The Runnymede on Thames Hotel and Spa

Was a lovely place

Easy check in, no problems, from 2pm which is very reasonable. I asked if late check out would be available, but was informed I would need to ask in the morning, that is a bit of an inconvenience if you are planning a long lay in. It would be helpful to know the day before. The lock on my door was not working, a member of staff had this fixed straight away. Room modern in decoration Good selection of different lighting in room and bathroom. Air conditioning which can be adjusted. Blackout curtains, fridge. Bed and pillows very comfortable. Good quality of towels, and robes in room,very thick. Monsoon and standard shower in one. Overall a very nice room, VERY clean Spa, also very clean. Key code lockers. Small Sauna and plunge pool within changing room. Main swimming pool and jacuzzi. Infared room and steam room. A fair amount of loungers and chairs around the pool, it was fairly busy on my visit at 4pm on a Saturday, but I managed to find a lounger Overall a really good first experience of this hotel. Would be even better if they offered room service, and if you were able to pay to use the spa facilities after check out

NA

First of all 10/10 I’ll definitely be back again. The food was really good , the hotel was nice and clean and the rooms were lovely . However they are currently under renovation so most if not all activities were closed and only one restaurant was open causing the dining options to be limited by default . However I would like to return when renovations are completed to get the full experience of a stay there. Staff were lovely and very attentive and professional.

Great hotel with lovely staff, there were renovations while we were there but all was very considerate and staff on reception and in restaurant were very helpful

Work was being carried out to the property but done discreetly , so all good definitely recommend service excellent staff very professional, place hotel all ways immaculate thank you for a great stay

Lovely hotel just being converted as mow owned by Warners. Will be excellent later this year when construction is complete.

Beautiful location, staff made us feel so special for my husbands 40th birthday. Great food and facilities. Thank you

Lots of construction work - I would wait until it is finished before visiting

Nice break from city life. Was very busy and under construction on our visit.

Very enjoyable stay. Spa decent. All staff very nice. Very diverse workforce which was really good to see. Outside pool lovely. I only say average on property conditions as some of it looked a bit dated and the ceiling in our room was a bit rough. Overall good value for money and we will definitely return.

Even though they was renovating the hotel there was no interruption for us staying there. Hotel was cleanest I’ve stayed at staff was great and helpful any time we needed them room was great nice and roomy and well done in the renovation and was a very nice room. Would definitely stay there again without a doubt

Big rooms!!

Great

This stay was wonderful! The service from arrival was amazing and the restaurant was excellent. The parking was super easy and the hotel will be even better once the building work is completed. Even though there was building work, this in no way impacted our stay

Located by the river...whow!

We had a lovely time at Runnymede spa hotel for one night. Will plan a weekend spa break in future to enjoy all the facilities at this hotel.

Stayed for 5 nights for rest and relaxation after spending a week in Central London. This hotel is exactly what I wanted and exceeded my expectations. The restaurants, lounge, breakfast service were fantastic. The spa and facilities were top notch.

Great hotel even while going through massive building works (only reason I gave 4 stars for condition!). Massive room with everything you could need. Staff were all great and the evening meal/buffet was great!

We were aware that building work was going on during our stay but had not realised how extensive this was. Thankfully we were only staying one night so this didn’t impact us too much. We were upgraded to a lovely newly decorated suite which was very nice with balcony on second floor. We were very happy to find the room had a bath ! Only issues were that there did not appear to be any room service available (I would have liked to have ordered food) and no telephone. Not sure if this is a temporary situation or not. Lots of tradesmen and rooms being renovated further down the corridor but this didn’t effect our stay. Will be lovely when finished.

Standard room is far too small

I was given a room near the renovation that is ongoing, which was a bit annoying given the noise. Other than that, the rooms were very nice and large with ample space.

Great property and will definitely consider Staying again

Amazing

Despite a lot of building work, as it is transitioning and expanding, staff kept us up to date with all that was happening. Disturbance was minimal. We enjoyed tennis courts, outside pool area, spa and the lounge experience. The restirant is best not commented on as is changing in a week to full table service and this was a buffet sercvice. Note that the hotel is under Heathrow flight path on some days and some might find that disturbing but we did not. Thank you for looking after us.

Cigarette buts around the grounds

I was fully aware of the renovations ongoing, however overlooking the 'building site' from the upgraded room we were given wasn't really necessary. It was a dumping ground rather than a building site, which would have been much better handled by regularly emptied skips

Comfortable bed, spacious bathroom. Large clean rooms. Great staff, breakfast buffet was really nice. AC was nice but a little loud. Bar and lounge was chic. Grounds so beautiful on the river and nearby the airport. 1hr15mins from London using the train (£17 round trip). 7 minutes from Egham train station using an Uber(£7) I would make this my hotel for my next stay and commute on days that I have to be in London. Spa also available and pool on the weekends.

Fantastic hotel with great facilities, wouldn’t hesitate to go back!

Just love this hotel. Yes there was building work going on but it was managed well. Great food, good service and lovely new room. Enjoy the view of the river and walks either side. Excellent location for Heathrow too

Wonderful stay as always. Austin in reception is especially lovely. Can’t wait to return

Excellent staff and wonderful breakfast

Hotel in brilliant location , excellent room and helpful staff

Our room was a bit small and only a double rather than king bed but it well appointed and they made good use of the space. It had been freshly refurbished including a new balcony was perfect for relaxing with views of the river. The staff were super friendly and helpful. We were lucky with the weather so enjoyed the outdoor pool.

Great hotel and facilities however undergoing extensive extensions and modifications do some inconvenience. Amazing buffet.

Lovely relaxing stay great location brilliant facilities and staff very friendly and helpful would and will stay again , especially when the renovations have finished . The current work did not effect our break in anyway just don’t look as nice in some area as im sure it would of normally

pool facilities were lovely. hotel currently being renovated but looks like it will be great afterwards. nice rooms!

2nd time staying here, paid for a riverview room but barely saw any river, just the lock. Bit of a rip off. Breakfast was amazing as was the hotel itself. Really nice and relaxing. Lots of staff but not very attentive around the bar area.

No idea how this place gets away with the description of "upmarket" or "luxury". My room was in the 1990's external prison block outside of the main hotel that's just been refurbished. The bed was made from 2 beds pushed together, so you fall into the gap between then. The wardrobe doors had come off the runners and wouldn't open or close properly, the bathroom was small, tatty and had a shower over a tiny bathtub. The ventilation in the bathroom didn't work and the air conditioning in the room just seems to blow lukewarm air into the room at different speeds, loudly. The breakfast is the same as you'd find in a Premier Inn, but for some reason they charge for some coffees and teas. Couldn't use the spa because you aren't allowed to after the check out time of 11am. The price tag for this place is an absolute scandal, I'd never stay here again.

Fabulous for a special occasion or treat!!

Excellent swift check-in. They had arranged a surprise complimentary room upgrade as it was my husband’s birthday and the room was just lovely. Happy birthday card & fresh cookie for him in our room. Delicious breakfasts. Staff were excellent - polite, efficient, went above and beyond. Had such a wonderful stay. The setting on the river and the outdoor pool were the icing on the (birthday) cake!

Lovely stay. Would highly recommend!

We had a lovely stay here. Lovely roast on a Sunday and fantastic staff. Would highly recommend. The river out vac is beautiful

Very good

The building is being renovated. Scaffolding and machinery. The first room shown - the superior room - looked out onto a grey wall, therefore dark. Requested another room - a standard so smaller - but balcony looking over the river. The receptionist was very understanding and polite. Breakfast amazing.

Caveat this review with the fact that the hotel is currently undergoing substantial renovations. Arrived to find extremely busy reception and lounge area - I asked if they had an event which they said they didn't. There was no where to sit whilst awaiting check in to open in an hours time. Room looked a little worn with aging decoration (see photos). Powerful shower. Good air conditioning in the hot weather but a little noisy. Lovely position on the river - it's beautiful to sit outside in the sun and watch the boats sail past and use the nearby lock. Good quality and volume of breakfast. Outdoor pool also lovely.

Lovely staff. Superb selection of food

Warning - undergoing renovations at the moment Reception staff very helpful Had to change room as superior room booked looked out onto grey concrete wall and room too dark. Second room standard but had balcony overlooking the river. Superb. Breakfast excellent.

Rooms very clean and spacious. Lots of building work and noise from nearby motorway. Lovely pool outside and inside. Beautiful out the back by the river and a lovely walk to see the posh houses.

Generally good. But had a couple of issues with the kettle not working (rectified next morning) and shower running scalding hot all of the time. On both occasions staff were very accommodating and brought up drink from barista and maintenance man showed up within 2 mins of complaint made to fix problem.

Lovely hotel but be aware there’s lots of building work going on

Great hotel, stayed on 19 July and was the hottest day of the year. The outdoor pool was great and felt like we were in another country. Room was good, hotel clean. Parking was a bit of a squeeze and the renovations around hotel did dampen things but we knew about this prior to staying - I would def stay here again

Ooo

Hotel renovations going on but did not disturb us. A slight issue getting tea and coffee at breakfast but overall a good stay. Good location by the river Thames for walking and good use of free shuttle into Windsor

Staff were very helpful and exceptionally friendly. There were renovations taking place on the site but this did not detract from the inviting atmosphere in the public areas and the comfortable bedrooms. The food was exceptionally delicious- buffet style - giving a wide choice of delicious dishes.

Excellent one night stay before flying out from Gatwick. Room clean and well appointed and we had a view of the river. Obviously some renovations are ongoing but it was still a pleasant stay. Excellent staff..buffet evening meal was excellent as was the breakfast. I've stayed here on business previously although recently stay was for pleasure. It's a very good hotel

Excellent value, comfortable room and bed. Breakfast was lovely and we will be back.

This is lovely hotel in a beautiful location. However it is currently being renovated so please be aware of that. The location on the river is excellent and you can walk a long way on the footpath - very scenic. The hotel has a lovely bar area but unfortunately the restaurant is buffet style which does not appeal to me. The bar however does have a small food menu. The hotel has great leisure facilities I would definitely stay there again and am hoping once it is a Warner hotel it still remains as good

Wonderful stay at the Runnymede on the Thames. Check in was smooth and easy, with clear instructions on how to find our room. The lounge area as you entered had a sophistication about it and it felt like everyone staying there were here to enjoy themselves and this created a bustling laughter filled atmosphere. The bedroom was large and nicely decorated. Everything was spotless and the coffee maker made a decent change to the instant sachets. Bed was large and very comfortable and crisp white linen always looks good. The reservations team had made the effort to wish us a happy anniversary and that was a lovely touch. The garden area by the river is stunning, the surroundings are beautiful and I wished we could have gone for a riverside walk, if only we had more time. Deciding to have drinks in the lounge, the staff were extremely welcoming and very attentive. It felt like nothing would be too much trouble. Food in the bar was delicious, as were the drinks, although was surprised to find that they don’t do cocktails. After reading reviews already, I thought there was a free shuttle into Windsor, but when we asked we were told the best way to get there, would be by taxi, so I’m still unsure. Unfortunately we didn’t get to sample food in the restaurant, but we had such a great stay that we will be back in the not too distant future. Would highly recommend and thanks to the staff for such a fantastic stay.

Had a lovely mini break here to celebrate our anniversary, can’t complain about anything as we enjoyed it. The food was very good, the spa was lovely and especially our treatments. Room was good and clean. Good shuttle bus service into Windsor. Handy for travelling into London, it only took 41 minutes on the train from Egham Station- which is about a 20-25 minute walk from the hotel.

Bartenders were a bit slow

We stayed during the renovations, which didn't impact our stay at all, it was more just cosmetic which didn't affect us. The outdoor pool was lovely as was the indoor spa area. Our room was really nice, and we had a great dinner. The only reason why I wouldnt give this 5* is there was a lot of 'rules' about when you could use the facilities which kind of limited our stay and forced us to have a schedule rather than be a bit more chilled. For example everything HAS to be booked, and you can only use the facilities after you check in on your first day only. Which means you have from 2pm -8pm to experience the outdoor pool, spa etc...so if you have a boat trip booked on your first day or dinner booked for 6.30 you really limit your time to be able to experience the facilities, which is ultimately why you visit this hotel

Currently construcion is going on and had some noisy. Also, if you meet with wrong receptionist, you will have the room, looking at a bunch of waste material from construction site. The breakfast was excellent and it does have very good spa area

Superb stay in this great spa hotel. Second visit in 2 months. Just what we needed with a wonderful relaxing visit.

Hotel under going renovation so some minor building noise, fabulous area and lovely outlook on the Thames , rooms clean , great facilties, excellent breakfast with good quality ingredients. Had a lovely 2 days , no complaints at all

Great spa and pool facilities with a clean room. I opted for dinner which includes a buffet. I felt the options could of been better as there was only one chicken dish and barely any hot vegetarian mains. The desserts were very good though.

To noisey in seating area by reception

Loved it! Great roast beef dinner as well. So close to Windsor Palace and the airport. Will stay here again!

Hotel was great however I’m not a fan of only being able to use the spa until you check out (11am)

Stayed briefly as was going to Wembley and ticked all the boxes we needed for our stay

Have stayed there many times. It is convenient. Can not believe that the latte coffee is now chargeable and not included in the price of the breakfast. Also we did not no this until we were asked to sign for it about 10 minutes after being served it!

Will be excellent when they finish the renovations.

Very poor customer service in the restaurant. I was pointed at by a waitress when I asked for some help and she walked off. The checkin was a very embarrassing situation as my travelling guests arrived before me and weren’t allowed to checkin until they had paid for the rooms even though it was on a group booking in my name. I then had to spend 20 minutes to get the hotel to refund their cards and use the card that was used for the initial booking. On our second day, it took another 20 mins to locate the rooms we had booked. Checkin staff were rude and dismissive as if it was my fault. I won’t be returning.

We enjoyed our stay - great rooms

The surrounding areas of the hotel is clean, well maintained. Walking along the canal watching the beautiful houses and yacht. Hotel had a Breakfast, Afternoon Tea, Evening Meal lots of exciting choices. All staff very friendly and helpful. The chefs are also helpful about where and how to get to there.

Great Spa excellent for a short relaxing break worth the stay only for it . Restaurant service was great , nice clean room the only negative was the mattress not up to the level of confort expected

Health and safety is spurious with all the building work. Don’t stay there with sensitive lungs due to dust and paint everywhere. Malfunctioning ac in multiple rooms. Food lovely. Bar / restaurant staff generally lovely - especially Miles. Reception staff - unwelcoming

The hotel is amazing and with glorious weather it’s so nice to sit outside by the river and watch the world go by. The staff each and everyone of them were just fantastic, and nothing was a problem or an issue. Clean and very comfortable. Would highly recommend and would most definitely return. My only issue is if you are staying when Ascot is on and only a couple of you then it works out very expensive if you want a taxi to and from the races. But overall a lovely hotel to chill and unwind. Food also exceptional

When construction finished should be nice

This hotel will be excellent once refurbished- there is considerable building work at the moment. Refurbished rooms are good as are the views of the river, food, bar and facilities

Lovely setting amazing staff … a shame there is building work but this is suppose to be finished soon. We will definitely be returning.

Lovely hotel on the River Thames - newly renovated rooms over looking the river - some have balconies or Juliet balcony. Rooms are not large but adequate for a few nights. Lounge and outside terrace also very nice

Sadly the building work going on meant we couldn't enjoy the balcony on our river view room, the noise and view meant it wasn't pleasant, I hand tread the very note about building work hidden on the page. Sadly the air con didn't work in our room, and the lady on reception was quite room, luckily the duty managed obtained us a fan and offered us a discount, not ideal but better than nothing. The room was nicely decorated and the bed comfy.

Clean and comfortable and a large room. Was disappointed in restaurant offering (buffet only) and no room service options. TV in the room regularly froze.

The hotel is being refurbished but this was well managed and communicated, had no issues with noise etc but the change to a Warner hotel is evident in standards of service. I had to complain at breakfast because after arriving to find no clean tables, I was treated very rudely by a staff member who shouted across the room at me, bringing attention to the fact I was travelling alone and was very grumpy at being asked to clear a table by the window for me (since the hotel’s USP is the amazing view of the river, it shouldn’t come as a surprise that guests want that view!) Two other couples arrived and had the same battle. It took three asks to get tea + cup + milk so I was very disappointed - the manager I spoke to did apologise and spoke to the staff member but a refund of breakfast would have been appreciated as the service was very disappointing. Spa was lovely and the members of staff in the lounge area were brilliant and even though they were training new people it was evident that they were being taught a high level of customer service. Reception was hit and miss - there was an issue where the hotels.com discount wasn’t communicated to the hotel but they handled this by refunding me the difference when I checked out. The lady I dealt with was not friendly or well trained to deal with issues and other staff members had to step in to help. Overall disappointing for somewhere with a reputation for high standards, the hotel itself is lovely and clean but the service lacking.

The hotel is currently undergoing refurbishment but this wasn’t really an issue as the works are confine to areas where guests are not allowed into. In addition the hotel kept us updated prior to our arrival.

Beautiful spot and lovely service. There construction but the overall experience was amazing. Food is great and the spa services were a bargain.

This was our second stay here in a the space of a few months. The upgraded rooms are really nice. This stay was by far much better than last time. The breakfast was fantastic and the spa was really nice.

loved it here, will return again

Had a great stay with my sister. We used the spa facilities, had a snack and a drink at the bar. Was a lovely experience. I would definitely stay again Great location!

I was given an unexpected upgrade to a fantastic room. Food was tasty and staff, friendly and helpful

Construction all around right now. Otherwise really nice place to say

This place isn’t in central London but the surrounding area is beautiful. It’s right along the water and is great to go for a stroll and see the beautiful riverside properties. Also super close to Windsor. It’s only a $14 pound ride there with an Uber. I’d for sure stay here again. It’s also close to Heathrow which is nice if you have a a flight the next day! I’ll stay here again

Very comfortable and spotless room. Friendly helpful staff and nice location right by the river.

Beautiful hotel and a lovely stay despite ongoing construction works. We stayed on a Friday night and were mostly unaffected - some areas of the hotel were clearly ready to be updated but the facilities we used were brilliant. Our room was a river view and the balcony was not yet ready to be used. The room itself was a standard size but the cleanliness is what made it a great stay. We really appreciated the robes and slippers for using the onsite pool and spa. We absolutely loved the outdoor pool, it’s a shame we couldn’t use it past checkout time on our departure day as it had closed when we checked in on the Fri early evening. The breakfast is a higher price but we felt it was good value for money with what was available. We hope to visit again and make the most of the grounds and local area. Breakfast staff were the friendliest staff members we met during our stay.

Great stay nice location, good breakfast and lovely comfy bed all at decent price. I will visit again and recommend

The staff at the Runnymede are amazing ! Every single one of them were so polite and helpful

Yet another good stay - building works to improve the hotel we’re not too intrusive overall. Breakfast area has been redone and is pleasant with a good breakfast Will stay again

I would rather comment about the lounge staff … they are not observant … I say trying to attract attention for over 5 minutes… need a fresh drink and food … so I pay an over priced solution for a sub standard service … it’s indicative as to why the world thinks we are rubbish