Hotel Mesaluna Near American Consulate

Si

Todo está bien

El area del breakfast y el patio

Las cobijas de las camas de ven un poco viejas o usadas .

Location

Air conditioning noise and bad Room smells Couch bad conditions and old

Todo

Atención

La música cerca de la alberca podría omitirse

Super friendly

Nothing

It was a good location easily access to the bridge

I believe the hotel was being remodeled on the second floor so the hallways were not painted and after checking in they made me go back outside to my car and put a tag in my car showing I was a guest

El desayuno es muy sabroso, pero lo especial es el personal de hotel, súper amables y serviciales.

La alberca estába un poco sucia, no la pude disfrutar.

El desayuno fue lo mejor, excelente atención

Que estuvieran en reparación, no dejaban de hacer ruido, día y noche

Very clean very well lit and very secured

That there was no parking in the front of the hotel. Everything was on the side of the back, not enough handicap spaces. Also, there needs to be more vending machines due to the convenience store that’s in the hotel closes really early

The size of the room was great! Having an indoor and outdoor pools was the best.

The room was not exactly clean. An old water bottle and dried candies were found. The bathroom floor was dirty. Staff could have been more friendly and welcoming.

La habitacion estaba muy limpia, personal amable y atento, la cama estaba muy comoda

I loved everything to be honest, location was great, we could walk to the consulate, we walked to the mall, we walked to restaurants. It was very family friendly, we met other families at the pool. Hotel staff was friendly and helpful.

I don't think there was anything we did not like.

La atención en recepción excelente, muy gentiles y atentas. El desayuno en Buffet muy rico y el trato muy gentil también. Me gustó mucho y lo recomiendo.

El check out era a las 12 y antes de las 10 pasaron a mi habitación, yo estaba en el sanitario y aunque tocaron y no pude abrir, abrieron la habitación, lo cual no me incomodó, ya que mi salida estaba programada hasta las 12, no sé si sea correcto, pero mi tiempo de salir aun estaba lejano.

Everything is clean and organized Very very friendly staff.

The only thing I didn’t like at all were the shower water pressure in the my washroom.

Todo

Nada

Place was always clean and that they have a pool

None

La limpieza, el ambiente , que es libre de humo, la alberca , en si, todo , pero principalmente que está súper cerca del consulado

Todo me gustó

Todo lo que tengo que decir Esque la cama estaba sucia

La cama horrible cochina asco

Good breakfast

More cleaning

The staff was exceptional! The room was super clean and comfortable. Everything was great.

Amabilidad de recepción

La cafetera no servia

Everything so clean peacefull place

NA

Goodpoo service

More varyty ofrece food

Property is really clean and staff friendly

Towels are a bit old when you cleaning yourself the material gets stuck to your skin.

Lo actualizado lo moderno todos sus instalaciones hace años estuve ahí y lo modernizaron nada más lo felicito

Staff is very good and very helpful. Location and over all services.

The hotel needs more staff it’s a clean place but it always full so it’s hard to keep it clean. The staff needs an extra hand.

The layout, and the facilities and the staff

N/A

Las installations

La atencion de la empleada del bar

Cordial staff, everything was organized and clean. Food was really good.

The room that was assigned to me had some spots on the floor when I got there. right next to the night stand. it was there the entire time of my stayed at the hotel.

La cercanía

La limpieza del piso del cuarto

Mesaluna is a great place to stay for your consulate appointments. The hotel is withing walking distance for all the appointments, but they do provide transportation. Fingerprints: Short walking distance about 3min walk. Medical: about 10min but the medical can pick and drop you off for free if you call before your appointment. Consulate: About 5min. Dont take your cellphone for this appointment but if you do dont use your phone outside they are strict. This hotel offers transportation around the area included with they stay but need to sign up with the front desk for scheduling. Places like, Antecedentes penales, Walmart, S-mart, the mall, a restaurant, Airport. The hotel wifi worked really good and fast. The hotel has breakfast at an extra cost either pay with your stay or on a daily basis. Breakfast is from 6A-10A M-Sat, and Sun 7A-11A. You can eat at the tables or take it to your room. At 12:30P-10P they have their restaurant open. You can eat there or have it deliver to your room. Or call from your room as a room service option. There's no extra cost just what the food cost. The hotel also has a little store were they sell drinks, snacks, and other things like hairbrush, toothpaste, toothbrushes, nail clipper, and liquor. They also clean your room everyday, give you new towels, and 2 water bottles. This happens while your out of the room with your appointments. Or what most people do is they go downstair to eat breakfast or wait in the pool area. Hotel has a outdoor pool, tables and chairs by the pool to relax, a game room, a laundry room. My room was single bed, with a desk, chair, couch, mini fridge, closet, coffee pot, the restroom had soap, lotion, shampoo, there was also a TV with a TV wifi box. The prices for the food wasn't bad I was spending average $10-14 per meal. The drink and snack at their shop weren't bad for the convenience price. There is also a pharmacy next door to the hotel with a really short walking distance.

Room: The room had a broken lock, but the staff fix it right away when I brought it up. The restroom will occasionally smell like sewer, so I kept the restroom door closed. My room you can hear everything in the hallway and in front of my room they had the cleaning crew closet so early in the morning I could hear everything and wake up. Good if you want to wake up at 6AM but terrible when you want to sleep in. The AC smell weird at first but then not sure if it went away or if I got use to it. Transportation: They have 1-2 vans on a daily. They fit about 9 people plus the driver. You have to get in the schedule. Example I wanted to go to the Mall and it was 11AM the next available was 1PM. They however do have Taxi outside and that is an option as well paid out of pocket. There was also a time were I was drop off at Walmart and was told they can pick me up in 30min or ill have to Taxi back. I didnt want to rush so I found my own transportation back. I discovered that Uber is really cheap over there and just started using uber. Restaurant: The menu gets boring after a few days they have a few items. The only thing that I did not like was the boneless wings. Room cleaning service: They do a good job but they do rush and I notice that the floor is not swept/vacuum all the way. The bedding is not change daily only if you ask. The mini fridge had a weird smell when I first open it. Laundry: To wash you have to purchase a token for 2 tokens is about $7-8. Thats only for 1x 30min wash and 1x 30min dry. My clothes weren't fully dried. So you have to keep the loads small or buy more tokens.

The property is exactly what you pay for it’s clean comfortable and fun

Maybe bigger rooms but in all honesty it’s perfect

Friendliness of staff and how attentive and supportive staff were during my husband journey. From housekeeping, front desk, cafeteria,driver, etc. Also hoe close we were to everything

N/A

The friendly staff, how close it was to the counselate, the pool, laundry, how close it was to place we wanted to walk to

There was maintanience people sanding walls to early and all the powder going into our room

Muy limpio y servicio excelente.

Solo la luz del reloj del micro algo fuerte.

Breakfast was great authentic and delicious

I loved everything

The location is very close to the Consulate office and medical clinics, etc. The staff is very professional, efficient and helpful.

The housekeeping could be better and the smell in the rooms is not the best. We were unable to keep our ac on because there was a strong odor coming from it. But we were able to be comfortable with keeping it off.

Todo bien y confortable..muchas gracias los empleados son muy amables.

Solo algunas pequeñas cosas de la ciudad..aunque se que toda ciudad es diferente. Sus atracciones son bonitas

I liked the location of the property, it is very close to the american consulate, the clinics, and CAS.

The air conditioning unit in our room was EXTREMELY loud.

Me gustó que tenía desayuno gratis.

Bueno en primera, no me gustó que no limpian bien las habitaciones y se meten a los cuartos sin avisar, tampoco me gustó el servicio en recepción nunca contestan, y cuando contestan no te solucionan. Pedí que me cambiaran de cuarto y no quisieron muy mal servicio la verdad.

Close to the consul

BC it’s close to the consul

Clean and staff very helpful

N/A

Friendly and efficient staff. Tour bus around Juarez

Not much to do in the area

Limpieza y orden

The stuff was really friendly and helpful, the location was very convenient for me and it was very easy to get to everything.

Everything

New construction going on but it’s going to so much better when complete

Everything

It is really nothing bad to say

Every ting

Everything

Free breakfast was fabulous, staff were generally very helpful

Double rooms were relatively small, and they need to figure out a new shower curtain situation (it blows out of the stand up shower because it’s too short, so water sometimes gets on the floor), but neither of these were a big impact, nor affected our stay.

Very clean , and location was great.

Room service for the restaurant request was not good. They will not answer the phone had to call the reception line. So they could get somebody to answer my phone calls.

Location was great. Walking distance of the US Consulate and restaurants. Very convenient. Also staff at the receptionist/check in desk were all very friendly and helpful of any questions we had. The hotel has free breakfast buffet in the morning with a variety of yummy food. The hotel offers transportation which was soooo nice and very helpful! We used the transportation service twice and both times Alan was our driver. He was very friendly and kind to us and everyone.

Hotel could use some cleaning up on walls and bathroom. I constantly kept finding blonde hairs on my black clothes after sitting on the chair in room. (I don't have blonde hair). The Mesaluna shop was convenient but very expensive. Also we could never get the wifi to work on our television in the room but it wasn't a huge deal for us personally.

It’s convenient and decent

It’s outdated

It’s safe and comfortable convenient and they cater to what you need.

It’s outdated but safety I’m more important

Very convenient location

Close to the consulate but not to close from restaurants

Everything is so close. Awesome hotel!

The hotel is great, location is perfect, the size of the rooms are very good, and staff is friendly.

- The shuttle service was not available. - They don't have a dedicated space with a desk where you can at least take a work call (I had one while waiting for my check-in and it was impossible to find a quiet place. I had to use the laundry room and of course it wasn'e exactly quiet. :( They should consider this for people who work. - Breakfast is fine but they use lots of disposable cups instead of normal cups. So not very eco-friendly.

Very clean supportive towards my husband during his journey

Everything was great

The cleanliness was top-tier. Location was perfect for our needs and they offer transportation which made our week-stay a lot more exciting. Staff were very friendly and accommodating. The mini-mart/store had the essentials we needed.

The wait time for dinner was extremely long. Morning staff in the restaurant was much better than the evening. Seemed like dinner staff didn’t really care and want very efficient when it came to serving food.

Clean and friendly staff. Very helpful

In the evenings in the restaurant they needed to provide better customer service. I found it weird that they would not bring the drinks out until your food came out to the table. Which usually good like 20-30 minutes.