Staybridge Suites Oakville Burlington by IHG

Such incredible experience

We stayed in a suite room which was perfect for our family of 4 including 2 teenage girls. Lots of room and space! Loved having our own washrooms.

A little outdated.

Great location, very helpful and friendly staff

Rooms a little dated

Location, staff

Cleaning

The crew and other hotel guests were great, everyone made sure we had a great time and felt welcome in Canada! It was one of the highlights of our 2 week holiday.

Location was inconvenient next to Queen Elizabeth Highway.

My stay was very disappointing due to the cleanliness of the room. The blanket was dirty, the bed skirt was stained and looked like it hadn’t been cleaned, and both the bathtub and toilet were dirty upon arrival. A clean room is a basic expectation when staying at a hotel, and unfortunately, this property did not meet that standard. I hope the hotel improves its housekeeping practices so future guests have a better experience.

We booked a room which has an attached lounge and kitchenette as we wanted a room with some extra space. Unfortunately this hotel really needs a complete re-vamp. The rooms was tired felt dirty and the carpet felt to dirty to walk on without slippers on. We felt so uncomfortable in the room that we checked out after the second night (we had a 8 night stay booked) and checked into the Marriott nearby. Cant really say much else except give this hotel a miss if you can until they do some re-modelling and get it cleaned up.

Very clean, great location, the staff was so friendly and kind and an amazing breakfast!

Hôtel très bien placé pour visiter les chutes du Niagara et Toronto. Très propre. Bon petit déjeuner

I did not stay at staybridge because the room given us was too small and dumpy.Had to make alternative accomodation at the Holiday Inn next door st 9.40 in the night To cancel booking was another circus act as my booking was Pre booked through Booking .com After obtaining clearance to cancel at about 10.30pm walked over dragging our luggage with us we went to Holifay Inn amd met the most helpful and sympathetic staff there Got a most comfortable and spacious room st a cheaper rate.Please remember we were at zplease we were up sinve 3am on that mornimg to get our flight departing from POS to Toronto.Long hard day only to meet such bull My initial stay was at Staybridgs near YYZ for 3 nights which was exceptionsl

Every staff member was very pleasant, helpful and friendly.

The rooms were a little dated... poor shower water pressure.

Staff were very friendly. Nice room with a kitchen.

Somebody had smoked in the room..(Not the hotel's fault)

The staff is friendly at this hotel, and the breakfast is good. But there’s just some glaring issues that are easy to fix and I imagine cheap that were in my room and hallway. Both vent covers had either rust or mold covering them. I showed photos to the front desk on the first day and in the three nights I was there they were never replaced. These are probably five dollar items that you would imagine the hotel would have handy. In the hallway there was an air intake that was covered in black dirt or mold, and it looked like maybe some water damage around it. You would think this would be easy to clean or replace in 15 or 20 minutes. But it just sat there. It is a good location and as I said, the staff is friendly so it does have that going for it.

This review is solely on the dire condition of the hotel Staffs and service level was impeccable Been staying here repeatedly, the hotel’s condition worsening at each return. Parking lines are disappearing, so cars just park terribly and making limited parking space within hotel’s compound Some areas in the rooms, the table lamp is missing and that corner becomes dark Mattresses are lop-sided, sunken in the middle, and needing to change Shower and the tap aren’t working too well - when only needing to fill bath tub, the shower leaked badly Lightbulbs in the room and hallway are yellow and white Some room’s sofa really need to be replaced. Sunk into the sofa seat Air condition ventilation blows directly to the bed for both 2 bedrooms, making it very uncomfortable Our family loves the hotel 2bedroom configurations: 1king bed and 2 queen bed, with sofa bed. No hotels offer such configurations. Just very unfortunate the property seems neglected Housekeeping has also improved (in our previous stays, our room was often missed uncleaned and needing request to be cleaned. We were very surprised our rooms were made daily this time! So that’s really nice!) Breakfast replenishment needs to be faster especially during peak hours. Often finding little left while guests kept coming.

Comfortable, well-appointed, excellent staff who went out of their way to make the stay pleasant. Convenient turn off the QEW highway in a quiet location. Nice breakfast. I did not use them but there is even an indoor pool, gym and business room.

Liked everything though internet strength was a bit weaker at the room in the back.

The staff was uniformly cheerful and professional. Our room was very clean and comfortable. The breakfast area was very pleasant and the staff a delight.

There are two safety issues that concerned us. One was that the bathtub really needs TWO safety bars. Because of the narrowness of the tub, the curvature of the bottom is accentuated and therefore makes one’s footing a bit precarious. The second concerns the driveway into and out of the hotel property. When exiting during commuter hours, turning out into that road with oncoming traffic can be a little dicey. The cars really don’t seem to know to slow down when approaching that exit for hotel guests.

Staff was courteous and friendly Breakfast was included which was a plus Parking was free It’s close to the highway, malls and restaurants

All good. Clean, comfortable e good breakfast.

Nothing

Good. Variety of choices.

The location is perfect and quietly. The room was clean and organized, the room space was good

I didn't like breakfast very much, the options were very limited, and I didn't like turning off the lights when breakfast time was over and people were still eating

I love this hotel. The served free breakfast and dinner every night. Great value for the money. I would definitely go back.

The only issue I have is the lack of handicap parking, ONE space for the entire hotel! Having to park across the street was annoying!

I liked the room Good location if you have private care Great staff

I wish if I could find Saving box in the room

Had a great 12 night stay at Staybridge suites recently. The rooms are really spacious and super clean, perfect if you’re staying a while. Loved the beautiful courtyard and the breakfast was excellent with lots of choice. The staff were all so friendly and helpful, and the location made it easy to get around Vaughan as well as into Toronto proper. The gym space is pretty good (could use a bit of an update to the equipment which is showing it's age) - overall this hotel is a fantastic place to stay. Highly recommend for those looking for a reasonable rate with good amenities and excellent rooms. Oh and it's pet friendly as a bonus!

Everything was amazing!!!! Cleaning was fabulous and everything was perfect! Keep up the amazing work!

Staff is super friendly and it shows this is part of the excellent service culture. This hotel offers lots of home away from home comforts. It is due for a rennovation but still offers great value.

Room was dated but ok.

Beautiful, spacious room. Everything is very well maintained and clean. Pleasant staff.

Yes

Tv not working properly and old rooms

Lisa from the kitchen staff is very thoughtful and considerate of the guests. Keeping the buffet area stocked and with fresh food all morning. We stayed for two days this time. Breakfast keeps getting better and better. Lisa, thank you for your hard work. We'll be back because of you.

We enjoyed staying at the Oakville Staybridge. Rooms are a little dated but spacious, quiet and bed is very comfortable. Would stay again.

Rooms are dated, but the friendliness of staff and amenities in the room made up for it.

Excellent breakfast offerings. Staff at breakfast counter a d front desk excellent. Options for meals in evening would be appreciated. Room 420 has torn blackout drapes in bedroom. Rugs are stretched and tripping hazard

Everyone and everything was great no

Nothing

Great amenities

The staff were really friendly and helpful. Cleaning is subpar.

Always a pleasure booking a stay with them, they have the best amenities and the best deals for a long stay !

Nice property, but in need of some renovations. Staff were friendly and helpful, room cleaning was hit and miss, but generally OK.

The property is dated.

Suite is well designed and exceeded my expectation. I look forward for my next stay.. longer hopefully 3 or 4 nights

The suite I got was nice. Other than a couple of broken lamps and missing light bulbs the room was clean.

Staff was friendly and accommodating.. great amenities and Super delicious Breakfast.

We booked a room with 2 beds but was given a room with a single bed and a pull out couch unfit for sleeping. So my sister and I had to share the bed.

One of the elevators was inoperative for the entire stay. Not enough clothes hangers in the closet (only 2). Door to king suite did not any kind of latch - blew open whenever the A/C fan came on. TV channel guide showed numbers only - no station or show info. Couch in living area hard and uncomfortable to sit on.

The location is extremely convenient. It is close to everything for driving, not walking. It was clean and comfortable. The only problem was that they include breakfast, but the breakfast area and seating is far too small. There were no plates left, amd hardly any food left. The area was cramped while everyone was trying to get food and coffee. And there was nowhere to sit, all the tables were full.

Hotel is tired and dated. Front desk is sparse of service agents. Room had a musty smell.

The rooms unfortunately, had long hair present on the bathroom floors. They weren't prevalent initially, and I suspect it may have been because the carpets hadn't been properly cleaned. Additionally, the trim around the bathroom door appeared to have some bodily fluids on them.

Liked the suite arrangement.

great front manager and all staff were great

L'emplacement proche des axes routiers permettant de se rendre rapidement soit en direction de Toronto (transports en commun à proximité) ou de Niagara Le grand buffet du petit déjeuner La taille de la suite, l'équipement de la chambre avec un petit coin cuisine pratique

La très mauvaise qualité du canapé lit (matelas à ressort extrêmement fin) L'insonorisation qui pourrait être meilleure (route à fort trafic à proximité) Le bruit du réfrigérateur la nuit

Clean room, staff friendly

Good

Quiet.

Really liked the kitchenette, full sized fridge and dishwasher. Dishes and pots and pans provided. Would definitely stay again.

Everything was good & staff were very courteous. I would however put a little more effort on servicing the breakfast period to make everything perfect…

Very satisfied with this property!

good parking with a boat trifler on

Large confortable suite. The breakfast was excellent. Would definitely return.

Room service needs to be improved. Few basic items need to be provided, for example Staybridge gives coffee powder, sugar, coffee brewer too, but not the filter. In the parking there is no visible stalls. In bathroom, shower curtain is in poor condition, there is no exhaust in bathroom. Overall it was terrible experience.

La cameraera spaziosa. Colazione varia e abbondante

Nessuna pulizia della stanza durante il weekend

Had a great stay. I wish that I was staying in a room not near the elevator. It was quite loud and constant until later in the evening. This can't be helped but it was an issue.

Would stay here again

Thank You

Our room was clean and generally ok, bed was comfy and maid came in every day except weekend , breakfast was probably the weakest point , the food was the same every day and was only luke warm at best , there was only one person looking after everything so was run off her feet ( deffo need more staff there) . I think the lax way they allow customers to come in the breakfast area ( some in pajamas ) and many others unkempt and untidy and take away armfulls of food back to their rooms needs to be addressed , Im sure allowing that practice adds to the dirty reviews of some rooms I have read about although our room was not that bad . There is nothing around about the hotel to do or see ,no shops or recreation areas so is really only a reasonably priced place to stay although very close to the main highway QEW to Niagra or Toronto . Overall a good budget hotel if your not bothered about a cold breakfast ?

Great

Loved the suite aspect. The included breakfast was excellent.

Breakfast and dinner is nice

Our suite is very clean. I was greeted by the front desk staff when we came in. She told us about the complimentary food that was available. All in all a great experience.

What I loved the most is the friendly staff. The front desk team was always cheerful and very helpful. The breakfast room was clean and the food was very good. You could tell that most of the food was freshly baked and cooked. Top muffins. The staff kept all the food areas very clean - after the guests make a mess. They have a lovely pool - did not use it. This is our 3rd stay in 3 years and somehow this time, the place looked a little run down and not so clean. It needs a pick me up. Our bathroom shower curtain was overly smelly and the bathroom smelled of humidity. Big time. We had to deal with a noisy AC and could not open the window as the screen was torn. Mosquitoes. When we walked into the room, it didn t have that clean room smell. They don t clean the rooms on a daily basis and it is up to us to ask for clean towels and empty the bins. Over a few days, the room is no longer very clean. Yes, I would stay there again as I love the kitchen facilities in the room, the staff and breakfast.

Clean , spacious room, dinner 3 days a week included, breakfast 7 days a week included. Limited seating

Super big rooms, family and/or long stays totally work here. Easy to get to food, entertainment, highway is two traffic lights away, awesome location.

I found this property excellent, all the staff is professional, efficient, helpful and very friendly. Two were outstanding, Dwight and Victoria had to shuffle things around to accommodate us due to an unexpected situation. All the back and forth re-organizing in a very short time was not only done very professionally it was done in a manner that made us feel comfortable. Major kudos to Dwight and Victoria Thank you guys

.

The rooms were old and dirty , we found a bug in our bed and requested a refund. We left and had to find a new hotel

First time staying (1 night) and we will definitely come back.

Very wonderful place to stay. Clean environment 👌 and the breakfast is great.

Great location! Pet friendly! Great breakfast!

Clean, quiet, comfortable, well stocked, friendly staff

Smelled like cigarette smoke. Staff were excellent at front desk and restaurant area

Check in was friendly and helpful, lobby was clean. As soon as the elevator doors opened on the fourth floor, I began to regret my choice. Hallway walls were discoloured and smelled of cooking. The carpets were dirty, worn and buckling in spots high enough to become a tripping hazard. The room door was sticky and required a shove everytime you wanted to get through it. It appeared to have been hastily repaired after being damaged. The room was clean but about 15 - 20 years out of date, with well used furniture. One of the two bathtubs was bordering on dangerous; The bottom wasn’t flat, it was like standing in a bowl. Those with mobility issues would struggle to safety get in and out. Plugs, lamps and TVs didn’t work in either bedroom. Maintenance rectified this while we went for dinner. The room had a very faint urine smell that we couldn’t quite locate. We found a large water leak in the main floor hallway, coming from the ceiling by the pool and alerted the staff as it seemed no one had noticed. One of the elevators was stuck on the 5th floor the whole time we were there. Our car was keyed in the parking lot and as we understand, car theft is not unheard of from there either. Over seven nights, we never had maid service. We asked on two occasions for new towels, and got them, but the old ones along with the garbage just kept piling up. Breakfast was acceptable and the staff were all very polite. However, I won’t be coming back.

Op goede afstand tussen centrum Toronto en Niagara watervallen.Vlak bij treinstation om naar Toronto te gaan.

Deur van de kamer ging niet meer open, na veel vertraging toch open gekregen en moesten we van kamer wisselen.

Parking was a bit tight. Pull couch mattress was horrible to sleep on. Other than those 2 issues the stay was good.

Great breakfast with different options. Clean facility.

Breakfast was great and small dinner Monday to Wednesday. Really good value.

Nothing

A good bed and place to sleep

breakfast was ok, more variety needed

bathtub was clogging up, no streaming of YouTube and Netflix Also, phone line in the room was down

It was nice and close to downtown!

Staff is very honest and attentive to the needs of elderly clients. Some hotel structures updating ongoing is ideal.

Very nice place and cozy. Love it !