Koi Resort Saint Kitts, Curio Collection by Hilton

I liked everything about the hotel. The location, cleanliness, the staff, and the food.

I didn't like the fact that I couldnt get my work done effectively because of restrictions to the wifi

De kamer was heel netjes

De prijs van het ontbijt was veel te hoog.

The resort was very calm and relaxing, staff very friendly and clean. The restaurant had good service and all dishes we ordered were delicious.

We did not like the proximity to other restaurants or activities. Transportation was required to all activities and restaurants using the hotel shuttle for a fee or taxi services. This was not expected.

The experience was excellent. From the point of check i well welcomed and service was on point. The staff were always willing to help. The room was lovely. Very clean and room service was on point. I had an excellent experience

This is a quaint hotel - not a sprawling resort, let’s establish that first. It’s a 102 room resort within five floors. There is an intimate pool with 16 lounge chairs and what looks like a picnic area. It wasn’t crowded and it’s a good thing too because as I draft the review I have been waiting pool towels for over an hour. I am confused because there were very few people at the pool last night and this morning yet somehow the hotel lacks clean pool towels. As many others have stated there’s really no beach. There’s a tiny strip of sand covered in seaweed. The rooms are spacious and our bathroom includes a tub and a rainfall and handheld shower head. The rooms are clean - which is important to our party. The front desk staff are very kind and patient. KUDOS to Kimberly who helped decorate our friend’s room for her 50th birthday. She also offered ideas for sightseeing at the ferry to Nevis. Overall this is decent stay but I would not expect a luxurious experience.

As someone who spends well over 200 nights a year in hotels around the world, I rarely leave public reviews. When I do, it’s because I genuinely believe other travelers should know what to expect. I am extremely disappointed with this property and, quite frankly, find it difficult to understand how it carries the Hilton name. The only reason I chose to stay here was the attractive room rate. Unfortunately, I regret that decision and will be returning to my usual Marriott property on the island for future visits. The issue isn’t the quality of the room—it’s a policy that is, in my opinion, one of the most unreasonable I’ve encountered in years of business travel. As a Hilton Gold member, continental breakfast is included. By mistake, I also booked a rate that included breakfast. During breakfast, I opted for the American breakfast, which is listed on the menu at $25 USD, while the included continental breakfast is listed at $20 USD. In virtually every major hotel chain I’ve stayed with, the solution is simple: you pay the $5 difference for the upgraded breakfast. Not here. Instead, I was charged the full $25 per person, effectively paying again for the coffee, juice, fruit, and other continental items that were already included in my benefit. The result was a breakfast bill of $68 USD for two people. This isn’t about the money. I have an unlimited corporate travel expense account, so the amount itself is completely irrelevant. It’s about the principle and the customer experience. Policies like this make loyal guests feel that the objective is to maximize charges rather than build long-term relationships. What makes the experience even more disappointing is the lack of any meaningful avenue for escalation. With Marriott, Platinum and Titanium members have concierge and dedicated elite support channels that can often resolve situations like this quickly. I found no comparable support during my stay. I hope Hilton and the property’s management take reviews like this seriously. There is a reason this hotel is competing primarily on price while other hotels on the island command higher rates and stronger guest loyalty. Experiences like this are exactly why. This will be my last stay at this property, and I cannot recommend it to fellow Hilton elite members who expect the level of service and common sense typically associated with the brand.

The rooms are beautiful. Most of the staff are friendly. The beach is not accessible due to large amounts of seaweed that is not cleaned up. Unfortunately, breakfast is a big letdown. We booked including breakfast. Now it turns out that this is only continental breakfast. According to the menu, this costs 20 US dollars. If you want something different, for example 2 small pancakes for 21 dollars, this amount will be calculated in full. At a hotel like this for this price you expect at least a breakfast buffet or that you can order everything from the breakfast menu. This is very disappointing and will therefore book somewhere else next time. Or do not book breakfast included. If you want to eat something other than Continental, you pay double.

If you like to be away from it all the Koi resort is perfect for you. Walking distance is local neighborhoods and a beautiful golf course/park. To reach the towns and beaches you need a taxi which the front desk would be happy to call for you. A complimentary bus runs daily to Frigate Bay at 11 am and will pick you up at 4pm, if I remember correctly, at the drop of location. The pool is well maintained, an inviting temperature and the backdrop of the beach is gorgeous. Four feet at deepest and a cute section for the kiddos that's shallow. My husband and I often encountered Kimberly and Stephanie who work at the customer check in/help desk . They were always helpful, cheerful, and positive. They were able to answer all our questions. The staff welcomed us with a freshing juice and an offer to take up our bags. Rajat, the chef we had during our stay, went above and beyond for us. We were leaving the day before the lobster special would be available and Rajat went out of his way to get us the special the night before we left, a day early. Cooked with expertise, you could taste blends of flavors. He came out to check on us personally to make sure the food was all good. Super friendly. Edris, a restaurant staff worker we encountered often, is very knowledgeable and patient. I would collect local ripe fruit as we went for evening walks. I would bring these fruit to Edris who would talk about them and demonstrate how to open them properly. Her demonstrations made the visit and food richer. Sophia, who works on the fifth floor spa is a gem. I received the Kois Signature Massage and foot reflexology treatments and it was heaven. She has been the only maussus to ever listen to what I wanted her to work on as well as making sure to hit the areas she felt needed help. It was such a balanced massage and I really felt a lasting difference afterwards. Sophia has great control over her strength and can dial it up or down at request. She puts her whole self into her work, you won't be disappointed. As for the rooms, if we were gone for more than an hour they were cleaned. Our stuff untouched. Completely professional. I challenge you to look under the beds, I saw not one speck of dust. Very quiet, except for the birds who announce nighttime is coming, yes that's right, nighttime. It's non intrusive if your outside and you can't hear them in your room. Decent tv channels for different tastes. Great value for your experience. Interacting with all the staff here everyday will restore a sense that we can all just be kind to each other and gain happiness from genuinely trying to be of service to one another. I highly recommend visiting.

The staff was excellent. We felt well taken care of. EDRIS was superhelful. Excellent host.

Hotel was very serene and clean, had a great stay! Taruh made us feel very welcome

Everyone was really nice and accommodating

The location is pretty far from everything you definitely need a car or need to know someone to get around. It would have been nice to be able to walk on the beach considering they say its a beachfront.

What can I say...this place was a breathe of fresh air. Resort staff was very friendly (thank you very much Kimberly, your smiling face made this stay even better!), accommodations were great, and the food onsite exceeded my expectations. The pool area drowned out the seaweed, which is pretty amazing in itself. This just goes to show how great this place is! I will definitely be booking here for my entire stay next time, as this was just a brief stay for airport, but the impression it left on me will last a while. Appreciate the opportunity to compliment the staff, as they made this stay even better. Thank you Koi Resort!

Nakita was amazing from the Koi Resort! She help the experience enjoyable and her hospitality is awesome!! Thank you Nakita!!!

We had a lovely 2 weeks here whilst visiting the Music festival. Just a short transfer from the airport. The room had recently been refurbished and was very clean and comfortable. The air-conditioning can be a bit noisy but you get used to it humming away. The food was good and freshly cooked by a great team who took the time to come and chat to us at the table. Kimberley on reception is wonderful waving and chatting as we pass each day. There is no beach as on the Atlantic side but a daily shuttle is provided to a local beach with bars etc for food and drinks. You will need a car or taxi to get around with most things a short drive away. There can be a stiff breeze from the ocean but plenty of room poolside to be away from it. Overall the Island and the hotel were amazing if we didn't have more Caribbean adventures planned we would definitely be back soon.

The staff was amazing. They were all genuinely sweet. From the restaurant staff..big up Nakita....to the front desk to housekeeping. They all made my stay more memorable.

The ambience, quality service

It was very clean and quiet and relaxing. Very scenic.

We had problems with the key cards for door locks we changed rooms twice because of it not working and we always have to call maintenance to let us into our room. But management was hospitable they upgraded us to a suite for the rest of our stay complimentary of course and that was kind and the upgrade had an amazing view it was breath taking

Location wasn't bad, definitely would stay again

TV an the fridge wasn't working

We had a very pleasant stay overall. The staff were consistently warm and welcoming, the rooms offered beautiful views, and we especially enjoyed the soaking tub and large TV. The resort is fairly isolated, so a concierge or more help arranging island activities would make the experience even better. The bed was a bit too firm for our liking, and breakfast was good but could be improved with a few basics like fruit jam. Overall, a relaxing stay with friendly service and a few areas that could be refined.

Our daughter is a vet student at Ross and we have stayed here before due to the quiet, beautiful grounds and super clean roomy accommodation with great views. We have to say the best part is the amazing customer service. Kimberly is a great addition to the staff! We will stay here all through her 7th semester. Recommend to anyone not needing nightlife. We had a car and could get anywhere we needed. It is in a great location for us.

I chose Koi Resort St. Kitts, Curio Collection by Hilton, for a solo trip to celebrate my birthday. Overall, the property is peaceful , the views are beautiful , and the atmosphere is ideal for relaxation. The suites are spacious and comfortable, and the island itself is breathtaking. However, there are areas of the resort that are showing their age and would benefit from updates to better reflect the standards typically associated with Hilton’s Curio Collection. Before discussing my concerns, I want to recognize the individuals who made my stay memorable: Keanu, Nakita, Edris, Stephanie, Larissa, Keersaw, Raheem, Reshawn, Kimberly, Sudan, and Kayla. They were welcoming, attentive, professional, and genuinely invested in ensuring guests had a positive experience. Nakita and Edris, in particular, brought laughter, personality, and warmth to breakfast each morning. The housekeeping team was kind and accommodating throughout my stay. These employees are the heart of the resort and are the reason many guests will return. My primary concern involves the Full Board meal package. I specifically selected and paid for Full Board because it was advertised as including breakfast, lunch, and dinner. Upon arriving at the resort’s stated check-in time of 3:00 PM, I was informed that I would only receive one meal that day due to what was described as a “general rule.” However, I paid the full Full Board rate rather than a reduced or prorated amount. My concern is not necessarily the rule itself—it is the lack of transparency. Prior to booking, I reviewed the resort website, reservation confirmation, and booking details and found no written disclosure stating that Full Board benefits are reduced on arrival and departure days. When I requested the written policy, management repeatedly referenced a “general rule” but could not provide documentation supporting it. Words matter. There is a significant difference between a published policy and an internal practice. Had this information been clearly disclosed before purchase, I could have made an informed decision and potentially selected a different meal plan for arrival and departure days. Transparency builds trust; undisclosed limitations create frustration. There were other opportunities for improvement as well. A spa promotion advertising 30% off services over $100 was not honored despite being clearly displayed. The food was generally good, but additional menu variety and more creative drink specials would enhance the guest experience. Housekeeping staff were excellent, but refreshed towels and greater attention to detail throughout the property would further elevate the resort. What disappointed me most was not the issue itself, but the response. Effective leadership is demonstrated through accountability, solutions, and a willingness to acknowledge when communication can be improved. Suggesting a guest “misunderstood” a package when no written policy can be produced does not resolve the concern—it shifts responsibility away from the organization. While I recognize the beauty of the island and deeply appreciate the dedication of the staff, I do not believe the overall guest experience currently meets the standards I associate with either the Hilton brand or, more specifically, the Curio Collection. Curio properties are marketed as unique, upscale experiences that combine exceptional service, attention to detail, transparency, and elevated hospitality. In its current state, Koi Resort falls short of those expectations. The inconsistencies in guest communication, lack of transparency regarding package inclusions, failure to honor advertised promotions, and leadership’s response to legitimate concerns do not reflect the level of service I have experienced at other Hilton properties. While the staff work tirelessly to overcome these shortcomings, a brand is ultimately judged by the standards it upholds. In my opinion, this property currently does not meet the standards expected of a Hilton hotel, let alone a Curio Collection property. Hilton should carefully evaluate whether the resort is delivering the quality, consistency, and guest experience associated with its name. Despite these concerns, I genuinely enjoyed my stay. The staff went above and beyond to make my birthday special, and for that I am deeply grateful. Their kindness, hospitality, and professionalism left a lasting impression and were unquestionably the highlight of my visit. St. Kitts is a beautiful destination with incredible potential, and Koi Resort has many strengths. With stronger leadership, greater transparency, continued investment in the property, and a renewed focus on guest communication and accountability, the resort could become a destination worthy of the Curio Collection designation. The staff deserve tremendous recognition, and future guests deserve clear, accurate information before making purchasing decisions.

Great!!

Everything was good

Unfortunately, my experience at Koi Resort did not meet the standards expected of the Hilton Curio brand. From the moment of arrival, the aesthetics did not align with what was advertised. The property appears outdated and in need of significant remodeling. The exterior, which should present as clean and white, instead looks discolored and worn, in some areas almost brown. There are noticeable signs of rust throughout the property. The beach situation is also disappointing. The hotel’s beach is not swimmable, something that should be clearly communicated on the website. The pool is quite small, and while there is a shuttle to a nearby beach, it is very limited—only offering an 11:00 AM departure and a supposed 4:00 PM return. In our case, pickup didn’t happen until 4:45 PM, which was frustrating and poorly managed. Another major inconvenience is the handling of towels. Beach towels are not complimentary—you’re asked to purchase one for $10, which is unreasonable. Pool towels are kept in a hidden location, and guests are told not to remove them from the pool area. This feels unnecessarily restrictive and not aligned with what guests expect when paying for a resort experience. The spa experience was underwhelming. It felt more like a back-room setup than a professional spa. There was no proper intake process, the space was very small, and overall cleanliness and presentation were not up to standard. Dining at the restaurant was also a letdown. The prices are high, yet the food is average and lacks any real connection or homage to St. Kitts cuisine. Ratings: • Location: 2/10 • Beach: 0/10 • Food: 2/10 • Customer Service: 4/10 Would I return? 0/10 Would I recommend? 0/10 Recommendations for Improvement: • Be transparent about the non-swimmable beach on the website • Invest in remodeling and property upkeep • Provide complimentary beach towels and improve accessibility to amenities • Expand and improve shuttle options to the beach • Enhance the overall spa and dining experiences I would like to recognize Cherise, who made parts of my stay more enjoyable with her pleasant, helpful, and kind demeanor—she was a highlight in an otherwise disappointing visit. Overall, this was not the experience I expected from a Hilton Curio property, and significant improvements are needed.

Everything

Nothing was there to dislike

Let me preface this by saying that this was simply a one night layover for us as we were flying to Anguilla the next morning, so this was not a vacation hotel for us The rooms are large, clean, and very modern as are the bathrooms. The bed linens were pristine, the bed was very comfortable, and all of the bathroom linens were plush and large. Our Seaview room had a very nice balcony. The staff was very nice, it was perfect for a one night layover. I do not think of this as a vacation hotel because you cannot access the beach as it is on the Atlantic side. The hotel staff shuttles guests to a beach on the Caribbean side daily. As for the exterior, it just looks tired and worn, particularly the walkway from the lobby to the restaurant and outdoors. A new paint job is needed, the pool wasn’t especially clear, and the whole exterior just needs a lot of TLC. We did enjoy a refreshing drink while on the back patio looking at the Atlantic. So yes, if you’re looking for a layover stay, and you are Hilton Honors, this would be perfect for you. I just would not recommend it as a couples retreat, family vacay, etc.

Staff were extremely friendly and helpful. Food was awesome. Room was lovely. Hotel would provide free transport to the beaches on the other side of the island.

Unfortunately the hotel is on the wrong side of the island for beaches. The local beaches are tiny and full of seaweed. Sadly the hotel pool was not heated and there are no nearby restaurants.

Overall we liked the resort very much.

Well, nothing major apart from the fact that the body wash was empty from the start of oir stay. It was refilled on the 1st room service.

Staying at Koi was a pleasure. From the welcome drink to complimentary upgrade to a suite which also happened to be a corner room which meant GLORIOUS views in the bedroom with the wrap around balcony. Was here for 3 nights and highly recommend. I was here for business and not really for leisure. Be mindful as if you want beach life, this is limited at this hotel.

Great hotel, lovely and quiet, rooms were fantastic, clean and well maintained as was the rest of the hotel and grounds. We liked the quietness of the hotel but also the ability to get the free shuttle to Frigate Bay at 11am and collection back at 4pm daily. All staff were friendly and helpful but a special mention goes out to Che’rise one of the waitresses and Kimberley from reception who went above and beyond for us. We had a fabulous 3 weeks holiday.

Koi is a jewel off the beaten path! Very nice and quiet - great for a couples getaway from the hustle and bustle of every day life! The breakfast buffet had plenty of options on it and they mixed it up a little bit each day. Keresaw greeted us each morning and was pleasant and quick to fulfill any requests. So ask for her and she will start the morning off right and give you any local information if you want to walk /run the golf course is right next door with paved paths that you can do that on. So if you are looking for quiet, place with good service - stay at the Koi and make sure you ask for Keresaw in dining!

It was my husband‘s Birthday and they were so friendly to provide to him a Birthday cake. The staff is very helpful and the hotel has a nice view.

Had a great time at koi. The veiws where beautiful. The room was nice. The staff was friendly. Damion and che'rise from the pool restaurant was very professional and welcoming and very helpful. The room was cleaned by Cherlyn from house keeping. The day before we left, That was the only time the room smelt and looked clean she did a wonderful job.

There are some issues regarding this hotel but First of all: be aware that the location is far away from everything else.If you have a rental car its totally OK location. Be also beware that the the hotel faces the seaside so alot of sargasm and one cannot go for a swim in the sea. There was not alot of guests since it was a bit off season so the bigger restaurant was closed and you dont see alot of other guests in the hotel. Things that should be improved: There are two elevators and the whole week we were there one of them was out of order. The 2 one didnt work one night so had to walk up. Talked to the reception about it, but yes this is how it is...another night was also not working properly... I wanted the restaurant to call the room when our takeaway food was ready. The answer was that they know that some of the telephones in the rooms are not working, but not which one! Then you make a list and check every room within a week you know! When checking out the check was not correct as our room was charged with room service we didnt order. If this was related to the fact that we changed room during our stay I will not say but it took some time to get this sorted out. The breakfast in the weekend was a buffet and during the week a a la carte. The buffet was a dissapointment but the a la carte was OK. Our cleaner Liheylyn Hauey was super friendly but majority of staff is not. The pictures makes the hotel looks a bit more fresher than it actually is! We felt it was a bit dated but its actually not so old! It just lack som TLC from staff to buildings to food. Would we stay here again? Probably not.

Wonderful stay overall. The Koi Resort has Beautiful and clean rooms and caring staff. Damion in dining and Kimberly at Reception are the staff that went above and beyond. If there was ever an issue, the staff would care for us right away. Only downfall, I wish the hotel had the sea wall up to keep the seaweed out so we could swim in the ocean but overall, glad we came to Koi

Our stay at the Koi Resort Saint Kitts, Curio Collection by Hilton was nothing short of exceptional. We chose this property to celebrate our 10-year anniversary, and it turned out to be the perfect setting. What stood out most was the staff. Within a day, they made us feel like family. Their genuine care and attention carried through every part of our stay—from the front desk to dining to concierge services. The resort itself is a true retreat. The peaceful atmosphere, ocean breezes, and beautiful pool area created a relaxing, almost dreamlike environment. Each morning, we enjoyed breakfast overlooking the ocean framed by tropical greenery—an unforgettable way to start the day. Dining was a highlight. Rajit and the restaurant team were incredibly thoughtful in accommodating my vegetarian diet, and every meal—whether at the bar or in our room—felt personalized and special. Chuck at the front desk went above and beyond, even assisting us with getting around, and the concierge team offered excellent recommendations that enhanced our trip. We also loved exploring St Kitts and Nevis. The people were welcoming, the island felt safe, and there was a strong sense of pride in the community that made the experience even more meaningful. The spacious rooms, beautiful ambiance, and well-equipped amenities—including the gym—made everything feel effortless. This was more than a vacation—it was a truly special experience. We’re already looking forward to returning.

The staff at The Koi Hilton resort was great! They are so helpful and kind. Kimberly, J'henell, Raheem, steKani, Cherylnn are all top notch professionals! I celebrated my birthday 🎂 here. Cherylnn did an Amazing job with decorating my room to make me feel super special. My room was clean, smelled great and so comfortable. The manager Kimberly made my stay EXCEPTIONAL. The entire staff made making reservations, calling taxis, airport pickups seamless. The property is very clean and modern with a very tranquil feel. The view from my room was simply breathtaking! I'm glad I chose here.

Great hotel experience before and after my time in Nevis. Had meals at the Koi and the staff including Keresaw was very friendly and welcoming.

Nice and quiet compared to some of the other resorts on the island . We stayed a week and it was wonderful! The whole staff is welcoming and friendly! The restaurant/pool bar is also very good ! The actual Koi Restaurant is being renovated currently so we hate we missed out on that but definitely look forward to it in the future! I definitely recommend this place if you don’t like all the hustle and bustle of the larger resort crowds

The koi resort staff was amazing. They made the trip three times better. They were pleasant and helpful every step of the way and they made me feel comfortable on the island. The staff were very friendly especially Ms.Edris, Raheem and Keresaw. Everyone was so polite and made sure we were doing okay.

Wonderful service! Jaquanna and the whole team made our stay even better!

Location and friendliness

Lack of warmth and facilities

There were no form of entertainment in the dinning room or at the hotel in general. It was too quiet

The cost of the stay didn't match the offerings. It was too expensive when compare to other resorts with less cost and more offerings

I have book a family trip 2nd - 5th December 2025. the total cost for the stay usd $604. I arrived at the hotel about 9 pm there time, upon arriving at the hotel and check in I was notify of a family emergency that I had to attend to the following morning, which would mean I had to check out the following morning. I advise the attendant that was on duty that we have to leave because of an family emergency. I was told that is ok and my payment would be pro-rated just only for the one night stay. It have been 3 plus months now and I still have not received my pro-rated refund. I was told the differance had gone to cancellation fees and verious misselanous charges that was not stepilated when i booked my hotel. I have made several attempts to have this issue resolved but no such luck. This is dishonest hotel practice we spend hours working to get funds and pay to go on these trip and these hotel have zero flexibility and consideration about there guest. Guys I just want to share DONT HAVE ANY MISS-FORTUNE HAPPEN WHILE YOU ARE ON VOCATION. Big brand company such as HILTON / KIO RESORT are not in the business of honest business practice and good customer service.

The hotel was nice and clean and the staff were great.

When come to the Caribbean you expect that you can eat local Caribbean food but that is not the case. This hotel only caters for Americans. So if you want experience a proper Caribbean holiday go to frigate bay where the hotels cater for both American and Caribbean food

The Hotel Koi Restaurant has a great selection of food. I have spent 9 days in the place and all my meals were delicious! The restaurant team as well as whole staff were very friendly and helpful. Especially, I would like to highlight performance of Chef Rajat. He is very professional and talented cook! Thank you very much to whole team!

The staff is phenomenon. Petula,Janelle, Larissa, and the other staff, provided excellent customer service to me and my godmother during our stay.

I wish water bottles were placed in the rooms.

The hotel was booked as part of a BA Holiday and I’m surprised this would be one of their offerings as it was disappointing and not up to the normal 4* standard of Hilton and the Curio Brand I have experienced in the past. I had booked an ocean view king room which was a nice big spacious room, comfortable bed with great views but the balcony was very sparsely decorated with 2 lone chairs and no table. That was when you worked out how to open the crazy heavy sliding door! Water wasn’t included but thankfully being a silver Hilton Honours member this entitled me to water but u had to request it on 3 out of the 4 days of my stay. It would have been helpful for reception to have maps of the island. They have a little shop which could be done out so much nicer. It has soft drinks, snacks and a few essential sanitary items but so much could be made of it selling postcards, local gifts etc The hotel had a nice well equipped gym on the 4th floor with 24 hour access. Things to bear in mind with the position of this hotel is that you lose the sun around 4pm, it’s very windy being on the Atlantic side and pool towels are a mission to get. You have to ask the restaurant staff and rather than having them all nicely folded by the pool they have to go and search in the back for them. Great if they’ve been laundered but not ideal when they’re still waiting to be done at 8.45am! It’s also worth noting the pool isn’t very big at all. There are about 15 sun loungers around the pool but when I checked in I was advised the hotel offered a shuttle at 11am to Frigate Bay with a return at 5.30pm but they don’t have any designated loungers there so you need to pay and sneak your pool towels out as they don’t allow you to take them out of the hotel and most people won’t have brought beach towels with them. A strange scenario to say the least as they don’t recommend swimming in the sea from the hotel. The ultra lounge and pool bar, which were the only 2 places for food open during my stay lacked any ambience and the quality of food was very disappointing. The breakfast is one of the worst I’ve had in a 4 star hotel. Very basic, no yoghurt or water which you’d expect on the most basic so essentially $20 for a cup If tea, stale croissant and some pineapple and melon. The dinner menu was very limited and given that there are no restaurant’s within walking distance it would have been better to have more choice. They didn’t offer any happy hour which would have attracted more business. All in all disappointing and not a fair reflection of what the island had to offer.

Location

No milk in room for hot drinks Fridge didn’t work.

The staff was friendly and very helpful. The hotel could be updated. The pool was not very inviting. A bit off the beaten path. Overall, a good experience for the price.

I called repeatedly trying to get in contact with delegates and the front desk experience was terrible. I was put on hold for minutes at a time. There needs to be more staff in reservations, in order to handle the phones and in person guests. Instead of pitying the length of time I had been holding on the phone, I was answered and placed on hold again. I hung and called again and I got a recording saying that call transfer had failed.

The breakfast was as expected, self served, was able to ask for additional if needed

This hotel was priced quite reasonably so I expected there might be a catch with the quality of the property. Instead, I was delighted by the size and newness of my room, the amenities, and the public areas of the property. The staff were pleasant to a fault. The only slight downside of this hotel is it's a little more remote than might appear on the map. I thought it would be walkable to Basseterre but it's more than an hour walk because the route is so convoluted. You really need a car or a scooter to stay here.

If you’re looking for a relaxing getaway, Koi Resort is the place to go. It’s a bit far from shops and restaurants, but the on-site food was delicious. My room was spacious, and Joquanna of the housekeeping staff was especially efficient. Upon returning to my room, she had it in an impeccable manner. The staff overall were very courteous and knowledgeable about activities to do around St. Kitts. My room also had both a shower and a separate tub, plus an ocean view that really enhanced the experience. Wi-Fi was free, but it seemed a bit unstable. If you’re heading there for work, be sure to have adequate data or purchase a local SIM card.

The property was as described. comfortable and cosy. ou will need a car or taxi as the location is a little out the way but I would recommend.

Only issue is the mini fridge in the rooms isnt really a fridge , its a chiller so its not cold enough to store any left overs

Everything

Nothing

Highly satisfactory

Location,Spa.

To start off the limescale in the showers were beyond fathomable,rust bleeding from the hinges,fixtures in the bathroom were broken,dirty mirror upon arrival,dirty balcony sliding door.The amount of mosquitoes in our room felt like we were in a jungle.Being advertised as a 4 star hotel,not a cash grab monopoly,i would expect bottled water in rooms for guests,and actual cutlery to stir my expired coffee with,these are from housekeeping unacceptable.Personally the service felt sluggish,as i was waiting 12 minutes plus just to ask for a bottle of water keeping in mind it wasn’t busy. The building was outdated and needed a serious upgrade, it was insufficiently lit . To end off the trip, we paid almost $50 for a buffet for two, bare in mind there was no cutlery or plates, we ate our meal from the 2 small bowls left on the very sad buffet. The front desk, and views were the only positives i could take away, they were helpful and quick. To finish it off,when we arrived me and my wife had to haul our luggage to our room ,no luggage carrier was offered,staff looking around for better days.

Stayed Dec 27th 2025-3rd Jan 2026. I hade a great stay. The location was well situated to all the activities and. The view from my room was captivating with a peaceful atmosphere and the room attendants were on point. I stayed in Room 502 and my room was always well kept and tidy. The attendant for my room was friendly and kind and did a great job. The staff at the restaurant were friendly and helpful. Overall all the staff were friendly, kind and helpful especially when I came at a time were their carnival celebrations. Giving me ideas of where to go and the activities that were planned.

We stayed at Koi Resort over Christmas as a family with children who are 5 and 7 and overall had a very pleasant, relaxing experience—especially if you’re looking for a quieter, more secluded resort at a great price point. The resort has stunning coastline views, and the pool was excellent for kids, with a wide platform around most of it that allowed them to safely walk and play. We even saw monkeys running across the pool deck or in the surrounding bushes many days. While the beach itself is very pretty, it’s on the rougher side of the island, so swimming isn’t recommended. You can still walk along the shore, and the resort does a good job keeping its stretch of beach clean. If you walk farther down beyond the property, you’ll notice plastic debris that has washed up, but this doesn’t detract from the views when you’re at the resort. The atmosphere felt very private, as the resort was never crowded, especially around the pool. At times this was wonderful—peaceful, calm, and relaxing—but it could also feel a bit quiet or eerie if you’re looking for energy or socialization. This is a great choice for travelers who want tranquility rather than hustle and bustle. Our room was excellent—spacious, clean, and comfortable, with a balcony overlooking the coastline and palms. The bathroom was particularly nice, with both a large shower and a big tub that worked well for kids. Food was okay overall. We had the continental breakfast included via Hilton Honors, which typically included toast, cereal, scrambled eggs, juice, coffee, fresh fruit, and rotating items like pancakes, oatmeal, or bread pudding. One standout was the Indian dinner at the onsite restaurant, which was a five-course meal and very good. There is no kids’ menu, so we had to get a bit creative ordering simple pasta options for our children. Unfortunately, service was somewhat inconsistent. Some staff members were warm and helpful, while others seemed stretched thin. We occasionally waited longer at the bar in the afternoons, and it felt like staffing or training might have been an issue. Housekeeping also missed replacing towels a couple of times during our stay. A few practical notes for families: - The on-site shop is very limited (sodas and a few random items), so bring essentials like sunscreen, bug spray, or medications. Otherwise you'll be driving across the island about 15-20 minutes to find stores with these. - No pool or beach toys are provided, so bring your own—we were glad we did. - Pool towels can’t be taken off property, so bring extra towels if you plan to explore other beaches. - We’d strongly recommend renting a car, as most island attractions aren’t close by. The resort does offer shuttle service if you prefer not to drive. Overall, Koi Resort is a beautiful, calm property with great views and comfortable rooms—ideal for families or couples seeking a peaceful getaway. Just plan ahead for kids’ needs, limited amenities on site, and transportation around the island.

We enjoyed the large hotel experience in a small resort. The property was kept well and very close to all activities. Most of all the staff there was very helpful and a delight every day. We will be back!!

No issues at this property

Besides the island being beautiful and picturesque. The people here are so friendly and accommodating. The staff always went above and beyond to make sure I was happy and satisfied. I first want to mention Keanu, he greeted me with a drink or 3 upon arrival, he checked me in, he took my bags to my room and he even shuttled me around the island. This guy is truly an asset to this property. I also wanted to mention Cherlyn, she was always warm and friendly and made sure my room had everything that I needed. this trip would not have been amazing if it weren’t for people like them.

I hadto send this to management Dear Management Team, I am writing to formally share my concerns regarding my current stay at Koi Resort. While I appreciate the helpfulness and professionalism of your staff at the front desk, maintenance, room service, and in the restaurant, I regret to say that several aspects of the resort experience have been disappointing and are dampening what should have been an enjoyable holiday. Key Issues Experienced - Breakfast & Dining Options: - The breakfast provided was a very basic continental selection, with no Caribbean choices or cultural variety. - There was no explanation in advance that the offering would be so limited, and the lack of options made it difficult to eat properly during our stay. - The food overall has been repetitive, with little effort to diversify menus or reflect local cuisine. - Cultural Experience: - During carnival season, one would expect music, themed foods, or cultural touches to enhance the atmosphere. Unfortunately, none of this was present, leaving the resort feeling disconnected from the vibrant local culture. - Facilities & Restrictions: - Guests are not permitted to take beach towels outside the hotel. While I was told this was due to previous misuse, it seems unfair to penalize current guests without offering a practical solution. - The resort lacks entertainment options, with no relevant sports channels available and only a very limited shop selection. This contributes to an overall impression of the resort being basic and uninspiring. Overall Impression As a travel agent visiting to assess whether I could recommend Koi Resort to clients, I must be honest: at present, I would struggle to do so. The views are beautiful, and your staff are knowledgeable and welcoming, but the lack of food variety, cultural integration, and guest-friendly facilities significantly detract from the experience. Request I urge management to: - Expand breakfast and dining options to include Caribbean and seasonal dishes. - Incorporate cultural elements, especially during carnival season, to reflect the spirit of the island. - Review guest restrictions (such as towel use) and implement fairer solutions. - Improve entertainment and shopping facilities to match the price point of the resort. I hope this feedback is taken constructively, as the potential for Koi Resort to be a truly memorable destination is clear. However, without meaningful improvements, the current offering does not justify the cost or expectations of guests.

Wanted to ensure I credited Tai from the spa with wonderful service. I know she is there only temporarily but I hope you can keep her as she was wonderful!

Beautiful pool, big room.

Shower did not get very warm, shampoo was empty. Restaurant menu was very minimal and basic

Great service !! Love how nice the staff members are they are down to earth and ready to look after you . The room prices are affordable as well

Janelle and Keaneau were incredible with checking me in and provided excellent customer service. They were both professional, courteous and went beyond the call of duty.

The KOI ended up being an excellent choice for me during my stay in Saint Kitts. It was off the beaten path a bit from the center of town. So a car or taxi is definitely the way to travel; and remember to bring USD or local currency in cash. The rooms were clean and well kept by the cleaning staff. All of the local staff were generous and friendly. The servers were swift, attentive, and kind. Tidiane in particular was very understanding; and it was a delight to be served by him during my time at the KOI. He made my stay noticeably more welcoming.

Excellent from first to last day! Staff, food, hotel amenities, rooms, cleanliness excellent! Perfectly situated. Management present, shuttle service on-point. The islands St. Kitts / Nevis, the people, the food, the events, night life, beaches amazing. Run, don't walk and go!

Wonderful massieur.she was able to make me relaxed even with my chalenges.and the conversation was pleasant.would definitely revisit

First off, I’d like to start with the positives. The room was excellent. We stayed in a partial sea view suite on the 5th floor. The balcony had a great view, but only 2 cheap chairs outside. Housekeeping did a great job cleaning everyday. They forgot towels one day, after taking our old towels, but that wasn’t the end of the world. The room was spacious and perfect for both my husband and I. The service may be the worst I have had at a Hilton property. It is not up to Hilton standards. Our room was ready 45 minutes after check in time. We booked an extra night a few weeks prior and switched rooms after that first night. That was fine, except when our second room was ready, housekeeping was still cleaning it. We had nowhere to go, having checked out of our previous rooms. They did not want to combine the 2 reservations either so we didn’t have to switch. On the 5th night of our stay, a special guest was having a party at the penthouse suite. There was security eyeballing us while we went into our room which made our uncomfortable. The party was loud and they were flooding into the hallway outside our room. The front desk refused to do anything. The location was fine. It is in the suburbs, but looked nothing like the pictures online. The poor was run down. Breakfast, which is usually included for Diamond members, only consisted oatmeal, fruit, and stale pastries. The gym was nice and motivated us to work out most mornings. But, there were no more amenities. Following this stay, we will need to reevaluate keeping our Diamond status. We pay for the highest membership annually and expected more of Hilton. We have never had this poor of an experience ever at a Hilton property and were shocked to experience this. Hilton definitely needs to address this with this property.

Very clean and good quality for money.

Far away from everything (taxis are very expensive). No possibility for late checkout despite they told us it was the case. Restaurant is expensive.

Just standard really nothing special

For the Accomodation, the pool was very fast very small

Such a beautiful location. Very happy that it’s right off the beach, so everyday you wake up to the sound of the ocean. All the staff were very hospitable. Everyone was so attentive and genuinely wanted you to enjoy the island as much as enjoying your stay. Kenesha and Keaneau deserve a special shoutout. Both were so sweet, and kept making sure that I was having a good time. Thank you all so much for everything.

Staff very friendly and helpful. Anseta was fantastic…always bubbly and smiling! Atmosphere and room were very relaxing and comfortable.

The architecture blends so well with the beach location. Provides a very relaxing atmosphere.

The landscaping is tired and much of it needs some love. A bit pricey but the service is outstanding making it a good value and wonderful experience.

Excellent service, very clean, if you're looking for a quiet stay pleasant Roshan, Keresaw and Tyjohn. Honestly one of the best stays great for hiking music is a vibes, food is wonderful.

My sister and I stayed at Koi in early October for her birthday getaway, and it was truly a wonderful experience. The room was clean and spacious enough and the hotel had a serene, zen vibe. We visited during the beginning of the shoulder season so it was a bit slow, be we loved it! The entire staff could not be more helpful, with tips on how to get around and things to do. Everyone was kind and pleasant. Of note was Petula at check-in who was very patient, as well as the bar/restaurant staff, especially but not only Tidiane, Rachel and V. Houskeeping should also be mentioned for bringing clean towels and anything else requested right away. There were two maintenance issues with the room during our stay but they were addressed timely by the engineer. The food in the restaurant was fresh and delicious. I had the quinoa salad three times within the 5 days I was at the hotel! The view of the ocean is beautiful. Even though we could not walk on the beach, one night we sat in the chairs and watched the super moon appear from behind the clouds. It was truly magical. If you want a tourist trap, Koi is not the place for you. Otherwise, you will definitely not regret staying there.

Sophia gives an amazing spa experience, great massage and customers service. The 60 minutes massage felt better than most 90 minute massage I’ve had elsewhere.

If you're looking for a resort that caters to your every whim, you must book Koi Resort. The location is secluded from the hustle and bustle of the island. I would recommend renting a basic car during your stay to allow you the option of exploring the rest of the beautiful island on your own schedule. Food at the resort was excellent, with the best dinner entrees being the steak, lamb chops and the Saturday night special of lobster. Breakfast is listed as "Continental" but they are most accommodating and will work with you on breakfast choices. Egg is included in that breakfast if you added it onto your booking. Our room was supposed to be the Oceanfront King. Upon check in, our room was not ready, so they bumped us up to the Oceanfront King Suite. Wow! The room was well maintained and had all the comforts that we needed. The housekeeping staff made sure we had everything we needed. I can't rave enough about the staff. Everyone was making sure that my wife and I were happy and enjoying our stay. If you're looking to recharge your body batteries, the Koi resort is the one that will allow you to completely chill out. The meaning of Koi in Japanese is "the one for love". The experience we had was more Zen than Koi. We thank the entire staff for making our stay one that we soon won't forget. My wife and I have reviewed many resorts over the past few years. Since "retiring", we've been able to visit some great and some not-so-great resorts. To see past reviews, visit https://www.tripadvisor.com/Profile/TheKrajnyks?fid=37ed3b08-c32c-4de9-aa9a-ca375ad3189d

The koi and its staff let's just say amazing. The resort is beautiful with beautiful views, landscaping and amazing cuisines. Everyone very helpful and friendly. Make sure you try the restaurant on site for breakfast, lunch and dinner. Upon arrival you'll be greeted by petula, one of the great concierge staff.all in all 10/10 am planning my next visit.

I liked how over their was set up and ohhh don't let me tell you about the staffs they had great customer service .

Yes great location room with full sea view. Very spacious room and bathroom kept clean and tidy. Good All staff were very helpful and pleasant especially in the dining area. Anseta was very helpful. Very efficient and business like. Easy and efficient. Yes of course amazing views and scenery. Good atmosphere in the shared spaces. Very quiet but it is not quite high season. But as expected we like quiet. I don't think we are missing anything from the amenities provided so far. Very good. No I think we had the service we expected. Very clean. Very good and clean. Yes pool, gym and restaurant. All very good. Particularly that the kitchen was open all day allowing us flexibility to plan our day. No room details were great. For the first time on St Kitts it was as expected or better. Yes we felt very comfortable.

We had an excellent experience. They made our stay pleasant. They decorated my room for my birthday! What a wonderful surprise!!