Riu Negril - All Inclusive

Everything

Nothing

Everything

N/A

Intalaciones agradables

Poca oferta de actividades para realizar dentro del hotel y no fue posible reservar en los restaurantes pues nunca tuvieron disponibilidad.

Me encantó la amabilidad del personas y las instalaciones del hotel

The entertainment The food wasn't that bad , could have being more better especially the ackee and saltfish. My room got cleaned every day. Plus a big thank you to a beautiful lady at the front desk that send up a little birthday girl for me , much appreciated 👏. The staff are so friendly and helpful. Always have a pleasant smile I don't past not one staff and they don't tell you a good morning or ask if your ok. The entertainment crew 100/10 they are so amazing, friendly, good job, their energy tun up

To be honest just the food part could a be more better, especially with the Jamaican dishes remember people from all over the world come here just for our food , sun , entertainment and water. Tell the chef to spend more time on our national dish the ackee and saltfish

Beautiful

Clean

The views would have been amazing, but never got to see them because the hotel messed up my reservation.

I requested an update to my booking and got an automated response. They did not respond to my messages, so upon arrival they informed me they couldn’t accommodate my request.

I’ve been to 3 all inclusives and this is the best one yet. There’s a lot to do at the property! The entire facility is huge.

Some of the staff at reception were not friendly. Not sure if it’s the culture but 98% of staff were super friendly.

O hotel é muito organizado, clean, os quartos são confortáveis e as áreas comuns muito boas. A comida dos restaurantes é gostosa e possui várias opções. O staff do hotel, em especial o do sports bar foi muito atenciosos.

Super hôtel, belle ambiance

They have a lot of activities and the food was good.

No elevators and the resort was very small.

Zimmer war großartig kühl, wir haben die Klimaanlage überhaupt nicht gebraucht. Großes Plus!

Es gibt nicht mal einen einzigen Kinderspielplatz auf der ganzen Anlage. Nur ein kleines Kinderpool, das komplett in der Sonne ist! Das Essen ist leider in allen Restaurants maximal mittelmäßig und würde in Europa niemals 5 Sterne bekommen.

Cassantia at the desk and Davian were excellent

the restaurant hours

Essen im Allgemeinen für mich als Europäerin sehr zufriedenstellend, nette Restaurants, leider nur mit Reservierung nutzbar (etwas umständlich/ unflexibel), sehr umfangreiches vielseitige Buffets, super Drinks, bei meiner jamaikanischen Reisebegleitung kam das kontinentale Essen nicht so an. Vielseitige Anlage, schöner Strand, tip top, manche Zusatzleitungen wie Spa und Wellness zu teuer, sonst super Aufenthalt

Mooi resort met mooie kamers. Ik had oceaan front kamer in gebouw 2 en die was uitstekend. Goed eten bij de a la carte en buffet restaurants. Indeling in drukke en rustige gedeeltes, bijv een drukke zwembadbar en ook een stilte zwembad. Goed entertainment team Voldoende ligbedden op strand en bij zwembaden.

De ligging aan bloody bay. 7 mile beach is net iets mooier en fijner zwemmen.

Entertainment

Afstand naar het restaurant was vanaf ons gebouw het grootst. Dat alles met de Riu app moet gebeuren, en dat je mails van riu krijgt in die app. Op vakantie willen woj niet verbonden zijn aan telefoon

Staff, rooms and the overall property

N/A

Varietà e qualità di cibo eccezionale . Gentilezza dello staff

Il mare non è trasparente e i cocktail sono da migliorare

Breakfast was good and had a variety of options. Staff in all the dining areas were very pleasant and attentive.

The property overall was quite beautiful and well maintained. My only real complaint is the amount of seaweed in the water. The further you walk into the water is the more gross the sensation of mud and your feet actually sinking in up to the ankles. Not pleasant at all. Definitely not a sandy sensation, very mud like. This was disappointing as I wanted to spend more time in the water.

I loved everything. Property was nice and clean, activities for all.

The food variety could be a little better especially breakfast.

Sehr sauber und renovierte großzügige Zimmer mit Balkon. Das Essen war sehr vielfältig und schmackhaft. Tolles Hotel für Familien, Freunde und Paare.

La plage et le fait que j'ai dû payer $ 360.- pour que mon fils, sa femme et leurs 2 enfants de 6 et 8 ans puissent passer quelques heures avec moi, de 10.00.à 18.00 !!!! C'est honteux et la personne à la réception ce jour là MARDI 14 avril était franchement incapable et désagréable !!

)le mardi 14 avril mon fils, sa femme et leurs enfants de 6 et 8 ans ont passé du temps avec moi de 10.00 a 18.00 et j'ai du payer $ 360.- !!!! Une honte !! En plus la personne à la réception pour leur enregistrement était incapable et très désagréable Tamari ou un nom semblable !! Pas poli du tout et comprenant à peine l'anglais merci de transmettre car cela fait une très mauvaise publicité au Riiu,

Overall the facility was ok.

The response of the staff needs improvement!!! My toddler had an accident in the RIULAND waterpark play area and the staff response was terrible. Supervisor said there was no vehicle to facilitate a ride to the hospital after we were told by a staff there is. My toddler needed stitches after hitting his face on the water slide and there was no urgency to assist and we were denied seeing the manager multiple times. The only staff that showed any real support was Shenae at the front desk.

Everything! Plenty of food options. Very relaxing if that's your vibe but also daily planned activities for those who want to do something.

I'm a native so I'm being very critical here. The beach is just ok, sand in the water feels mushy underfoot and there are too many holes. It was as if they covered up a coral reef with black sand which causes the water to look murky. The public beach (Long Bay) is so much better and it's about a 3 minute drive away.

Property was cleaned and staff was friendly

WiFi was not so good

Where do we start we have just returned from a 11 night stay at this fabulous resort. We are a family of 5 2 adults 3 teens. This was our second time in Jamaica first time in Negril, we are a well travelled family and can confidently say this was the best all inclusive holiday that we have had. The hotel was clean and modern. We had 2 rooms in block 1 it was a good location, side beach view facing Bobs bar, and very close to all amenities. The room was clean and well stocked, we did leave tips and small sweet treats for housekeeping. We did have a problem with our key card not working and being locked out but the problem was solved very quickly and we were soon back in the room with no complaints. Food and drink was great we had no complaints, ice cream cones available from 12-3pm and slushies for the kids to enjoy throughout the day and night, us adults sampled a few cocktails the wine and of course Red Stripe. We found the food to be hot fresh good quality and plenty to choose from, my teens especially enjoyed the food drinks and atmosphere at the sports bar and they had many late night snacks and enjoyed playing pool. The pool areas were clean there was never a struggle for sunbeds there was plenty going on in the daytime around the pools, my teens enjoyed the daily volleyball games, we didn’t hear I am bored once, we would spend until early afternoon at the pool and would spend the rest of the day down at the beach near bobs bar it was great to chat to the locals they were all so friendly and we enjoyed chatting to the lifeguard named Dolton he was such a lovely guy. Despite the beach being clearer up towards the other Riu hotel we really enjoyed the time we spent on the beach. What really makes this hotel is the staff, the staff at this resort are such wonderful hardworking people and they really made our holiday we had no complaints about any of the service we received. The entertainment team are such hard workers they are outstanding at what they do and they are all such a asset to the hotel they worked so hard to ensure everyone has a great time, the White and Neon party were just brilliant. A special shout out to Cuban, Pumba, Vintage, Whitney, you are superstars Sienna and Annabelle will miss you loads. It felt like we had known you forever. We don’t tend to return to a hotel twice but we have come home and booked again for Christmas 2026. We loved Riu Negril and we love Jamaica. See you soon !!

We had a wonderful stay at this resort and would definitely recommend it! The food was a highlight for us. At Pepe’s Food, Ord works incredibly hard at the grill every day, and his jerk chicken was absolutely phenomenal—one of the best we’ve had. Over at the Sports Bar, Peter Ann was such a kind and welcoming presence. She quickly became our son’s favorite thanks to her delicious strawberry and chocolate milkshakes and her warm personality. The entertainment team, including Shin Shin, Shadow and Vintage, kept the energy high and made our stay even more enjoyable—they were fantastic! We also dined at the Steakhouse, which was excellent, and tried the Italian restaurant as well. While the food there was good, we did find some dishes a bit on the salty side for our taste. The beach was beautiful, and we absolutely loved the water—perfect for relaxing and enjoying the scenery. The resort itself is clean, lush, and very well maintained, which added to the overall experience. We also met some really lovely people during our stay, which made the trip even more memorable. Overall, a great vacation with wonderful staff, good food, and a beautiful setting!

The staff was very helpful, and the resort was relaxing. The food at Island Cove buffet was much better than Green Island buffet.

There was no disco club, nor was it a resort to go to if you are looking to have nighttime fun with friends. It is definitely a family resort.

Property was beautiful. Very clean and welcoming.

NA

Everything

We had a great overall stay and would recommend but there are definitely some slight improvements needed… Food: The restaurants were a bit hit and miss. The Kulinarium was disappointing food-wise, the steak had no flavour at all and we found the menu just a bit strange, although the interior is lovely and would make a perfect romantic restaurant if the menu improved. The Italian restaurant served nice food, but the atmosphere lacked ambience and could definitely be improved. The standout was the steakhouse — great food and a good setting, easily the best of the three. Shout out to Shayna and Odayne in the steakhouse their service was incredible! Breakfast and lunch in general were very good, and the jerk chicken was absolutely amazing next to the pool. Rooms: The rooms were clean, modern, and spacious with good air conditioning. Even without it, the rooms don’t get too hot, which is a bonus. You also get spirits in your room like in a bar with measurements & mixers topped up every 2 days. Beach & Pools: The beach itself has lovely sand, but the water isn’t the best. If you’re looking for crystal-clear blue sea, it’s worth getting a taxi to Seven Mile Beach. There are plenty of pools to choose from, with a good mix of quieter areas and more lively spots. Entertainment & Staff: The entertainment team were fantastic — very friendly, hardworking, and really made an effort. Special shoutout to Shaq, Pumba, Cuban, and Chin Chin for being super friendly & chatty despite us not really wanting to play games round the pool. Drinks: One small note — the coffee in the buffet restaurant at breakfast is very strong. If you prefer a latte, it’s much better from the sports bar. Overall experience: It really is what you make of it. If you stay in the hotel the whole time then it won’t feel like you’re in Jamaica necessarily. But Rius are renowned for high energy entertainment on an evening which we like! Pay £1-2k more and stay elsewhere if you want super romantic / peaceful. I’d strongly recommend getting out and exploring the Jamaican culture. We met a local taxi driver who took us everywhere privately and at a better price, which made a huge difference to our trip. Trips I’d recommend include YS Falls, bamboo rafting on the Great River (better value and more local than Martha Brae), Ricks Cafe and horse riding on the beach. If you visit Seven Mile Beach, don’t miss Miss Lily’s and the Boat Bar. Support the locals, explore beyond the resort, and you’ll have a much better experience.

Rooms spacious clean and modern, entertainment was first class, beach is lovely, I only deducted a star because the lifeguard at the quiet pool genuinely wants utter silence at the quiet pool.

5 out 5. The staff were gracious and polite. The pools were clean and available. The entertainment was great and informative. The beach were amazing to swim and enjoy the sun bathing.

It’s a beautiful property

We didn’t have a remote to the television until the day before we left and our mini bar wasn’t restocked

Loved the renovations, the place looks great

Lovely hotel, with excellent food in buffet and speciality restaurants. Staff very friendly and helpful, and made an effort. Always got served very quickly at all the bars. Beach + sea fantastic , used the free beach equipment ( Kayak ) . Can't think of anything worthy of a negative comment.

We just spent a week at Hotel Riu - husband and myself along with our three teenagers. Check in was easy, courteous and professional staff. We were welcomed with ice cold drinks. We were early and they gave us our wrist bands and said we could eat, drink and use the pools until we received an email saying the room was ready. We were able to get into our room about an hour early. Rooms were clean and spacious. We ate at the main buffet and pool bar mostly and could always find something each of us enjoyed. We absolutely loved the jerk chicken and pork at the pool. It was tender and delicious. Our son went to the sports bar and got a hamburger and fries each day. Beach and pools were well maintained and plenty of chairs even though the resort was very busy. Plenty of shade at the beach under the palm trees. The entertainment staff was great and learned our names and would come find our kids to play volleyball. We enjoyed the pool entertainment during the day and the evening entertainment as well. We couldn’t believe how much energy the entertainment staff had. They went all over the beach and pools inviting everyone then danced sang played beach sports - you name it they did it. They were a joy to be around. We also got massages on the beach by resort staff and they were awesome. Towels were provided so that was nice. Suggestions - bring bug spray and sunscreen also there is no lotion in the bathrooms so bring your own. We will definitely return. It was our first stay in Jamaica Riu but it won’t be our last.

Everything about the staff front desk staff when I can read my title. I don't care to mention in the sky.I'll be very well

Truly was not nothing that I did not like. The soul and I said, I've got another bill.

We had the best time, reception staff amazing, rooms great, beach amazing too! Special mention to Reham in the Italian restaurant who said if I didn’t like the dish I chose he would change it for me!! All the staff were really helpful and very positive!! Would recommend.

Super friendly staff and very, very clean. The property was beautiful!!!

I did not like the reservation process for dinners.....my group was unaware about how that processed worked and when we checked in late Sunday afternoon (3/15/2026), we were too late to try to use the app to make dinner plans....it was very frustrating as there were not other options for eating (except for the buffet).

just returned from a 7 day break at this hotel, first impression was nice hotel, met with friendly reception staff, room was allocated in block 1 which I had previously requested, nice big room with a garden view, bed very uncomfortable clearly the bed needed a new mattress as big dip in the middle of it. food was ok, plenty of choice, the al la carte restaurant's was nice except for the Italian food was cold & tasteless location was like a staff canteen. staff majority are very friendly & can't do enough to help the odd few rude & just expect to be tipped every time. Drinks again disappointing No prosecco, No Aperol & very little rose wine available at night to have with your meal weather very disappointing rained everyday the odd shower, how ever had 2 full days of heavy down pours. not good when you have flown for 10hrs to get there. beach ok lots of sunbeds but also lots of seaweed, bobs bar was nice but wasn't open every day due to the bad weather As Riu class members probably not 1 of the best I've ever stayed in... all in all ok but room for improvement as RIU class members probably not the best I've ever stayed in

What a hotel! How this could be rated less than 5 stars is crazy! From arrival to check out, everything was flawless! The hotel is stunning, the rooms spacious with comfy beds, VERY clean, and optics and minibar on tap! The food was outstanding, staff lovely, beautiful beach and great trips. We would definitely return! 10/10

This is our second time staying at this hotel, because it's lovely in so many ways. It's a great set up. All areas lovely and clean. Bars, drinks, restaurants and food fantastic. Entertainment team fantastic. The best thing about this hotel would be the staff. They all seem so happy and keen to do a good job. We just had a couple of minor negatives, which hopefully can be rectified. The Neon and White nights are brilliant, but we found the music to get very 'heavy' as the evening went on. So much so that we didn't know any tunes for the last hour! Please Mr DJ just play mainstream tunes which we all know. Toilet paper! I don't know who decided to save money by buying a load of weak toilet paper! Each wipe required many sheets and it would often leave bits 'around the back'. If the hotel bought decent toilet paper then we wouldn't use as much! Our last little gripe was with one of the sellers on the beach ( name we think was 'Awan'). He seemed most upset that we had put our sunbeds near 'his tree'. Then another day he walked away from the waters edge and up the beach to chat to a black lady near us. He talked to her for about an hour and during the discussion mentioned how white women were not nice. My wife overheard all this (she is white). Most sellers on the beach are pleasant people and it's nice to chat for a short while, but this guy we considered to overstep his welcome! Would we return? Yes certainly.

•Hotel still has bits of missing “work” everywhere. •money stolen out of room on day 2- the complaint ended up with us having a complete search of our room. Why? Not sure. Apparently the staff member was questioned and yes was the only person to enter the room- and that was that. No apology, no compensation, nothing. •this hotel is best suited to people who are new to jamaican culture as the food & entertainment is awful. •as for 24 hour all inclusive- no ice creams/lollies for kids availiable through the day. Would never return here- go to ochi rios instead.

It was beautiful and accommodating for all the needs/wants of our guests.

I would have loved to have a couple extra blankets in the room for sleeping. It can get cold with the air conditioning on.

We stayed here beginning March 9-15th. There were 8 of us. We reserved 2 adjoined seaside rooms. (Figuring on 4 in each room) I also set up transportation through hotel reservations to hotel from airport. Our flight was delayed so I called the Nexus transportation team to change our pick up time & they said they couldn’t find our reservation. After talking to two people, I gave up & decided we would find transportation once we arrived, which we did for $200. When we arrived at the hotel/resort, we were told our rooms were changed due to overbooking. I was NOT happy to say the least as this trip was booked in advance & we wanted ocean views! We were placed at the farthest building away from everything & the view of another building! 😡 I am certain someone arrived before us & asked for a room “upgrade” & got our rooms! I had been reading about this happening many times on the Facebook page in the weeks leading up to our family vacation. We were very disappointed to say the least!! As far as the rooms, they were clean. We had no issues or concerns, we had hot water & decent water pressure. The beds were comfortable as well. No complaints on food-it was just “ok”. We ate at the steakhouse twice-it was not the best as we had read on posts prior to arriving. Steaks were not prepared the way we ordered them & the salmon was cold. We used the adult pool each day. Pool was well maintained & drinks were well prepared! Again no complaints, pool never seemed to have any issues & it was never overcrowded. The ocean was nice! We had seen mixed reviews on it prior to arriving. Some said it was clear and amazing while others said it was covered with seagrass and murky. Well I can attest, it has ALOT of sea grass. I didn’t personally go beyond waist deep because of that but my husband said the sand beyond it was slimy and not a pleasant feeling to put feet your down. So we were a little disappointed with ocean, so we spent the majority of our time in the pool. The staff were all very friendly and amazing. The food was okay (nothing bad or great), the rooms were fine, & the pools were good! Our biggest complaint is the room change & no refund on our paid transportation we never received. I made 2 calls from the airport to rearrange a different pick up time when our flight was delayed & the representative at the hotel said it was MY error for not going to the desk at the airport in Montego Bay when we arrived…although on the phone while still in USA twice, they couldn’t find my reservation to change it. Will we go back? Yes!! We will definitely go back to Jamaica but will probably find a different place to stay. RIU Negril wasn’t willing to accept any accountability for their mistakes on our reservation or the change to our hotel room reservation without our consent.

Bit of a mixed review. Firstly, we only booked it a few days before arrival due to the Orange one deciding to pick another fight and changing our plans to visit Cyprus. The hotel is clean and the rooms are modern and set out well. The buffet food is good and plentiful and there’s something for everyone. The à la cartes - steakhouse and the posh one are good, the Asian is an average buffet and the Italian is just strange. A strange location and nothing Italian about it at all. To be honest, and maybe it’s a Riu thing, the hotel caters for those who want to be entertained around the pool or around the stage at night. The design of the hotel pretty much funnels everyone into the same place. To say it’s on a beautiful stretch of beach there is not one single area where you can sit and enjoy the Caribbean on an evening - it’s Butlins style entertainment or an early night. The beach is lovely, the sea is disappointing- murky and lots of seaweed / seagrass. If we’d have had more time to research we would have definitely picked somewhere with a more chilled Caribbean feel and a better location (the Riu Negril is not on the 7 mile beach). All in all, it was as cheap to go here as it was to go to Cyprus so a cheap week away but far from a great Caribbean experience

Great holiday at the Riu Negril. Transfers from the hotel are a little lengthy but worth the trip. Rooms - we had a standard room in Block 1. Large room with en-suite bathroom and balcony. Spotlessly clean with bedding and towels changed daily. Cleaning staff are fabulous. Mini bar in room, with optics and a coffee percolator with really good coffee provided. Also bottles of water. This was all replenished every two days but if you run out you can request more on the app and the staff see to it right away. Dining - Breakfast - buffet style with a HUGE selection of foods, fruits and bakery. Lunch - buffet in the restaurant with another big selection including sushi most days. There is also a TACO bar and burger bar - the jerk chicken is amazing. Evening meal - buffet style in the restaurant. There are also four other restaurants, three are bookable. Mandalay (Asian), Luigi (Italian) Steakhouse (Steaks and fish) and Kullinam (Local cusine) We booked these on the RIU app. Heard people complaining they could not get booked not sure why as we booked in most nights with no problems. However, the Mandalay was my personal favourite and this one was a first come first served restaurant. Great food, lots of choice and lovely attentive staff at all the restaurants. The sports bar is open 24 hrs and you can order food here also. It also serves really good coffee. We didn't eat here but reports were that its very good, particularly the mac cheese apparently. Drinks - large selection of drinks alcoholic and soft. Cocktails were lovely - try the dirty banana's they are fabulous. Pools - four pools all spotlessly clean. Never struggled to get a sunbed despite the hotel being full. Pool towels can be collected every day from the towel store so you don't need your own. Beach - lovely location on Bloody Bay, sand can be a little silty but walk a little along the front and you are on 7 mile beach - sublime! Entertainment - I cannot celebrate the entertainment team enough, they are fabulous! We are in our late 60s and they managed to get my husband up and dancing and having fun every day! They are kind, helpful and enthusiastic and its catching! Activities - kayaks and pedalos are available free on the beach from Scuba Caribe. You can also book payable activities with Scuba Caribe and I recommended the catamaran trip to Ricks Cafe and if you like snorkeling they do other trips too that we really enjoyed. All the staff at Scuba Caribe were fabulous and really ensured your safety and enjoyment. Perhaps the only very slight grumble at the hotel was the cost of the photographs they take if you want to purchase them. At $20 each that felt a little steep. Also the hotel shop was really expensive, much cheaper to go to the blue tents along the beach or to purchase items in the airport shops. The wonderful staff really make this place special and we will definitely return in the future. I did not come across anything but excellent service always greeted with a smile and an offer of help when needed. We went to Mass on the weekend and the hotel helped arrange the Taxi and ensured we knew times etc, nothing was too much trouble. The Jamaicans really quite wonderful and we can't to come back.

This was our 7 th stay at Hotel Riu Negril,it just gets better,the resort is stunning , a big thank you to Tamika and all the reception staff for looking after us,the animation team are so hard working and entertaining,I have no negatives only positives,the hotel is spotless,the food is amazing,the bar staff again are there for you,the rooms are cleaned daily to a very high standard,all the staff are so friendly giving out happy vibes daily,the shows are top class,the location is something else situated right on the beach with lovely views out to the Caribbean Sea,we just love everything about the hotel,see you all soon ,One Love ❤️

Lovely hotel, with excellent staff and clean spacious rooms. Plenty of beds around the pools and beach area. Food good - plenty of choice and you can book the al a carte restaurants on the app a few days beforehand. The rooms are separate from the entertainment block so if you wanted a quiet night it was no problem. My only draw back was there is no ATM in the hotel and the local one was not operational when we were there. As our holiday was last minute we ran out of cash for last few days so just a heads up if you are going.

The staff were friendly and helpful. The room was beautiful, clean and comfortable

Nothing really. Could do with feet washing taps by the beach.

Alles war vorhanden.

Fantastiskt bra hotell vid superfin sandstrand. Rummet var fina och fräscha och sängarna sköna. Stort utbud av restauranger och mycket bra service.

Stranden var som sagt fantastisk fin med solstolar lätt tillgängliga, men däremot var bottnen inte lika fin. Lite mycket sjögräs gjorde att man fick hitta "stigar" ut för att bada. Funkade dock bra.

Friendliness, cleanliness,food and most of all activities

Everything was great.

Breakfast was good large variety

The food and service was amazing. The grounds and facilities were tip top shape and I really felt that we got a great deal. Not so close to the airport but definitely worth it, best beaches and diving on this side of the island.

The beach bottom is terrible and needs attention. Prices at the store are ridiculous and in bad taste. Dinner reservations need to be till 10pm in the restaurants, if you have an 8:30 scheduled felt rushed to be done with.

The cooking staff

Accommodations for travel, Change… administration could not accommodate my family needs…disappointed .

Vše proběhlo dobře, v klidu. V původnim hotelu Riu Negril se stala nějaká porucha, byli jsme několik dní předem upozorněni, že nás přesunuli do jineho hotelu za stejných podmínek, jako jsme objednali původně. Vše probéhlo super.

Při dotazech tady přes booking trvalo strašné dlouho, než mi někdo odpovědél, že vlastně mam napsat svuj dotaz ohledně ubytování přímo na zákaznickou podporu hotelu. Tam už mi ale odpovídali pravidelně a vše bylo v pořásku.

Excellent location, beautiful beach, friendly service and staff! Top notch!

I booked a stay at RIU Negril, the booking comes with a free transfer from the airport, unfortunately I had to slightly modify my travel plans because of work and would be arriving a few days earlier than expected! All I wanted was confirmation of my FREE transfer! So I contacted RIU directly and was literally treated like garbage! The refused to guarantee my FREE transfer! They literally told me that they don’t care about me! Don’t care about my family! Don’t care for me to stay with them! They told me directly that they don’t Want my business and urged me to cancel all because I want confirmation of Transfer! I reviewed their policies on the transfer and found zero information about not guaranteeing my transfer! They keep me on hold for over an hour! Hung up on me twice and had two managers essentially tell me F off!!! Unbelievable!!! I planned this family vacation for my daughter and now we can’t go because of RIU’s lies and disrespect!!! I had to cancel because I refused to pay money to treated like trash!!! Times are tough and money is tight but I still scraped together enough for this special family vacation!!! Why would RIU lie and treat me like garbage???? Whatever you do? Unequivocally DO NOT stay at any RIU hotel! They are liars, scammers and cheats!! Ruined my family vacation bethel refused to guarantee my transfer fro the airport to the Hotel!!! Who in their right minds would travel to a 3rd world country that is under travel advisory by the US government with their family and have ZERO guaranteed of a transfer to the hotel???

Our favorite person there was Antionette. Very good service from her and awesome personality. She needs hired on full time!!

Good afternoon, I am writing to share feedback regarding my recent three-night stay from February 13 through February 16 at your resort. First, I would like to commend your staff, who were extremely courteous and helpful throughout our visit. Our room was ready upon arrival, which we greatly appreciated. However, there were several concerns that impacted our overall experience. Housekeeping service was inconsistent. We requested additional pillows but did not receive them until our last night, and only one was delivered after multiple calls. We also discovered blood on the sheets that same evening. In addition, we had to repeatedly request extra towels, and housekeeping only visited our room once during the three-night stay. Another concerning issue was that staff members entered the room without knocking on multiple occasions. This was unexpected and uncomfortable, as standard hotel practice is to knock and wait for a response before entering. Additionally, although checkout is listed as 12:00 PM, someone knocked on our door before 9:00 AM on the day of departure to ask if we were leaving. I found this to be extremely inappropriate and disruptive, especially given that we were well within the stated checkout time. We also experienced difficulties with recreational equipment. The process for using kayaks and sailboats was disorganized and confusing, with long lines and no clear system. Guests were unsure of their place in line, which led to frustration and arguments. For a resort of your size, there did not appear to be enough equipment available. Despite waiting several times during our stay, we were only able to use the kayaks once because everything was consistently checked out. Making reservations for specialty restaurants was also challenging. We were only able to secure a reservation at the steakhouse on our last night. We could not initially get a reservation at Luigi’s, yet when we walked over, the restaurant was approximately 75% empty. After waiting 15–20 minutes, we were seated, and many tables remained unoccupied throughout our meal. This made it unclear why reservations were so difficult to obtain when seating was visibly available. Finally, it was discouraging to see that guests were allowed to reserve pool and beach lounge chairs by placing towels on them and leaving for extended periods. This occurred daily, both by the pool near our room and at the beachfront. Many of the best shaded or oceanfront seats remained unused for long stretches while still being “held.” Most resorts enforce time limits and remove unattended belongings after a period, and implementing a similar policy would make access fairer for all guests. This was my first stay at an RUI resort, and unfortunately, these issues affected my impression. I hope you will consider addressing them to improve future guest experiences. Thank you for your time and attention.

Our second visit and it was amazing. Fantastic staff from check-in, Porters, Entertainment, Bars and restaurants. Couldn’t fault a thing. Room kept spotless and so comfy, everything you need. Food fantastic and so much choice. The entertainment staff really are the life and soul. Loved every minute of our stay and can’t wait to return. Thank you to every member of staff we met, all amazing

Antoinette is amazing and her personality made our trip outstanding. Cannot wait to come back to see her again!

We just returned from a fabulous week at Riu Negril. Here are our observations: Staff: The staff are outstanding. Housekeeping, bar staff, restaurant servers, everyone was super pleasant. Entertainment: WOW. These guys bring it, all day and night, such infectious energy. They run games on the beach, fun games by the pool and fantastic shows at night. They work so hard, their energy is infectious. It was also amazing to be in Jamaica on Bob Marley's birthday, they had a great show dedicated to him and his music. Shadow, Shaq, Brian, all of them are great. Shanalee is the fitness queen, she is amazing, we loved her! Food: The food was fantastic, we felt spoiled for choice. The buffet was always great, some similar items each meal but always something new so it never felt repetitive. The Sports Bar is great for a mid-afternoon snack of nachos and beer, or for an early morning coffee before breakfast starts at 7. Room: We booked an Oceanfront room, it was in Bldg 2. It was a perfect distance to walk to everything, and far enough that you don't hear the music if you want to turn in early. It looked directly over the beach and the ocean with the incredible sound of the waves with the balcony door open. The bar is always fully stocked and they will put whatever soft drinks you want in your fridge. We left the housekeeping staff a nice tip when we left for all their hard work. Booking Specialty Restaurants: It can be very difficult to get a reservation on the app because they book up so quickly, and you can only book 2 days out. A tip is to stay up until midnight when tables for the following night are available to book. We booked the Steak House and the Italian place Luigi, and enjoyed the Steak House more mostly for the ambiance. If you can only book 1 I would recommend the Steak House. Considering what this country and its people went through only a few months ago, the resort is beautiful as are the people who worked so hard to make our holiday so memorable. We would definitely return and highly recommend!

The staff was fantastic from the moment we stepped foot on the resort grounds. Ambience, food, entertainment & energy - all exceptional this trip! Staff? We could name everybody but a few stood out. Thio immediately helped with luggage. Casantia at the customer service desk was able to help get us checked in - as we had a first timer this trio. RIU taff was top notch and personable the entire stay. ShanaLee and Shadow from RiuFit were exceptional. Dalton & Jamaine at the pool area bars took great care. There wasn't a bad team member went above and beyond to assure we had a great trip. Only constructive input is the Riu Tropical Palace has the better beach - but we trekked over to Seven Mile Beach and took advantage of the miles of white sand and blue waters. Our plan is to come back soon! Big thanks to RIU Negril

Do not select this Hotel if your cane Handicapped Building one is the only Building 1 that access to Services such as meals, Spa, music and tours. Our travel agent requested Building one We were placed in Building 3. On a 1mile cobblestone path, not conducive for walking with Cane After talking to the Hotel manager, he informed us that there is no way he can guarantee Building 1for Handicapped as RIU Negril operates First come First served bases. Not need bases or anyway to guarantee our room I'm on a prepaid vacation. If your travel agent says they can, they have misspoken, it not true. Neither the Hotel or agency can or will guarantee it. Handicapped people Notice

Just back from this hotel and had a fantastic weeks holiday. I am basing my review on cleanliness, comfort, food quality, standards, attention to detail and friendliness of staff and was very impressed with all of the above especially considering the recent hurricane. If I was to be really picky the food in the kulinarium restaurant was quite bland and the lack of a sparkling wine around the property was disappointing but the drinks were of a good quality. If you are looking for a clean, well run, value for money holiday this is the place to go. Thankyou for a wonderful time!

The location is quite secluded nothing is in an easy walk outside the hotel . The only down point is the sea. It’s hard to get into and is full of silt not the picture postcard sea you expect when coming to Jamaica Wonderful welcoming atmosphere all the staff and the locals on the beach are extremely welcoming and polite. Rooms are lovely we stayed I. A double standard room mini bar was well stocked and completely free to use as it’s inc in the all inc. was it value for money 100% yes very clean and the grounds and beach are well taken care of. We didn’t have much noise we was on the ground floor block 1 and never had a problem with noise. I would make everyone aware of the sand up across from block 4. We went down to the beach from the path way and got caught in quicksand luckily we wasn’t to shook up. But have both suffered minor pains and strains from it. Reported it to the supervisor available and whilst she was very apologetic we are still to receive an apology from the manager or headquarters of Riu . I lost an expensive trainer that I was told would be recovered it has not been.

Just returned from a lovely 11 night break. Check in was smooth and room was huge and immaculately clean. We were in block 4 with a sea view. We ate at the à la carters every night apart from the first night. Food was incredible at breakfast lunch & dinner with huge choice and impeccable service. Drinks were good and the service of all the staff we encountered was excellent. Beach was beautiful although the sea was cloudy due to bad weather and not the clear water I was expecting this didn’t dampen our trip Excellent value for money and would definitely return

Transfer is approx 2 hours and unfortunately due to the hurracaine the road are bad full of potholes. The check in was smooth and easy. The rooms are clean and nice but the noise from corridors and adjoining rooms above and side are awful. You hear every footstep and conversation. The resort is clean staff friendly and adequate. Food more like a school Canteen with hit and miss if hot or not. Speciality meals ok. The entertainment staff are amazing but the resort could put on better shows in the evening. The cocktails are awful full of syrup but the bar staff great and do the best with whats available. Do not expect staff serving drinks around the pool or beCh cause it dont exist. An average holiday if your looking for a special holiday id look elsewhere

Great hotel and service etc , had a great time. Great room ( for extra cost , but worth the expense). Staff very friendly. Beautiful views across Bloody Bay. The only thing spoilt our stay was the guests in neighbouring rooms (4214) who insisted on smoking cigarettes and ganja in their rooms ( which set off the fire alarms - three times on our first night ) they also smoked on their balconies which meant we had to shut our screen doors and go inside instead of enjoying the views. ( smoking in rooms and on balconies is expicitly forbidden in the hotel). We informed reception several times but nothing changed. I would suggest no smoking penalty signs on balconies would be a good start. Our only problem was with the swimming from the beautiful beach , where after about 3 metres the bottom became a rather soft and clinging mud which stopped one getting into deeper and clear water. Safe and secure. Dealers leave you alone after a polite no thank you! Special thanks to Kadia in the Green Island restaurant and the maid who serviced room 4213 from 22nd of January until the 5th of February

We enjoyed a lovely stay here for 2 weeks. The hotel is beautifully new and clean. Our room was in block 2- always serviced immaculately. The staff are all so friendly and happy. Really enjoyed the food and drinks- great choices. 24hr sports bar was brilliant. The beach was beautiful and peaceful. Loved that we could use the kayaks and pedalo’s for free. We booked a snorkelling trip through the hotel scuba caribe guys and it was ace. The entertainment team were such fun and delivered great shows. We really enjoyed the Rum Shot band a lot. My only thoughts for improvement- I couldn’t see any hand sanitiser on offer anywhere. I always think it’s a good idea to have the stations around food and drinks areas as everyone is touching the same serving spoons etc and you can’t be sure everyone has clean hands. Note to self- remember to take a small my bottle myself in my bag as this could be the case in other hotels now also. Overall, we couldn’t complain about anything, it was amazing.

Just returned from a 1 week stay at this lovely resort! Pro's Beautiful Property - modern, very clean. I noticed that the property is always being cleaned, never seen anything out of place from the rooms to the pools, restaurants and beaches Staff - Very polite and friendly! Everyone always has a smile on their face and no passes without saying hello. They are well trained in their work areas, and you can see they work very hard. Kuddos to the sstaff and managment! Restaurants - lots to choose from! A la cartes were good but the buffet was better! during our stay we opted to dine at the buffet for dinners, lobster nights were amazing! One of the best selections in buffets I've seen at a resort. Bars - Bar staff is amazing, they knew how to make many cocktails and spirits. It was noticable how clean they kept the areas and each night the bars are cleaned out including the equipment. That was a plus to see and know that hygene is important in this resort. Rooms - Spacious and clean. My husband and I had 2 double beds in our room, the beds are huge and comfortable, love the blackout blinds, room bar with liuqor dispensers, restocked fridge every 2 days (can be daily if you tip!), iron, hairdryer, clean shower with basic shower amenities. The only con is the bathroom counter which is small and couldnt hold my make up and toiletry bag. Entertainment - There is an entertainment team who is full of energy! Love them, kept you laughing and dancing all day. Amazin night performances too Beaches - lots of lounge chairs to select from you wont need to rush from the pool bar right to the beach line. sand is swept nightly and didnt experience much mosiquitos only a bit of sand flies. Its not the 7 mile beach but lovely. Be sure to walk and support the vendors/stalls who offer amazin deals if you want to bargain. I enjoyed Don's lobsters and walking to the end there is the bar called Office by Nature--a must visit. Con's Location - transportation is almost 2 hours from Montego Bay Airport, if you dont like long bus rides you will not enjoy the bumpy ride but once you arrive you will smile again! :) Its so welcoming, your greeted with smiles and a refreshment. Dining - The Riu App only allows reservations 48 hours in advance, a la cartes are ok, my family much preferred the buffet, fast and good selection Nightlife - If you are a family/person that enjoys the days and early nights then this location is perfect, nothing to do after the entertainment is over at 11PM. The 24 hour sports bar is good, but would benefit having music or a DJ for groups that have a wedding, anniversary, birthday, etc. I travelled with my husband and 2 adult kids and we found it difficult not to stay bored ended up leaving the resort at night. Buildings - if you have any issues with walking, senior or have a disability, you will need to request ahead of time for Building #1. The other buildings are far away from the main building and main pools which can make it difficult. Just ask, front desk staff was very accommodating once I placed a request and changed from building 3 to 1.

We travelled in a group of 15 to Rui Negril, we were all very impressed by the resort, the standards were very high. The cleanliness and attention to detail, plenty of staff to assist at the bars or restaurants. Lots of beach chairs and pool chairs. Very stylish hotel rooms, plenty of space and everything you could need. The resort was recently renovated and upgraded, we could not find fault. The restaurants and food were truly wonderful, we loved the buffet where you could find, pasta, stir fry, plenty of fish or chicken and the pork and beef was tender, lots of salad options, mussels, shrimps etc. Desserts were all good and a chocolate fountain and ice cream. The Ala carte Restaurants were all good, and the servers excellent, we found even the wine was good. Entertainment was good. The beach nice and sandy, only drawback while we were there, was the ocean was not clear due to the weather, which was making the waves crash, but also you could not view the bottom of the ocean to enter. Which is nothing to do with the hotel. We all said we would highly recommend and return one day. A great place to relax...

Just returned after a 10 night stay. I shall write as I found but everyones opinion differs. The journey from the airport was not great, nothing to do with the hotel but be warned the roads are horrendous with many potholes, it took nearly 2 hrs after flying over 10 hrs so very long journey. Upon arrival, we were offered a drink in reception, check in was quick and wristbands applied. Our room was ok but too far from reception for partner to walk, we changed next day to block 1 , lovely big room 1026, however no view from balcony but it did the job, two massive beds, really comfortable, double sink unit, huge shower and drinks cabinet included. The hotel is very well kept, lovely gardens, clean pools, bar staff amazing, all so happy to assist you, loved the jammin bar, great staff, they do great cocktails. Well done to all of them Food was mainly plentiful, however some days the buffet food could be better, breakfast sometimes was luke warm or they had ran out of eggs and bread which is crazy for the amount of guests. Overall there's plenty to choose from, other restaurants available on the app. The beach was small compared to what we're used to, it was clean but nothing special, lots of beds available all of good quality. The hotel we found was secluded, nowhere outside to walk to, however there are boats to take trips over to 7 mile beach or go to Ricks cafe which was amazing day out. You can walk along the beach where there are some shacks, all selling the same , it's a nice walk and a bar to stop at half way. We took a taxi to the black river and saw many crocodiles, the area had been hit by the hurricane but they are doing their best to repair it. Glad we saw this. Entertainment was brilliant, the team worked day and night to make sure everyone was having a great time, the night shows were also amazing, they really deserve a shout, well done all. Our room was cleaned daily and towels changed It was our first time in Jamaica and enjoyed our stay, we made the most of the time there, if you're happy just to stay at the hotel and chill, this is for you, the staff will make your holiday a happy one .