Bungalows at Windsong on the Reef

The majority of the staff was very friendly. The restaurant on- site has a limited menu and your experience will depend on who your server is. Some were not happy people. This resort needs an activity night every night or some fun things to do l, especially with kids. The rooms were beautiful, clean and the washer / dryer was a plus! Very nice resort but food and activity choices need some improvements.

So Beautiful! This was amazing for our family of 6. The rooms, service and area was amazing. I would definitely recommend this resort. We felt completely safe the whole time. I would stay here again.

Excellent chill environment with a very professional staff. It was a smaller resort which made it very cozy. Booking excursions was easy and the hotel took care of it all. A definite recommendation.

We chose this property above others due to location and a great deal. It is not very large, which is nice and was family friendly. The ladies at the front desk were kind & helpful. The snorkeling here is lovely and it is only five dollars to rent snorkeling gear. The attendants at the beach were very friendly. Pool area is not large, but it was easy to grab chairs. Onsite dining was ok, not great. Breakfast is included and includes pastries, yogurt, fruit, & coffee. The morning attendants were not super friendly. Onsite gift shop is small but has essentials. Our room was lovely. Housekeeping came twice daily. Beautiful view & washer/dryer were functional. Beds were fairly comfortable. This is not what I would consider to be a luxury resort. With that said, it was a safe, clean hotel with good amenities!

Staff are RUDE. This is the Worst resort we have ever stayed in on this island. Staff make you feel unwelcome and are outright rude to guests. They refuse to lift a finger and will find excuses not to allow guests to use the water toys. This place is a major waste of money, book somewhere else

We had high hopes when we booked an 8-day stay here, excited to enjoy a relaxing vacation in what was advertised as a 5-star resort. Unfortunately, by the second day, we were already exploring options to change hotels. Regrettably, the hotel was unwilling to accommodate a cancellation, so we remained for the duration of our booking. Despite the luxury label, the property fell well short of expectations, we would not rate it more than 3 stars based on the service and overall experience. The service throughout the hotel was extremely slow, often unhelpful, and occasionally bordered on rude. It gave the impression that guests were an inconvenience rather than welcome visitors. That said, we do want to acknowledge a few of the front desk staff who genuinely tried to assist us, their efforts did not go unnoticed and were appreciated. Another concerning aspect was the lack of respect for guests’ privacy. Even with a “Do Not Disturb” sign on our our room, while our kids were napping, housekeeping insisted entering our room, disregard of our privacy, but they also spoke loudly enough to wake the kids. We also had a very bad experience at the hotel restaurant. Even standard meals like breakfast and fries were consistently poorly prepared, greasy and unappetizing. As a result, we opted to dine off-property as much as possible, and were met with the warmth, care, and hospitality that truly reflect the spirit of TCI To end on a positive note: we absolutely loved the island itself.

Awesome

The friendliness ofthe staff

Stuff can try to be nicer

Great place to have the best of both the feeling like you are in a hotel but have a full kitchen and 2 bedrooms for a family. Restaurants on site were great!

Great experience; would stay here again

Dining experience did not match the quality of the hotel

Somewhat dated . Would prefer just a good hotel room but those are lacking in the area! Almost all units are small to medium condos.

Very clean and well appointed space in the bungalow. Pool area and beach were great. Dining options limited to one small bar/café/restaurant with a limited menu. Staff were hit and miss some really friendly and some not so much.

I really enjoyed the staff and the facility…I Felt a little out of place with the other guests. They looked at me and my party like we were martians but the staff was wonderful and made us feel at home!

We loved our stay here. Perfect for our family. Our two bedroom bungalow had tons of space. It was such a perfect resort. Not too big and not too small. The location was ideal. The property was gorgeous. Loved the outdoor eating area with the bungalow. The staff was fantastic. Would definitely return. 10 stars!

Was exactly what we wanted. A nice, quiet relaxing stay at a stunningly beautiful location to enjoy the teal blue waters and sun. Our room was private, perfectly laid out for our needs and meticulously clean. Staff, from the restaurant, to the groundskeepers to the maids, front desk and more were fantastic. Anything you needed help with, or needed a question answered, they were always there to help. While the waterview rooms looked great too, we appreciated the homey feel and privacy of our bungalow room with the lanai.

My wife and I came down for a getaway from our kids and had an amazing time. The property is very well kept and the staff is great. The bar/restaurant has great food and you have the option to eat every meal right on the beach, which is unique vs other resorts. The view is beautiful. In addition, it’s the only resort with a reef right in front for great snorkeling. We saw sting rays, lion fish, sea turtles, and lots of other animal life. I would definitely recommend to any one considering going to Turks and Caicos. The only critique, is that the actual bar area is small if you are looking to ‘socialize’.

Loved the privacy of the Bungalows!!

Good times!

The beach was excellent and the coral reef beautiful. Reef is off the beach on property.

Solid property with nice beach and reef out front. The Bungalow we stayed in was fantastic!

The property was very nice and great for the price. It's just a short walk to the beach and there's a bar not far from it. It's got a full kitchen which made it easy to cook and a nice sized seating room area. The staff/front desk attendant was very pleasant and helpful. She assisted us with tours. The only down side was there were ants in our room. They were around the patio door and the kitchen counter. We called down and they sent a young man to spray some Raid. It helped but I imagine it's only a quick fix. I could definitely see staying there again.

The location of this property is excellent, the staff is friendly and very helpful. The apartment was well kept, comfortable and clean. My only disappointment was the pool, it was not very clean. However you really don’t visit Turks and Caicos to stay at the pool you go for the beautiful beaches.

Just lovely and quiet. Very close to the beach and all the staff were fantastic

The property and location are superb, a few meters to the shore. Only transportation early in the morning was an issue, the rest was gorgeous

This is a perfect spot if you like to snorkel from the beach. It is behind a beachfront resort, so no beach view from your room, but the grounds have nice plants and flowers and the plus is it's only a very short walk down a paved path to the beach. There are dedicated chairs and umbrellas for the resort and they also have beach towels at the reception desk for you to use. We loved the fact that these were condo units with well supplied kitchens (pots, pans, dishes, soap, hand towels, etc.) so we could cook and have cold beverages at hand. The reef that is right there attracts all sorts of sea life. The reef itself is not in great shape, although parts are trying to come back, but the animals still come and you will see a wide variety of fish. We also saw sea turtle and stingrays. The resort is clean and well maintained and the staff is exceptional. They great you with a welcome drink and are always very helpful if you have questions or requests. Our room was cleaned to perfection each day. We would come back in a heartbeat and enjoyed every minute of our stay. There is also parking with a night watchman in the evenings if you rent a car as we did. Highly recommend for those who don't mind a garden or pool view and would rather snorkel from shore than a boat.

Great location, staff was very nice and responsive if you needed anything.

Thee staff was friendly. The units were well appointed. The location was great - 5 minute walk to snorkel at Grace Bay reef.

It was very quiet and secluded but within walking distance of the beach. The staff were very accommodating and friendly. A negative is ther is no food service at all at this location but restaurants (2) are close enough to walk to. I am all ready planning to going there again. Shop for food and snacks , bottled water before you get there. Transportation can cost up 11 to 22 $ per person per trip. Deposit on a rental car is 750 to 1000 credit vs debit.

Great secluded location 200 steps from the beach. Our unit was very comfortable, the A/C worked really well, the kitchen was well stocked and the large private patio was awesome. Everything was clean, new and comfortable.

Very quiet hotel, not enough restaurant options around. Must rent a car to get around. Beautiful beach

Great location and close to everything. The room was clean, comfortable and had daily housekeeping. Laundry on site as well which was super convenient. The staff were super friendly and the pool was awesome. Even had a bbq available for use. Will definitely stay here again.

Unbelievable huge apartment with full kitchen, patio and one minute walk to the ocean. We stayed in mid-May and so it was pretty quiet as well. All the staff were incredibly nice and helpful. We did not have a car, but took a cab five minutes to a great grocery store, and got enough food for our four days, cooked almost all our meals there. They also have a grill you can use. And the snorkeling is amazing - we saw giant sea turtles and tons of beautiful fish! Highly recommend.

I had a terrific stay at Reef Residences. It’s located relatively close to the airport so I was there in no time via taxi from the airport. The hotel staff was very friendly and helpful. The accommodations were spacious and clean. The kitchen was stocked well with utensils and the microwave and refrigerator came in handy. I also had more than enough room on my solo trip in the living area, bedroom, and bathroom. Reef Residences doesn’t feel like a hotel; feels more like a home away from home. The absolute best part about my stay was my proximity to the beach! I was always on the beach. It was awesome!

Good

Nice property. Wish it would have a restaurant of its own. At the time the wifi was not working and cost me a long because I had to do roaming with my cell.

The best vacation ever!!! The island is beautiful. The people are friendly. The restaurants are superb. And the beaches are the best in the world.

We like the proximity to the beach and snorkeling!

Very quiet hotel. Nice warm pool. Staff was very helpful. Would definitely recommend

Fantastic stay! Quiet, peaceful, easy access to beach and reefs. Staff was very helpful and friendly!

Loved Reef Residences. The room was so spacious, big living room with pull out sofa bed, full kitchen, 2 bathrooms and nice size bedroom. Everyone was so nice and helpful. I was worried it would be a far walk from the hotel to the beach and was pleasantly surprised. It was maybe 100 feet from the beach. There wasn’t a view of the ocean but I already knew that going in.

Staff was excellent and very helpful!!!!!

Pretty nice place. Clean, the housekeeping was very good. Weird, there was no knives whatever except butter knives. No pizza cutter either. kind of strange for a full kitchen. Unit design is a little off. You have to go through the bedroom to get to the bath,so not a good layout for Anyone but a couple. I considered the advertising deceptive. This is neither oceanfront nor direct ocean access. You have go across and down the street for the beach. You can do better on price. This was a non-refundable Hotels.com deal, a really bad deal, I could have bought direct oceanfront for the smae price. Won't come back, won't use Hotels.com again.

Amazing condo so close to the beach, nicely tucked away so was very quiet. Beautiful part of the beach.

Reef Residences was in an ideal location for a low key, snorkeling oriented trip. It's only a block away from Coral Gardens Reef, which is like swimming in an aquarium. There are good restaurants close and don't miss the Thursday night Fish Fry. The condo unit was clean, well stocked; we cooked meals with ease. The entire complex was well tended and staff was friendly. Would highly recommend Reef Residences. We did not go up to the more commercial part of Grace Beach; that's where the large beach and nightlife is located. We had the cab stop at the Graceway IPA and bought groceries and drinks. We ate out some and cooked some. Wonderful trip--would come back!

Very clean & spacious rooms, 2 min walk to beach w/ great snorkeling.

We arrived tired and hot after a long trip and were welcomed by a very friendly staff member. The first view of our apartment was extremely happy: it was very very clean, well organized, everything was there and working and the towels were folded pretty. It was like that the whole week: we received clean towels and the apartment was extremely well cleaned. Sitting out on our balcony was so relaxing at night. There was some damage from Storm Irma, and the hotel management worked very hard on having it fixed as soon as possible.

Nice place good people close to the beach safe clin swiming pool

Quiet, friendly, close to beach. Wonderful. Nice pool area. Small and relaxing.

Great Staff! Thank you so much for putting up with our 3 year old! Prince you're the best!!

Staff was exceptional. Room was comfortable and clean. Meet all needs of our family. Location was excellent.

Full kitchen makes this a great place to stay if you don't want to eat all meals out. Protected snorkeling park is very close by. Low key and quiet.

Management was friendly and welcoming. Rooms were clean and spacious. Easy walk to beach.

Very nice suites near the Bight reef, with easy beach access. The neighborhood is quiet - a rental car is recommended if you like varied dining options. The location was exactly what we wanted and the suite exceeded our expectations.

If you must have an ocean view, this is not your place. For us, the quiet setting just back from the beach was perfect. Really nice condo, clean, comfortable bed, and plenty of room to relax. Saved us cost by cooking meals and spending our travel funds on day trips. The hotel staff was very nice and helpful, great pool, and two excellent restaurants within a very short walk. AND, the snorkel reef is right out front.

Second time at same resort. Happy with room and location of resort.