Sofitel Harbin

все просто превосходно , при бронировании даже не задумывались а по факту получили отличный отдых хотя и не большой

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Everything

They should change beds every day. They didn’t change till I went

Pour un Francais, ai trouvé que le petit dèjeuner manquait de viennoiseries, plus de patisserie. Sinon, j'ai changé du Shangri là Harbin au Sofitel pour voir si mieux et Sofitel mieux que Harbin Shangri la!..

La Chambre et équipement parfait!.. Au shangri la, meme pas un bureau correct, UNe tablette installée au dessus du Sofa, inconfortable pour travailler!..

Все

Номера немного уставшие, особенно наздолбанные розетки под российскую вилку

It was really exceptional, great room, bed, very helpful stuff and also, good restaurant with delicious and, actually, pretty cheap buffet. We were pleasantly surprised, and will return, for sure.

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Просторный, чистый номер. Огромная кровать

Очень сложная и неудобная регистрация при подключении к WiFi, подключиться так и не удалось. В халатах оказалась моль, так же единичные бабочки летали в номере. Одна стена стена между комнатой и санузлом стеклянная, прозрачная, правда, есть штора.

Прекрасный отель! Прекрасные номера и не особо далеко от русской прогулочной улицы. Чудесный персонал, особенно девушки на ресепшн Bella и Penny!

Great stay

Struttura molto bella e accogliente

Niente

Swimming pool and sauna + location

Somewhat pricey!

The concierge staff Noah was very friendly and helpful. The property is beside Wanda shopping mall with a big supermarket at B1. The front office team could do better with questions we had regarding the Accor membership program, however this could also be due to the lack of English proficiency. The guest room is dated and could be maintained better, twin rooms bathroom privacy blinds were fixed on the guest room side instead of the bathroom side. Both edge of the privacy blinds has a gap of 1 - 2cm, so you can see the person in the bathroom which is annoying if you like your privacy. The breakfast spread is adequate, however the buffet layout could be managed better, wirings are hanging off the appliances, coffee machine needs more attention from staff to dispose the water and coffee grounds, the live porridge station could be managed better, at times, they will just offer what is already there, so why display ingredients for individual porridge servings. Restaurant managers are hands on when busy, so that’s a good motivation to their team.

With the Harbin ice and snow festival, part of the selling point from the hotel team could be helping guests to secure the tickets locally and help book certain rides at the festival with an admin fee.

朝食の種類が多かった。 ホテル内や部屋がきれいに清掃されていた。 バスタブが大きく気持ちよかった。

朝食が日本人特に私の口に合わなかった。 トイレにウォシュレットがなかった。 日本でネット予約してキャッシュカードで支払ったが、再度窓口で宿泊料を支払った。

Nice, comfortable, cozy room with international standard.

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Отличное место, хорошие завтраки, отличный персонал на ресепшен.

Nice location, friendly Reception staff. Good value for money

The staff were friendly and it was comfortable. Rooms were large and spacious. The breakfast buffet was excellent.

It was quite run down for the price. There was a leak in the bathroom and the room could’ve been cleaner. We found a cigarette box under the bed.

位置便利，下楼就是万达，房间舒适整洁，有免费wifi，温度适宜

略微老气了。有些没有跟上时代，比如没有送外卖机器人

Bonne localisation, à proximité de la tour TV et à 1 minute d'un grand mall. Excellente literie douilette et confortable.

Le wifi : obligé de faire venir une personne de l'hôtel pour le mettre en route (après, ce sont aussi les restrictions chinoises qui peuvent être aussi impliquées), les prises de courant (format européen) avaient du mal à fonctionner ici ; il vaut mieux prévoir un adaptateur, car les prises usb de chargeurs sont lentes. Le mini frigo était étrangement verrouillé, après vu le froid extérieur, il suffit de mettre ses courses entre les 2 fenêtres pour les garder au frais.

Отличный отель, большой, красивый, в номере чисто. Спросил на лобби, где можно купить сим-карту, девушка с рецепшена, показала где салон связи, пошла со мной, помогла купить и оформить, за что отдельное ей большое спасибо. К сожалению не запомнил ее имени. Рекомендую.

Местоположение . Очень чисто . Персонал супер отзывчивый. Красивый отель . Бассейн чистый .

완다 플라자 옆에있어서 일박했는데 역시 플라자안엔 없는게 없습니다. 목표에 맞는 위치라 딱이였고, 지하철보단 택시추천합니다. 직원분 친절하셨고, 객실 깨끗했는데 화장실문이 쫌 뻑뻒해서 아쉬웠어요 에어컨 잘되고, 객실 분위기가 가구도 많고 방같은 기분도 들었어요 시내전망였는데 앞에 아파트만보이는 거주지뷰였고 호텔 길건너서 큰 공원있어서 아침산책하기 좋은위치

My husband and I traveled from Chicago and stayed at this hotel for 8 nights while touring Harbin. We had a wonderful stay experience - very friendly staff, excellent amendities, and super convenient location. All for a very friendly price :) We hope to come back here some day!

Very nice hotel at a superb price! My husband and I travelled from Chicago. Stayed here for 8 nights. Staff was very friendly and service oriented. It was also situated at an excellent location. We rode the subway to all of the major attractions in the city and north of the river. Across the street from the hotel is a large park lined with old trees providing a good outdoor light exercise environment when we didn't want to go far. Our only suggedtion for the hotel is to add ice machines accessible to guests. We had to ask front desk to bring ice to our room whenever we needed it (free of charge). Other than than this very minor 'flaw', everything was perfect. Thank you -Sofitel in Harbin - for providing us with a wonderful stay experience! We will hopefully see you again soon :)

Amazing

Отличный отель в соотношении цена-качество. Красивый интерьер и мягкая постель. Вкусный и разнообразный завтрак. Рядом тц и метро, парк, теле вышка и много ресторанчиков. Заселили пораньше( был ранний прилет) и выехать разрешили к 14-00 что редкость в наши дни). Есть портье и персонал в целом очень доброжелательный. Рекомендуем к проживанию👍

The hotel feels very luxurious and I had a wonderful suite in one of the top floors. The location is very convenient and there is a large shopping center in the next building. The duty manager Bella was particularly outstanding. She contacted me ahead of the stay for any special requests, and then she personally welcomed me as I was arriving late to make sure that I still get some food and drink. The Club Sofitel was also excellent. I very gladly come again to this wonderful place.

We checked in on the last day of 2024—and what a wonderful way to end the year. Sofitel Harbin impressed us with its refined elegance, spacious rooms, and luxurious bathtubs. The Lanvin amenities were a particularly delightful touch, adding a sense of indulgence to our stay. While the hotel’s location may not be the most central in the city, the experience more than made up for it. On New Year’s Day, we were treated to a gentle snowfall, and the hotel went the extra mile by offering snow tubes and other equipment for guests to enjoy—completely free of charge. Just outside the hotel is a small garden area where we had great fun playing in the snow. It was a magical and memorable way to welcome the new year. A heartfelt thank you to our customer service manager, 小于, whose attentiveness and thoughtful care truly elevated our stay. We look forward to returning.

Before check-in, I sent an email hoping to upgrade the suite. After arriving at the store, a lady at the front desk lied that she could not be upgraded. The reason was that there was no room in the peak season, but it was shown on the Internet that there was a room for sale. After being dismantled, she was a little angry. She yelled at the male front desk who checked me in for me and looked at the replyer of my email and asked him to find the person to "come and say it herself". In the meantime, she answered the phone. She still had no polite words. Her voice was very loud. She looked like she was still a leader, but her quality was worrying. The male front desk was very polite throughout the whole process. After coming back, he successfully processed the upgrade for me.

附件購物用餐方便，服務態度好

Neighboring shopping centres are highlights. Easily find restaurants with many options

Clean big rooms. Breakfast had good options.

None

这是一家老牌酒店，风格是我喜欢的一种祝贺，大多来自全球各个角落。

Staff was very attentive

Looks and feels a bit dated, staff hardly speaks any English (although this is the norm in China, so was expected), compared to other cities in China value for money is rather poor in all Harbin

Spacious and well equipped room. Their shower has good water pressure. Location wise it’s next to a shopping mall and we are spoilt with different food options. The view from the room is also great!

The furniture looks a bit tired.

Comfortable and spacious room, though not as big and comfortable as the King room. We returned for another night there after 5 days out of Harbin city. Toilets are small comparatively but is clean as always.

The staff at the reception could be friendlier as her service attitude is not worthy of Sofitel’s high standard.

Breakfast was good but no dinner service the only negative thing

A lot of areas need to make improvements. Room floor mat is dirty and folding. The pillow quality is too bad , no support at all.

It's an old design hotel. But generally clean and bed is comfortable, best part is hotel just right beside Wanda mall, you get your coffee and meals fixed easily. There is also a huge supermarket in Wanda. MRT station is walkable.

The hotel is near shopping mall, just walk 2 minutes arrive , you can eat and drink in shopping mall, hotel room is bigger, bed is comfortable, and the staff of hotel work professional. swimming pool is good, the breakfast is not too many choice,

Receptions are very kind, and help me as much as her can. Location is a little bit dumb, you have to walk a whole circle around Wanda Plaza from metro station and then reach to the lobby. If there is a short cut just cross Wanda Plaza, that's would be perfect, only 5min from metro station.

Staff members were really friendly. Nice gym. The room I stayed in had a good view. The dinner buffet at weekends were excellent.

1) Somebody smoked on non-smoking floor, the floor my room was. The smell was very strong in the hallway and even I could smell it in my room. 2) The room was not cleaned thoroughly daily. 3) The breakfast buffet had extreme limited items for people who needs gluten-free food due to medical, allergy conditions.

良かったです

Being in a foreign country can be stressful, but the staff of the Sofitel was absolutely amazing. From the moment I arrived to the day I left, the staff was very helpful, understanding, and warm. Each day, the breakfast buffet was a very high-end buffet with so many choices, both Western and Asian selections. In the evening, there was a happy hour that provided a very nice selection of foods and alcoholic selections that were included. The hotel amenities (pool, spa, workout facility where state of the art. And the rooms were absolutely amazing. Our room was a club suite room which had over 900 sq.ft. there were 1.5 bathrooms, living room, and separate bedroom. The hotel was absolutely beautiful, with many attractions and foid choices with immediate walking distances. Overall... it was an amazing experience. If ever in Harbin I highly recommend this hotel.

The hotel staff food and rooms were totally amazing! You actually felt like you were a valued client. All of the staff was very helpful and understanding of needs and worked very hard to make me comfortable.

The only thing I found a little confusing about was the heater/ac. There are air purification systems in each room and no matter what I did the room had a cold feeling but it was comfortable

観光施設まで4km距離遠い点さえ気にしなければ

Breakfast good - international setup!

it was winter. room temperature was too hot - 28 deg C

Pretty good hotel, convenient location, good service. Not really new renovation, but it works. The best thing is their washing machine and dryer, super good. Also the food delivery robot, very cool..

A bit tired look

Not much considering what one can expect from Sofitel

Staff service at reception charging us more than our price without letting us know why, then telling us there was deposit when asked. Taking too long to get our deposit reversed. Reception staff not able to communicate in English in a hotel like Sofitel is unacceptable. Cooking staff service at breakfast, restaurant logistics and quality at breakfast: it was always a struggle to get our food due to crowd, we felt overall surroundings were dirty and old, cutleries were always missing. We were racing with Chinese tour groups to be able to get food. Unacceptable for a hotel like Sofitel. Room temperature was extremely hot and dry due to central heating being overdone. Far away location, we had to pay a lot of extra for ride hailing services. Bed shape was possible to change by a remote controller, but the remote didn't work half of the time forcing us to stay in a non sleep-able position and have to call staff to fix it. Bad quality of in-room coffee and soft drinks for Sofitel considering the price we paid Considering the daily rate we paid, we were disappointed by service provided overall.

Thanks to Wang Ying, director of the housekeeping department, for her warm service and timely cleaning of the room.The room is very comfortable to live in and feels like home. Very happy trip to Harbin.

We spent Xmas in Sofitel Harbin and had a fabulous break. Everything was great, from the hotel limo pick-up at the airport, to the welcome on arrival, our terrific room, the hospitality in the Club Lounge, the breakfast and the joyful Xmas Dinner, complete with Santa wearing a protective mask. Everyone knows that Harbin in the winter is really cold, but the warmth of the welcoming staff could not have been better. To name staff is difficult because I can't remember all of the names, but among them special thanks to Lydia who generally looked after us, Sybil in the Club Lounge, Guilio at breakfast and the driver who drove the airport limo as well as the bus to the Ice Festival. There's a terrific park opposite the hotel that was covered in fresh snow throughout our stay and which has an excellent walking track as well as lots of family activity playing in the snow. The Ice Festival was sensational, and a fast train day trip to the snow resort of Yabuli was also memorable. Top marks to the hotel, the staff and to the sights of Harbin. Our 2020 Xmas was one to remember.

Had recently been to the Xian Sofitel so had expected something similar but sadly not. Overall suited what we need and first impression was great with Santa greeting us at the entrance. Rooms were nice although we'd booked 2 rooms as we were a family of 5 but one room stunk of smoke so we had to move. Thankfully they acted reasonably quickly. Breakfast was solid without being delightful pretty standard fare dominated by Chinese cuisine. Might go back if I was in Harbin next time.

I have found a bit strange that the VIP lounge closes at 8 pm at night. The offered drink at the lobby bar is only coffee or soft drink. After long negotiation, we managed to have two glasses of wine. When I asked for some ice (warm wine) the attendant told rat the bar was closing at 9 pm. It was 9.09 ... I think such a level of hotel, with many international customers coming for the ice festival, should consider to have a more user-friendly service ... By the way... we have a platinum membership ... PS. The arrival at the airport was also difficult. Taxi drivers did not want to take us to the hotel. We had to negotiate with people not really willing to talk to us ...

We went there during the Chinese New Year 2020. It is around 40-45 minutes from the ice and snow festival (without any traffic). The facility is nice (nice room and pool) but service was very bad and not clean. We had 2 dinners and 2 breakfasts there. There were a lot of choices... but clearly not fresh from the day. It might have been better to have fewer choices but more fresh. Several of them were served at least the 2 days we spent there. The worst part was during the breakfast. Not a single table was cleaned when we arrived (around 1 hour before the end of the service). 70% of the tables had no longer customers but tables were full of their plates and wastes... if you do not ask for water in the coffee machine, then the machines will not be checked for 20 minutes. You might wonder if they have issues of number of employees because of corona viruses/ Chineses New Year... there were several employees in the restaurant but not doing anything proactively.

Красивый и уютный отель, вкусный завтрак, много фруктов и десертов, очень удобное расположение.

I chose Sofitel where I had been in the past and never disappointed. The service was very attentive being a return guest, food was good at breakfast although could have a bit more choices for health conscious people. The pool and gym are a must for me which was great for an early morning plunge. There’s a shopping mall next door with lots of shopping opportunities.

Hotel was good. Club facilities were good. However location was a little far from places of interest but with local taxis it was easy to get around. Staff were pleasant and helpful. There was an indoor pool

Our stay at the Sofitel was excellent. What made it even better was not just the excellent facilities, amazing restaurants, and clean rooms, but the personal attention by specific staff by the name of Giulio Martinatto and Alan. Giulio gave us wonderful service at the restaurant during breakfast and cared to our every need while we were staying. Alan, the concierge, was educated in tourist information and informed us about details involving certain attractions. Overall, it was an excellent trip and I would definitely come back next year! Thank you again to Giulio and Alan for the great service.

We stayed here 23-25 and 27-28 Dec I choose here as its part of accor group and I have stayed few time in diff Sofitel hotel so I expected a good service as well in here. Porters in Harbin don't help you with luggage, they just stand there and do nothing. The check in desk don't really speak English that well. I travel with my parents and sister and family, but our rooms are quite way apart. Which is quite inconvenient for us My room is not really cleaned properly and there is blood in one of the pillow (no one is having nose bleed btw) so it's quite disappointing to have this experience I did send another request to make sure we are not so far apart in our room in the next stay but it also didn't happen. Bfast was alright, as we can't expect much in Harbin but it's better than the food outside I hope they can improve the service and be more kinder to foreigners

Although not having the international feel of a 5-star hotel, it is still recommended for you to stay at this hotel. Hotel is beside Wanda Mall which have many restaurants on the 3/F. KFC opens for 24 hours. There is also McDonald’s. There’s also a big supermarket at the basement that also offers clothing and other items to prepare you for the weather. Hotel receptionists are nice even though they cant speak english well. They try their best effort to let you understand and give you a better stay by upgrading your room accommodations. Ms. Muse was very accommodating and was supportive of your request and situation. Our group had to extend another day’s stay after airline cancelled our flight due to heavy snow. Other hotels are near central street but you will need to brave the weather walking along the shopping street each day looking for what you need unlike a mall just right beside your hotel where you can go back anytime and make you feel warmed while inside the mall. Our tourist guide was the best one we have ever had after more than a decade of travelling to different countries.

11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park.

Located within a comfortable stroll from the observation Dragon tower. One side faces a large lovely park. Next to two moderate sized malls. During ice festival there is free shuttle to and from Central Street and Snow and Ice World in the evening. Taxi fare to Central Street or the Railway about 15 minutes to half hour, or between 20-50 yuan, depending on traffic conditions. Room is spacious and service is attentive, we enjoyed our stay.

Quite area in the night, but we can access to central street by public bus #103 (It takes 10 min on foot for the nearest bus stop for #103). If you go to airport by taxi in the morning on weekday, I recommend you to have some spare time, because of trafic jam.

很好

Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.

1001号室に2泊したが、バスタブへの出入りが非常に危険。ガラス戸のレールが高く、それを跨がなければ入浴できない。浴槽の中で滑る可能性もあり、何度か足を打撲した。

I've been here several times, and unless it is winter time here, the rooms will be too hot. Even in winter you have to turn off the heat to make it comfortable. It was 50 deg F outside last night, but it was almost 80 deg F in my room this morning at 6 am. It was hot almost all night. Two nights ago room cooled off, but at 10 pm they turn off the AC, so it quickly heated up from 75 to 79 deg F. Last night, the AC never came on. This morning when it came on at about 6:30 am, the room cooled down to a pleasant 75 F, but by 10 am it was back up to 79 deg F. Opening the window doesn't help, it is too small and air tends to go out and not come in. The hotel faces N/S, with most rooms (5-22 out of about 30) facing South, so right into the sun. The AC even if it is on faces a challenge.The hotel need to be realistic, and draw all curtains in rooms that are unoccupied to keep them from the direct sunlight which heats them up fast. They should not turn off the AC when rooms are so hot as they cannot cool down without it. They advertise AC, they just don't say whether they will actually use it... This is a nice hotel. If you don't mind hot rooms, I really recommend it. Comfortable beds, nice bathrooms and showers, and breakfast was good. But for me, I'll be looking for something cooler whenever possible. I can't believe I have to come to Harbin to end up being unable to sleep because it is so hot!

Проживал в этом отеле двое суток. В целом неплохо. Персонал владеет английским. Все мои просьбы и пожелания были выполнены. Оперативная работы службы доставки еды в номер. Единственный минус, который могу заметить это грязные окна

Stayed just one single night but the experience is brilliant. Front desk is professional and kindly and thankful for them free upgrade me to next level. The kindly also been showed by room attendants, they always smiling. Good choice of Harbin.

전체적으로 깨끗했고 앞에 공원이 있어 좋았음. 교통도 편리했고 옆에 완다 백화점이 있어 쇼핑하기에도 편리했음.

整体住宿非常不错 体验非常好

We were expected slightly more when we book this hotel, it's the brand that carries the value we thought. It turned out to be somewhat disappointing. Check-in was slow, 15 mins of wait and there was just 2 check-in counters, everybody else seems busy. It doesn't make sense to have a temperature control in the room, with a controller to blow cold air but they shut the aircon off (as what we'd told). We had very warm nights, everyday we had the window opened and suffocate us with dry air. Breakfast provide at the club longe was probably worst than a budget hotel. It was nowhere near the standard of similar Sofitel brand. Assortment of Chinese dishes, some western selection and we're done with simple breakfast. Totally budget. Room cleaning however wasn't thorough, I found pills and a pin on the carpeted floor. And it has still yet to be cleaned at checkout. That said, they were prompt when we rang to open our room's window. Having said that, the bell boy is attentive, pool attendant is inviting. It's a massive indoor pool. Guest attendants in the club lounge are courteous. No less of any amenities. Comparing with other Sofitel in other cities, it is questionable to have faulty hard products. With array of hotels selection at Harbin, it's better to go elsewhere.

Отличный отель.

The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites. On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.

Great place to stay! This is not near the "downtown" area, but still has a lot to offer within walking distance. Staff was extremely helpful!

Breakfast is delicious for the price.Better to buy including breakfast. Close to the department store with super market at basement.Not every concierge speak English so translation app is helpful for communication.Sonw&Ice Festival is -18–20 at evening be well prepared for deadly cold weather. Taxi drivers tend to overcharge so try not to be ripped off from the airport to hotel. Most local Chinese don’t use as their relatives and friends usually pick them up at the Harbin airport.Use your tran app to negotiate taxi fare. Hotel says 130 yuan but taxi charge extra for express high way fee. We ended up with RMB180 incl.10 for tip.