Best Western Plus Durham Hotel & Conference Centre vs Similar Hotels

Rooms were clean but some issues with outdated furnishings.

Recently updated with new furniture and a comfortable bed.

Rooms were spacious and comfortable, but some guests noted issues with the mattress and noise.

Rooms described as outdated and showing signs of wear with broken fixtures.

Generally clean but mentioned issues with dirty carpets and old interiors.

The rooms were clean, but there were some issues with the blankets and dated bathtub.

Multiple mentions of cleanliness; however, some areas were noted needing improvement.

Numerous mentions of dirtiness and lack of hygiene, including reports of dead bugs and unclean rooms.

Great location, close to amenities and transportation.

Convenient location close to the highway, although not scenic and limited dining options nearby.

Location praised for convenience and proximity to amenities.

Hotel is conveniently located near dining and shopping options.

Staff were accommodating and friendly.

Staff were very hospitable and accommodating during check-in and check-out.

Staff described as friendly and hospitable, contributing to a good service experience.

Many guests mentioned helpful staff, though issues with management responsiveness were noted.

Generally good breakfast but issues with variety and temperature.

Breakfast options limited with no warm items; further improvement needed.

Breakfast variety appreciated, though mixed opinions on some items.

Breakfast received negative feedback, and the overall food quality was underwhelming.

Limited amenities but functional.

Basic amenities present, but the breakfast selection is limited and no elevator.

Decent amenities, though there were issues with elevator availability and noise disturbances.

Basic amenities available but many guests reported maintenance issues and lack of cleanliness.

Felt overpriced considering the limited breakfast and need for renovation.

Excellent value given the cleanliness and service, despite location drawbacks.

Overall value seen as good given the services and quality provided.

Some guests feel they got what they paid for, but others found the experience lacking.