Live Aqua Cancun - Adults Only - All-Inclusive

Breakfast options were excellent with a wide variety of fresh international foods. Other restaurants were also good, with the highlights being the Italian and seafood restaurant. A daytime grill and taqueria rounded out some good food options. Staff was incredibly friendly and helpful. Room was lovely, clean, and spacious, with free daily snacks, refrigerator, and safe box. Reliable hot water and thermostat. Beautiful views of the pool area and ocean. Pool area itself was as nice as you would suspect. Adequate gym.

Nighttime entertainment options could've been more robust. As far I recall there's only one club/bar on the resort. It hosted a silent party one night and a regular party the next. They also provided one evening show (a circus show that I wound up missing). On the flipside, the resort is about a 10-minute walk from another nightclub that was pretty hoppin, if that's your jam. And of course, "all-inclusive" really means "all-inclusive, except for...." That is to be expected. Just be prepared to pack some extra cash if you want to rent a cabana or make reservations at the premium steakhouse.

Atendimento de todos os funcionários

Nada

The beach

The resort is overpriced for what you get . It’s not very nice and smelled awful in the front .

La comida

La bebida

Era mi cuarta vez en el hotel, desde el 2019 no lo visitaba, sigue manteniendo algunas de los beneficios de mis primeras visitas, la limpieza, la comida con una estación de jugos naturales increíbles al desayuno que lo atendía MARCO que es un ser humano increíble, con una disposición para todos los huéspedes y siempre cumpliendo nuestros deseos realmente un acierto de hotel tenerlo ahí 🤗, también LULÚ hizo que nuestra estancia fuera increíble, una persona muy amable y excelente en servicio al cliente, las habitaciones muy limpias y con todo lo necesario para unas lindas vacaciones y con muy buenos productos de aseo diario y las muchachas que hacen las habitaciones muy amables y dispuestas también

Tuvimos una situación en el restaurante Azur en el cual el encargado le negó a mi esposo la posibilidad de ir a comer lo que quería a la habitación, le dijo de manera brusca e intransigente que era materialmente imposible servir un platillo para que el se lo comiera en la habitación, el se sentía indispuesto para comer en el restaurante el cual no tenía aire acondicionado y era un día muy caluroso, es increíble que un hotel todo incluido, cinco estrellas y de un precio alto , el personal no esté preparado para asistir a los huéspedes en sus necesidades en situaciones especiales como era el caso, mi esposo se molestó tanto que termine en un centro comercial del frente comprando unos tacos de pescado para que se los comiera en la habitación, aclaró que en el room service ni en ningún otro restaurante había ese platillo, solo el Azur y recibimos esa negatividad, 🤔

The staff was welcoming

The food selection could have been better

Todo estuvo excelente. Nuestros anfitriones Alex y Eladio nos atendieron fantasticamente. Han estado pendientes de nosotros todo el tiempo. No tenemos queja alguna

I loved how welcoming and kind everyone was. Questions asked were quickly answered by the staff and met with a smile. The pools, views, and dining were amazing. Poolside drinks, multiple dining options, and dinner meals were curated with care. An awesome resort designed to take overthinking and overplanning out of the equation!

I thought the birds were too comfortable around the pools and beach area. They were bathing in the pools at various times.

Здравствуйте очень понравился Отель Качество еды превосходное, утром великолепные соки и разнообразие блюд и великолепные десерты в ресторане возле океана . Удобные лежаки и красивый океан. Хотя водоросли мешали конечно .

Хотелось бы чтобы был трансфер и цена более доступная 😅 Мне пришлось доплыть за прямой вид на море

Nice size: not so big that you’re spending half the day going from place to place. The pools were nice and not crowded. The property is not a party zone: there was some background music but you could hold a conversation and, most importantly, relax. The staff was extremely helpful with everything. You couldn’t do better

Nothing

Nothing

Everything

Loved our stay at Live Aqua but especially loved my morning hand made with fresh ingredients and made with love smoothly made with love by Marco!

We had a wonderful stay at Live Aqua Cancun overall. The food was consistently very good, with plenty of variety and quality options throughout the resort. The service was also a highlight of our stay. A special thank you to Alex and Eladio, our butlers, who went above and beyond to make our stay comfortable and enjoyable. They were attentive, helpful, and always willing to assist with anything we needed. Jonathan, our pool waiter one of the days, was also fantastic — friendly, attentive, and made sure we were well taken care of while at the pool. One thing to mention. The automatic doors leading to the pool level were not working during our stay, which was of note because we were traveling with someone who uses a wheelchair. They had trouble going in and out if they were by themselves. Ultimately a guest or staff would open the door after a few minutes, but something to mention Overall, we really enjoyed our time at Live Aqua and would definitely consider returning. The excellent food and wonderful staff, especially Alex, Eladio, and Jonathan, made the stay memorable.

We first discovered Live Aqua back in 2009, and from that moment on, no other destination has ever compared. It’s the only place we choose for our beach vacations. After so many visits over the years - sometimes multiple times each year - this is actually the first time I’ve written a review. Everything you’ve read about this resort is absolutely true. The beautiful, tranquil atmosphere, the incredible spa-like ambiance, the immaculate rooms, the amazing food, and the delicious cocktails all make for an unforgettable experience. Every morning starts perfectly with David at Siete, who welcomes us with the biggest smile and always recommends the most authentic regional breakfast specialties. Somehow, he even manages to have our mimosas and my carrot juice (to help me “tan” 😊) waiting for us before we even sit down. But here’s the truth… A beautiful hotel is just a building. What truly makes Live Aqua extraordinary are the PEOPLE. Every single person we encounter - and even those working tirelessly behind the scenes - contributes to making this resort the magical place it is. Their kindness, professionalism, and genuine care are what keep us coming back year after year. However, if there’s one team that has completely captured our hearts, it’s the POOL HUT CONCIERGE TEAM and our incredible beverage SERVERS. FLAVIO!!! ⭐ Flavio is simply outstanding. As the leader of the Pool Hut Concierge Team, he has created something truly special. His team works together like a family, supporting one another with genuine joy and respect. That kind of camaraderie doesn’t happen by accident - it reflects exceptional leadership. No matter how busy things get, Flavio is always smiling, calm, welcoming, and completely in control. He somehow makes everything look effortless while ensuring every guest feels important. His professionalism, leadership, character, and genuine kindness set the standard for excellence. Live Aqua is beyond fortunate to have someone like Flavio representing their resort. RODRIGO!!! ⭐ Where do we even begin? Rodrigo is one of the kindest, most thoughtful, hardworking, and caring people we’ve ever met. Every visit, he goes above and beyond to make sure our vacation is unforgettable. Over the years, he has helped create some of our most treasured memories and celebrations - not just once, but time and time again. To us, Rodrigo is so much more than someone who works at the resort. We consider him a true friend. He gives every guest his full heart, always making people feel welcomed, valued, and genuinely cared for. His generosity and dedication are remarkable, and we sincerely hope Live Aqua knows just how incredibly blessed they are to have him. Flavio and Rodrigo are the biggest reason we continue returning to Live Aqua. Every visit somehow becomes even better than the last (we still don’t know how that’s possible!). We cherish our time with them and feel incredibly fortunate to know them - not only as exceptional professionals but as friends. We also want to recognize the amazing Pool Hut Concierge Team, whose dedication, hard work and warm hospitality never go unnoticed by us. Their job is physically demanding, yet they greet every guest with warmth, kindness, and genuine smiles every single day. A heartfelt thank you to HECTOR, MIGUEL, DEMIAN, LALO, EDOUARD W., and MARIA. You make every day by the pool feel welcoming, comfortable, and effortless, and we appreciate each of you more than words can say. To our incredible cabana beverage servers - ANDRES, AMINEAL, JONATHAN G., ALI, and MARISOL - thank you for your endless attentiveness. Somehow you always know what we need before we even realize it ourselves! And of course… our amazing bartenders… ELI at the party pool and GUILLERMOOOOO!!! 🍹 You are absolutely phenomenal and always keep the fun going with your incredible energy and yummy cocktails. A Five-Star Resort with a Ten-Star Team!!!!!!!!! To every member of the Live Aqua family - THANK YOU. 🩷 Thank you for your kindness. Thank you for your dedication. Thank you for making every visit feel like coming home. We’re already counting down the days until we’re back. With heartfelt gratitude, P & B 💙🩵💙🩵💙🩵💙🩵

We had a great time on this trip, mainly because we had some awesome staff down by the pool. Want to give a big shout out to Andres and Jonathan! They were both so helpful and fun, and Andres especially really made our trip special. He was so on top of things, brought us the best drinks even when we had no idea what we wanted, and we had a great time getting to know him!

Andres and Jonathan, both servers at the pool area, were an integral part of our experience! They made each day so enjoyable with their great service and wonderful attitudes. We had an amazing time.

Very clean room service was fast was great my problem with the reservation was not resolved and they’re 24 hour service failed me.

I had a booking problem. I booked the hotel over 10 months ago and I was under the impression it was a room for two which when I got there, I didn’t think it was a problem, but when I contact booking, I was on hold for over an hour and the phone call went blank after a whole day of traveling. I basically ended up paying double just to get checked into my room I called the next day after we got some rest, but they said they couldn’t do anything because of the fact we were already checked in. I don’t know if it’s necessarily bookings problem, but it was impossible to get a hold of Them, but I wouldn’t have believed that I would’ve had a paid twice as much

Marco was the best part of my morning every morning. He made the best smoothies and always made his customers smile. I loved how knowledgeable and passionate he was about his work. He was also very energetic and genuinely happy all of the time. It was contagious. After just one interaction with Marco I found myself looking forward to the next morning when I can see him having fun and interacting with the other guests and making sure everyone starts off their day right, with a fresh healthy smoothie and a happy smile.

This place is awful! Horribly run in every way starting with their Operations Mgr Eliud Santibanez and going on down to their entertainment staff. Terrible experience in just about everyday imaginable

I’ve been to Live Aqua before, but this trip was different. I returned to Cancun solo during a season of my life I never expected to be navigating — divorce, change, and learning how to redefine a life and experiences that once belonged to “us” as something that belongs to me. This trip was about reclaiming. Reclaiming a place I love. Reclaiming memories. Reclaiming joy. And proving to myself that an ending doesn’t get to take beautiful places, beautiful experiences, or beautiful parts of my life with it. And there was no better place for me to do that than Live Aqua. At this point, the incredible people here aren’t simply resort staff — they’re family. I can’t count the number of times that I was checked on. A special shoutout to Rosalino in security for his reassurance that I was safe. A huge thank you to Flavio and the entire Pool Hut team for ALWAYS going above and beyond. You have a way of making me feel cared for well before my arrival. My amazing butlers, Stephy and Viri — (my sisters from another mister) — you two are absolute gems. The love, attention, laughter and genuine care you give me means more than you realize. 🥹❤️ To my bartenders Hector, Memo, Rueben and Omar — thank you for the drinks, the laughs and for always remembering my drink of choice. Omar for going way out of his way to assist w a special request the day of my arrival. A SALUTE 🫡 to the poolside dream team — Monica, Marysol, David, Animal & Jon! You understood the assignment: kept my favorite drinks coming and NEVER let that glass get empty. 😂🍹 You all helped make my days by the pool exactly what I needed them to be. And a HUGE shoutout to Ricky and the entire E-Team! The Casino Pool Party was the BEST party of the resort to date (sidenote 5th visit and I was once there for NYE) 🎰🔥 You guys brought the astonishment. Thank you Elud and Mr Santamaria for trusting Ricky’s professionalism to coordinate such a wonderful and much needed surprise! Last but not least my dear friend Monserret in quality ( my very first connection at Live Aqua) who has always looked after me, my reservations and who quickly learned that she needs to ask all the questions prior to my arrival. She has saved me from loads of stress more times than I can count There is something incredibly special about returning to a place where people remember you, welcome you with open arms, celebrate with you and somehow know when you need a little extra love. I will never forget how everyone here went out of there way to make this trip special for me. I came to Live Aqua this time to claim this experience as mine and I left with new memories that belong entirely to me — full of laughter, adventure, freedom, friendship and a whole lot of love. Sometimes moving forward isn’t about forgetting the life you had. It’s about realizing that the beautiful pieces of it are still yours to keep — and creating new memories around them. Live Aqua, you will forever have a piece of my heart. Until next time, familia. ❤️🌴🥂

What a great resort! The food was good service was great! The rooms were clean, pools were fantastic! We had a great time! My favorite restaurant was Hidden Garden! Location to the mall was good too! Right across the street. If you like premium stores that is the place to be. The atmosphere was relaxed and you could have fun and party! The lounge was good, drinks were great! I enjoyed the Silent Party. The spa experience was amazing! Value is worth every penny! The pool staff was outstanding! Lalo, Rodrigo, Maria, Cesar and Hector were super helpful!

Another Great Live Aqua Experience!! A short trip this time but the service and accommodations were top notch, just like it is every time we go. Everything from the room to the pool area and the food, all great. I would however like to drop some names. The pool wouldn't be the same without Jonathan Gonzalez and Flavio Martinez. They always make our time at Live Aqua the best vacation experience possible. Already looking forward to the next trip.

This hotel is absolutely amazing. The food is great, especially at the MB restaurant, where the staff and chef are humble and attentive - the hostess Daniela, the chef William, and the manager Susana were all very sweet to me and my father during our dinners there. I would like to point out that my family has stayed at another all inclusive resort in Cancun and it did not come close to the experience we had at Live Aqua. They are clean, and incredibly nice - the beach is so beautiful, as well as all the amenities. The entertainment team is also really funny, Marco and Pablo made us laugh a ton! I love the experience from beginning during check in until check out. Me and my family will be returning without a doubt as soon as we can! Thank you to the staff for everything!

Overall, this resort was excellent and we both very much enjoyed our stay! Check in - lobby is sleek but basic. The small reflecting pool with rubber ducks are a very fun touch and brought an immediate smile to my face as we walked in! Check in was very easy. Right after check in we got a soft sales pitch to sit through a presentation in exchange for discounted massages, one polite and firm no thank you was enough and for the remainder of our stay we were not approached about that again which was great! Room - Very clean and modern! We had a partial ocean view located on one of the outside wings of the building and the view was certainly partial but enough to feel like were were on the ocean so no complaints. Housekeeping and turndown service were always done by the time we went back to the room and they did a nice job. Food - Very, very good! It was a big factor for us choosing this resort and did not disappoint! The breakfast buffet was excellent and had so many choices. The fresh omelet station was a very welcome part of the day and a nice way to wake up. Coffee service to the table was prompt when being seated and they stopped by to offer refills often. Mimosas were good too! The included restaurants were also very good, we ate at MB, Sea Corner, Hidden Garden, and Carnivore (not included). Sea Corner is much more casual than it looks in pictures but was so nice to have lunch overlooking the ocean. The bbq at lunch time was a favorite! Ribs were excellent. It was a disappointment that Azure was not open during our stay. Pool - This is one reason I gave the resort 4 instead of 5 stars because it does impact the experience and it's annoying and what should be the most relaxing part of vacation is instead extra nickel and diming. There are little cabanas to rent that are an upcharge, which are very obvious why they cost more - much more shade than just an umbrella with a pergola style roof and curtains. However, both sides of the pool are lined with very few lounge chairs and mostly lounge beds with umbrellas. One side you have to pay extra for and the other side you do not. This is not clear or explained (seems like an easy opportunity to both explain how it works and try to sell as an upcharge at check in! just saying). As first timers at this resort we did not know any better and they day we got in, late afternoon, we just found an empty lounge bed parked our stuff and had a very relaxing time. Even ordering drinks from there and nobody said anything to us about it costing more. Is it free only after the sucker who paid for it leaves for the day??? The next morning we went to the pool, chose the same lounge bed and a staff member clarified that it was an extra charge. Everything free was already reserved (of course!) so we just paid. AFTER we learned this, it was a very nice experience but also not a ton of value for what they charge. When 20 feet away we could have had the exact same experience on the exact same type of lounge bed. Grounds - love the water features and the tropical feel! They did a very nice job with it. The layout is also nice, compact enough to get around easily and find everything pretty quickly. Despite how annoying that was, it was overall a very relaxing stay and the staff all provided excellent service! The beach is beautiful, even if the seaweed was an issue and it's always just nice to be next to the ocean.

This was truly one of the best resort experiences I’ve ever had! From the moment we arrived, everything felt welcoming, relaxing, and special. The resort was absolutely beautiful, the atmosphere was amazing, and the entire stay exceeded my expectations. What really made the experience unforgettable was the hospitality. The staff were so kind, attentive, and welcoming, and they genuinely made us feel taken care of throughout our stay. Everything from the service to the beautiful surroundings made this trip feel like a true getaway. I honestly did not want to leave! I’m leaving with such wonderful memories and already wishing I could come back. If you’re considering staying here, I absolutely recommend it. This was hands down one of the best stays I’ve ever had, and I would return in a heartbeat.

I had an amazing time as a solo traveler at Live Aqua. You MUST have dinner at MB….I recommend the filet mignon. The property is beautiful and staff is accommodating. I started each day with a delicious, fully customizable smoothie from Marco. He was THE best and his smoothies are out of this world!!!

Marco was great. Smoothies were amazing

The experience at Live Aqua Cancun is amazing! This was our 8th visit and we are reminded why we keep coming back year after year. The employees, the atmosphere, the food, the cleanliness, the attention to detail among many other things that make this resort nothing short of spectacular! I have to give a shout out to a few people that make this place so enjoyable. Flavio, Maggie, Guillermo, Carlos, Jonathon, Alejandra, Lalo, Mauricio, David and many more that go above and beyond expectations. From arrival to departure, our stay was relaxing and thoroughly enjoyable. Thanks for making our 8th visit even more memorable than the 7 previous. We look forward to seeing you again soon!

We had an amazing experience at live acqua. MB restaurant is amazing. Best soup I have ever have. Chef Williams was so nice. At the pool Rodrigo was so great and so helpful. Server David was the nicest. Would definitely come back.

The hotel is in a great location at the hotel zone, close to 2 malls, a ferris wheel and an aquarium where you can go to just walking from the hotel. The atmosphere of the hotel from the time you arrive to the hotel is very friendly, everyone is ready to answer questions and assist. The room view (ocean front) was beautiful having to see the whole hotel and the beach being able to appreciate all the place, also the room being well equipped with all we need for the stay. The hotel is a bit pricey but there is offers throughout the year to find a good deal, also well worth the money due to the ammount of attention and food you can find here, specially if you get higher levels suxh as aqua club for having a butler and other benefits. The hotel is focused on relaxation and senses so you can find a lot of amenities to relax, there is barely noise in there other than the waves of the beach and some music here and there ( if you are close enough) . We were attended by the butlers Eladio and Alex which did an amazing job helping us reserve restaurants, got us anything we needed for a more comforting stay and surprised us with details almost every day of our stay!! We appreciate the amazing service they gave us and would love to return.

Everything! Very convenient area!

The sales pitch for a timeshare! I came to relax not be pressured to buy anything, but they did give us some AMAZING perks for listening!

We visited Live Aqua Cancun for the first time in July of 2026. We loved it! Great service, amazing pools, food was outstanding! Chef William at MB went out of his way to make sure our dining experience was memorable. The habanero cream soup and fillet were the best food we’ve ever had at all inclusive! Gabino at the Sushi stand was so kind and made the best Sushi… Our butlers, Maggie and Carlis provided top notch service in our Aqua Club room. We’ll be coming back soon!

I booked my room through Southwest Vacations. There was some miscommunication between the Southwest and the hotel and the more expensive room was not available when I arrived. I had to wait over an hour. The supervisor, Vigico, requires additional leadership training. He believed being low speaking amounted to customer service - he doesn't know that being problem resolution focused, implying the customer is misrepresenting about the room paid for (re: even with documented receipts), and then requiring the customer NOT him to call Southwest to rectify. ALL OF THIS to find out the room was not even available. A master class in the dynamic nature of customer service is needed (re: he thought the fact that he slow low and even toned was it - it is only one aspect of the concept called customer service. He needs immediate training. Further, the staff will smile and be kind; however, you should find another hotel because it is inefficiently ran and make zero accommodations for English only speakers, Here are several examples of what I mean. US currency is not taken at the hotel. However, the front desk does not convert US dollars to pesos for customers. I was told by front desk staff to ask wait staff if they could convert my money. I have visited Mexico several times, and the front desk always converts for its guests (re: actually US currency is taken at all gift shops). However, this hotel is not aware of standards in the field. But, I think the target population are locals. This is fine, but it should be advertised accordingly so customers can make informed decisions. I only wanted pesos for the gift store that charged $30 US dollars for a 120 ML bottle of contact solution (this is a $600 mark up). Absolutely ridiculous!!! Given the prices for the rooms, there is no need to engage in this level of foolishness. Also, I needed a fellow patron to translate my omelet order because the omelet wait staff did not speak English. She did know what eggs white were or mushrooms. There is a travel group associated with this hotel. If you are not apart of the group (re: I knew nothing about it when I booked - the group is called the ACCESS GROUP), you will not get into the restaurants/shows that are reportedly open as this is an all inclusive hotel. Every menu has items that not included in the "all inclusive" - all ways to get more money. GO SOMEWHERE ELSE THAT VALUES YOUR MONEY, YOUR EXPERIENCE, AND YOU! This place is not it AT ALL. I plan to write a review of every traveling site so all are duly warned.

This was our 3rd time and once again it did not disappoint. The food and drinks were great and the service was exceptional as always. Jonathon at the pool bar took great care of us all week. We never had to want for anything. He is one of the reasons we keep coming back. Thanks Jonathon and Live Aqua. Can’t wait until next time!

Everything here has been AMAZING from the customer service to the food and activities, the cabanas just everything was great!! We will definitely be back WITH friends!

It is always a pleasure to come to this resort. This is our 4th time. Not only is the food amazing but the professionalism of the staff is top notch. Thank you to Chef Cesar, Palapa, Antonion, Mario Mendez, Cetina, Raul, Angel and Alicia for always being so attentive to our needs and making sure we are taken care off. You won’t regret coming here!

EXCELENTE ATENCION, NOS SENTIMOS COMO EN CASA, BIEN ATENDIDOS, NOS DIÓ SEGURIDAD QUE EL HOTEL ESTA AL PENDIENTE DE NUESTRA SALUD Y SEGURIDAD EN NUSTRA ESTANCIA EN EL HOTEL. MUY EN ESPECIAL AL GERENTE, POR SU DETALLE Y EL SERVICIO DE RICARDO EN EL BUFFETE DEL DESAYUNO. GRACIAS!!!

QUE EL TIEMPO SE VA MUY RAPIDO!!

Excellent service/very best!!!

Mall in front of the hotel and 7/11 grocery Beach not busy and very clean A lot of good food and lot of variety Not repetitive meals Room service 24hrs available free Water machine in the room

Hotel is not well taken care of Dirty corridors Staff is not guest oriented, not motivated, some of them extremely rude with attitude however ladies by the pool bar very sweet and attentive Wait time for check in is 30min min, not enough staff to check in/check out, staff seem to be overwhelmed and annoyed, not friendly at all for the fact that front office service is first impression AC in the room is extemely poor, 22,5 degrees and very humid, bathroom smelly Not enough sun beds and umbrellas around the pool Lots of cabanas that are extra charge which no ones uses, should put some extra sun beds instead that would be of a good use Photos of the rooms are different than reality

Very good food for all inclusive. Good service with personal attention.

The property was very beautiful

There was not enough activities

The room was very nice. The 9th floor was awesome!

The food in general could have been better.

My husband and I went as a solo couple celebrating our 3rd anniversary and it was a fantastic experience. The food was amazing, our room was wonderful. A bottle of champagne was brought to our room - which we enjoyed. Our butlers, Maggie and Eladio, were so kind and helpful. I was having some pain from a recent car accident and they had medicine brought to me by the pool. They took care of our dinner reservations each night and checked on us regularly but not too often. The restaurants treated us like royalty. We will go back to Live Aqua! Thank you, Maggie & Eladio for your hospitality!

We had a blast, made friends, and Romero was a great help. Everything was so easy and the food was great. The beach in June was very windy and seaweed so everyone stayed at the pools. Definitely worth going to if on the resort strip. Friendly staff who are all genuine and helpful.

The pool was amazing, very clean and quite and the Adults Only is great. The staff were the best, really nice people, always ready to help. Very clean. Very nice and modern

1. One time we didn’t find a restaurant that have an available table, while 2 other restaurants were closed for the night. We had to eat since we had plans and wanted to go out. But once we told them our situation they freed up a table so that was nice. 2. One restaurant had a dress code that we didn’t know about, we reserved a table and waited about 1.5 hours, and right before we went in they told us about the dress code, they could have said it before. We still got our table after we went up for a change, but keep long pants with you! 3. They have this weird thing where they clean the rooms in the evening in addition to the morning, we didn’t want that to have some chill time, but even after we told the reception to cancel this, they still came to the room. We had to keep the “do not disturb” sign all the time after the first cleaning session.

My husband and I recently returned from a 10 night /11 day stay at Live Aqua Cancun and I don't even know where to begin. Each and every experience was amazing, every single person was so kind and the food was beyond amazing. Our stay started, as it often does, in the Aqua Club for check in where we met Eladio officially for the first time. He assisted us with our check in and made sure our cabana got set up while we were taking care of check in so that we could head right outside (because who doesn’t want to get outside as fast as possible once you arrive in paradise!). As we walked out to the towel hut Demien was there with a smile and a warm welcome back home. As the late morning turned into the afternoon we were welcomed by Maggie and Monica, two people who have become dear friends and the feeling of being home totally settled in. Each morning we were greeted in Siete by David and others with bright smiles and kind hellos and Carlos at Starbucks with that all important cup of Starbucks coffee. Each time we headed out to check in for our cabana we found Demien, Maria or Edouard had our cabana all set up and ready with towels and everything (and we are out there EARLY!) and they always told us we didn’t need to wait in the official line to “check in” for the day allowing us to start our relaxation first thing in the morning and as the line died down they would bring us the check in form or we would wander up to fill it out. And Edouard was so kind ... the weather during our trip was so hot and would bring cold wash cloths out to the guests mid-afternoon, after learning my favorite scent that reminds me of Live Aqua he made sure that each day that is what was on the wash cloths he brought out to me, what a kind, thoughtful thing to do! Monica, David and Amit ook such amazing care of us during the day, providing amazing service and smiles. Maggie and Eladio were dream butlers. They were always willing to help with anything and everything we needed and even managed to surprise us for our anniversary and my birthday with sweet celebrations. They stopped by the cabana each day for a chat and Eladio and my husband started daily "good idea" chats which left both with smiles. And my chats with Maggie are what have made me come to think of her as a good friend, she is the most sincere, kind human. In all our trips to Live Aqua we have never had lunch in a restaurant, preferring to stay in our cabana and enjoy Jose's offerings at the grill (the pork chops are OUT OF THIS WORLD). Our mid-afternoons always consist of bingo with Ricky and the entertainment crew. Ricky is one of the kindest people we have met. He is excellent at his job and makes sure everyone is engaged, having fun and most importantly...laughing!  He has done such a good training the new entertainment staff , they are all coming into their own and doing so well. We met so many kind people this trip that we hadn't had a chance to meet on prior visits (Morelia, Mr. Santamaria and some of his other managers, and so many more!). Our butlers from previous stays stopped by our cabana each day to say hello too (Sakny is so kind and sweet!!) I can't say enough good things about all the people, the food and the overall experience at Live Aqua. They truly have become family there!

The dining options were outstanding, with incredible variety and flavor at both breakfast and dinner, and spending the afternoons by the pristine pool area made for the ultimate relaxing getaway.

What didn't you like?

This is our 6th time at Live Aqua! We absolutely love it - food, service, and hotel property! Can’t wait to come back!

Armando was the best sever at the buffet

We've been to Live Aqua more than 35 times and this trip was even more outstanding than all the rest. The Presidential Suite was absolutely stunning. It's my absolute favorite Suite in the resort. From the moment we arrived everything was so special and so perfect. A huge thank you goes out to David Martinez for everything that he did for us to make this trip so memorable. Our Butlers Arturo & Viri were so friendly and attentive. They made sure that everything went so super for us. They were truly awesome. Our dining experiences were all so delicious. Breakfast in the mornings at Siete had everything we could ever want for breakfast. David, Carlos, Nelci, Blanca, Marco, Patricia and all of the servers and hostesses were wonderful. We were never without anything. We loved having our lunches at Azur & Varenna. The menu selections were wonderful from pizza to tacos and burgers and pastas. Oscar, Angel, Helvert and Maruicio were always right there to make sure we had everything that we needed. We always had something yummy to eat. Our dinners at Varenna were so flavorful. Everything was absolutely perfect. Susana and Chef Antonio always kept special dishes coming our way. Hidden Garden is always one of our favorites. Belen, Edu & Chef Mario made sure that we had all of our favorites. MB was incredible every night that we ate there. Rodrigo, Frieda, Fidel and Chef Wilian made every meal that we ate there incredibly special. We can't say enough about how fantastic the food is here. Our pool days were so relaxing and enjoyable. We want to say thank you to the pool hut staff for always having our Bali bed ready for our arrival each day. All of our pool servers made sure that we always had a full bucket of water on ice and always had a fantastic drink in our hands. Jonathan Chaire made sure that we had all of our favorite things without even having to ask. He's always awesome!!!! This trip fell over my birthday and I have to say that the staff went above and beyond to make it extra special for me. They even had me in tears at one point. They are truly family to me. I appreciate them more than I can express. And I always have to give a thank you to Mr. Alfredo Santamaria. He has created this magical place were we get to have some of the best memories of our lives. The staff here is absolutely the reason that we keep coming back time and time again. Once again, Thank you David Martinez!!!!! You are the best.

The Italian restaurant was excellent. Our waiter Mario went above and beyond to meet our expectations. The food the ambiance was perfect .

I am writing this review for two reasons: first, to help the hotel management honestly evaluate and improve its services; and second, to help future guests know exactly what to expect before booking! I have also included photos to illustrate several of the points mentioned below. What is good about the hotel: 1)The room is comfortable, the bed is excellent, the shower is good (although the water pressure could be stronger), and the air conditioning works very well. 2)The beach is beautiful when there is no sargassum. During our stay in June, some days had a significant amount of sargassum while others were much better. The swimming pools are also very nice. What is disappointing: 1)Paid cabanas at an all-inclusive resort. The hotel offers several beach cabanas that are not included in the all-inclusive package. They cost hundreds of dollars per day. Why would an all-inclusive resort charge extra for this? It simply doesn’t make sense! Food and beverages: this is by far the biggest weakness of Live Aqua. I’ll go through each area. Breakfast; Breakfast is good. It offers everything you would normally expect from a large hotel. If this were not an all-inclusive resort, I would easily rate the breakfast five stars. The real problems: 1. No fresh fruit juices: None of the restaurants serve fresh fruit juices. They only know how to make frozen drinks with artificial syrups. 2. Beer is never truly cold: There is no properly cold beer anywhere, not at the pool bar, beach bar, or restaurants. The only option is draft beer, which they call “cold,” but it is actually served almost at room temperature while the outside temperature is around 30°C (86°F). 3. Poor cocktail service: The bars don’t even have cocktail menus.Most of them don’t have fresh fruit to prepare drinks with vodka or other spirits. Only one indoor bar had fruit available. At the pool bar, the only fresh fruit I ever received in a cocktail was blueberries 😮‍💨 Most drinks are prepared using artificial syrups or flavored mixes. Restaurant reviews Azur Restaurant: It is supposed to be a Mediterranean restaurant, yet many lunch dishes are actually Mexican, such as tacos and similar items.It’s acceptable, but nothing more. Italian Restaurant: The menu offers pasta, sauces and a few pizzas, but there is no gnocchi or cannelloni.The desserts are average, and the tiramisu is disappointing. Unfortunately, my experience there was terrible. We arrived at 4:30 p.m., and our waiter, decided to bring dessert before the pizza simply because the kitchen was about to close. It was clearly more convenient for him than for the guests. I have traveled to many countries and eaten in countless restaurants, and I have never experienced dessert being served before the main course because the kitchen was closing. When I complained, he showed no concern and simply told me that this was the hotel’s procedure. That level of service is unacceptable.😠 Seafood Restaurant: The menu is basically greasy fried fish and small shrimp. They simply don’t know how to prepare seafood well, and there are very few complete dishes with side items. On one occasion, they refused to let my son enter because he wasn’t wearing flip-flops, even though we were literally standing on the beach, just a few steps from the restaurant. They told him that wearing flip-flops was mandatory to enter, which made absolutely no sense given the location. After finally eating there, I realized the food wasn’t worth the effort anyway, and I regretted going back the following day.🤯 Hidden Garden (Asian Restaurant): The restaurant is beautiful and has a pleasant atmosphere. However, they have already started charging extra for certain dishes, such as coconut shrimp. The food was acceptable. The fish was dry, but at least it was served as a complete dish with side items. MB Restaurant: This is the only restaurant in the entire resort that I can honestly describe as excellent. We ended up having dinner there every night because the difference in quality was obvious. The service is professional, and the meal follows the proper sequence of appetizer, courses and dessert. Pool Bar: This deserves its own review. If I were rating only the pool bar, it would receive one star. Unlike many all-inclusive resorts, there are no snacks such as shrimp, lobster, seafood or other appetizers available to enjoy with drinks. Instead, guests have to walk to the barbecue station to get ribs or chicken, the exact same food every single day. There are no grilled shrimp, lobster, fish or similar options. Starting around 1:00 p.m., they bring a few leftovers from the seafood restaurant, which are basically ceviche and shrimp tacos.😡 For a resort in this price range, this was extremely disappointing. No ice cream: The hotel is located in a hot tropical destination, yet there is no ice cream available around the resort. Desserts are only available inside the restaurants, and even there, very few include ice cream. If you simply want something cold during the day because of the heat, you won’t find it.🥵 Entertainment: There are no real evening shows. Instead, there is just one person singing alone near one of the bars, with no band or proper entertainment. I have never seen this at a resort in this price range. At night, the hotel also allows vendors to set up booths along the walkway to the restaurants. It is unpleasant to have salespeople approaching guests inside the resort. Almost nobody buys anything, yet they continue trying to sell products and even make comments in Spanish as guests walk away, assuming nobody understands them. Final thoughts: We paid luxury-resort prices for six nights, and we expected a true luxury all-inclusive experience. Unfortunately, the restaurants do not offer food that matches what guests are paying, the beverage service is disappointing, and several aspects of the overall experience fall well below what a resort in this category should provide. I would not return, and I cannot recommend this hotel.

Pablo and Mario were fantastic and were so fun!

Such a fun experience! Pablo and Mario were so professional and fun! Great event! Definitely recommend!

What a fun experience with Pablo and Mario with our sushi class. Very entertaining and informative. This was our first time making sushi and it was a lot of fun. My husband and I really enjoyed the class. It was a nice break also to get out of the sun for a little bit.

Our stay at Live Aqua Cancun was absolutely wonderful! The resort offers outstanding amenities, making it the perfect place to relax while also enjoying plenty of fun activities. The food was excellent throughout our stay. I highly recommend the breakfast buffet—it offers a fantastic variety of fresh and delicious options to start the day. For dinner, MB Restaurant was, without a doubt, the highlight of our trip. The cuisine was exceptional, with every dish beautifully prepared and full of flavor. You can truly appreciate the expertise and creativity of the culinary team under the direction of Chef William. Every meal was a memorable experience. What made the experience even more special was the incredible service. The staff consistently checked on us to make sure everything was perfect, making us feel genuinely welcomed and well cared for. A special thank you to our servers, Julio 1 and Julio 2, whose professionalism, friendliness, and exceptional customer service made every visit to MB Restaurant even more enjoyable. If you’re visiting Live Aqua Cancun, MB Restaurant is a must. We highly recommend this resort and can’t wait to come back!

Live Aqua is not only a second home to me, but a place to heal. I originally went to Cancun, Mexico, to find healing at a cancer clinic for stage IV, inoperable cancer. I was blessed to stay at Live Aqua during my treatments. In the past 10 months, I have had the pleasure of staying at Live Aqua for 52 days. I can not express how much the staff at Live Aqua has impacted my life. The hotel is beautiful with relaxing vibes and a spa-like atmosphere. The food is incredible, comparable to 5-star restaurants in the US. The rooms are both spacious and clean. The room service staff goes above and beyond with organizing my room at the beginning of the day and preparing me for relaxation at the end of the day with turn-down service. The aromatherapy throughout the hotel is both uplifting and grounding. Every day starts with a healthy smoothie made with love from Marco. The servers are attentive and have gone above and beyond in meeting my dietary needs and remembering my preferences between visits. Everyone is truly amazing, but some go above and beyond. Riccardo at Siete, Ceasar at Hidden Garden, Rohibi at MB, David by the pools, and of course, Jonathan, who keeps everything running smoothly. The hotel as a whole has a spa feel, but also plenty of joy and laughter thanks to the entertainment staff. I can still remember my second day of cancer treatment, feeling exhausted and overwhelmed. I got to the resort just in time for Bingo with the one and only Ricky Ricardo. I can't recall the last time I laughed so much. It filled me with childlike joy and became the highlight of my day. Ricky (who is the heart and soul of Live Aqua) and the entertainment staff, Pablo, Alex, and Robin, do an amazing job of providing fun activities throughout the day. Activities like stretching, water aerobics, dancing, painting, karaoke, and tequila tasting. (I don't even drink alcohol, but Ricky does such an amazing job teaching the history of tequila, I found it both enjoyable and very interesting. Live Aqua is the perfect mix of relaxation and fun for adults of all ages, from young people in their 20s to middle-aged guests and the elderly. Thank you to the managers and staff who create such an unforgettable experience. I am counting down the days to future visits already booked in 2026.

This was are 2nd trip to Live Aqua in the past 9 months. Always have a wonderful time. The food was excellent. Ariel provided wonderful service at AZUR restaurant. Andres provided wonderful drink service around the pool. Eduardo took care of our needs when reserving pool side chairs and beds. The butlers Alex and Isaias always made sure our trip was memorable and provided excellent service. These guys are top notch. Our favorite restaurants were Hidden Garden and MB. The habanero soup was wonderful.

Gorgeous property. Excellent food and service

Live Aqua is located in an exceptional location. Not only can you enjoy the resort, but you also have a lovely stretch of beach that is walkable and a shopping experience across the street. It feels safe and upscale and provides an atmosphere worth visiting. The resort and rooms are in exceptional condition. You can tell the maintenance of the property is important. The a/c was consistently cold & the room cleaning and turn down service was done very well. Live Aqua Club was a smart upgrade. Being able to pre-schedule meals is a plus, especially to ensure you can experience all a resort has to offer. In addition, the private check was relaxing when the room wasn’t ready- and we could readily enjoy snacks and those amazing hand massages! The lounge atmosphere is upscale and is better than most resorts. I found the spread to be well done- and the top shelf alcohol and coffee access to be outstanding. Food and beverage deserve to be complimented- particularly the head chef at Verenna and the staff. They take care that you enjoy your meal, they make recommendations and they care deeply that you are satisfied. I believe the food and beverage makes this resort a stand out amongst other adults only properties. Double up on their tiramisu! It’s fabulous! The piano player at MB was also a standout touch that you don’t find at many properties. The pool atmosphere is quiet during the day. There was aerobics in the AM and fun bingo late in the afternoon. The lack of music and entertainment at the pool can be lackluster, but we brought a small speaker. The pool service was consistent- with Ali taking great care of us. The cabanas come with a 20 minute foot massage that was so good we bought another round of massages. This small touch makes resorts stand out! Evening shows ranged from karaoke to casino night- but the activities/shows lacked a bit. The resort is fabulous and may want to consider more entertainment. Any small snafu we encountered, such as a delayed housekeeping was promptly addressed to meet our needs. Our butler Romero checked on us throughout the day. Overall, I recommend this resort for couples looking for a quieter stay with exceptional food and solid service. The price tag is very fair for the experience. Value is always a good thing these days!

Live Aqua was everything we hoped it would be when looking for a place to relax, unwind and celebrate a milestone birthday and our wedding anniversary. The staff were great, food was excellent and the spa was out of this world! Aturo and Alan were our butlers for the week and they made everything so easy - handling reservations and any issues we had. Hated to leave and we would definitely go back!

Everything! It was absolutely amazing!

Nothing- everything was fantastic!

Nothing

Everything

We had an amazing stay at Live Aqua, and a big thank you to our butlers, Stephany and Viri. They took such great care of us throughout our vacation and made everything so easy and enjoyable. They were always attentive, kind, and responsive to all of our requests. Every arrangement was handled perfectly, from restaurant reservations to daily assistance, making us feel truly welcomed and well looked after. They also followed up on our room service requests to make sure we received everything we needed, and sometimes even personally delivered the items to our room. We truly appreciate everything they did for us and highly recommend them. They made our stay at Live Aqua even more special.

Limpeza e localização

Falta de opções de restaurantes. Comida deixou a desejar em alguns Período escolhido com sargaço

Marco is the most kindest and coolest person that creates the best smoothies. It felt great and it felt like home. He truly made my experience pleasant and enjoyable located in restaurant 7

El.servicio de mayordomo

Todo ok

We met many wonderful staff members. Saulo was one of our very favorite servers. He is so attentive and friendly.

EVERYTHING ESPECIALLY THE FOOD!

Nothing !

My wife and I stayed at the Live Aqua resort in Cancún and it was truly amazing. Not only were the amenities awesome with what came with the suite. Things like a private lounge, free cabana reservations, and even a beyond helpful butler. Stephany booked reservations, was incredibly friendly and knew us by name, and even made the moments a little extra special for what we were celebrating. Our room was also a very quiet area which was nice. Always had a clean room to come back to whenever we were out, and overall loved the staff here always making it an easy and great time!

We are currently staying at Live Aqua Cancun from June 12–17, and honestly, we don't want to leave. This is our second time visiting Live Aqua. The first time was nine years ago for our honeymoon, and we were excited to return. What surprised us most is that the resort is even better than we remembered. The service, food, rooms, and overall guest experience have all improved significantly, which is impressive for an already great resort. The customer service has been outstanding from everyone we have encountered. Every team member genuinely seems to care about making guests feel welcome and ensuring they have a memorable stay. A special mention goes to Varenna, which became our favorite restaurant. The food was consistently delicious, and the staff went above and beyond to accommodate requests and create a wonderful dining experience every time we visited. We were also very impressed with housekeeping. Our room was cleaned and refreshed multiple times throughout the day without us even requesting it. Coming back to a spotless room and a perfectly made bed was always a pleasant surprise. We would like to give a special thank you to the chefs who visited the pool area and took the time to personally ask guests for feedback. That level of attention is rare and truly appreciated. They listened to our comments, engaged with us, and even surprised us with our favorite wine from the resort—the house Chilean Chardonnay, Karkú. Those personal touches made our stay extra special. The resort also deserves credit for the effort they make to keep the beach clean despite the seaweed challenges that affect the region. It is clear that the staff works hard every day to maintain the beach and grounds. The entertainment team has been fantastic as well. There are fun activities around the pool during the day and enjoyable live music and entertainment at night near the bar, creating a lively yet relaxing atmosphere. The only constructive feedback we would offer is regarding the pool cabanas. While we understand the premium cabanas are available for an additional fee, it was a bit disappointing to see that there are significantly more paid cabanas than complimentary umbrellas and loungers. At $120 per day, the cabanas are not something every guest wants to purchase, and during busy periods it can become difficult to find a complimentary shaded spot by the pool. We believe adding more complimentary umbrellas or balancing the ratio between paid and complimentary seating would further enhance the guest experience. We enjoyed our stay so much that we have already booked another vacation for October at Fiesta Americana Coral Beach, a sister property, so we can bring our little ones and take advantage of the kids club. That said, Live Aqua will always have a special place in our hearts, and we absolutely plan to return. Thank you to the entire Live Aqua Cancun team for making this vacation unforgettable. We will gladly recommend this resort to our family and friends and look forward to coming back again. Thank you, Live Aqua Cancun—you exceeded our expectations.

You will not regret booking here! My husband and I had never been to an all inclusive resort in Cancun or elsewhere, and we were worried that we would regret spending the money or end up not liking the food, or we might feel bored, but our entire trip we have been so satisfied with the service, the quality/taste of the food, and the vibes. I did a lot of research and Live Aqua had the best overall reviews and although some people complained about one thing or another I think it's just not possible to please everybody. Come with a smile on your face ready to enjoy your vacation, and Live Aqua will receive you with hospitality and warmth. Our favorite foods were the ceviches from the Sea Corner, and the breakfast chilaquiles from El Siete, and also the skirt steak and octopus from El Siete. MB restaurant was a great experience as well with live piano music playing as we dined. The singers were talented and gave great shows as well. Everyone is so friendly and we thoroughly enjoyed all the activities they had, like archery with Ricky ricardo and Marco, making bracelets with Pablo, yoga with Daniel. Also want to thank the friendly staff who checked us in- Aidee, and our Aqua club concierge staff Alex and Isaias. We did enjoy the exclusivity of going to the Aqua Club 5th floor lounge as well. We will recommend this place to all our friends and family! Oh and if you are worried about the sargassum- yes there was sargassum on the beach but some areas were clear enough to swim in. Unless you're planning on spending all your time in the ocean I wouldn't worry about it too much.

Pablo and Alfredo were amazing!! Love the energy and knowledge!

Live Aqua was beyond our expectations. We reserved the Tierra Suite on the 8th floor and everything from our check in, to room, the view and service was amazing. We were assigned 2 butlers. Arturo during the day and Alan during the evening. They both would check in with us first thing at the beginning of their shift to take care of anything that we needed. They would make all of our dinner reservations, cabana reservations, spa reservations and special requests such as champagne in our room and for dinner. Thank you so much Arturo and Alan for making us feel so welcome. We would also like to thank Ricky who presented a very informative tequila tasting at the hotel. It was a lot fun to say the least. We are definitely coming back and would love to reconnect with Arturo and Alan again.

We enjoyed our visit to Live Aqua but it did not live up to the expectations that all the reviews gave us. Food was good, loved the ambiance of the restaurants, and loved the overall chill vibe. The place wasn't as well maintained as we expected (tiles missing from the pool, flickering lightbulbs, huge smudges on the window in our room, etc.) and we were really unimpressed with how much there was that cost extra (including most of the seating around the pool). The service was really good, but nothing above anywhere else we've been. The butler service was incredibly disappointing and probably definitely impacted our overall experience. We saw each butler only once our whole stay and the other couple we traveled with didn't even meet one of the 2. We asked for a few simple things, such as more soda and other room amenities, and never received them. We only asked a few questions and the answers were always no (can we get paper menus) or we had to ask again after half a day went by (does there happen to be superglue anywhere because my flipflop broke). Our room didn't come with many things that we've seen other people post, so plan cautiously (like flip flops and various bathroom items). Overall, we had an enjoyable time, but would not go back.

Service staff at Live Aqua was out of this world. We felt well taken care of and had all our questions answered. ViriDiana and Arturo were stellar in their communication and service as butlers. The resort was very clean and kept up. We gave 4 stars due to the food and entertainment being a little less than expected. Decent but not amazing.

After visiting 19 countries throughout my life, I can confidently say that Live Aqua Beach Resort Cancún is my favorite hotel of all time. My fiancée Yuli and I have now stayed here on at least four separate occasions, and I just booked our fifth stay yesterday because we simply cannot stay away. Every time we leave, we immediately begin looking forward to our next visit. What makes this resort so extraordinary is not only the beautiful property, exceptional food, luxurious accommodations, and outstanding location—it is the people. Over the years, many of the staff members have become friends. They consistently provide a level of warmth, professionalism, kindness, and genuine hospitality that is truly world-class. Special thanks to Blanca and Marco at the buffet, Ernesto from the Executive Chef's kitchen, Alan, Eric, and Octavio from the bell staff, Daniele with restaurant reservations, Luis and Dey at the front desk, Pedro at the spa, Ricky with entertainment, and especially Gustavo behind the bar, who always makes us feel welcome and appreciated. I would also like to recognize Carlos ("Charley") from Concierge and Jorge, who introduced me to the Fiesta Rewards program and helped me become an Elite Black Fiesta Rewards member. The benefits have been fantastic, and every interaction with Fiesta Rewards has been smooth, friendly, professional, and incredibly helpful. The service culture at Live Aqua is unlike anything I have experienced elsewhere. Even Operations Manager Eliud regularly greets guests personally and takes time to ensure everyone is having an exceptional experience. That level of leadership and guest care speaks volumes about the entire resort. The food certainly deserves special recognition. The breakfast buffet is easily one of the best I have experienced anywhere. The quality and variety are exceptional, from fresh juices and smoothies to made-to-order eggs and outstanding coffee. The restaurants throughout the property are excellent, but our favorite is Hidden Garden. The Asian-inspired menu featuring Thai, Korean, and Japanese influences consistently delivers an unforgettable dining experience. Another personal favorite is the incredible paella served near the pool several days each week. It has become one of the highlights of every visit! The location is also nearly perfect. Situated in the heart of Cancún's Hotel Zone, guests are close to excellent shopping, nightlife, and renowned restaurants while still enjoying the privacy and luxury of a premier beachfront resort. Most importantly, Live Aqua will forever hold a special place in our hearts because it is where Yuli and I became engaged just two weeks ago. We celebrated one of the most important moments of our lives in the lower-level bar of this beautiful resort, creating a memory we will cherish forever. In fact, our connection to Live Aqua has become so meaningful that we are planning to return next February for our wedding. There is simply no other place we would rather celebrate such an important milestone. We sincerely hope the management team can help us make that dream a reality. While Live Aqua is an adults-only resort, my fiancée's 14-year-old daughter, Fiby, is an essential part of our family and cannot miss her mother's wedding. We hope a special accommodation may be possible so that she can share in this once-in-a-lifetime occasion with us. To the entire Live Aqua family: thank you for creating experiences rather than simply providing accommodations. Thank you for making us feel welcomed, appreciated, and at home every time we visit. You have earned our loyalty, our admiration, and our highest recommendation. We cannot wait to return for stay number five—and hopefully celebrate our wedding with you next year. With gratitude, A devoted guest and future groom

Saulo was our server multiple times and was amazing ! Very polite and handsome! The entire experience was great would visit again!

We first visited Live Aqua a decade ago, so returning for a milestone anniversary trip came with high expectations. In most ways, the resort delivered. In one significant way, it didn't — but the staff made up for a lot. **The Good** The resort is immaculate. Pools, bars, restaurants — everything is maintained beautifully, and the staff across the board are warm, attentive, and genuinely seem to enjoy their jobs (with one exception in the club lounge). A few people deserve to be named specifically: butlers Eladio and Rodrigo were exceptional, and Omar and Guillermo in the Club Lounge made every visit a pleasure. There was one other worker there during our visit who had a real chip on his shoulder every time we were there, made us seem like we were such a nuisance (and we're tippers!) - so I won't name him. In the activities area, Ricky has the kind of infectious energy that makes you want to join every game on the schedule, and Jozelyn running our casino activity was completely hilarious. On the food side, Hidden Garden was the highlight of the trip — the wonton soup especially is not to be missed. MB was equally impressive, the kind of dinner that earns its reputation. Varenna and Azur were perfectly fine — solid, pretty, nothing that lingered. **The Not-So-Good** The suite hierarchy at Live Aqua runs from the top 1) Presidential Suite - 2) Fuego Suite - 3) Aqua Suite - 4) Tierra Suite according to the price points on their website. We'd booked a Tierra, and at check-in were offered the Fuego — two full tiers up — for $130/night more. That sounded like a deal, and we took it. Unfortunately, "Fuego" turned out to be very literal. The AC wouldn't drop below 75°F and felt even warmer than that. Fans were unavailable — all checked out, apparently AC issues were a recurring enough problem that the supply was exhausted. Despite the butler and maintenance both trying, it couldn't be fixed. The next day they moved us to the Aqua Suite (which we didn't know until our bags had been moved - we thought we were being moved to another Fuego Suite) — which was one tier above our original Tierra, but a step down from the Fuego we'd paid for. And not just a step down in suite category: we went from the top/9th floor to the 4th. To add a small but daily annoyance, the hotel's elevator layout means you have to know which elevator bank serves your floor — get on the wrong one and you simply can't get to your room. A minor thing in isolation, but when you're already frustrated about the room situation, navigating that multiple times a day wore thin. Rather than returning us to our original Tierra rate, they would only reduce the nightly premium to $100. We agreed, reluctantly. The Aqua Suite was comfortable enough, the balcony was lovely, and a fan helped considerably — but the fact that we were now paying a premium for a lower floor, lower tier room we hadn't chosen, made it hard to feel like we'd been made whole. It got worse at checkout. At 6:30 AM, trying to catch a flight, the negotiated rate reduction hadn't been entered into the system. No one had documented the promise. The desk resolved it and honored the agreement — to their credit — but working through a billing dispute while rushing out the door on the last morning of an anniversary trip is not the send-off you want. Write things down, Live Aqua. **Bottom Line** Live Aqua is a genuinely lovely resort with staff that can make or break a stay — and ours largely made it. The suite situation was a real frustration at a premium price point: we paid extra to move up two tiers, ended up one tier above our original room, and had to fight for the adjusted rate at 6:30 AM on departure day. Our honest advice — book the room you want, don't chase the upgrade, and if any promises are made about pricing, get them in writing at the desk before you walk away. We'd likely return, but we'd stay in our originally booked Tierra Suite without hesitation.

Amazing resort that everyone should experience! Food, pools, and service were exceptional. Service with a smile by Armando multiple days for breakfast in Siete made us feel so special. Marco remembered us daily, greeted with a smile, and made fantastic smoothies. Upon arrival, the neck massage by Leticia can not be compared. You must book with her in the spa!

We had a wonderful Honeymoon at Live Aqua!! It was peaceful, quiet, no wait times or large crowds so we could always get in at dinner or find prime seating at the pool bar, pool lounges or beach! Angelo from the beach made this trip AMAZING for us. He was very attentive and checked to make sure we didn’t need anything. From a piña colada and nachos in our private pool to a Caipirinha and lunch on the beach! He made a point to find us on our last day and say goodbye which really meant a lot!! The entertainment team especially Mariely were a blast!! The foam pool party was awesome and the dance off was great. The resort was easily accessible, easy walking everywhere, immaculate, and a very good time. The Mexican restaurant was not open when we were there and lunch buffet did close after 11:30, I believe it was due to volume. The food was OK. The buffet was incredible. We ate at the French restaurant and Italian restaurant mostly and both were good. I was little disappointed in the Mediterranean and the seafood. I also wanted more authentic dishes served, which they only really had options for at the buffet. The burgers were very good, the pizza was homemade, but the bar food at the main bar Compton Street was so-so. We stayed in the presidential suite with the swim out pool that went right to the ocean. Highly recommend those rooms! It was so private and I could wake up early swim in the pool with my coffee or swing on the chair. There was a lounge bed for Siesta‘s, and walking to the beach with all the huts to sit under was gorgeous. The beach the first day had a massive seaweed bloom and they did their best to keep on top of it. The rest of the days we swam and the seaweed wasn’t too bad. It could have just been the time of year too! There was a complementary bottle of wine so I would take a glass of wine and walk on the beach after dinner at night, it was beautiful! We stayed for six days and I could easily have stayed much longer!

Armando (Breakfast Buffet) and Marco (smoothie bar), Leticia (massage) were highlights of my trip. Caring people doing outstanding service making my trip memorable and making me feel very special.

This resort is absolutely beautiful. The grounds are well kept, the staff is amazing. My server,Armando at Siete, was amazing. So pleasant and attentive, He made me feel so welcome and at home. Edgar,the concierge was also amazing. He made sure that I knew all the details to my room, how to order room service, and how to contact him in case I had any issues. This is my second time to Live Aqua and I'm looking forward to many more visits in the future.

Just got back home from our 3rd stay at live aqua- cancun. It is our absolute favorite place to be! It is an amazing adults only relaxing vibe, most definitely not a party scene, but definitely somewhere you can relax and rest with a little entertainment activities throughout the day like bracelet making, bingo, water aerobics, painting, etc. The food is pretty good for an all inclusive, would definitely recommend the habenero soup at MB, hidden garden restaurant is another favorite, so flavorful. The thing that makes live aqua so special is the workers. They are so amazing and kind. They treat you like family, and are very attentive, accommodating and all the things. From the second you arrive you are greeted with excellent service up until the minute you leave. A few shoutouts are Abel - when you check in at the front. The bartenders are amazing!!!!! We love them just a few I can remember Jose, Manny, Sergio, Alejandro. They make the BEST drinks and can accommodate it to however you’d like it. My personal favorites were skinny margaritas and lemon drop martinis less sweet. They would rememeber exactly how I like it everytime I’d order one! Also, Marisol, one of the pool ladies that takes your drink or food order at your service as you relax at the pool is amazing. So sweet and tentative. Along with David, Johnathan & Usiel. The most amazing guys who are so easy to converse with. Freddy- used to be the live aqua lifeguard is now a bartender and is doing a great job so far! Was very happy to see him again! Ludin is an excellent waiter at Azur Santos greeted us daily at breakfast buffet as he refilled our drinks and made sure we had everything we needed. The omelette station is soooo goood!!! The Starbucks in the resort is so yummy. Mario was great at hidden garden. Caesar & Mario some of the head chefs is incredibly sweet and had his staff greet us and make sure we enjoyed our food! Ricky is an amazing entertainer for most of the daily activities. House keeping and the hostess are also so great and nice!!!! The list goes on and on! But we most definitely can’t wait for our 4th trip here soon! 💕

Live Aqua is always a fantastic vacation for my husband and me. The location is perfect since it is directly across the street from the beautiful La Isla shopping mall. Live Aqua is relaxing and the sweet staff keep us returning year after year. Our butlers were Arturo and Viridiana and they were both very attentive to our needs from check in to check out. They checked in with us daily asking if there was anything we needed. They helped with airport transportation, meal reservations, cabanas and other details that made our trip flawless. We had a very relaxing and enjoyable vacation and can’t wait to return to Live Aqua.

Amazing experience. Check Cesar was extremely Welcoming, warm and I’m happy to share this experience Here

Live Aqua is the best. Great service! Thank you to our server Monica, Hector Mendosa and our room steward Caesar! Paella is also delicious!

My family and I recently stayed at Live Aqua Cancun to celebrate our wedding anniversary and our daughter's college graduation. The resort is beautiful, but what we will remember most is the staff. The activities team was fantastic. Pablo was one of the first hosts we met, and he brought a ton of energy to every activity. He hosted our first pool bingo, which was a lot of fun, and later ran a Kahoot game where I played under the name "Ziggy Boi" and somehow finished in third place. He also hosted karaoke and kept everyone entertained while waiting for guests to sing. He even jumped in and sang himself. Maybe not American Idol material, but definitely entertaining! Ricky Ricardo was another favorite. Whether he was leading pool exercises, performing during Mexican bingo, or hosting the cultural dinner show, he always brought great energy. Christopher Robin taught us archery and hosted some of the pool activities. He made everything fun and easy to follow. Jocelyn, who is still in training, also did a great job. You could tell she was learning, but she was enthusiastic and worked hard. One of the highlights of our trip was meeting Executive Chef César Germain. He stopped by the pool to ask about our dining experiences and genuinely seemed interested in hearing honest feedback. As Asians, we mentioned that we thought some of the Asian dishes could be improved. He listened, asked questions, and appreciated our input. Later, he surprised both our room and the separate room where our daughters were staying with champagne and chocolate-covered strawberries. It was completely unexpected and a very thoughtful gesture. The champagne was excellent, too. We also enjoyed meeting members of his culinary team, including Chef Benjamin, Chef Nata, Chef Mario, and Maritza. There were many other employees who helped make our stay memorable. Rhobi at nB provided excellent service and made every dinner enjoyable. Axel made our omelets each morning and always greeted us with a smile. Fernando and Jose at Azur took great care of us at breakfast throughout our stay. Marco made the best smoothies we had all week and always seemed happy to be there. We also enjoyed activities with Alex during crafts and archery, and Daniel during yoga. Both were great. Before we arrived, the concierge team reached out after learning we were celebrating our anniversary and our daughter's graduation. When we got to our room, we found decorations and champagne waiting for us. It was a wonderful surprise and a great way to start the vacation. What stood out to us throughout the week was how many employees seemed to genuinely enjoy what they do. We never felt like just another room number. The staff made us feel welcome, and that is what made this trip so memorable. Thank you to everyone at Live Aqua who helped make our anniversary and family celebration so special. We had a wonderful time and would happily return.

Todo

Marco at the juice stand at breakfast is a shining example of the best possible customer service. He is the reason we always come back.

Our stay at Live Aqua was nothing short of perfect! My husband and I celebrated a belated honeymoon and early anniversary in the Honeymoon suite. The room was clean and spacious. The turn down service made every night feel relaxing! Our butlers, Ruddy and Sakny, were so helpful and easy to contact. They reserved our Cabana at the pool or beach depending on what we asked for and made dinner reservations daily. They even picked us up a chess set from Walmart after we mentioned wishing we could take the one from the Aqua Club with us to the pool! The pool staff were excellent. Andres was hilarious and recommended the best drinks for us to try. The pools were pristine! Gerardo at the breakfast buffet was so attentive. Everyone was so friendly, and the food was amazing anywhere you went. Our personal favorites were MB, but the breakfast buffet was something we looked forward to every morning! Marco, Pablo, and Ricky were the best entertainment staff! They kept the pool lively, and the tequila tasting was so thoughtfully done. We learned a lot! We had the most memorable time and can’t wait to come back!

Marco makes the BEST smoothies!!! He’s so nice and makes everyone’s day. Pablo also had the BEST energy during the activities and classes!!! Jocelyn, Alex, and Ricky were also awesome during other activities!! Everyone is so sweet!

Marco Jocelyn Pablo and Alex are all super kind and great. They need a raise! Promote them!

My skin can breathe after the facial

⭐⭐⭐⭐☆ My husband and I recently spent a week at Live Aqua Cancun and overall had a very enjoyable vacation. The resort is beautiful, the pools are gorgeous, the ocean views are stunning, and the atmosphere is relaxing and upscale. The true highlight of our stay was the staff. Monica, who provided pool service, was absolutely amazing. She was attentive, kind, energetic, and one of the hardest-working employees we encountered. She consistently made sure we had everything we needed and always did so with a smile. Marco at the smoothie bar deserves recognition as well. He makes fantastic fruit smoothies and has one of the best personalities at the resort. Seeing him each morning became part of our daily routine. Our favorite restaurant servers were Armando and Victor. We actually sought out their sections because they consistently provided such excellent service. Armando's kindness and genuine love for his job made every meal more enjoyable. Victor repeatedly went above and beyond to create special moments for my husband and me. It was always a pleasure being seated in his section. Other positives included good towel service, prompt room service, comfortable lounge chairs and beds by the pool, the hotel beds were comfortable as well. We booked a Garden View room and were pleasantly surprised to still have a nice view of the ocean. The room itself was comfortable and well maintained. The only room-related downside was the shower water pressure, which was very weak. Those with thick hair may find it frustrating trying to rinse shampoo and conditioner thoroughly. The resort grounds and service were definitely the strongest parts of our experience. There were a few areas that prevented this from being a five-star stay. The food offered tremendous variety, and there was certainly no shortage of options, but the overall quality and flavor often fell short of our expectations. We found ourselves wishing the food matched the level of the resort itself. The drinks were another disappointment. Most cocktails tasted very sweet, and many were served warmer than expected. Throughout the week, we never really found a favorite drink combination that made us want to order it again. We also experienced some stomach irritation during our stay. Both my husband and I developed gastritis-like symptoms, and because we did not leave the resort or eat elsewhere during our trip, we suspect something we consumed at the resort may have contributed. Fortunately, the symptoms were manageable and did not ruin our vacation. One additional annoyance was the sales presentation pressure. We came to relax and enjoy our vacation, and the persistent attempts to get us to attend presentations took away from the carefree atmosphere we were hoping for. Overall, we had a good trip and made some wonderful memories. The staff truly made this resort special, and several employees went above and beyond to create an exceptional guest experience. While we enjoyed our stay, we probably would not return—not because we had a bad experience, but because seven days felt a little too long in one location for us, and the food and beverage experience was not strong enough to make us choose this resort again. That said, if service, beautiful pools, and ocean views are your priorities, Live Aqua delivers those exceptionally well.

Las instalaciones, la variedad de comidas y bebidas, el cuidado por la alergias alimentarias y la excelente atención del personal, con mi señora queremos destacar a a Lulu (¿Ludin?) del restaurante Azur, simplemente una persona maravillosa y con una excelente atención

Hay un poco de dificultad para poder estar en la piscina ya que hay muchos lugares con pago extra o que quedan tomados desde muy temprano. Fuera de eso, el resto maravilloso

This was our 4th stay at Live Aqua. We have gradually upgraded our room category and views each visit. Each time leaves us wanting more. The food here is better than any I have had at other all inclusive resorts. No visit is complete without the habanero soup from MB or crème brûlée from room service. If you upgrade to Aqua club, espresso martinis made by Guillermo while watching the sunset is a must. Breakfast as Azur while hearing the ocean is the best way to start your day. Outside of the pools, food, the ocean, the daily activities and the tasty cocktails - what draws us back every time is the staff. They truly work so hard to insure your stay is all you hope for it to be. They even have a phone line “your wish is my wish”. On this particular stay, our butlers Maggie and Carlos were amazing. Maggie was so kind and made sure she turned my frown upside down (long story) . She truly cared about my feelings and went above and beyond to make our stay the best yet. From soa appointments to cabana recommendations, everything was handled w a quick request on Whats app. Carlos also made sure he greeted us before dinner each night and was our designated photographer. He also arranged room service to arrive at sunrise on our final day as we had an early flight. If you want to stay somewhere that feels like home, visit Live Aqua, upgrade to the butler service and you will become an Aqua Lover too .

Lo relajante que es, la tranquilidad es impecable, el personal super amable y lindos

En cuestion del hotel ha sido encantador.

The best way to start the day, with a great smile and healthy milk shake