El Mouradi Club Selima

Nothing

Everything

Hotel is perfect the people are very pleasant but bana is the best

Expirience was perfect every thing was amazing

Hotel is great People is god. Mr banana is the best

Hotel is gut. Gut stup. Mr. Banana is amazing,nice and have every time to help.

Hotel is very good, mr.Banana is very nice and good man🙂👍🏼👍🏼

Good hotel, nice staff, nice beach. MR. Banana is the best.

The hotel is okay and facilities are good. Mr Banana is fantastic, the pirate ship and quad bikes excursions are brilliant!

Very good staff, friendly and always helping. Food is great and many activities to take part in. Mr. Banana is the best!

Very good, staff are very friendly. Mr banana, Oubaid deserve a raise. And the bar staff downstairs

Oubaid and banana made us feel very welcome. Excellent staff all so polite and friendly, perfect holiday for a family.

Great experience, Mr Banana is very funny and welcoming. All the staff are very polite and helpful.

Having an absolutely amazing time, staff have been amazing and very helpful, soon as you need something they are there for you if it’s getting you a chair, lounger or filling your glass. Mr Banana has helped us our whole holiday with trips and anything we need. Would highly recommend staying here, the beach not even a stone throw away, so you have choice the pool or the beach. Rooms cleaned everyday. Young receptionist that greeted me on my first day here was absolutely lovely and made sure I had a nice room.

One of the best vacation that i did have it in sousse i will come back next time with my family special thanks to Mr Oubaid in the front desk

Good servis. Amira is the princes. Evrithing is the best.

Skander, Nurdi and Mr. Banana are definitely the best, as are many others in the bar on the ground floor, they are all very nice and friendly, let's not forget the waiters and chefs in the canteen who made me a great birthday party, and only the cocktail masters, the rooms are okay, although everything is mostly older furniture, but that's to be expected for this price, the sea is full of jellyfish and the pools are not very clean, but it's okay. their food is also okay but there are too many spices, all in all the hotel is quite decent and I have never met better and friendlier staff except for the older waiter with a big nose in the pizzeria and one guy in the currency exchange (without dentures) the evening programs are mainly intended for children, although there are also for adults, but not so much

La propriété et les repas

Les soirées ne somme pas comme l'année passée

Rien!

Tout!

I would like to say a huge thank you to the entire team at Mouradi Selima Club for making my stay so enjoyable. Everyone was welcoming, kind, and always ready to help. A very special thank you goes to Aladin, the animator. Your positive energy, kindness, and amazing smile made every day more fun. You have a real talent for making guests feel comfortable and creating unforgettable memories. Thank you for everything. I hope to come back again soon! ❤️🌴

the hotel was so clean and Excellent animation team especially daly , zizou

We arrived on the 11th of July. All good. Very kind people especially Amira was anazing and very helpful in resolving issues. Thank you tAmira!

it was a good holiday im so be here the hotel was good and the animation team is the best especially daly

Comfortable and cool

Staff were a little pushy at first with excursions

Top hotel service bien merci pour la belle amira

Location was ok

The booking in was a nightmare demanding full payment plus tax where on my email it said only to pay tax.The first room was dirty and had to wait 2 hours for another room which wasn't good either. The room wasn't as advertised my 22 year old had to sleep in a child's bunk bed no pool view as advertised infant we over looked the carpark .

Hotel good eat is eat very good and banana good man amira 😍

Top hôtel merci beaucoup Amira ❤️

We had a wonderful holiday with family and friends. The manager was a lovely lady, beach restaurant staff were amazing , was fantastic and food. Room very clean with a lovely lady cleaner. We will definitely be returning

A big thank you to all the staff! Everyone was so kind. A big shout out to Aimen at the pool bar, he consistently made sure all our needs were met. The beautiful housekeeper lady (I don't remember her name) was perfect. We didn't want to leave, I would have stayed forever! I've booked August so see you soon guys!! 😊🥰

Par rapport au prix le se hotel il est bien

Le personnel hôtelier fait preuve de peu de discrimination envers les Arabes par rapport aux étrangers.

The cakes and desserts were the only consistently enjoyable food. A few members of the staff genuinely tried to help despite working in a difficult and disorganized environment.

The food quality was extremely poor. Most dishes were barely edible, and even the drinking water tasted unpleasant and wasn't served cold. Bees were everywhere around the food, making it very unhygienic and uncomfortable to eat. The room was extremely small, and the window wouldn't close. I reported the issue twice, but nobody came to fix it. Even water was charged for, and although we were on an all-inclusive package, we were sent between floors to find any, and were told it was not included. The toiletries provided were very limited. The reception staff were unhelpful on check-in day. They asked us to send the booking confirmation email, then told us to visit the reservation office because they claimed there were no available rooms and that my reservation wasn't confirmed, even though I had a valid booking confirmation. The hotel was very disorganized overall. The behavior of many guests made the experience even worse. People rushed the buffet, pushed each other, and formed chaotic lines, making every meal stressful and uncomfortable. Better organization by the hotel staff could have prevented much of this. While a few employees genuinely tried to help, many others came across as rude, and the overall customer service was disappointing. Overall, this was one of the worst all-inclusive hotel experiences I've had. I will definitely not be returning.

Personnel à la réception Proche de la mer

Chambres troooop éloignées et impropres même les mûrs ayant des tâches noires

Never would i go back again it was like feeding time in a zoo getting pushed out the way treated differently as we where white severing people off their own colour first one chef was point and talking to random guests about my 1 year making a mess I did report it and I have made a complaint I will take it as far I can was the worst place I have been

Amazing vacation! We were skeptical because we booked and paid first, and only then read the reviews, which are unfairly low. A big and excellent team of people is working hard to make everything just right. The building is older, but everything is impeccably clean. The organization is great — perhaps they could find a slightly better solution for lunch because it gets really crowded. As for the animators, I think that's the best part of this hotel. I especially want to highlight Mr. Wael Omri, who is the heart of the program — a man who always found time for everyone, to make us laugh, give advice, or just smile. :) Greetings to the entire animation team — you are all wonderful!

Im so glad, that people was so empatic. We stayed here 12 days, but my husband was ill 3 days in Clinique Neubel and it wasnt fault of this resort. Servis was perfect, animators( Ali Baba..) its amazing. And manager lady Amira its perfect madam 🥰

Our stay at El Mouradi Club Selima was a truly pleasant experience. What impressed us the most was the cleanliness of the entire resort. The staff work tirelessly to keep the gardens, pathways, rooms, swimming pools, and beach spotless and well maintained. I would especially like to praise the housekeeping staff. They are incredibly hardworking, kind, and always smiling. Every day they greeted us warmly and carried out their work with great care and dedication. Their efforts truly deserve appreciation, and I would encourage future guests to reward their hard work with a small tip, as they genuinely earn it. The hotel staff are extremely friendly, hardworking, and always willing to help. The hotel feels safe and is an excellent choice for families with children, offering plenty of activities and entertainment for kids. A special mention goes to Mr. Banana, the coordinator for local excursions and activities. He is always cheerful, approachable, and happy to assist with anything you may need, whether it's booking trips, providing advice, or organizing activities. The chefs are excellent, and the food is delicious and varied. Most of the menu is based on local cuisine, but everything is very well prepared. Guests who are not used to spicy food will also find a good selection of European dishes. One request to all future guests: please only put on your plate as much food as you can actually eat. During our stay, we noticed many people taking large amounts of food and then leaving much of it uneaten, resulting in unnecessary waste. It is truly sad to see food being thrown away. It is always better to take a smaller portion and come back for more if needed. The hotel offers a wide range of exciting activities and excursions, including parasailing, horse riding, camel riding, discovering local specialties and culture, and many other experiences. Overall, El Mouradi Club Selima is an excellent choice for a family holiday. Thanks to the dedicated staff, excellent organization, cleanliness, and numerous activities, we would be delighted to return in the future.

We stayed here for 3 nights at Selima club and had a pleasant stay. It has a great location to see all the sightseeing. The room was pleasant, clean, Breakfast was good, with different kinds of bread, pastries, eggs lot mor variety. The staff was friendly, especially Ameera and Obayed at the front desk, who was incredibly helpful. We are definitely coming back if we stay in this hotel again.

Very good service mr banana was great help Would highly recommend all staff were great. Thank Anita and oubayd

El Mouradi Club Selima is a very good hotel. Although it has a lower star rating, all the employees are extremely friendly, hardworking, and do their best to satisfy the guests. Throughout the day, they clean the pathways, pool areas, gardens, and the hotel grounds. Day and night, you can turn to them for service and assistance. The rooms are very clean, and so are the swimming pools. Children have plenty of activities and entertainment options. Everything is very safe. We left both money and passports in our room, even without using a safe, and had no problems at all. Many people work here to keep this place clean and secure. The food is good. If you enjoy Oriental cuisine, you can try something new every day. There is also European cuisine available for those who are not used to spicy food. Please take only as much food as you can eat, as it is sad to see food being wasted. Leave a tip for the people serving you – a few Tunisian dinars are enough. The only issue is that sometimes there are not enough plates for all the guests, so you may have to wait a little while for clean ones. This mainly happens during lunch time. Please be tidy while eating, as other guests will sit there after you, and the staff cannot always clean tables quickly enough because of the large number of tourists. Although guests mainly serve themselves in the restaurant and at several drink buffets, the waiters still try to serve you while you are seated. They genuinely want you to be satisfied. Finally, a few special people deserve a mention... At the hotel, you can get beautiful henna tattoos from the resident tattoo artist. Mr. Banana is the local excursions and travel advisor. He is a very friendly and helpful person who can provide information about all the local attractions, including camel riding, horse riding, parasailing over the sea, and many other activities. Special thanks to Ajman and Ali Baba, the best waiters in the resort. Their kindness, professionalism, and dedication to guests truly stand out.

I have stayed in several el mouradi hotels and visited selima last year so I knew what to expect. As someone who is never in my room this hotel is perfect for the price. The location is good the beach is stunning, and although basic the rooms are clean and tidied every day. I visited with a friend and we didn't arrive to the hotel until almost 11pm. As we had been travelling a long time I asked what time the bar closed. Nouri on reception was an absolute hero, he said we only had 10 minutes so he gave us our bands and told us to come back and check in whenever we were ready. I cannot tell you how grateful we were for this, he was really so kind and genuinely warming to meet, so thankyou if you see this! You are a credit to the hotel and some of the others in the chain should really take note of your good service. The resteraunt is very busy and it's not really anything like we experience in the UK, however the food was always delicious and the waiting team lovely, it was usually easier to get the fresh stuff cooked outside when it was busy inside. I enjoyed playing tennis, basketball and ping ping but mostly just stayed on the beach. All the bar staff were fabulous, we took our own cups as last time they kept running out of glasses and they had no problems filling these to the brim and creating cocktails. Animation team were great, very friendly and engaging but not overbearing, it was nice to speak with them all throughout our stay. I especially liked talking with Yassine from animation. He made the trip extra special, thankyou ❤️

I had an amazing stay at this hotel. The staff were friendly, professional, and always willing to help A special thank you to the animation team, who brought so much energy and fun to every day. Their enthusiasm, creativity, and kindness especially doja made the experience unforgettable. I highly recommend this hotel and look forward to coming back

I had a pleasant stay at El Mouradi Club Selima. The hotel has a beautiful beachfront location, good swimming pools, and a friendly entertainment team that keeps guests engaged throughout the day especially doja she so kind. The staff were welcoming and helpful. However, the rooms could use some renovation, and the food variety and quality could be improved. Overall, it offers good value for money and is a nice option for a family holiday.

Fantastic holiday, booked for next year . Had camel rides with mr Banana was amazing can’t recommend it enough. Was something not to miss . Awesome time staff fantastic food fantastic. Loved it thank you amira

Nothing

Everything . It's a scam

This is a wonderful hotel for families, couples + friends, it caters for everyone, the staff here are amazing + work so hard, they are so helpful + nothing is too much trouble, Amira is lovely + will help with anything you need, the bar staff + restaurant staff are fantastic, also the lovely cleaning ladies, always have a smile to greet you, as soon as you walk in the reception staff are ready to help, the food is good, something for everyone’s taste, we will be returning for a 3rd time next year, thanks to all staff for a fab holiday

Here with a friend, had a lovely time, staff, food and accommodation, couldn’t complain, would recommend.

First time in Tunisia loved it hotel staff very friendly would definitely recommend animation team good fun especially Yassin he made my holiday special

Just home from our visit to club Selima, what a wonderful place. We did 4 nights and 5 days we arrived alot earlier than check in but where well looked after until our room was ready. The location is amazing right by the beach and only half an hour from the airport. Honestly can't fault the staff, always happy and helpful. The animation team was great, lots of fun and always trying to get everyone to join in. Rooms had all we needed comfy bed etc maybe a few cosmetic things needing done in the room but nothing bad. Big shout out to the bar staff and the waiters. Mr Banana was brilliant we booked the pirate ship party through him and it was lots of fun. We got photos done with the on site photographer aswell which was lovely and he takes loads, cant remember his name though but he was great. Amira (I think that's how it's spelt) was so lovely she always had a big smile and hello everyday. We are planning returning next year but this time we will take the kids.

Best bar man in the world (bilel)

Bilel Nice bar man good service

We've spent one of the best holidays in this hotel It’s super clean,everyone in here is kind Also the food was amazing I recommand everyone to give it a try you won’t regret it

Die Lage ist sehr schön. Das Personal ist super nett . Das Essen ist lecker . Ich bin sehr zufrieden und kann jeden empfehlen.

Tcheck out .!!!!!

Everything is brilliant Food is good Beautiful and clean rooms Staff are kind and helpful especially Mr Raed the cashier and Mrs amira, they helped organising my birthday and cake. We’ll definitely come back for the third time. Amazing holiday, brilliant weather.

We returned to Tunisia two weeks ago, and honestly, we had such a lovely experience at El Mouradi Club Selima🌷 in Port El Kantaoui, about 25 minutes from Sousse. The reason this trip meant so much to me is because I had visited Tunisia as a teenager with my family 20 odd years ago, and I had such wonderful memories of it that I always wanted to return and let my husband experience it. In fact, I accidentally booked the wrong hotel by mistake because the hotel names in the group are so similar! But in the end, I’m actually delighted we ended up here. From the moment we arrived late in the evening, the staff could not have been kinder. We had barely checked in before they were encouraging us to hurry down and get food before the restaurant closed. Every member of staff we met throughout the holiday was warm, helpful and genuinely welcoming. The Tunisian people in general were so lovely, calm, friendly and easy-going everywhere we went. Me and my husband love getting out and about when we travel, and although we spent one relaxing day mostly by the beach, we were out exploring most of the time. Taxis are extremely good value, especially around Sousse and Port El Kantaoui, and we found it very easy to get around with other ways also the way the local people do. We travelled up to Tunis, Stayed in sidi bou, down to the Roman amphitheatre at El Jem, and into the Medina and cafes at the seafront in Sousse several times. The hotel itself is simple, peaceful and very relaxed. The bungalow-style rooms were lovely because everything is spread out nicely, with little walks between the rooms, birds singing everywhere and such a calm atmosphere. The rooms were spotless clean, which is very important to me. I don’t mind older décor once everything is clean and comfortable, and this hotel absolutely was. There was no loud noise, all was quite. The beach was beautiful, with security present all the time, but in a very relaxed and reassuring way. The whole atmosphere around the hotel felt safe, calm and easy-going. The guests staying there were lovely too, which really adds to the overall experience. The food was honestly one of the biggest surprises for us. We have stayed in other all-inclusive hotels before where the food was disappointing, but here it was genuinely very satisfying, with amazing variety every day. I’m quite fussy about food and prefer proper home-cooked style meals, and we were very happy with the quality throughout our stay. One thing that really stood out was how much the staff genuinely cared. We had one funny ongoing misunderstanding involving the bedding in the room. I prefer a tightly fitted bedsheet, and because of a language misunderstanding between departments, the issue became more complicated than it ever needed to be. Kareem from reception did try to help and was polite throughout, but unfortunately definitely the details he didn't understand which he really assured me he did, so therefore it got lost in translation between be and him and him and housekeeping, which unintentionally caused more confusion over some days. What impressed me most, however, was how other staff members stepped in with patience, empathy and practical help once they understood the situation properly. Oubaid in particular was super exceptionally good beyond expectation and to my disbelief. He immediately understood exactly what the simple issue was and had been after listening carefully, and genuinely wanted to resolve it the right way, right away and thoroughly and for it not to happen again. You could really feel the difference that experience and strong communication skills made to me and how relieved I was because the first time round I was disappointed and so confused with the outcome. Also Amira at reception/customer relations also was also very excellent and extremely kind and professional. She made us feel so special and cared for once meet her. Another lovely young staff member, Scandor, also kindly helped us late one evening after the cleaners had already gone home. Nobody ever made us feel like a nuisance. Quite the opposite — people consistently tried to help in any way they could. Oubaid also organised something really special for us when we visited the sister hotel that I had originally meant to book. He arranged for us to have dinner there one evening, and when we arrived they had decorated the table beautifully with flowers, candles and petals. It was such a thoughtful gesture and meant a lot to us. Amira so kindly got permission and Oubaid organised it. It is staff like them, who really leave a lasting impression on guests. Not to forget the kind hearted cleaning ladies in the hotel area and all the waiters in the restaurant, the 2 bars and the bar down by the beach. Exceptionally nice all of them. At one point I left some rings behind at a neighbouring hotel gym that they so kindly let us use, and again the Oubaid helped organise getting everything back safely. Nothing ever seemed too much trouble for them. The only small thing I personally would have liked is a kettle in the room, as I love making my own big mug of tea and have it in bed, but that’s only a personal preference and certainly didn’t affect our holiday. Overall, this hotel gave us exactly what we wanted: sunshine, relaxation, kindness, great food, lovely surroundings and genuinely caring staff. It may not be ultra-modern luxury, but it has something much more important — warmth, heart and a really relaxed atmosphere. Great value. A place to relax. We had a beautiful holiday and am looking forward to returning again🥰😊

Amazing family holiday at Selima Club! ❤️ Big thanks to the animation team for the great atmosphere every day, especially Ala for his energy and kindness. We really enjoyed our stay and hope to come back soon!

Amazing and great for value, Mr Banana man was very helpful and amazing with booking day trips with fair prices, local to shops and stores at the bottom of the road, best to come a week or 2 after it’s opened again for the season as not as busy and much more food variety’s

Loved our trip to this hotel. Very clean. Attentive staff. Would go again. amira and mr banana are lovely x

Upon my arrival at club Selmia I was greeted with a very big welcome at reception. Drinks on arrival, my experience at club selmia lovely amira

Staff are amazing , rooms are spacious and very clean with air conditioning. Food excellent View outstanding Special thank you to all the staff , I can’t fault it .

Me and my partner went to selima club in Port El Kantaoui, Tunisia, and had a great time. It wasnt expensive. The Beach and water was lovely. The food is ok if you dont mind eating similar things most days, but you get what you pay for. Most of all though, The staff could not do enough for us to make us feel relaxed and special and tended to every need that we had without question. Would definitely recommend and go there again. Mr Banana is your man for great days out, Quads ,Camel rides and boat trips etc. He is a very full of life character that does not stop. I especially want to thank Oubeid Ammar on reception for being a gentleman and making us feel so welcome from the moment we walked in and dealing with anything we had to ask from him. Also Barman Meddeb Taha and Lifeguard AEh Med for being genuinely good people to us. We will be going back next year to see you. Thank you guys 🤎

The most thing that i like in club salima is the entertainment your day will be full with activities never get board and the stuff and animation team are so friendly and kind

Had a fantastic 2 weeks holiday here, very warm welcoming hotel, felt very welcomed from the moment we walked in, staff are outstanding, helpful, always happy with smile on their faces and can not do enough for you. There is plenty of food to choose from, the beach is beautiful, pool area is lovely and also very clean, our rooms were cleaned daily I would like to give the entertainment team a massive shout out, as they are absolutely amazing, they work so so hard, they absolutely make the holiday, I would especially like to give a special mention to Daly, Willy, Ali and Maxi with how amazing they are, they have such a kind heart Had a brilliant holiday and will be back next year ❤️☺️

Amazing stay at Mouradi Selima Club 🤍 A big thank you to the animation boss Nouri for his kindness and professionalism. Special thanks as well to the best animators Ala, Willy and Mexi for the great atmosphere, activities and unforgettable moments every day 🔥 And thank you to all the bartenders for their warm welcome and amazing service. You made our holiday truly unforgettable. See you again soon 😊

In love with this beautiful hotel it’s really a good discovery. 5 star ⭐ people here are so kind

Nice position hotel nice and light friendly staff good facilities

The toilet in the bathroom too close to the sink . Had to sit in it side ways . Not good

Les repas sont bons, quantités et qualités

manques des serviettes et des capes de bain

Hôtel très moyen

La propreté

l espace et les verdures

rien

Very beautiful hotel

I very like the place

I NEVER write a bad review for anywhere. We are so laid back as long as somewhere is clean and food is ok then we are happy. We are not fussy with food or anything. This hotel is horrific. The hygiene level is -0. I honestly could not believe how dirty the place was. The tables ( if you can get one thats cleared) the cutlery and the floors omg! apart from reception area, looked like they had NEVER been cleaned! everything was dirty. We did speak with guest relations who said she would make sure we had a "special table" for eating every time we were in the restraunt. But even still it was so unclean I couldn't sit at it. Towels and bed sheets had stains all over them. Asked for them to be changed which they were but still stained just not as bad. All the toilets round in the hotel I couldn't use as they were so dirty or flooded, had to walk back to the room every time which was quite a walk. We were all inclusive but didnt touch the bar, beer was ok rest was horrible, food was ok, but only just. If you are fussy you definitely wont be able to eat this. We spent all out time on the beach which was Beautiful and ate out most nights which was so cheap and nice. But this hotel should actually be closed down for how un hygienic it is. Staff are nice, entertainment at night was good. Hard Rock Cafe was brilliant.

Avoid this place! Somebody else's faeces was on the bed and wall when we checked into our room, beard trimmings around the sink, mould all over the bath and shower curtain, the room was so dirty and clearly wasn't ready for new people to check in despite us waiting from 11 until 2 to check in. The room door was half a jar when shut which we had to wedge a chair behind to feel safe at night as we were staying in one of the bungalows, when we told the reception about the state of the room and how we simply wished to change rooms we were told we had to pay for this to be done or wait for the maid service the next day, the faeces sheets were never changed our whole stay. The food was absolutely disgusting and made me really poorly, despite going all inclusive we paid to eat somewhere else daily. Staff were very unwelcoming, the whole facility was dirty and outdated, absolutely nothing like the photos. We was shown a video from a guest that shown days before we arrived staff and guest fighting, throwing chairs, using metal poles as weapons in the outdoor area near the pool area surrounded by other guest including children. We ended up leaving after 4 nights as it was so dirty and we felt so unsafe. When I arrived home I tried going through love holidays and directly through the hotel for a refund for the days we didn't stay and wasn't helped atal, the hotel infact lied and said they were never made aware of our early check out despite me handing the key back to reception and having a breif conversation with a staff member at reception stating why we were leaving early. Literally avoid this place it's absolutely awful.

I took my daughter and myself on this holiday that was shown in the hoilday photos from the Lovehoildays adverts, this was an A/I board, the food was atrocious has was our accommodation rooms where dirty the same has the dinning room , we had to eat out with many other folk at cost no wifi or phone connectivity to a complaint via company we booked with, you, can see I caught my toes on a cracked tiles around pool, my advise is to stay way from this hotel, and I have had no redress from my company to date, hence the delay in my response.

MAGNIFIQUE ESPACE ET PARFUM.

RAS

Read the reviews before you go and check out peoples pictures. We arrived to the hotel about 11:30 pm to the check-in desk on first look reception seemed lovely but warm air-conditioning didn’t seem to be on inside there was one man at the reception desk checking in a group ahead of us he handed us what can only be prescribed as a prescription pad that needed lots of detail. There was no pens provided so it was a way to fill in the form whilst it was very warm in reception once filled in you had to go to the desk to pay your Visa and hand that back to the reception desk before you could get your key to the room we were then shown to our room after checking in and that’s when the main issue started The room we first went into was really basic compared to the pictures on the booking site the gentleman left and I instantly knew I didn’t want to be in that room. The air-conditioning wasn’t working properly. The furniture was chewed to pieces. Everything was very basic. I went into the wardrobe and found all of the previous occupants, bedding, towels, and rubbish shoved in. I went to the reception and it was now about midnight. I told them that I wanted a new room they offered to clean it however I said no I would like a different room as the air-conditioner is also not working properly. I was shown to a second room where the air-conditioning wouldn’t work and the pillows on the bed were mouldy. He then also showed me another further room. We ended up staying in for a few days the air-conditioning worked and it smelt like fresh paint however the room was a mess. It was the cleanest after three that we were shown that night. We were then shown back to the second room where the maintenance man made me climb through a window to test the pipes were working the temperature said 16 on the thermostat however was hotter in the room than outside. One of the days in the room before we moved I got locked in the bathroom due to half the door handle in the bathroom being missing. It was very sharp edges and could’ve hurt someone there was ants all through the bathroom. Cigarette burns on the shower curtain as well as mould at the bottom. The shower head and top was disgusting and when you lifted the showerhead to hang it on the hook, the water pressure would cut off due to the holes not being in the correct bank. We’ve eventually had four different rooms and the final room was nicer. We had complained and initially we booked flights to come home as there were multiple issues at the hotel. We tried to get food within the first breakfast and lunch sessions the next day however we were unsuccessful due to the state of the restaurant. There was no tables no chairs no plates people were grabbing food with their bare hands filling up turned hats with as much food as they could bread hanging out of their pockets. It was horrendous meal services were like that most nights and multiple people that we’ve met through the holiday have also stated that they had issues with the rooms and the food as well as the service all inclusive drinks were served in small Little dentist cups. You could only get glass if you paid or tipped the waiters the snack bar was a waste of time and Wood sometimes refused to serve you food depending on your nationality. There was however a selection of staff that were genuinely really friendly and nice but overall the experience aren’t that hotel was dismal. We ended up taking money from our accounts and made sure we ate out most nights. The nights we were able to eat at the hotel the food we did enjoy was nice however this was towards the back end of the week once we started tipping everyone we finally got the all-inclusive we paid for I understand tipping culture however if you’ve paid for an all-inclusive holiday, you shouldn’t then have to pay tips to be able to get the service you should’ve been getting before. on a positive note when we did complain to one of the female management team things did get better in the sense. We got a clean room a designated table as the kitchen manager also came into here our complaint and we were offered free late checkout as well as a free excursion. some of the staff members were genuinely really helpful however there was quite a major majority that were we do appreciate all those that did support us through the day to try and make it a better holiday

The staff were absolutely amazing. 100% The room was disgusting. Meal times were horrendous, literally like a cattle market, people pushing in and filling their plates like it was their last meal and leaving most of it. I wouldn't recommend this place to anyone. If you want this kind of holiday, go to Pontins. The entertainment was good. If you want pizza during the day, don't go to the pizza snack bar, as most of the time, there was no pizza.

tout

rien

طاقم العمل قذر و يكرهون العرب بصفة خاصة

Review of Our Stay at Hotel El Mouradi Club Selima (Sousse/Monastir, Tunisia) We stayed in room 3705. Unfortunately, our experience at this hotel was quite disappointing. Below are the details. Room and Cleanliness Bed linens and towels were changed 3x during the week. One towel had brown spots We didn’t receive any towels on the first day and had to ask for them. There was no Wi-Fi signal in the room – it is only available in the main building. The main light and one bedside lamp in the room did not work. The toilet tank didn’t refill, so we couldn’t flush. We had to use the small hygiene shower to rinse the toilet manually. We sent an email describing the issue, but received no response. There was no hair dryer The staff spoke little to no English. Restaurant and Food Staff cleaned the tables very slowly. Often, there were no free seats available, or the supposedly clean tables were still dirty. The area around the food stations was often covered in food remains, as many guests didn’t know how to serve themselves properly. Some guests would take up to four plates at once and leave most of the food untouched. (Although this isn’t the hotel’s fault, it’s disheartening to see such waste in a country where poverty is present.) The food lacked flavor, often had a strange aftertaste, or was overly spiced with a specific, overpowering seasoning. For breakfast, we mainly ate butter with jam, and for lunch and dinner, Margherita pizza – or we ordered via Glovo. A few traditional Tunisian desserts were quite good. The salami was cut into thick chunks rather than slices, served very unappetizingly – as if it were meant for pets. Plates were often dirty, especially on the bottom side, and the cutlery too. In Europe, this place wouldn't have any stars and probably wouldn't even be called a hotel. The health inspector would shut down the restaurant. Overall impression of cleanliness in the restaurant: very poor and unhygienic. Drinks The drink selection was very limited and not clearly labeled anywhere. Beer was served in small glass or even plastic cups, rarely in proper beer mugs. Some waiters were rude and unfriendly, although a few were kind, smiling, and helpful – we were happy to tip those. Cocktails: they only seemed to have one. When I ordered a Piña Colada, they didn’t know what it was. The one they serve is overly sweet and red-yellow in color. There were also two others – a green one (tasted like menthol/toothpaste, with no noticeable alcohol) and a purple one (name unknown). Soft drinks like Coca-Cola and Fanta were poured from 1.5-liter plastic bottles straight into glasses – this is not typical. A proper service would include a 0.5-liter bottle and a glass. Pool and Beach All sun loungers at the pool were occupied at all times. The beach is naturally beautiful – soft sandy shore, clean and warm sea water, with occasional seaweed. However, the presence of small trash items, especially cigarette butts, detracted from the overall image. There are sun loungers and umbrellas on the beach. Two horses were tied up on the beach all day in the blazing sun, visibly exhausted and skinny – this was very disturbing to me. Dance activities on the beach were well-organized and enjoyable – praise for that. The presence of lifeguards and police on the beach gave a sense of safety. Evening Program The evening mini-disco for kids was cute and entertaining. Overall Impression If you're on a tight budget and not very demanding – and the above-mentioned shortcomings don’t bother you – this might be the right hotel for you. We were indeed price-limited, but still hoped for a better experience. Above all, we wanted to experience Tunisia – and that goal we did achieve. Comparison with Another Hotel We spent one day at Hotel El Mouradi Tozeur – there, we were impressed with the delicious food and the exceptional cleanliness of the restaurant. At one point, we thought Tunisian cuisine was poor, but thanks to that visit and the local food nearby, we realized the problem was clearly with our primary hotel. Otherwise, Tunisia is wonderful and we absolutely do not regret the trip. What we'll remember most are the Chebika Oasis, the Sahara, the Star Wars filming location, camel riding...

Piscine et plage

Mauvais personnel et la bouffe

At the price we paid, we weren’t expecting a 5 star service but this place doesn’t even make it to the 3 stars it claims. Awful place, substandard rooms and rude staff. Outside our room was a wee stained mattress for the duration of our stay. We asked for extra pillows.. they took 4 times of asking and 48 hours to arrive. All inclusive but food choices were very limited. Tried to order a gin and tonic.. but they had no tonic and told us we’d need to buy our own tonic from the mini mart. My wrist band broke off, I was told I’d need to pay to have a replacement.. it’s a plastic band!!! We ended up booking into the Iberostar a few hundred yards away. There’s so much more to report like ant infested room, plaster peeling off the ceiling but I’d be here all day.. give this place a swerve.. wish I would’ve researched more on its actual rating and not the one ‘Love Holidays’ gave it.

It’s with a heavy heart that I write this but can only tell the truth. Strange I was the only person getting off the coach ! And the coach driver laughs on arrival looked quite nice but sadly it was down hill from there room was old and dated ! To the point the beige carpets had stains all over the place , the door to the balcony decided to stop locking so had to go and get them to sort it !!!! To be fair it only took 1 hour 30 for the guy to turn up and fix it . The food hall was ok but everything was the same every day with a twist but chicken,fish and salad the best meal was the continental breakfast of such ! I think everyone got the Tunisian trots lol . Children’s menu was none existent even down to ice cream a mear basic ! We couldn’t even have toast for breakfast finally I had to complain and with all due respects both ice cream and toaster was there the next day but not for long , the adults were like Vultures so the kids didn’t get a look in . The pool area was nice and clean and the pool Slide bar was shut or basically never opened so you had to go into the bar but with cues constantly an they only had 1 beer pump and very limited drinks but if you paid for the extra and got the decent drinks you Didn’t have to cue which pee’d a few people off as we still had paid with in the package so why Be treated differently . This year at the end of season they said they were refitting the hotel and updating it .sadly not a 4 Star like love holidays said maybe 20 years ago but now more like a 2 star at a push Would I go to Tunisia again probably yes they this chain then at the mo I’d have to say No !!!!!!!! P.S read the reviews and believe what people have wrote