InterContinental Resort Jiuzhai Paradise by IHG

Mars was very helpful in organising our transportation to and from the hotel, and also in answering questions regarding the nearby attractions. The space was very clean and beautiful, with plenty of amenities. Definitely recommend!

房間很大很舒適 溫泉也很清潔 酒店所有服務人員都很有禮貌很貼心 早餐種類非常豐富

住宿地點距離九寨溝需要半小時車程

It is a unique hotel in terms of location (in the middle of the nature), infrastraucture etc. Rooms spacious and comfy

I couldn't believe it, but among ca 7-8 reception officers we (spoke to) over 2 days, only one could scrap a couple of words in English. The rest - zero! Booking a rather expensive stay in the Intercontinental (a US chain, by the way), I expected a different picture. The "local" evening show was irritatingly loud but looked very cheap and amateurish - elementary school kids would do better with a bit of drill. Both issues = a shame for the Intercont brand

The hotel looks grand with very high ceiling. The glass dome design with Tibetan interior decorations add an element of specialty. There is a large indoor garden area with geese roaming in the ponds. The room is beautiful with very scenic views of the mountain. The breakfast is very good with a good selection of eastern and western choices.

Outside of the hotel front desk is freezing cold where the indoor garden is. The breakfast area is also cold. However, dinner choices at the hotel is very limited. Getting transportation from the hotel to the scenic spots and back can be tricky although arrangements could be made via the reception. Messages and emails sent to the hotel in Mandarin and English before our arrival did not receive a reply.

This hotel is in amazing location to relax and enjoy nature, but when it’s cold it’s a little bit harder for people doesn’t resist coldness, more of the places to stay or to eat are outside so be prepared. Even the staff is poor in English but I want to tell how big heart they have especially Ms Susan, she helped me to feel home like a sister trying to help her brother. I want to tell her 10000 thank you.

Not convenient for a foreigner as Staff doesn’t speak English, you should use translator app in every minutes. Less option for western food. But it’s understandable most of the people staying there are Chinese.

The location.

A bit of a walk from lobby to room

服務人員態度很好，尤其是王芳芳小姐，有事情都會馬上為我解答，省去了許多麻煩

沒有

L’emplacement de l’hôtel est incroyable, en plein milieu de la montagne. Les chambres sont spacieuses et très confortables. Le restaurant tibétain est très festif le soir avec des danses traditionnelles.

Le personnel est très agréable mais ne parle pas anglais du tout, il est absolument nécessaire d’avoir une application de traduction. La nourriture en particulier du restaurant chinois nous a semblé extrêmement grasse, nous n’avons pas vraiment apprécié.

酒店最近几年翻新了，住起来很舒服。

The hotel itself is beautiful! The location, the peaceful nature of the place. This place is a much visit. I regret nothing. Was a very good place to reset the mind and relax

Just shortage of food choice and a bit of issues with cleanliness

Bathrooms are outdated and breakfast outdoors in cold weather is not pleasant. Overall it’s okay only.

Location and the experience of other cultures. Also special things to Lucky who went out of his way to organise excursions for us even after working hours. Thank you.

Yes breakfast was good with good selection

Rooms are little old , facilities also not up to date

Staff at dining areas, breakfast room Susan was exceptional. Garden concept is interesting and attractive

Staff at check in was brusque and unhelpful. Shampoo bottle pump was not working. Rag left hanging on hook. Tissue box was empty when we went to the room. Only got filled the nd t say.

We love the hotel and the facilities and the food. The staffs are great even though they don’t speak English very well, but they’re very helpful and nice. The Spa was amazing.

The location was far in the middle of forest and it makes this hotel different in a good way.

房間很污糟，地毯好像十年未吸過麈一樣。地板很多灰塵，廁所很大臭味，不乾不淨。廁所內冇電掣位插風筒。水龍頭及面盆周邊充滿頑固水卵

双卧室套房，外面的浴室没有浴巾，没有任何生活用品，没有吹风筒。双卧室也应该考虑到不一定是一家人，人数可能超过两个人，客厅的各种杯子都只有两个，不太清楚酒店是怎么定义双卧室套房的。服务等等都很好，但是这些细节问题考虑得非常不周到，打了很多次客服电话。

In a wood, very quiet location. Very nice design and structure, especially the huge beautiful outdoor garden with glass roof. However, it is very badly maintained. The room is dirty, especially the bathroom is filthy. The air con doesn't work, even open the patio door at night, the cool air doesn't really cool down the room and the air is stuffy.

It is one of a kind, definitely to be experienced. It is the high end hotel in the region, though it may change in the near future with several new constructions going on.

Absolutely sub standard intercontinental hotel, the bed is harder than wood, breakfast not omelette and tell me fired egg sold out??? Telling me no cuppacino due to no one know how to make it.... no air condition in the room, they are only provide the heater in the room... no bathtub, my balcony door broken, old towel, dirty toilet etc....

The hotel is impressing, the decoration of rooms are wonderful. The personal does not have a good level of English language and is difficult to communicate. Breakfast is wonderful because it has windows to a forest...The personal is kind and nice. The Jiuzhaigou park is the most beautiful you can ever see...staying in this hotel is perfect for this visit. Try to stay at least 2 nights.

It's considered to be the best hotel in the area. The view from the hotel and amenities are super amazing. Even tho its far from the airport and far from most of the tourist spots, you can still have an awesome stay here.

This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.

It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.

我已是第二次住宿, 酒店開始老化了, 裝修開始有點破壞, 被單及毛巾偏舊, 洗手間黑暗

Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though it's location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I don't like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is don't prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.

予約した部屋は、最低金額の部屋だったので、部屋は狭く、シャワーのみの部屋でした。暖房は、エアコンのききが悪く寒かったので、フロントに連絡すると赤外線ヒーターを持って来てくれました。その後、冷蔵庫が壊れていたので、結局、別の部屋にアップグレードしてくれました。アップグレードの部屋は広く、シャワーブースとお風呂がありました。暖房は、暖炉風の暖房機が有り、快適になりました。料金は、高くなりますが、1ランク上の部屋を選ぶことをお勧めします。

Brilliant building in a spectacular mountain setting with lovely rooms. The standard of English in the hotel staff was poor to non-existant. We went with my son who speaks excellent Chinese and without whom we would have been stranded. Our first bedroom toilet was blocked so we changed room but nobody told anyone so we were accused of being in the wrong room. The hotel would not let me use my credit card to post bills to my room so we paid cash. The air on did not function in any of the three rooms we had. Lights didn't work and the cleaning staff were hopeless. Plastic bags and crisps under the sofa cushions and black mouldy shower mats. Vacuum cleaners are not used except in severe cases so the rooms are not clean under foot. The breakfasts were good though the bar/restaurant food was poor. The Sichuan restaurant food was unreservedly exquisite but no order there was delivered correctly. The hotel is 13 miles from Jiuzhaigou park and the traffic through the town is chaotic. The taxi arranged for the return fare to the park was 150 Kwai and the airport 40 miles away was 260. We though both of these quite reasonable. We loved the area and all of the Tibetan influence. The hotel was a brilliant design and with accomplished staff would be brilliant. After initial disappointment we still had a good time and finding somewhere better in the area would be hard.

관광특구로 인해 주위 환경은 좋았으나, 호텔 등급대비 청결상태가 부족함.

Hotel bom entretanto não havia entretenimento para as crianças, apesar de descrito no site do hotel e mesmo na recepção. As atividades não aconteceram. Piscina somente abria após as 1500 e ainda houve cobrança extra pelo uso da piscina aquecida.

在九寨溝設施最齊全，房間窗外都是山景，比溝囗的酒店多了一份寧靜，酒店員工態度友善親切，酒店本身是度假什息的好地方！

誤って宿泊日を予約してしまい、すぐに変更手続きをお願いしたが予約日程変更に応じてもらえず全額を徴収された。

订的是行政房，就想在游览九寨沟后好好休息。客房还行，有个客厅区域。送早餐和下午茶，还有每天免费享用小酒吧6罐软饮。就是供暖实在太差，送的天浴简直把人冻死的节奏。房间也不够暖和，虽然把壁炉也打开了。这一点在冬天还是不建议入住，且离沟口也挺远，必须要包车才能到达。 除此以外，服务员们还是挺礼貌周到的。

This hotel sits inside a huge glass dome, what makes it incredible with the snow and mountain views around. The problem is that the area was extremely cold when we visited and the hotel area wasn't heated (prob impossible as its a huge glass dome) and it was a nightmare. Hysterically cold, the restaurants are freezing which some people may think as part of the experience, for me it was a nightmare. Personally, I wouldn't go there in winter time.

外観は山の中によくこんな施設を作ったなと思いますがやはり部材はよいものを使っているのでしょうが建築時の現地労働者の質があまり良くないようで建具の取り付けなど細部はとても高品質とは言えません。 又、外資系のホテルの割に空調があまり良くなく室温などあまり快適ではありませんでした。

Best hotel in the area. Some problems like a very hard beds and the bell boys trying to extort inflated taxi prices but otherwise nice.

酒店漂亮，光線足夠，花園與群山融為一體，房間大，但暖氣不足，位置不方便，與九寨溝公園距離25分鐘車程，與黃龍機場距離1個多小時車程，出入要靠的士或叫小車，小車司機常常欺騙遊客，說好了價錢，到下車時又說時間太夜(8時) 要支付雙倍車資，所以最好請酒店前台幫忙訂車，價錢質素比較良好。

不満な点としては、室内プールが温水ではない事、ランニングマシンを設置していない事。

とてもきれい

Overall, the property is beautiful. However, they need to improve on both housekeeping and room service. Our food came luke warm/cold.

I came to JiuZhaiGou to go to the National Park -- which is great, BTW, and is probably why most people come to this area of China. The problem is that the Park is at some distance from the airport, so the obvious choice is either to stay near the park or near the airport. As I often do, I went to Hotels.com to book a room. Only two were listed, and I chose this one, because the blurbs made me think it was near the airport ("airport shuttle", etc.); it's not. In fact, I do not know why a hotel would be located where this one is, convenient to neither the park nor the airport -- except that this hotel is a "resort", meaning, presumably, that there's stuff to do on the premises. There's not, except for a swimming pool, and three or four very mediocre restaurants. Hotels.com should sign up a couple more hotels either near the park or on the way from the airport. (Also, because GoogleMaps, along with all other Google things, is blocked in China, I could not find accurate and useful information about the locations.)

Hotel is pleasant but even in June is was very cold in the restaurants. Food was mediocre especially given the price but there is little choice available nearby. Quality of food at breakfast was poor even Chinese selections. Dinner buffet not much better Nice job with garden interiors;very large hotel. Excellent massage. Great views of snow capped mountains.

The hotel is set back from the road quite a bit, you would not know that it's there. It would have been nice to have clearly marked trails for visitors to walk around the vicinity of the hotel, for example down to the shallow lake by the road, but there appears to be none, and the assumption is that people are transported around by vehicles.

Bad things: First, breakfast is bad. There is no table setting. We have to ambush a server in order to get clean utensils. Food is nowhere near the western standard for a 4-star hotel breakfast. I can see that the hotel tries to cater to the Chinese taste, but the food does not meet the Chinese standard either. Second, there is no good dining choices in the hotel. Since the hotel is located remotely, dining at the hotel seems to be the only choice. However, none of the restaurant is good. The soup at the Sichuan restaurant is not freshly made. The dinner buffet is overpriced. We had wine at the hotpot place, but the waitress only poured us a layer of wine in the glass. Have to be that stingy? We had to leave in the early morning on our last day, so we requested breakfast to-go. Guess what is in the box? A cold cheese sandwich, a mini muffin, cold bread, a milk, and an old orange. Third, the lack of training. When we checked in, none of the staff at the reception greeted us. They were minding their own businesses behind the counter. At other locations, staff are using Wechat on their phones at work. The staff at the buffet place double-charged our bill. People cut the queue in the reception and no one stepped in. This goes on and on. Fourth, poor facilities. Good luck on getting wifi connection at 8PM. No TV signal in the early morning and late evening. Wrong english translation in the elevator. When did people from IC pay their last visit to this hotel?

とてもきれいで、観光地へのアクセスが良い。 おいしいレストランもあり、スタッフも親切でした。 英語を話せる人が少ないのが玉に瑕です。

ホテル自体はすばらしいが、観光地からはかなり遠い。 タクシー代が余分にかかってしまう。 景色はいい。

Enjoy the stay! However I am surprised that broken bowls & plates are served in their restaurants! The food served over breakfast and room services are cold... Do improve in the dining.

The hotel is very nice, it has great views and good size rooms. However, the rooms were dirty. My kids room had a very dirty carpet, very obvious that it had not been vacuumed. In our room, the bathroom was disgusting. The wall near the toilet was stained, the trim around the bathroom's mirror had old stains of toothpaste. Very dirty bathroom. The breakfast buffet had a small selection of western food, but if you like Chinese food for breakfast, there is plenty of that.

The hotel was extremely cold (except for the rooms). You do not expect to get to your hotel tired and with very nice installations but cannot walk around and really enjoy because it is as cold as if you were outside!. The hot prsing should not be charge. The stores were over expensive. The hotel is very nice and rooms are beautiful and comfortable. Love the shows, although again could not stay and watch them all because I was cold. At the end I expect to get my 4 layers and jackets when I walk in my hotel and relax. The rest was very good including the food. (LOVE HOT POT!)

施設は整ってます。 が、部屋でWIFI使えないのはどうでしょうね。 また、スタッフの態度も5つ星ホテルにしては悪いです。

Located in the woods of Jiuzhaigou, you breathe the stunning air of the thousand-year forest right from the balcony of your room. The air and surroundings are absolutely amazing. The hotel is a 30 min drive from the entrance of Jiuzhaigou national Park, which is absolutely gorgeous! Be sure to visit the free shows in the enormous hall of the hotel, which contains a garden and some swans and ducks.

Big hotel surrounded by beautiful scene. Far away from the Perserve, no shuttle, The only way to get the Perserve or other place is hiring a private chauffeur.

A beautiful facility but there were 2 things that made no sense to us. Even after providing our credit card as a security deposit (the room was already paid for through Expedia), the restaurants would not let us charge meals to our room number. This was most annoying. The hotel has a beautiful pool, hot tub area and saunas but the pricing makes no sense--128 yuan per person per day. just to go swimming or sit in the hot tub. As a consequence when we used it, there was only one other user. The fee should either be half that or the room rate should be a bit higher and include it as most other fine hotels. The above 2 things tell me that this hotel is mis-managed.

Beautiful hotel at a beautiful location. Excellent service!

The hall and decoration in the room is amazingly grand and beautiful. But it was quite cold at night because the air conditioning didn't work well. I had to ask for a portable heating machine.

Great place to stay in to see the incredible mountain scenery and hikes. This is not a hotel where many westerners stay.... that said. It is a great Chinese Hotel.

The room is spacious and clean. The bath room has no problem. The food is abundant considering its location of such remote area.

Loved the architecture of the building and my allergies were well catered for by the chef.

I absolutely would NOT recommend this hotel. The Intercontinental Jiuzhai is a beautiful place to stay (think Disney World, Tibet edition) but customer service is terrible even by Chinese standards. Positives first: visually impressive building, solid breakfast. Detractions: guest rooms and residential hallways are a huge dropoff from the lobby/common areas. Hallways are low-ceilinged, dark, and smell musty. NO WIFI in guest rooms and 50 RMB charge per 24 hours for wired internet access in rooms – though this fee is waived if you are a Priority Club Gold or Platinum member. Staff threw MAJOR attitude explaining the situation. The staff was pretty much the worst thing about the hotel. Policies, if existent, are unenforced. I've written a fuller review on TripAdvisor that you can review to learn about two incidents during our stay. I'd say in general for hotels.com guests though, beware: 1) they may hassle you at check-in, claiming they have no record of your reservation. If they try to then try to extort a deposit out of you, you should refuse. 2) Though the hotel claims to be pretty central, it's a good hour or so from the Jiuzhai aiport. Taxis are available- hotel will charge 400 RMB for an "official" car and the unofficial taxi rate is much cheaper. Expect to pay about 100 RMB for a round-trip drop off and pickup to the front gate of Jiuzhaigou park, or about 500 for round-trip to Huanglong Park (it's a 2.5 hour drive each way, through mountains).

This would be the best hotel in Jiuzhai. The room, the environment, the restaurant, the cafe, they are all marvelous. Very great experience while staying at this hotel. Will sure be back again. The only downside is that this hotel is situated slightly far away from the town and jiuzhai tourist attraction. A return trip of cab would cost around RMB 120. However, it is easy to get a cab or self owned vehicle outside the hotel. Another thing is, you must watch a Tibetan performance at theater called "Zang Mi". It is indeed a great performance. Highly recommended. You can get the ticket at the theater at about RMB150 and they will start selling ticket at about 6.20pm. The show will be performed at 7pm once everyday.

the only part that was problematic was the location of the hotel. It is not located within 2 km from the scenic area' as mentioned in the web site, it is 24 km away...

Pros: The best hotel in the area. Nice complex and nice view. Best restaurants in the place. Grocery store and Drugstore on property. Cons: They didn’t vacuum the carpet during our stay, even when it was obviously dirty. One of the corners in the bathroom seemed to be never cleaned. The check out was so slow that I had to wait 40 minutes in line, although there were only three people in front of me. That was REALLY awful.

We arrived at the hotel late after a frustrating day of flight delays. When attempting to check in we were informed not only that they had reserved 2 twin rooms for us instead of the king and twin that I had paid for, but that they had no record of being paid by Expedia and that we would have to pay the entire amount again in order to get our keys. Asking for the manager made things worse. She was belligerent and unhelpful. My son, who speaks fluent Mandarin, argued with her for almost an hour, before she agreed to allow us use of the hotel business office. I was able to log on to my Visa account and show her the paid receipt. At that point she stomped off angrily but we were at least given keys to our room. We were not allowed to charge meals to our room for the remainder of our stay. For our entire stay, the rest of the staff either gawked at us or were terrified of us. We were overcharged for tea at one of the restaurants. There was a complete lack of customer service or anyone competent in English. The property is beautiful but these folks are not ready for Westerners.

The hotel is beautiful. It is probably one of the nicest resorts I have ever stayed at. The multiple restaurants on site are very good...that is important because the resort is far from other parts of the town so you end up eating a lot of meals there. the rooms were beautiful. the only complaint I have is that the shower matt probably should have been changed, it was a bit dirty, but the rest of the room and bathroom were amazing.

This hotel service is very good ... And they can speak English too (although not very fluent).