Holiday Inn Chengdu Century City-WestTower by IHG

Excellent location.

Had a good stay

I recently stayed at the Holiday Inn Chengdu Century City West Tower and had an overall pleasant experience. The hotel has some great features that make it worth considering, though there are a few areas for improvement. The room was fantastic—spacious with a separate lounge and bedroom, a well-designed walk-in wardrobe, and 1.5 bathrooms. Everything was clean and well-maintained, which added to the comfort. However, I was only able to book a smoking room, which wasn’t ideal for me as a non-smoker, but it could be a great option for smokers. One challenge I faced was during check-in. The staff spoke very little English, which made the process a bit tricky since it was primarily conducted in Chinese. This could be an issue for travelers who don’t speak the language. Another downside was the lack of a bar available that evening. I had to head to the neighboring Intercontinental for a drink, which was inconvenient but manageable. On the positive side, the hotel’s location is excellent, with easy access to the convention center—perfect for business travelers. Despite a few hiccups, I liked my stay and would consider coming back, especially for the spacious and well-appointed rooms.

空調系統壞的事情了，房間隔音也不好

에어컨이 안되어서 그게 아쉬웠습니다

ホテル自体の費用対効果は申し分ないです。部屋もきれいでスタッフの方もとても親切でした。 メトロ駅までも歩いて10分かからないので、アクセス良好でした。

Staff was very friendly and helpful. Good restaurants within walking distance.

I was so glad to stay in Holiday Inn hotel.It was a good experiences.when I just came,the front of desk was greeted me with her lovely smile.thanks for your warm welcome Miss Sherry . Next day I was so rush go to airport,I just finished check out go to lobby,Miss Rebecca saw me and ask me do I need help.She called Taxi in Two mins .Finally I arrive at airport on time .Thanks for her help. Thanks Holiday Inn For your lovely service..I will come back again.

Just visit China at a bad timing during the outbreak of corona virus. Beside that, the hotel is totally good. I rent a car during the trip, the location of the hotel is close to the highway and enable easy access to both airport and high speed train station. Just a bit surprise for no free parking, not sure if it is normal since I don't have experience to stay in a hotel with car during my previous trips.

Air condition was not working on my room so change for 3 times. Almost Staffs not speak english.

Worst choice: 1. Room 1036 - extremely cold! You can’t even fall asleep at this temperature. The air conditioner is set at 30 degrees at full power but it doesn’t help as it is very old and only blows air without heating it. 2. One (!) socket in the whole room. You have to use it to plug in all of your charges + iron + kettle. The other one is in the bathroom. 3. On-going construction (there is no warning on this). 4. No sound-proofing. Was woken up by the welcome music set up on TV in the room next to mine. Not recommended.

In the period between end of October and the middle of December, I stayed 2 times here with a total of around 7 weeks. Rooms are fine. Except that it was always hot inside. Airco didn't bring the temperature down. For the rest there was nothing to complain. The breakfast was very extensive with a lot of choice in "eastern" and "western" dishes. For dinner I visited the Thai hotpot restaurant on the top-floor, but there is also some choice of restaurants in the neighbourhood. And for those who want go around be public transport, the metro station (Century City / Line 1) is about 10 minutes walking from the hotel.

If by any “chance” you will have to stay in this hotel, get ready for: - smoking smell everywhere (rooms, corridor, toilets,etc.) - moisture smell and rotten walls - toilet/sewage smell In addition, the hotel is not international at all, with very local buffet and almost no English knowledge. Advise: get a hostel room, you’ll get the same conditions but with no abused expectations and for way cheaper.

El servicio fue bueno y amable, pero es frustrante tratar de entender y que te entiendan, pues el personal difícilmente hablan ingles y mucho menos español. Recomiendo ir preparado con una app de traduccion. Las alfombras de la habitacion estaban manchadas, aparte de eso. Pues todo bien.

空港から近く成都のテクエリアから近いホテルです

10月入住時沒有空調，房間內比較熱 但服務還是不錯

展示会に合わせて利用。建物自体は新しくは無いが、気持ちよく過ごせた。ビジネスユースには良い。

Visited Chengdu for The World Police and Fire Games and stayed at the HI Century City. Great hospitality, great food, wonderful staff, comfortable rooms, live music in the bar, and most spoke or could get through some English. This hotel is located close to shopping and an extra fine green space at the end of the block. Make sur you get a NO SMOKING room.

Good hotel great staff nothing too much trouble good menus available in the restaurants in hotel quality food rooms good and fully equipped. Hotel offered good money exchange rate no need for backs top rates better than UK. Only drawback was the hotel was situated some distance from the tourist attractions but these can be easily reached by taxis and relatively cheap to use

Great spot & very convenient for access to the Convention Centre. Good restaurant facilities and lounge bar (serving good quality western & Chinese food). Helpful concierge & good English spoken by most staff. Front Office Manager Louis Liu was very helpful with rooms & organising a small evening function and Victor Li was a great concierge with excellent tips on the local area. Plenty of shops and restaurants in the nearby surrounding area & close to the subway.

This was by far the nicest and biggest Holiday Inn I have ever stayed in. The service staff was incredibly friendly and thorough and provided top notch service from every staff member from room service, lobby staff and the cleaning maids. The breakfast here was incredible and huge as far as selection goes! They had live music multiple nights during our stay in the lobby lounge. The only reason this isnt getting 5 starts is because the air conditioning was managed by the hotel and our room like many of the other rooms in our group was just way to warm for us. The hotel did try and remedy this with a portable AC but unfortanely was still way to warm for us at night. If they could remedy the AC not sure if its a government thing or city thing or if the hotel has any control over it at all, it easily would have awarded them a 5 star review. I would still reccommend this place to all who visit the area :).

I stayed here as part of the World Police and Fire Games. Rooms are spacious enough with helpful and friendly staff. Excellent breakfast variety and other eating and drinking options (Noodle Bar) great value. Close to other restaurants and bars in the Century City area.

Room is large and clean, facilities are well equipped. Good locations with restaurants and convenient stores close by. Reasonable walk to subway station and parks.

This is one of the best hotels I stayed. Next to the technical center, nice restaurants nearby. Quiet, roomy, excellent attention. Easy transportation to all the city. Beautiful places to visit (panda rescue center is the most admired).

禁煙部屋を頼んでおいたのに喫煙部屋になって残念でした。スタッフはあまり英語が喋れず、中国語できないとなかなか苦労しました。

This was my 4 th stay ,reason enough to say that I am so happy with the services and food of the Hotel .Management is professional with General Manager Mr Chen taking keen interest.Immaculate service with staff and Managers ready to help and go out of way to serve you ;reason for my 4th Stay in this Hotel. Breakfast -Awesome Lavish spread not seen in many of similar Hotels I have stayed across the world. Immaculate Room and Laundry Service. Rooms beautiful , large ,very clean and upkept with grace .Bathroom very comfortable withTub as well Shower enclosure..High Quality Toiletries .Club Lounge serving best of dishes and Liquor! GM takes keen interest and open to suggestions.Special Word for Manager Amber ,pleasing personality follow ups Guest to make them feel comfortable during stay.All Managers speak English .At Breakfast staff promptly attends to you .I think credit goes to the GM in managing the Hotel so professionally that you feel warmth of a Home with Positive vibes running through .A must stay for all those attending the exhibition across at the Center.For convenience Hotel provides Complimentary Shuttle service too ! Please keep it up Mr Chen you are doing excellent work ! I am Coming back again Jan2020 with more of my delegates. Considering all , Room s are reasonably priced .Rajesh Darbari, Delhi; India

それなりに良かったと思います

対応も良く、部屋も綺麗で特に問題はありませんでした。

I stayed here for 6 nights for a conference. Our conference venue was just at the adjacent hotel about 200 meters away. The staff at the check in counter were accomodating. However some of Hotel staff do not speak or understand english so they have to call out one who understands or can converse in english. I have a comfortable room with a nice view of the city buildings at the distance and an old style chinese architecture of the shops below. The food were great with a variety of western and eastern dishes. The staff at the restaurant were great. Overall it was great that I stayed in this hotel. Just a reminder for those who are entering China that most of the social media application are not working. You might need to download an application to be able to use social media apps such as FB, Viber and FB messenger. Most of the shops or stores only accepts union pay credit cards.

The hotel is massive. There is also one called the east tower but hardly has any dining options however of all the options only the noodle house had some clients. The Thai and sky bar were locked up with chains. Rooms are tired. Bathrooms tiny. Even though I had an upgrade. I cannot imagine how small the standard rooms will be. Service however is very friendly and breakfast selection is more than average. I believe they're starting with a renovation which would be good news. Till then I wouldn't come back but opt for the intercontinental opposite from here

Cigarette smell waft in via the aircon when my room is a non-smoking room at a non-smoking level thanks to inconsiderate local tourists. Thankfully the room change helped.

Good hotel with great service. It's highly appreciated of hotel staff to grant one more free breakfast. I will stay this hotel again next time!

The location of the hotel is very convenient. Breakfast is also nice.

We stayed here for 5 nights as we were exhibiting across the street. The hotel staff are quite good and attentive. The executive lounge is a bit weird as its tucked inside a corner of the Sphere restaurant ( where you eat your breakfast) The only negative is my spouse got food poisoning from the lounge food the second night. She said the rice in the sushi tasted funny, so my only suggestion is to avoid the sushi in the lounge - just to be safe A vast selection of restaurants near the venue including a Uygar and numerous Hot Pots. A family mart, 7 eleven and some small restaurants directly across the street The hotel is clean and comfortable with very attentive staff. Its a bit pricey for a Holiday Inn but its very convenient with easy access to the subway system within 5 minutes walk

It is in a good location if you have expo in century city hall. Nearby are many restaurants and shops.

I was booked into this hotel by the conference I was attending. I actually tried to find another hotel for the 2nd and 3rd nights, but couldn't find a place nearby. Problems: 1) smelled really funky; 2) even a short shower flooded the bathroom making it unsafe to walk in without slipping and using all of the towels to sop up the water, and it was not clean... assuming that was because it is constantly flooded (might explain the small also); 3) weird dripping sound in the walls periodically through the night that seems to be connected to the heat/cool that doesn't actually work; 4) water in room is not drinkable, and only 2 bottled waters provided; 5) dinner buffet was only ok, and, 5) no mini bar or options for a drink with dinner buffet. I travel a lot, and I've stayed in worse places, but this was unexpectedly poor for a conference hotel. Hint: Try the area restaurants and stay away from the hotel buffets. The restaurant next door to the hotel is good. Even picking up protein bars at a local store is a better option for eating with additional bottled waters to stay hydrated. On the positive side -- it was a short walk to the conference center where they provided bottled water, and it is located in an area that is nice for getting out and walking around to find decent food and fresh air.

整體乾淨，但離地鐵要走比較遠，而且扛行李要走過天橋比較累

Pros: -Breakfast spread is pretty international, they have a wide selection of japanese, dim sum, fruits, bakery, live noodles/dumpling station, eggs station etc etc. Breakfast is from 6am to 10am. -Housekeeping did fulfilled my request of 10 bottles daily but some misses by housekeeping team which will be mentioned in the cons section. -Special priority queue for IHG Elite Members and welcome drink for IHG Elite Members. -7-11 and KFC are just opposite the hotel main entrance, in case if you need some western food or convenience store. -Gym looks clean and well maintaned, with a staff there manning the gym. -Duty Manager Andrea communicated with me prior to arrival and extending complimentary breakfast, which was a very lovely gesture of him. -Had an ac issue with the room and Guest Relations Dorothy immediately arranged another room for me and arranged canned drinks for me and my partner. -Guest Relations Iris that assisted with me the checkout was very helpful in arranging a taxi and takeaway breakfast. Cons: -Location is not very fantastic as it claims to be 10 minutes walk from Century City Subway station but it turns out to be at least 15 minutes if you know the way. If you are taking the Subway, exit from Exit A, cross an overhead bridge and walk across Swan Lake to find the hotel. Directions were not clear and I ended at the back of the hotel which was the breakfast restaurant. No arrow signs were indicated on the signage at the door of the restaurant. -Room is a little dated and old, lift corridor is very dark and looks scary especially if you are travelling alone. -Housekeeping team have to take note of attention to details when topping up guest amenities. On one day, I realised the tea bags were not topped up and the other day, the shower cap was not topped up. -The major con of the stay has to be the ac. The AC was not working and they placed in a fan in the room prior to arrival. Which means they already know that the AC was not working yet I was not informed upon checking in. I had to change room at night because it was really unbearable. -I had an extension of stay and was communicated to the lady upon check in, yet on the second last day, my key card was not working! -Did ordered room service during my stay, and I wasn't informed how long the order will take, if the dish was spicy or not. And when the noodles which I ordered arrived, it was covered up with cling wrap and it wasn't even piping hot which I had requested. -Lastly the big con is the security at the hotel. I returned to the hotel alone one night, and a lady followed me into the lift saying she forget her room key and requested to go to a different level from mine. Unfortunately, my key card didn't work and I told the lady that I had to go to the counter to check, her face turned nasty and walked away. After I had been issued a new key, and I was rushing to the lift, another man followed and rushed into the lift with me. Despite the lift doors closing, he stretched out his arm to stopped the lift. He pressed the button on the second floor, and before the lift reached the second floor, he asked if I wanted a massage and passed me a namecard which a lady's silhouette on it. How can this be acceptable?! Overall it was an average stay, but some team members did made it memorable.

Hotel is ok but they turn the AC off in all rooms for a few months despite no ventilation. Mine hit 30 deg c and was unbearable to sleep. Hotel is close by to shopping precinct but others around that are better

It a good hotel....staff are very helpful (despite many dont speak english)...the room that I got was good size room, Breakfast was a great selection. the hotel is very well located and you have many retaurants withing a minute of walking distance. Stayed two nights before a river cruise

Excellent in food on breakfast and lunch with lots of different konds of delicious tastes... I live to have the food~^^ In addition, convention center is very nearby this hotel~^^

In town for an expo at the Edna center expo hall so location was good and there were good restaurants near by. Breakfast buffet was decent. First room was horrid, had a strange smell that wouldn’t go away, the carpeting was loose and rippling with heavy staining but worst of all the AC would turn on but barely work and the room was very hot as it was 80+ degrees out. Finally got my room switched and the new room was comfortable and as should be expected. Ony thing in the gym worth using was free weights because the machines and exercise bikes were weird Chinese knockoffs that wouldnt work right, for example the stationary bikes pedals weee positioned under the seat in a strange way that meant you couldn’t sit on the seat normally because you had to bend your legs back behind you to peddle. Worse was that fact that they didn’t have AC working in the gym so it was uncomfortably hot and that they had a girl working in the “gym” who sat behind a podium watching you as you exercised. So in a hot echo room room with no music or sound Itried to exercise with this worker just staring at me, quite uncomfortable. Subway station very close by which would take you to the city center but if your here for leasiure stay in the city center as there’s plenty of reasonable accommodation there. It wasn’t terrible but for a small price increase I’d try the Intercontinental located on the other side of the expo center.

豐盛的早餐及5星級的服務很棒 位於展覽場很近

No Air Conditioner , the room is like sauna . The guests keep the doors of the rooms open to refresh , it is not very pleasant and comfortable to walk along the corridor and look at naked smoking people... very dirty windows, can not see anything outside... Bad smell from the bathroom.. Very old furnishings.. The Breakfast is good but close to early - special for the weekend.. Good location but the hotel needs renovation !!!! Difficult communication with very friendly and polite staff - Poor English.. Hope my next visit to be better !

ホテル前にあるコンベンションセンターのイベント参加のため、宿泊しました。 部屋から会場前が見渡せたり、歩いて5分ですぐ会場という立地が助かりました。 リーズナブルな価格で食事つきのプランというのも嬉しい。 ビュッフェ形式の和洋中色々な料理が揃っていて、どれも美味しかったです。

大致上還不錯,前台和禮賓部人員都相當客氣,也能適時回覆問題. 房間未附刮鬍刀是個小小的遺憾,讓我意外的留了二天的鬍子,當了性格型男到處跑.

Hotel is great, Staff are Amazing and couldn’t help enough when the airport lost my luggage. Location is very good. Breakfast caters for every ethnicity, only small issue was the room was very warm. But the staff provided a cooler for the room.

Attending an international student recruitment event. Hotel was ideally located for the event.

Very reasonable price for a business trip and the location for work was perfect.

I visited thid hotel over 10 times for business trip. But i always felt that chincese people are too noisy. Room condition is good but a little noisy due to neighborhood. Breakfast is not bad, many kinds of chinee foods and western style and we ccould find Roll with rice. That was good for me.

The hotel room condition looked pretty old. The smell wasn't pleasant in the rooms and toilet. There's no food service in rooms or menu that indicates there is such room service? A pity this is a 4-star hotel. Didn't feel like it. Also, I booked for a no smoking, king size bed room through Hotels.com, and the hotel received a reservation that indicated that it's up to the hotel to assign a room that's available to me. I got assigned a twin bed, smoking room. That was such a huge disappointment.

Very good experience. I went to a business convention in the New Century Exhibition Center and it was very close. 25 min to downtown by taxi.

We have been to Chengdu many times but this had to be one of the most pleasant stays we had. Staff were extremely considerate, helpful and went out of their way to help us in anyway they could.

Please be aware to book this hotel through Hotels.com if you are spending romantic time with your significant other since choosing bed and room type for your booking is ONLY for their reference and cannot be guaranteed at all when you check in. In other words, for ex, if finally the hotel can only provide 2 single beds and a smoking room for you while you book for a king-sized bed, non-smoking room. you can only take it and Hotels.com cannot do anything for this as they mention in the confirmation email saying that these conditions cannot be guaranteed (in little tiny letters). This is true from my own experience.

Had several issues when checking in. First they put me in a room without wifi... apparently it was just out of the range of the repeater. They moved me to a non-smoking room that had obviously been smoked in... then they moved me into another room and the air conditioning system wasn't working in the room. Finally, they moved me to a room that was a downgrade, but the wifi worked and the air conditioning worked... so I just tolerated it. It was a downgrade from what I had booked, so one would think they'd have offered a free meal or drink vouchers or something, but they didn't. They just said sorry. So for 4 hours of room changes I got an apology. Overall the hotel isn't bad. It's a relative new property, and was a bit beat up given how newly renovated it was. I will say the breakfast was good though. The staff was nice except for the lack of responsiveness to the issues addressed earlier. The location is nice. It's not in the center of Chengdu, but rather in the new and upcoming Century City area which is nice.... super close to Global Center, etc. So for the location I gave a little better review than I would have otherwise. If I go back to Chengdu, I'll likely find a different hotel, as I don't want to risk having to gamble for a functional room like I did at this property. I always say it's not about problems, but how the staff reacts to them... and in this case they let me down in the way they handled their own shortcomings.

I originally chose this hotel due to its close proximity to the Chengdu International Exhibition Center. While it is extremely convenient for that, there is not much else to do near there. The staff was very friendly and accommodating. English was a struggle at times, but that is pretty much everywhere in that area, not just the hotel. We were able to take a short walk to the subway station and take the tube into the city as well.

good all round experience

First up, the only minor problem is the shower door leaks a little so the bathroom is wet after a shower. Apart from that, the hotel is perfect. Good location, good restaurants, and convenient to subway. As a foreigner the only public transport is the subway and this hotel is walking distance to a station, which is perfect for both business and leisure.

New Century Global Center is just across the street so it's great for anyone attending conference there. The room is clean but small by local standard. Front desk is very polite but took forever to check in. Breakfast offering is just average. All in all, it's an okay hotel at a decent rate.

The staff spoke fluent English and provided us great services. My room rate included free breakfast which offered wide range of food from appetizers to desset. All was absolutely delicious and fresh! I would definitely recommend this hotel to my friends.

Overall was nice and good value for money. Enjoyed the breakfast selection.

Food is excellent, breakfast and dinner, incredible variety to suit all tastes and great value. 138rmb for buffet breakfast, 160rmb for buffet dinner. Rooms are excellent, tastefully decorated and confortable. Employees are terrific, everyone was happy and engaging and quick to please. Ideal for business traveller, business rooms and desktops, printing etc. 20rmb per hour for desktop use (in other hotels, they've sought 60rmb for 30mins), so this hotel was brilliant value. Very flexible for late checkout for very late evening flights....I had no hassle in seeking this. Gym is good, most equipment youll need for the basics. Hotel located opposite Chengdu World Center and 30 minutes to the airport. No question I'd stay there again, a 3 Star price for a 4 Star experience, without question.

Absolutely Superb! Lovely hotel, great incoming lobby, service was incredible, thank you so much to all the staff who helped us in arranging all our excursions / trips, everybody went the extra mile!

Good location during the Wines & Spirits fair but it was 27 degrees outside and even warmer inside: no aircon in the rooms except for the lobby and bar/restaurant. Actually the rooms are fine and comfortable but half of them were transformed into liquor boots which created an incredible mess in the elevators. It seems the other hotels of the same group were not much better. IHG should make up their mind: either you rent to guests or to liquor exhibitors......

I think this is all the luxury you need without going over the top (like having too many staff just standing around or excessively large lobby). The price is very reasonable and the food choice is good.

Pleasant Hotel, with all necessary comfort!

I choiced this hotel because it closes to Chengdu airport but it still took about 30 min by driving in the very early morning of Saturday and should be longer time during the day due to traffic. The room was small and everything looks old and uncomfortable.

Generally the hotel is OK. The service is satisfactory. But the location of the hotel is a litle bit further from the city. No swimming pool is also a dissatisfaction. I have tried the buffet dinner and the food is fresh, wide variety, and up to standard.

I had a wonderful stay at the Holiday Inn Chengdu Century West. The staff was outstanding and I felt very comfortable.

The hotel was clean and provided good service. However I would not recommend it to vacation travelers. The hotel is a convention site and can have many people. The location is about a half hour from downtown. So if you want convenience it is better to check in to a hotel in the downtown area.

This hotel was very nice. Lobby areas were beautiful, rooms were nicely decorated. Service was excellent in every area. Restaurants were good and had a good mix of foods. Plenty of American food for the unadventurous traveler. Rooms were quite comfortable. Only drawback - it is about 30 minutes from any of the business or shopping districts. If you are a business traveler you are going to want to stay closer to the business district.