Ramada Plaza by WyndhamWrexham

Close to the Racecourse

Clea

Really love the Ramada as it’s so close to a great Chinese (Sleepy Panda) and Mecca bingo! We have stayed here many times over the last few years, sadly the price has risen considerably for weekend breaks, therefore we have had to rely upon special deals when available.

Left an expensive set of earphones in the room .. Izzi on reception was more than helpful in locating them and assisting in getting them returned to my home …. Excellent service..

My husband and i went to celebrate our 25th wedding anniversary here , the staff were friendly , food was lovely and the Bar was really nice, everything we needed for a lovely ,quiet ,relaxing stay .

Fantastic stay. Staff very friendly and extremely helpful

Great access for mobility scooter and accessible room perfect.

Friendly welcome, attentive staff and mist enjoyable bar snack. Overnight stay before early hospital appointment so no breakfast. Check in and out was simple and flawless. Thank you everyone for making our stay a pleasurable experience. Will definitely recommend this hotel.

It’s a fantastic place to stay Clean! Neat! Spacious rooms Terrific staff

Very corporate, no atmosphere whatsoever. Room clean and comfortable, but with a few faults.

Nice and convenient for seeing family

One night stay. Hotel has dedicated car parking and is close to a bus route to the centre of Wrexham. Decided to take up the breakfast option and were very impressed.

Wonderful

Good

Great room.

Good for a overnight stay for business

Overall the stay was pleasant and the staff were pleasant. Would stay there again.

Arrived at 11 was met by two bouncers which was very scary hotel being used to house non hotel stayers

good

Easy and seamless stay.

Nice stay

The staff were nice and check in/check out was easy. The room was a good size but the bedside light shades were badly badly damaged and there was a very noticeable hole in the bedding. Tbh a little bit of TLC is would have raised the standard of the room considerably.

Friendly staff very good bar food menu And large comfortable room Breakfasts very accommodating

Lovely stay for two nights . Hotel staff very friendly, gave good knowledge of the area and recommended places to eat . The man on reception both Wednesday and Thursday evening was lovely ! He went above and beyond .

Unfortunately, our stay at Ramada Plaza Wrexham was very disappointing. Upon entering our room, we found a towel that had mud all over it – not what you'd expect from a supposedly reputable hotel. Check-in was also poorly handled. One of our group was waiting for his room key and briefly stepped away to say hello to us after a long drive. The reception staff snapped at him, saying “There’s other people waiting, hurry up,” – incredibly rude and unprofessional. Later that evening, we went to the hotel bar, which is advertised as 24-hour. However, the staff member told us it’s not actually 24-hour and that we wouldn't normally be served at that time – though he did serve us “just this once.” Overall, the service and cleanliness were not up to standard and we won’t be staying here again.

Property needs updating

The hotel itself is a decent standard. I have stayed there several times. The biggest issue is the bar maid. She needs to go on customer service training.

No Uber service in Wrexham. Found the taxi service to take long in arriving, unless you prebooked the service. There is nothing in close proximity.

Two night stay over the Bank Holiday. Excellent customer service and attention to detail. Spotlessly clean with fresh room decor. Staff in particular were welcoming, helpful and friendly. Excellent value for money.

Lovely, helpful staff in all areas of the hotel!!

Perfect stay if your attending a match at the Stok Cae Ras

Hotel great staff couldn’t do enough for you Food was very tasteful

I don’t know it was excellent could not fault anything there. The room was excellent clean and warm. The dining area was very clean and staff were very friendly. The bar area was also clean and tidy and looks to me like that they keep a tight ship

All good

Comfy and great staff service.

Good hotel for an overnight stay. Lots of convenient parking. Easy check in/out, and helpful staff. Room was spacious and clean. Bed and pillows a bit uncomfortable. Food at breakfast was okay - a bit overcooked, and limited in the healthier options.

Food was not good. I will stay again but not dine in.

We are regular visitors to this hotel. It’s perfect for the town centre x

Hotel & service was good.

Loved it! We will be back for sure!

Excellent customer service. Great location. Will stay again.

- [ ] Ordered Room service from the listed Brunch menu- I was told definitively they do NOT have a brunch menu even though I was looking right at it. Turns out it was replaced with a xmas menu at beginning of December and it was Dec 27, so my rooms’ menu had not been changed for the whole month. And yet I was made to feel as the one in the wrong? - [ ] Bartender pours wrong beverages, and ordered wrong food, maybe it’s my Canadian accent - I’ll give them that one - [ ] Room service day 2 - ordered listed continental breakfast, was told it was a full welsh breakfast at 5£ more than the listed £8.95. Also was told of a £4.50 tray charge for orders under £20, which is not disclosed in any of the room literature, and I was not charged that fee the day before with my sub £20 breakfast order. Seemed like a money grab and management insisted the charge is well documented in the room - [ ] Desk manager said he would send up the documents containing the tray charge - he did not. Desk manager explicitly asked what kind of juice I wanted, he did not send up any juice with the breakfast. - [ ] 2nd floor ice machine dispenses no ice - [ ] 2nd floor vending does not work with anything - cash, Apple Pay, physical Visa. Keeps saying transaction cancelled

Great clean and comfortable stay

Good location, staff were very friendly. Hotel was very tired, lots of areas in need of attention, especially the bathrooms. However, the most concerning thing form my point of view was the drama with a broken water pipe in our room. Water was gushing out and filled the room very quickly and when we informed staff it took ages for them to do anything. It felt like no one had a clue what to do and it made the situation much worse. As an emergency services worker I was a concerned that if anything more serious was happening then would they be able to cope? The single beds were very uncomfortable and the bedding didn’t fit properly, so I found difficult to come by. Also, parties on both night of our stay and me mention this was happening when we booked. Noise was intrusive until way past midnight. Not a deal breaker but on top of having to move rooms and all disturbance it was disappointing.

After a long journey - I was looking forward to a good nights rest- room service burger came up quickly and was good- then came the feeling I’d checked into a nightclub- until 1am The guy checking me in asked if I’d had a long journey- I was offered an upgrade to another floor however this was 12.45, I asked if the manager could contact me with no response- room was fine - although starting to look tired , carpet stains and bathroom finishes- breakfast next morning was good and fresh but the reception team member was not equipped to deal with my complaint - I appreciate its the Party season but as lone traveller looking for a good nights sleep I would think twice about using this hotel for future visits to Wrexham which will become more frequent over the next few months

Room was really nice and spacious. Very comfy bed. Food was nice but very over priced. Cod and chips was £17.95 but the cod was a kids size.

Not enough staff, too long waiting to be checked in and bar staff took too long.

Nice stay staff very friendly, rooms dated and poor mattresses

Staff were great but many times the front desk was unmanned and there was no way on getting the staff there. The smoking area is directly outside the main entrance, as there was a birthday party being held there there was a constant crowd smoking. You had to walk throug the smoke coming in or out. There was shouting in the corridors late at night.

Water unavailable when I got to the room. Shower was tempremental. Bad experience

Good sized room, plenty of hot drink supplies, good iron and board, bath etc

Staff was very nice

Our stay went well. Upon review after leaving and seeing our charges for our stay online, we were overcharged for breakfast. We were told that breakfast was 10 GBP each. We purchased 2 vouchers which should have been 20 GBP. The charge on my credit card was $65.14 USD. I believe we were charged 50 GBP. An overcharge of 30 GBP. I do not have access to call and speak to the receptionist, Louis, at the desk. I would really like to have this issue resolved quickly.

Toaster was too slow and had bread with brekkie. Recommend the hotel Gets a new toaster.

The hotel provided two different size twin bed ( one was a bed and the second was a cot) we had to upgrade our room and were charged $40 pounds for that to happen. Not impressed. And breakfast was $10 pounds and was not worth the money. Buffet style and the hot food was mostly cold. But after not having hot water to a burst pipe and complaining to the manager they did refund $60 pounds.

A very big room with comfortable beds, but We did request a quiet room, away from lift noise as running the Chester marathon the day after. Checked in at 5pm ish, went into Wrexham for shopping/food. Then returned around 9pm to find we were well Away from the lift, but on floor 1 right about the disco (wedding?) which we could happily sing along to! So much for the quiet room! And yes, we could have asked for a change of room, but at this time of night with a full car park? Disappointed to be fair

The bed felt like I was sleeping on the box springs and not a mattress.

Lovely property with plenty of parking. Clean and comfortable room

A wonderful hotel with very friendly and helpful staff. Free parking in front of hotel and just a five minute walk to the Wrexham football stadium and a further five minutes to the town center. Rooms were very nice with a fridge, safe and air conditioning! I would highly recommend this lovely hotel!

I just had one night here and enjoyed my stay. Walked to the City Center only about 10 minutes and met some really nice locals. The staff were friendly and the room was well appointed and layed out nicely. Great TV with many channels to choose from.

Amazing meal in the restaurant

Staff were friendly and helpful

Wow remarkable and clean

Great property. Good breakfast (extra fee)

The gent on reception when we checked in was super lovely and helpful! We had an issue with our lights but we were off out, but he still went and sorted it for us! Rooms are really lovely, very pleased with them! Great facilities, room nice and cool with the AC. Bed also comfortable, lovely pillows! Bonus findind a mini fridge! Would absolutely stay here again! :)

Hotel was handily located,the room was clean and we had a very nice breakfast.

Good food, efficient staff spacious rooms. Overall a nice hotel

Amazinh staff. Awesome rooms.

Upon arrival I was told there was a problem with my booking and they would have to relocate me. I suspect they prioritised a direct booking as apposed to mine via Hotels.com. I spoke to Hotels.com who seemed disinterested in the manner their customer had been treated.

Lovely location, easy to find. Good breakfast. The shower was a little tricky.

Lovely staff, quiet clean and comfortable room. Slept extremely well.

Stayed here to watch a Wrexham game. Convenient. 10 minute walk to the Racecourse. Clean and efficient hotel - handled the game crowd well. Parking was a plus.

Decent hotel and friendly staff. Limited facilities, but rooms were a good size and clean. It was good that they had EV charging points there as I was doing a lot of travelling around the area over the 3 days I stayed there. I would stay at this hotel again.

Really nice experience

Louie on reception was great, really helpful with all the information I required and seemed genuinely happy to be doing his job. My room was great (the shower pressure was excellent) the cleanliness was 10 out of 10.

The location was convenient for my visit. The wifi was good. There is plenty of parking space too. The room was reasonably clean but worn out. The bed was very uncomfortable and there was mould on the bathtub's sealant. The breakfast was also average at best.

Very convenient and a great place to stay!

Excellent and comfortable super king bed

We had a lovely time staff were pleasant and helpful, and would recommend your hotel to everyone

Stayed here many times. Staff very friendly and helpful. Comfortable beds and good location

Everything was great. Room was clean and tidy.

The room was perfect for our needs. The front desk staff was very helpful. It is about a 10-15 min walk to Wrexham General station/Wrexham FC stadium and about 25 mins to city centre.

Convenient location

Great stay. Quiet room. I feel like the beds in the twin rooms could use an upgrade.

The staff is exceptional, the rooms are clean and the location is convenient.

Nice hotel with well trained staff. Woodwork in bathrooms (skirting boards) badly in need of replacement due to yesrs if water damage. Hotel is very quiet.

Welcoming arrival efficient check in room comfortable the ensuite need some repairs around shower area. Shower curtain needs replacing. Breakfast menu was good.

Very Good customer service.

Lovely facilities and helpful staff and helpful to be close to the wrexham ground thank you

Super nice staff

A lovely hotel

Staff were lovely, really comfortable.

Great service from the staff and a good room. Building and area just around unremarkable but very convenient if you need to be Wrexham. Only thing that could have been a bit better was the coffee at breakfast.

The room was comfortable but the carpets had definitely not been vacuumed before my arrival as I stood on a woman’s false finger nail which had been left on the floor, when I got out of the bed. This was reported to reception on checkout but nothing other than “sorry” was offered.

Fine for what I needed

Property was nice, short walk to the race corse grounds cutting through the park and a small neighborhood.

A lovely hotel. Evening meal and breakfast was excellent. Staff were an absolute credit and so very helpful and polite. An all round lovely stay.

I booked because the hotel was closest to the medical facility my partner & I needed. A traumatic procedure was booked involving fasting for 24 hrs before it so we were looking forward to a nice dining experience afterwards. Because of a block booking, apparently by a coach party, ( 1 COACH ), were told there wasn't room for any other hotel guests. Though bar meals were available the setting wasn't exactly comfortable, no prior information had been extended either. The room had a complimentary shower gel, ( dispenser was empty, ) & a drinks bar with nothing in it, though the fridge continually dripped water all over it's cabinet. Could have informed reception but don't think I should have to & figured they probably knew anyway. Facility was clean, bed was comfortable, though the aircon struggled & the staff were friendly & helpful apart from 1 exception. Wouldn't stay again unless had to.

A few more toiletries ready available would of been nice like a shower cap as by the time I realise you don’t supply them and to ask I was just about to get in the shower so not practical to go to reception and too tired. Also, decaf tea and more milk please. The rest was perfect really nice staff.

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