Mövenpick Grand Al Bustan Dubai

Thanks

Short stay between connecting flights

No

Stayed here as an overnighter before a 7.30 am flight home. It is about 5 minutes from the airport. The public spaces are very impressive. The pool area is a bit soulless, but the pool is fine. We ate at the Thai restaurant which was OK but nothing special. Starters and mains were brought out at the same time. Our room looked pretty dated and a bit shabby, but everything worked. Decent option for a stop over but somewhere I'd like to stay in other circumstances.

Thank you very much very good

Good

Everything was really good. Gym and breakfast buffet were great. Nice shampoos etc provided. Pool was also nice.

I had a great time and we'll be returning

This hotel is conveniently located just a short drive from the airport, which makes it ideal for travelers with a car. However, it's not easily accessible by public transportation, so keep that in mind if you're relying on transit. Parking was hassle-free, with plenty of available spots throughout our stay — a definite plus. The hotel offers both older and renovated rooms. Initially, we were placed in one of the older rooms, which felt quite dark and had a few maintenance issues. After requesting a change, we were moved to a renovated room, which was a big improvement — modern, bright, and much more comfortable. The staff were generally friendly and accommodating. That said, there were a couple of interactions that didn’t quite meet expectations in terms of service. Overall, it’s a decent stay if you get one of the updated rooms and have your own transportation.

GOOD

Unforgettable memories

All was fine and was so good

I found the hotel staff very friendly and helpful from reception to cleaning and parking restaurant

Excellent value, lovely big room.

Everything was perfect as usual

Excellent service, friendly staff

I really enjoy my stay in this hotel and their breakfast was the best

Amazing and beautiful people. The hotel was nice decorating

every thing was perfect

Clean, private quiet

The property was good as were the restaurants and staff, however the check in process was too long - not enough check in staff and a lengthy process despite having already checked in online.

Good property.

Amazing

Nice staff

Nice

The hotel staff are the best thing about the property - they simply cannot do enough to service your needs. We stayed here for a week due to its proximity to the airport and other areas we needed to attend to. The rooms around the central atrium are sufficient but VERY dated. They are dark, old fashioned and the colour scheme and decor needs an urgent revamp. The outer wings have the deluxe rooms and frankly, feel like a whole new hotel. Modern, well lit, spacious and feel like a downtown hotel. However the beds in BOTH rooms were very comfortable. The breakfast is basic but sufficient. There are free shuttle buses to the nearby malls and are a useful addition if you don't mind sticking to their time table. The pool area is well manned and never too busy. The shisha area outside is fantastic with a large LED screen for sporting events. There are other restaurants there but we didn't try Howdy's or the Japanese place. Big shout out to Hasan and the concierge teams for being super heros in the 55C heat and keeping us cool, informed and safe.

Was a stopover stay with my son and it was great experience. We arrived early in the morning and were able to check in at noon. Very helpful personel

It was value for money. I couldn’t say much as I inly used the hotel for 5 hours of the day.

Absolutely love this hotel. Great staff, if anything that’s what makes this place special. Year after year I find myself here and really the staff is really kind caring and extremely sympathetic. Trust me you won’t regret it.

Everything perfectly

Very well decorated and spacious rooms. Lots dining options. Close to the airport and shopping

Clean and good restaurants to eat

Clean and good restaurants to eat

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Dear [Hotel Management/Guest Relations Manager], I hope this message finds you well. I would like to bring to your attention several concerning issues I encountered during my recent stay, which I believe require immediate attention and improvement. Firstly, I observed that the staff appeared to be insufficiently trained in guest service. Their interactions lacked professionalism and care, with frequent responses such as “no sir,” “sorry sir,” or “not possible sir,” which left a negative impression. In addition, I reported an issue with the air conditioning in my room that was not resolved for two consecutive nights. The in-room refrigerator was also non-functional. Despite multiple reports, no corrective action was taken, and it seemed that guest concerns were being disregarded. I left my room 07:45 am and return 06:00 pm my room wasn’t arranged or cleaned Moreover, valet parking service was unavailable at 8:00 AM when I needed my vehicle. A security guard simply handed me the keys, and I had to walk in the heat to the underground parking area to locate my car myself. To my shock, I found an unexpected and unacceptable situation beside my vehicle (please refer to the attached photo). This experience was deeply disappointing and not in line with the standards I expected. I trust you will take this feedback seriously and implement the necessary training and service improvements to ensure future guests do not face similar challenges. Unbelievable !!!

My experience at the hotel was overall good, but there were a few issues that impacted our stay. The room had an unpleasant odor, the shower drain was clogged, and the door squeaked loudly every time it closed. Additionally, the itinerary provided had some misleading information—it stated that restaurants closed at 11 PM, but the hibachi restaurant actually closed at 10 PM. As a result, we had to either take an 8-minute cab ride or walk 20 minutes just to find something to eat. With a few improvements, this could have been a much better experience.

Food was bad

NA

Very clean, nice and helpful staff

Nit the 1st time Ive stayed at the Al Bustan and it wont be the last... its always a pleasure. The rooms, the staff, the food, all are above the industry standard!

We enjoyed the stay. The check in was one of the best. Thanks to Rubie and Neha. Room service was excellent.

Overall it was nice. Close to the airport

Nice stay, recommended.

Nice hotel close to the airport. Did consider walking to and fro the airport but that is not possible. Consequently a transport service is required. Hotel amenities are good and at a competitive rate.

Everything was amazing by far

Very helpful and welcoming staff allowed us to check in before the usual time. Very close to the airport and some public transportation. Clean and quiet. breakfast was the same every day.

I just disappointed abut paid parking as i remeber used to be free parking

Close to airport, good overnight stay

The staff were really lovely at reception! Hotel was clean and amenities were super helpful! Wish I had more time to make more use of them

Exceeded expectations,Staff are so welcoming , friendly and kind especially and Rubie and Abbas

Superb hotel with amenities

Good hotel

I enjoyed staying at the hotel it was great and more than expected I enjoyed the breakfast a lot of items .

The whole stay was marvelous. Friendly customers service, they were always addressed you by Sir or madam. They would go above and beyond to meet your needs.

Very good place to stay.

Was great

Excellent stay

Bathroom needs to be redone as tiles are very old and unclean showers need extended doors as while taking shower all waters are co.ing out to the floor and puddle of water is there Carpets of the room ate very old and discolored.

Good, but need transportation for shopping etc

Its was perfect

Good in every way you think of Room cleans wish had tub though Staff very nice and very helpfull Good food and good room service Very close to.the airport

Close to the airport

Spa is amazing

over all it is good

We checked in for one night as we were flying out at 4am in the morning and rhis was close to the airport. They put us in a room onnthe 4th floor which had the hotels main AC unit and it was so loud we couldn't sleep. Eventually we got a room change but it was to late as we had to check out for our flight.

very clean and modern

After a 17 hour flight and arrival at 6.30 am the check-in staff were so accomadating nothing was to much trouble and will definitely stay again and will recommend to others.very convenient to the airports

Had a great time at the hotel..

Good

Back in the 1980's all large scale hotels in the Gulf were built to a formula and the Movenpick is no exception. Huge atrium with feature coffee lounge - tick. Multiple restaurants and bars (one usually an English or Irish pub) - tick. Pool, wellness etc. all included. This 40-year old staple of Dubai is well situated if, like me, you are traveling alone and want the facilities of the Dubai village next door (female friendly, multiple restaurant choices, fine to go there alone to eat). Walking to Dubai airport T1 is surprisingly simple as well. The hotel feels a little dated (despite an apparent 2024 refresh) but it's friendly, comfortable and reliable. I'll certainly stay again when seeking a property in this price bracket.

Convenient location , free upgrade for 1 night but , I booked for 2 adults and a 14 years old child - the room had only 1 bed . They charged me extra to bring one of those small beds on wheels . It’s an old tired looking hotel in a desperate need for renovation . People working at the hotel are kind . So , for the money it was ok.

Poor service. No body picks up the phone. No airport shuttle. No accommodation for early check in.

Had a great stay at Mövenpick al Bustan. A few problems while checking in as the new lady at the front was about to charge me extra as she provided me with someone else’s room, so make sure to check your name before signing. Rooms are spacious and comfortable and the housekeeping team are AMAZING! Huge lobby so there is always somewhere to sit and chat. We had purchased the breakfast package and there were tons of options of food. The male at the egg station, is terrible! He doesn’t want to make fresh eggs for the customers and instead pushes them to the already pre-made egg options. When I told him “no salt” on my eggs he adds salt infront of me, extremely unprofessional, rude and disrespectful towards customers health concerns.

In general handy to stay for transit and close to airport.

Conveniently close to the airport, but would benefit from some renovations

A very clean, convenient to airport hotel

Very good breakfast and equally good service. Enjoyed our family stay

Clean and convenient hotel. Staff not friendly both at the front desk and restaurant. No one cared about the injury my wife had due to their negligence leaving a mattress plastic corner with staples on the floor that stuck in her foot.

Very close to the airport very convenient

I traveled with my two kids from Canada and stayed at your hotel for 12 days. Overall, the service was good, but the front desk manager was very unprofessional. There was a booking mistake on my part for one night. On April 3rd, we returned to the hotel around 9:00 PM and noticed the room hadn't been cleaned, but we didn’t mind. We packed and went to bed, planning to leave for the airport at 4:45 AM. At 3:00 AM, the phone rang, but I didn’t answer, thinking it was one of my kids’ alarms. Moments later, a staff member entered the room unannounced, waking us up. He asked if I needed to extend the stay. I said no—we were leaving in a couple of hours. Then I received more calls, and around 5:00 AM, the front desk told me I needed to pay for an extra night. I explained it was an honest mistake and agreed to pay. However, I was surprised when someone came to the door immediately asking for AED 1,490—far more than the AED 303 I paid per night on April 1st and 2nd. After a brief disagreement, she eventually reduced the charge to AED 900 and asked if that was acceptable. I informed her that I was not satisfied with the amount, but if I had no other choice, I would proceed with the payment. She claimed to have refunded the original amount of AED 1,490; however, after three days, I have yet to receive the refund. In the meantime, I was charged AED 900. I find this situation completely unacceptable and unprofessional, and as a result, I will not be staying again.

Close to airports.

The hotel offered an online check in which I thought would make the entire check in experience seamless. Wrong. The check in counters were chaotic and the person attending to me was immensely distracted and was more concerned with helping out his colleague with a demanding customer, so much so that I was never given any instruction on where to get the breakfast I paid for with my stay, no instructions on wifi, and he almost forgot to give me back my husband’s id - and claimed he already gave it back to me. That was the icing on the cake - actually blaming your customer for something that was your fault. This experience soured our entire stay and we will not go back to this place nor recommend it.

Really enjoyed my stay!

Only walking to the metro area

The staff were great! They are welcoming and very helpful!

I stayed there while in transit to the US. Didn’t get to spend too much time but the hotel looked so cool I wish I had more time to explore it.

Really was amazing. Ali was an absolute legend and looked after me during my visit, staff in general we’re really friendly and helpful and the onsite cafe and staff was unbelievable, as well as the restaurants, literally 10/10 😍

Staff are willing to explain and assist with all needs.

The property is very close to the airport and room was clean but got a disable room. The staff were very nice and helpful. Had to wait for long time to get a room

Wonderful transit stay

It was Good service.thanks ❤️

Always like smoke smell and not that clean

It is huge 4 story byilding with a big hall and loby. Room looks old and the furniture and bathroom requires update as they are like 1980s. The staff was helpfull. Let me checked in early without any extra charges. There is nothing at walking distance. I needed a cab even to go to a restaurant a mile away.

Lovely staff; facilities are tired!

Had a layover explained to the manager we only needed the room for a few hours they still made us pay over 200 USD for early check in this was really unfair and purely greedy on the hotels part

Attentive staff, good room service tbh and front desk is pretty chill, shoutouts to Sally yo!

Having lived in Dubai for over 30 years, I am well aware of the hotel so I had no problem choosing it for my 36 hour stay while transiting the city. Breakfast was fine, the room was comfortable and a special shout-out to the staff working the Taky Bar by the pool - great service from them.

This is not 5 stars hotel. It was, but for now - NOT. Old style rooms, dirty.

The first room smelled so badly of cigarettes I needed to be moved. That was supposed to be a nonsmoking room. The second room given, I was in the shower, and the drain was plugged, overflowing the shower area. The front desk moved me again. The manager on duty thinks it's ok for a guest to walk around the hotel half-wet in their pajamas. The third room didn't have any soap. I addressed the manager the following day. He wanted to give me a refund for my troubles but didn't. Worst stay ever. So bad, that I moved hotels.

We stayed 8 nights December 2024. Just 2.5 Km from Airport Terminal 1 Walking distance 7 min walk to RTS Redline Metro station “Terminal1” Good staff and good warm morning breakfast hours 6:30 am to 10:30. am