Diego Barros Arana
Diego Barros Arana, Avenida Libertador Bernardo O'Higgins, 832 0000 Santiago, Chile- Statue
English
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About this hotel
Spacious Accommodations in Central Santiago
This 4-star hotel in Santiago offers spacious rooms in a prime location next to a subway station and close to major attractions like Cerro Santa Lucia and Plaza de Armas.
Outdoor Pool and Well-Equipped Gym
Enjoy a refreshing dip in the outdoor pool during the summer months and stay active in the well-equipped gym open year-round at Mercure Santiago Centro.
Delicious Dining Options and Chilean Wines
Indulge in a varied breakfast spread and savor international cuisine for lunch and dinner at the hotel's restaurant. Unwind at the Lobby Bar with a selection of fine Chilean wines.
Book your stay at Mercure Santiago Centro for a perfect blend of comfort, convenience, and exceptional service.
Nearby Attractions
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Loba de Rincón
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Terraza Neptuno
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La Ciudad de Santiago a Gabriela Mistral
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Fuente Neptuno
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- Tourist Site
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Paseo de Santa Lucía
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Mozart
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Estatua Buenos Aires
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Sitio de Memoria Ex Clínica Santa Lucía
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Caupolicán
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Germán Tenderini
Germán Tenderini, Paseo Tenderini, 832 0000 Santiago, Chile- Public Art
Terraza Caupolicán
Terraza Caupolicán, 832 0000 Santiago, Chile- Viewpoint
Moai de la hermandad
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Never Give Up
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Important Information
Please note the property charges upon check-in and in Chilean Pesos. If paying in US Dollars, the exchange rate of the day will be applied.
--
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
Parking is provided by an external company and we offer you a discount on it
Room service is available from 7:30h to 22:00h
Please note that property has following beakfast policy for children applying since the 1st of August:
- Children up to 3 years old do not pay breakfast
- Children between 4 and 11 years old pay half the value of breakfast
- Children from 12 years old pay the full value of breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Jun 4, 2026 until Thu, Oct 15, 2026
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Dry cleaning
Breakfast in the room
Packed lunches
Non-smoking throughout
Outdoor pool
Sun terrace
Private check-in/check-out
Daily housekeeping
Accessible parking
Airport shuttle (additional charge)
Shared lounge/TV area
Parking garage
Shuttle service (additional charge)
Special diet menus - on request
Grocery deliveries
Wheelchair accessible
Outdoor pool - seasonal
Kid meals
Snack bar
Pool with view
Toilet with grab rails
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Pet bowls
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access
Room Types
Standard Double Room
Up to 3 guests27 sqmQueen bed (151-180 cm wide)
The room features air conditioning, controlled heating, a kettle, a safe for laptop, and free WiFi.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
27 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskFanToiletPrivate bathroomHeatingInterconnected room(s) availableHardwood or parquet floorsDining areaElectric kettleTumble dryer
Classic Twin Room
Up to 4 guests27 sqm2 Double bed (131-150 cm wide)
The room features a kettle, air conditioning and controlled heating, a safe for laptop, and Wi-Fi connection free of charge.
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
27 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskFanToiletPrivate bathroomHeatingHardwood or parquet floorsDining areaElectric kettleTumble dryerWardrobe or closet
Superior Room with 2 Double Beds
Up to 4 guests27 sqm2 Double bed (131-150 cm wide)
This room features a kettle, coffee maker, air conditioning, controlled heating, a safe for laptop, and free Wi-Fi.
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
27 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeDeskFanToiletPrivate bathroomHeatingSlippersHardwood or parquet floorsDining areaTumble dryer
Superior Room, 1 Queen Bed
Up to 3 guests27 m2Queen Bed (150-160 cm wide)
1 Queen Bed
291-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Tempur-Pedic bed, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; extra futon mattress (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
Room details
27 m2
City View
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneHair dryerBathrobeDeskPrivate bathroomInterconnected room(s) availableRoom service (limited hours)Daily housekeepingBlackout drapes/curtainsFree WiFiDown comforter
Superior King Room
Up to 3 guests27 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This room features a kettle, coffee maker, air conditioning, controlled heating, a safe for laptop, and free Wi-Fi.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
27 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeDeskFanToiletPrivate bathroomHeatingSlippersHardwood or parquet floorsDining areaTumble dryer
Junior Suite with One Queen Bed and Sofa Bed
Up to 3 guests54 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Guests will have a special experience as this suite features a pool with a view. The spacious suite features 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a coffee machine, a seating area as well as city views. The unit offers 1 bed.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
54 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeDeskSeating AreaFanToiletPrivate bathroomHeatingSlippersSofaHardwood or parquet floors
Junior Suite, 1 Queen Bed
Up to 3 guestsQueen Bed (150-160 cm wide)
1 Queen Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Tempur-Pedic bed, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; extra futon mattress (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneHair dryerBathrobeDeskPrivate bathroomInterconnected room(s) availableRoom service (limited hours)Daily housekeepingBlackout drapes/curtainsFree WiFiDown comforter
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(3,696 total)
Provider-sourced guest reviews.
8/10
Reviewed Sep 17, 2026Zentrale Lage
9/10
Reviewed Sep 13, 2026Localização excelente para partidas aos pontos turísticos. Café muito bom! Pertinho do metrô, feirinha Santa Lúcia e centro da cidade.para compras! Excelente! Recomendo!
Iluminação do quarto poderia ser um pouco melhor! Mas nada que nao se acostume!
10/10
Reviewed Sep 13, 2026Las camas muy cómodas
No había agua en las habitaciones
10/10
Reviewed Sep 13, 2026Atencion del personal
8/10
Reviewed Sep 12, 2026Buena ubicación
El personal del desayuno no sabía informar con claridad sobre si los productos contenían leche, algo especialmente importante para personas con intolerancias. Además, si querías pedir una tortilla, tenías que esperar hasta las 7:00 h, por lo que no era posible solicitarla antes.
7/10
Reviewed Sep 11, 2026Its downtown so it puts you in a good place for sightseeing
The area is grotty especially at night
9/10
Reviewed Sep 8, 2026Espaço e limpeza
Entorno do hotel bem feio
9/10
Reviewed Sep 6, 2026The silence at night. I could sleep wonderful.
No parking at the entrance of the hotel.
10/10
Reviewed Sep 4, 2026excelente lugar
8/10
Reviewed Aug 31, 2026Su ubicación, el buen servicio del restaurant
Que pongan televisores más modernos, los que tienen son muy antiguos, sin conexión a internet. Se malogró el televisor 2 veces.
6/10
Reviewed Aug 31, 2026Stanza arredata con mobilio vecchio bagno vecchio e incrostato. Un giorno il water si è otturato lo abbiamo segnalato la mattina ma la sera era ancora otturato. Anche la moquette dei corridoi non pulita
Posizione
8/10
Reviewed Aug 30, 2026El desayuno es muy completo
La habitacion tienen muy poca luz y los colores son muy apagados
8/10
Reviewed Aug 30, 2026El desayuno
Muy poca luz en los cuartos
9/10
Reviewed Aug 28, 2026They offered the option to keep the luggage safely after checking out
6/10
Reviewed Aug 28, 2026Café da manhã bom!!!! Funcionários muito atenciosos
Quarto com aparência velha, faltam reparos e cheiro de cigarro no banheiro e no quarto. No geral, não volto mais! Existem opções muito melhores pelo mesmo valor.
10/10
Reviewed Aug 27, 2026El desayuno muy bueno, las habitaciones grandes.
Podrían mejorar un poco la limpieza
10/10
Reviewed Aug 25, 2026Le restaurant. Une personne proposant des activités payantes de loisirs et facilitant le paiement. Personnel à l'écoute et proposant de solutions aux problèmes posés.
9/10
Reviewed Aug 23, 2026Cerca para hacer free tour
La zona no es buena por la noche
8/10
Reviewed Aug 15, 2026Posizione centrale Struttura con camere con condizionatore per fresco in estate e caldo in inverno Staff cordiale h24
Le tessere della camera si smagnetizzano spesso. Anche dopo un solo utilizzo. Le tessere servono ovunque, sia per la camera, ascensore e per entrare in hotel
9/10
Reviewed Aug 15, 2026Hotel in ottima posizione, camere pulite e spaziose, colazione varia. Chiedete una camera vista biblioteca nazionale.
10/10
Reviewed Aug 12, 2026Todo espectacular!!!
Nada todo estuvo muy bien!
10/10
Reviewed Aug 11, 2026Nice room and good location
8/10
Reviewed Aug 10, 2026Hotel super well positioned, close to the main attractions. Room spatious and tidy. Excellent breakfast. Kind and professional staff. They also give additional support to arrange tours nearby: to the vineyards or to Valparaiso.
9/10
Reviewed Aug 9, 2026Limpieza y comodidad.
No tengo opinión. Todo bien durante mi estadía.
10/10
Reviewed Aug 6, 2026Vista do quarto selecionado excepcional! Maravilhoso. Equipe muito solicita, sempre muito receptivos! Muito bem localizado, próximo ao metro e de pontos turísticos!
8/10
Reviewed Aug 4, 2026Localização
Camas desconfortáveis
8/10
Reviewed Aug 2, 2026Espaço, limpeza, chuveiro excelente.
Falta de uma ducha higiênica.
7/10
Reviewed Aug 2, 2026Bom quarto
Localização
8/10
Reviewed Jul 25, 2026Hotel de rede internacional com bom nível de manutenção e amenidades. Café da manha bastante completo. Academia 24hs com ponto de hidratação cortesia.
Localização ruim apesar de central, entorno sujo. Estacionamento mal sinalizado. Gerenciamento deficiente do espaço do café da manhã, com muita fila nos horários de pico.
10/10
Reviewed Jul 24, 2026El personal del desayuno era muy amable, había variedad de alimentos, incluso algunos sin gluten, lo que se agradece. La habitaciones cómodas.
Hubo un día que no hicieron aseo, según ellos el cartel decía que seguíamos ahí, pero yo me devolví para cambiarlo, por tanto estoy segura que decía que salimos. Se demoraron mucho en acoger el requerimiento, no querían y al final nos cambiaron de habitación. Me complicaba más que todo por la basura porque fui con mi bebé y estaban los pañales sucios.
8/10
Reviewed Jul 19, 2026Las camas son muy comodas
El espacio para el desayuno tendria q ser mas grande
10/10
Reviewed Jul 19, 2026Personal muy atento. Felicitaciones.
La comodidad
8/10
Reviewed Jul 18, 2026Das interieur und die Sauberkeit,.freundli hes Personal
-
6/10
Reviewed Jul 14, 2026Todo bien solo que le falta mucha higiene en las habitaciones debajo de las camas todo sucio y más cuidado con sus toallas muy manchadas lo demás impecable comida muy buena
Si de todas maneras sólo falta higiene sólo eso
9/10
Reviewed Jul 8, 2026Localização estratégica para passeios pelo centro histórico, cama confortável, chuveiro forte, ótima limpeza e tamanho do quarto.
Não tem a ver com o hotel em si, mas a região do entorno imediato é muito insegura, é necessário ter bastante cuidado com os pertences e não pegar os táxis que estão ali na porta.
4/10
Reviewed Jul 8, 2026Fiquei um dia pela Booking, e tres por outra operadora. Para um hotel 4 estrelas, difícil apontar alguma coisa boa, e não me considero muito exigente.
Pia com cheiro de esgoto, a maioria das coisas funciona mal ou simplesmente não funciona. Hotel muito antigo e implorando por uma reforma . A região é ruim, apesar de ter metrô na porta. A porta é fechada à noite com grades! Restaurante e café da manhã ruins.
10/10
Reviewed Jul 7, 2026Do café da manhã
Tudo ótimo
4/10
Reviewed Jul 6, 2026Do chuveiro
Atendimento dos funcionários é o bar o restaurante e a recepção não se comunicam
10/10
Reviewed Jul 4, 2026Sim
Tudo estava de agordo
8/10
Reviewed Jul 3, 2026Comodo
Precio creo que es elevado
10/10
Reviewed Jul 1, 2026El lugar muy céntrico , me encantó muy limpio el desayuno estaba rico rico!!!
Al llegar la chica que nos atendió no fue muy agradable! El demás personal muy agradable, sonrisa siempre y saludo cordial
10/10
Reviewed Jul 1, 2026Ótimo atendimento. Todos gentil. Limpeza e segurança ok.
Tudo ótimo.
8/10
Reviewed Jun 25, 2026Hôtel bien situé dans le centre ville et à 2 minutes de la station de métro Santa Lucía. Chambres spacieuses et bien isolées du bruit de l'avenue. A 10 minutes à pied de la Plaza de Armas Très bon déjeuner buffet
10/10
Reviewed Jun 25, 2026Localização serviço
Tudo foi ótimo
10/10
Reviewed Jun 24, 2026Foi maravilhosa a experiencia, quarto lindo e amamos tudo, boa localização.
Sem reclamações
6/10
Reviewed Jun 21, 2026Tamanho do quarto
Funcionários não prestativos, toalhas de banho encardidas, sujo
8/10
Reviewed Jun 21, 2026La ubicación y funcionalidad
6/10
Reviewed Jun 20, 2026Nuestra habitación junior suite
La habitación estaba bien
6/10
Reviewed Jun 18, 2026Etwas in die Jahre gekommen aber für den Preis akzeptabel. Zimmer war sauber und Frühstück ok. Lage war nicht schlecht bzw. nicht weit entfernt von einigen Sehenswürdigkeiten. Personal ist hilfsbereit und freundlich.
7/10
Reviewed Jun 13, 2026Es en el centro De Santiago. Se puede cambiar fácilmente a los sitios de interés turístico.
Las habitaciones son un poco oscuras en las noches, pueden mejorar la iluminación.
9/10
Reviewed Jun 13, 2026Internet. Pesimo.
9/10
Reviewed Jun 12, 2026La comodidad de las habitaciones y la limpieza. El desayuno buffet es de muy buena calidad y el personal muy amable.
La ubicación, se encuentra en un sector céntrico complicado en la noche pero útil para realizar trámites en el día
7/10
Reviewed Jun 11, 2026La terrazza col bar sulla piscina
La colazione
9/10
Reviewed Jun 8, 2026Destaco especialmente la calidad de las instalaciones, su estándar de limpieza y el nivel del servicio de desayuno, aspectos que reflejan la preocupación del Hotel y su personal Asimismo, valoro de manera particular la decisión del hotel de integrarse activamente al circuito urbano del centro de Santiago, contribuyendo a su recuperación, dinamismo y oferta. Este esfuerzo adquiere mayor relevancia considerando el contexto actual de deterioro del entorno, asociado a diversas incivilidades, lo que realza aún más el compromiso del establecimiento con su entorno inmediato.
El cobro por uso de estacionamiento. Una rebaja de un 50% resultaria atractivo, particularmente para quienes viajan fuera de Santiago
9/10
Reviewed Jun 7, 2026La posizione centrale, comoda a molte zone del centro città
A colazione mancavano marmellata e caffè e abbiamo dovuto chiedere più volte
8/10
Reviewed Jun 7, 2026Desayuno
Toallas limpias pero muy percudidas
10/10
Reviewed Jun 3, 2026Comodidad
Nada todo excelente
8/10
Reviewed Jun 1, 2026Localização e estrutura do hotel
Funcionários do café da manhã, apressando o hóspede informando que faltava só 10 minutos e que não daria tempo do hóspede tomar seu café da manhã. Quando deu as 10 horas fecharam tudo e correram para retirar toda a comida. Não aconteceu comigo, mas vi o ato acontecer com uma outra hóspede.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Good location
- •Friendly staff
Areas to consider
- •Cleanliness issues
- •Slow service
Cleanliness
7.46/10Issues noted regarding room cleanliness during stay.
Service
8.63/10Overall service was friendly, but some guests reported issues with staff efficiency.
Location
8.97/10Convenient location with easy access to many attractions.
Room Quality
7.92/10Rooms are clean and generally well-maintained, though some amenities were missing.
Amenities
8.25/10The hotel offers good amenities, though some appliances were not functioning well.
Value for Money
7.81/10Some guests felt the pricing was high relative to their experience.
Food and Beverage
7.76/10Breakfast was varied, but some items were not fresh.
Overall Experience
8.03/10Overall a positive experience overshadowed by certain service and cleanliness issues.