Renaissance Shenzhen Luohu Hotel

Staff at check-in counter not courteous unwelcoming. Insistent on paper work /booking forms to match booking without interest to the customer welfare. Room for improvement. Staff at F&B Kevin rude fare paying customer ordering a cup of coffee ☕️ was asked to move or clear table to cater to buffet customer clearly unwelcoming n unethical.

As above

The rooms are very spacious. And very clean. all the staff are very helpful.

The facilities they don’t have many also the restaurants

房間整潔，地理位置方便

1）房間冷氣怎麼調都不夠冷 2）大堂櫃臺新職員大都缺乏經驗，影響check in 流程

早餐豐富

好整潔

枕頭太軟熟

Overall a good hotel located in a decently nice area of town. The room service response was quick. And also i ordered in room dining and food came within 30 minutes.

The place do feel slightly old. And the buffet dinner was a little too pricey in my opinion.

En la cafetería el personal era incompetente y nada amable. En la recepción no nos supieron informar sobre los servicios del hotel. La escasez de servicios en el hotel. La ubicación está al un extremos de la ciudad, lo que requiere contínuos desplazamientos en taxi. Teniendo en cuenta lo anterior, un precio excesivo relación calidad-precio

They did not have baby crib available even if requested upon booking

Ideal location in a great area for food, transport and having a wander

wspaniały nowoczesny hotel. Pokoje bardzo wygodne. Jeżeli uda się być w hotelu przez weekend śniadanie zjecie we wspaniałej widokowej restauracji na 50(!) piętrze - naprawdę warto!

สะดวก

ที่พักเก่า

立地が抜群でした。 バスタブが大きくて毎日浸かりました。 高層階だったので窓からの眺めがよかったです。

空調の温度の緒節が出来なかった。

Large size rooms

I didn't like the quality of breakfast food.

Les réceptionnistes ne parlent pas anglais

The hotel is in a great location next to metro line 1. The staff are pleasant, the breakfast was very good, and Mr. Alec (the navigator) was very helpful

The hotel's entrance hall is unfortunately spoiled by refrigerators .

ubicación, staff, espacio, baño de la habitación

El desayuno y club lounge algo pobre en comparación con otros hoteles en China de este precio o menos.

Bed was very comfortable. Good location near a mall and shops. Staff were very accommodating even though the language barrier didn't help. Would stay here again

Sometimes the noise from the corridor would come into the room and you could hear other guests in the hotel.

The breakfast was very good, and I really enjoyed the nice, clean, and friendly atmosphere throughout the hotel. Thank you to your team for providing such a welcoming environment.

I recently stayed at your hotel, which I understand is rated as five stars. However, during my stay there were no complimentary drinks provided in the room, unlike other five-star hotels I have stayed at before. I was quite surprised by this and wanted to check whether this was an oversight, or if your hotel does not provide in-room beverages as part of the standard service. Thank you for looking into this for me.

Room is good bed is comfortable location is awesome

Staff need to provide more information during my check in process , no detail info on how to go to floor 50 restaurant as it involve change lift or certain lift can access to that floor. No WiFi information although is open WiFi .

Location room size friendly and polite staff

None

It was near the metro station maybe ten minute walk. For a visit to Hong Kong via Lo Wu, it’s a one metro stop away. Reasonable number of decent eateries and massage outlets in the vicinity. Having CNA channel is a plus. Room is spacious albeit the absence of a view. It stared directly into another high rise block.

The pillows were horrendously flat. Our sleep could have been better. Having six breakfasts with largely the same menu was challenging. It would be great if the 50th floor was available for breakfast during weekdays.

It’s extremely well located in the EAST area

Maybe I miss having a small spa with steam bath or sauna in the hotel

Good location . Convenient to move around . Staff are very courteous n good service

位置一流，一下樓滿街都是食肆

房間空調有問題，不夠凍

Beautiful room in a good location. Everything was easy to get to and front desk was very helpful.

Breakfast has a large variety of foods but quality in general is not so good

Location is nice as it is one subway stop from Luohu border. The staff was helpful particularly Gloria at the front desk which helped us a lot. She gave us excellent personal attention. We have stayed here a few times and keep coming back.

A bit busy at breakfast since it is public holiday (first week of October)

The breakfast had very wide choice of food. The hotel staff kindly arranged a birthday cake for me. It was my first stay in Lohu for a while. I would choose the hotel again next time and recommend it to friends

I honestly can't say what more I would like. Nothing to recommend. It was all fine to me

地方大，清潔，地點便利，所以職員都好有禮。

早餐不好吃，咖啡沒味道。

The room is great and the bed is comfortable

員工，我已經排了一次隊做check-in，然之後員工告訴我1小時後回來便可以拿匙卡，當我回去的時候又要再重新排一次隊，如果是這樣為什麼我要排兩次隊呢？

床品， 枕头不行， 前两晚睡的落枕，后面给换了海绵枕， 支撑还是不行.

Room

No

The staff were incredibly nice and the overall stay was enjoyable

There was this one night where the next room had people partying till 3am which made the experience not as pleasant from lack of rest

2/F Dim Sum buffet lunch worth to try

地理環境位置

nc

Good

My stay was amazing. The staff are very accommodating and friendly, where they make you feel right at home. The rooms are immaculate in design. The location is perfect. Definitely will return when in Shenzhen again.

It's very conveniently located. Lots of restaurants and lots of shops. The staff is very helpful and friendly. The room is clean and the bed is comfortable.

Take away coffee is too expensive.

Nice and tidy with all the amenities you expect from a good hotel

Hotel was fine

Location

Lobby too crowded

Perfect location for shopping, eating & night life.

N/A

I did not have the breakfast, as I like to eat the breakfast in Lowu Commercial City.

I was sad that I had to ask the staff for my yoga ball (forgotten on the previous weekend). They should have made a memo under my name and given it to me when I checked in.

Good!

Very good atmosphere

Location is excellent. A large shopping centre is close by (KingGlory) and subway stop is accessed in the B2 level of the shopping centre. Overall it is a nice hotel and we have stayed here multiple times. We like it because it is close to Luohu border.

If you need to travel to Futian then it takes 30 minutes.

Location convenient as close to subway station. Also big shopping mall close by, and lots of eateries. Breakfast is excellent. Walk out at night and there is lots of buzz in the neighborhood (in a good way), around the shopping mall. Also close to Luohu border.

Please note that this location is far from "downtown" business area (which is Futian). No indoor swimming pool.

As noted in other reviews, this 5-star Renaissance (aka Pengnian Hotel) has many middle and lower rooms with air cooling system issues where foul smelling air is pumped into the room. I changed rooms 3 times to get a passable room and i still needed to crack open the window the inch or so allowed for fresh air. The feather pillows and comforter also stank and the hotel tried to cover up the smell with a chemical sprayed during daily cleaning that triggered my asthma. Overall, I do not recommend this hotel if you are sensitive to smells or need breathable air quality.

Clean and nice hotel with friendly staff. Convenientlt located in the center of almost everything.