InterContinental Century City Chengdu by IHG

The hotel is beautiful, with modern combined with traditional Chinese teahouse features in the vast lobby area. The Buffett dinner was great value for money and the rooms were large and good facilities.

The hotel could use some refurbishment and I missed a swimming pool. Also the massage was horrendously expensive

The location is near SKP and within walking distance to many great restaurants. The service of the staff made the stay a really pleasant one.

Some parts of the bathroom countertop looks like it need to be wiped thoroughly again. The bedsheet has a smell and I felt itchy all over during the first night. Thank God for the staff prompt action to replace the bedsheet and pillow for me, all good after that! Thank you!

Excellent architecture and combination between new and old style

Having stayed at the Intercontinental at the Global, we found the Century City Intercontinental wonderful. The rooms are beautiful, comfortable and well appointed. The only issue being the bed is quite hard. The breakfast was one of the best we have had in many of the hotels we have stayed in Chengdu. Lovely large lobby area. The hotel is between Century City and Jincheng Plaza, being about a 15 minute walk between the both.

Beds could be less hard.

I stayed at InterContinental Century Chengdu for three nights while attending the “China Space Day” conference, which was held in the same hotel. It was incredibly convenient - I could easily get ready between sessions without worrying about transportation or logistics. The hotel itself is outstanding. It exceeded my expectations and is probably the best place I’ve stayed during business trips. Chengdu as a city also left a great impression, which made the overall experience even more positive. First and foremost, the service is excellent. Many thanks to the staff for allowing me an early check-in and a slightly later check-out. Daily service routines are handled at a very high level - everything feels well-organized, efficient, and thoughtfully managed. The front desk team was always helpful, polite, and professional, ready to answer any questions. All of this comes together in a beautifully designed environment where attention to detail is clearly visible. The hotel is stunning both inside and out. I especially loved the traditional Chinese-style reception house inside the main hall, as well as the green breakfast area filled with birdsong-it created a truly unique atmosphere. The bed was also a highlight: a wonderfully comfortable mattress, a pleasantly heavy blanket, and three different pillows to choose from- one of them surprisingly dense and heavy, which I personally really liked. I slept exceptionally well. Honestly, I enjoyed everything. I could go on, but to keep it simple - 10+ across the board! Best regards, Sergey

N/A

Quarto confortável

Localização longe da cidade

Me gusto el ambiente del hotel, la invitación a participar en las sesiones de Tai Chi fue muy agradable. La ubicación my buena. Desayuno y gym buenos

El personal de conserjería no hablaban ingles y no eran muy amables.

Jest piękny, niesamowite lobby.

Obsluga restauracji w ogole nie mowiaca po angielsku

Everything was perfect! Even tough there were a little bit of difficulty with interacting (unfortunately I don't speak Chinese), the staff was very gentle and patient! The gym was really good, with the essential but very spacious! Another really good point was the breakfast, plenty of different type of food, mostly from Chinese and Japanese cultures.

Very few people understanding English but again they all are really patientt and with alipay translator in the end everything was solved

El hotel hermoso. Super bien ubicado. Varios restaurantes, el bar del hotel muy bueno

Lo único que podría decir del hotel es que no tiene piscina

It is a beautiful hotel, very comfortable and spacious

Nothing really

Todo muy limpio y el personal muy amable.

Great & comfortable room and excellent hotel. Great lobby bar and few restaurants. House keeping and breakfast staff excellent.

Small shop at the hotel should be able to accept credit cards but it is a minor issue. Exchange office is at the reception.

Beautiful place. Amazing food. Gorgeous staff (women and men alike) and all are kind and respectful and clean and helpful. All have translation apps and try genuinely their best to communicate in English with me without sounding like it's a chore. One recommendation I would add is clear restaurant sifns\brands labels with map guide with "you are here" markers\checkpoints. I spent hours trying to find the entrance to the cafe and Italian Bistro after already trying the 5th floor restaurants. And the hotel is huge. If there was supposed to be a trail outside, o couldn't find it due to lack of signs. But i am only nitpicking because I needed any excuse to enjoy the lazy 5 star life instead of walking around :)

Well, definitely appreciate all the detailed attention Jin Jin, Richard and the team service is efficient and appreciated. The Intercontinental Century City team work hard day and night to check in various guests and large groups consistently. They've made me feel like a second family and I highly recommend them if you're visiting Chengdu in the future! They've upgraded me at various times which is appreciated too!

I had an absolutely wonderful stay at InterContinental Century City Chengdu, where I booked the Executive 1-Bedroom Suite with Club InterContinental lounge access. From the moment I arrived, I was impressed by the contrast between the hotel's modern exterior architecture and the rich, traditional Chinese design inside. Stepping into the lobby and my suite felt like being transported into an ancient Chinese palace, with stunning intricate woodwork, elegant décor, and a warm, cultural ambiance. My Executive Suite was incredibly spacious (108 sqm), featuring panoramic city views, a deep soaking tub, a separate living area, and luxurious Byredo amenities. Every detail was well thought out, making my stay both comfortable and indulgent. One of my favorite parts of the hotel was the beautiful tea house located just above the breakfast restaurant. Even though it was indoors, the design—with trees, shaded areas, and ornate details—made it feel like a tranquil outdoor retreat. The gym was quite large and well-equipped, perfect for maintaining a fitness routine. While the property doesn't have a pool, it makes up for it with a full-service onsite spa for relaxation. Plus, its prime location next to the Chengdu Century City Convention Center makes it an ideal choice for both business and leisure travelers. Overall, I loved my experience here—elegant, comfortable, and rich in culture. Highly recommended for anyone visiting Chengdu!

Wonderful day with Jin Jin and the Intercontinental Century City hotel family! Appreciate there attention to detail and they're supportive family environment! Richard, Mandy, Shirley and the team does a wonderful job supporting as a hotel IHG team! Thank you 🙏

This is a fascinating hotel! The lobby is clean and bright, and the staff are warm and generous! The overall decoration style also reveals little surprises everywhere! It is a hotel worth recommending! The only drawback is that the shower head leaks! The quality of the hotel lies in the details! I hope you will continue to work hard

Facilities, service and hygiene is good.

I am content with the service and facility at your hotel. However, seeing cockatiel parrots being confined to such small round cages in the dining area is heartbreaking. 1. Parrots are highly sociable animals. They need humans or other parrots' company. They will suffer from depression in the long run due to loneliness. They may even pluck their feathers when they experience depression. I do not think it is a good idea to display hairless parrots at your hotel. 2. Small round cages can be detrimental to parrots' psychological health. They will feel like they are never getting anywhere. Parrots generally need bigger and vertical cages. 3. The temperature is too low for birds. On one morning during my 4-night stay, the air conditioning is too cold in the buffet area. I could see the parrots puffed up their feathers (a sign of feeling cold) and became inactive. Poor birds! I guess displaying parrots in the buffet area is to decorate and create vividness, but please also consider animal welfare. In recent years, increasing concern on animal welfare has been raised. As an internationally renowned hotel, I guess many of your guests are well-educated, intelligent, and hence concerned about social issues. I sincerely hope the InterContinental will take immediate action on this issue. I will be grateful if you can write back to me.

All

None

good view, and clean and contemporary. Though english speaking of the staff is kind of bit challenging to understand.

Friendly staff, good choice of buffet breakfast and dinner, must try the hotpot. Enjoyed the happy hour drink in the lounge.

The location is not ideal for tourist, but good for business trip.

Meets the standards of hotels in the Intercontinental chain

Need more international Food

I had a remarkable experience at the Intercontinental Hotel. The staff's hospitality was exceptional, ensuring every need was met with efficiency and warmth. The room was not only tastefully decorated but also well-equipped, creating a cozy and luxurious ambiance. Dining options exceeded expectations, offering a delightful culinary journey. It was a memorable and indulgent stay for me and my girlfriend

Jin Jin the GM and Richard are doing a wonderful job and appreciate their support and help throughout the week and weekend! Please keep up with the service if others through the many busy convention center times!🙏. There attention to detail is appreciated!

Gorgeous interior design! Love it! Nice location. Very helpful stuff. Everything was great. Thank you!

Hotel is a little bit outside of the city but close to a nice park and also one of the biggest shopping malls. During my stay I had serious medical issues and it was difficult to get help from the embassy or the insurance company. The hotel manager involved himself, and help me to get immediate Emergency help with the doctor coming to the room after a few minutes. We have never been expected such helpful efficient help in a serious situation from the hotel. The hotel itself is nice, just feels the years.

The variety of food for breakfast at the club lounge can be improved, though it is already fairly good.

NA

The room is a bit rundown: door lock can’t be closed, dusty surfaces, cigarette smell even though it’s a non-smoking room. Poor cleanliness too: hair around the basin, and worst is the anti slip mat in the shower area (the bottom of the mat is full of mould and bacteria). Otherwise, view from the room is superb, overlooking the park and quiet.

Appreciate Jin Jin, Andy Richard Tiffany and entire staffing!🙏. Much is done behind the scenes within meetings 🤝 to support our stays! The staffing is friendly and helpful in Chengdu China! Highly recommend you support the Intercontinental Century City hotel!

I want to recommend the Executive lounge with Emily and Eva who are so helpful for afternoon tea and other services! I appreciate their kindness and support during my time at the Intercontinental Century City hotel. I also appreciate the manager Tiffany who escorted me to the room (upgraded my room). She is surprising me tonight with various Christmas Eve happening in the Intercontinental Century City hotel! Highly recommend!

Not a business trip as always. This time I felt a very pleasant experience with the lounge staffs. Thanks to Miss Cherry Ou who was always very professonal every time. Apprecated Miss Li Xin Yi for her very kind help and always beautiful smile. Will come back next time.

We had a wonderful time staying at the Intercontinental Chengdu Century City, and was made a memorable stay by Connie He. She proactively asked for our preferences, noted my requests, and successfully delivered a surprise— a nice birthday cake in the room. Needless to say we would love to return again, and thanks Connie for her wonderful hospitality.

Hotel staffs are helpful. Food quality is excellent. My room is spacious and well presented. A very nice stay and will certainly book again. The location is good where is close to main attractions and yet quiet for a comfortable stay.

Very attentive staff, ready to address issues to make our stay as comfortable and convenient as possible. We initially had issues with our room air-conditioning, and they were quick to upgrade us to a suite. Good restaurant options as well in case you just want to relax. Highly recommended !

We stayed here for 2 days. The hotel is in a good location away from the city hustle bustle. It is right opposite to a beautiful massive garden and 15 min walk to the well known Global centre. A good location for family with kids to stay. The interiors of the hotel is gorgeous and spectacular. The food in the restaurants are a must try especially the French Restaurant. The service in that restaurant is exquisite. Me Ma who was serving us was very much aware of the origin of the wine, vintage and the grapes type. It did impress me. There were few bumps while staying however the team did an amazing service recovery. I would soon come to stay in this hotel. Appreciate your service.

nice hotel, nice service, expect to come back soon.thanks for Ms. Liu Qiao's hospitality, every time help me book the nice view room and provide welcome fruit, let me feel like staying home. Chengdu spicy food is also very delicious, worth to try. It is a beautiful city you love to stay.

We would like to thank the staff and especially Tiffany Jiang and Gina Cheng and team for making a special effort for making father's day an amazing celebration. As a family we have been separated since Chinese New Year due to the pandemic, making it impossible to reunite with the children. Tiffany Jiang and her team surprised my husband with a a beautiful and delicate attention to make this day special. He was totally surprised and very touched by their beautiful gesture. He already enjoys staying at this hotel and was even more impressed by the dedication of the managment and their team to go beyond their call of duty. Thank you 🙏🏻 from the Demeunynck family

excellent hotel with wonderful service offering a lot of extra benefits. I like their idea of merging the concept of green and nature into the interior design with a lot of trees and birds. special thanx to Anita Liu and Cherry Ou from the lounge for their professional helps.

We had booked two junior suites for our family of four adults. We also arranged through the hotel an airport pickup which we thought was reasonably priced. When we checked into the hotel the receptionist, who spoke perfect English, said we had been upgraded to their best rooms in the hotel! She had a big smile on her face.There was a large Pepsi convention so I am assuming they may have needed our rooms but anyway no matter the reason, I thanked her and appreciated the upgrade. Our rooms were on the top floor and when we approached our room number, we saw that it was the presidential suite!!! Through the double doors was a massive elegant living room on one end and a large conference table on the other end. A full size kitchen and a bathroom completed that level. Up a winding staircase was our two palatial adjoining suites. The master suite was breath taking in the size, the amenities, and the sweeping views of the Global Center. Our suite even had a sauna!! At the end of the hall, was the swimming pool, hot tub, a full size kitchen, large conference room, massage room, koi pond, seating area and beautiful plants. It was truly unbelievable!!!! Our original reservation included the breakfast buffet off the lobby. What an array of wonderful hot and cold choices!!! To be honest, we literally did not want to leave this “dream world” but we did come to Chengdu to see the world famous pandas and the face mask changing show. Grab (form of uber) was very cheap and easy. The hotel staff was wonderful and all spoke English. The bar served excellent cocktails. We will always remember this hotel!!

Huge lobby, spacious rooms, gym and spa. On my first visit I received an upgrade to a suite facing the amazing Global Center Mall (largest building in the world). I also joinjed the club to enjoy Westeren/Chinese breakfest on the 19th floor. On check-out I received a mini panda as a gift.

Special thanks to restaurant supervisor Nancy, for her warm and welcoming personality, knowledge and professional attitude of the very highest standard. I hope the management recognise what an asset they have.

The restaurants did not have many vegetarian dishes or options available. Some "vegetarian" dishes were flavored with bacon! You might want to consider at least some vegetarian options from the menu--not necessarily the buffets.

Great hotel, great staff. The amenities I used were top notch. The gym and locker rooms were clean and spacious. The "cafe" in the lobby courtyard is beautifully landscaped and the breakfast buffet is well stocked, fresh and tasty. The room was large, clean and well appointed. Service at all levels was pleasant and helpful, even through language barriers (I speak only two words of Chinese). I highly recommend becoming and IHG member if you haven't already. The perks are real. Our deluxe room (1 step up from basic) was on a club floor with a nice view, large bathroom, comfy bed and pillows. I didn't wake up with neck or back ache once (rare) even after miles of daily walking. Taxi service, lobby ATM and cash exchange machines, nearby restaurants and convenience stores- it may not be the center of Chengdu, but it's a great location and very convenient. I'd 100 percent recommend this hotel and it's staff

バスソルトが嬉しかった

一流のサービスだった

The Ventilation system in room is bad; could smell smoking from other rooms; and the room temp set at 23C but was extremely hot and stuffy with smell of smoke the whole time

룸은 다소 노후된 느낌이 있었으나 체크인부터 체크아웃까지 호텔 내에서 만난 모든 직원의 서비스가 아주 좋았습니다.

Schöne Lounge, super Frühstück. Zimmer top

Nice hotel but we had a lot of problems with the room and the staff, who did not speak any English just had very little customer service expertise. Too bad, could be a great hotel.

本来是要定环球洲际给小朋友玩水，不小心选错了；意外的是酒店视野特别开阔，打开窗户正对公园；百叶窗坏掉酒店主动给换房，还提供水果，很贴心；退房的时候才发现也可以去环球洲际玩水，小遗憾；下次朋友来可以推荐入住；早餐的品种也很多，餐厅环境很生态，不错！

There is no room available when i checked in at 3pm. The front desk only asked me to wait for an hour, but not offering any compensation until my friend asked for drink coupons. The environment is good and comfortable in general, but there is room for improvement in terms of service

직원들이 친절하고 편하게 응대해 줘서 편안하게 머물다 왔습니다.

遅い時間（23時30分）のチェックイン、部屋がまだ掃除中との事で、1時間以上待たされた。 ※同行の３組も同様でした。 それ以外は、クオリティーが高いホテルですが、詰込み過ぎているのかも知れません。

Most things we like about this hotel is spacious room, comfy bed and good environment in hotel also various choices of breakfast to enjoy. Not really impressed with the service, no help from staff with the luggage and the check in took too long.

Séjour agréable.

退房时前台服務员坚持说我未付房费而事实我在订房时已全额支付，同时我也把已全额支付的信息給他们看了。不知道是酒店的系統出錯还是Hotels.com 的錯。值班經理也不懂处理。太失望了。非常差的感覺！

Había estado alojado el año pasado en el HOLIDAY INN y quería ver la diferencia con este. Aunque sale más caro su calidad impresiona. Me dieron una habitación enorme de 40 m2 y se supone que era la estándar. El baño acristalado también me gustó mucho.

This is one hotel in China that has got it all right. I give this hotel a 5/5. Fantastic Service, Excellent breakfast, Really good room decor, Comfortable bed and Great location located right next to the Exhibition center.

L'hotel est parfait sauf le wifi très faible

A nice hotel in Century City part of Chengdu. If you have business here it is the best place to stay in the neighborhood. Hotel was well taken care of, good selection of dining options, breakfast buffet was large and well stocked with Western and Eastern Dishes. Room was comfortable and spacious, although the automatic shades were very noisy (not a big deal). If I had to go back to Chengdu and had to be in Century City area, I would definitely stay here.

Built in newly constructed and gentrified area, properly equipped and convenient for International exchanges and conferences.

convenient location both to city center and the airport, hotel in good condition with spacious room and dining environment, but service needs to be improved, food were served cold without refill, cups for breakfast were all gone by 9:30 in the morning, and lack of flexibility when check out

I was here on business for 2 nights and I wish I could have stayed longer just for this hotel. Very very lovely.

由機場打的過來大約20分鐘，洲際的房間當然好得不用多說，酒店服務很好很貼心，頭一次客戶經理加了我的WhatsApp，我遇到問題時可以隨時找他. 還送了我一個特別版熊貓公仔！

沒有泳池，餐廳員工人手太少，地點不太近地鐵。餐飲水準不錯。

The food and beverage qualities are disappointed, the foods are not delicious. The staffs are not friendly. As I cannot take spicy foods, and the vicinity of the hotel location is not favorable, since, the restaurants and bars are limited as well.

Great facility, good service. Concierge very helpful. Front desk girls struggle with English, in fact I had paid the hotel in advance through Expedia, and they charged me another $ 326 when I checked out, they used the voucher that I signed when I checked in. I contacted American Express and they are investigating it, I will reserve final judgment on my review.

I would not recommend this hotel and rarely complain about a hotel. The design is over the top but the hotel service and condition was terrible. Example: We pulled up late at night with loads of luggage and the Bell Hop just turned way to talk with his friends and was not interested to even welcome us, let alone help carry anything... that essentially was demonstrated over and over at the hotel. The room smelled like mold as well and the WiFi signal was very bad. The location is not in Ancient City.. it's in a separate high tech park well away from the city and anything interesting.

とてもきれい、サービスも良かった

really nice hotel, clean comfortable and great location

房間設施一流，唯一睡床偏軟

总体来说还不错，但在硬件方面缺了游泳池！

Very close to Chengdu Global Center, business trip. Great location, breakfast buffet. Please note this is not the Intercontinental located in the GLobal Center.

The hotel is not known by the tourist advisory desk at the airport, and the signage is poor when you arrive at the right address. The hotel is an excellent hotel in many dimensions, and the staff always try to help and please. Great comfort and excellent service. Not practical if you intend to visit Chengdu by walking around since it is located in the new century city aggregated around the global expo center which is in the periphery of the very large Chengdu city.

The overall service is great except for the breakfast. There is a lot improvement to be made on the variety and food quality (the fruit and cheese are the worst part during my 5 days of stay) of breakfast.

easy late check in and early departure----even a little.breakfast box

Fantastic staff who were kind enough to give me an upgrade. The quality of the service and room made me wish I had all my meetings in this one location. It was a great place to come back to after a hard day's work. Intercontinental is fast becoming my favourite hotel chain.

Good

Always disappointed stay in Interco in China, facilities are bad, bed not comfortable, interior design is weired.