Mission Hills Hotel Resorts Shenzhen

Great staff. So good for my golfing holiday and perfect location

Clean and comfortable

The hotel as whole was amazing

Cellphone signal was not so great and wifi could be better other than that no issues

the staff treated you so well, everyone was very friendly, everything was spotless and clean. highly recommend. Value for money was great

Golf was very expensive. In comparison to everything else at the resort, it was very expensive

Café da manhã é excelente, tem muitas variedades e e comida saborosa. estou satisfeito.

早餐有進步。房間有除濕機 ， 對過敏性鼻炎的人非常友好。 禮賓處人員很幫忙

The hotel is really family holiday hotel so if you are a family with young kids I think this is a great option. Swimming pool, kids play rooms and of course surrounded by golf and tennis theme parks, pickleball, trampolines. However if traveling as a couple - it’s not a good choice as it is screaming kids every where from breakfast to the pool to the lobby going in and out of the hotel, can be painful. Hotel condition is ok but a bit dated and old school. Not what I was expecting so a nice weekend yes but realise this hotel is targeted at a different demographic.

作為全球最大型高爾夫球場的渡假酒店,整體設施與服務都令人滿意的,有機會的話必定再次入住

Hotel room floor was very dirty - I spilt some water on the floor and dried it with a tissue which was completely black. Pillow cases smelled of someone’s oily hair - house keeping likely didn’t change them so I had to request for clean pillow cases and change them myself. The bathroom smelled of puke. Would not stay here again.

No facilities for dining or light snack except hotel restaurants

The staff are very good and the food was reasonable. The golf courses are magnificent !

Communication is very difficult but given this circumstance people made all effort to reach out. I did not find one local pub!

貼心的員工，不錯的餐廳。

環境清幽雅緻，設施齊全，配套非常好，有穿梭巴士往返酒店，商場和生態公園滑雪塲，非常適合家人和朋友一家大小結伴同遊，這裡不只限於哥爾夫球活動，還有很多吃多玩樂的元素適合各年齡層的人，絕對給我們帶來五星級以上的渡假享受，必須讚揚和感謝值班經理Yarina Tao的貼心安排和細心跟進，在微信上的聯繫溝通非常到位，令我們這次旅程非常完滿

It was great, the view of the golf playground was so wonderful, and the Chinese cuisine restaurant 骏豪轩 was so nice.

Best place to stay

Sangat ennjoy menginap sabil golf

Breakfast ware okay

Very dated rooms, we booked the two bedroom.suite, there is only one bathroom. The layout of the room is confusing. Refurbishment is urgently needed.

The food is delicious and the location is quite good.

resort style

too old and the sofa chairs on the ground floor make me feel itchy. might need some deep cleanings for dust mites. also, not much choices on food if u suddenly feel hungry.

They really shouldn’t be called a 5-star hotel. The staffs are nice and friendly but the service is not yet up to the international standard. I would have considered staying there again for work if they could improve their in-room service. Apparently all their restaurants shut down early and their in-room service is outside food delivery service, everything comes in plastic bags. Trust me you don’t see this in any 5-star hotel.

A very pleasant experience staying here. Staffs are all very friendly and helpful. We will definitely come back again.

酒店本身比較舊，整體還可以，一家大細都不錯嘅旅遊。

酒店環境清優，就算正值暑假期間，人也不算多，且鄰近大型商場，北上渡假真的不錯

酒店設施不錯，環境寧靜、優美。早餐的食品也有很多選擇。唯一不足之處，是園內的游泳池，又唾液在水面飄浮，這個不太衛生。

My cousin's young family came to stay with us in HK for a week. After taking them around to Disneyland, Ocean Park and other different popular spots in town, we began to struggle coming up with things to do that'll please the kids. A friend recommended coming up to Mission Hills for a couple of days. Their family came here just over Easter and had a blast. Our two families decided to take the plunge and went with that idea. The hotel was more the resort type and surrounded in lots of greenery, which is a welcomed change to our typical city hotels. Check-in was efficient and staff were polite and patient as we spent quite a bit of time asking about the different activities over there. The resort had a fun swimming pool right outside of our rooms, which was very popular with the kids. We had Chinese dim sum for lunch at the resort, which was pleasantly tasty. The main part of the trip then started at MH Mall, which was nearby. The kids went crazy learning all the different things they can do there from the hotel manager, from ice skating, bouncy gym, bowling, horseback riding, arcade games and claw machines... the kids settled for bouncy gym and arcade games for the afternoon. They had an amazing time and left wanting to do more the next day. We had a quick Vietnamese dinner and a huge mango shaved ice to share for desert. There was a supermarket downstairs that had a lot of imported goods that the kids are accustomed to. We bought some snacks and drinks for our movie night back at the hotel (there was actually a big cinema at the mall too but the kids were a bit tired and wanted to just watch a movie at the hotel). The kids woke up early and dipped in the pool again but they were really just killing time before heading over the a nearby sports park for some indoor skiing. The place was new and clean. We got fitted with the outfits, boots and snowboards and off we went. None of us have snowboarded before and we had a coach to get us started.

There was not really anything to dislike about Mission Hills. The only thing might have been that there is likely still a feeling that Mission Hills is far from HK, whereas in fact, the connected transportation network now makes it so accessible that if you have done the trip once, it would no longer be a concern.

Good

It's been a while since we last visited Mission Hills and it was such a nice surprise to find that there are just so many more things to do here now. The place is still beautiful and relaxing and the services remained professional and engaging as before. With a quick ride on the free shuttle bus we got to this new shopping complex, MH Mall. Man, it had everything there. So many dining options, including our favourite, Haidilao hotpot. We walked around the mall and found some interesting places that our kids will definitely enjoy - giant ice rink, bowling, trampoline park, amusement games and even indoor horseback riding. It's crazy. It's just not something you can find in a HK shopping mall. We bought some nice cold drinks and took our friend's recommendation and walked to the nearby ecology park to try out their go-kart. The track was not that big but just as fun and thrilling, even the wife enjoyed it. They also had an indoor skiing slope and ice slides as well as an aquarium, which have all just been opened in the past few years. We can only imagine how tiring we'll get if the kids were here with us. We took a stroll in the greenery that surrounds the entire Mission Hills at dusk. It's just nice to get away from the city and enjoy the sunset and the beauty of nature. It's now so easy to get here from HK with the MTR or high-speed rail. With the young ones being so active most of the time, weekend trips to Mission Hills may just become a regular thing for our household.

服務很體貼，每個細節都講得好詳細。 Spa好舒服，值得一試！

No Problem at all

Nothing

Hotel was average. Breakfast was average. Room was clean, but dated.

The hotel is dated and needs better maintenance. The overall service level is poor, particularly with regards to catering for western guests - hardly anyone spoke English and we found people generally quite rude and unhelpful. Please train your staff better.

房間也算很大，也不算太嘈吵。只是到觀瀾新城的接駁車有點疏落。

Very nice stay. The Hotel is perfect for family with young children. They takes care of children’s needs at every aspect. I would definitely come again.

等車比較耐需要等20分鐘才有車到商場(當天是星期六，日）

今次是第二次到來,酒店帶來我們驚喜,床上有精緻的天鵝佈置,亦附上親筆手寫賀卡！聖誕節日自助早餐不過不失,會再次光臨及推薦予朋友！

good value for money hotel

but a little bit old

good hotel for relax

a little bit old

房間大而舒適，沖涼水力充足，服務到位，出入酒店可乘坐免費接駁巴士來往附近大商場，裡面吃喝玩樂樣樣有，適合2日1夜家庭遊玩。

Not enough amenities, we have 2 adults & 1 child stay in the room, only got 2 toothbrush.

酒店巴士班次太少

環境清雅優美，只是園庭中心的兩張吊床維護有點不足，床單有點兒陳舊感覺，如果連這都可以改善，一定滿分，職員的服務不錯。

安排旅遊巴方面超級差，明明架車得一個位就叫咗一家四口上車，中途比巴士司機趕咗落車。 應該是先點好人數再叫人上車係唔係每一次都係望到有空位就叫人上車

The room is quite spacious and it’s closed to the eco park. The free shuttle is convenient.

The hotel is dated, and we found the floor and desk of our room was quite dirty and also the balcony lock didn’t work very well. The staff told us we could get free games at the eco park but ended up the park didn’t let us play any free games using the hotel card. The breakfast was a bit disappointing. The gym was small and lack of maintenance. The free shuttle is quite dirty. A bit disappointed with this price.

The room is not clean. There are dead bugs in the bathtub, black mold on the airconditioner, the faucet leaks and the shower shoes are dirty! The tile is cracked in the bathroom.

非常好 房間很大 交通方便 環境靚

Nice environment

We extended our stay

交通不便，免費穿梭巴班次太梳，應該最少每10分鐘一班

有外國旅行感覺

沒有

酒店就有很多设施玩 如gym room 两个swimming pool 有spa，但价钱约400/h 人民币 非常多港人，内地人较少。 桌球、羽毛球、乒乓球都有，场地费见仁见智，40-60人民币/Hour 房间比较久，如果可以进行现代化装修，必定能再上一层楼。比较在意房间装修的人可能会选择酒店旁边的hard rock hotel。 酒店进出要坐接驳巴士（暑假加开班次致15min一班车，正常日子30min一班车） 旁边就是高尔夫球会，好像几千块钱也可以试玩高尔夫球，但就要求全身正式高尔夫球装备（酒店有高尔夫球用品店）

房間有大蜘蛛

身處酒店感覺很放鬆 真的像去了度假一樣

今次住高級尊尚套房，環境很好，有2房3床2厠，適合親子旅住，另值班經理小陶非常親切，有禮，亦不嫌麻煩詳細講解給我們知道附近遊玩，飲食的地方，下次仍會再來，會選3天2夜，因2天1夜好趕

Location and services

Price

the nature and atmosphere

the breakfast, hotel is a bit old and tired

職員coral 工作態度熱誠，細心講解酒店設施及周邊環境，還介紹散步路線給我們，酒店房間清潔、地方寬敞、窗外望高爾夫球場，景色一流，適合渡假，值得推介。

This property is amazing! It is like visiting a golf museum! From the moment of arrival to the final check out, the staff attend to every possible detail. Tom Zhang, the concierge is exceptional with regards to his personal knowledge of the Resort! He is very accommodating and provided a personal tour upon my arrival! He should be awarded an award of excellence!

fantastic hotel. it's on a large campus so it would be nice if they could give you a walking tour or take you around in the golf cart to get you more familiar with the grounds. There is a golf course but I haven't seen it. It would be cool if they could do something to encourage use of it by the folks like me who aren't golfers but would try it out. I'm here in December so the water is too cold but the pool is fantastic; they have 2. There are several spots in the gardens for relaxing. The gym could use a make over but it's adequate. I paid $5 USD for a diet coke in the lounge! Yikes! Staff is nice and they are English speaking. They have a business center, was handy when i needed a printer; had to pay of course but it was useful. Free shuttle bus that can take you to the mall is very convenient!

Very spacious and well equipped. Breakfast is also good with a wide variety of choices. The resort hotel is suitable for family with kids.

Spectacular golf course views, pools, golf club and property

兒童遊戲室比較舊，房間不錯，早餐也不錯！ 另Shuttle bus往新城略為不足，從酒店去新城排隊坐過3次，但每一次也有其他人客是一人排隊，有車到時便七至十個人來上車，可以說是打尖，插隊，一班車只有19個位，20分鐘一班，還有酒店只是分站，排第五六個的人客也上不到車，以及對於守規則的人客來說是不公平 望酒店正視這問題

my kids loves this hotel very much, the environment is good and relax.

Book房時話有$200spa現金卷，去到又無，感覺被騙。

酒店舒適，適合一家大細玩，唯獨是酒店免費接駁車班次要20分鐘先一班，大熱天時都幾辛苦，仲要只得19坐，唔知是否太近的士又唔願車，問幾架都話等客果，好彩我係平日去，唔係都唔知要等幾耐先上到車。

Dongguan hotel may be better

有大型商場，

亲子度假酒店首选，有孩子玩的游戏室，往返观澜商场和生态园班车很多，吃饭交通都很方便。

very good for family trip. remember to bring swimming hat!

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環境清静，空氣好，設備齊全，工作人员服務滿意，早餐適合中國人。 交通不甚方便，我不是自駕，還好有穿梭巴士到硬石酒店再駁車到其他地方。

Staff was nice. Shuffle bus service made everything very convenient. Husband and I have a good time there.

Always a good experience

Western restaurant not good. I went to the Japanese - I was the only guest both days I went there. But the food was acceptable. Big hotel - A little complicated to navigate. Small Starbucks was open from early morning. Excellent coffee as always on Starbucks.

好住的

view is good, staff are nice, others facilitaties not enjoyed so that could not give comment

No bath robes, no plastic laundry bags in the room

整體不錯,唯獨是交通十分不方便,酒店巴士要20分鐘才有一班,假期太多人要等兩三班車才上到車返酒店

23/9 因打颱風，酒店門口倒樹，所有車輛不能出入，我明白是天災，我亦讚成等颱風過後才清理倒樹，工作人員的人生安全最重要。 唯有在酒店住多一晩，但為何要客人支付全數？我提議酒店承擔一半費用，酒店與客人支付一人一半才公平，但洒店堅持客人支付全晚房費。 雖然酒店話自己已提供會員價，但與我在纲站訂房的價錢一樣。 本身我住尊貴客房，酒店又話無需我執房，用同等价錢升級比我。但我想住最平的房型，酒店話普通房也是一樣價錢。 因被迫在酒店用餐，又貴又唔好食，還要支付昂貴的客房，已失預算。 本來我可以自己揸車反深圳屋企的，因酒店門口倒樹被困，要客人全數支付房費，又被迫在酒店消費用餐，迫客人接受，沒選擇，投訴無門，是不合理的。

特別感謝酒店員工 Monica Huang 在BOOK房的查詢時的努力協助！查詢回覆很快，還主動致電來確認及親自回覆！很讚！ 酒店鄰近大型商場，有免費穿梭巴士往返，假日每10分鐘一班都算密，惟在皇崗到酒店果程接駁車，可能天雨關係，等了半個鐘才能上車，面對其他煩燥的團友不斷質問，員工都好有禮貌同快速安排，也算不錯了。酒店也提供了房間FREE UPGRADE服務，家庭房超大，房間很整潔，幾舒服。 只係酒店樓下的唯一一間超市10點半已關門，夜晚想買點東西，就沒有辦法了。