The Heritage

The room was beautiful and a great size. Enjoyed dinner in the restaurant though mine (beef brisket) was dry and overcooked. Allergies were really well accommodated though which was appreciated! The thermal suites, pool and gym are all well-equipped and very clean. I booked a 30 minute massage, the therapist was lovely and I enjoyed it but it was only 20 minutes of massage time because she was late bringing me from the waiting room and for the first few minutes there's a "consult" where they talk you through the form you fill out beforehand. This shouldn't be part of the treatment time. Breakfast was great, generous full Irish though I think that only one egg is a bit mean! Also instead of the usual fruits and yoghurt where you can help yourself there were very small plastic cups filled with fruit, overnight oats etc. It was annoying to not be able to pick the fruit and yoghurt I'd prefer, and most of the cups weren't gluten free as they contained granola and oats. Having plain yoghurt, fruit and granola so that people can help themselves would be better, and the little plastic cups must be terrible for the environment as they didn't seem to be reusable! Overall a lovely stay but would be great if the small things above could be improved! :)

Excellent

Didn’t experience the spa but will the next visit

Check in was excellent. There was a big queue as we were all attending a wedding but it was handled quickly and efficiently.

Unfortunately the spa was closed for the 2 days we were there and didn’t know :(

The art was fabulous. The hotel is beautiful and elegant. The staff was very pleasant but seemed under-trained. Additionally, considering how upscale the facility was there were weird little things that were to the same level. For example, the sheets were coarse, some rooms had wash cloths and some didn’t (we had 3 rooms)..things like that. All in all, though, we had a great time.

Room too warm no Air con. Bar food was of a poor standard. Waiting staff excellent

Nice stay beautiful hotel, bar and restaurant a little too busy and preference given to outside people over guests

Shower not functioning properly

Very beautiful place. Good food and great people

Excellent hotel for a quiet getaway

Beautiful well kept hotel. We stayed in one of their suites overlooking the golf course. Partial view blockage from some high shrubs. Suite was very spacious and clean. Everything worked. Service all round was great. Staff were friendly and helpful. Only complaint is the lack of a refrigerator and microwave in the room. There was a “cooler” which puzzled us as to what its purpose was, because it certainly neither cooled anything down or kept anything cool. We would stay here again in a heartbeat and would definitely recommend it. We also played golf at the adjoining golf club. Again a wonderful experience, really well maintained course. My wife and I planned just one game, but couldn’t resist a second round the following morning. The course had a full range of challenges for every golfer. We rented clubs and the sets they gave us were spanking new and really high quality.

Lovely staff and very efficient check in. Very spacious room. Rooms are dated - esp the bathroom inc sink cracked, free standing bath not secured to floor so when getting in it moved etc.

The only issue was the room was too hot. Air Con system in effective or faulty. Otherwise excellent all round.

The hotel was Excellent friendly staff very clean big room and nicely decorated. Golf course and breaker was good

When you staying in Spa hotel, first of all you thinking about relaxing massage you gonna get upon arrival. We were lucky to get in very fast, we both were unlucky with the service we got. Everybody is super polite and nice, but you you position yourself as Spa hotel with massage services-train your staff to do proper massage, both of us got something far away what calls massage. It’s one of one 10. First disappointment. Room was very his and specious, dated, but that’s fine. Water pressure could be better, maybe because shower was leaking? Front desk ladies very polite and helpful. Restaurant ladies all very helpful, for breakfast and dinner. Nice walking path. Would I go back, if I ever in that area? Probably, no.

Hotel was lovely however drinks in bar were average, flat Prosecco (twice)

We thought The Heritage would be good but it was far better than we were expecting. It was excellent in every way . We look forward to returning.

Can't fault a thing, lovely hotel, people and a big shout out to Jonnie Donegan

Hotel is a bit dated but very clean. Staff were extremely friendly but they were very under staffed so service was let down by that. The big disappointment was the food. Very expensive for poor quality food. Definitely need to change the menu or bring the food to a higher standard

The main issue was that the bedroom was incredibly hot and neither the aircon nor window could cool it. Couldn't sleep. The swimming pool is small and there is no steam room/sauna. Changing rooms were being renovated and not ideal. The quality of cocktails in the bar was awful in comparison to the high cost. Didn't get offered dessert after dinner in the bar but the staff were nice. The walk around the grounds could really do with signage.

Bought a trip as a gift and upgraded to a premium room. I had noticed beforehand that standard rooms seemed nicer but couldn't believe that was true. It is! Felt embarrassed when my mother in law visited our room having been told hers was the upgraded room.

We were returning to the Heritage after getting engaged here 4 years ago. They upgraded us to a suite which was a lovely surprise and the room was fantastic. Our only issue we discovered with the hotel was the lobby and adjoining areas, including where we had afternoon tea and dinner were all a bit cold. My wife had to keep her coat on in all rooms of the hotel and though I don't normally feel the cold, had to keep a jumper on at all times. The pool area could do with a revival also, it doesn't match with the quality of the hotel and having to walk outside to reach it isn't ideal.

Lovely rooms, great gym and good dinner

Top class hotel with the nicest staff and the best breakfast I’ve ever had. This hotel should be 5*. Definitely going back!

Great place to stay super service and food X

Professional staff and cleanliness

Was there for a wedding, great venue

Beautiful hotel

Never stayed here before. But we had a great time. It's a golfers' paradise and we don't play. Nevertheless we enjoyed everything abiout the place.

I booked a junior suite for the balcony as shown in online pictures, there was no balcony, so paid an extra £200 for a sofa, extremely disappointing. Large bed but the duvet didnt fit it and the duvet cover was torn. I left the key card in to run the fridge with medication in it, the cleaning staff removed it. Golf course outside the bedroom window and were cutting grass at 7am both mornings, its a big course could have went to the other end. The walk is hedged in the whole way round, see nothing, not even a view of the golf course. Didnt use the sauna etc as these were separate for male and female so couldn't go with my husband. Most staff attitudes were not what you would expect for this hotel, no care or consideration, younger staff and would appear they have had little training. Overall very disappointing and won't be returning.

The maintenance was poor at best for a RESORT PROPERTY.

Beautiful hotel

Lovely hotel, staff were very helpful.. I would very much recommend this hotel. Especially the Spa Experience..

Nice hotel

Not worth the money AT ALL. There was no AC in the rooms and we were miserable all night. Overpriced and nothing to do.

Rooms do not have air conditioning. Slept in 25c. Twin beds are the smallest I have evrler splept on. Tiger prawn pasta meal noodles were overcooked. Continental breakfast is average, eggs bedict was executed well.

Property was Superb all Round, beyond Expectations!

Mattress was a bit worn in places - could here and feel some of the springs. Also there is quote an annoying noise that comes from outside - which I guess might have been like an air con unit or something but the constant buzzing through the night was awful

Beautiful, clean and quiet. Very relaxing

Paid a lot of money for one night. Was given a room for cusromers with special needs. The bathroom reminded me of that in a service station! When i ohoned down asking for the possibility of a room with a bath, i was abruptly told i booked the last room. People NEED to be told if they are being placed in a room with facilities for guests with extra needs. Breakfast was nice. For the price, would i stay again? Absolutely not.

Wonderful Hotel and great staff

Helpful staff, fantastic facilities, amazing food.

Great staff and service, breakfast is lavish, you can pick from the menu or the buffet The gym is awesome too Allan the property manager is great

Stunning room & excellent customer service

Lovely hotel but abit formal had to book to go to the bar. Also service not great at breakfast had to ask 5 times for tea and butter for toast. No orange juice and wasn’t replaced so we had apple juice. But what we found most shocking was 2 black guys sprawled out on the couches at the lifts with shoes off and bags throw there. We heard a couple say where they refugees and they may have complained at reception. For the money we paid it was nice but I don’t think we will return

Amazing bedroom…robe slippers coffe machine stand alone bath and high end toiletries. Together with the most amazing breakfast. Perfect porridge & eggs Benedict. Luxurious.

Fabulous as always, only observation is a lot of the seats in the bar are ripped and very tiered looking need an upgrade as they are uncomfortable.

Great 2 night with my parents, great welcome from Elaine at reception. Breakfast was very good, buffet for continental and made to order for hot food. We stayed in room 431, 2 bedroom suite and it was beautiful, very spacious

Fab

Lovely hotel and friendly staff. Great location.

Room was very comfortable and large. Staff very friendly and helpful. Food was excellent too. Only slight disappointment was that the pool is small and in a separate building so you have to go outside in your dressing gown.

Truly a lovely hotel Great features and facilities Room was well equipped with both bath and shower . Bed was super comfortable. Great food in the bar for dinner and quality breakfast buffet choices Loads of staff to serve with a great ambience at the bar Pool/ spa was an added bonus and of good quality Will most definitely be going back there All round Super hotel with that Irish warmth

Nothing was spared. Staff were brilliant service was excellent rooms were lovely and food amazing.

Very calm , nice food , lovely sleep

Lovely looking hotel. Rooms were ridiculously hot at night which made the stay uncomfortable. Service in the bar very poor.

Very comfortable. Breakfast was ir's usual quality but service could be a bit better. Food came a bit too fast on both mornings.

Welcome by Elaine at reception was fantastic, so friendly and helpful. I was traveling solo in between meetings . She booked me into the bar for food but i changed and went to fine dining restaurant Blakes where dinner was absolutely delicious and manager and staff excellent It was a very humid day and the only 2 things i would comment on is the Aircon in the room was quite baffling to work and the hotel would really benefit from a nice outdoors seating area ( the one to the side of the hotel is a bit forgotten and bleak )

The place itself is beautiful but we found the level of service was terrible. We booked a junior suite for a night just after coming from 3 nights in another hotel in which we got married. We were disgusted we actually left the other hotel as comparing staff between both hotels was like chalk and cheese. Both tvs in our room had no channels working on them. We rang down to reception for a bucket with ice as we recevieved a nice bottle of Moet as a wedding present and wanted to have a glass to celebrate. They sent up a bucket with 4 ice cubes in it. We booked in for dinner and were sat at a high rocky table even though there were plenty of lower tables. We asked to move and waitress had to ask for permission to move us and said the rocky table was usually given to people not eating. We waited 20 mins for a drink which in the end was a can of west coast cooler unopened. We ordered food, and the wrong order came for myself. The wifes rice was cold in the middle which tells me it was microwaved and not for long enough. The fire alarm went off twice around 1am and we got 2 different reasons as to why. On checking out we complained about fire alarm and staff blamed a customer for smoking in a room even though night before we were told someone bumped against something in the kitchen. They then overcharged us on checking out by roughly €160 which eventually we got back after complaining and was promised a call back from a manager which never happened...

Great experience

I thought the staff were lovely but unfortunately the food in the bar was not great my husbands burger was hard and the brisket was very tough. The meal for 4 of us cost €245 which for quality of food is very expensive. The spa is extra which it does not state when booking, it is an extra €25 per person just to go into it without a treatment and for €335 a night and advertised as a hotel and spa it isn’t really acceptable. Our friend were over from Scotland and their room temp was 25 degrees all night and when they rang down they were told to open a window only to hear sectarian singing from a wedding that was at the hotel. Overall for the price (upwards of €500 per couple) not a great experience.

Great stay in a lovely very clean hotel. The staff were a little under pressure at dinner time in the bar with a full house so there was a bit of a wait on our main course, but we were on no rush. The food was delicious and staff were all very friendly. Only downfall was the loud grass cutting on the golf course at about 6am.

No AC. Supposedly not working. Windows with tiny openings...we roasted at night even though we opened the window and it was very cool outside... needed a tutorial to work the toilet fortunately a nice employee taught me the secret!!!

Lovely stay at the heritage and absolutely excellent service from all of the staff from reception to the restaurant to the cleaning staff. They were all attentive, friendly and couldn’t do any more for us, I haven’t had better service! The food in Blake’s restaurant was amazing! Will definitely be back and recommend to anyone!!

Excellent hotel. Not as "finesse" as it should be for it's rating and price - but overall - would highly recommend it.

It was a beautiful property

We came to Ireland on a business trip. Paid £1556 for two rooms for 3 nights. Food and bar bill was around £600 for 3 people. Price I don't have an issue with, however I do have an issue with how we were treated in the Seven bar by the person in charge on the Saturday evening and the waiting staff. we reserved a table for 3 for 19:30. Two people sat at a table for 4 next to us. They were there before us. We had starters and a main course and waited to be given the desert menu. Before that could happen the person in charge of the bar asked us to vacate the table for someone else. We said we had not finished. we were offered to sit on bar stools at the bar to finish our dinner. The two diners on the table next to us had finished their meal but were not asked to vacate their table. When I pay out around £2000 for a 3 night stay I expect better service than what I was given.

Location staff professionalism signage outside hotel could do with been improved

Words cannot describe how beautiful this Hotel is. This is true luxury. My wife and I loved it. We booked a junior suite and the space was huge! We had an electric fireplace in the living room, a gorgeous balcony with a view to the beautiful green golf course, and heated towel racks. I mean the room even came with a Dyson hair dryer for my wife. If that's not luxury, then I don't know what is. The staff in the restaurants and reception were friendly and super helpful. The surrounding towns were cute and the scenery was breathtaking. Highly recommend the Heritage!

The property is lovely. The room was incredible. We were bumped up to a junior suite because they checked us in late. We didn't ask, they just did it. The staff are lovely, really genuinely friendly and helpful. The only thing we didn't like was the slightly regimented way you had to book a table in tne bar area for food. If you just wanted a drink you could only sit at the bar. Also, not a lot to do near the hotel if you don't golf or spa. But that's why people go here. We would be in the minority. All in all it was a lovely stay. Top marks.

Celebrated a big birthday here recently with 28 guests for dinner, and many of them stayed the night. Exceptional service, every member of staff was so cheerful and kind. So easy to deal with from start to finish. Fantastic food, beautiful surroundings. Definitely one of the best hotels in Ireland. Will be back. Keep up the good work!!

Excellent hotel clean and staff very friendly and helpful. Beautiful location.

Hotel, service, staff all very good. Food was slightly disappointing. Thought price of room was very expensive

Stayed in apts as we were a bigger group. Lack of air flow and being attached to pool in spa meant the rooms were warm and could not cool down at night to get a good night’s sleep. Would not recommend to other travelers.

We spent one night in this beautiful property. We had one of their apartments which was very spacious with lots of room for all of us (me, daughter, son—in-law and one year old granddaughter). Staff was excellent.

Just the most stunning location for a relaxing few days. Already planning my next visit

unfortunatly no airconditioning in the Suningdale Apartment was uncomfortable for sleeping especially in the twin bedroom, It was one of the hottest days ...

The main property was lovely, the bar food was nice. Service was good, room service was excellent. The leisure facilities however leave a lot to be desired. Really basic pool, very limited child facilities but we did not have our children with us. The service at the pool was bad. Never anybody around when we needed a towel. My dressing gown, towel & slippers were taken from my locker on our last day, I had to go to reception of the spa in the cold in my wet swimwear to get a replacement...not 5* standard at all.

Great one night stay. Suite was amazing

I liked the spacious rooms, the excellent staff and the gorgeous food

Amazing hotel, highly recommended

Exceptional, Property Pub and Restaurant were wonderful. Rooms are spacious and very clean!

Everything about the place was first class. The rooms were exquisite. One note to front desk - you should advise people the restaurant is reservation only.

This property is beautiful. It is very elegant and relaxing.

An excellent hotel - very friendly and helpful staff, room was pleasantly decorated and spotlessly clean . Food too was delicious- we had dinner in Seven Bar and breakfast the next morning. Vegetarian and vegan options we’ll catered for. Pool area is a pleasure - sauna , steam room, jacuzzi,15m pool . We didn’t use the spa or golf facilities but there’s a very pleasant 5km walk along the perimeter of the golf course

Loved this hotel and the staff are amazing from the lady at reception who did her best to sort of a problem we had that wasn’t the fault of the hotel to John and his team in the bar who made us feel so welcome and had time for conversation as well as excellent service. Breakfast the next morning was great again staff were so pleasant and helpful and the range of food was lovely. We will definitely be back for another visit

The Heritage is a lovely hotel. Staff are extremely courteous and helpful. The food quality is outstanding. The hotel is in a great location and has a good golf course and spa. There is a 5.7 km walking track around the grounds.

We stayed in the penthouse apartments. They are lovely. Spacious. Well furnished. The only thing i wasn't expecting, which i didn't see on any website before booking is that the apartments are in a separate building to the main hotel. We need to walk outside to get to the main hotel and the pool/spa area. It wasn't an issue for us as we don't have any mobility issues but if we had been joined by grandparents it would have been good to know about in advance. Also, there is a games room in the main hotel building but we weren't informed of this on checkin. Breakfast in the main hotel was very nice. A beautiful room too. Staff were very attentive at breakfast and for lunch in bar too.

Great stay, friendly staff. Well equipped gym.

Overall a very nice stay. We were disappointed with some of the food and especially the service in Seven. Breakfast didn’t seem to be freshly made. Bacon, potatoes, poached eggs, very disappointing both mornings. We would gladly come back again but hope that the quality of the hot breakfast will have improved.

Upgraded and will never forget the comfort. But had often stayed there anyway and all rooms are brilliant

Fantastic hotel. Definitely will be back.

We arrived quite early and were very happy to find that our room was ready for us. And what a room! I had booked a standard double room but the room we were allocated was fantastic! A big room with two king size beds, a huge bathroom, light and bright from 2 windows and superb view of the golf course. The room was clean and comfy with everything we could need. Beakfast was very nice and all the staff we had dealings with were friendly and helpful. I was told that the hotel was fully booked and although the carpark was busy, in the hotel you would never have realised. I will be back again for sure.

The bedroom was lovely, very clean with a nice coffee making machine. There was a great view of the lake and golf course from my room. The bathroom was very spacious. The food was delicious. Excellent menu for breakfast also. Meticulous COVID-19 precautions in place. Excellent gym and swimming pool too. I look forward to another stay at this hotel.

Spotlessly clean- friendly staff, perfect Covid measures in place, comfy beds- food and cocktails in bar are fantastic- will stay again

Beautiful location, we attended a family wedding abd from start to finish it was perfect.

Really nice hotel nice and luxurious close to Kildare village shopping

Such friendly staff, and so helpful also.

Yet again a wonderful family stay. Stayed with our 2yr old and 6 month old. Room was comfortable even with the hot weather. Food was fabulous in both restaurants/bar. Kids loved the pool and the location was ideal for excursion up the roads to Kildare village.

We had the most restful stay . Great food . The staff couldn’t do enough for you. It’s very safe . The beds are amazing we had the best sleep. Our first time in a hotel since covid started. They very kindly explained the things that we needed to book in advance. Like dinner, breakfast, pool , gym, and spa treatments and how things are done now . Will definitely be coming back for another visit.