Galway Heights Hotel

El hotel es muy bonito y el personal muy amable y atento

Cozy hotel with very clean rooms and great menus from the restaurant. The breakfast is also very good. Very courteous, prompt and nice staff.

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Good location! Amazing staff! Keep it up guys

My suggestion is that if you could add more variety’s in the Breakfast and in Dinner as well

I don’t even know where to begin to rate this property. We were supposed to be staying there for 3 days but ended up staying for 5 days as we were stranded because of the cyclone/storm that hit Srilanka in November. The staff couldn’t have been more kinder and accommodating with us. They checked in on us everyday and provided updates on the weather and conditions. They had a lounge filled with books and games which helped us to keep busy. The breakfast was nice. The food was good too and the staff were exceptional in every way possible. The hotel itself is very beautiful. Near the lake and not too far from the city. Backside of the hotel is a lovely tea estate that you can walk around. Will definitely recommend and come back here someday.

The rooms are a bit old but very comfortable

Excellent location in the tea plantations. Very British colonial style. Rooms were spacious and very well appointed. Bathrooms were very clean and with all the amenities. Good bar and lounges and games rooms. Dinner and breakfast had a good spread of meals. Meals were very well prepared and tasty.

The shower in one of our rooms leaked under the shower doors. Hot water runs out after a single shower and one must wait 15 minutes for the water to heat up

The room was very nice, and the breakfast was excellent!

This may be just my personal opinion, but the hotel and the room had an unpleasant smell. It might have been from an air freshener or the carpets.

Rent og pent på hele hotellet. Ok mat. Veldig hjelpsomt personale, nesten «masete hyggelig»

Ingen fasiliteter utover bar og biljardbord. Litt langt fra sentrum for å kunne gå. Litt støy for rommet på forsiden. Morgentrafikken liker å tute når de passerer.

Excelente hotel ubicado en las afueras de Nuwara Eliya. Las habitaciones son cómodas y limpias, y el personal super atento. Además ofrecieron opciones sin gluten en desayuno y cena a mi mujer, por lo que disfrutamos por completo de la estancia.

部屋が綺麗 スタッフが親切

Uno de los mejores hoteles de Nuwara Eliya. No hace nada de frío, te proporcionan estufas si quieres. Te reciben con un regalo de bienvenida. Personal muy amable. Desayuno y cenas muy buenos. Lo recomiendo 100%

De mooie rustige locatie De luxe kamers met dekbedden voor de koude nachten De jongens van de bar die vrolijk en vakkundig lekkere cocktails maakten Vriendelijke staff

Alles was naar tevredenheid

Personale accogliente Buono cibo del ristorante

Bagno piccolo La camera vista piantagione da the in realtà dava un otto con qualche pianta di the.

Emplacement en dehors de la ville et au milieu de la nature, c’était très bien. Le buffet était assez varié et le petit déjeuner aussi, un peu plus de fruits aurait mieux.

L’insonorisation des chambres. On entend les toilettes des voisins, et le va et vient du couloir. Dommage !

Very friendly and cheerful staff. Seem to genuinely care and try to do their best.

Staff were all exceptionally professional, pleasant and attentive. Everywhere was very clean, despite the weather outside, the hotel had a warm homely feeling, nice cosy longe and bar areas. Nice location just outside town , if weather better could have explored the forest and not too far to walk to Gregory lake approx 1km or so.

Nothing

Staff was very welcoming. Rooms are spacious. Breakfast had large variety with Halaal meat dishes. Special praise for Dhanushan, Dhanu and Jeewan for arranging a Rent a Car and negotiating a good rate for us.

Location is slightly away from main attraction, in the middle of the forest. There is no lift to climb up and down. Rooms are slightly old. Wifi is patchy.

Very Victorian style set up. Very good staff and service

Some smell in one room which was changed. Bathroom size bit small. Were expecting mountain or waterfall views but instead green backyards and field

we had a lovely time in Galway Heights. We really liked the location in a small rural road close to a hindu temple and small village and in the tea plantations. Breakfast was very nice, and the staff very attentive. The only grievance was the lack of elevator. We would definitely recommend this.

Old style clean and with luxury taste hotel. Location is amazing for good rest - 5 minutes drive from city, but so calm and relaxing at night! Absolutely diamond in that hostel is restaurant - foods were amazing, great choise of wines and nice bar area with live music after dinner.

Clean

Very expensive

Hotel is very clean, food and breakfast excellent but what pleased us most is the staff who were always available with a smile on their face and always ready to help

Comfortable well maintained traditional ‘English’ style hotel with a tranquil atmosphere. Reasonable sized bar area with live music and good cocktails. Friendly and attentive staff. Good value for money.

Nothing of note - although a short drive from town centre.

Traditional hotel near the lake. Comfortable accommodation, good breakfast and dinner. Nice bar area to relax.

The staff were very friendly. The room was clean and the property is well-located.

The food was quite mediocre and not worth the money.

Location ouside town. You need a car, there is nothing nearby. Staff was very friendly and akways helpful. Nice bar. Breakfast and dinner were very good.

There is no shelf or anything in the bathroom. Very noisy in the early mornings (from the hotel itself not the guests).

Restaurant was nice and fairly priced (I went a la carte) Staff helpful and friendly Quiet location Old time feel

Feels a bit dated in terms of interior Quite expensive for what you get (better value elsewhere) Need tuk tuks to get around

Beautiful cottage feel in Nuverliya. Our family was so happy we decided to stay there. Staffs were excellent. There have library room with activity room for the teen to kids.

Old colonial hotel, very decent. Staff were very nice. Restaurant not so good in taste. Carpets in the room needs change. No Airconditioned , because it’s cold you need heater. I found management didn’t do anything about the steps that just one step bit higher and front of my eyes 3 people tripped, including my wife. Not may people don’t understand why they tripped, but closer inspection just one step 2 cm higher than other. Not sure what health and safety in SriLanka doing about this.

Excellent hospitality by the staff and the hotel itself is clean and nice. Food from the in-house restaurant was pretty tasty and had a nice variety. Would definitely recommend this!

Property was nice, rooms were spacious, had clean linens, and staff were very nice. Breakfast had limited options, but was fresh.

Carpets at the property are in dire need of a deep clean / disinfection. Was greeted by the whiff of dampness and mildew-y odour from the carpets as soon as I walked into the room. There aren't any views because there's a farm in front of the property, and unplanned constructions blocking the view of the mountains at the back. Location is also a little out of the way, and you'd have to walk quite a bit to access the road into town.

The staff was excellent and cordial! Will recommend for a leisure stay for couple of days..

Its a pretty relaxed environment and the staff were awesome!

Kind staff. Very helpful considering we booked just a few hours before arrival. Our group also enjoyed the games room. A positive stay

Not much. Everything was great though the rooms were quite hot at night and there is no fan or a/c though I understand that it isn’t usually this hot in Nuwara Eliya

Breakfast is covered with all areas and very good

Dinner is not up to the expectation.

they gave us an upgrade to the presidential room which was more than a room an apartment . talented live music band and good food completed the expirience

anything

We had a pleasant stay here. The rooms are comfortable, but there’s nothing special about the hotel itself. The location is very handy for a walk through Galway Park and it’s out of the bustle of town. Restaurant is fine. The surrounding area is a bit hilly if you want to walk around.

We liked that it was generally better kept than other hotels we stayed at in Sri Lanka. As with all hotels during our trip, the photos are always very well taken and not 100% real, but in this hotel the discrepancy between photo and reality was objectively less than usual. The food was great! A quite big and clean buffet in a lovely room.

We know that in such wild nature it’s difficult to keep everything managed and clean, but let’s say that from a hotel with pretty high reviews such as this one you would expect a little more. Anyway much better hotel than the ones we went to the days before 😊

Had more than enough night staff and they were helpful, but next day morning in the reception there was a young staff member who was managing the reception on his own could not even understand what I said, how to reply or speak English and how to print the closing bill to say there is nothing outstanding because I paid the dinner money when we had the meal and rest of the bill was already paid up front. This staff member running round in circle not knowing what to do and wasted almost more than 45 minutes of our time and made our day VERY, VERY MISERABLE... This should not be acceptable for a four star Hotel and I hope you consider paying for the inconvenience caused by your staff!!!

Lovely charming stay in a colonial style ambiance

Besutiful building, nice staff

It was a chilly night and no heater in the room (we did not ask about it though, maybe it was available uon request), breakfast and dinner buffet were fine but i’d expect more for that money! They bring you a cup of tea for 350 rupees (not even a pot), which i think is strange

mountain view laughable, don’t bother with upgrade, sleeping in a room with a thousand pigeons on the roof is not fun , the shower smells like a sewer

Our stay at the Galway Heights Hotel may not have happened as I had booked the wrong night for accommodation! Dilshan and the team went beyond expectations and found 2 rooms for our travelling group (the last 2!)...was kind enough to show us the room and see if it met our expectations and had them both freshened up so that we could be comfortable for the night. The team at this hotel bent over backwards to help us, the room was big, comfortable and clean and the team in the restaurant were just as nice (the dining room is a work of art). The only thing to be wary of is that the rooms let in a fair bit of noise, so don't forget to pack your ear plugs!

They helped us ordering a tuk tuk to different places in town. The bed was also pretty comfortable.

There was very humid and terrible indoor climate in our room. They don't have AC since the town is pretty cold in general, so no good way to get better indoor climate. From the moment we checked in the personal kept asking to leave a good review on trip advisor mentioning their names which was a bit obnoxious. I'll leave a good review if they deserve it - not on command. We were perhaps unlucky with our room which was situated just across their "break room" kind of room so there was a lot of noise and doors slamming all through the evening and even at night. I don't think you get value for money here at all compared to other places. Don't come.

I mist a haidryer

This property was great. We stayed for one night. Staff were very attentive and friendly. Highly recommended this place.

Amazing staff, they helped us to arrange the trekking with the guide, excursion to the tea factory. Nice food and very nice “relax area” with billiard, table soccer and books.

A little bit smell in the bathroom

the reality doesnt match the photos

Average stay, rooms basic facilities, basic. Staff were helpful though.

Perfect access to Galway sanctuary. Amazing lounge bar that has live music. Very cozy British feel which makes this place very unique.

The bed linens were slightly damp

Location, cleanliness & amenities are superb

Nil

Great staff, clean n confy rooms

Its more like a small boutique hotel. The facilities are limited and location is a bit inside. Its like more of a 3 star and the view is average but the staff is very helpful and friendly. The food is good but not great and the choice is limited. Its pocket friendly. Its fine for tourists with a medium bedget

Reasonably Good.

Facilities in Gym. Menu Expansion.

Very comfortable and client oriented hotel, clean rooms, tasty and beautiful restaurant meals, live music entertainment, family friendly facilities. Special thanks to hotel management and senior personnel for resolving queries

Friendly staff Location

Poor Wifi connection

Very quaint place. Has a lovely colonial feel about it. It was cold (as always), but the staff helped with a heater and ensured that we were comfortable. The bar is a lovely place to sit and have a drink.

Everything was good. We only felt that the vegetarian menu at the restaurant could be better.

A quite big classic hotel, superfriendly staff, comfy bad, new bathroom, nice live music in the evening, billiard room available for free, picturesque ruins of the temple nearby.

Hairdrier avaliable on request only

Very friendly staff

The bathroom was smelly, dinner buffet was too expensive, 50$ per person after the discount, sounds proof was bad and hard to sleep.

The soup they serve upon check in was delicious and really a great idea in that particular weather... Food tastes yummy.. thumbs up Chef & the team... Team was overall good & supportive

It seems the buffet breakfast varieties have been reduced may be cost cutting... they had much better breakfast couple of years ago with yummy waffle station etc... Bathroom was small and needs renovation to upgrade to a modern bathroom... There were no smoking rooms so everytime if needs to smoke had to walk to an open space area designated for smoking..

staff treatment

breakfast needs to be improved

This is our second visit to Galway Heights. The hotel, staff, food and location is exceptional. The beds are comfortable, evening entertainment was professional and appropriate. We loved it !!!

There was only curry/spicy food on offer for the evening meal, bit I imagine alternative would have been offered if we asked prior. Overall .... no complaints 👌

The staff are so friendly and the breakfast is great with a lot of choices , also the location and the weather were great .

the wifi little bit weak

Staff are all fabulous from the moment we checked in until we left. Grounds of hotel are beautiful surrounded by tea plantations. Breakfast was superb. Room was very comfortable and so quiet at night. WiFi was excellent!

Please fix the tear on the snooker table

decor, friendly staff

I wouldn’t come back unfortunately.Nice chill out area if you were travelling with a group tour this hotel would be perfect as it’s a pit stop but overall I didn’t enjoy the vibe.Wifi was strong to work from & the shower was good. The piano was playing and loads kids just running up and down the halls for hours it wasn’t a very zen spot and the views were poor from our room too.Loads of stairs to carry your bags up and down too & no lift. It’s a one night MAX stopover hub but even at that I just wouldn’t be able to recommend.

Too many staff I found that annoying at least 4 separate guys at check in to just handle our passport was overkill. The property is very tired.Our bathroom had a waste issue problem & the smell was strong. Told reception and they did say they would sort it but we’re surprised either so I reckon it’s a reoccurring problem! The Dinner menu was poor in my opinion as not everyone wants an overpriced buffet.

The setting and staff could not be faulted. Only suggestion is that the staff should have name tags to personalise their wonderful service.

just a little far from town