Arabella Hotel Golf & Spa

This was a true 5 star hotel. The services were great, and the fact that they had a play area and program for the kids...genius idea.

Great location for golf. Check in took some time as she had to keep on asking for advice from coworkers. Great food and drinks

The property and golf are excellent but the food is not up to par 😞

Escape from the City for a few days. The hotel is perfectly located on a large golf estate by the lagoon. Plenty to do in and around the estate for fun and fitness. Hermanus and Kleinmond short drive away

Stay here! I wished I had more flexibility. I would have stayed here longer!

My wife and I stopped over at Arabella Golf Resort and Spa for three nights. The staff were absolutely amazing, the food brilliant, the breakfast exceptional! In addition I had an accident involving me to be rushed to the emergency section of Mediclinic Hermanus. The duty Supervisor realised the urgency, and treated me whilst the ambulance was en route. Quickly fixed up, the staff Supervisor at Arabella personally drove to collect us and take us back to the hotel at 1.30 in the morning. A very well managed hotel with professional staff that use initiative. Great work Arabella, we will be back. Highly recommended. Thank you!!

Hotel was amazing for a weekend away. Service was phenomenal especially the front desk on arrival and check out.

golf couse , and rooms very good service has to be better

We loved staying at beautiful Arabella! The golf course was immaculate and we loved getting spa treatments as well. The food at the hotel was also 5 star and service was amazing. Beautiful property! We would definitely recommend staying here and coming here again!

Beautiful location, stunning golf course, friendly staff, lovely spa treatments. For the class of the hotel it is beginning to a bit tired. Restaurant food disappointing for the standard of the hotel.

This is an excellent hotel in which to pass a few days whilst in the area of Hermanus. The facilities are superb.

Absolutely fantastic service and staff with a great golf course on property.

Lovely hotel with a nice pool, beautiful room and great golf course. There are trails to walk on. The spa was perfect. Only complaint would be the slow service in the restaurant.

Wonderful hotel within a country club. Amazing views and good food.

Used to be a great hotel now it's just ok. Rooms a bit dated, but es

Lovely, comfortable stay for 2 nights. The resort, grounds and surrounding estuary/ wetlands are beautiful. Welcoming and friendly staff especially in the lounge area. Child friendly which was a major plus for us. The staff are very attentive and go out of their way to accomodate you. Awesome breakfasts with a good variety of options. The lady making the flapjacks/ pancakes deserves a shoutout! Absolutely delicious! Not to mention the ladies manning the egg stations! The eggs benedict and omlettes were spot on! Rooms are comfortable and clean. Overall great facilities and highly recommended. We would definitely return. And not to forgot - the live entertainment both on Saturday and Sunday evening were great! Thank you for an awesome stay Arabella!

Stay was good but not excellent, small things missing for 5 stars. Breakfast service a bit slow.

What a breath of fresh air to enter through the gates at Arabella! Beautiful, tranquil and breathtaking! All the amenities and food are next level. It is the place to go for rest, golf, and relaxation. The spa was wonderful. We were really impressed with the staff. Can’t wait to get back!

Great location. Wonderful views and facilities. Pockets of good service but overall staff morale low and could be felt through inconsistent service levels experienced.

Fantastic service, beautiful setting, could not ask for better.

we were very happy - difficult to get a spa appointment - hotel staff were very good - lovely views - golf course fantastic - great room -

We

Great location - although golf course meant we couldn't walk around the best views. Staff all very friendly and helpful but not adequately trained due to lack of supervision/management. Did not match the 5 star standard as per Expedia. Check in experience was poor (room not fully serviced!) with management response dismissive/lacking in customer service.

I had the most amazing experience and will definitely come back. The view, the service, the quality, the environment....everything about this place is just so amazing. I absolutely loved it.

The hotel is deteriorating in terms of service and cleanliness. Rooms and carpets are dirty and on the 1st morning the room was not cleaned. Bed was pulled right, but towels still on the floor, dirty bins, dirty bathroom and fridge. Overall poor cleaning and condition of room. Went to 5th floor for coffee and waited for ages with no waiter to be located. Eventually she rocked up and we were served with no apology or smile or in fact any emotion. Food generally not bad, however bad experience with fish not being the usual fresh good quality. Restaurant staff are friendly but not very efficient. Never seen so many guests waving hands to no avail. Rather disappointing considering the fact that we are frequent visitors to the hotel. Really hope the overall service improves and matches the star-grading.

We really enjoyed our short stay. The hotel was beautiful and the staff were very friendly.

Had a lovely stay just disappointed that they were not able to accommodate us for another evening and did not bother to come back to us . While other booking sites had accommodation available on he day of our departure - I had already booked in at another hotel by then . Rather impersonal

I have visited this hotel many times and this stay was sadly a little disappointing. The room and outside facilities are lovely but the restaurant, service and food was far below par.

Fantastic golf Resort and great golf course. We had a room overlooking the lagoon, spectacular views.

Conformable stay. Piano was out of tune. Fix the locks on your outside doors

Horrible, firstly the room we booked with the view we didn’t recive on arrival then we had to wait for another room which wasn’t even fully prepared along with not being cleaned up to standards. Found hair inside my food, within the 10days of different hotels and my travelling in the last 5 years the worst I have stayed in so far very low standandarda I don’t rate this place at all.

We went to the Arabella to celebrate my 40th birthday, I booked two rooms via hotels.com The overall stay was disappointing. The food at breakfast and dinner was nearly inedible and way over priced. The restaurant staff were very unfriendly to such a point they told the children to "sit down and be quiet", I mean really a 2 and 4 year old . . . .if they don't want children don't advertise it as a family friendly hotel with children's club The handles on the bathroom doors were falling off, not security lock on the inside of the one bedroom door. The toilet was not clean in the one room so I had to call housekeeping . . unhygienic and disgusting. I will never visit this hotel again nor will I promote it as a holiday destination . . . It was a terrible letdown in celebrating my birthday!

Loved the Hotel. Rooms nicely decorated and clean. Hotel to relook at spa closing times...maybe 21:00. Food was also good not that pricey. Alcohol ridiculously expensive. Does the hotel really need a 200% markup on the alcohol they sell. The price per night is reasonable enough. Cant really complain...staff friendly. Will defintately return.

Hotel was beatuful with good service, and proficient staff. Amenities were very good just a pity that the menu selection was limited and not up to standard for a five star establishment.

Wonderful first time experience to stay in the area and the hotel !! We enjoyed every moment ! And wil go again. ONLY thing that was not acceptable - nobody to receive us outside and help us with luggage .....

Everything was wonderful Best buffet breakfast I’ve ever had in my 46 years Beautiful pool and wonderful spa and sauna facilities Bed was luxuriously comfortable Bathroom extravaganza Stafff wonderful

Stayed for the 4th time on visits to Cape Town. I think this should say it all.

The general experience was satisfactory. The suites, spa and receptions areas are very clean. The suites could do with a soft-makeover which is way overdue. Dinner at the A-la-cart restaurant was reserved a week in advance, confirmed at check-in and again checked once I was in my room. When we arrived for dinner, we were seated in the buffet restaurant between an extremely loud an rowdy group of conference attendees. Only once I voiced my dismay, was the A-la-cart opened and we were seated there....soon to be joined by 3 other tables. And even in this restaurant a peaceful meal was unattainable since the noise from the buffet restaurant was overwhelmingly loud. While I fully appreciate that a hotel biggest income is from hosting conferences, it can NOT be done at the expense of the other guests who are ALSO paying a full rate.

Thank you - our stay in Arabella has been amazing. Just surpriced by all the kids that also visit the Hotel. The public areas were very noicy - kids crying and screaming all the time. Defnitely not a venue for a romantic weekend. I would like to suggest that you maybe have private area for the parents with kids... it is such an awesome venue - 5 star service... and then the kids spoil it all for the couples who dont have kids. One of the best Hotels I have stayed in - amazing staff, the best Spa experience.... but to many screaming kids🙈🙈🙈🙈

This is a lovely exclusive hotel, set overlooking a lagoon and with a golf course wrapped around, it also has two lovely tennis courts and a gorgeous pool area. The staff were all excellent and also friendly. When we asked for a late check out they were happy to oblige. Now part of the Marriott group, although not fully switched over st the time of our stay. Highly recommend.

A piece of glass was in my food and discovered whilst eating and management has ignored this...Multiple emails have been sent to Louis,wayne and Michael and hey have decided to shove this under the carpet. Please be careful when eating at their Jumani restaurant and dont expect anything to be done by management if you happen to get injured at their hotel!

Nothing special as a hotel. Food and restaurant service very average. Golf and golf service were good.

Great hotel not quite what you would expect from a 5 star but not far off. Staff need a little more training in what’s expected from them but overall a very pleasant experience we would definitely stay again.

Thoroughly enjoyed it. More halaal meals should be considered though.

I stayed there with my disabled son, a facility we had used several times in the past. It was a refreshing experience to find staff being amazing in their attentiveness towards our needs. Although we did not ask for too much, what we did was provided with grace and courtesy. This hotel accommodation is rather dated but its location and service make up for that deficit.

I’ve stayed here before and was extremely shocked how much it’s gone down. Staff unprofessional and not always very helpful, noisy children under 16 in the spa area, the bathroom certainly needs a lot of attention. Totally overpriced for what you get. Will definitely not recommend it to anyone

The hotel is situated in beautiful and serene surroundings. The stay was very relaxing and pleasant

We stayed overnight at Arabella as a mid trip treat. My husband played golf in the day we left. I was treated to a surprise treatment in the spa. We spent a day by the lovely pools and ate in the buffet restaurant as the main restaurant was closed. The quality of the food was very good, although there wasn’t a lot of atmosphere.

What a stunning location! Really beautiful and very peaceful - I can see why people would live on this resort (there is a separate residential area). The hotel itself has an incredible view, both inside and out - the entrance and bar (the ground floor - even though the hotel is upside-down) is stunning. The room was as expected and comfortable, if a little dated and scruffy if you look too closely. The restaurant (for dinner at least) is split in two, with an a la carte menu on one side and a buffet on the other; we had the buffet which was OK but actually the selection wasn't as good as it first appeared. Lunch was very nice, and breakfast (on which all hotels should be judged!) was average. The staff were absolutely amazing, and couldn't be more helpful or friendly. Overall, I would recommend this hotel, even though a few things could be improved.

Joined friends from UK for golf, Hotel excellent golf course lovely, food ,service etc all good

The Arabella Hotel and Golf course are top quality venues. Staff if great and the service is good.There is room for improvement though. It was not possible to have a cocktail or glass of wine outside, despite it being a great sundown evening, nor was it possible to have breakfast outside, despite it being a glorious morning. The a la carte restaurant was good but could be better (both in terms of design and ambiance, as well as quality of the menu) to match the quality of the whole hotel.

This hotel has seen better days. General maintenance is desperately needed. The brochure in my room was very old. Our bed base had a hole in it. There was only one teaspoon in my room. The mini bar is very basic. This is a beautiful location. The golf course is top notch. The staff is very friendly. For what I paid for my stay, I must say I accepted more of my room. Not good value for money.

Amazing honeymoon....

Overall amazing

Pleasant stay, very secure grounds (which include private residences and a golf links). Good menu and service, good facilities. Although situated far from a major road, the road noise was profound when one opened the sliding door for fresh air - a constant traffic roar throughout the night.

The stay was enjoyable. However, we found a wasps next under the balustrade of our balcony. My wife is extremely allergic to bee and wasp stings and this distressed her quite a bit.

Overall stay was pleasant our door closure was broken upon arrival but was fixed very quickly. Disappointed in Hotel.com for not requesting with the hotel about my request

The hotel has a fantastic golf course and has views to kill for - unfortunately the hotel itself is "tired" and is in need of renovations especially the rooms. Although there are some staff are very good, the majority are sulky and appear to be disinterested in their jobs. We have been going there for several years now but only for the golf - the hotel has been deteriorating every year - now that Marriot Hotels is involved we expect that things will improve. Only time will tell!

Good experience apart from dealings with Reception and room condition. Room first. There were no bath towels and one floor lamp had no bulb ('elf and safety issue in the UK). Reception. They did not do what they said they were going to do. Re. the towels, I telephoned twice and visited Reception once to get towels and they eventually arrived 2hours 20 mins. later. Meantime, my wife dried herself on the towelling robe! I asked Reception if we could extend our departure time. They said they would speak with the Duty Manager and phone me. This didn't happen so later on our departure day I went to Reception, saw the Duty Manager myself and agreed a time with him.

Beautiful and outstanding

I stayed here back in December and loved the hotel grounds and our room, very spacious with a huge balcony. the soaker tub was also nice and we enjoyed using the spa and indoor pool. the food was okay, nothing to write home about but in terms of being in a beautiful setting with good service, there wasnt much to complain about. it was also a scenic drive from cape town airport to the hotel, a bit far but a great way to see more of south africa..kleindmond is amazing btw!

Overall pretty good. Food in snack bar fair Trouble with electronic entrance keys not working We feel if you are staying st the hotel they should reserve some tee times for residents

Always loving the scenery and friendliness of the staff! Great golf course!

Overall happy with stay being going for the last 4 years, however was disappointed in following, no towels at the pool, supper service very slow, golf cart given full of empty bottles.

Staff were poorly trained - I understand there was a strike at the time and students were covering for the normal staff. However, these students were in no way prepared for their tasks. Room service was non-existent and waiter/serving staff had no idea of how to take care of guests, let along get the orders at the restaurant correct.

The Hotel has always had a very good infrastructure & facilities (spa, golf course, tennis court, swimming pools, lounges) for rest & relaxation. In addition, its location & serene environment makes for an ideal holiday/break. However, all these great attributes are negatively impacted with the poor level of service, the lack of proper staff training, the availability of staff in various areas of the hotel, the quality of the restaurant & food. The sun loungers available in the swimming pool area only accommodate about 40 guests - this is a problem when the hotel is at full occupancy at 153 rooms - not to mention the added frustration in the summer period where most guests want to spend time by the pool. The hotel also needs a rejuvenation in terms of its rooms, showers, general interior design. All this left a very bad taste when being charged R5000/night.

The food was not up to the standard we expected from a 5 star hotel. The chef couldn't even fry an egg. 5 days since we left and nobody has contacted us to tell us we left cell and ipad charges in the room

Beautiful location you will have to drive to get anywhere else as such dining out is restricted to the hotel.

Disapppinting. Room turn down was only for one not two guest, then when we had breakfast the next morning housekeeping came and stripped the bed and left it unmade so we couldn't go back to bed as I had planned before my long haul flight. Price of granger into hermanus was 800rand per person which is extortionate and over four times the price of a local taxi company. Hotel was generally soulless. Over priced for what it is and generally disappointing

Bathroom smelled and was due for a refresh

My wife and I thoroughly enjoyed our stay and will be back again. Ditto for my son and daughter in-law.

Excellent location. Friendly staff. Good breakfast. Tranquil place with spa,sauna,pool etc. Children friendly.

Great place but awful service. not flexible, overatrained staff and management.

Thoroughly enjoyed

Great

When we arrived, we were not able to check in after 4h30pm. We had 2 rooms booked, a family and were placed on separate floors??? After complaining, we were moved however we had to pay a surcharge. The restaurant was super expensive for what you got and the reception staff were rude. When we checked out on the 8th, reception were not ready (even though we told them the night before to please plan invoices) Hotel was not busy and yet the service and attitude were shocking. Not sure if we will return

Enjoyable. Spa overrated and overpriced

Excellent hotel, great service and lovely rooms. Stunning location.

Absolutely beautiful, restful , peaceful and lovely Spa

We booked a 3 day Easter weekend on the 25 January 2016, 2 months ahead of the arrival day 25th March 2016. We felt a little agrieved that we were assigned a room on the ground floor with no view. What is the point of booking in advance ?Then when we check in we are allocated the worst room or one that is left over. WE WILL IN FUTURE BE WARY OF BOOKING INTO ONE OF YOUR OTHER BRAND HOTELS

golf visit--course in excellent condition all hotel services first class

room on arrival not on time,spa not upto standard,especially the tgerapists

We were doing a 3 day trail race in the area and Arabella was perfect to recuperate everyday.

Friendly check in with pleasant staff. Good breakfast. Downside - no clock in the room and water for the whole stay was barely hot enough for a shower, certainly not hot enough for a bath. Had to ask twice for glasses to be put in the room.

Lovely stay but could not pick up wifi in our room and there were no 2 prong plugs next to beds for phones.

This is a beautiful hotel in a very lovely natural setting. The overall facilities are lovely as is the golf course. The staff was kind and helpful. The only issue is that the food is quite average. I would have expected better from this facility. The breakfast buffet was ok but the dinner was really trying too hard to be very fancy and failed in this respect. We were looking for good family food but the restaurant could not deliver on this. We had dinner and then had to order simple room-service food to get what we were looking for. Overall, I would return to this hotel but would not use the main restaurant.

The Hotel is beautiful, it is a 5* house. But the food offered for breakfast and even for dinner is worth less then 3*. Even the beautiful bar offers just standard drinks.

A first class hotel in a beautiful location. Wonderful views, and excellent service from friendly and helpful staff. We found the travel desk particularly good. Food good but not exceptional. Buffet was very humdrum and often cold. Magnificent golf course in tiptop condition. Expensive, but worth it.

The stay was to mark my 70th birthday with my wife.We also played on the golf course which was a fantastic experience.

Our stay was good except bad wi fi

Very good experience and rest. Staffs is very kind and professional . thank you

Amazing place to unwind and just relax. From the staff to the rooms as well as the brilliant Spa. Also top notch Buffet breakfast.

Absolutely enjoyable

Great stay... Check cleanliness of bathroom / shower in particular.... Hairs on the shower floor... gross ... and an earbud floating in the shower drain!!! Thanks.

Nice room. This hotel not really child friendly. No light meals like toasted Sandwiches available.

We enjoyed our stay, just a pitty that the children are not allowed in the warm indoor swimming pool, the outside pools are freezing. Kids sofa bed also not made up during the turndown service, had to request for this a second time.

Everything at the hotel was good. I feel that the supper was a little mundane. We had extremely noisy and drunken neighbors

Great Cape Town getaway. Fantastic service with a smile.Far enough from the city to feel your away close enough to enjoy the ride

Hotel is woefully understaffed since Sheraton sold it to African Pride. Building and facilities are beautiful, but with such scarce staff, the experience is always long waits for every kind of service. Hotel also hadn't allocated a room to Hotels.com reservation the day before stay; luckily I phoned to check and the manager Michael "made a plan to find a room"

Had a really great time. Enjoyed the shops. Loved the resident owls.