Belvilla Crewe City Centre Hotel - Lifestyle

No lights in, hear all the noise outside in corridor

I've stopped here many times as it is great for Crewe Station, however this visit has proved its changing. The room i was given Friday night looked like it had been involved in a scuffle from the previous people. Lots of marks on the bathroom door including it being taped up holding the glass in place, also the TV wouldn't work. I had arrived late travelling down from Scotland in the Storm Amy and really just wanted my bed. But having to return to reception and ask for another room made me very disappointed. Also to charge £20 for breakfast is far too much. I think I deserve a part refund.

Outside needs updating but honestly it was perfect for our overnight trip to the theatre. Comfortable, clean and very quiet so had a good night sleep. Short taxi ride to the theatre.

Good value for Monday. Room was clean a bit tiered and could do with some painting and bulbs replacing but overall my stay was ok. Felt safe as woman travelling on business

A good price for a last minute booking.

Chosen for convenience to railway station - just a few minutes walk. Hotel has changed hands in last couple of years and needs a refresh, room a bit tired and dated. It was fine for a single night to get some sleep before an early start but no with no evening food it is really just a large B&B, albeit with a bar which I didn't try. Car park chargeable on an app only, and quite expensive - probably to deter railway traffic.

Hassan is always lovely, any issues and he sorts it strait away. Lovely bunch x

Clean and confortable, close to town centre. The manager of the hotel Hassam i think his name was, was very welcoming especially with my 8 year old daughter who has adhd.

All fine, but let down by the air conditioning system break down in all room. Very hot night!

Everything it’s good but the sofa bed it’s not comfortable for sleep because it’s bundles

Everything was 👌

An earlier breakfast start would be better for people who have to leave early say 6 30 am. Rooms clean and staff helpful and polite. Breakfast options very good.

Great

Reasonable price and facilities. Spacious room good bed and bedding. Good ensuite facility. Kettle with provisions and TV. Downside was creaky floorboards in room and adjacent rooms made it sound as if people were moving about in your room. Minor niggle but noticeable.

Got an email a few days before asking to check in online so i could get a door code, there was no link to actually check in though! When i arrived the guy on reception was friendly but was having trouble getting my room details on his device which caused some delay. The air con in the room had a fault code displayed and didn't work, a small fan was provided, but not much use when they had the window closed and the air con control box said it was 30c! Shower was good and removed the sweat in the morning. This used to be a semi-decent Holiday Inn Express, now a disappointing last resort in the OYO range!

Modern clean hotel

Rhebsite is in a great location. My room was comfortable. Unfortunately there was no air conditioning and the widow didnt open on a hot day. The manager found me a fan however i did not sleep well in the hot box. Othwrwuse all ok

Very noisy, you can hear everyone through the rooms. Otherwise, it was a very decent hotel with very limited staff

New owners of hotel very helpful.

Staff were friendly and helpful and were happy to help with any questions or if you needed any extras. The overall hotel rooms could do with a deep clean and some paint touch ups

Very comfortable and clean room was a bit dated very quiet

We have stayed at this property several times and have had a very enjoyable visit.

Hotel great location. It needs a bit of TLC nothing major but simple things would make a massive difference. Room had a balcony which we loved would stay again.

The carpet in the room was shockingly disgusting, it was covered in stains and crumbs, main bed was ok but the " two single beds " i.e sofa bed was broken with a 3" foam mattress on top , which made it impossible to sleep on, I ended up opting for the floor which was the lesser of 2 evils, the balcony door didn't lock tiles were loose in the bathroom, silicone was rotten, the wiring upder the desk did not look professionally installed, all in all not a very enjoyable night,

After a delayed train we were unable to contact the hotel to ask for a late check-in. We were therefore unable to check in and unable to get a refund.

West Coast trains had been severely disrupted and I could get to Crewe but no further, and there was no certainty the rail staff were going to be able to help several hundred people at a late hour. This is convenient, modern and extremely good value. I had a good night's sleep. Check it out whether or not you are going to be delayed!!

This hotel is within walking distance to Crewe train station which is ideal

Problems finding my booking at check-in. Room very hot. Air conditioning not working. Heated towel rail on constantly and no way to turn it off. TV didn't work. Morning shower had only cold water.

Comfortable, clean room very convenient for Crewe railway station

Air conditioning didnt work and asked for a fan 3 times before they found me one which took over 2 hours. 2 times there was arguements at reception due to overbooking. No room cards, it was a piece of paper with a long number code on that i had to keep with me.

They was no way to enter building with out steps. The first language isn’t English and they can find it hard to understand English. They don’t have any GF bread or vegetarian stuff like sausages for breakfast. They advertise being a buffet restaurant which isn’t true and you have to wait for ever for your evening meal. Which is hardly anything and expensive. However if you are on third floor you do get a balcony. You get a code for your room instead of a card. Take a photo of it and it’s easier to look after than a card. Outside you have a McDonalds in the same area about two minutes from the door. The cost of the night is good. I hope the hot water is working for you as they had only got it back up and running the morning before I went home. They did warn me though. I hope you have a great night. I do enjoy their beds and pillows. I have had a great night but I eat at McDonalds it’s cheaper and better.

You have to pay for the hotel parking. The aircon wasn't working.

Die gebuchte Kategorie stand nicht zur Verfügung (Twin statt Double erhalten). Das gebuchte Frühstück wurde nicht mal erwähnt, keine Hinweise zu Frühstückszeiten oder Räumlichkeiten. Bad ohne Fenster und ohne funktionierende Belüftung, die Dusche hatte überall Schimmel. Matratze durchgelegen, man hat jeden einzelnen Bestandteil gespürt. Positiv: kurzer Weg zum Bahnhof.

Great stay but disappointing you have to pay for parking on a hotel out of town.

This property is ok there was a mould on the bathroom ceiling, the room was no

Comfortable, clean, air condition- good location, parking very nice service!! Regards

Everything was great

We’ve stayed here for years on business when it was a holiday inn. Had no idea it had been taken but wow have they let the place go. Dirty rooms, doors not locking, bar shuts at 09:00, no information on check in, we had endless issues. Staff on reception were less than helpful in rectifying them. Real shame as it used to be a nice hotel but will not be staying again !

Super convenient for the railway station and excellent value as stop-over to visit Liverpool.

Could tell it was recently taken over and just getting started. Teething problems with the coffee machine at breakfast and no white sugar, however they were on the ball at getting it all sorted. Really nice clean room, heated mirror in the bathroom and rather modern. Evening meal not really available on site, shame as a few curries on the menu looked rather good. Friendly service and i would stay again. Parking £7 additional to pay on site througha scanned code.

Good value for the price. Somewhat noisy. Unpleasant music in dining area. No free parking.

Staff at the hotel were all Indian and so kind and friendly - really cared about guests. Have a curry restaurant at the hotel and a small bar. Bar doesn't open until 6.00. Lovely en-suite bathroom. Bed very comfy. Very fast lift with no waiting. Very good hotel for the bargain price. Will book again.

Pros: Breakfast included, welcoming to dogs, bathroom is really outstanding for a budget hotel, room is modern and comfortable, very clean, enjoyed having a skylight, air con/heating, I liked the design of the building looking like a cruise ship, McDonald's pretty much right outside the door, very close to train station, green areas for dog walking. Cons: Felt like the cheapest of everything for breakfast, parking area felt a bit dark and grim behind the building, there was a really horrible smell from the drains which is the main thing we now remember unfortunately, hopefully it was a temporary thing and now sorted, would stay again and hope that was sorted as the nice rooms make up for it.

Dog Pooh was left on the balcony

A comfortable hotel near the train station and within a 20 minute walk of the middle of Crewe. Lots of parking on site for £7 a night, and well equipped rooms with AC.

My son spent the night here, whilst travellling late at night by train! Staff were very friendly and the room cosy with a comfortable bed. A short walk from the station, it was a godsend for him. Thank you so much.

Very average

Good location a short walk from rail station. Clean, comfortable room with large bed.

Watch out re parking this is extra circa £7-£10 depending on arrival/departure time. Breakfast is very limited

Paid £11.99 for breakfast but staff didn't arrive in time for me to eat. If you say breakfast is between 07.00and 10.00 then 08.15 is no good to me

Where do I begin? From advertising free car parking when it's actually not, to room keys that refuse to let you into your room, to the handle on the window in the room nearly falling off... Welcome to Fawlty Towers. - Car Parking is NOT free. No matter what any online booking agent tells you, there is a requirement to pay and that is despite any false advertisements online. - Room keys. Always ask for two because you can guarantee the one you get given will not work. The second one probably won't work either and then there will be nobody at reception to help you gain access to the room you have paid for. - Windows. Don't touch them, like really, don't. When I finally got into Fort Knox, the room was like the inside of an oven. So, naturally, you go to open the window, just to find the handle nearly comes off when you do so. If you like it hot, perfect, if not, stay somewhere else! - Service. What service? I went to check in after discovering you had to pay for parking (Hotels.com advertised the hotel as having free car parking when I booked), however the young lass at the check in counter (who must've been skipping school to work there) was having a lovely chat with some other guests. It wasn't even about the hotel, just a general chat. 10 minutes passed before she finally decided to actually do her job, and at this point, I had to argue about the car parking. A very dissatisfied experience and definitely one to avoid if you can.

Easy check in, room was a good size. Wasn't noisy throughout the night although we could hear everything in the hallway in the morning. Breakfast options were good and the staff were happy and helpful. Would stay here again gladly if in the area.

Ideal hotel for a short stay to explore the area. Creee is nothing special but there’s lots to see in the area. Staff were super friendly, breakfast was tradition full English buffet. There wasn’t a lot of choice for those who don’t want that. Only basic sliced bread , no fresh rolls or croissants.

Adequate for a one night stay. Very pleasant and friendly staff made a big difference

The Corridor was very noisy, the room was very warm without the heating on & the bed was very firm

Good value for money, could do with some maintaining and upkeeping. It’s not for everyone I’d say. Fortunately I’m on my own and don’t mind the little things. The card sensor in my initial room was not working properly, the receptionist assigned another room to me. The second room now has a working card sensor which means I’m able to get in. From inside the room, it wasn’t possible to lock the door, there isn’t a latch and the knob on the door for the lock doesn’t catch to the frame. The ventilation unit is quite noisy, the pillow are huge and too hard for me to sleep on. The tv is located in a weird spot where if you sat by the desk, you have to raise your head to watch it, or if you try to control it from the bed, you’ll need to raise your hand so the remote height is same level as the receiver on the tv. That say, these aren’t that important in my stay so I’m happy to stay without a secondary lock on the door, or suboptimal tv placement or unsuitable pillow. The breakfast and the staff were amazing and helpful. The amenities and the location is very ideal for my purpose of the trip as well.

Nice staff

The staff are lovely and very welcoming, but the bathroom in our family room was not up to standards, the shower head had black all over it and needed a good clean. when i cleaned it myself and finely got in the shower it then flooded at the base because the draining was blocked 😮‍💨 its a shame because it was a lovely room but the bathroom let it down.

Room and bed was very comfortable. Could do with a lick of paint to freshen up but good value for money.

Extremely good value for money

The quality of this hotel has been declining slowly over the last few years. The general facilities are ok. You get a comfortable bed, with good pillows, and clean linen. The air con works in most rooms. The carpets, walls, curtains, and windows could do with a deep clean. The showers are good sized, but water performance is dreadful. Its often cool water from thw mixer shower only, even though the hot water tap in the sink is fine. Tvs are small, and not much bigger than 28" but that's only a minor issue. The breakfast variety is ok, but the scrambled egg is always bitter. I've never found any chef who makes scrambled eggs taste so awful. Staff try to be helpful and are generally polite.

Very comfortable

Staff are great and make the hotel

Very convenient for the station. Friendly staff. Thank you for letting me get breakfast early as my train was an hour before breakfast opened. See you again next week!

Hotel is ok, parts need updating, bed was comfortable and room clean, toilets in reception were all out of use. Breakfast was ok, when it was holiday inn they had fruit berries with yoghurt and bread baps to go.

The main overall stars I've given are for the hotel's convinience to the train station as i had an early train connection. I didn't use the rest of the facilities but I was disappointed by the bed linen which was stained , the mattress protector to be precise and one of the towels. Otherwise I'd have given a detailed review it id checked in earl

I booked because wifi was advertised and it was essential for my work. I came back at 2.30 from a local meeting for a zoom meeting set for 3.30 on Wednesday to find there was no wifi. The staff did not seem to mind and there was still no wifi when I left on Thursday morning. I received no apology or reimbursement for the lack of the advertised facility. A glass of wine in the bar was £9. I decided to do without wine.

The breakfast was extremely limited, a lot of the items were empty, what was available was gross. The buffet was a mess, it looked like there had been a food fight. The staff was rude, my check in was extremely slow as the desk staff insisted on giving his opinions, as he assumed I was foreign, rather than check me in. I understand it is probably a boring job but it was late and I just wanted to get to bed. When I got down to the breakfast with about 40 minutes remaining according to their website this same member of staff made a comment about how late I was. I got very little sleep as I could hear every other guest shouting and slamming around all night. The parking lot is tiny and poorly laid out so many spaces aren't actually usable unless you have a motorbike. Don't count on getting a space, which is too bad as the only thing going for this place is that it is right off the motorway so I had booked it as the halfway point of my journey to avoid driving through the middle of the night.

Think they could do with more staff, 1 lady running the breakfast, cooking and Reception is not ideal and I would say far from safe. But overall a nice stay

Absolutely amazing will deffo come back

1 night stay whilst travelling for business, good value, comfortable room with all the ameneties needed, great sized shower, quick and simple check in, breakfast was slightly more limited on choice than some other hotels but was very tasty and at the pricepoint the hotel is charged at I have no complaints. this is the former holiday inn building and like many of the takeovers of these buildings its because the prior brand didnt want to go to the expense of a refurb in my opinion - everything was clean, but without the refurb their were a few areas looking a little run down (some flaky paint on the bathroom doorframe, some walls needing a lick of paint, etc) but overall nothing major at a budget hotel pricepoint. would stay again as it hits all my requirements - clean, warm, comfy, parking and wifi

Great value

Great stay large enough rooms Squeaky flooring though Breakfast great

Lovely little hotel. Staff very friendly .Very clean .

5 ***** Excellent Customer Service Rooms Are Posh Quality Value For Money Including Breakfast Cereals Fresh Coffee & Orange Juice Cooked Breakfast Sausages Bacon Scrambled Egg & Beans Toast!!!! What More Could You Ask For? I Enjoyed My Stay Thank You!!!! *****

Hotels dot com did not tell me the property had changed owners and my booking was no longer valid. Arrived to check in and had to pay for another room other than the one I thought I had previously booked

mooi en proper hotel.

What stay !!! No stay turned away. No booking. Hotel has changed hands and they said that YOU knew. Left high and dry nowhere to stay. Weekend ruined. I will wait for your response then review. Look out for the review. REFUND IMMEDIATELY