Windsong on the Reef

It was a great place to stay, with very clean rooms and grounds! The staff was amazing and very friendly! Our room was ocean front with a view that couldn’t be beat. Definitely recommended for a stay at Turks.

Near the Bight reef so could swim from shore to snorkel (if the waves are not too high). We had a room with direct access to the pool and a few steps from the beach. Decor is modern and beachy and really clean. Our unit included a sitting area, kitchenette, dining table. Kitchenette was well stocked with cooking and dining utensils so cooking your own meals is easy. There is a shuttle to the grocery store once a day. The only downside was there were not many dining choices; basically only two restaurants. The complimentary continental breakfast had few choices but food was fresh and dining area was comfortable and clean. Staff are friendly and always willing to help. This resort is a place to unwind and relax.

Nice hotel. Comfortable and brand new room. Great staff. However, no “real” restaurant. Menu very limited and quality was average. Continental breakfast was a joke. It was at the same level as a 3-star hotel, at most. Also, no activities other than a small gym. Overall, it was ok, but I expected more for the price.

Wonderful!

What a beautiful property. Thank you for all your kindness during my stay!

The staff are very nice and professional, the environment is very clean. I wish the had more options for the complementary breakfast.

Had an amazing experience from start to finish. Great staff and the resort was beautiful!!!

Staff was very professional and very helpful.

Loved the stay!

We enjoyed our stay at Windsong. Their property is Very Clean, the staff were very helpful, the food onsite was good. Housekeeping was very attentive and clean. A must is snorkeling in the reefs right on the beach. The oceanfront room was spectacular. We would come back!

The property was fabulous. A little expensive for the off-season but loved almost everything but one giant disappointment. I checked out on Friday September 12th and realized Saturday morning I had forgotten my Beats Headphones in my room. I contacted the front dest Saturday morning when I realized they were not in my bag and I KNOW I left them on the nightstand. I was told housekeeping did not turn any headphones in. This means housekeeping kept my expensive headphones. Was it my fault for forgetting to put them in my bag…yes it was. You’d think a 5 Star property would question staff a little better about being honest with guest’s belongings that made a mistake by forgetting them. Employees might think “finders-keepers” but it’s THEFT.

Everything was perfect

The property is charming and picturesque. It is small but has the ability to feel secluded- like you are the only one there - maybe because it was the end of the season. It was the perfect getaway that we needed to reset and relax. And the staff treat you like guests. They are friendly and easygoing. Everything was clean and well appointed, from the rooms to the layout chairs covered with fresh towels. The ocean view was incredible and so easy to assess from multiple areas of the resort. We will be back!

The property is very nice, quiet and clean. I appreciated the kitchenette and washer/dryer in the roomZ The hotel staff were very welcoming and helpful.

Overall nice property, close to the beach and pool.

Clean and spacious rooms. Attentive staff. Raheem, our Butler, was extremely helpful with scheduling our activities outside of the resort. He was nice and the utmost professional.

Have been going to windsong almost yearly for over 5 years. It is starting to show its age. Needs some updating. Added new building but needs to update older building and pool. This visit I noticed the staff was not as friendly and helpful as before. The person helping with the water sports got very snippy with my daughter and granddaughter.

I really like the staff they were so humble, courteous and kind. The room was spotless clean, refreshing, and nicely organized with marble floors, nice clean fashionable decor. The landscaping was out of this world It’s like you stepped into a vacation fairy land. Tall beautiful palm trees all kinds of huge bright color red yellow tropical real flowers and waterfalls. I’m so blown away and grateful for a peaceful and comfortable vacation stay. I forgot to say the front desk made sure me and my husband felt safe by calling us safe taxis to and from our dinner, shopping, Casino and air port. Windsong is a 10 out of 10.

Rude staff especially in lobby bar in the morning. (Lady that’s there i

This boutique hotel es very wonderful I come to this property for the last 3 years the only bad thing is the food in the restaurant is very bad

Overall, very clean and excellent staff

The staff and service were exceptional!!!! We stayed in the penthouse and it exceeded all expectations. Not to mention the great gym!!

There were huge roaches in our room. There is no continental breakfast as advertised. Only bagels coffee or fruit. Staff was pleasant. Will not recommend

I checked in late do to weather it was not a issue the hotel was very accommodating when I finally arrived will stay here again would recommend

Studio room was nice size and very clean. Staff was very helpful.

The property was beautiful and the staff was very accommodating.

The staff was fantastic! They took care of our needs even during a hurricane.

Paradise

dinner was great

- Good rooms and great beach access - But, patchy staff service with some helpful staff and others who were not helpful which was surprising for a hotel in this price range (more than $1,000 per night).

Food options were limited

Security outside every night

very clean modern very well kept

Reset was very nice. Beach is great and the pools are very clean. Room is very clean. Master bed was very comfortable but our daughter did not like the pull out couch. The hotel restaurant was good. Continental breakfast was filling and good.

Beautiful location. Food, drinks and staff were great as well. Highly recommended.

I felt the property was above average but not excellent. The staff were not positive or engaged

Beautiful hotel

Overall we enjoyed our stay at Windsong. The property is beautiful and the access to the reef made snorkeling easy and enjoyable. Charging $5 a day for snorkel gear seemed a bit predatory. All the other watersports are free and the staff are helpful when you sign them out. The beach is thin and morning chair and cabana battles made securing a spot on the beach unnecessarily stressful. Breakfast service was often slow, but the option to take it to go from the coffee bar was great on the day we booked excursions and had a timeline. The rooms are big and comfortable. We stayed in a bungalow, which had a full kitchen and everything you could need to cook, laundry with detergent tablets, and plenty of towels, shampoo, shower gel, etc. We did have some trouble with the door lock, but the staff were quick to come help. The pools are gorgeous and the servers on the beach and by the pool were friendly and attentive, especially Omar. Garey and Abiel greeted us warmly when we checked in at the lobby and bar, and the front desk staff were helpful and efficient. The gym was well appointed and spotless. It was helpful to rent a car as the hotel is a short drive to more action in Grace Bay. There is plenty of parking on site. We walked along the beach to the nearby Wymara restaurants for dinner and to Somewhere Cafe next door, which was a wonderful, casual, budget- friendly choice for lunch and dinner with excellent service. Overall, we're happy with the choice to stay at Windsong.

Friendly staff. Food was delicious. Very clean. Everyone went above and beyond.

Everything was too-notch and clean. Location on the island is perfect - especially if you are willing to rent a car and visit the local beaches. Best reef and snorkeling - with equipment available for a small fee. The appliances were all new and they kept coffee and necessities well stocked. We would recommend this hotel for any visiting Turks and Caicos.

The property is in a nice location. The beach is not over crowded, the reef is very accessible, right in front of the hotel! The beach facilities are great, with lots of cabana and beach umbrella loungers. All the non-motorized gear is available for use st no charge. They have a couple of dining options. The menu is very limited, very few vegetarian options. Breakfast was included with our stay, but thats limited to a continental breakfast, eggs were an add-on! Some of the restaurant staff was rude, overall the dining part of the stay was mediocre. There is a resort shop where they sell necessities, its pretty expensive, so its better to do your own grocery shopping. A car rental is recommended because taxi service ends up being expensive since they charge per person. The resort provides a daily grocery store service, for $10 round trip per person and 45 minutes of shopping time. We got the Oceanfront suite - this was excellent! Its like a mini apartment, it can sleep 4 people and also has the option for a rollaway bed.

The beach was beautiful. Service and food was below expectations, with a few exceptions.

It was scenic

Bed was comfortable.

Hotel was great; however, some of the staff were rude, and their attention towards other guests of different races was obvious. We were treated like we were staying there for free. Some of the staff were very nice, and their attention was amazing. Unfortunately, I will have to say they need to work a lot on their people skills to make every guest feel welcomed and not like some are welcomed and others like me and my family were not.

It’s a wonderful place to stay , very calm and fantastic beaches

We had a great time

Excellent bed comfort and excellent to travel with family

Limited menu and dinning areas Pools were not kept clean and the floor of pool cut our feet. Didn’t provide the vip discount if 20% which was nothing compared to the 2k we sprang just on dinning with them. No room upgrade, sad

The property itself was both beautiful and extremely clean. The staff was very friendly and accommodating as well. All the food we had was very good but there was a limited selection of choices and they were a bid slow with the food preparation. We were there during the beginning of slow season so it was nice not dealing with crowds. I would definitely recommend the Wingsong to others.

The staff is very friendly, service was excellent from second we got onto property. We stayed in building 4,was wonderful! the cleaning and towel checks were done even twice a day! The 1-bedroom unit was big and had everything we needed inside. Only thing we didnt like in the unit, the fridge door was impossible to open at times, it goes into a lock mode, that should be disabled if possible. The grill outside-one was not working (no gas tank), one had a broken handle,but we were still able to use it. The deal breaker for us were the amount of rocks on the beach and in the water. Every single member of my family hit the rocks at least once a day, despite the fact that we were trying to avoid them. IF you prefer the beach not the pool, then remember this resort's beach is FULL of rocks. The two young ladies serving breakfast in building 4 were very sweet and attentive, the cleaning lady was also extremely nice, staff goes above and beyond, and the resort is really nice, only downfall is the rocky beach.

The property is a perfect size and family orientated. The location is close to the beach and accessible to other local hotels. The staff is great specifically Ruth, butler services, and Dayshera at the front desk. From the first day we arrived they were so helpful and kind. They made the trip extra special. I don't recommend visiting the onsite restaurant but checking out the other restaurants at Waymara and some of the local restaurants. I was disappointed that I didn't get my specific room request that I asked for before my arrival. I had hoped they would had adjusted my request during my stay but they didnt. We stayed in the VIP area and the rooms are modern and clean.

The location is awesome! Right on a reef full of fish. You don't need to get any snorkeling tours because right in front of the hotel is just as good as any tour. The staff is downright rude. I highly recommend renting a car so you don't have to depend in the waitstaff for your food. They will treat you like crap, make you wait a very long time and get your order wrong. Some just don't care but many are outright rude. Particularly breakfast. I waited for 10 minutes while the staff just looked at me before i picked up the coffee cups and coffee carafe and sat myself one time. Every time they acted like I was a jerk for just being there and making them work. I have been all over the world and this is the worst I have ever been treated. It was not a pleasant experience and was really a shock the first time I ordered food there. Another example is at dinner one night, the food took forever to get there, as usual, but when we asked for the check 3 times, it finally came 30 minutes later. The table next to us was still waiting just for their check one hour and were still there after we signed our check! The vibe was very negative to the point it almost ruined the experience totally for me. When I was in the water, it was great! As soon as I got out of the water, I was angry. I can't believe I paid that much to get treated like crap.

The staff were amazing, everyone was super nice, and very helpful! We stayed in the room with direct pool access from the patio and I HIGHLY recommend. So beautiful & quiet!

We scoured the reviews before booking this place and it was worth it. Beautiful room! This place was amazing and the staff was exceptional. We would stay there again hands down. !!! Awesome place.

We recently stayed at Windsong on the Reef (July 20 - 25) and loved every minute! The resort is stunning - always clean and inviting. We stayed in an oceanfront 2 bedroom suite and was pleasantly surprised by the quality and the size of the suite. Furniture (including beds) were extremely comfortable. The room attendants work non-stop to keep your suite beautiful. Even washed dishes left in the sink!! Daily cleaning and turndown service. The pool are clean and lounge chairs around pools are wonderful. The beach is gorgeous with lounge chairs and umbrellas always available. You can float all day in the ocean and never see a wave - only wakes from boats. The reef is defintely worth staying at this location. We saw a lot of people walking from other resorts just to snorkel on the reef which is literally right in front of you! Wasn't really impressed with the food, but the continental breakfast that was included with our stay was great! There are so many exceptional restaurants in T & C who cares if the resort food is great or not?? Hands down we will be back to Windsong on the Reef soon!

It was very clean and the staff was very nice

Here for our 24th anniversary. Fantastic service. Snorkeling, kayaking, and sailing on site. Tours can pick you up from the beach in front of the hotel. Food was great. Absolutely no complaints and would stay here again.

Sheets are changed daily, very clean

I loved everything about this resort! Granted we did stay at the newly renovated side which is what I wanted. The rooms were so clean and I loved the beach view. The water was amazing and snorkeling too! So many beautiful fish to see! Can’t wait to come back and bring more friends and family!

Very clean beautifully furnished room. Hotel employees were extremely attentive to our every request. We were pleasantly surprised about how good the food was at restaurants.

We arrived at Windsong on a Thursday and left Monday. From the moment we arrived the staff were so friendly and accommodating in every way. They helped us book our excursions and set up transportation as well. The restaurant on site was good and the staff were very friendly as well. The pool was refreshing and the ocean so close was even better. The staff who really stood out to us were Dashaya & Ruth at the front desk and Omar at the restaurant. Definitely recommend Windsong on the reef. Also the housekeeping staff kept our rooms clean and stocked with lots of towels and other products.

Beautiful smaller resort with same amenities. The most beautiful beach. Beach and pool are so close. Friendly staff. Kitchen in the bungalow helped alot with costs since food can be $ and continental breakfast is ok. We rented a car…..went for groceries and visited the island a bit Would 100% come back here

Everyone here is so sweet to us at the resort. They have practically everything available on the property. All staff have been very informative and willing to help. I'm completely satisfied with our stay and would definitely come back.

10/10 The customer service is amazing. The 2 bedroom suite was immaculate and beautiful. This is a fantastic place to stay

We loved our stay! Great service, beautiful rooms, and that view!

Prime location for snorkeling

We stayed in the brand new building. The room was spacious, with a kitchenette, and balcony. It had everything you needed to make a meal. If you choose to buy groceries, the refrigerator & freezer was plenty big to hold everything. The property was beautiful with an amazing beach and reef right off shore for snorkeling adventures. There were plenty of cabana and beach chairs at both the beach and pools during our stay. The, staff members were friendly, personable, and treated us kindly or entire stay. Would highly recommend this property and would definitely stay here again.

We loved our ocean view junior suite with a balcony. it was larger than we thought, very clean, beautiful views. Very convenient to have a full kitchen and washer/dryer combo in the room. We loved the views from the balcony. The room, bathroom and the kitchen was cleaned everyday but they did not clean the balcony. Service staff was polite and quiet. However the wait staff at Dune and Jojo's were slow, indifferent and we had to repeat our requests several times. They seem bored or annoyed all the time. Our room was on the 5th floor, while it offered great views the non stop loud music from the 6th floor bar was irritating. Manager was kind and accommodating, Would have been nice if we had waitstaff on the beach to order food and drinks.

The staff were very kind and helpful. The property itself was to die for! Such a beautiful resort with all necessary amenities. The staff called to check in and made sure I was comfortable and accommodated. I will be returning.

I enjoyed my stay at windsong resort

Wonderful view

We had a great time overall! Elchelande and Dasheya at the front desk did a fantastic job—they were friendly, professional, and made us feel very welcome. Garey, our butler, was also helpful throughout our stay. Marilou was very helpful as well and made a great impression. The housekeeping team was excellent, and the lady serving breakfast at Building 4 was very kind. Aaliyah at the restaurant was nice. However, we did feel that, overall, the restaurant staff could have been more accommodating and friendly. The service there could use some improvement to ensure guests don’t feel like they’re an inconvenience.

Didn’t like how I had to wait until 5:30pm until my room was ready and check in was at 3pm. There was two other couples that were waiting longer than me. I was at the resort by 1:45pm. I asked for turndown service that never came around. And the breakfast that was included wasn’t worth waking up for.

I like how clean and friendly everyone was at the resort

The private beach is impeccable/ incomparable

It was an amazing experience! The people were absolutely wonderful. The check in was a little long, but beyond that, I loved it!

We had a great time. However, I don't think they cleaned our shower -- someone else hair was in there for a good amount time.

The property was clean and very quiet! The staff was very nice, but service seemed slow. Loved the beach and convenience of reef right there to explore.

Great room and pool/beach area. Employees had an attitude and not very friendly. Property needs an overhaul for restaurant with better food/menu and nicer waiters. Everyone looking at this resort seem they didn’t want to be there and were bothered by any requests.

It was a great experience and Adrian’s Transportation was great for getting us around the island! I highly recommend them for anybody needing transportation!

The rooms were clean and very spacious and comfortable. We had an ocean view , it was amazing. Staff is courteous and really pleasant.

Really quaint, family oriented bungalows are awesome. The beach is amazing

The Winsong is one of the best resorts I’ve been to and we travel out the country every year. There were very nice and hospitable. I’d definitely book it again.

Nice property, friendly staff. Could use more equipment in the gym, and more breakfast options for the continental selection.

Awesome view ! Huge rooms felt like your own personal apartment

Friendly. Clean. Easy access to the beach. Safe. Great place.

This property is much smaller than se of the large resorts which was so refreshing and relaxing. It has plenty of amenities without the chaos of a large resort. All of the staff were incredibly friendly and helpful too!

Staff wasn’t very friendly..a couple were actually rude

Welcoming and attentive staff. Bartenders were first rate, remembered orders and names after the first order. Clean property. Exactly as advertised…highly recommend!

Unfourtunantly I have to give poor review for this hotel. The food quality is not acceptable. The Food price is very expensive but quality is very poor. They use the material which is not fresh and they serve the old vegtable. The reservation was included with breakfast but once you go to resturant they only give you coffee and cereal. Everything else is charged. This is the way to get you to resturant and then they charge you. I would not suggest to eat at the hotel. I booked my stay for two bedroom ocean front at full price by expedia. Once I arrived with my family they gave me not even ocean view. The property manager told me The hotel been busy and do not have the room which was reserved 4 weeks prior . The checking time is after 3:00 PM and we arived at 4:30. I assume since I made reservation with Expedia they gave me worse room. The manager didnt even adjust the rate for the given room. The beach is very narrow and barly enough to place the beach chairs. The water acivity is not exist . There is two old paddle boat which are broken and not working and there is only one two seat kayak that is always been used by others. There is resturant adjacent to property that whole day make crazy sound beat music. It drive every one creazy for whole day. In general I would not suggest to stay here at all. Pay little more and go to Seven hotle or Ritz. This hotle is not customer orinted and just wants to charge you in any way they can without any quality return.

Hotel was good..our stay was comfortable and view from our balcony was just amazing. They really need to step up their food options..had dinner at their ONLY restaurant which took over 1 hr to arrive..super stingy quantity as compared to the price we paid …staff is super friendly though. Their complimentary breakfast is nothing great either ..cereal, bread, readymade muffins, coffee etc..was really hoping fresh omelets at least ..not much food options …so I would rate our overall experience at average because of almost nil to zero food options.

Wow

The property was very nice.

They have all modern technology , need to improve on customer services .

We love this location, the staff and we will be back.

Absolutely loved it here!!! Stay at the beachfront. You won’t regret it.

Our family of five had a wonderful time at the Windsong.

Great stay!

Amazing hotel, super clean and modern, great service, super friendly staff and gorgeous beach, five stars for sure!! can't wait to be back.