Hilton Rome Eur La Lama

Ubicación, instalaciones

Ascensores lentos

فندقي المفضل في روما وانصح به

لاشي

They didn’t don’t refund money back for my deposit. They one month ignored my calls and meseges. Scam HOTEL

They didn’t don’t refund money back for my deposit. They one month ignored my calls and meseges. Scam HOTEL

The property was nice, had good space, modern features like electronic curtain functionality

The smoke detector light kept blinking all night. Although we had booked for breakfast we were asked on all days if we were sure we booked breakfast. A minor inconvenience but meant a lot to me.

camera comoda, letto super confortevole. colazione ni, brioche a volte umide e non molta scelta gluten free

vi prego, risolvete il problema degli ascensori. vi danneggia a livello di immagine. dovevo svegliarmi un'ora prima per poter usufruire dell'ascensore ed arrivare puntuale ai mie appuntamenti

Silenzioso,ottima posizione essendo vicino alla fiera (Nuvola)

Ascensori con problemi di manutenzione e lunghe attese agli ascensori stessi

Accès rapide et facile depuis l’aéroport en voiture. Personnel très accueillant, disponible et attentionné. Cadre très agréable, aussi bien à l’intérieur de l’hôtel que dans ses alentours.

Lors de mon séjour, je me déplaçais avec un véhicule de location. J’ai donc regretté que le parking soit facturé 22 € par jour. À mon sens, il aurait été appréciable que le stationnement soit gratuit, ou au moins proposé à un tarif préférentiel pour les clients de l’hôtel.

La camera grande e il wc separata dal resto del bagno, aria condizionata silenziosa

Mancava caffè in capsule

Posizione ottima e camera molto bella

Servizio garage davvero insufficiente per un Hilton, molto articolato sia parcheggiare che uscire dal garage, soprattutto dopo le ore 23. Servizio almeno durante il nostro soggiorno non da 4 stelle, personale superficiale ed in qualche caso con modi inappropriati.

Lovely clean hotel in good location

No swimming pool

Wij hadden een hoekkamer. Hij was ruim. Er werd goed schoongemaakt.

De locatie, de voorzieningen in de buurt waren matig. Het ontbijt had weinig keuze. In die hitte zou water in de kamer gratis moeten zijn.

The location was near the metro and bus and reached everywhere in 10 min

The only problem was the shower which wasn't clean but in general was so clean and tidy

Hôtel très propre, chambre spacieuse, personnel agréable

Le petit déjeuner !

Big room and good breakfast Clean

Expensive parking

Oda geniş

Araç park ücreti 35 eur konum uzak

Excellent and clean

Far from center

We love the room especially the view from our window

There’s nothing not to like about the property

Quality hotel, wide breakfast, easy parking in basement. Metro station near.

Hydraulic elevators were slow and one was in usage even that the glass floor was completely broken in small pieces and handrail was moving a lot inside the elevator car.

Хареса ми обслужването и интериора на хотела извън стаите. На покрива има чудесен бар. Фитнеса също е на прилично ниво. Местоположението е в близост до метростнация.

Не ми хареса стъклената баня и факта, че мивката се намира в стаята без да е шумоизолирана и затоварена в отделно помещение. Тоалетната също е със стъклена врата, но матирана. Там поне е помислено да не се вижда нищо, но каквото и да вършиш, всичко се чува в стаята. Хвърлени са доста пари в дизайн и всичко е луксозно изпълнено, но проектанта трябва да си хвърли дипломата, заради проектирането на стаята и стъклените стени на банята и тоалетната. От 6 асансьора работеха 4. За хотел от този клас това е недопустимо.

Staff very helpful. They even helped us accommodate a little before check in

朝食が美味しかった。

エレベーターが遅い。低階層は上層階の人が乗るとなかなか乗れない。

keine Auswahl Frühstück

All was perfect

Presque tous les services.

Moins d'eau pour boire gratuitement dans chambre Plus de temps pour attendre le taxi Un peu trop eloigne du centre ville. Merci

Literie confortable, belle chambre

Room-service

Eccezionale . Struttura moderna ma accogliente e di classe .

al top tutto

la doccia è troppo bassa e allaga il bagno.

Staff was engaging and nice.

Breakfast was boring. Bathroom arrangement odd.

Сподобався інтерʼєр, шумоізрляція, мʼяке чиста постіль, ситні, смачні сніданки . Розташування поруч з метро.

Брудний посуд в номері, номер бронювали на 2 ночі - прибирання не було ні разу, немає басейну в цьому величезному готелі. Басейн знаходиться в 10 хвилинах пішки від готелю за екстра гроші.

נקי, מסודר, צוות אדיב.

רחוק מהעיר אבל קרוב למטרו.

Le lit était confortable et la climatisation.L'aceuil était super et le petit déjeuner aussi

Tutto dalla camera ,al cibo e anche il personale

Good with variable items

I would like if WC toilet would add a small twilets’s shower

TEMİZLİK ÇOK İYİ VE BAŞARILIYDI

ASANSÖR LER ACIL BİR ÇÖZÜM BULUNMALI

Tout

Manque de variété les menus repas pour les commandes de nuit

Sempre ottima

-

Very clean place

Far from City centre

الموقع بيعيد جدا عن المواقع الي تبي تزورها والمواصلات غاليه جدا وتكلفه خصوصا اذا انتم عائله الموقع بعيد والفندق الخدمه فيه متوسطه ولا في ماء مجاني والطلبات تتاخر لما تطلبها صراحة الخدمة مو ذاك الزود بس الغرف واسعه والفندق حلو من ناحيه الراحة رالسرير

البعد جدا بعيد عن اماكن السياحه والخدمه مو جيدة يتاخرون ولا يوجد ماء مجاني في الغرفه

The room was beautiful, the breakfast staff were amazing, very helpful and extremely nice. Welcoming everyone with a smile and making sure everyone got everything they needed.

Room is beautiful, good breakfast, silent at night.

Gym was small and over crowded. A bit messy during breakfast.

Everything about this hotel is easy excellent, fantastic service. Very good location, 3 min walk to metro and 6 stops to the Colosseum (20 mins) great parking.

Nothing

Struttura, ottimo servizio, ottima colazione.

Il bagno della camera.

The weather is very hot and dry for people coming from South East Asia on July 2026. Perhaps we just need extra effort preparation to get use to the climate change. First time for me to stay outside the city out of 6 visits to ROME. The hotel take about Euro 22 to got Vatican city or Euro 45 back and forth. UBER is easy to book in ROME and ROME have traffic in the morning as usual.

Parking fee can be charge twice and need extra careful when you check out to see the detail

Bellissima struttura , camere molto belle. Unica pecca a mio avviso, il bagno con poca privacy se si soggiorna con altre persone, amici o parenti. Per il resto, tutto bene eccezionale, così come colazione, professionalità e disponibilità dello staff.

Kort vei til tivoliet og de store rommene. Utsikten fra topp etasjen.

Servicen, ekstremt dårlig service og uhøflig mot kundene. Ingen basseng og treningssenter var veldig lite.

Très bel hôtel. Chambre spacieuse, moderne et propre, confortable. Jolie salle de bain. Excellent petit déjeuner.

It would have been fairly easy for this apparently fairly new hotel to get a more generous score from me, given that the location, while not central, is fairly close to a metro station, and the rooms compare favorably in size and quality with more expensive hotels located more centrally. Unfortunately, the executive lounge was a complete waste of time. The unhealthy and uninteresting selection of food there in the evening was visibly inspired by the desire to economize. One might easily forget that the hotel is in Italy, one of the most interesting countries in the world when it comes to cuisine; in this executive lounge the hotel might just as well have been in a country without any food worthy of mention. In the app I could not check out - the checkout option just took me to a page that said this was where I would check out later. Later, without having done anything myself, the app indeed showed me as checked out. That notification was accompanied by the promise of my invoice by email. The invoice never came. Two days later, Hilton's AI chat, useless as usual, offers the option of requesting a receipt but could then only tell me that "the hotel receipt is unavailable." The app then offered to connect me with the hotel, but the outcome of that was "we are temporarily offline." A response came later, asking me to submit the request by email. I did so and then finally got the receipt (in an email addressed to "Dear Ms. Brown"). I don't understand why Hilton not only doesn't provide me the receipt proactively (which it had said it would), but then makes it difficult to request it.

Palazzo ed arredii spettacolari. Stanza adeguata e pulita. Garage molto comodo ed ampio. Personale cortese e disponibile.

Nella camera il minibar completamente sguarnito di prodotti. Presenti solo bottigliette di acqua minerale al prezzo di € 3,00 cadauna (anche se poi, al check out, fornite in omaggio). Mancanza delle ciabattine di cortesia. Richieste alla concierge non sono mai arrivate. Provato anche a richiederle tramite centralino telefonico (int. 9) senza però alcuna risposta. Servizo al bar molto lento. Mancanza di una macchinetta (tipo Nespresso) per il caffè ma solo bollitore d'acqua e bustine (caffè, the, camomilla, zucchero). Mancanza totale di cucchiaini per tazzine. Scarsissime indicazioni per uscire dal garage e salire all'albergo.

Gli arredi, la posizione, la gentilezza dello staff

Il parcheggio a pagamento; il kit cortesia in cui c’era solo la cuffia per la doccia e nient’altro.

The room was not cleaned on our last night and we had no towels.

Tudo

Falta piscina

Nice but a bit far

It is expensive

Beliggenheten og flott hotell. Vi fikk store familierom som var connected til hverandre og moderne rom. Sengene var store og komfortable. Store vinduer med utsikt,

Personalet og igjen personalet. Alt fra de som jobbet i resepsjonen og housekeeping. De var sure, arrogante og likte ikke sine besøkende i det hele tatt. Det er greit å ha fint hotell men når personalet gir så dårlig service da ødelegger det oppholdet masse.

Персонал был вежлив и мил, но в рум сервис было крайне трудно дозвониться, напитки они несли нам около часа и затем обвинили нас, якобы у нас было включено "не беспокоить" что не правда, с потолка из кондиционера громко капала вода на паркет и для сна пришлось надеть беруши. Но в целом это свежий чистый отель для ночевки перед вылетом.

в рум сервис было крайне трудно дозвониться, напитки они несли нам около часа и затем обвинили нас, якобы у нас было включено "не беспокоить" что не правда, с потолка из кондиционера громко капала вода на паркет и для сна пришлось надеть беруши

We stayed at this hotel with an Italy tour through Gate 1 Travel Company. There were 34 people on this tour including my husband & myself. We were in room 1208. Pros: The room was modern and in the Financial District of Rome. It was located on the 12th floor so we had a great view. It had 2 double beds that were not twin beds pushed together as is typical in Europe. The room was very spacious. It had a safe that fit our 2 laptop computers and other items. The staff for breakfast was outstanding especially Gina that went above & beyond to have the Chef make my husband's special request for eggs in a hole. They came out great! Thank Gina & Chef! Cons: There were always 1 or 2 elevators out of 6 not working so at times there was a long wait for them. The air conditioning controls in our room did not work. We had to constantly call the Front Desk to have them adjust them since they could control individual rooms from there. One night at 2am, no one answered & my husband had to go down to the Front Desk about the air. He was very surprised to see 2 men standing at the desk doing nothing. Why didn't they answer the phones!?! He was so mad after that as you can imagine. Every time we took a shower, the water leaked out under the door. This created a huge mess by the sink. We had to put towels down just to soak up the water. Be aware that the doors to the toilet & shower are frosted glass & see through. The "bathroom" area is not closed of from the rest of the room so if you don't want your roommate to see you, do not share rooms. Not many restaurants/food choices near the hotel & the hotel's restaurant was rather expensive. I would not recommend this hotel if you want to be close to the ancient Roman ruins. It is far away & you would need to take a taxi which was 30 euros each way or metro to get there.

O ambiente moderno limpo agradável

Sem reclamações

Modern decor

The elevator

Shame as not necessarily a hotel issue but hotel should have handled better imo. Booked a taxi through concierge in advance. Booked for 3AM come down with family to find the taxi company hadn’t accepted booking but no one thought to tell us or try another. Reception then arranged one but sent the wrong size taxi despite me clarifying there were 5 of us. Late to airport

Café da manhã bom, localização boa, perto do aeroporto e outlet. Bom hotel para véspera do retorno para casa.

Falta de explicação das comodidades do quarto. Fiquei sem limpeza no quarto pq não vi um botão acionado. Comida ruim e cara do serviço de quarto. Não corresponde a qualidade de comida dos outros hotéis Hilton.

Good hotel

Location not close to attractions

Herşey mükemmeldi

Hilton otelin depozito uygulaması çok garipti.Müşteriye olan güvensiz uygulama sistemleri

Todo excelente cama y buena comodidad , almohadas comodas

Nada

I DISPENSER DEL BAGNO SCHIUMA ERANO VUOTI

We had a deeply disappointing experience at Hilton Rome EUR La Lama involving serious damage to our professional electronic equipment after our luggage was handled by hotel staff. The hotel itself may appear modern and upscale, but our experience after the incident was unacceptable. We discovered the damage after the luggage handling, reported it, and provided documentation, including photos/videos and metadata showing the timing of discovery. The damaged equipment was not casual personal property; it was work equipment that directly affected our ability to operate our business while traveling. Rather than resolving the issue in a professional and guest-focused way, the matter was routed through Zürich, the insurer, and the claim was later denied. Their position was essentially that they could not prove the damage happened at the hotel. We strongly disagree and believe the evidence we provided was not fairly addressed. The part that bothers us most is the lack of accountability. A hotel operating under the Hilton brand should have a serious process for handling guest property, preserving evidence, investigating luggage incidents, and treating guests fairly when expensive belongings are damaged. Instead, we experienced delay, denial, and a response that felt dismissive. Travelers should be very cautious if bringing laptops, monitors, camera gear, medical equipment, or other valuable items to this hotel. Based on our experience, if something happens to your property after hotel staff handles it, you may be left fighting with the hotel and insurer rather than receiving a fair resolution. We expected much better from Hilton. This experience has seriously damaged our trust in the brand.

Très bel hôtel, bien tenu, personnel aux petits soins, un très bel endroit bien situé.

I am writing to share my disappointment regarding our recent stay at your hotel in Rome. As a family who specifically chose Hilton because of its reputation for excellent hospitality and service, our experience unfortunately fell far below our expectations. Before our arrival, we made two very clear requests. Firstly, we requested a room with a bathtub, as we are travelling with two young children and a bath is an important part of their daily routine. Secondly, we booked two rooms and specifically requested that they be connected or at the very least located next to each other. Upon arrival, neither request had been accommodated. Not only was there no bathtub in our room, but our two rooms were also separated. As a family travelling with small children, having two separate rooms on different locations makes very little sense. We had to insist before an alternative was offered and the rooms were eventually connected. This was stressful and unnecessary, especially considering these requests had been communicated well in advance. Unfortunately, this was only the beginning of several disappointing experiences. After checking in, we asked about the laundry service. We were assured that our clothes could easily be washed and that, if we handed them in before midday, they would be returned later that day. Instead, at approximately 3:30 PM, our clothing was returned folded, wrapped in plastic, and completely unwashed. To make matters worse, we were presented with a bill of €96 for a service that had not been carried out. When we pointed this out, the staff acknowledged the mistake and said they would “see what they could do.” Our clothes were collected again and only returned much later that evening after finally being washed. While the issue was eventually corrected, it caused considerable inconvenience and wasted a large part of our day. Throughout our stay, there were also continuous problems with the elevators.

Ottima colazione, il letto king molto bello e comodo silenzioso ed elegante

Tutto! Impeccabile!

Luxos, acces usor la metrou si autobuz, mic dejun bogat.

Curatenia in camera se facea superficial! Nu se lua gunoiul extra lasat de la cumparaturi in fiecare zi, se putea face mai bine curat in camera la nivel de Hilton !

Hotel is very comfortable and staff are very friendly Special thank to Mr.Alessandro receptionist very helpful and friendly did our check in super fast and helped me with information about this beautiful city

Tre giorni meravigliosi in una nuova e bella realtà della Capitale. Eccellenza in ogni settore. Prima colazione completa e vastissima, molto simile alla mia abituale. Ristorante ottimo. Molto professionale, ben formato, giovane e motivato l’intero personale di sala, ottimi cucina e chef, ricevimento, sicurezza, manutenzioni, bar e ristorazione, pulizia camere, con attenzione massima a ogni necessità dell’ospite. Controlli giusti per gli ingressi di chi sarebbe venuto a trovarmi, con esigenza di comunicazione preventiva: una garanzia per chi soggiorna. Non tutti gli Hilton sono a livelli così alti. Va tenuto conto anche dell’alto indice di difficoltà, enorme struttura, numeri alti: occorre essere particolarmente abili a sostenere questo. Un sincero plauso a tutti. Arredamento stupendo. Edificio ben costruito.

Nulla. Non ho trovato difetti.

The staff were very helpful in view of my husband's dietary requirements. Very special thanks to Gaia D'Amore for the wonderful way she looked after our dietary needs.

La colazione abbondante I letti comodi

In due giorni non sono passati a pulire la stanza. Lo staff non all'altezza delle stelle dichiarate. Al check out è stato fatto direttamente l'addebito senza mostrare cosa stavo pagando prima. I tavoli della colazione apparecchiati in modo incompleto (senza bicchieri e cucchiaio). Nelle stanza l'acqua è presente solo a pagamento. Il bagno aperto senza porta a dividere la camera.

👍

👍

es espectacular, pero pues la distancia no es tan central a lo más turística de roma

es divino

The room size is very big and comfortable.

When we checked in, we found the shower was not fixed yet. Anyhow, I managed to fix it myself.

Very elegant

L'edificio

Gli ascensori

Great location. Clean. Easy access to the airport

The elevators are a nightmare if you are staying on the lower floors. Every elevator was full by the time it reached me. I ended up taking one up to the top to be able to get on one. Exiting the parking structure was confusing. No signage on what to do at the exit

Struttura molto bella e camere confortevoli, ottima colazione

Abbiamo soggiornato in questo hotel più volte, sempre trovati molto bene ma questa volte qualche pecca: - alle 15,00 la camera era ancora da rifare - pulizia della camera così così, capelli in giro anche dopo in rifacimento della camera

Loved our stay! Staff was super helpful and soooo friendly!

The people were wonderful. The property is beautiful the area is nice. It’s very convenient to the train the bus I would do it again

Love it all

L’eleganza, il lusso discreto, il servizio impeccabile

…

Harika kahvaltı güler yüzlü personel

Odada gereksiz bir teknoloji Perde açıp kapatmak uğraştırıyor, manuel olsa daha iyiydi

La vicinanza alla Nuvola

Tutto ok

tutto includo servizio