El Mouradi Club Kantaoui - Couple et Famille uniquement

Swimming pool .

Staff , furniture

Just the sea and the pool

Nothing

We loved our stay at Club Kantaoui. It does get very busy and some people are very rude take lots of food, but the hotel understand this and couldn’t do enough to accommodate us. The main food hall is manic due to the other guests but the hotel have set up other free options for guests with red wristbands (all inclusive) and they are perfect, there’s a separate breakfast on offer in the al a carte restaurant and the beach restaurant serves at lunch and dinner (you have to book dinner through guest relations). Maher Khlifi guest relations cannot do more for you. He checks in everyday and there’s never a problem, only solutions. We throughly enjoyed our stay here, the accommodation is clean and comfortable and the grounds are beautiful and so well kept. The location is great, you have the Hard Rock Cafe just outside the hotel and some great shops just a short walk away. Great value for money, we will definitely be back.

Unfortunately, our stay was very disappointing. Restaurant/canteen: It was constantly overcrowded, with long queues, a lack of available tables, and dishes that were often not properly clean. The food was average, and even extra drinking water had to be paid for. Rooms & service: The air conditioning in the rooms was poor, and the reception staff were not helpful in resolving problems when they were reported. Overall, the hotel fell well below the standard we expected. I would not recommend it and would advise others to consider alternative accommodation, especially if travelling from Europe and expecting typical European hotel standards.

Very disappointing experience I stayed at this hotel with my family and was extremely disappointed. There was no proper air conditioning, either in our room or in the lobby. The dining room had long queues for food, dirty plates and dirty floors. These are basic standards that any hotel should provide. Unfortunately, based on our experience, I cannot recommend this hotel to anyone.

We have only been back for a couple of days and can not wait to go back again. This is one of the best holidays we have been on. The hotel is clean and beautiful the staff are so welcoming and friendly and as 2 females alone we felt safe. The manager Taysair went above and beyond to help with anything we needed. Maher from the spa who sorted the bookings for catering was great and booked as in for a relaxing full body massage at only £25pp. The life guards especially Aziz was so friendly and great with the kids at the pool. Yasine the waiter at the Al a cart restaurant would go out of his way to make sure you had a great time. If you don't want it so busy would recommend going in June or September, however we went in August and still had a fantastic time.

Where do I start just com home from a wonderful 10 day stay very clean hotel and all immensities plenty of choice for bars to drink at and pool tables from both floors at reception areas.we always knew what was going on from day to day as this was put on a notice board would like to thank Rabek from reception for locating the taxi driver and returning my phone the hotel porters really friendly and courteous always happy to help. Would like to thank the cleaner who made sure that we had clean towels and bedding nothing was to much and always cleaned our room daily. the shift manager at the restaurant always made sure that my partner who had mobility problems had a table at meal times and brought us our drinks. meal times were hectic and the guest were very rude but all staff were very kind and helpful. And the animation team fantastic made the day go smoothly from the water activities and mini games for all ages and all the shows my family really enjoyed every single moment. The restaurant staff at the beach bar always had a smile on there face amazing food and amazing service. Your evening time waiters would like to thank Faris especially for looking after us for the whole time we were there. would like to thank Captain Jack for the help organizing our trips always happy to help my partner when she was struggling and keeping her company while I was in the pool with my son My overall experience from this hotel is 10 out of 10 I am already looking at booking for next yr already thank you so much to all your hard working staff always happy to go the extra mile. And lastly would like to thank the photographer from the hotel for all the lovely photos that were taken for us. this hotel is family friendly and I would recommend this to all my friends and family.

the location was clean and the cleaners were always around cleaning and the staff were really really helpful and supportive i would like to mention the shift manager for the lunch and breakfest and dinner really helpful getting us drinks and i want to mention a bril worker at the bar near the pool firas was really helpful before we left and was with us for the whole 10 days and i would like to mention captain jack who does the trips i would suggest saying hello and speaking to him on the way i would say good things about the guests in the restraunt but many of them get more then they need to and make messes and take most of the choises but on sundays it much much calmer outside and inside and always play darts at 4pm with the animation team the animation team are bril and interract with the guests alot as i saw 2 of the animation team members playing uno with 2 guests which was great so would suggest this to anyone

Superb experience. Hotel was brilliant with lots going on. Meheir was looking after us everyday and extremely helpful the entire time. Reidah was working hard behind the bar every evening and was always making sure our group was able to sit together and was never without a drink! Hope to visit again sometime soon!

3 meals and proximity to beach is good.

Rooms are old with full of ants and insects, open buffet is a chaos that people literally fight each other to ger a food, staff help you so late when you ask something.

Le personnel est accueillant avec le sourire aux lèvres et chapeau bas pour la propreté

Y'a pas de diversité pour les repas

Went here the end of July the hotel is clean and well maintained. We spent most of our time on the beach where the life guards the beach bar and the beach restaurant staff were friendly and welcoming and couldn’t do enough for you. Where’s as the pool and lobby bar staff only wanted to serve the Algerians because they were paying for drinks. The buffet restaurant is a free for all and we’d never seen so much food waste left after the animals got up from their tables it wasn’t all of them but a large amount. Food was good when you could get to it so we would eat in the beach restaurant which is a set menu but lovely food. Over all you get what you pay for I’ve been to a lot better in Tunisia and wouldn’t be coming back or telling friends to book here unless you were a beach lover

Just stayed at El Mouradi Club Kantaoui for 3 nights/4 days. Pools - very clean and lovely. No problems, lifeguard even reserved a good spot for us as a family which was very much appreciated. Usual people leaving towels etc, nothing out of the ordinary. Restaurant - absolute hell. 2100 guests in the hotel and all let in at once, people with zero respect for each other. Pushing and shoving, even pushing children, cutting in queues, touching food with bare hands, fighting for scraps of food. In all my years I have never seen such animal like behaviour in a hotel restaurant. The hotel needs to make some kind of strategy to help with this, restricting numbers, time slots etc. The saving grace for the restaurant was Sonia, what a lovely lady who did her best to help in the madness while I had the baby with me. The food was average quality, the queues were horrendous and not policed, with certain people just walking up to the front and nothing being done. Like I said - zero respect. People were disgusting, leaving tables in such a state with food spilt allover, just awful. Staff did what they could, but how could they stay on top of such chaos? Room - was basic, but clean. We only slept there, no issues. Animation - was non existent for lots of families. The team chose families they would interact with and not others. We were only spoken to Chafiq in the whole time we were in the hotel, he was pleasant. From what I saw, there was no enthusiasm from the staff, nothing like I’ve seen in other hotels. Also, people leaving towels on tables to save for the entertainment in the evening, which caused absolute chaos and numerous arguments and near on physical fights every evening. Again, no respect. Security laughing and not actually doing anything to help. Mini disco was not on par with any I’ve ever experienced, shows weren’t the best. The Miss Mouradi night was entertaining though. If changes were made, this could be a nice hotel. Especially the clientele, there was zero respect for others, we only stayed 3 nights and left early the 4th day as we just didn’t want to stay. If I was booked for 2 weeks I would have left immediately. This hotel is definitely not worth its 4* rating. I have travelled allover, stayed in many hotels, even in Tunisia and this experience was extremely disappointing. Even the receptionist as we were leaving agreed with us and apologised. I would not recommend and definitely would not be returning.

I honestly regret choosing this hotel. Apart from a few positive points, the overall experience was extremely disappointing, and the restaurant service and management were by far the biggest problems. 🍽️ FOOD & RESTAURANT – UNACCEPTABLE The food was horrible and far below what I would expect from a hotel. The quality and choice were very disappointing, but what made things even worse was the attitude of the staff serving the food. The restaurant staff were unfriendly, unhelpful and completely lacking in customer service. Guests should feel welcomed and respected, but unfortunately that was not the case here. The restaurant manager was particularly disappointing. His attitude towards guests was extremely rude and unprofessional. The way he spoke to and treated people was completely unacceptable. A restaurant manager should know how to deal with guests professionally, especially when there is a complaint or problem. In my opinion, the restaurant management seriously needs to be replaced or given proper customer-service training. There was absolutely no feeling that management cared about guests or their experience. 🏊 POOL & LIFEGUARDS – ONE OF THE FEW POSITIVES The pool was very clean and well maintained. The lifeguards were also good and professional. I especially want to mention Aziz, who was friendly, helpful and professional. He was one of the few staff members who genuinely gave us a positive impression. 🎭 ANIMATION TEAM – VERY POOR The animation team was another major disappointment. They were not professional and barely interacted with guests. An animation team should create a fun atmosphere, communicate with people and make guests feel involved. Unfortunately, they seemed to have very little interest in speaking to or entertaining the guests. I would particularly mention Chafiq. The level of interaction and professionalism was extremely disappointing. 🛏️ ROOM The room was fine, and I don’t have any major complaints about it. FINAL VERDICT There are a few good things about this hotel, especially the clean pool, the lifeguards and the rooms, but these positives were completely overshadowed by the terrible food, poor restaurant service, rude restaurant management and unprofessional animation team. The biggest issue is definitely the restaurant management. The way guests are treated is simply not acceptable for a hotel. Management needs to understand that guests are paying for a service and deserve to be treated with basic respect and professionalism. Sadly, based on my experience, I would not return to this hotel and I would not recommend it to anyone. 1 star, and only because I can’t give zero.

Un bon hôtel .merci Yassine,Rabeb et Amani

We visited Club Kantaoui for 10 days. Had an excellent time here. A problem with the room on arrival, which was swiftly sorted for us. Reception staff are very kind and patient. On arrival staff were welcoming and providing us with information regarding activities and the hotel. Thanks to Moher for being kind every day and making sure there’s a place for us at the hotel restaurants. The entertainment/animation team were excellent, always something to do wherever you go in the hotel, they work all day long until midnight and seem to have endless energy. A special mention to Mohamed and Chafnik for being so kind and speaking with us often. One person we want to especially thank is Faris, one of the waiters, who has become a friend during our stay. He went above and beyond to ensure we were comfortable every day. He’s a credit to the hotel and this should be recognised. I would come back just to speak with Faris again. We definitely recommend this hotel. Thank you!

We stayed for 10 days end of July/start of August. The rooms are basic but clean and well kept, the cleaning team were fantastic. Having access to both the pool and the beach were great, all the staff were very helpful and welcoming. Captain Jack helped us organise a boat trip and parasailing, which were fun and great value for money! The animation team were brilliant, especially Mohamed and Chafik who are a credit to the team. Both really welcoming and great to chat to. The bar staff were all good, in particular Firas. Firas really made our stay, he is always smiling and couldn’t do more for us! Meal times were difficult. The main restaurant had a good selection of food but gets very busy quickly, and unfortunately a lot of guests don’t seem to understand how to wait in a queue. The beach restaurant was fantastic and we went here most nights, the staff were very attentive. Overall a brilliant holiday and would definitely return.

Room was a standard double 55+ was on the ground floor which was perfect as I have mobility issues. Room fitted 3 single beds and still had room to move about. Fairly big balcony overlooking the front gardens. Cleaned daily, clean towels daily bedding every other day. Restaurants were always busy, but each gave a good range of food which was delicious even with a little spice. Staff all around the hotel were polite and couldn't do enough for you, grateful for small tips. Trips for a pirate ship, quad biking, horse rides and camel caravan were conducted by Captain Jack, who was courteous, knowledgeable and liked a little bit of banter (highly recommended to book with) We loved it here, despite the severity of the weather (extremely hot) looking to come again next year

Service is good,room is very bad,old smely furniture,ants everywere,too many ants. Need to be improved for foir star hotel. Atmosphere is avarage,location is good. Beach is great,see is great,but in this period too many medusa. Food is good but same think almost every day. I am rating it like a 3 star hotel.

Non

I m on holiday I m very happy abut hotel and restaurant to the bech Maher debest one on the hotel very help for everthing the bar in the morrnig staff was very very good Thank you very much on the hotel we come back soon

Thank you Mohamed, it was a great stay. Friendly staff. But unfortunately the WiFi was really bad service there was no WiFi at the rooms.

l'équipe de nettoyage et Mme sawsen

les clients qui occupent des places avec des serviettes des sac vides sur la piscine et l'esplanade n'arrivent qu'après deux ou trois heures Merci de respecter les autres clients

Juste la plage

Service médiocre, repas assez pauvre

Our stay at El Mouradi Club Kantaoui was one of the highlights of our trip to Tunisia. What impressed us the most was the excellent organization, the cleanliness of the facilities, and the warm family-friendly atmosphere. The staff deserve special recognition for their professionalism, kindness, and constant attention to every detail. They were always available, friendly, and genuinely cared about making guests feel comfortable throughout their stay. Our children especially enjoyed the swimming pools, the evening entertainment, and the overall atmosphere. The food was good, varied, and suitable for families. We stayed in Room 710. Although there was a slight humidity smell, the room was clean, comfortable, and we liked it very much. If we visit again, I would be happy to stay in the same room. After leaving El Mouradi to try another hotel, we quickly realized how much we appreciated the quality and service here. We could not continue our stay at the other hotel, so we decided to cancel the rest of our reservation there and return to El Mouradi Club Kantaoui to spend the remainder of our vacation. The moment I told my wife and children that we were going back, their faces lit up with happiness. They were truly excited to return to the hotel where they had felt comfortable and enjoyed themselves. A heartfelt thank you to the management and every member of the staff for your hospitality, professionalism, and dedication. You made our family vacation truly memorable. We will gladly return in the future and highly recommend this hotel to families looking for a welcoming and enjoyable place to stay in Tunisia.

Had a great time. Well done to the entertainment team especially Mohamed.

We’ve just finished a wonderful 10 day holiday at this resort as a family of three, and we would happily return. From the moment we arrived, every single member of staff we interacted with was friendly, welcoming, and always happy to help. Whenever we needed anything, it was provided within minutes, which made our stay even more enjoyable. A special thank you goes to our lovely housekeeper, Mofidha, who looked after our room every day with such care and always had a warm smile. We’d also like to thank Haythem from the beach bar. We had the chance to chat with him a few times during our stay, and he is such a polite, kind, and well-mannered person who made us feel genuinely welcome. Chokri at reception was also incredibly helpful from the day we arrived until the day we left. I wish I could mention everyone by name, but every member of staff we met was fantastic and contributed to making our holiday so enjoyable. We spent our days both at the beach and by the pool, and both were fantastic. The pool can get quite busy at weekends, as can the buffet restaurant, so we often chose to have lunch at the beach restaurant instead. Although the menu is smaller, the food was consistently delicious, and we really enjoyed eating there. The buffet was also very good. As someone who loves Tunisian cuisine, I was delighted to find authentic, well-cooked local dishes. There were plenty of continental options too, so there was something for everyone. I think it’s only natural that a hotel showcases the cuisine of the country you’re visiting. The only area that could be improved is the buffet service during peak times. Some dishes took a little too long to be replenished, which occasionally led to disappointment and longer queues. If the food was topped up a little more quickly, the dining experience would be even better. We also really enjoyed the evening entertainment, which offered guests a lovely glimpse into Tunisian culture. I’ve visited Tunisia before, but this was our first time staying at a resort as a family with our toddler, and it truly met all of our expectations. Thank you to the entire team for making our holiday so enjoyable. We had a fantastic stay and would happily recommend this resort, especially to families. With just a small improvement to the buffet service during busy periods, it would be close to perfect. We hope to be back again!

This was a good hotel for the price and we got the value that we paid for in the end. Many thanks to the Reception team, namely Nour, as well as Maher, the assistant general manager and also the very kind cleaning and service staff. The issues we had initially with our room were resolved in order to make our stay worthwhile. The experiences such as Jetskis, Quad Bikes and Horse Riding need improvement in order to meet reasonable standards. Also the main restaurant experience is very disorganised and poor overall, although the beachside restaurant was a lot better. All Inclusive drinks were good in the main hotel but a wider selection is needed closer to the beach.

We recently stayed at Mouradi Club El Kantaoui and wanted to leave an honest review. The biggest disappointment with our holiday was not the hotel itself, but the misleading advertising by Loveholidays. The hotel was not as it had been described or shown in the promotional photos, and this caused us a great deal of stress and disappointment. That said, I want to give credit where it is deserved. The hotel manager and the Customer Relations Manager were outstanding. They listened to every concern we had, treated us with respect, and did everything they possibly could to help us, even contacting Loveholidays on our behalf. They genuinely cared about making our stay as comfortable as possible. The manager told us he had only been in the role for two weeks and that he has big plans to make many improvements throughout the hotel. His passion, honesty and determination to improve the guest experience really came across, and it was refreshing to see someone so committed to making positive changes. A special mention also goes to the lifeguard, Bob (“Bob the Builder”), who was a fantastic guy. He was always friendly, helpful, hardworking and a real credit to the hotel. Staff like him make a real difference to guests’ holidays. The location of the hotel is excellent, with easy access to the beach and surrounding attractions, which was one of the highlights of our stay. The hotel manager personally invited us to return in the future so he could show us the improvements he hopes to make around the hotel. That invitation showed us how much he believes in the changes he is trying to achieve. If you do have any issues during your stay, I would strongly recommend speaking directly to the hotel manager. From our experience, he will do everything he can to resolve any problems and make your stay as enjoyable as possible. Our complaint remains with Loveholidays for the way this hotel was advertised, not with the staff at the hotel. The management team and staff worked incredibly hard and should be recognised for their efforts. We sincerely hope Loveholidays updates its descriptions and photographs so future guests know exactly what they are booking. Thank you to the hotel manager, the Customer Relations Manager, Bob the lifeguard and all the staff who looked after us during our stay. We wish you all the best with the improvements and hope to return one day to see the positive changes.

I stayed at Hotel El Mouradi and had a very disappointing experience. The room was not as clean as expected, with outdated furniture and poor maintenance. The air conditioning barely worked, and the bathroom had an unpleasant smell. The staff were not very helpful or welcoming, and it often took a long time to get assistance. The food at the restaurant lacked variety and quality, and several dishes were served cold. The hotel also felt overcrowded, making it difficult to find available loungers by the pool or enjoy the common areas. Overall, the hotel did not live up to its advertised standards, and I don’t believe it offers good value for the price. I would not choose to stay here again and would recommend looking at other options instead.

Very bad experience

Honest review We arrived on Sunday and the reception was so busy, people everywhere. The room wasnt ready and we were offered to go and get food, that was an experience which I will come back to . We finally got a room, and it was filthy dirty, old scruffy looking. I went back to reception and a lovely lady came and swapped our room to a beautiful clean one, the room is cleaned to a high standard everyday. Lovely fresh towels left and flowers most days. There is no hairdryer in the room even though lots of other I have e spoke. To have o e and when I asked they wanted a deposit to put o e in the room this wasnt going to happen when others have for free The pool area is lovely and clean it is busy but you will always get a sunbed The food is awful in the main restaurant its like a cattle market, people grabbing food putting it back, pushing and shoving nobody wants to queue. We have been lucky to be told about the restaurant on the beach, this is amazing lovely food and the waiters are fantastic.my only thing is its the same every night and because we csnt go to main restaurant it is repetitive The animation team are always busy, we have only had the pleasure of speaking to one of them Joe (Yousef) and he is great . The shows are good, but most of the after is catered to the other guests not English people. Overall we are having a good time as we are making it the best we can, what I will say is if your English please think very hard before booking to come here as it isnt set to cater for us very well

The hotel was nice, staf was friendly. Food was good. Beds were nice, rooms were clean. Service was good. Beach was very nice and clean. I would to thank ameni geustrelation she was very welcoming

It is one of the best hotel in Tunis from services , food , quality of rooms . cleanliness everything was perfect also workers was so nice specially Mohamed animator I really recommend everyone to visit it

Amazing hotel with friendly staff clean rooms and excenllent service i really enjoyed my stay and would definitley come back again i want to thank Sabrine nour and ameni geustrelations thet are very helpful ❤️❤️❤️❤️❤️

I would like to thank all staff mohamed azaoze and yousef

Amazing staff especially Sabrina at reception always smiling and always happy to help coming back on the 29th of September 2026

My experience at this hotel was very disappointing. I felt that some staff treated European guests better than African or Asian guests, which left a very negative impression. Many employees seemed unwilling to do their jobs properly unless they received a tip. The housekeeping was poor, as my room was often not cleaned to an acceptable standard. Some members of the animation team repeatedly asked guests for tips despite providing little or no service, which felt unprofessional. The hotel also appeared to be severely overbooked. The kitchen staff seemed understaffed, resulting in long queues for food at almost every meal. I also noticed that some waiters appeared to favor certain guests over others, providing them with noticeably better service. Another disappointment was that guests had to pay extra to use the gym. While the swimming pool was included, activities such as babyfoot (table football) required an additional fee, which was unexpected. Overall, the service was inconsistent, the organization was poor, and my stay did not meet the standards I expected.

I don't love it was so terrible I am so Angri becouse i spend mi money for nothing

This place is pure paradise...Firstly the staff are the nicest people you would wish to meet. The hotel even though dated is absolutely spotless. The Animation team really good fun. I cannot praise this hotel enough. Must give a massive Thank you to our waiter Haythem for making the holiday extra special.

Great location and place for vacation.Staff is wonderfull espesaly menager Maher.Great diners at the beach.

great hotel and great mohamed

Mohamed azouzi hes very great and good employee and this hotel is very great i like good atmosphere and very great beach

So overall this is a 4 star standard in this country, if you're traveling from elsewhere note that. Was sceptical due to the previous reviews but was overall okay. ATM in reception. Check in, receptionist wanted us to email the confirmation for some unknown reason despite knowing who we were. WiFi is off and on in parts of the hotel - mainly in the main area, so most people say around the main area. WiFi did not work in rooms. The room is basic, the room was functional and the AC did work (due to time of year going). Pillows very hard. Beds quite hard too. Fridge in room, no tea or coffee in room. TV in room no option for other language subtitles. 2 bottles water given in rooms which was nice. Room was clean on arrival. Beach is a short walk from the bungalows. Noise continues late into evening for kids entertainment - which is a little annoying ( well past 11pm), if close to the stage area. Unsure of location to shops as never left hotel bar an excursion which was 1 HR away by car. Did not walk outside of hotel anywhere. Beach was clean enough, some plastic around the beds which you could walk on by accident, just be mindful. Bed easy to get later on in the day seemed busy morning time. Food area, exceptionally busy whatever time you turned up. Could be managed better with times given. Soft drinks given in a tiny cup, even to adults. Sometimes had a bigger cup. Did not go in the pools as too busy. Staff polite enough. Food fine. Wasn't ill at all😂.

It was very good and comfortable place to be.My family enjoyed the place. 5 stars !!!

Very good animators. We had a great time with the family. Sam, Tarek and Mohamed are very nice and funny.

It was really a wonderful experience,we had so much fun during the night thanks to Mohamed he was really professional and playful,the only downside that hotel was really crowded

Mohammad is goat. He works animation. Very good and very friendly. Very funny man.

Bien Merci mohammed yakhdem animation

As an Algerian visiting Tunisia multiple times I was impressed by how badly the services, staff there they were rude and impolite in the reception especially and whenever we go ..we noticed and not only us but the whole algerians can confirm that the Tunisian workers r impolite with us they treat us like they paid for our vacations ..i was in the reception trying to talk the worker there about my room's key ..he said in a bad way " stay there and wait " and when a foreigner girl entered the reception his face changed 180° degrees.. he was trying to make her smile saying Bonjour Hello.... he was angry with us and he changed in a while .. they all want ur money.. prepare to pay for the water bottles or sodas even if ur booking is all included.. they've a known word called " farahni "it means u need to give him bucks to get ur included services.. 10dinars is enough to get water bottles as u want even if the other people r seeing you it doesn't matter they're used to ..the rooms were unclean ..the reception was fully of bad quality people..rude ones ..the covered pool were closed ..they won't give the services as the pictures they're sharing..i mean the covered pool massage area .. animation.. it's like a 1 to 2 stars hotel ..if i can give 0 I'll do it...be aware it's a bad experience..not just for me but even foreigners were had the same issues.. don't forget the food .. there's Algerians and Tunisian people prepared to took it before u did 😂 i was surprised by how there's no food .. people get it earlier

Great food , location was good Reservations team and animation was great and servers too Bar staff was shocking , I brought some guest with me and the old man have been very rude to him just because he wanted normal coke instead of Coke Zero , absolutely unacceptable I even had a world with his colleagues and explained this . The hotel is great and food as well but staff is lacking of customer service, especially bar tenders and chefs this hotel got a lot of potential and could go to 5 star if more training are provided to the staff and hire staff carefully

Great food , location was good Reservations team and animation was great and servers too Bar staff was shocking , I brought some guest with me and the old man have been very rude to him just because he wanted normal coke instead of Coke Zero , absolutely unacceptable I even had a world with his colleagues and explained this . The hotel is great and food as well but staff is lacking of customer service, especially bar tenders and chefs this hotel got a lot of potential and could go to 5 star if more training are provided to the staff and hire staff carefully

i am impressed by the the service of El Mouradi Club Kantaoui hotel and i really enjoyed the holiday with them

Saberine was extremely professional, friendly, and helpful throughout my stay. She was always welcoming, attentive to details, and made sure that everything was perfect. Her excellent customer service made my experience much more enjoyable. Thank you, Saberine, for your kindness and dedication. I highly recommend this place because

Location is amazing easy to get to the beach. The atmosphere is amazing and the weather was perfect too. The bedrooms where always kept clean and comfortable fresh bedding was also put on everyday as requested.

An incredible vacation made by amazing people! 🇺🇦🤝🏼🇹🇳 A special shoutout to the animation team! ❤️ I want to share my experience, and let me tell you straight away: it was mega cool and full of energy! I’ll start with the biggest highlight that completely won my heart — the animation team! Bille, Djapa, and Samir — you are simply the best! Thank you so much for making this vacation so wild and unforgettable! They kept us entertained literally from morning till late at night, bringing incredible, explosive energy and dancing super well. Every single evening show was a masterpiece, packed with drive and positive vibes. The entire hotel staff is extremely warm, cheerful, and energetic; from the very first minute, you feel right at home. As for the hotel itself: the grounds are incredibly clean and well-kept, a real pleasure to look at. The food is delicious with a great variety, and the service is truly top-notch — the staff is super friendly and attentive. Now, a bit of constructive feedback regarding the accommodation: we stayed in a bungalow, and to be honest, the room was a bit outdated and "scary". It definitely needs a more modern touch and a fresh renovation. Also, there was no hairdryer in the room, which wasn't very convenient. BUT! All these downsides of the bungalow were instantly overshadowed by our favorite animators and the overall atmosphere of the hotel! When there’s so much positivity around, you just stop paying attention to those minor room details. I will return here next year with great pleasure! See you soon! 👋🏻✨

After being moved here the fast check in was good but taken to the room by been boy demanding cash ...the room looked OK but after a few days ants moved in to the balcony then In the bath .....the cleaners was good fresh towels every day and room cleaned ... the food in main restaurant and service of cleaning tables needs speeding up as no where to sit as people giving tips get reserved tables and flowers and lights etc on them and at the bar ..... only good thing was the beach bar restaurant and well done to the staff the food was OK and edible

I only liked the location

They are hypocrites. They tried to convince me that they hadn’t received the booking from Booking.com, and I ended up waiting for many hours.

très bonne hôtel j’ai passer un excellent séjour

le buffet

L’emplacement près de la plage

L’emplacement de l’hôtel est excellent et la variété des programmes d’animation proposés a largement contribué à rendre le séjour agréable. Je tiens également à souligner la bienveillance de Mr Chokri (Chef de la Reception)et de Mr Yacine ( Directeur d’hebergement). Leur implication, leur disponibilité et leur sens du service méritent d’être salués. Ainsi que la qualité de la nourriture était agréable dans l’ensemble. Les plats tunisiens étaient particulièrement délicieux, savoureux et authentiques, offrant une belle découverte de la gastronomie tunisienne.

It was good but it needs a renovation

Teren zorganizowany baseny o różnych głębokościach a także zaangażowanie personelu by czuć się swobodnie w ramach pobytu a i jeszcze personel na recepcji daję 5 ⭐️⭐️⭐️⭐️⭐️

Kantor wymiany walut w nim wymiana personelu brak pokwitowań wymiany

After a tricky start we then had the most amazing time as a family here, the kids loved the pool and the hotel and beach area is extremely clean and well maintained, Rabeb who works with the guests at the hotel has been absolutely amazing and will go out of her way to ensure you have an amazing time, and fix any issues that may arise, can't wait to come back :)

Merci Rabeb pour cet accueil. De belles soirées organisées par l'hôtel, des parties de volleyball et autres activités sont organisés toute la journée, le buffet est bon. Rabeb a su s'occuper de nous, même si nous étions beaucoup et répondre avec gentillesse et bienveillance a nos demandes, encore merci d'avoir rendu notre séjour dans cet hôtel si agréable !

It was really nice The service the pool the vibes the staff the food I liked it

I DO NOT RECOMMEND THIS HOTEL !!!! Do not go to this hotel its a waste of money . I have been all over the world and never such a humiliating treatment. The staff are racist and they would discriminate against you based on your race . They also use fake pictures to promote their hotel or they just did not want to give me what i paid for . I reserved a single room that had a beautiful picture on internet . I get there check in and go into the room and i was shocked. It was a triple room , old rusty showers , you can smell the mold . I couldnt even bring myself to sit in it . That was not what i paid for . I go to the reception for reclamation and they say “ ohh its a misunderstanding we mistook you for someone else your pretty room is ready “ i go into the new room and its the same freaking room literally same layout same bed same everything except the sheets are on a different color . At this point i felt like they were making fun of me and not taking me seriously. I feel so humiliated, sad and angry. I do not recommend this place at all . There has been a huge fight sometime last year and people were throwing tables and chairs on each other and it has been closes since then . Do not go here its a waste of time and money . I also heard the receptionist being racist based on someone’s race . They said and i quote “ i am not give them the good room i am leaving it for the blonde blue eyes foreigners “ I will attach pictures from the booking website and pictures of what i have received.

Ancien client durant l’été 2023, j’ai choisi de revenir en mai 2025. J’ai été très satisfait de l’ambiance de l’hôtel, du personnel, de la restauration ainsi que de la chambre avec vue sur la mer, au point de prolonger mon séjour à deux reprises. Le restaurant propose une grande variété de plats, allant des spécialités locales aux plats plus classiques, ce qui permet de satisfaire tous les goûts. L’après-midi, l’hôtel propose des sandwichs et des crêpes, tandis que le stand des boissons est ouvert toute la journée. Le véritable atout de cet hôtel reste sa plage privée, accessible uniquement depuis l’établissement. Le banc de sable est particulièrement large, ce qui rend l’expérience encore plus agréable et unique pour bronzer, se reposer ou se baigner. Le prix est vraiment très attractif par rapport à la concurrence où j’ai également séjourné (centre de Sousse, El Kantaoui…). Le personnel est sérieux et accueillant : les animateurs sont investis dans leur travail, et le personnel d’entretien ainsi que celui de la restauration se montrent très aimables. À la sortie de l’hôtel, vous vous retrouvez face à une route principale. Des louages empruntent régulièrement cet axe pour rejoindre Sousse, sa médina ainsi que son port, pour quelques centimes d’euro (environ 1,2 dinar). Des taxis sont également disponibles. L’hôtel se situe à environ dix minutes du parc d’attractions Hannibal Park. L’emplacement reste calme tout en étant proche des principales zones touristiques à visiter. Si vous venez pour vous relaxer, profiter de la plage et des piscines, tout en faisant des sorties, vous êtes au bon endroit.

Ras

So amazing experience with a good vibes

In realtà l'hotel era chiuso per lavori di ristrutturazione perciò ho trascorso l'intera vacanza nell'hotel El Mouradi Palace *****

Still thinking

Big plain white boring place the price high is not worth of the money no Aircon in the room working i’ve been told the Aircon will be turned on in middle of April and I was there 10th of April

Non mi posso lamentare la Struttura è accogliente il personale gentile, camera molto pulita e mangiare super buono, non capisco perché altre recensioni delle persone sono negative, io mi sono trovato molto bene e ci ritornerò tranquillamente. Lo consiglio a tutti ….

Personale accogliente

Really enjoyed our stay at El Mouradi Club. This is our second time at this hotel. We like the location because it’s right next to the Hard Rock Cafe, a nice place for a treat meal and a couple of cocktails when we want a break from the all-inclusive fare. The hotel is spotlessly clean, with big rooms, good size bathrooms with plenty of hot water and massive balconies getting full sun in the afternoons. Lots of polite, English speaking staff, a gorgeous white sand beach and the jewel in the crown, a little beach restaurant tucked away from the main hotel serving fabulous food with great service. We went AI and were happy with the usual choices of local beer, wine, spirits and soft drinks. Plenty of bottled water at no extra cost too. There is free WiFi but it only works in main reception, so if you want to mooch through your socials on a sun lounger you’ll need an e-sim. The only negative for me was the animation staff. Although things improved by the end of our stay, a lot of the time they just seemed to be larking around by themselves, rather than putting on proper activities for the guests. Overall, we had a fabulous stay and will definitely be coming back very soon.

My wife and I came 23rd May for 14 nights, staff are very friendly and helpful, Reception staff greeted us lovely, and was shown to our room. Our room was next to reception, lovely big room and managed to have wifi from reception area, but can be quite noisy with other people walking past. Pool area and beach area are very clean and looked after, plenty of loungers and parasols. Mats to go on the lounger is 2 Dina each, ( not a lot) but 4 dina at the beach, then if you want mats by the pool its the same. So 8 dina a day , is cheap but should be included with all inc package. Hotel said its nothing to do with them, but its part of the hotel. So not pleased with that. The restaurant is set up lovely, but when other visitors arrive by the coach load for a night or 2, its impossible to get to the food with pushing and shoving by them, and when you do there is nothing left. This is the non Europeans. Beach towels are provided and can be changed every day. A few shops outside cater for everyone. And a Hard Rock Cafe is on site inside the entrance. Overall a pleasant stay.

When we arrived and checked in we where given a hotel room as the bungalows where not open till later this season. However we had booked a bungalow, this was because the bungalows are in the middle of the resort complex and my partner has mobility issues due to disability. With the bungalow we are close by the Private beach and pools and close by the facilities. After speaking to the reception advising we booked a bungalow they kindly gave us an upgraded room with living area. However this did not solve our mobility problem, as the room was in the main building and my partner would have to walk to far to reach the facilities and private beach. After speaking to manager Roheb we where given the bungalow as booked that they specially open up for us. She also as a treat offered us a spa treatment what my partner enjoyed very much. They have realy put everything in order to make sure we where enjoying our holiday, the staff are very friendly and always willing to help. Good atmosphere great pools and private beach. And could really advise captain jack for a half day on the pirate party boot, and the excursions are well presented. We feel we made some friends amongst the staff. We had a great time thank you El Mouradi.

We had issues on arrival to the hotel as the reception staff claimed that Loveholidays had not sent them the reservation. It took a few hours of us waiting at reception to be resolved (we had arrived at around 10pm), but we were advised after they managed to speak with Loveholidays the reservation was confirmed. When it was resolved, we were placed into a triple room and not a bungalow (which is what we booked and could see it on the confirmation which I sent a copy of to the hotel). The triple room was located within the hotel complex and not external where the bungalows are located. We did not figure this out till the next morning as we went straight to sleep as it was already after midnight, which was after resolving the booking issue. The room had enough beds and a bathroom, and a small balcony - nothing special. It was very frustrating as there was also only 2 towel sets, 2 glasses (2 everything etc) as it was not set up for 3 people (even though there were 3 beds set up (?)). The hotel reception area was the only location in the hotel with Wifi (this was mentioned in the info around the hotel). It was also a lovely reception area and plenty of seating. The pools were nice and pretty much empty, however be wary as there is no lifeguard posted at them/ security walked round every so often. The hotel extended onto the beach and offered sun loungers and umbrellas which is part of all inclusive, and the beach itself and water were also good and worth a check. Some of the hotel staff were fab which was great, especially Mr Win at the bar! However when it came to the hotel on-site spa or the excursions you will be pestered non-stop in both the lobby and downstairs/pool area entrance. Completely understand wanting to bring clients in but when you approach the same group several times across a 2 night stay it becomes annoying (we did also use the spa twice and was still approached after this). The buffet was ok - food was overcooked or re-used in some cases but the choice available was a wide selection. The drinks were meh in my opinion and not too much choice. As we were a group of 3 girls travelling, we found it to not be safe to travel outside of the hotel, especially at night. We took a taxi trip to the Mall of Sousse which was nice but not a massive amount to do. We didn't have a chance to go to the local history sites with the time we had. Overall, in my opinion the hotel was not 4* which is a shame, as it had potential. The fact that they managed to find our booking in the end and didn't put us in the room we booked was really disappointing - we did not want to waste more time at reception. 2* for us due to some of the staff, the beach location and some of the on-site facilities.

L'emplacement, le lieu est très joli et le personnel très gentil et serviable, accès à la plage top 👍

Le tarif ! J'ai payé plus cher que le prix annoncé de booking (env 50€)

L'hôtel est tres propre et le personnel tres agréable. Et très beau le effet de pouvoir passer a la plage directement depuis L'hôtel, les piscines magnifiques. Le restaurant est tres varié et tres bons plats.

Tout été parfait

Buffet mediocre, animation plus que mediocre

I chose this hotel because it was near to the beach, very reasonably priced, and all inclusive. I’ve barely left the resort as I’m so comfortable here. The staff are incredibly friendly. The pools are clean. There’s plenty of seating to chilling. The beach is only a couple of minutes walk away and very clean. My room was spacious and regularly cleaned. The food is basic but all well prepared. I will be returning 😊