Marco Polo Plaza Cebu

Good service

Currently umdercontruction

None

Dejlig pool og poolbar...super personale..altid hjælpsomt.

Er ved at være outdatet og lidt slidt til at kunne bære de 5 stjerner. Men kan se at de ved at gå igang men at renoverer. Så bliver det sikkert fantastisk igen.

tutto in generale

tutto nella norma

The Hotel , the staff are super friendly and helpful, very polite. Everyone was amazing and happy atmosphere. The breakfast was excellent.

Nothing really except for dated toilet/bathroom..

All the staff is so very nice,mostly like the breakfast thats why i came back lol

Staff and hotel was nice

Location, hotel was too far away from any amenities

Best value 5 star on the island.

Ongoing renovations at moment. Some will dislike the hillside location 15 minute ride to the centre.

Marco Polo Hotel Cebu, especially Mr. Francis Tulay, who is my contact, had provided superior service for all our event & hotel room reservation requests. Marco Polo Hotel Cebu has been our signature learning event partner for 2 years in a row and it is always a pleasure working with them.

Affordable and prime location

-nothing-

Spacious room, they’re doing some renovations when we were there so some parts were closed but overall it’s a good stay

Spacious room, accommodating staff

Food

No bidet, old TV, stinky smell in the hallway and room

My husband and I were on holiday and staying at the Marco Polo for a week. One morning, we went down for breakfast wearing singlets because the weather was extremely hot and humid. To my surprise, my husband was refused entry because he wasn’t following the dress code, while I was allowed in. It was disappointing, especially considering we were simply going to breakfast. We were on holiday, not attending a business conference.

We recently participated as a booth exhibitor at the PPA Convention 2026 held at Marco Polo Plaza Cebu, and we had an excellent experience. The venue was well-managed, and the staff were professional, courteous, and always willing to help. A special thank you to Ms. Jam from the Sales team for her exceptional service. She was responsive, accommodating, and went above and beyond to ensure everything ran smoothly for our team. Her dedication and professionalism truly stood out. Highly recommended for conventions and corporate events!

Nice Old-School Hotel with Not-So-Nice Old-School Communication This is a very nice hotel that reflects the Philippine style of the 1980s. It features a spacious layout and plenty of wooden interior, giving it a warm and classic atmosphere. From my experience, the rooms facing the hillside are not as modernized as those facing the sea. The staff are extraordinarily polite and friendly. The hotel clearly tries to maintain a certain level of etiquette, which, in my opinion, is both needed and to be appreciated. The prices are reasonable. Coming from the airport, the hotel is located on the opposite side of Cebu City, so the journey usually takes at least 45 minutes, depending on traffic. There is not much infrastructure around, so take advantage of the very nice breakfast (no slippers ! Sic !). 10 minutes downhill there is a very recommendable Italian Restaurant. However, the last thing a traveler wants to experience after finally arriving at the hotel following a long journey is the sound of a jackhammer as a welcome surprise. We stayed here twice, in June and again in July. During neither booking process did we notice any information about the ongoing renovation work. In all fairness, I believe the hotel management and the booking portals should make such information much more visible before guests complete their reservation. At least I was not aware of the renovations when I made the bookings myself. During our stay, the renovation work affected the lobby and the pool area. According to the information provided by the hotel, the work is expected to continue until November 2026.

Marco Polo Plaza Cebu has always been our first choice and go-to hotel when in Cebu City, Philippines for its elevated and ideal location, affordable rates, outstanding spic-and-span sea-view rooms, commendable restaurant breakfast menu, near-proximity to the conveniences, no traffic noise whatsoever( and if you know Cebu City traffic noise ) and the traditionally unsurpassed Marco Polo Plaza Cebu staff's efficiency, friendliness, courteousness and dedication to the microscopic details, from the front entrance security personnel, to the reception desk staff of JOHN, CRIZIA and EDNA, the ever-assisting, well-dressed concierge MICHAEL, our extremely expeditious and warm-hearted restaurant servers LESTER and JOVENAL, the ever-jolly lobby lounge attendant CLIVY, to the most efficient and pro-active room attendant JUNREY - they ALL elevated the bars for us that made our stay as comfortable and enjoyable as always. We had a birthday banquet at Marco Polo Plaza Cebu during our 20-day stay at the hotel and it was an absolute and flawless success and I am totally convinced we got our money's worth because of the 110% compassionate assistance expertly and patiently given by the event coordinator LAURENCE MAUCESA that took the proverbial extra-mile service and made it to an entire round-trip catered expedition. Laurence tirelessly made sure everything was seamless and free of any foreseeable bumps before, during and after the banquet and was always in touch with us, updating us even through the most un-holy hours of the night; Laurence made sure everyone was on the same page. Laurence Maucesa STAYED with us from A to Z, soup to nuts, and never failed to check up on us every day, even after the event, to make sure that everything is to our satisfaction. Case-in-point: We had some room hiccups and even though it was not of Laurence's concern, he acted INSTANTANEOUSLY on the matter and had the issue resolved within minutes to our utmost satisfaction. The issue could have gone south, but thanks to Laurence's intervention, all went well and good. LAURENCE MAUCESA is an integral asset to Marco Polo Plaza Cebu and if you can not call all these extra service, commendable, I don't know what will. Marco Polo Plaza Cebu has never been a disappointment for us and this visit far exceeded our expectation from the establishment.

We were turned away because one of us was wearing a singlet and were told to change into a T-shirt before we could enter for breakfast.

Excellent service and staff are very accommodating

Accommodating sales even to the last minute changes, they deliver excellent results. Great and tasty foods, respectful staffs.

The breakfast was amazing and really suit to my Cebu food cravings especially my all time favorite puto with sticky creamy local chocolate (tablea). Although the transpo is not a big issue, but the location is not so accessible to the places that I’d like to visit around the city like churches and malls. Marco Polo’s location is perfect if you want to experience a peaceful,serene and relaxing stay.

The location and the amenities

We recently hosted our ABTIK Voters Education Event at Marco Polo Plaza Cebu, and the entire experience was outstanding from start to finish. Everything was handled with the utmost professionalism and care—from the well-equipped function room setup and excellent catering to the comfortable accommodation provided for our island delegates. A special shoutout and heartfelt thanks to Lau (Christopher Laurence), who assisted us throughout the coordination process. His dedication, attentiveness, and seamless handling of our requirements made a massive difference in ensuring the event ran smoothly. Thank you to the team at Marco Polo for helping make our initiative a meaningful success. We look forward to hosting future events with you!

We've been doing our events at Marco Polo for years in succession. Mainly it's because of the great food and excellent service of the staff. Especially the diligent assistance of Jam and Blane, our event last night was a success.

Late check in but they upgraded pur room

The staff and the nurse was the kindest.

Did not know ahead of time that they were doing renovations. Paint smell in the halls and leaking AC return vent at the entrance of our room. Dust in the furniture.old electronics TV and even the tissue holder was from 1897.

The foods so delucious.i love it

Always good service. Great buffet breakfasts. The pool is awesome and cold !

They are doing some improvements ! The smoking area is outside and a little.. dated.

The staff is all so polite and smiling and accommodating. Celebrated my birthday and they sang a birthday song for me and a cake. Spas and massages are quite affordable.

I think the carpet in the newly decorated rooms need to be changed.

Trevlig personal. Trevligt med musik underhållning när man åt. Gillade resturangen Blu Bar & Grill.

Mycket på hotellet var under renovering något vi inte fick information om innan. Vi så fram emot den omtalade breakfasten som var stängd på Cafe marco poolo. Lite o organiserad frukost . Personalen pratade mest med varandra . Poolen var delvis öppen eftersom den var under ombyggnad . Ok gym .

Its clean

Renovation is on going so nothing much to do

Stuff are so helpful

The service from the breakfast buffet The people minding our own business Charging for calling

No seniors and PWD friendly.

Comfort room risky for seniors and Pwd. Slippery floor No microwave

It was good and clean

Nothing to complain

Das verschiedenen buffet .. Essen waren alle gut … auch Personal sind freundlich.

Das Raum riecht komisch wenn Klima Anlage aus ist und Gebäude brauchen schon Renovierung.. ist ziemlich schon alt…

I always book Marco polo because of the location, facilities and luxury

Accommodating for the professional…

I cannot think of anything at the moment…

This is our 2nd time we visited the hotel. We like the location

We met an arrogant receptionist at the front desk, Anthony, for check in. He booked for us 2 connected rooms with connecting door. Based on my earlier experiences I had with connecting doors I requested for two rooms separate from each other . He was clearly reluctant to book for us two different rooms. He stayed away for almost 15 minutes and ultimately he gave us 2 different rooms. Then I asked him to book a same room for only the first night 1 extra room because friends would visit us. Then he immediately said that an extra same room was not available. Very strange, because he just canceled the connecting rooms. I checked on Booking.com and the same room was still available and I told him that so he was lying. Then he moved away and we consulted his colleague and she confirmed the availability of an extra room for 1 night. She dealt with us in a professional way. This Anthony is a disgrace as a Businesd Card for the Hotel. The Client is King! He should work in administration. Secondly when we arrived at the hotel, we noticed the hotel was under reconstruction. We also don’t like that. Management should inform hotel guests upfront about construction activities

Breakfast Buffet Food

Parking area

At first there were some issues in our room but were swiftly resolved.The hotel manager offers complimentary compensations that made our stay a memorable one.

Hotel is under renovation.

Pool attendant Noel provided excellent service and is a terrific host Prompt room service Front of house staff were attentive and helpful Hotel remains the best value for money in Cebu City

Excellent breakfast as usual, but 1. Toaster remained broken despite several complaints 2. Food items top-ups could be improved Pool bar management could be improved

The room that I was upgraded!

housekeeping not putting the flat sheet.

Had a memorable ringhop/graduation ball at the Hotel. Food is sumptuous, the venue is spacious and the service is excellent. Looking forward to another event next year!

Staff was excellent and professional as usual. Buffet was very good. The view from the room was outstanding!

Construction noise.

We had a great experience during our MUGC in Marco Polo Hotel. The staffs, food and holding room were great. The ballroom was also great though we find it too dim for our event. Ms Lorelie and Sir Laurence were also very accommodating with all our requests and patient in guiding us all through out the process.

Although location is far from our place, we really enjoyed our Ring Hop Ceremony and Graduation Ball at Marco Polo Plaza Cebu. The ambiance was so nice, along with the sumptuous food. The Food Attendants were courteous and efficient. Overall, they met our expectations of quality service. Thanks a lot to Ms. Precious Labapies and Christopher Laurence Maucesa, for facilitating the successful conduct of our event.

The staff and the bolinao 😉 see you next time nice people.

The traffic.

The breakfast is ok and the room is clean

The air-condition is not that cold enough to feel comfortable.

the breakfast is good.. the kids enjoyed it... the place is nice and the staff are very friendly...

Loved the higher location over the city ,the buffet breakfast was great and the swimming pool which were all fantastic.

Further away from the city and not much around the area.

Amazing value for money

Location wasn't amazing but everything else made up for it

live it

love it