GR Solaris Cancun & Spa - All Inclusive

Nice view front the balcony

The balcony view was scenic. The AC keeps the room cool.

Balcony view was beautiful. Staff was friendly and helpful.

Construction at resort and next door really made do a noisy stay. Food was okay and drinks were not consistent at all.

The property was under a major reconstruction when we checked in over 1/2 the resort was blocked off. The noise of the jack hammers and saws all day long was terrible. Everyone had a headache every day and was not able to relax, then at night they run power washers cleaning the new tiles so you could hear that machine running till early morning hours. I called and questioned the construction as nowhere did it say there was construction and was asked to move to their sister hotel. I was told they would get back with me within 72 hours. 5 days later and I still never heard back from them.

Rooms were clean, we traveled with a group. Some complained that their neighbors were very loud. Our room smelled like sewage each and every day, likely from the shower drain. Lots of seaweed during September month, they tried their best cleaning it up. No champagne (for club members only, but they did serve red label. The food was mostly the same each day, we are not picky eaters but more variety was preferred. Maid service was great for us, some company complained that their sheets weren’t changed as frequently as they were supposed to be (every other day expectation). The fridge was not restocked regularly. Water bottles provided in the room but not restocked, mist use water dispenser in the hallway to refill. Many were too cold in the room, our temps were fine. Shows were great, restaurant food was great for the most part. Staff was great.

The room was not completely clean. The Tv did not work and they never came to look at it after I told them about it 2 times. The snack bar was not good and the buffet was ok. They never refilled the drinks in the room. Over all the staff were very nice.

Property was under construction including the main pool. Also money was stolen from our room. Mostly it rained for 2 days, My experience was not a good stay. Staff was great but need more coverage in some places

The Air Conditioner Leaked water all over the floor daily

The GR Solaris did not disappoint. Home away from home which was immediately clear when we arrived at the resort and were greeted “Welcome home”. We had a quick and easy check in. Check in is 3pm but our room was ready upon arrival at 1pm. We grabbed a drink from the lobby bar and headed up. Within minutes our luggage arrived and we were asked if there was anything we needed. The room was very clean and the mini bar was stocked. Since this time of year is considered ’slow season’, there were several major renovations taking place but that did not stop the entertainment staff from ensuring a fun time. Two of the three pools were completed renovated and the third was almost complete. The Don Gus restaurant between the pools was also newly renovated. We enjoyed quick and friendly service throughout the resort, bars and restaurants. Some notable staff include Yzrael, Vermon, Neftali and Marco to name a few. The Spa massage is a definite must. This was not our first time at the GR Solaris and we will definitely be back but there were a few things that were very disappointing. The bathroom was clean but the shower water pressure was low. The toilet was not working properly, the sink didn’t turn off and the shower door was missing the handle. I was able to fix the toilet, a minor adjustment inside the tank but we required service for the other items. The faucet was repaired and a temporary handle was installed on the shower door but no luck with the shower water pressure.

Very clean and welcoming hotel, didn’t like that the main pool was under construction. Other than that everything was amazing. Thank you for everything!

Good service

We couldn't access the beach at all. It was covered with seaweed. The hotel needs to clean it and have it ready for guests.

Beautiful

U

The property has potential but it was awful that they had the main area under construction barely anything to do with the kids

Me and my wife stayed 4 days in GR Solaris and we loved it. The food was amazing and the staff never say a no. Definitely we will comeback! Neftali at the bar was really amazing, very positive Attitude and give us really good service!

Our stay was wonderful! The staff was wonderful! The food was wonderful! The only thing that was an issue is that we were not notified that the main pool with the pool bar was closed for construction. Had that been open 10/10!

The only thing I don’t like

Very clean. Star was amazing and spa was spot on and affordable.

The ocean was beautiful and the planned activities were always a blast!

Everything was fine as always

We enjoyed our stay. The staff are accommodating from the front desk,waiter,entertainers. The buffet is excellent 👌. It's family oriented and adult oriented as well. Wish the bar pool was open though. I give it 4/5.

Everything was good was an amazing stay .

Beautiful

No ocean view - view was facing the front of the resort and another resort that was being build next door.

I wanted to share feedback regarding my recent stay at your property, as it was unfortunately very disappointing. There was no indication prior to booking that the main pool would be under construction and unusable, which was one of the main amenities I was looking forward to. Additionally, my room was located directly next to an active construction site. Large areas of the property were blocked off with caution tape, creating an unpleasant and disruptive environment throughout my stay. To make matters worse, the hot tub was far from hot, and despite multiple attempts to speak with staff about the issue, it was never addressed. I also received a notice about the ongoing construction on the last day of my stay — had I been informed beforehand, I would have chosen to book elsewhere. I do want to note that the front desk staff were the only positive part of my experience. They were courteous, helpful, and professional throughout my stay. Unfortunately, their efforts were overshadowed by the overall conditions and lack of transparency regarding the property’s construction. We spent a significant amount of money on this trip, and it is only fair that guests are made aware of any major construction plans or closures at the time of booking. When guests make reservations, we rely on the photos and reviews provided to make informed decisions, and the conditions I experienced did not align with those expectations.

Great location, beach front property food options were very good. Staff was very friendly and helpful.

Overall nice place to visit and relax. Staff are definitely friendly and accommodating. Great entertainment. Food options limited. Drinks and swim up were great. Seaweed galore, so no swimming on the beach but great beach water near by that are beautiful. The best part, no one beating u over the head with time shares..........The view of the beach water was awesome. The clean facility was a plus.

Our stay here was nice. The ocean view was perfect. Only thing is we did find the pool kind of dirty but nonetheless we enjoyed the stay. The staff our beyond helpful and are very very respectful. I’d stay here again for sure!

Daniel El mesero de El buffet nos atendio excelentemente!

Relaxing and staff is nice

Excellent service

Yes

Ok but one of the pools were bejng renovated and nkt enough prior info was given for lunch/dinner bookings or laundry. Room too cold Thermostat wasnt functioning properly.

Relaxing but was under construction and was not told in advance…

The pool area

The property and stay were beautiful. Staff was so nice and friendly. Good was amazing and fresh. However, there was some construction going on next door I would have loved to be made aware of ahead of time.

There was a power shut down while stay at this hotel. The hall way had no emergency lights so we had to use cell phone light to get in and out of our room. For a huge hotel as this there should be better back up generators to supply the building for future mishaps as this one that we experienced. Everything else was wonderful.

Everything was perfect

Beautiful ocean view.

I loved it

Ocean view, clean room, activity at night

Most staff

El hotel es muy muy bonito me gustó mucho la decoracion y el ambiente. La comida buena, el servicio del staff muy amables

Our room doesn’t have ocean view

I had a great holiday, great staffs and facilities but second pool was under repair and limited pool use facility

Bad service had construction power went out . Couldn't get dinner were we want was not open just not good

The resort was under major construction when we arrived and there was no notice or ad advisory that this resort was under construction during my booking. Upon arrival, the pools were closed due to construction. The sound of construction pierced my ears from the time I woke up until mid evening with them working I couldn’t even enjoy my balcony with the ocean. Sounds because all you heard was drilling the food options were limited, and the best food came from room service, which had a fee and was not included in the all-inclusive package. The staff was not accommodating even with the construction going on. They wanted to charge me an extra $300 for a room upgrade after they messed up my reservation and gave me double beds instead of a king bed. The spa services are horrible. The drinks were not good and the lobby had such a strong perfume smell that gave me a headache every single time I walk through the lobby. This was probably the worst resort I’ve ever stayed at in Cancun.

Friendly staff and beautiful views. I loved it !

Staff friendly, great services, great food, great shows entertainment

The upgrade was a room with view of the lagoon .

Fun Atmosphere , Clean , Friendly Staff , Good Food , Beautiful Ocean View ... Will definitely be going back

Room was not up to the mark. But overall good experience. Price was firm.

Took great care of us

All the staff were very friendly.

The ocean view was beautiful.

We had fun celebrating my birthday!

The dance show was great. The other shows needed more work. The DJ did not play a variety of music for all guests. The food was good for an all-inclusive resort; however, it lacked variety. The rooms were great. I received a bottle of wine and a bed decorated.

Great Place!! We had a great time food was good and amazing staff

Grea

Everyone was extremely helpful and kind. The place overall was beautiful and clean.

Partially clean room and bathroom. Beautiful ocean view. Great and friendly staff. Average buffet food. Not many different options.

Staff was nice, room was clean,

I CAN NOT say enough about how AWESOME our anniversary get away was at GR Solaris. We've stayed at several resorts over the years. None have made me feel this welcomed or comfortable. There currently under remodel but it not once disrupted out stay. 10 out of 10 recommend 💯🎊🎉❤️‍🔥❤️‍🔥

Like: Jacuzzi Dislikes: bed hard/uncomfortable; linen hard/scratchy; bath soap undesirable; had to make dinner reservations for on site restaurants; mold growing on grout in swimming pool; food bland

Customer service was top notch. The food was mid. Beds were great. The construction around the pool area was noisy..

Our room never got stocked up but everything else was good

I would have had a better time if the property wasn't going through renovations.

Great stay

There were definitely amazing things, however there is construction going on and there is no ocean view at the moment due to boards they have put up and no front pool. The pool and hot tub closes at 7. Not to enjoyable to lay at the pool and hear hammers and equipment all day. The sheets were ver scratchy and beds were not comfortable. However the staff did a great job making your vacation enjoyable.

There was so much construction going on, we didn’t even get a notice that there would be. One pool was closed so there was only two pools to swim in.. but worse of all, they had a wall put up (to block the construction area) so you couldn’t even see the ocean from the outside area! The hot tub was murky. They close the pool at 7pm!!! Who doesn’t want to swim after 7pm??? There was so much sargassum on the beach, you had to walk over a giant pile of it to get into the ocean water. The toilet in our room didn’t flush right. And to top it off, the smoke alarm went off at 2am. I will not be staying here again and will not recommend to any of my friends or family. We drive around and there were soooo many better hotels to stay at! Do not choose GR Solaris!

Staff are very friendly. The checkin staff are a little lacking. They seem bothered when asked questions im sure they are asked all the time. The quality of the food is not good. Im not sure if this is the hotel or Cancun in general. None of the food we ate in or out of the hotel was very good. The coffee is not good which is a bummer. It tastes like instant coffee The hotel needs a major upgrade. It is dated and in of a refresh. Lots if cracked flooring, stains on the walls and ceilings, windows are dirty on the 6th floor. Smells like mild or mildew throughout the hotel. The nightly shows were the best part if the stay.

Half the resort is under construction, I wouldn’t book if this was shared beforehand. Had to endure the construction noise for my whole stay, kids pool, and one of the adults pull is closed. Had a room next to me play LOUD music at 11pm and the hotel staff said that they couldn’t do anything about it, and wouldn’t change my room. Food was ok, but boring.

Very nice and clean Every staff member I interacted with was very polite,helpful,and genuinely caring,it is clear that the team takes great pride in their work

Food could be better especially room service.

I liked everything, the waiters are very welcoming, the recreation team, cleaning staff are all very attentive

The hotel wasn't too busy but was great in all aspects, the pools were adequately cleaned and the food and drink service was delivered to a great standard. I would suggest putting out hash browns more often at breakfast if available to you. The lady at the egg station was fantastic!

We recently celebrated our 15th anniversary at GR Solaris Cancun & Spa - All Inclusive, and while the resort had its perks, we felt that the activities were somewhat limited compared to other all-inclusive resorts we've stayed at. However, the staff was generally friendly and helpful. One issue we encountered was with housekeeping not changing our sheets, but after bringing it to the front desk's attention, they promptly sent someone to assist. Overall, it was great, but we might consider their sister adult-only property for our future trips they had more varied activities. P.S the food was very good 4/5 stars

Construction work going on but this isn't a deal breaker. The food was decent.

It needs a bit of upkeep but overall nice

Ok

Is okay for the price

Clean roon

It was a great experience and I will definitely do it again soon 👍

Staff is friendly , food is delicious,

It’s a good resort, the beach is wonderful and so is the pool. I would go back

It's a beautiful place. Except the pool bar closed at 6pm. The towel location closed at 530pm, so you have to get towels in the front desk. If the front desk is doing check ins, you have to wait awhile for a towel.

I like the pool and swimup bar. Love the activity staff Marco Polo, Julio, and Gracie they were totally amazing. The food was basically the same every night would be nice to see other items on the buffet. Didn't like how the lady in guest services on Saturday the 13th was trying to pick up on my boyfriend very unprofessional. The construction was very loud but over all it was nice

food horrible- Lunch & Dinner snack bar - okay nice pool awesome bar front desk horrible customer service and rude!

Staff was attentive and friendly

Very nice live show everyday. Alcohol only 11am-11pm. Room card doesn’t work for me 4 times during the stay for 5 days. kid club and kid area both remodeling during my stay. the asian restaurant was also close for the whole time during my stay.

The property is pretty but on smaller side. The staff were overall great. Very accommodating and helpful in navigating the city when needed. The food options missed the mark and was disappointing overall. Our last night was super loud lots of slamming and banging noises throughout the night.

We loved our stay at GR Solaris Cancun! The food, including all the buffet options, was some of the best I've had even compared to cruises. The staff was friendly, learned our names, and went above and beyond. I especially want to give credit to Marco (pool activity coordinator) and Irving (buffet server). We will definitely return.

There was construction going in one of the areas of the hotel which caused certain areas to be closed such as one of the three restaurants. The bathroom water supply was also low due to construction and one morning we had no water at all.

Great place to spend vacation! Loved it !

Good

I don’t like the check in took too long and most of the hotel front receptionists don’t speak English and they tried to serve a few customers at the same time . The servers at the Buffett are very nice, friendly and efficient. I have a group of 12 people we love to tip them for their efficiency. They are very thankful and grateful to us too . Pool is nice . Spa is good too . When we were there from 9/8 to 9/12 only 3 restaurants were open. Marco Polo restaurant served the same menus every night . The best restaurant is Mexican restaurant by the beach . I would love to give compliments to one waiter , his name is Erving. Always cheerful and helpful !

I enjoyed my stay and the staff were extremely welcoming and friendly

I love the place good food and drinks friendly staffs and people i love it all i will go again is amazing thank you for everything