The Westin Dubai Mina Seyahi Beach Resort & Marina

Our stay was amazing BUT.... I have been robbed by the hotel. They charged me twice for our room. The Hotel said they blocked 17,000 AED on check in, I was asked to pay the same 17,000 AED on check out. When I got home I found the hotel had taken 17,000 AED not blocked it off my card. I have not received the money back and the hotel do not intend giving it back so far.

One of the best hotels in Dubai, the staff are fantastic, they go out of their way to help. The food options and theme nights are top quality, and the pool/beach facilities are exceptional. If you are looking for a child friendly hotel, with luxury, this is up there with the best.

This was by far the worst Westin experience I’ve ever had. We booked 2 rooms and a suite for a group of 8, yet the service was appalling from the moment we arrived. The staff are unfriendly, rude, and argumentative – with absolutely no sense of professionalism. The person who checked us in was dismissive and arrogant. Despite our club lounge access, he didn’t even update our keys. Basic courtesies like a simple “good morning” or acknowledgment from staff were completely absent throughout our stay. I’ve stayed at many Westins worldwide, and this property falls embarrassingly short of the brand’s standards. The staff’s attitude reflects zero hospitality skills and a complete disregard for guests. Management seriously needs to address this toxic culture, because right now, this hotel is tarnishing the Westin name.

Family friendly Amazing stay

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Amazing staff

Really enjoyable stay in a modern, clean and excellent hotel. Staff are great and helpful and the facilities are wonderful

Unbelievable stay here

Amazing hotel with great facilities. Particularly appreciated the staff service, the choice and quality of the restaurants and the swimming pools/waterpark offering.

Our stay was perfect with many options for food, an ideal room which was maintained regularly and a reliable WiFi. Gaining access to all three hotels and their facilities meant that almost all of our vacation could be spent in the complex

Absolutely wonderful hotel - kids want to come here for all of their future holidays 😂

Amazing hotel best one I stayed yet

I could not be any happier with The Westin Dubai Mina Seyahi Beach Resort. Their staff was incredibly respectful and welcoming. Check in was very quick with detailed explanation of amenities. The cleanliness of this resort was impressive. Service staff would call and ask if there was anything we needed in the room. There were great restaurant options inside resort. If you chose to eat out, the staff would be so quick to help us with transportation. I would highly recommend this resort.

Brilliant place

Staff are extremely helpful and accommodating. Food quality and variety is exceptional. Facilities for families and location of hotel is perfect.

It was a rally

Everything!!!

From the moment we arrived we were welcomed warmly, our concierge gave our daughter a very tasteful puzzle gift featuring the illustration of the front of the hotel. Upon getting our room, the standard King we were impressed with the size and the cleanliness. Staff would make up our beds after afternoon naps and we're very discreet about it really adding to the 5* service. Breakfast was always fresh and unique, and every staff member greeted us with genuine warmness. Thank you for having us, we had a great holiday.

Very nice work nice people very clean!

Staff were attentive, room was perfect, I really enjoyed my stay.

My ONLY ISSUE is the day they have the brunches it’s like all focus is on the brunch and the service for them days and evening suffer a little. Other than that its a beautiful hotel.

Everything was perfect!!

Just back home after the most lovely week in Dubai staying at the Westin Mina Seyahi. The hotel is stunning, the service impeccable and spotlessly clean. We stayed in a Club Room and had use of the executive club which exceeded our expectations. The staff everywhere in the hotel were helpful, very polite and friendly. Housekeeping was impeccable. The staff in the Club were exceptional and the staff at the beach and pool were better than any we have experienced. Definitely recommend this hotel.

As a family of 5 we had the best week at The Westin. Our rooms were connecting family rooms on the ground floor opposite the pool. The rooms were modern, very big and very clean. We ate most evenings in Minas buffet restaurant. The food was different each night and really really good! Kids food was also great. Service in the restaurant and the housekeeping were excellent. Pool areas are lovely. Only irritation was that you had to pay extra for use of the pool cabanas, which is frustrating if there are no shaded beds left especially with young children. The kids pool and the water park are absolutely brilliant for younger children. Overall fantastic hotel and would I definitely recommend.

Very nice

This was a very nice property and Ibwould recommend staying here.

Beautiful hotel. Lovely, big hotel rooms. Limited selection of kids food in minas kitchen and very slow drink service. Pool areas very busy and crowded

Generally good but quite expensive for the overall offering.

Everything was literally a dream. Can’t wait to go back… Stay here ;)

This was our 5th or 6th visit to The Westin and will be our last. It has gone downhill in the past 2 years. Right from

A brilliant experience staying at the Westin. Ticked every box for a family with a 6 & 8 year old. Highly recommend.

My daughter and I had dinner at their restaurant and we both got very sick. We brought it to their attention and they did not take any action which was very disappointing

Fantastic

Excellent experience!

All good. The only challenge was that at peak breakfast time it was difficult to get a coffee to table, so maybe need to work out a way to make coffee delivery quicker

We have been staying here for years. It’s an excellent resort, staff are very helpful, rooms large, beds very comfortable, food is excellent, beach and pool lovely. Can’t wait to go back. Thank you

Last year, The Westin Mina Seyahi provided a faultless experience with impeccable service and a family-friendly atmosphere. However, this year’s visit was deeply disappointing, with a noticeable decline in service and standards. Management has shifted focus to a business and influencer clientele, leaving families feeling sidelined. For example, children under 12 are now barred from some restaurants we enjoyed last year, which greatly impacted our experience. Service quality has deteriorated significantly. Staff who previously engaged warmly with children were indifferent this time, and basic service standards were lacking. On several occasions, starters were cleared with the cutlery, but no replacements were provided for the mains, leaving us to request or fetch cutlery ourselves. Staff rarely checked on us to ask if we needed drinks or if everything was satisfactory, unlike last year when they were proactive and attentive. Language barriers further complicated interactions, as the staff’s level of English was noticeably poor. The only positives were the hotel’s location and cleanliness, which remain excellent. However, the drastic decline in service and the shift away from catering to families make it hard for us to consider returning. While we understand the desire to appeal to a new clientele, many families visit to escape the business world, not to feel excluded by it. We hope management reconsiders their direction and works to restore the high standards.

Very nice hotel! Breakfast is a must at this place! Rooms are big and clean. Ask for Hassan the doorman outside. Honest guy and can help you with recommendations.

Great options for food and drink, multiple restaurants

My family and I have been coming here for over 12 years and after a 4 year break we were looking forward to come back. The facilities were brilliant as always, the pools, gym and restaurant options. We found the new rooms spacious, the bed was a bit hard, but that's personal. It was lovely to see the same staff we have met over years still there and being promoted (lovely to see Kevin at Kids Club). However, I would say the experience we were so looking forward to was dampened, as more package holidays were being offered and appeared to put the staff on edge. Every time I went to the Westin Gym it was an inquisition by 5 people looking at me who I was, where I was staying and why I didn't have my key, I do understand why but it still made a real resident feel uncomfortable and not welcome, so I would always go to Club Mina, the staff were more welcoming. All the food staff at Mina's and the pool staff again were so on edge at making sure people signed the bill (again understandable but not as intense as previously). Busola and Fish, the food as usual was amazing but hampered with the long conversation about 'are you on a package', 'this is included, this is not included'. It was an experience we were not used to in this resort, it just added a bit of exhaustion and changed our expected experience. Would we go back to the new atmosphere? Not sure.

We really enjoyed our stay. Staff we’re exceptional… nothing was too much trouble. Only slight down marks would be that the waterpark isnt really a waterpark, it’s some slides… kept our five year old entertained but our eight year old did get a bit bored with what was there quite quickly. Also, kids club facilities were good but the requirement to check in on the kids each hour seemed a bit odd.. never had that at other kids clubs and just has the potential to unsettle the kids… other than that we really loved our stay.

Everything was amazing!!

The rooms are very tired and in need of updating. Carpets stained too. Particularly given the price point of the hotel Balcony way dirty with lots of bird mess

Amazing will be back next year

Everything about the Westin is excellent. The design is unusual for Dubai, in that it isn’t a skyscraper. This gives it character. The cleanliness of the hotel is excellent as are the staff who are so helpful, polite and friendly. We had an executive room and the attention to detail given to the room and how it was cleaned and we were looked after was first class. The gentleman who looked after us was called Saw and he was fabulous. In the executive lounge we were served and greeted by Fozia, Thant and Simran. All three of these ladies were so,so friendly and really looked after us and made us feel very welcome. And finally Cedric, who looks after the adult sun bed area. What an asset he is to your company. So helpful, welcoming and caring. An absolute gentleman. He goes out of his way to make sure you want for nothing and treats everyone as a personal friend. It was a joy to see him everyday. Thank you Cedric, Saw, Fozia, Thant, Simran and all the staff at the Westin for all your hard work and attention to detail. We will definitely return again.

Grand hotel. Beautiful decor. Even better staff. Professional. Polite. Always smiling. Kind and considerate. Im talking about all the staff. From the front door, concierge and the staff in the kitchen. Probably the best hotel I’ve stayed in. Would happily stay here again.

Brilliant hotel! Amazing food, fantastic service. Would love to return.

Our 3 night stay was amazing. Room was spotless. The staff at our morning breakfast were so friendly and helpful. We will return!

Excellent hotel and staff. Great location.

Everything was excellent. However, they really need to have transportation options like a shuttle service from the airport and nearby attractions. Almost all other hotels have shuttles.

We extended our stay to six days it was amazing. Kids loved the water park and breakfast was delicious, lot of choices. Overall this hotel give you value for money and more.

Everything is beautiful in the hotel, the rooms, prices, and cleanliness, but the elevator system is a little tired. I thank the manager, Mustafa Al-Omari, for his good cooperation.

Beautiful hotel. Breakfast and outdoor facilities are wonderful

This is a perfect place to stay, the staff are so accommodating and very friendly. No need to move from the resort, highly recommend

Fantastic hotel for family holidays, good facilities, multiple pools, small water parc and restaurants, Really enjoyable stay, nice rooms and great service

Lovely place Sad barasti was removed from all inclusive

Travelling with a 3 year old, everything was very easily accessible - the waterpark was a win!

Warm atmosphere at the hotel, good staff, good attraction in the water park for children till 14-15 years old

Over all are good

Advertised as All Inclusive deal but it is far from it. Alcohol is not included until after noon. All Inclusive customers offered a much narrower menu. All Inclusive customers are treated as second class. Been charged for Ice Cream so not included either. Never had breakfast and drinks at the same time-Drinks usually arrive after you finished breakfast. On the beach bars All Inclusive customers receive drinks between 30-45mins after order. I felt this is deliberate to slow down consumption. During Ramadan, no alcohol served during dinner until after 8pm. If I knew all this I would have chosen pay as you go or better go somewhere else.

One word. Amazing.

Best place I have ever been in holiday 10/10.

The level of service was outstanding. The staff throughout the entire property were excellent: enthusiastic, happy, knowledgeable and very amenable for help when needed. Just a fabulous hotel in all respects!

Best hotel/resort I’ve been to and I have been to many! Amazing service, amenities , and overall perfect in every way.

Excellent staff and property

Fantastic hotel with fantastic staff, could not find a fault . Will definitely stay here again 10/10

Reataurants, food, pools and staff were just wonderful.

The hotel is exceptional in every way. Rooms are excellent, food is incredible, staff can't do enough for you. The only issue we had was with the over-complex food and drink packages. They are not intuitive and include hidden exceptions and extras. On arrival the receptionist described the 'all inclusive' package to us, which we took, at an extra cost, yet when we came to use it, at certain restaurants they significantly reduced the menu choice, and in one of the beach areas we were told our package was not valid (there were apparently 3 separate all inclusive schemes). Unfortunately this slightly spoiled the overall experience, as you didn't know what you would be able to eat and drink with the package until you arrived at the restaurant or bar, and so you were not 'at ease'.

Disappointing that the Westin charges even hotel guests for water by the pool. And 35 dhs by the bottle as well, it’s shameful. Also, all the sun loungers by the pool were pre booked in advance, we were not advised that this is the process and we had a disappo

This place was absolutely amazing, I loved the resort and all the amenities they had to offer, the staff was incredible and super helpful the entire time!! I have recommended to all my friends!

5 stars all around

This resort is an excellent place to stay while in Dubai UAE. The staff is very professional, accommodating and friendly. I would highly recommend staying at this resort.

Great property however there are some renovations at the moment.

Awesome hotel. Our third stay here after a disappointing Hilton last time around. The Westin never fails to disappoint, and the Exec Lounge is definitely worth adding to your booking (rather than Breakfast, as you'll get that in the Lounge). Nothing bad to say. It gets busier from mid to late July so if you can go in early July, even better.

very well located and great views on the bay.Too hot on that day to be on the beautiful beach but the pool is a delight

Everything was nice. I liked “gym, pool area, food, design, rooms” Dislikes “blanket and pillows, limited sun beds”

It was an amazing stay. The staff, the service. Everything is great.

You have access to the facilities of 3 hotels (Le Meridian and the W hotel) so nice beach area , staff are so welcoming , it is a very nice hotel for all family members especially the kids 👍👍

The beach was unexpetedly ugly. The water has gone a few meters lower. But the tide is not the essential reason for that. The Palm and all the artificially built islands literally block sea water from running free. That is the cause why we see the stale water. Moreover, the yachts moored in the marina obviously do not add comfort and cleanliness. In the morning (about 8am) you can find plenty of foam at the shoreline. It comes clearly from yachts cleansing.

Amazing property, recommend everyone to stay here. Lovely staff and amazing facilities

Really nice hotel

Arrived early morning and reception staff were so friendly, although check in wasn’t until 3pm our room was ready straight away! All the staff were very attentive the restaurants were lovely and rooms cleaned to a high standard. We celebrated my daughters 21st during our stay and the hotel left a card flowers, balloons and a cake in the room which was a lovely touch! Would definitely stay again

A Fantastic Hotel. Excellent facilities, exceptional staff.

Not worth the price paid (3000 AED). Small rooms, LOUD music all evening and night - ruined my planned relaxing on the balcony evening, loud pool area, some food not up to a 5 star but five star prices! That said, water park is great and beds are comfortable

Good services attention

Wonderful hotel. We stayed in room 007 'to much hilarity from the staff' We used the adults only pool and received wonderful service from Charles and all the team. This is essentially 3 hotels in one and you can use all the facilities. In particular we loved the pizza restaurant. All the staff we encountered were so helpful and friendly and we cant wait to go back!

Very nice hotel with excellent infrastructure. The beach is faced to the harbor, no waves and super warm water. My son enjoyed the water park. Excellent restaurants. Dubai marina is a 15 minutes walk.

Great Stay at the Hotel. Quality of service was excellent and amenities were outstanding ! Will definitely give it another go in the future !

The room was amazing, pools were nice, and food was very good. The only negatives were the beach, being part of the marina was dirty and not desirable at all. Also, very few power receptacles.

Gorgeous resort and fun getaway for all.

The staff are friendly and courteous.The property is undergoing renovation of rooms but didn’t interfere with anything.The property has undergone major changes since we were there 3 years ago but still nice .

Great hotel in a great location. Really pleased.

Excellent. The entrance and lobby area immediately exude a sense of style and class. Polished marble floors, immaculately toned furniture and lighting set the tone. The staff that you meet on arrival are attentive , polite and ready to help:

Fantastic all around. Every staff member we interacted with was pleasant, helpful, and efficient. Gorgeous well maintained facilities. Great location. Just fab.

Many options to entertain kids. Half board including breakfast and lunch or dinner is very useful to have.

Wonderful hotel. Breakfast on the terrace, lazy days by the pool and then the difficult decision about where to eat. We were treated like visiting royalty (which we are not!) Loved it.

Check in staff were excellent and extremely helpful. Would definitely stay again.

What I like was the pools and the water park very convenient. What I did like was the service at the pizzeria and especially the Baba turkish restaurant and how slowly they were (plus expensive) . And when I pay I expect to receive a quick service.

Very nice grounds, clean nice beach, good food excellent service

VAlue for money was good - condition of rooms is a little outdated - pool and beach are nice. If rates exceed USD 400.-/ 350.- I would not book the property. Don't pay more for executive lounge - just not worth it. Balcony we had was spacious but dark and not inviting...