Hotel Hacienda de Vallarta Centro

La cercanía del zocalo y las instalaciones

La recepcionista.

Todo, las imágenes no concuerdan con lo que es en realidad. Pedimos un reembolso ya que no nos quedamos ahí.

Camas, almohadas comodas, el personal muy amable.

Cuando llegamos estaba sucio y las toallas rotas.

Esta a 3 cuadras de la playa

Que no tiene estacionamiento propio

Exelent location

Everything good, except there's no visitors allowed in the rooms, that was not mentioned in ad.

NO VISITS ALLOWED, NOT MENTIONED ON WEBSITE.

La ubicación y precio .

No tiene elevador nos toco un quinto piso fue malo para mi columna , la alberca muy pequeña y había mucha gente y nos toco ventilador y hacia mucho calor no fue suficiente.

It’s terrible, they should have all the prices on the reservation, because they have extra prices when you arrive.

Outside the window is a electric center, its too dangerous. The bathroom it’s terrible. The windows are to the bedroom, terrible. The clean isn’t good, and ia too expensive for the quality they offer.

Esta bien ubicado, sin embargo, me tocó con vista a calle y fue dificil poder dormir por el ruido. La sra de la familia de la habitación de enfrente gritaba todo el tiempo, desde temprano a tarde, reporté a recepción pero poco pudieron hacer. Fuera de eso es funcional para quedarse unos días y solo llegar a dormi. La alberca no estaba limpia, estaba en exceso clorada.

La alberca muy clorada, los acabados por dentro estaban descuidados. y mucho ruido en los alrededores pero fue por las fiestas

Good location

The bedrooms smells so bad all the time

Location

Kitchen

El echo de tener alberca y además siempre limpia fue algo que me encato

Podría ser el echo de que ql agua caliente no estaba realmente caliente pero con el calor no fue muy necesario

De ninguna manera podría gustarme algo, los cuartos sucios, mucho polvo en el piso,

Instalaciones sucias, personal muy poco amable, pedimos que nos hicieran el aseo porque en los baños solo teníamos mitades de papel, no hay señal de teléfono y el internet del hotel no tiene cobertura, está muy cerca de las calles principales y siempre hay ruido de antros al rededor, sería bueno actualizar las fotos no coinciden en su totalidad, no hay estacionamiento.

It’s location in the Romantic Zone

My room was tiny

Las habitaciones no son como bienen en la publicación y en la albercay en la habitación el minisplit no biene incluido en la tarifa te lo cobran aparte... Además si deseas servicio de tv te cobran un deposito de$100.00

Las habitaciones no son como bienen en la publicación y en la alberca no cuentan con camastros y en la habitación hay ventilador de techo el minisplit no biene incluido en la tarifa te lo cobran aparte$150.00 el dia... Además si deseas servicio de tv te cobran un deposito de$100.00 por el control remoto

La ubicación cercana en la playa.

La dificultad e intrasingencia del Hotel y Booking para cancelar.

La habitación estaba muy cómoda y acogedora.

No tiene estacionamiento

I liked the location

The room wasn't like the pictures. I had beddbugs on ny bed. I couldn't sleep. I wanted my money back. The staff quickly moved us to another location.

La amabilidad de la gente,sus playas ,su gastronomía y él personal del hotel

No tengo ningún comentario al respecto,todo muy bien

La ubicacion, el precio y el personal

Es un lugar solo para llegar a dormir, si esperas pasar aqui mas tiempo la alberca, instalaciones y la ahbitación es pequeña... no es malo solo para que contemplen el tipo de viaje que estan haciendo

The staff are really nice

this hotel needs to be renovated

La verdd no lo recomiendo. No habia señal de celular, no había internet, no hubo agua. Mi hija se quedo con el shampoo en la cabeza y tuvimos que pedir una cubeta. Para poder bañarnos teniamos que estar al pendiente de que saliera agua para llenar la cubeta. Lo reportamos y no hicieron nada. Fatal. Nunca jamás volveremos a ir.

La ubicación cercas de la playa, como a 4 cuadras, dentro del centro histórico.

La relación calidad precio, pero para estar ubicado en el centro, pensé que sería más barato.

Locationmothimh

Nothing

The place is great for a value property, if you are going to party this is the perfect location, near restaurants and bars and stores. Tacos a night within walking distance. You will feel safe and comfortable with everything aorund.

rooms are limited, they have not personality, basic accommodations, safe box did not work, shower and toilet area are very small, noisy noisy noisy, you are in the middle of the main road with plenty of traffic

Ubicación

Instalaciones viejas pero normal por la zona antigua

La ubicacion buena

La habitacion muy sencilla

Que pudimos preparar alimentos ahi.

Que no tuviera elevador o gente que te ayudará con las maletas. Era muy pesado subir 4 pisos por las escaleras. Aparte de que había escalones que no estaban bien. Si se vuelve un poco peligroso.

It's a great little place. I just wish there had been another blanket in the room.

Localização impecável! Quartos limpos. Problema são as escadas. Ok, fui avisado, porém se tivesse elevadores com certeza seria melhor. Entretanto, me hospedaria lá novamente tranquilo!

Escadas até o quinto andar. Não fui enganado, eu fui avisado. Não estou culpado o hotel, porém seria uma melhoria no conforto.

Beautiful hotel, well maintained. Great service.

Noise from the street :) My room could have one more night table and at least 1 chair.

i have stayed at this location for a number of times now. the staff is friendly, always willing to answer any questions. i had requested getting the same room from last year, and asked for a refrigerator, and got both, which was excellent. wish the pool got more sun, but its a refreshing spot to cool down after being out in the hot sun.

Location for the most

Rooms not very sound proof. Quite noisy

The place is colorful and clean. The reception desk is right by the entrance and it has a nice lobby to wait and get attended. They were friendly.

What I saw when I got there to the location was not how they described it on line. I was on a business trip and needed something peaceful and quiet. The room was too small. The location is right by the busiest street, so its very noisy. You can hear buses, honking, motorcycles, Trucks so on. They put me on the Fifth floor Boy that was a lot of stairs to get to my room. and its facing the sun which made the room a bit hot. I requested another room with A/C but the room was next to a Generator and I could hear the buzzing and noise every time it kicked in. I wouldn’t be able to sleep. Hotel Hacienda should update their pictures since the rooms they showed me don’t look like the pictures on line. Plus I found out they do not allow visitors, which was not a good agenda since I have to do consultations. Within 10 min I gave them a cancellation request. I had to find other accomodations. The receptionist kept saying contact booking and go through them. I sent an email in english and spanish to the hotel but They avoided my request and ignored my online messges. I did contact Booking and was able to talk with customer service and they tried contacting the Hotel and they also got no response. So disappointing they kept all my money and I didn’t even stay there.

Nothing room was small no dresser tiny bathroom

Hotel in general

Mucho ruido. Toda la noche pasaron camiones no pudimos dormir. El hotel es muy viejo

No son las fotos que anuncian

No me gustó nada

The staff were really nice and the beds were comfy. They will safely store valuables for you at reception which is helpful. The pool was also great and it's very central!

It's very noisy but you expect that for the location. The toilet didn't work when I arrived but they fixed it quickly so not reallly an issue. Just generally a little dingy. Light coming into the room when you try to sleep.

Charmingly “old Mexico” in style, rather a rarity in PV these days. Friendly & helpful staff. Small but adequate & clean pool. A couple of bare-bones but pleasant lounging areas in which to have breakfast or a coffee. Room simple but v clean. Pleasantly surprised to find a small refrigerator. Bed comfortable, towels good. Housekeeping good. Water coolers on each floor. Good location on eastern edge of Zona Romantica.

Internet service spotty w/ frequent freezes, requiring one to switch between its 3 wifi sources. No in-room safe, valuables had to be left @ front desk.

Location. Pool. Ambience. Bed.

Lack of bedside light and table, comfortable chairs.

Nada.

Habitacion 509 - 5to piso x escalera. (esto te lo avisan cuando YA RESERVASTE). Se escuchaba TODO lo que pasaba en las 2 habitaciones contiguas. El lavabo estaba adentro de la habitacion, y se veía de frente desde la cama. El inodoro estaba tan mal ubicado dentro del baño, que era imposible sentarse en el y cerrar la puerta del baño. Me ofrecieron cambio de habitacion al 3er piso. Eran IGUALES a las del 5to piso, pero SIN balcón. La persona que está a cargo se comunica por WA pero no está en el Hotel, y no hay un WA de la recepción, ni un teléfono en la habitación. Me hicieron "el favor" de subir y bajar mi equipaje por la escalera. Ho habia mesas de luz ni sillas. No volvería nunca.

Staff, location

The barking dogs in the area was out if this world out of control.

Emplacement de choix

Les murs en cartons. Chambre défraichis et très petite. Pas du tout comme sur les photos

It was clean, good location, nice staff

It was very loud, the photos felt misleading, our room was far smaller than expected

I did not stay at this property because there was nothing about this place that I could like. It’s terrible, the photos are misleading the rooms look nothing like what the advertise. Dont waste your money or time.

The hotel is nothing like what is advertised. The photos are completely misleading. They lure you down there with the idea that your stay will be great because the rooms are priced low and have great value. But what they do not tell you is it’s completely unsafe at this property. It’s hideous there, the rooms are way smaller than what’s pictured, there are huge gaps around windows and doors which makes you feel like there is no way to ensure security of my personal property or just feel safe myself. The have a huge printed document nailed to a wall in the lobby that says in Spanish the the hotel is not responsible for anything that goes missing or is lost from your room. Then there’s the issue with the stairs. It does clearly say they have no elevator however it doesn’t mention that the stairs you will climb are not ordinary stairs, they are a mix of uneven stones, concrete, pavers etc that are difficult to manage on your own let alone with luggage. I refused to stay at this place because I did not feel safe, I could not manage their terrible stairs and the rooms were not what was advertised. I instead had to rebook and stay somewhere. I requested an immediate cancellation and refund of which the hotel took 48 hours to respond to and then refused. I have contacted booking to assist with this matter and they have been told by this hotel many excuses such as “the manager is out” “only managers can process refunds “ “ the manager is still unavailable “ and when they email directly to the property there’s no response. When they email the managers direct account they ignore the email. I’m being told to call the property, provide photos of the actual property as proof that they lied, or accept a %15 travel credit. None of which is acceptable. Do not be fooled by this property. Be smart and book at a reputable place that at least will not use dishonest and deceptive practices.

I loved that the staff was so helpful even when they did not always speak English. I loved how effient the cleaning staff was and how for an old hotel, how clean it was. I was blessed with a 'standard single' with a quiet air condining and fridge.which I heard for many singles did not have.I liked the added decor. I loved that bottled water both cold and hot was provided within hotel. Loved the location.

It did not have an elevator. Repairs/renovations in the room very funky. Bathroom was a squeeze. Sink in the bedroom...and needed better lighting. The pool was too cold.

Un lugar tranquilo y cercas de todo.

Did not include breakfast, but it’s okay for the price. The best thing was the staff, all very friendly and answered all my questions.

Toilet area was very small, my knees touched the wall. No bath rug and no hand towel.

Good

Yese

Nada. Un hotel sin un servicio adecuado.

La relación calidad-precio. Instalaciones no cómodas.

Checking out 4 days Early

Excellent service and value was great. The room was very large and clean.

Very noisy a night, bring earplugs. Pool was very cold.

staff speaks English

a glass of juice, I've left in my room, disappeared.

Location in the middle of the gay neighborhood. If your are a heavy sleeper that doesn't mind the noise, this is a good option.

No elevators. Windows are not good at keeping sound out. You can hear the music from the bars all night. Room only had one electric outlet. Had to choose between charging my phone or plugging the TV.

Great location, the cleaning ladies were amazing

The thin walls

Location!

No elevator! Small rooms uncomfortable and small beds. The stairs were the worse specially if on the 4th floor

Very clean and well kept in general, Ana was very nice and attentive everyday with her service.

People in the pool are very loud, not a good system with the outside noises, the bathroom is very old and need an upgrade, the fridge and the tv can’t be plug it together (that was very weird)…way too expensive for the very old room.

lo unico q tiene bien es la locacion , una vista hermosa pero no me volveria a quedar ai , estuve en el 5 piso y no hay elevador , pero todo sercas

que no tiene elevador

Charming old traditional hotel in the middle of insanity

Loved the order character and romantic zone location. And the birds about the place.

Certainly noisy traffic. Need earplugs.

No lo probe

La limpieza

Location is near to everything

In the middle if non stop noise coming from outside and door facing the street had a gap one inch off the ground and the restroom had to window just a piece of wood where all the noise can be heard from the street and it was horrible not to sleep

Il luogo è vicino al mare nella posizione migliore per la vita notturna LGBT, la receptionist veramente disponibile a venire incontro alle nostre richieste e necessità.

Su ubicación es genial puedes ir caminando a muchos lugares o tomar transporte a solo una calle pasan varias rutas su personal es de super amable te orientan súper bien es un lugar fantástico para llegar

Place was spotless location.... Exelent. Near Downtown and Near Zona romantica..

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Very centric / access to everything!

Friendly staff- short distance to the beach playa los muertos and centro just comfortable. Everything within close proximity parada de camiones. Not a 10 because no elevator carrying suitcases up and down was very difficult for us.

It was pretty and was in a great location at a great price

La ubicacion Buena señal internet

No había agua caliente, se usó solo agua fría en los 2 días de estancia . Los canales de cable muy pocos nacionales, buscaba estar al día con noticias. En general la habitación muy austera. Muebles viejos, poca decoración antigua. No había silla, mesa para comer, solo una corriente eléctrica, se tenía que desconectar la televisión para poder utilizar plancha, carga de celular etc Habitación muy reducida