Couples Sans Souci

Breakfast was great and the location was pretty close to everything, very central.

Only downsize prepare yourselves to climb a lot of stairs there is no elevators; otherwise, there is a shuttle that can take you around the property.

They had a variety for all meals and the menu was excellent. I spent a lovely romantic 3 days with my partner. Our room was perfect with a gorgeous view of the beach. I was so peaceful at night. We loved it.

I don't have no negative thoughts about this resort.

Las actividades nocturnas se acababan muy temprano

The building we were in was right at the entertainment. We go to bed early and had difficulty sleeping. Had they asked we could have been put into a building further away from the entertainment. Overall the property was very nice and clean, lots of nooks to hang in. The beach was small and not what we are used to. The staff were all amazing.

The beach was small. If you’re in the ’A’ building be ready for lots of nightly noise.

Everything was exceptional 👌 The staff so friendly and helpful.

Tamoy that served us at the Bella Vista restaurant needs to go and have more training in customer services. I find her attitude quite cheeky and abrupt. More choices for individuals that doesn't eat meat.

Enjoyed our stay. The staff was amazing.

Our recent stay at this hotel was unfortunately far from what we expected, especially given the price point. Right from the start, things were off. When we arrived, there was no warm welcome or even a basic introduction to the amenities or layout of the facility. We were left to figure everything out on our own, which felt unprofessional and uninviting. The food at the hotel was another major letdown. The quality was poor, lacking both flavor and variety. Most meals felt like they came from a cafeteria rather than a resort. In terms of in-room amenities, the hotel only provided two small bottles of water and two local beers per day in the refrigerator. That’s it. For a hotel that presents itself as a premium destination, this felt incredibly stingy and inconvenient, especially in a hot climate where staying hydrated is important. We were so disappointed with the overall experience—poor food, lack of service, and subpar amenities—that we decided to cut our trip short and head home early. That says it all.

The staff was amazing and the property was beautiful. I wish there were more amenities on the property.

We had an excellent 4 days stay in the Hotel. The only negative thing was the beach, too low, not a good beach. Sunset beach is good for relaxing and take beautiful pics, but the beach itself is horrible, unable to get in or swim. The staff super friendly and professional.

First time at a Couples resort and we loved it. The food was great, the staff were welcoming, and the grounds are beautiful. We will definitely return in the future.

Couples San Souci is a beautiful, relaxing, & refreshing resort. On arrival at the gate, we liked the green foliage & bldg setup that allowed us to drop our shoulders & feel like we were about to begin our vacation. The front lobby staff was a little cold in their greetings & looked as if we were interrupting their ‘day!’ We just tried to overlook whatever was distracting them from greeting us & just asked the questions we needed answered. We would suggest giving the guests the full orientation via the in-room tv opposed to spending vacation time to attend to an orientation the next day. Also, if activities are not going to happen please advise the night before ~ I was looking forward to the Aqua aerobics that never happened. I waited at the mineral pool 20 mins before the start time. Asking staff about the class provided us with responses like ‘I’m sorry, I don’t know” 😳. I did enjoy the mineral pool and did my own exercises in the pool. CSS is a very serene, relaxing, & rejuvenating resort. Food will fit the international palette with hints of Jamaica & Caribbean dishes for all meals. Bob Marley is celebrated one of the nights, loved Panda at the Balloon Bar & the entertainment is lovely without being overbearing. Like many guests we will return & share our lovely experience at Couples San Souci!!

I had the most incredible birthday weekend at San Souci Ocho Rios! From the moment I arrived, I was blown away by my modern and spotless room—it was the perfect retreat. The beaches were absolutely stunning, and the dining options were simply fabulous! The warmth and kindness of the staff really made me feel right at home. To top it all off, the live music was a huge highlight, creating an electrifying atmosphere that I’ll never forget. What an unforgettable experience!

Please clean up Sunset Beach so it is more walkable to get in the water.

What a lovely place - we loved it and are looking forward to going back! Food was lovely, staff outstanding (especially the singing omelette chef at breakfast, who is an absolute star!) and we really enjoyed everything about the place.

Not a problem for us but be prepared for a few stairs/steps, as it is built on the side of a hill and thus some of the accommodation and facilities require a little walking up and down steps. For anyone who is reasonably mobile it's really not a problem at all.

The property was very pretty. The rooms were very big but I just felt the entertainment was not that great and there was no music I expected to hear music be able to dance and it was none of that and I felt that the resort closed by 11 o’clock.

The staff was amazing and the atmosphere was great. Property is beautiful with lots of beautiful views and activities every day. The beach area was beautiful and the bartenders were attentive. I would have preferred a tour, this was not suggested to us after we checked in. We were not able to access all the facilities. Some areas at night were extremely dark, I would have preferred more lights.

Gorgeous property! The staff is amazing and very attentive. Felicia food and drinks!bartebartenders

We would highly recommend

The property was beautiful so many amazing things to see. The rooms were very roomy. I do have a few mi or complaints. There is not much direction getting around the property. We walked in circle up and fine stairs. No maps were offered to us. When we finally found the lobby again we asked for a map which helped a lot. The resort was pretty empty I did feel there was not much to do in the way of entertainment during the day. Hardly any interaction with the staff.

place is great had a great time not to many people and no kids just adult fun and entertainment.Place was clean staff was great and views were wonderful, If there was one con I would say they need an electronic app to show you he events happening

This is a chill and quiet resort. More for older couples or people who are looking for peace and quiet. My boyfriend and I are a young couple and we found ourselves being the youngest there (19 + 20). When there was entertainment, it was lovely. We personally were hoping for more of a lively resort, but we understand not everyone looks for that. This was a very large resort with a lot of walking and stairs to get to different places, towels were also kind of far from the pool and beach, couldn’t find them at first. The food we had was great. The only issue we found was number of options to eat at. Breakfast was the buffet. Lunch had 2 options for restaurants. Dinner had one restaurant open or you could make reservations in advance at 2 other options. On Tuesday and Fridays they offer a large buffet and all of the restaurants are closed for dinner. Making reservations was a little frustrating because you couldn’t make it to the day of you were booking, you couldn’t have two reservations open at the same restaurant at the same time, you couldn’t make reservations for the day you got there or the day you were leaving, and you couldn’t make changes the day of. Everything worked out and staff helped us but wish the website would be a little more updated and easier to navigate. Overall great place to stay, those are just a few things I could think of that other people might want to be aware of before booking!

My wife and I (79 and 82), over a visit of 8 days, did everything, experienced everything, saw everything, one could possibly see and do at this beautiful resort. The infamous stairs are actually a gift for the fit as you move from vista to vista, from site to site (e.g. the secret sauna, the martini bar). And every morning after our walk and breakfast, we go through the gate and into the Garden of Eden!! All of this overseen by the nicest people you could ever meet.

The beach is just ok, but the property is beautiful. Staff are so hard working and polite. Very good food, especially Casanova. No need to leave the property, everything you want is on the resort.

Our stay at Sans Souci was nothing short of magical. We came to celebrate my partner’s birthday, and from the moment we arrived, everything exceeded expectations. The romantic birthday decor was absolutely stunning—elegant, intimate, and thoughtfully done. The surprise setup completely blew us away, especially the incredible fresh fruit display that was truly out of this world. It was the perfect touch to kick off a beautiful celebration. We enjoyed an amazing couples romantic dinner that was both delicious and memorable. The ambiance, service, and attention to detail made it feel incredibly special. From start to finish, the entire experience was seamless thanks to Kat, who was phenomenal in coordinating everything—decor, spa appointments, dinner reservations—you name it. She made the whole celebration feel effortless. The spa was deeply relaxing, the bartenders were warm and fun (special shoutout to Kamar, the real MVP—he made our stay feel personal and welcoming), and the grounds of the property were breathtaking. Every corner was beautifully maintained and felt like a private escape. The restaurant staff was also exceptional—attentive, professional, and kind. We felt genuinely cared for the entire time. Sans Souci gave us a birthday weekend we will never forget. We’re already planning to return—this place is a gem!

One of the best all inclusive we’ve stayed at. When they say all inclusive it’s truly that. Tons of high quality activities are all included such as scuba diving, snorkelling and others. The food is very high end almost like a French bistro and we appreciated the no tipping culture.

Food and staff are AMAZING!

The food options could have a better selection

I truly enjoyed my time at this resort. This was what my partner and I needed to unwind from our busy lives. Definitely was greeted with positivity as soon as we landed and departed from the resort. Definitely see myself coming back here soon.

This was such an unforgettable trip. The staff was amazing and from the food, drinks, spa and views. My now fiancé proposed on the trip and Rascine was amazing in the set up. I’d rate it 100/10. The value was great too since it was all inclusive and there were restaurants you could reserve. Not that this was a downside at all, but we were probably the youngest there at 27/29 but we were there to relax!

Beautiful, well kept grounds

This was an absolutely perfect experience. We heard from so many couples here that they were on their 4th, 7th, even 9th time returning back to San Souci and we now understand why! The staff, the food, the views, the activities - 10/10. Such an intimate and intentionally romantic atmosphere curated to leave you feeling rejuvenated. You can just veg out and relax or partake in the entertainment provided. We can't wait to come back!

We enjoyed our stay from the beginning to the end. Outstanding! Will be back.

No stress.

Amazing! So beautiful and amazing staff.

Friendliness of the staff

The property and grounds are beautiful, we felt surrounded by nature. The hotel activities and entertainment were great! The food quality could be improved

Amazing !!

The grounds are pristine. The accommodations spacious and the food sumptuous.

Room.was spacious and great. Food was best hotel food I've had. Staff was amazing from check-in to check-out

Shuttles - need a phone at various points or to give us a nunber to call.

We had a fantastic stay. The staff were absolutely incredible. They smiled all the time and were friendly and fun. Food was outstanding - we tried every restaurant and they were all great. Pools were wonderful and all the facilities were clean. Would definitely stay here again.

This is a couples only resort so no single people or children around to ruin the romance of the week. The staff was perfect! The events were amazing. Everything on the property was included except motorized trips (like scuba diving, snorkeling trips, etc). The sail boats, kayaks, water bikes, knee boards, skiing, windsurfing, glass bottom boat rides, etc. were all free and easy to use at a moment's notice. The scuba diving and snorkeling trips had to be booked in advance and cost extra but not a lot extra. Every single staff member seemed happy to be there and eager to serve. I travel a lot, all over the Carribean and Bahamas and this is by far the best place I've ever been. I also take cruises a lot and the quality of service here actually exceeded my cruise experiences (which have always been exemplary!). I cannot brag enough on this resort and I will be returning. This will become an annual trip for me because we loved it so much!

I had a very enjoyable relaxing stay. The staff was attentive and met all my needs. The resort has beautiful views with beaches a short distance from my room. It was quiet, except during scheduled entertainment. From the staff, room, beach, location and food, they deserve 5 stars. I would recommend to anyone who just needs to unwind.

I didnt like how i was treated by staff

Staff was wonderful! The welcome and returning guests nights were amazing!! Great job

Excellent stay. Great staff and service

This property is stunning. The staff are all very friendly and professional. We hope to go back again.

The service and people were really awesome! This is great for couples and just relaxing. The only issue i would tell everyone is to bring pants if your a man. Because one of the restaurants turned us away because my husband had shorts on. Dress shorts too they were not baseket ball shorts. Other than that this place was aweosme.

Couples San Souci far exceeded our expectations. This is an extremely peaceful and beautiful property. They did a great job of spacing out buildings and services to make it feel as if we were the only ones there. There are tons of little nooks and crannies to find a relaxing hammock, a beautiful sunset patio, or a quiet place to rest. Food was excellent! All of it seemed top notch and great quality. My only negative….all inclusive drinks often lack variety, options, and quality. San Soucis drinks were okay, but not great. All in all, we would love to return!

Everyone on the property is a JOY to encounter

Absolutely outstanding!! 10/10 is an understatement. Couples Sans Souci far exceeded our expectations. We were so sad to see our trip end. The property, grounds, & beach are flawless. The entire staff, everyone was phenomenal. Superior service from every staff member we encountered. We’re already preparing for the next trip.

Everything’s was incredible

Wonderful

The atmosphere was amazing. The staff were so helpful, kind and accommodating. The food spectacular.

I do say my ONLY recommendation is that they have more music about. It was a tad tooooo quiet for us

love the stay !!!!

It’s so much to do and all you have to do is step out your room and enjoy the different things there is to do.

The area around the buildings were beautifully landscaped with lots of nooks and crannies for small bars and services. Beautifully scenery with amazing plants. Great setting in a James Bond type bay

Clean, beautiful property.

Other than the room and the room attendent. Everything was simply substandard. I'm not sure how they get high reviews, this is what pulled me in. I would never go back again. From the lack of communication once booked to a 2 hour van ride to the resort to being out of food and improper descriptions of food to excursions that were poor or lacking, even the checkout was marred with errors in billing at the last minute, causing us to miss our van to the airport.

Loved everything except the mineral pool station where we were welcomed to have smoothies - not adequate variety of offered assortment of fruits nor veggies to make smoothies plus smoothies attendant not at station most of the time …instead in athletic shelter talking to fellow staff and returning to smoothie station around 4 pm to make smoothies for those staff members rather than be available on call for guests once lunch time was over. Poor performance, as well as spa personnel entering beach area seeking guests who canceled a spa appt. due to severe sun burn having to see nurse on premises and asking sought out guest why they did not show up when already personally met w/spa receptionist to cancel appt. Staff behavior such as that is disappointing and a turn off to want to return to spa in the future. The person that was exceptional and outstanding were: a Mr Luzcon Henry who impressively transferred a lawn dinner due to sudden torrential rain from lawn to Palazzina Rest. with great aplomb…gracious to all guests…making transfer with ease and care. Many besides my husband and I remarked how outstanding his performance was as guests felt looked after properly. Would make an outstanding General Manager a few of us believe and believe his Assistant who is as caring about guests, as he, is the woman who assists w/photography in the cafe…spot on …think her name is Chantel ….bright, polite, knowledgeable, helpful and refused to accept a tip from us after assisting us.

A night dance club would be better

It wasn't a problem for us, but guest need to know this resort involves a lot of stairs!

If you’re looking for a resort with a beautiful botanical garden setting, great food, pool and beach area look no further. The secluded au naturel beach and pool nestled away on the property is the cherry on top that you didn’t know you needed in life. Book the trip, thank me later.

Nice spread of activities / bars / restaurants. The various zones and cliff side location made the resort feel boutique and relaxed, as well as not too busy.

Swimming area off the beach was very shallow

The resort is a tropical paradise unto itself, with lush flora and fauna. Water sports abound. Food was delicious, without exception. Service was superb. Highly recommended!

This was our first all inclusive experience and it left a little to be desired for us. We aren't huge drinkers so we were after quality and not quantity for the drinks but that seemed like the opposite most of the time at the resort, at best the drinks lacked consistency. We enjoyed our room and it's mini bar more than the other bars. The veggie bar was awesome and the grotto area was our favorite place to hang out. The New Years Eve party was fun and the room service was great.

The property and the beach are beautiful. The rooms are newly renovated and the interior is simple but nice.

The food options are subpar and the service is terrible with only a few exceptions (the water sport guys at the beach are friendly and helpful).

Always a great stay and the upgrades added made it even better.

Great resort, service and environment. Blissful.

Great property for a couples trip. Plenty of activities are included so take full advantage

Excellent - a beautiful gem that I’m so glad I took a chance on! Definitely a place to go if you want something low key and quiet.

Beautiful property with lush greenery. Quiet peaceful resort with beautiful views. Room was spacious and bright and very comfortable. Staff was friendly and helpful. Lots of stairs but good for getting steps in.

The STAFF IS AMAZING, I think the entire crew work together cohesively and truly DEFINE THE BEST of JAMAICAN HOSPITALITY!!!! We thank you for a relaxing Christmas break and look forward to the next trip in 2025!!!!! SO BIG UP YUHSELF!!!!!

Nightmarish experience, with Terrible staff who created every opportunity to extort money from you, all restaurants were closed. Staff came to our room at 9 pm trying to clean a room we just set foot in. The buffet food was disgusting. Cut our trip short because I was starving, and starting to feel sick and unsafe. Stay far away from this place pick any other resort in negril

Decent property, beach not all that.

We had a lovely time there.

The property is breathtaking. It felt like at times, you were not even on a resort but on a tranquil island in the rain forest. I never would repeat resorts but I think we would highly consider going back to this one!

Excellent property

Excellent place to stay. Plan to return next year.

I want everyone I love to experience a vacation at CSS! We had the best time. The staff was so kind and professional and patient. The resort was so beautiful and every inch is designed thoughtfully. We appreciated the calm and romantic vibe. Though we had a blast, it wasn't a wild party resort, which is exactly what we needed to recharge. Overall it was an A experience and we hope to make it there again!

Loved love loved everything ❤️ we will definitely come back!!!.soon come Jamaica 🇯🇲 ❤️ **must try...grotto mineral bath after a long day in the hot sun on the beach ⛱️ 😎 thanks me later 😂

The grounds were beautiful, lots of places for photos, flowers, views, not a mega sized inclusive property, quiet with plenty to do. Had a mishap with air conditioning and sometimes the staff had slow response on requests and not aligned on late check out. Rendell was very nice at Bella Vista

Hotel itself is pleasant. Older property, clearly, but renovated so it looks ok. Beach is nice, even though extremely shallow. Have nice martini bar, nice vegan & natural juice bar. I liked their coffee shop. SPA, at least part that we saw, was nice and massage therapists were quite good. However, service is terrible. The only reason I gave 2 stars is because check-in staff and tour desk/concierge were super helpful. The rest of the staff was straight terrible. No one knew restaurant hours, sending us on 10 min up and down the hill run to catch the dinner that finished 30 min before. Restaurant staff was straight up rude, even by Jamaican standards. If you look for beach/pool towels around 2-3 pm, the only response you get is "we are out of towels right now, but should have some later in the day". When? When it's dark and no one needs those towels? Food options in main restaurant, Jamaican buffet for Independence Day & room service were extremely limited and if you get to any of the meals 45 min after start, they run out of all the best options. Imagine Jamaican buffet they put for Jamaican Independence Day celebration ran our of jerk chicken 45 min after the start time. How???

Enjoyed our stay beautiful resort,food was delicious staff friendly. Only issue was a lot of stairs

We really enjoyed our vacation! The beach was beautiful, there was a lot to do, and the food was delicious. Very friendly and helpful staff. Only downside was the rooms got extremely humid. There was no fan in the bathroom, and the floors were always wet.

A very relaxing week where you could do as much or as little as you wanted.

The property is beautiful. Very clean and well kept. The room was comfortable, well maintained and clean. The staff was excellent, everyone was friendly and ready to assist with any issues or questions you have. Every section of the resort had great staff, from the front desk to the restaurants and bars, everyone was friendly and genuinely helpful. my only drawback for this resort is the food choices. As a Jamaican resort they weren't a lot of Jamaican food choices. Food choices were limited and very repetitive.

We loved the low-key feel. Very intimate. Also loved the water sports available.

Clean, pool access and beach access was good. Rooms spacious and clean.

I didn’t like the fact that I had to leave. I wish I could have stayed longer.

It was incredible

The staff was amazing.

My absolute favourite property in Jamaica. The amenities are absolutely incredible. Never a dull moment at couple sans souci

The resort is one of a kind. It is classy and gorgeous, set in a beautiful bay with tropical plants all around. The food was amazing with tons of different delicious options and live music every night.

We wanted a place that was not a club/party atmosphere. San Souci was the perfect place, it was quiet and relaxing yet still had entertainment and social events. We really loved the mineral pool and the performances. The food was amazing as well. We will go back.

Sun Set Beach