The Park Hotel

At check in forced to pay a £50 refundable deposit “refunded when you check out “ they said. I’m now 24 hours later still waiting and they told me when I rang yesterday afternoon that it can take 3-5 days. THIS WAS NOT EXPLAINED WHEN THEY TOOK MY MONEY ! I now have insufficient funds for tonight’s hotel

Nice place. Rooms dated but clean and comfy

Quite noisy outside. Couldn’t close the window. Room was nice and comfortable, suitable for the stay. Breakfast was good for the price.

I had a very disappointing stay at this hotel. The light in the room was not working, and the shower was leaking badly, with water spilling onto the floor and even going down through the ceiling to the ground floor. The room itself was extremely small and congested, definitely not worth the £80 I paid. On top of that, the cleanliness was far below expectations. Overall, it was a terrible experience and I would not recommend this hotel.

Windowsills and radiator cover were very dusty as was the skirting board behind the bed. Bed pushed to one side so no bedside cabinet on that side and very tight to get into the bed. Would have mentioned to reception on check out but there wasn’t anybody there to tell, just had to leave the card at the desk! £50 deposit on check in I was aware of but be aware you need your physical card to pay this. Food from the bar menu was good quality, although the lasagne portion could have been larger!

Dss

It wasn’t too bad. The room was a little outdated. There was no outlets by the bed. The bed was older and not super comfortable. There was no air conditioning and no mini fridge. The bathroom was clean. Other than that it was a good stay.

One night stop with my adult son in a twin room. It was perfect for us. Loads of parking, which is important, staff very helpful and enough of them on duty, which is rare these days.

5 star staff, 4 star communal areas. The only reason it is 3 star are the rooms which we assume are gradually being upgraded?

Really dated bedrooms, the mattress was horrendous, the food menu doesn't match what you are brought and the prices aren't in line with the quality of the food. The downstairs reception area has obviously had a recent refurb don't let this fool you it's smoke and mirrors.

Started badly, paid for room then told we had to pay another £50 damage deposit, that, we would get back in 7 - 10 days. Evening do was great. Then the morning, unable to have bath / shower at 8.15 because water was tepid. We went down for breakfast and:- Arrived at dining room and there was no capacity. Met by restaurant manager who said " we're full" I explained that we wanted breakfast, told that we should have come down sooner and to wait in lobby and come back in 15 minutes, waited for 10 minutes and got a seat. We were then ignored for 15 minutes until a really nice witress turned up and took our order So we are still sat in the restaurant waiting for our breakfasts, 40 minutes after ordering it. We had to ask for everything, from the table to be cleared, cutlery, toast etc. Food was coming out of the kitchen, being walked around and then taken back to the kitchen. The restaurant manager wandered around with a toast rack. Watching the process here, she has one job, to manage the restaurant, not being done. Absolute farce

This was a good value hotel with a good bar and breakfast. Rooms are a bit dated but clean and comfy.Staff very pleasant and helpful. Plenty of parking. We didnt eat here as chef was off but plenty of dining options in locality . This was my second visit. The only downside was the noise from the traffic . Will stay here again as its handy to visit

Have stayed in the Park Hotel before. The staff are the best part, Always friendly and happy. nothing is too much trouble for them Hotel rooms are clean and comfortable. Will definitely be staying there again.

Great location, room really comfortable and spacious. Staff here are really helpful, friendly and efficient from reception to restaurant. Breakfast was excellent delivered promptly

The pillows were rubbish and the carpet was disgusting

Stayed here before well priced comfortable good location

WiFi are very slow

Very nice room, comfy bed and good shower. Staff were nice and the whole hotel was very well looked after and clean. Would stay again.

We used this hotel to stay while moving study abroad student into Edge Hill. Was convenient to walk to train-breakfast was good. Loved the servers!!!! Avoid Saturday nights if a wedding is going on- unless attending-very loud Room small with poor lighting and would have liked a change of towels 1/2 way through our stay.

The reception/bar area is modern and bright, the rooms are much darker and in need of updating. Saying that it was adequate for our needs. The issue we had was it was so hot in the bedroom (no aircon which I was aware of) and don’t sure why when we there there on a mild Sept day. We couldn’t open the window more than 10cms which gave us very little relief. The road noise outside was loud, it’s a busy road, regardless if the window was open or not. We had to leave it open all night as it was too hot otherwise. Barely got any sleep unfortunately, which was made worse by the group of guys coming in at 3am who proceeded to shout and chat in corridor and bang doors for an hour of so. It’s a decent enough hotel but wouldn’t stay again due to heat/noise issues.

A lovely hotel! Great location to Aintree race course and only a ten minute drive to the City centre! My only negative was the breakfast service. Its cooked fresh to order which was lovely however we asked on two occasions for toast and it never materialised. In the end we just walked out. The sraff were polite enough but lacked enthusiasm in customer service/ courtesy. I almost felt guilty for asking for ketchup! I would definitely suggest a self service toaster and perhaps a sauce bottle or sachets on each table.

Nice hotel. Breakfast was very good. Had a bar meal which was very good and a good size. Room a touch small, but did the job. Bathroom a little bit lived in. Reception staff excellent and very informative. Overall a good stay and in a good position for our visits around the area.

Easy check in, very obliging staff day and night. Very bright and cheerful breakfast staff on duty Wednesday to Friday - nothing too much trouble. Reception staff friendly.

Great budget hotel friendly staff easy parking

Was a nice hotel for the price. Bed was a bit uncomfortable but otherwise pleasant stay

Perfect for what we needed, a room for the night to sleep in, the Park was clean and tidy, comfortable bed and the room was a good temperature when we arrived. The bathroom is a little dated but perfectly adequate for what you need it for. The staff were friendly, willing to help and available. The bar was nice looking with reasonable prices and we had a lovely breakfast to finish the stay off.

Have stayed many times Always clean and very friendly staff And good car parking

Had a family wedding there staff were excellent food was gorgeous and a lovely day and night

The window in our room was broken and wouldn't close - andsome other minor issues. They didn't have a room to move us to. We worked around it, but it was aggravating.

A cheap and convenient place to sleep. Clean but could be cleaner in my opinion and does what it says on the tin. Will be using this hotel for LFC games when I'm travelling from Glasgow. There were some noisy women coming to their rooms at 3am, which we weren't happy about but of course that is not the hotel's fault

The property had ample parking, straightforward check in and was clean and tidy. The staff were really helpful

I have stayed at this hotel a couple of times. They are renovating so some rooms are far better than others. In general very nice and inexpensive. The bar/restaurant is very good.

Overall very happy, staff were friendly and engaging and helped me understand where things are as I'm not from the local area so was great to have a nice chat with them about things to do.

Room was very large so very pleased. Shower was ok, did the job but only had a body wash. The room had 2 small armchairs, coffee table, dressing table, small dresser unit and a big comfortable bed. Breakfast was good, plenty of choice.

Staff were very helpful, a little noisy with the party that was going on, food and drinks very nice, have stayed before and will stay again

A nice energy about the place

Excellent value for money. Reasonable sized room with several power points and usb. Considering proximity to main road, nice and quiet. Good sized car park. Choice of dining in bar area or restaurant. Restaurant food was excellent with a good selection to choose from. Good breakfast to start the day. Staff friendly and efficient

Quick 1 night stopover for an open day at Liverpool uni, ver clean tidy hotel, bedrooms comfortable and staff very pleasant, bar was a bit pricey but wouldn't stop me from booking again

Good stay at this hotel. Some areas still need renovating but good on the whole.

Long way out of town and very uncomfortable bed.. Cheap option tho and very clean..

The room, facilities and breakfast are all perfectly fine for the price. Would strongly recommend checking if they're holding an event on the night you're staying though as the DJ can play loud music until past midnight

Hotel was clean and staff was very helpful,,

Stay there was satisfactory. It would have been nice if I had a mini fridge in the room. It was a clean, parking space and security was very good. The staffs are very friendly and helpful.

Very clean but dated hotel badly in need of facelift. No air conditioning is a real problem because the outside noise from the boiler house and surrounding mean if you open a window you’re going to find it hard to get a decent nights sleep. Beds very small and mattresses very poor quality.

A nice weekend at the hotel, very clean and the staff were very welcoming. Parts of the hotel are a little dated, but this didn't alter our stay.

Fantastic stay

A pleasant, modest hotel that suited my requirements. The issues I had were minor and could be fixed relatively easily by housekeeping using the rooms themselves. The light above the dressing table did not light the mirror sufficiently, with the ceiling lights finishing quite far from it they didn’t help either. The toilet seat moved each time I used it making a sharp crack, minor but unpleasant especially during the night. My key card wouldn’t work when I got back after midnight, l rang the hotel number but eventually had to return to reception to get it sorted out. I have mobility problems and this made it rather difficult for me. Could a house phone be put somewhere by the lift/stairs to make dealing with issues like this easier for the guests? I couldn’t find a sleep timer program on the TV remote control, could instructions for this; if available, be included in the information page? I said the issue I had were minor so they wouldn’t prevent me from using the Park Hotel in the future, resolving them would just improve the customer experience.

Our stay was good however after arriving we were not able to order any food from room service as this had finished at 845pm. We should have been made aware of this on checking in.

Exceptional staff and service would highly recommend

Our room had damaged to a radiator cover so we’re moved , heating didn’t work luke warm water all though our stay ,staff did their best brought a heater and gave us a drink at the bar , it was not the stay we had planned, it cause stress my husband waited 10 minutes to talk to duty manager, he was serving food ! He did come to our room to speak to us, a sorce a heater.in the morning to us he had told maintenance about the problem, but it was an old building!breakfast was good but coffe pit was in need of a wash and wipe , overall definitely would not stay again but Saff did their best

Bed was extremely uncomfortable. Also our room (128) was easy for others to look in as there was a room directly opposite. I feel as thoigh provacy glass should be applied.

Excellent hotel, ease of access to surrounding Liverpool landmarks, friendliness of the staff.

Excellent service, the staff were very friendly and helpful, I would highly recommend to friends and family.

Good

I do not recommend this hotel. The staff are unfriendly and unhelpful, they cancelled my reservation with no refund and would not allow me to stay. Book anywhere other than this hotel.

Ok...ish. Clean room but no mattress protector and an ill fitting flat sheet on the double bed, which was odd and immediately made it feel unhygienic. Very uncomfortable bed and pillows. Thankfully was only staying for one night - horrendous view of a derelict plot behind the Aldi. At £122 a night for room for 3 felt expensive for what it was.

Very clean, well furnished hotel. Staff very friendly

Excellent place to stay and clean, very friendly staff

Excellent place to stay, friendly staff ease of access to Liverpool and motorways. Hotel and rooms where clean and had everything you needed to enjoy your stay.

The worst stay ever. Not many people in the hotel, but the room next to me had 4-6 people in it & shouting / partying all night - REALLY Loud, I phoned reception at 3:30am & the man came up & told them, but they started again within 30 mins. Until 4:30 ish. I had about 3 hrs sleep

It was absolutely freezing as there was no heating on in rooms. I had to sleep in my clothes.

Staff were excellent and friendly, breakfast was lovely, room was clean

bedroom was way too warm and we couldn’t turn the radiator off anywhere therefore kept constantly waking up constantly in a sweat… breakfast was very expensive for the experience and the lady on service was polite, but the whole thing was very rushed! as I was trying to eat my cereal and starters she kept coming over every minute asking what hot food i wanted, making me chew my food quicker just so I could talk to her and then trying to ram all the hot food onto my table at once which made most of the food go cold in the end…

was a lovely sized room 116 disappointing they shut the bar at 10.30

We stayed as we were attending the Stars competition at Aintree.. it was the perfect location , 5 minute drive away.. I also loved the fact we could get room service and the meals were delicious, good value for money.. the staff were lovely and helpful.. definitely stay again..

I would highly recommend The Park Hotel, the staff are friendly and helpful and the rooms are clean.

Excellent service as always would highly recommend

Very friendly staff and efficient the rooms are very basic and if your room is on the main rd it’s quite noisy but value for money for what you pay

Excellent staff, lovely room I would highly recommend to friends and family.

Was a very noisy hotel, this was a nuisance as the next door neighbours sempt to be having a party in their room with more than just the occupants, this was annoying as I was on a work trip and was getting up early

Was only there overnight. Lovely staff and lovely hotel. Bed wasn’t too comfy but it was only 1 night

Excellent stay ease of access, friendly staff when checking in and checking out would highly recommend to friends and family.

Its good but no cleaning w he

It was horrendous! Teenagers running around and shouting in bedroom area until 3:30 when someone came to pick them up. Reception or security man never intervened? This is the 3rd time I’ve stayed there with similar, if there is a wedding or party in hotel, then this should be noted, so u can make your mind up to stay or not

Room next doo

Lovely as always when we book

Dresdful...not eorth a penny. Wedding party until 130am... and now kids running all over the halls, people partying in hallways, doors slamming... If like to call the front desk but there is no phone in room. Avoid at all costs.

Staff are always nice but food wasn’t great this time. Also witnessed a few people send their food back so must have been an off night. Rooms only have quite thin blinds and no curtains so with the sun being up quite early and the traffic noise wasn’t the best few nights sleep. Rooms are actually apart from the lighting good value for money and hotel close to amenities. Stayed a few times now and will likely come back

Not bad but unfortunately there was water pipes broken around that area and no water supply and pushed us to go asap…

Clean and tidy great value as we also paid for breakfast which was fab

Staff pleasant clean

Lovely place to stay, nice clean rooms, decor needs a little bit of attention, could do with bigger towels in the bathroom. Staff were very friendly would definitely stay again.

We travelled from Dover on Saturday for my granddaughters cheer competition in Liverpool. The receptionist booked us in very quickly and was very friendly . There was a slight issue as payment had been taken twice but was quickly sorted out on Sunday by Jess on reception. She went above and beyond to make sure the issue was rectified quickly. Jess was also very friendly. As his is a yearly competition we will be returnurning to the Park hotel next year. Plenty of ammenties around as well.

A beautiful hotel in great location. Would definitely stay here again. Friendly staff, exceptionally clean, very pretty reception area. A 20 min drive into the City Centre. Right next door to an Aldi.

Lovely hotel , all staff very friendly, help to make our stay a lot better thanks

Terrible sleep, functions on both nights and our room was directly above what can only be described as a nightclub with own saxaphone, no mention of it at check in, complained the first morning after, they apologised but failed to mention there was another one that night, asked for a room change and just told "we're full'.

After arriving from a long journey to Oxford all we wanted to do was sleep in a nice comfy bed. This hotel more than catered for comfort and everything we needed. Big spacious family room and more than friendly staff where nothing was to much, right down to telling us where the station is the next morning. Would defo stay again.

Very nice Will stay again

Staff were very friendly and welcoming- made our trip comfortable and enjoyable.

It was ok

We stated for 2 nights (Fri & Sat) but both nights had weddings. Being on the 1st floor and the room was very ward, the wedding guests obviously congregated outside reception and (not their fault) but a lot of load voices and loud talking until 3:30 ish, meant little sleep. Shame as lovely hotel and staff. But when booking, should be told of weddings, in case u wanted to book elsewhere?

Very helpful staff but Had to have cool showers

Excellent service, ease of booking in and friendlyness of staff, breakfast great and service at breakfast couldn't have been better. A truly great stay at The Park Hotel

Lovely first impressions, very clean and well kept entrance and foyer. Staff were friendly, helpful and professional. Room was nice with extra bed for our stay. Would definitely stay again and recommend.

we were really disappointed with the hotel. The heating could not be turned down or off.we were offered another room but it would have been a down grade so we declined this.We had to have all three of the windows open.We could not sleep due to the traffic noise.The first day our room was not cleaned even though we put the service sign on the door,the sign was removed from the door handle. Every evening we had to get our cards changed to get in our room as they did not work. This caused a lot of inconvenience and we came away very tired and un satisfied.

Great staff, nothing is too much trouble and always smiling and friendly.

I'd booked the executive room, which was not dissimilar to a regular hotel room. The decor, furniture etc. was outdated, to say the least. There were a few burn marks on the carpet consistent with someone's misuse of the iron, especially as one was the exact shape of the plate. My view consisted of a patch of waste ground and around half a dozen large bins. The bed was comfortable, the shower was great, the room was clean and the staff were really helpful and friendly. I had to ask for a tv remote, as the one in my room had gone missing. The only other issue was the fact that I couldn't switch the heating down. The radiator was enclosed and had a small flap for you to reach in and turn it up or down. Unfortunately, no matter which way you turned it, it still blasted heat out. I ended up sleeping on top of the covers. All in all though, not too bad for what I paid. Would probably use the hotel again, if the heating could be turned down/off.

Mutton dressed as lamb … on entry the hotel looks good… that’s where it ends, the chef shut up early so I couldn’t get anything to eat … the rooms are very ‘tired’ lights not working, no toilet paper, wall paper hanging off … the receptionist was friendly … can’t think of anything else positive to say

Hotel was well located and the staff were very helpful in giving us information on places to go things to see in the city.

Had a really good stay apart from room was far too hot, couldnt open window properly, other than that couldnt fault the hotel, staff was really nice and helpful too