whala! boca chica - All inclusive

Staff name Emmanuel working really good, and really helping me out with servicing the room and get me the best option.

Nice

If I could give this property negative stars I would. It is NOTHING like the photos. My husband and I left before our room was even ready. The bathroom in the lobby was overflowing, the lunch buffet was covered in flies and nothing was on ice, the beach was covered in garbage, the music at the pool was blasting, the pool is a third of the size of the photo. We left and then tried to get our money back and they refused. We never even entered a room. We weee there for 30 minutes. I would not recommend this hotel to anyone ever!!!!

Best place to stay

The room are clean but there Cockroaches in the bed

They claimed expedia never shared I was traveling with 5mo twins, but they had in the reservation two adults and two kids 0-2. They gave me a room in a 4th floor (no elevators). Imposible to handle strollers, luggage and two babies. They gave me the only room they had available in a first floor but It was not the front beach view I paid for. Was in the property limits, with a view to a cover area with the employees bathroom and old mattresses on the floor where employees hanged out at night and we could hear all the conversations. We even had a man knocking on our door at 1 am and trying to open it -scary- and we tried calling reception and no one picked up. The shower dis not work. Food was value for money.

Is good

Amazing service,bar also staf from restaurant karol server very good

Is very close to Sto. Dgo.

Place is awful, Ratchet, old, beach was dirty don't go here.

Infested with insects.

rooms need work and need paint. need more towels.

Unfortunately the pool was nasty and client could not use them. The places need more maintenance. The room needed more up today decorations. this is my 2nd time going. No improvement.

I had money stolen from my room I am very dissatisfied with the stay. I hope the hotel can see this and contact me to arrange something but please avoid this hotel at all cost. The staff is nice and attentive other than that you just run the risk of getting robbed. Don't recommend Dominican Republic as a whole.

Was not good the bathroom water was not working for 2 days

Horrible

Customers services is very bad. When i check in they assign me the much uglier and dirty areas. When i complained they moved to other area. They gave me instructions in France. Don't have enough personal. You have to make long lines for everything. Foods are terrible. My kid was vomiting and i get out from there with diarrhea. Iif i going to define this place with one word is a "nightmare "

Towels are smelly,bedsheets very bad condition,food are poor quality, the staff are really good friendly and helpful.

Peor experiencia!! Terminé cancelando y yendo a otro hotel. El staff fue muy amable y responsivo en todo momento. La comida (aunque limitada) muy buen sabor. Nos cambiaron 2 veces de habitación y querian hacerlo una tercera vez pero decidí irme. Puertas dañadas que no cerraban, hongo en la cama de la 2da habitación, todo se escuchaba, sin agua caliente para ducharse y un largo etc. Tienen que darle un update urgentemente a la habitaciones. Olor a humedad terrible. La realidad es que NO lo recomiendo nisiquiera por el costo.

caia agua permanentemente del bano de arriba espero que no fueran aguas cloacales . no tenia ningun lugar donde poner la ropa ni muchas perchas donde colgarla . mi valija estuvo todo el tiempo en el piso porque no teniamos donde ponerla la gente muy amable la recepcion muy amable pero no nos cambiaron el colchon que tenia un pozo del lado de mi marido por lo que se levanto con dolores de espalda y terminamos llendo a un fisioterapeuta en la capital. la playa deliciosa, muchisimo plato de tergopol que sabemos que no se recicla y en el restaurante no habia casi cubiertos habia que pedirlos se quedaron sin gas por lo que no hubo cocacolas o bebidas gaseosas y no habia servilletas en ningun lado Por cierto fue mi cumpleanos y no me ofrecieron ni una velita ni pastel

Smh I was in room 8422 (which wasn’t th room that I paid for )and while I was sleeping, a leak came from the ceiling on my face smh . I couldn’t use a rag to clean my face because they said and I quote “WE DONT PROVIDE WASH CLOTHS” , but when I went to the new room there were wash cloths I will say the front desk got me a new room really quickly smh ( but it was the room that I originally paid for which I should have been in from the beginning smh)I hate to even leave a bad review but they need to step there game up !!!! I’m just being honest this was the worst experience I ever had an it was my girlfriends birthday and she was very disappointed as well . I’m sorry once again but I wouldn’t recommend this place to my worse enemy

The room was clean, service was good, the food was ok, although very little variety, including beverages… for example, no “diet” sodas, which is not a big issue but indicates the type of hotel service level; no recognized brands in the liquors offered neither. The part that is not nice and is not the responsibility of the hotel is their surroundings… dirty, run down, drunk/drugged people early in the day; an ok stay inside the hotel

In general it wasn’t too bad, but the quality of food wasn’t great and the cleaner kept entering in our room while we were sleeping

My room was beautiful

The staff are very friendly and helpful. Just the water in bathroom they have to work on it.

Nada sirve nada funciona.nada de comer y lo que hay cuando se acaba ya no sirven más solo dicen se acabó todo en general todo es malo y de las habitaciones de eso ni hablar

Staff was great. Food was good.

convenient

All personnal were very frienly,herplfully

The salads were remarkable. Service was spot on.

Wala Boca Chica has very clean rooms and friendly, easygoing staff who are willing to accommodate guests. The onsite gift shop is equipped with everything that vendors sell on the beach, at very reasonable prices. The food is an eclectic mix of Asian & Dominican fusion. Great vacation at a price that won't break the bank.

The staff in the dining buffet were great it was my birthday and they helped my husband made it extremely special

I visited this hotel with my wife and we did not like the service in general. When we looked for towels for the pool, they did not have any. We had to wait two hours. The sound on stage during the show is very bad. Smoking is not respected, so everyone smokes, regardless of whether there are children. We made a reservation at the a la carte restaurant, which is supposed to be Italian, and the food was not good at all. The wine was very poor, and they served it warm, even the white wine.

Room was dirty Server was lazy No towels in hotel Don’t recommend

Great service wander was great

Las habitaciones limpias , es un lugar tranquilo y la comida es buena

The resort is in a very sketchy part of town. The beach is public so anyone can come to the beach. Many vendors on the beach selling the same things. Adult pool allowed children. The food was horrible and barely edible. The room was dirty. Smelled musty and had a leak in the bathroom over the toilet. My view was of the trash area and had barbed wire.

Staff is nice and attentive, property needs major maintenance/ upgrades, Food is terrible at the resort, but there are a lot of nice restaurants and cafes nearby. It should be a single resort, a lot of locals go there, they sell day passes also keep an eye on belongings near pool area and beach things were being stolen.

Everything is too convenient. The beach, the restaurant and the rooms so close you’re never lost. Plus so much activities.

To many situations with our room 1-no lights 2-safety box doesn’t work 3- bad urine odor

The food was all artificial drinks non alcoholic and alcoholics were water down we left 1 day early because we couldn’t take it dogs barking all night and drunk men cursing as well I had to scream from my balcony to shut up so I can sleep so terrible

I expected something different for the prices. Place was dirty, front desk rude, food was trash, no wifi, no electricity for a few minutes, alcohol tasted like water, rooms were dirty, no towels. I had some issues check in. Not worth it

The food was horrible. It not worth what i paid for.

Decently good food ok rooms a

I was almost late for my flight i requested a wake up call that never happened

The food has to be a little better. It was cold.

No power generator when light goes out Noisy area rooms key deactivating most of the time 2 or 3 times at day

Muy bueno todo, los empleados muy atentos. En general se pasa muy Bien.

Beautiful . Staff very helpful and accommodating

This property is more for locals to come and stay, especially on weekends. Boca Chica is perhaps not the prettiest area. ( town ) but the beach is very beautiful and there are some excellent restaurants nearby. Food and drinks were pretty average. Usual run arounds …one staff woke us on the beach and told us we needed new bracelets- went to reception and were told no those are ok. Water bottles in the room one day not the next. Things inexplicably closed etc. Staff were somewhat attentive but not overly friendly.

Front of the beach, every thing is nice, pools, rooms, beach according to the price. But few things if the can improve like food was always cold in the buffet. Microwave was suggested. Beach towels were short every day.

the restaurant was closet but the staff are very nice ,

It all depends on what are you looking for. This is a very affortable place to stay if your are looking for a cheap hotel. The place needs a lot of work. Most of the staff is not welcoming but I do have to give a shout out to Olga in the buffet who was very friendly and helpfull and Mr Amado who gave us a small tour of the place and gave us some tips. The room had many issues. The sink was cloggeg, the bathroom door wont close, the door to the balcony needed to be forced to open. The pool water was very cloudy. The surroundings were dirty. Most of the guest were loud locals. The dinning option was limited without any flavor. I only stayed 1 of the 3 days I booked. I ran as fast as I could. Will not reccomend unless you dont mind any of the mentioned issues.

Awesome

Everything was good.

Everything was alright

Very small Hotel but equipped

Foods is good 👍, staffs are wonderful and acknowledged

Not enough towels in room. No water in room. Ac barely worked

The personal are very friendly

Very nice resort for a short get away. a lot of shopping spots and good scenery. The bar was nice but the food wasn’t too memorable. It does get crowded with locals and kids but overall it was a pleasant place.

Premises have potential, but don’t go!! The hotel rooms have only two bath towels, no products, no hand towel, no tissues, lotion. Food options are limited to Dominican food only! One night it was all Chinese and it was horrible! The restaurant a a carte was Italian theme and it was horrible food! They might as well stick to what they know. Our room keys failed 3 times and had to replace daily, and two other rooms that our family stayed in! Place is too hectic and loud!! Very ghetto and dirty! They charge $3 dollars a day to use your room safe with a $50 deposit!! Insane! You have to leave a $20 deposit for a pool towel! And if you lose your resort plastic bracelet you have to pay $25 to replace it! I asked for late checkout for two rooms, one hour only, they gave me one room feee and said I would have to pay $20 for the other!! The mateessws do not have fitted sheets, it’s a sheer too small to tuck under, it’s ridiculous!! We will never go back!! Some staff is nice but others are so rude and have no manners!! Don’t understand how they have 3 stars! Their beach water stinks and it next to boats, so don’t bother!! I can keep going and going, we have stayed in many places throughout our vacations but this one is by far the worst ever!! It’s a total dump with potential because ground are nice but they want to suck you dry of your dollars! Please don’t stay here!

The food was terrible in taste and quality. The air conditioner did not work in 1 of our rooms and the toilet clogged and leaked throughout the stay (apart from the bathroom not having hot water) in the other room. We kept using both rooms, simultaneously, to get dressed. Hotel staff literally swapped out the toilet (full construction job) throughout the entire stay and didn't even properly clean up after themselves. Staff left discarded wrappers on top of our personal belongings and foot prints on the left over debris when"done with the job". Housekeeping never cleaned up after the toilet job. We checked out and the toilet still wasn't working. Front desk staff never answers the phone. Room key gets deactivated just by looking at it. The hotel barely cleaned the beach in the morning forcing guests to either walk through seaweed and debris or walk to the neighboring hotel's beach access which was thoroughly cleaned every morning.

I Am very un happy because I paid for a room at from of the beach, I one employer the name Emmanuel did not Wanted to give the room that I paid for and he send me to another room. After two days fighting they give the room that I paid. I don’t undentand why he want to stolen my money and give me another room. Also I have another reservation for my two member of my family with two bed and he give us only one bed. In conclusión I will not come back to that place

The worst EXPERIENCE EVER. THE STAFF IS RUDE, UNPROFESSIONAL.

Beach

Is a hotel 3 Star. Don’t have elevator. Is a tiny hotel

I love the whole hotwl

The staff and the amenities were amazing, they were all super caring and friendly as well as attentive. Area was very clean, one pool with activities during the day another pool with a stage and a night show and open bar till late. As well as snacks and drinks all day . Great stay 100% recommend

The food was good, the staff helpful and very nice, they didn't have show like other hotels every night, but they still have entertainment. The hotel is old, can use some upgrade but the overall experience was good

the drinks wasn’t what I was expecting everything were free now they have some drinks for free and what they have for free is not worth it if you want something else you need to pay and if i pay for a all inclusive resort you are expecting something better

Beautiful beach and room was fine. Good water pressure and hot water, bed was fine, I slept well, AC worked well. Staff wasn’t overly personable but did their jobs. A good place to go if u just want to do your own thing, very little options for evening activities & very family friendly. Lots of locals

They should renovate the hotel plus rooms

Parking needs improvement

Okay first let’s start with the staff very rude they gave me a room I didn’t pay for then when I complained I received a lot of attitude then I was placed in a dirty room with a nasty dirty tub and smelly water with a dirty nasty sink I asked for the cleaning lady and after three attempts I finally got the tub cleaned. Had to practically beg for a towel soap and tissue the food was very bland and cold at most times. While on the beach I couldn’t even sit there and enjoy the day without being bombarded with people trying to sell me things I was harassed and when I refused they had the most disgusting attitude ever. Only thing I enjoyed was the beach when I did get a chance to use it. There should be a rule in place for vendors harassing people trying to sell their goods… I stayed there five days and housekeeping didn’t change my sheets not one time !!! I will not return or recommend anyone to stay at whala!!!

This is a very average place.

We had to wait 5 hours to finally have maintenance show up to the room to fix the air conditioner the fridge the hot water the tv. They never fixed the issues. There was no parking available. Finally enough was enough and we left for another hotel. Do not waste your hard earned money on this dump.

There was no towels in the room when they gave it to me,and i had to wait about 3/4 of an hour before they brou

The folks there were great! Super attentive and nice! The rooms are outdated and our air conditioning was dripping in the middle of the room. They fixed the shower head, so that was nice. We stayed in one of the nicer rooms most of the trip, the first night we stayed in a room that wasn't ours and it really would have been awful if we had to spend 10 days in that room. Overall it's a nice place to stay if you have one of the nicer rooms.

Creo que la comida tiene que mejorar sobretodo proteger los alimentos de las moscas....Lo demas estaba bien,es un hotel 3 estrellas no lo mejor pero cada cual va deacuerdo su presupuesto

Podrian Mejorar en la comida y también

Virgilio was amazing

Food is bad :(

It was like paradise

Bedsheets were not changed prior to check in. The beds are in terrible condition, the matresses where flimsy and too soft, it’s like you can tell that they are decades old. They did not provide clean bedsheets saying that they did not arrive from Laundry. Staff told me that I needed to leave a deposit for clean towels. Food was terrible as well. I requested to speak to a manager and was told managers where not on site that weekend. Not words to describe what a terrible experience and would not recomend this place to anyone. Please take care of this place because your customers do not deserve such mistreadment.

It was ok. Authentic local vibe

La cómoda estuvo muy buena y variada. Las. Amas estaban regulares. El acceso an internet estuvo excelente. Tenía internet en cada parte del hotel.

At the beginning of our trip, we experienced some discomfort due to housekeepers entering our room without prior notice, which highlighted a need for improved communication between the staff and management. However, we ultimately had a wonderful time enjoying the beach. We look forward to the possibility of returning and hope to see enhanced communication among the team during our next visit. Having multilingual receptionists at the front desk is a significant advantage. **Pros:** - Close to the beach - Beachfront view - Various food options - Multilingual receptionists **Cons:** - Flies around the property - Communication between staff

Flys everywhere, bad food

Did not enjoy the beach. It has too much seaweeds. The beach is very shallow and not swimable. There are too many boats etc. on a small beach that smells like gasoline all the time. The pool is large and nice but it’s basically a playground for children and young people. It’s hard to enjoy the pool. The food was not good. The staff seemed nice and hardworking.

I've stayed several times, and it was my best experience so far. prior stays had small issues, but this one was almost perfect! check in was a bit slow, other than that, all was good! room was great! ac was cold! Wi-Fi worked well and the food was good

The propery needs renovation, but in general was ok

💯

There was little to like. Extreemly noisy, unable to sleep. no elevators to the 4th floor or any other floor. waiters were fraternizing and not providing service to the guests. hotel locate4d in a very unsafe part where everybody from outside can come in. no visible security.

I had never stayed at an all inclusive resort. This is the budget version with a fantastic beach. Which is why we visit. The AC was cold but leaked like it was raining in our bathroom. Room 6406, it is also on the side of the stage. So it was loud from 8-10pm but promptly takes the party to the disco. This time of year it is locals only who really want a vacation with their families. It was wonderful to see them all enjoying themselves. The food was average but plentiful. Plus lots of options to eat on the beach or roadside. Just don’t go alone or too late at night. It was a bit dirty during the day but everything was set to rights by the morning. Tip the staff, they work hard. Overall it is a good hotel that might be a bit overpriced but again it comes with unlimited Presidente beer on draft (bring a big cup) and rum drinks! We definitely got our money’s worth.

El peor servicio ,allí ni buenos dias dicen . La comida un asco, siempre fría , comida como de días , pollo duro, moscas en todos lados , café frío. Malos olores, la habitación con colchones rollidos el agua q sale del lavabo apestaba a agua aposada de cisterna vieja. Nunca te limpian el baño yo estuve 5 días y nada , solo cambian la sábana . Un costo pagado exagerado de 735 por 5 días . Eso allí n vale ni 350. N hay seguriad ni nadie en la entrada , por allí entra cualquiera a una habitación. Empleados en la cocina con ropa sucia y manchada de semanas quien sabes más. En resumen comida malísima, limpieza grave, atención malísima !! Jamás volvería a ese lugar ,0 recomendado. Ahaha no tienen plancha, no caja de seguridad, no toallas de playa .....para todp esto tienes que dejar depósito. Que carajos !!

The bathrooms need to be remodeled, there was an issue with towels everyday and not good variety of food plus it was full of flies all the time

Es el lugar de los que está cerca de la ciudad que más me gusta. Variada y deliciosa gastronomía y comodas camas.

For the price is was excellent. Clean ! Pool area and the beach was beautiful the view the room was extremely big. Just not many restaurants as other all have inclusive hotels. But it was worth the money

The price was great for all includive . But they need to work with the staff and the costomer service and the toom and lineal shoul be more clen