Homewood Suites by Hilton Cambridge-Waterloo, Ontario

The pool was really nice. I did enjoy the breakfast as well. The main thing was the friendly staff that made it feel comfortable.

My grandchildren loved making their own choices for breakfast. The food was fresh; and easily accessible. There were no difficult machines in play, and many options. We appreciated the efficiency; and available seeating.

The wait; and services staff were all wonderful. Surprisingly the acting manager seemed a bit off-putting, but in the end someone helped her come to a solution for my request for a room close to my family. This had been promised to me on the phone; but the acting manager to a degrading tone when, I requested that she try to follow through with that promise. Of course her response lead to my equal tone which made things slightly unpleasant. It was a different employee who helped.

Decent breakfast, some healthy choices. Good place for the price for sure.

We booked a suite and the sofa bed was dirty and we couldn't use that. Kids slept all in one bed - a bit uncomfortable.

Tiszta jól felszerelt hotel, nagyszerű reggeli. Csodálatos hangulata van.

The lobby and main floor is stunning.

Room we were in was nice but some updating would make it better.

breakfast and the staff there, basketball court, check in staff great

bathroom lighting too low for makeup application, beds are hard, room not made up first day, housekeeper in hall not friendly

The swimming pool,

bacon for breakfast,would have been nice!

Unfortunately we did not get to breakfast in time. Room has perfect amount of space for us Beds were comfy Room was clean

Staff at check in was not as friendly as at check put time

Pros: Location. Away from the busy part of town. Staff very friendly. Lobby area well kept. Breakfast good. Loved the fireplace in the room. Comfortable bed, sofa. Cons: 3rd floor - icemaker has rust around it, the ice I got tasted weird - when was the last time it was cleaned?? Hallways always hot - saw the temp was always between 78-82 degrees, so when walking to my room, was sweating a lot! I stayed in the 319 suite - had some issues that I did bring attention to staff about. in tub found dead bugs, the jetting part didnt look that clean, so decided not to use it. Decor - one of the pictures needed repair, tape falling off (not a big deal, just a thought). Shower tile had dirt on it - took a wipe and removed some of it - needs a good spraying and brush. Bedspread looks very worn out - needs replacing. The TV next to the bathroom needs to be smaller as it is sticking out beyond the wall - kept running into it going to the bathroom. Needs more usb ports - only one on the desk and wanted to charge my phone next to the bed. Living room lampshade needs to be replaced or clean - there were 2 large dark spots on it. Lightbulb in fan over the bed needs to be replaced.

The hotel was quiet and with lots of parking. A fairly good location, easy to find with Google maps. The grounds were nice and the entrance is easy to find. Has a gym and a pool, breakfast area has nice seating

The beds were ok, but not the best. While the bathroom was clean and the kitchen counter was clean, the overall condition of the suite was not great. In particular, the kitchen cupboard doors and light switches have not been cleaned in some time, dirty looking and the bedroom nightstands, bottom shelves were thick with dust. The room over all was "tired" with worn chairs, couch and peeling wallpaper. The price paid for the room should have been a much higher standard...disappointing.

C’est propre et les lits sont très confortable!

N/A

Everything. Staff were lovely and room is clean and comfortable.

Well only breakfast meats drying up on heat trays

Great hotel. Very friendly staff. Decent breakfast.

Water pressure in shower.

Beautiful hotel, staff was very friendly when we checked in and would talk to us whenever we left and came back to the hotel. My daughter wasn't feeling well one night and I went down to the lobby as they sell food, drinks, medicine to see if they had any kids medical. They didnt but the staff member working offered to get my daughter milk and juice from the kitchen at no charge.

Pool and pool area wasn't very clean.

breakfast selection could be better.

Everything!

Everything!

GOOD LOCATION ---BREAKFAST OKAY

DATED -----PRICE WAS NOT COMPARABLE TO AREA HOTELS--- NEEDS REVAMP-----AMERICAN OWNED

I requested to be on the first floor back in August for my October stay, which they claimed to never see. So I was moved to a studio suite (from a one bedroom) which was fine. I had to go back the next morning to talk to front desk about change of rate. The RUDE front desk person just scoffed at me that it wasn’t even that much of a price difference. Like I shouldn’t have even come to bother her about changing the rate. I told her as soon as I checked in last night that I did a mock reservation so I knew what the price difference was going to be and she wouldn’t accept the rate. Accused me of using a different property for that rate because she couldn’t find that rate. She kept going back to talk to the manager who couldn’t even bother coming out to speak to me. I requested to speak to the manager after we came back from our appointment. She wasn’t any friendlier with her forced fake smile, just told me the rate is what they changed it too. She emailed me the next day after my husband left a review. So I replied at how rude the front desk girl was. No reply. Not surprised. We won’t be returning, just sorry I wasted a week of my time at this hotel.

Time to renovate ! Expensive ! American owned! Sorry! WINDOWS OUTLOOKING HOTEL FILTHY!other hotels in area over same services breakfast for quality price!

Hotel staff were friendly and accommodating, good breakfast, better on Sunday than Monday. Please spend a little more on your paper products in the rooms...

Great overall. Close to my meeting

I don’t bring any pets

The young lady at the desk upon arrival was a delight! Thank you for a wonderful experience.

System was down - wouldn’t check us in. Hoping my refund comes through.

I had an Amazing 2 night stay with my elderly parents for their 49th wedding anniversary. The staff were Awesome. Namely Madilyn, Elizabeth and Lori. All other staff were great too but I don't recall their names. I booked a room with two king sized beds and a separate living room with pull out couch. It had a full kitchen as well. The first night my parents were sleeping in the bedroom but for some reason the AC in there was super loud so my dad turned it off. This angered my mother as she was hot all night. I too went to leave the room late a night and noticed the room door was way to squeaky. When I woke up I asked if maintenance could bring some WD40 for the door, which he did and it solved that issue. I didn't find about the AC until my parents told me later in the day. Front desk texted me to see how things were and to rate them on a scale of 1-5. I responded with 4 and mentioned I did say 5 due to the AC issue. They apologized and said they will look into it. I kind of assumed they meant they'll look at it once I check out. I was pleasantly surprised when we returned from our day out that they actually came in the room and fixed the AC. So I responded on text thanking them and changed my 4 to a 5. It really was a 5 star stay. My mom loved the pool. Free Breakfast daily was quite good. One downfall (but I was expecting it, as it happens in every hotel I go to. The pull out bed was terribly uncomfortable. I knew to check it as soon as I arrived. I laid on it for a second and was all "Yeah I'm not sleeping on the...lol" I just ran to Canadian tire and bought an air mattress. I was so comfy" But the best part, and awesome customer service happened the morning I was checking out. Madilyn handed me a card, I opened it in the room and it was a lovely happy anniversary card for my parents with an amazing, small but thoughtful gift inside. Definitely stay here if you go. I love the Homewood suites brand, and they %100 met the brand standard and exceeded it. Great job team. We'll see you next year. We come for a few days each year to visit family.

My elderly parents really enjoyed the breakfast thanks!

Location,access ability, pet friendly

I watched a child vomit in the pool and nothing was said or done by the parent or the hotel.

Check in staff wasn’t very pleasant

Suite good size

Rooms dated; need renovation

Nice clean room, everything was great

Complimentary breakfast was very good.

Kids loved it

The included breakfast was fresh and great quality

It’s was very nice and rooms where good

Fully equipped

Everyone was really nice and helpful

Friendly staff, but the carpet is too old that needs to be changed.

Propreté et bien organisée

It was our first family trip and it was amazing. They are very accommodating and kid friendly. Highly recommend

Nice breakfast, good staff. Nice warm swimming pool.

Interior Decoration felt a bit out dated and old. Could do with modernisation.

????just fine

Staff is excellent, especially Jennifer. The breakfast was wonderful!

It was close to what we came for.

The rooms were huge like a fully furnished apartment and the complimentary breakfast was over the top good!

Can't really say there was any negative

There was dishes available to use with a full size fridge and a kitchen. My favorite part was the jacuzzi after a long day.

Decend property

Breakfast was terrific. Everything we wanted was there and of good quality.

Even though I said we were a party of 3, the second bed was not made. In every other place I have been, even when the 2nd bed was a couch bed, the sheets and blankets have been on the mattress when we arrived. Not here. In addition, when we decided to use the dishes and utensils for ice cream, we found them dirty. No ideal.

large comfy rooms. Breakfast was great.

Incredible food. Outstanding breakfast. Amazed that the employees also eat with guests as well. Great perk for employees.

Excellent hotel. Super clean.

Nice place overall

We stayed here for one night after our visit to African Lion Safari. This hotel is charming and has great amenities, including an indoor swimming pool, a gym, and a basketball court. What I loved the most was the outdoor seating area I really enjoyed sitting there and taking in the nice weather. Our room was spacious, with a comfortable bed and a pull-out bed, which was great for the kids. The kitchen was fully equipped with everything we needed, making our stay even more convenient. There’s also a small grocery next to the front desk, but they only accept debit cards. The hotel offers free breakfast with a good variety of options. The restaurant staff were all very friendly and accommodating. Alona at the front desk was especially warm and welcoming. If you’re planning to visit African Lion Safari, the hotel is just a 20-minute drive away.

We always enjoy staying at Homewood Suites.

The location was perfect. We had two rooms and both were suites with kitchenette. One room was a little bigger with a separate bedroom so the baby could sleep without interrupting our visit. The area was very comfortable and clean. The beds were fantastic. The breakfast was delicious. The staff were very friendly and helpful.

Get rid of that brand of toilet paper. It is like using sandpaper. We told the front desk staff at checkout that the shower pressure was useless. I am sure that if they replace the shower head, it would make a big difference. The hotel had a cribs for use and that was great. However, the sheet that came with the crib was not fitted. We noticed that the sheet would bunch up and start covering the baby’s face as she slept. We took the sheet off and the baby slept directly on the mattress. Not ideal but she still slept soundly. A fitted sheet would eliminate any safety concerns.

Overall good place to stay

Convenience

The breakfast hot section was unappetising at times. Scrambled egg from a carton the only option.

Thank you for nice night staying for our big family of 7 and our dog!

Super friendly staff.

Good breakfast and nice atmosphere generally. Very well stocked “mini store” near front desk to purchase small

Die Lage war für uns ideal - die großzügigen Parkplätze und die Einkaufsmöglichkeiten in der unmittelbaren Nähe gestalteten den Aufenthalt sehr unkompliziert. Hervorzuheben ist das üppige und vielseitige Frühstücksbuffet. Mit frischen Obst, mehreren Müsliarten, frischen Waffeln usw. - dies war eine überaus positive Überraschung. Es wurde alles frisch angerichtet, kaum Verpackung und damit sehr wenig Müll. Ebenfalls sind die guten Betten zu erwähnen. Obwohl das Hotel bereits älter ist, waren die Matratzen neu und top. Bei unserem nächsten Aufenthalt in Guelph werden wir bestimmt wieder dieses Hotel buchen.

Es hat soweit alles gepasst.

Friendly, clean and a comfortable bed.

The room was spacious, clean, and comfortable. I especially appreciated the accesible shower. Our family enjoyed the large, warm, indoor pool and the buffet breakfast. The breakfast had an extensive variety of choices, including dairy free options. All in all, we had a very pleasant stay.

I travel for work and I am particular about hotels. This property is clean, quiet and has a great breakfast and dining area.

Room was clean, staff friendly, good location. Amenities good.

Price was high but I didnt like any other choices around the area and had stayed here before.