Grand Palladium Lady Hamilton Resort & Spa - All Inclusive

The food was horrible. The first night they tried to check us into a horribly moldy smelling room. I objected and got a better room. Property wasn’t bad overall. But food needs to be better. No flavor and not chewable…tough!

Perfect for a family holiday with kids; Loads of restaurants - fine dining as well as buffet meals. There are also loads of activities to participate in.

The golf carts are not always readily available, but walking is goo too. My airport transfer, after chek-out, was catastrophic. I ended up hiring a taxi and paying USD70 from my pocket because the agent booked us on the wrong slot - two hours later than our scheduled departure time.

The food was excellent.

My room had no air-conditioning for two day/nights.i called multiple times to complain about it. I even had to walk up to the front desk to complain because the made to many calls on the phone and it the operator on the phone stated that i had reached my MAX for consecutive phone calls. No accommodations were made for me. Time of when things open and close need to be visibly displayed. A lot of the staff dont smile, say good morning, or look like want to be at work. There were no substitute allowed for the mini bar. They should offer guest the option of having beer, wine, or no alcohol for those who prefer one over the other or dont drink. Their were no cushions on the chairs outside on my balcony. Sitting on the wooden ones was very uncomfortable.

Great location.

Check in time over 2 hours. Simple amenities not provided in the room upon request items take over 24 hours to deliver to the room, specifically 1 toothbrush. Long wait time for things to be repaired in the room. Constantly asking for the fridge to be stocked. ( empty fridge on arrival) I have experienced double standard as a guest. The rules dont apply to all guests. The property is big. we were told we could request a cart for transport if needed. My family and I have no problem walking to where we want to go, however when we really need transport never available. Hidden fees. Simply things that should be " inclusive " we are refered to the gift shop.

Samantha frome the Chinese restaurant I also love the pool the restaurant they ok .

I observe that the treat people of color very differently and that truly sad we all pay to stay there we should all treat the same way across the board

Haber conocido a una persona maravillosa como Adolfo Avillon, quien con toda idoneidad, resolvio todos nuestros problemas, que no eran pocos, por la edad y dificultad idiomatica. Hizo que nuestra estadia fuese mas satisfatoria que la esperada. NADA DE LO EVALUADO ES EXAGERADO.

Nada hubo que no fuesen cosas cotidianas.

Resort was beautiful

The food was not all that great across several restaurants

It was beautiful and the staff was very friendly and welcoming

The food, the constant selling, the entertainment

The hotel was good

The toilet wasnt good at all it was very lean and shaking. And there could be more options as it relates to food.

1000 de 10, fue un señor estar ahí ☺️ uno de los mejores hoteles de mi vida, sin duda volvería ahí

Todo estuvo espectacular

Convieniance

Over priced service limited

Entertainment was great for family fun!

Facilities weren’t cleaned well. Minibar was not stocked on arrival. Housekeeping was poor.

Rooms, staff and facilities are for the best part good

Value for money is poor. Some of the facilities in my room did not work, response time to fix facilities was very long. Arranging a late check out was a dramatic unnecessary saga. Again if you pay premium price you should get premium service.

Signature Level was the best part of my stay it had top shelf alcohol and areas I did not know about. I also, loved that they offered hookah and the shower in my room was outdoors.

I didn't like the food. I'm also not a person to be picky at resorts but the food was not good at all. The steak house had the best food. The buffets were trash

Staff was great food was not bad not

Bathroom wasn't clean and the room smells old.

Breakfast was excellent, and the staff was very polite and helpful. The variety of choices was excellent.

My bathroom...

The staff were exceptional!! Very attentive, and helpful.

The pool has no entertainment or music!!! This is where the guest spent the majority of their time and there was literally no vibes. The staff spent more time trying to get you to buy things, instead of providing entertainment for the all-inclusive “resort” that was already paid for. The property is an hour away from the fun. Also the beds were terrible. They were also still recovering from the hurricane.

Pool food gym

Toilet was running constantly even after they came to fix it

It was very nice, great scenery, had lots of entertainment and food options, and it felt very safe.

The only thing I didn’t like was the air conditioning. I liked that it came on and off once any door was opened or closed, but at times it just didn’t feel cool enough. But it was still enjoyable overall

Nothing. This trip was awful and I felt scammed the entire time. Booking.com should not send customers there in good faith.

I am requesting formal review of my reservation at Grand Palladium Lady Hamilton Resort & Spa. I booked through Booking.com after the resort’s wedding booking website repeatedly failed and I was instructed to use a third-party platform with the understanding that pricing would later be adjusted at the hotel. My reservation was confirmed as a standard room rate for $2,526.93. Upon arrival, the hotel demanded an additional $928 due to my husband allegedly not being listed on the reservation, despite Booking.com confirming that the rate was not occupancy-based. I paid under pressure to avoid cancellation of my stay, but I believe this charge was improper. In addition, the property conditions were unacceptable, including non-functioning air conditioning, water leaks, and unsafe conditions resulting in a slip and fall. I am requesting review of these charges and assistance with a refund.

Die Restaurants waren ausgezeichnet.

Zimmer beziehen dauerte 3 Stunden, weil WC defekt war. Hotel hat nur zwei Lifte von denen einer meiste Zeit außer Betrieb war, ohne dass ein Schild angebracht war. Die einzelnen Unterkünfte haben 3 Levels und gar keinen Lift. Absolut ungeeignet für Gehbehinderte. Die Distanzen sind sehr weit, die Buggies sind kaum zu sehen. Buggies bestellen funktionierte einmal von drei Versuchen. Sports Bar ist meist schmutzig, Burger waren verbrannt. Alles in allem nicht das Geld wert.

Infraestructura

Fallo el aire acondicionado

the beach

ceiling in building leaking severral customers had no air i had no air and no working toilet the didht work to call for transport

Restaurants, bars, pool, beach, gym

That we book the property and they didn't had transportation to pick us up and drop us off. Also the jerk stuff weren't really jerk, they also need to put a floor in front of the shower

The hotel was clean , the food was good and my daughter enjoyed yourself to the max , I would really love to go back

The stair

Everything was great

Everything

Restaurant food from pala

Clean and spacious

Nothing

The staff were great and the food was excellent.

There isn't anything I can say

The resort was awesome especially the food.

More game activity could be put in place. Eg. bowling

The room Customer service Pool Food Staffs And so much more.

Only one thing I didn't like, my tv didn't work and after many calls to get it sorted out. It's was changed on Tuesday and I was told the I.T persons should come and program the tv and I even call again Tuesday night asking for an update and was told they will get back to me once contact I.T department but no update or I.T department showed up . Didn't appreciate that.

The food was great and the staff was very kind and friendly.

The wifi was crap and the water coming from the jacuzzi was very dirty.

Loved the layout, several beaches and pools to enjoy. Clean and beautiful walkways and manicured lawns.

Too many wet floor signs that seemed to be permanent fixtures. I got to point I ignored wet floor warnings

Just everything was wonderful. It was one of my favorite vacations.

The food at the Mexican restaurant wasn’t great.

N/a

There was a foul sewer back up smell very strong on the side of the resort where I stayed my room smelled like poop the whole time I stayed there

The staff is excellent, very warm, helpful and welcoming. The food was great. Big up to chef Brown at the seafood restaurant. I had dinner there on February 25

The balcony door at room 3503 needs to be fixed

Around great experience

Strongly believe the entertainment could be more inclusive, be longer and had more Jamaican content

More activities to engage the children especially teen. The entertainment team( day) needs improvement. Night entertainment was good

No popcorn bags at one point. Was able to take my food from the sports bar to have on the outside

We stayed in a junior suite with a balcony which was quite nice and spacious with a lovely view of the ocean

The lift in the main reception area was out of order . So it was quite a bad experience for my wife who has a very bad hip making it difficult to climb the stairs

breakfast is always good my concern and observation was a child try to slice a bread using his hand to hold it and leaving the rest for others where did his hand went where food is concern i try to be very careful

my suggestion is to have parents with kids to assist them when handling food

I liked the greeting at the reception by Tracey and the bartender Glendon at sunset cove. Both very friendly and made the stay exceptional. The food was good and the room was lovely and spacious.

There was a smell of stagnant water in some areas of the property however this could be due to the effects of hurricane Melissa. We were assigned twin rooms when we should have received a king and had to wait an hour to get our luggage moved to a new room. In the end my husband had to go up to reception and comandeer a shuttle. That was a disappointing start to our break. Also a bottle broke in our room and even though we requested the floor to be wiped, it was still sticky when we returned.

I didn't really like anything about the place.

the restaurants, the food, lack of enterainment.

Breakfast was great no complaints

Problem with my room and I had to wait ages to get it sorted and I had to make a fuss in order to be assisted. Then I leant on a staircase and got paint on my costume. And again had to make a fuss to get it sorted which also ate into the limited time I had there which was very disappointing .

I like we were able to call for transportation to move around the property

The weekend I went it really wasn’t a lot of music activity going on.

Dear Booking.com Customer Service Team, This is a critical and urgent complaint regarding my late August 2025 stay at Grand Palladium Lady Hamilton Resort, Jamaica—booked via Booking.com—and extended via the platform to cover an additional room to protect my severely disabled son and family. I was forced to end this stay prematurely on 18 August, due to acute illness rooted in appalling health and safety conditions. ⸻ Failures That Made This Stay Unsafe and Impossible 1. Toxic Pool Conditions The resort’s main pool and hot tubs were saturated in green mold, slime, visible bodily fluids, and possible vomit—posing a serious public health risk. I fell ill as a direct result. 2. Child Safety Hazards The room’s balcony door did not lock, and the safety netting was torn—creating a constant risk of escape or injury for my autistic child. 3. Uninhabitable Hygiene Standards Our room was filthy and smelled of urine. I personally bleached and scrubbed the bathtub. Despite tipping cleaners up to $5 daily, room cleanliness remained unacceptable. 4. Interrupted Water Supply Hot water was unavailable at times. At one point, shampoo was still in my hair after washing; I was forced to wait for staff to mysteriously restore water flow. These conditions transformed our stay from a protective family reunion into a hazardous experience—impacting our physical health, emotional well-being, and financial security. ⸻ Booking.com Promised Safety — But Delivered None Your platform states: “In the unlikely event that something goes wrong, we are here for you.”  Every consumer expects safety, transparency, compassion. I deserve more than a “short apology.” I need: ⸻ Compensation Demands 1. Full refund for the additional Booking.com nights (booked under duress for our safety). 2. Financial compensation to cover: • Emergency flight home due to illness. • Medical costs incurred from exposure to contaminated pool water. • Emotional trauma caused by failure of health and...

Desayuno muy completo, ubicación un poco distante.

La habitación estaba muy calurosa, el aire casi no refrescaba, una mañana solo teniamos agua super caliente saliendo de la regadera y el lavabo. Dos dias seguidos estuvimos con el piso anegado en agua por un goteo de agua del lavabo. Demoraron 2 dias en atenderlo apropiadamente. Una noche regresamos y encontramos el sofacama extendido sin haberlo solicitado. Cuando recibimos la habitación solo tenia 1 toalla y en el minibar no habia agua. Del personal la mitad es amable y la otra no. En el restaurante a la carta de 3 solo 1 estuvo muy bien Poseidon.

the food my family gotton sick as was myself

the food

Very clean, comfortable and relaxing environment. Even thought it’s not an adults only hotel, the children on property (with other guests) were never overwhelming as the staff really did take care of them.

It’s a long drive from Kingston but it’s well worth it.

Un resort muy tranquilo y con disponibilidad para cenar todos los días a la carta si así lo deseas

Los bares de playa y piscinas dicen que son hasta las 6 p.m, pero ya a las 5 p.m están cerrando

Tiene muy buenas instalaciones, las playas hermosas, muchas actividades para grandes y niños, variedad de comida y bebidas. Amé caminar por todas sus instalaciones

La sazón de la comida podría mejorar, aunque se entiende la dificultad por el volumen que manejan

The staff, the views, the natural beauty (where it existed), the beds and the private pool.

Junior suite ocean view wasn’t anything special beyond the bedroom. My jacuzzi bath had stains on it so bathing in it felt uncomfortable. Bathroom could have done with a deep clean. The sofa bed in the living room was also inexplicably out. The worst element, however, is the food. The buffet was fine, maybe a 6 out of 10, but à la carte? 1 out of 10 easily.

The staff were very good and food and general facilities were good

The bed was very uncomfortable and there was no USB port to charge phones in room. Unlike some other establishments we have stayed at which are all inclusive there were no spirits in the room in addition to beer and soft drinks

Was clean , people friendly

Food was limited

Staff friendly and Nice.

They over chargé me. Even when my booking.com was changed to 2 persons they still overcharge for the second person and won't refund my money. It is not worship the amount of money they chargé so I am supper mad.

Das Essen war sehr lecker und es gab eine grosse Auswahl. Auch die Drinks waren lecker und das Personal äusserst freundlich. Wir haben unsere Zeit, trotz Hurricane Melissa sehr genossen. Für die Anlage und das Personal würden wir eine 8.5 vergeben. Wir haben uns wohl und sicher gefühlt und sie haben alles daran gesetzt, dass Hotel am laufen zu halten.

Das Hotelmanagement ist wirklich schlecht. Beim Sturm haben sie den noch Anwesenden die verlängern mussten 100$ mehr pro Nacht verlangt, die Preise sind wirklich hoch für was man erhält. Die Mitarbeiter dort werden ausgebeutet und nur die Prestige-Gäste wurden nach dem Sturm mit Internet versorgt.

Pool

Nothing

This property was nice all around, clean, beautiful , good food and the staff was friendly! I will definitely be coming back

I visited in August for my birthday. I tried to make arrangements in advance to lock in so i wouldn't have to not have the experiences i wanted to celebrate my birthday. I communicated through the app for bookings. Confirmed join arrival. The day of my birthday nothing went according to my plan. Bookings all of a sudden were no longer confirmed. My birthday was ruined and no attempt at making it right the day of. I had to have my experiences the next day. Very disappointing to say the least. I've visited this resort several times but this time was the worst. I won't be booking this resort any longer. Nice for first time trippers but once you're used to certain luxuries this resort misses the mark.

Nice!

I loved everything about the hotel !

Beware don't stay here this place will rob you we stayed 6days and it was pure hell first day. The lock was not working. We was stuck outside for hours sweating finally they came and fixed the lock. Then the next day the AC went out we were sweat and sweat and sweat until we went up to the front desk and got help now we're leaving. Someone went in our room robbed us for a $400 each beats headphones. I had them clipped on to my traveling bag and it was me and my fiancé. We look to see if we had them there we had two and they robbed us. They took our neck pillows to travel. We called the front desk. They said they will call security. We never seen security the next morning. We had to check out. We told them that we was very disappointed that the security number arrived. They call security right then and there and they knew we had to leave 10 minutes or shadow was coming to pick us up to take us to the airport they came and they told me why didn't I lock my headphones in the safe and I told them why should I do that? I travel all over and never in my life had this problem don't stay there they open your safe. It's not safe. They know the combination that you're putting in them safe read your reviews before you book. Don't book in that resort. Food is horrible. People are rude. They don't care about you. I'm so disappointed, but this doesn't stop for me because I am gonna take this higher. Nobody steals for me and get away with it.

There were mice dropppings in my bed and I was bit by idk what while sleeping I have photos as well smh

Staff was amazing, everything was clean and beautiful!

What I didn't like was the endless notifications through the hotels app all day about spa services it was annoying.

The food options need to be better along with the drinks

I liked the interactions with the first from the moment we reached the hotel the staff including the security were courteous and friendly. The property was beautiful and clean. I enjoyed the food at each restaurant we ate and also the staff was patient, pleasant and quite accommodating.

Initially, I didn't like the bed due to a personal preference.

This was a great experience. I just hope that the fruit juices would be real fruit

Restaurants

Very friendly staff

The Best Chef Jason! The best Hostess Lafaine! All the staff members were excellent and Mario made the best coco locos! Great bartender and I wish him all the blessings! I felt at home my entire stay

Firstly, the room has a funky smell and went for dinner at the buffet restaurant and had sweet and sour chicken and it was raw, meaning it wasn't cooked

My stay was very relaxing. The staff was very professional. The service was excellent. The room was very clean.Highly recommend!!!

The insects ruined my the idea of having an ocean front room. The ants took over one of the balcony’s. We rented a cabana and the life guards argued so much it ruined the experience.

Great atmosphere and staff. The staff is approachable, friendly, and very welcoming. The do their best to make you feel like family

EXPERIENCE MY 60TH BIRTHDAY CELEBRATION 02//06/2020. LAST CELBEBRATION, PRE COVIC SHUTDOWN. GRATEFUL & THANKFUL TO ALL, THE RESORT, STAFF AND MY 70+ GUESTS!!!!

N/A

Excellent service

I loved the live entertainment and the friendly staff,the food was impeccable., our concierge was very sweet and helpful

Beautiful experience. Will be coming again

The resort was amazing!! The rooms could be cleaned better but overall an incredible resort!! The pool is huge!! Sunset cove beach by far my favorite!! The staff were all friendly. The infinity bar needs fans to circulate the air up there. It’s def hot up there. Fans were make it more manageable for the guest.

I love the friendliness, support, things to do, dining options, good location, and good housekeeping. Entertainment was wonderful

This was our 3rd Visit with the Grand Palladium and 1st at the Lady Hamilton Section. Our Refrigerator in the room did not work at all, and we called to have it fixed or replaced, but NOTHING was done for the 5 days we were there. Very disappointing. Other than that, Our Stay was Fine and Fun. We met up with our ENGLAND Mates.

My experience with this vacation spot, the staff was super friendly. It feels almost like family and i truly love how they interact with my grandkids. We had to switch room after 2 days there but overall it wasn't a bad experience and we love all the excursion we took also.

Lovely scenery pleasant staff and good food

The property is beautiful and the staff are very great people who go out of their way to please. Loved it there and will be back!

To be honest I am not satisfied with everything. Start with the service , people there are not kind and one worker scream with me because of coconut . Also the pool is dirty and I have picture .. and life guard allow guest to smoke cigar in the pool near of children . But when a child try to have fun they scream out loud too . The kids club is good , the people there really love and live their job. The food is good too .. but never has desert in a la cart restaurant .