Distinction Hamilton Hotel & Conference Centre

It was very close to where we needed to be

That it didn’t have sky tv

Its quiet & dark - bed was comfy

Ants in the kettle - its a bit run down - needed a small kitchenette (none available at the time) & utensils

Très bon restaurant, un grand parking et des chambres confortable. Nous avons apprécié et reviendrons

Good location. Nice breakfast.

Should have had a second key.

Convenient location as I was using one of their training rooms.

A long upstairs walk to my room. Had a lot of bags as well.

Great staff! Stunning breakfast!

Location is great and ample parking however in need of bathroom upgrades

The rooms (or the one I was in) need to be upgraded, wear and tear, old and musty smelling

Spacious

Old

The room was tidy but the entrance etc was a little neglected and needs updating. As in removal of the cracked/broken tiles at the entrances.

Location

It’s not 4 stars, very old facilities. Over priced food

Room was spacious, plenty of towels and toiletries, comfortable beds

Couldn't sleep due to intermittent noise from external ac unit, which came on for 5 minutes and then went off for 5 minutes all night. Spoke to receptionist at 2am who said they would make a note. Did consider sleeping in the car or in the corridor

Breakfast was a good spread and options for kids. Staff was friendly and welcoming.

The bedding was dirty but they changed it real fast. It could do with an upgrade. The water in the lobby bathrooms was beyond freezing and no warm water to wash hands. It was extremely cold. Some of the things at breakfast could be a bit fresher (nuts/fruits). The rooms we booked had a bath and we got upgraded to another room without a bath.

The showers had great pressure

First Night – Initial Room The shower enclosure leaked significantly, resulting in a large amount of water escaping onto the bathroom floor. Despite using the provided shower mats and towels, the floor became extremely wet, creating a slip hazard when accessing the toilet. That evening, I also received multiple bites on my legs shortly after getting into bed. To avoid further bites, I slept on top of the bed for the remainder of the night. The staff were very apologetic and advised that they could move us to a different room for the following night. Second Night – New Room Upon entering the new room, we plugged in our laptops to complete some work before heading out. Almost immediately, there was a loud "poof" sound and the power to the entire room failed. We reported the issue to reception straight away. The receptionist was excellent—professional, helpful, and responsive. Unfortunately, her supervisor was dismissive and made us feel as though our concerns were not being believed. A maintenance staff member attended the room and confirmed that the hot point near the bed had caused the electrical outage. He advised that the outlet was visibly blackened on the outside, indicating it had failed. He returned later to repair the issue as promised. Following this incident, we no longer felt safe in the room and raised concerns about whether there were any ongoing health and safety risks associated with the electrical fault. Maintenance dismissed our concerns and we remained in the same room. Upon going to bed both beds appeared to be previously slept in as the sheets were not smooth and tucked in as per previous night. I would not recommend this property based on our experience. The venue appears dated and is in need of refurbishment, particularly the guest rooms. While the online photographs present the rooms as modern and inviting, they do not accurately reflect their actual condition. The bathroom tiles were cracked and chipped

Convienent for a night stay

n/a

Location to the pools

N/A

It was cheap and cheerful

Very old, basic TV channels and food is very ordinary

The location for us was fantastic. The staff were friendly. Clean and comfortable

It was just a shame the TV in the bar area wasn’t great. We were wanting to watch the Rugby Test and wasn’t great quality.

Close to town

Dated appliances

All very nice and clean and tidy.

Not many TV options.

Everything was good except for the shower

The shower flooded the bathroom

Staff were friendly, engaging and helpful. Plenty of parking. Breakfast provided a good range of options.

Live cockroach and whitetail in my room. Shower over bath is a terrible idea. Carpets in shared spaces was dreadful, looked like it needs a deep clean. Grounds look like an afterthought. Generally place looked tired and stuck in time 20 years ago.

Location. Beds were comfy.

Spa bath jets didn't work. No cutlery or crockery for kids to have cereal in the morning.

all

as the the only person for breakfast ,very ordinary, felt like sausages and bacon were left overs from the previous day

The location and the room was a good size and clean

The only thing was how the car park wasn’t wide enough had to get a carpark so we didn’t bang into the next car when opening the door

Location, room size facilities all good

A little bit aged, but not really an issue

Rooms comfortable although a bit dated but clean and great buffet breakfast

N/a

Location was good and the staff very friendly.

The hotel needs a good spruce up.

Very comfortable room & bed. Quiet room and easy to stay in. Staff very friendly and helpful.

Breakfast was expensive, would have liked a cheaper option

Carpark

Old building

Spacious

Old building

The room was old could do with a upgrade but very clean and warm. The breakfast is awesome staff friendly only disappointment really cant get the sport channels Showers nice and hot good pressure

The only problem as i stated before, cant get the sport channels

It was clean, comfortable and good value for the money

Convenient parking. Comfortable bed.

There was no microwave, which was unexpected. It wasn't clear if the breakfast was included or not. I feel like the front desk should have told us more about our breakfast options.

Location was great, close to the city but without traffic sounds.

Our room was updated & lovely. The rest of the property is looking a bit tired.

The staff are amazing and the breakfast is great value for money.

Would’ve been great to have a microwave in the room.

The staff

Nothing to report

It was very comfortable

No lift. We had to drag ports up stairs

Location

That you needed to go through doors to get to the room

Good afternoon when we come to Hamilton we always stay at the Distinction..always excellent service.

Nothing

It's was ok

Really out dated

The staff were fabulous, I liked how they offered breakfast, drinks and dinner and room service.

The rooms wasn’t the cleanest, the heat pump had mould in it, the windows were very dirty and the shower needed a clean.

Good value for money, comfortable rooms and beds

Beds comfy, the staff on at night shift was brilliant. Breakfast was beautiful. The lady who was working at the same time as breakfast was kind of very friendly.

The weather

Super comfy beds in the rooms.

The doors are a little hard to open when you're tired. :D

Great room with 2 double beds & plenty of space. Like the way all the bedroom wings are connected to the main hotel. We’ve stayed before but this was the first time we have had dinner in the restaurant & it was fantastic, really good selection, we had the Lamb Shank & Rump which were both delicious & well priced. The breakfast buffet the following morning was one of the best I’ve had in NZ with a great selection & a nice touch was the lady cooking eggs however your way in the middle of the hot food area. Good coffee too!

Friendly staff.

Shower drain seamed damage. I wondered if all the water was going down drain or some was going under floor and starting mould.

Nice and quiet.

Staff and hospitality Food was amazing highly recommended

N/a

Location, tidy

Very comfortable bed and spacious room. Breakfast was very good

I enjoyed the free breakfast buffet the most

Better chanels on tv

Breakfast was delicious and lots of variety. Beds were comfy. Great location. Staff were super friendly and amazing