Sofitel Nanjing Galaxy Suning

Sehr gute Lage und freundliches, kompetentes Personal. Frühstück mit großer Auswahl. Großes Zimmer.

Die Lichtschalter im Zimmer sind etwas verwirrend. Leider nicht wirklich kaltes Wasser beim Duschen

I got upgraded to really nice wide room with an excellent bathrooom. Also the concierge was super helpful with my attempt to book a place at a museum.

I noticed that there wouldn't be much privacy in the bathroom if you wanted it! I don't think there was an actual door and the toilet door was made of glass as I recall, maybe wrong!

满意

None of the charging ports or sockets worked. I almost missed my alarm cuz my phone and electronics didn’t charge

Facilities are very old

It is spacious and clean

The air conditioning did not work, and the room smelled bad due to poor ventilation. The staff provided a fan, but it was very noisy and made it difficult to sleep. One of my worst stays in China for sure. I would not recommend this place to anyone.

Die Lage und das Personal waren gut

Das Hotel ist renovierungsbedüftig und veraltet vor 20 Jahren war es bestimmt ein gutes Hotel.

breakfast is plentiful and not expensive, super clean, super comfy, huge room, great value

no coffee bar that works 20 hours a day at the ground floor

Do not imagine yourself staying in a five stars hotel. This is a very old property. The furniture and amenities are old and beat up. The staff is friendly and competent. The cleaning crew is very friendly and did a good job. The issues arise from the property showing its age that’s all. If you want a true luxury experience I suggest looking for another place:)

The location offers easy access to major attractions, transportation hubs, and local amenities, making it a practical choice for travelers who value accessibility. The staff members are consistently professional and welcoming.

The guest rooms show clear signs of wear and tear, with outdated decor, furniture, and fixtures that feel in need of renovation.There is a noticeable musty smell in the rooms. Overall, between the aged facilities and the lingering odor, the rooms no longer provide a comfortable environment, making the stay less enjoyable than expected.

Early check in, room was huge, good view.

Room was not completely clean and the breakfast was not hygienic (staff sneezing and not washing hands, using the same spoon to taste food and cook).

숙소는 오래된 느낌이 났지만, 청소가 잘 되어있고 깨끗했습니다. 조식은 전날 것도 있는지,발열등 아래에 있어도 차가운 음식들이 있었고 특히 버섯은 좀 냄새가 났습니다. 조식은 별로였습니다.

Ray who checked me in offered me free breakfast. Easy access to bus.

When I checked in , I room moved twice due to the smoke smell of the rooms . In addition , at the first night during my stayed, I woke up to watch Euro 2024 game at 12am, tv had no signal. Someone came to look at but couldn’t fix it. So I had to room move to another room again. I can’t believe that I had to room move three times. The accommodation rooms were out of date and smells smoke.

깨끗하고 위치도좋아요~

They allow SMOKING in this property. We have asked for non smoking rooms and when we went to our room, it was smelling smoke. We went back to talk to the receptionist and we saw someone smoking in the corridor. They have ask trays by the elevator door. We went to complain but they said nothing they can do. Do not stay here if you want a smoke free place

facilities are good

staff lost/stole tenants’ properties

Nice room. Staff friendly with good English, handy location.

Breakfast was poor (oily eggs, hardly any cheese available - surprising for a french hotel!, lack of western food variety especially bread, jam, and no other flavours of yogurt). Do not recommend.

Sofitel is a 5star hotel chain. However, this wasn’t close to a 5star experience. Especially the bathroom was rather dirty. Might have once been a great hotel, but absolutely not what I would expect

Location is good, near Xuanwu Park.

Not sound proof, you hear everything of your next door neighbors, not a level for 5-star hotel. And I stayed in an upgraded room (a suit), maybe a normal room would even worse with all the noise around. Also the bathroom smells bad, it would be easy to perfume it everyday and get rid of the strong smell, but it seems no one really cares about it. Compared to 2019 before covid when I was staying there, the hotel really has been leveled down, a pity, I really liked it before...

Big rooms.

The bathroom wasn’t what I saw on the pictures.

very good management

I was allowed to check in early--about 8:30 am, which was a huge relief, as I had just gotten out of COVID quarantine. The staff was very helpful in arranging taxis, and calling to see if tourist sites were open (they weren't).

The gym was closed (COVID). Also, my room kind of had a slight funny smell--almost like pipe tobacco.

깔끔하고 안락해서 좋습니다.

This hotel is a pretty old one. If you’re coming after their signature mattress then you will be very disappointed at this one. I think it worths this price tho because the staffs are always friendly and nice.

It is fairly well managed and it is value for money.

无烟房有烟味，隔音很差。

great as expected

优秀！前台的服务特别的好，热情又不过分。非常的专业，入住的人非常的多，也秩序井然。算是此行最好的服务了。

All OK

硬體雖然稍嫌老舊 但是整體還是非常好的 瑕不掩瑜 重點是價格非常的親民 以後來南京都會入住這

雖然硬體有些許老舊 不過整體來說還是有4.5顆星的水準 重點是價格很親民 以後來南京還是會選擇住這

Les services de l’hôtel sont particulièrement bons, notamment la réception et le concierge. Merci beaucoup!

服務太好耶，特別是前台。房間也做了升級，我們度過一個很愉快的假期，希望有機會再來南京一定回來再住一次。

This hotel is worth to stay, very clean compare to other Nanjing hotels.

很享受南京的旅程，飯店前台服超讚。看我們遠道而來給我們升級了房間，Moses給了很多在地旅遊的建議，我們也吃到很道地的食物。南京的秋天很美！

附近吃饭买东西很方便，不过地铁站要走十五分钟左右，有点远

We stayed at the Sofitel for a quick weekend getaway from Shanghai. Overall the hotel is nice, the staff is very polite and there are a lot of staff that speak very good English. We really enjoyed the club level, the afternoon tea, happy hour and breakfast was all very nice with great service. We also liked the buffet dinner, it is a little odd, hot pot, sushi, french food, but it was pretty good. Sushi and hot pot and desert were all very good, some of the other dishes were lacking I thought. While we enjoyed the hotel amenities, our room was so uncomfortable. It was 20 degrees outside, yet our room never got cooler than 24 with the AC running non stop. It was so hot! We had maintenance come shortly after checking in, then again later when it was just too hot to sleep. Finally someone told us that we actually cannot control the AC in our room. And that other guests were cold so they had to adjust it to make it warmer. We got a portable AC that worked for an hour and at 11pm we gave up on trying to be comfortable. It was miserable to sleep in such a hot room. Also the sink leaked and the room was dated and tired, really needs a proper update. While service is good in the club lounge, when dealing with this issue we got very little actual help. If you do stay here maybe request a lower floor where it might be cooler so you can actually get some sleep. And if it is hot in your room when you check in, ask to switch rooms then.

Le club des chambres executives est de bonne qualité, mais le personnel parlant peu anglais nous a mal renseigné et à tenté de nous facturer un nettoyage de vêtements qui nous avait été présenté comme offert. Cet incident à été traité par le personnel avec beaucoup d'insitence voire de malhonnêteté, la personne faisant semblant de ne pas comprendre le problème pendant de longues minutes, ce comportement a suffit à gâcher le sentiment global du séjour.

床很舒服，服务也好，不错的选择

La ubicación del hotel es muy buena porque está bastante céntrico. Ideal para salir a correr por el parque del lago Xuanwu que está a unos 800 metros del hotel. El desayuno muy completo y el servicio fantástico. Pero las habitaciones están un poco anticuadas y la wifi no funciona bien. Con la vpn no podía conectarme desde el hotel durante el día aunque no tenía ningún problema en cualquier cafetería con wifi. Por la noche tarde si podía conectarme aunque seguía con problemas. Es algo que no me ha pasado en otros hoteles.

非常好 ， 舒适服务好，风景也不错

It's a great hotel. Doormen make us feel welcome. The front desk service is excellent! Mr. Moses is very handsome and professional! The room is also great, we came to this country from Korea feel China is very friendly! Especially Mr. Moses! Thank you!

다른건 잘 모르겠고 청소를 하는건지 모르겠음. 방에 들어가니 침대 옆 바닥에 콘돔 비닐..... 작은거면 그려려니 하는대 이건 아니잖아

整體來說清潔到位，服務佳，唯離地鐵站有點距離。

Staff were very friendly and hotel room is well maintained!

모든 면에서 상당히 만족하였습니다.

객실도 깨끗하고, 조식도 만족스러웠습니다. 남경 출장시마다 이용하고 있는데, 중국 어느 지역의 호텔들보다 만족스러운 호텔입니다.

大変満足いたしました。

服务非常好特别是前台，赞点。虽然设施有点旧，附近都在修路，但是真的服务好，很热情也很愿意帮助我们。棒

Great stay and very affordable! We will stay again.

Everything was perfect only one things wasn't that good ,that is the room temperature ! Guest can not control the air so the room temperature was always 25 Celsius what was hot when is outside is 31 celsius!

Gym is 24 hours. Buffet selection is great. Very nice, clean and friendly place.

Excellent location close to Gulou station. A drive through entrance also makes getting a taxi very easy. Fantastic service throughout!

Has a great night view, mice staff and great amenities. Good location as well.

Huge clean room and very comfortable bed. The staff were all excellent

Good hotel downtown.

Nice Comfortable Hotel

Hotel was acceptably clean. Breakfast was really good on the executive lounge. Air conditioning was outdated and broken so it was really warm all the time.

The hotel is very close to a local food street which is pretty good. But the room cleanliness need to be improved, I saw mold on the mirror and other glasses surfaces like the wardrobe..... maybe the hotel needs a renovation.

Room is very spacious and comfortable. Recommended.

Great hotel, very comfortable. Everything was clean and nice. 2 English movie channels. This is an incredible hotel for the price. The location probably will eventually be perfect, but for now there is a lot of construction. From my room I didn’t hear any construction noise, though. The location is very close to nice areas but it’s not IN the nice areas. Maybe 3 or 4 bus stops away. Not a problem, really. The area of the hotel isn’t bad at all, just probably not where tourists would be visiting. I recommend the bus instead of the metro. On iPhone, the maps app in China is in english and does public transit.

The Sofitel Nanjing Galaxy delivers the services expected within the limitations of its location. The vast majority of the customers are PRC Chinese, so the management understandably skews services and tastes in their direction. For example, the European foods I expect at a Sofitel are available at the lunch and dinner buffets, but are located out of direct sight. The delicious fresh baked breads and butter are set off in a far corner of the room. Coffee is available, but I found the pot was often empty and the taste was not so good. The gym and pool are very nice. Our room was clean and kept clean daily. The choice of guest room carpet was not good. A previous guest had dropped a waxy substance on the carpet, which left disgusting black spots around the minibar area. Note to management: Choose floor coverings that can be cleaned despite guests' thoughtlessness. The English of the staff was serviceable, and the staff was very courteous and helpful, kindly handing me off to another member of the staff if they couldn't understand my English.

1.Very friendly concierge, got free upgrade due to room not ready when we arrived 2. Hotel brought a real delicious birthday cake which is a nice surprise 3. Room is spacious, but a little dated 4. Regret that we didn’t get a chance to use the good looking pools

The aircon could be better, so hot in Nanjing at this time !

Very friendly hotel staff. Quiet room. With great view to the yangtze river.

Nice,very clean & good service.

The hotel is in the centre of town, close to everything. The staff went out of their way to help us.

I am pleased with the services provided by the hotel. I arrived around 9am, and the room was ready for me to check in. However, the room type was not what I have requested, the receptionist did a quick check and told me that the room will be ready in half an hour. She offered me to the lounge for light refreshment while waiting the room to be ready.

It is a nice clean hotel in Nanjing downtown, breakfast is wonderful

Expect and receive luxury with Sofitel. Property is aging but they do extremely well keeping up. Pool was closed. Staff was 6 star quality

Standard dropped a little, compared to a year ago

The stay was very pleasant, nice hotel with great hospitality, very professional staff

Got a room at 41st floor and had a fantastic view of the city and a lake that was nearby. Room is very clean and comfortable, great service. The only downside was that the road leading to the hotel from the metro station was under construction for a new metro line, and the 15min walk to the hotel was quite a challenge. But, there will be a new metro station just next to the hotel soon! Was a great stay!!

I've stayed here many times, but the new renovations really make it an excellent hotel to stay at in Nanjing. The neighborhood is growing, so there is construction outside right now (April 2016), but the conveniences are worth it. This is a much more Chinese neighborhood than the Xinjiekou and university area where more foreigners are found. I have stayed here about 6 times, and love it!!

overall quite good except the air-con. Although it was spring, no need to turn on air-con. However the room was quite hot, so we turned the heating off. The windows couldn't open so the airflow was bad. The toilet got smoking smell, probably from the neighbors (we were on the non smoking floor)

Great location, professional staff, clean & modern & comfortable room. Lots of restaurants and shops around the hotel. Starbucks right next door was a plus. A short walk to "Lion Bridge" area where you will find lots of local restaurants and shops. I was given a room on the 40th floor with a nice view of the lake near by. Elevator was super quick, which is often overlooked. I took cab everywhere (cabs are cheap in Nanjing), but would have loved to be closer to subway stations. Overall a good experience. Will stay here again when I return.

We book and stay this hotel for 22 nights. We ask for the NON SMOKING room and we got it really has no any smell of the tobacco. This hotel require the guest to insert their room card key in the elevator to activate the floor button, without it the elevator never move. This is very nice security feature.

This hotel can not help me to call a taxi. I don't know what to say about their service...

Hotel is convinient located, hotel near to local food .

This hotel is in a convenient location - only a 20 minute taxi ride to the major sightseeing attractions in Nanjing. The concierges will ring for taxis and they arrived outside the lobby very quickly. There's a Starbucks next door and many shops, cafes and restaurants in Hunan Road nearby. There's an international food shop in Hunan Road that sells foreign foods as well. In the same road was a great bookshop where I bought English novels very cheaply. On arrival, the hotel staff were very friendly and efficient. Many spoke good English (if that is your main language). Even though I arrived on the eve of a Chinese public holiday, the check in only took 10 minutes. The room was very spacious, modern, and clean. The queen bed was extremely comfortable. The bathroom was very large with a great shower and a big bath. The air conditioning worked very well. The room had a sofa, work desk, big screen TV, well-stocked mini bar, tea and coffee making facilities, ironing board, iron and umbrella. I had a buffet breakfast every morning at the hotel. The omelets, pastries, and fruit were delicious. I also ate in the restaurants at night - both Chinese and Italian and I thought the meals were great, even though I am fastidious with food. I also used the gym and the pool. The staff were extremely helpful advising me of which days to visits museums to avoid congestion; they rang to see if the art gallery was actually open, and they helped me plan a route on a map. I would stay here again.

Dirty pillows on the bed. Coffee was served almost cold and breakfast was no better. Avoid this hotel and an embarrassment to the Sofitel brand.

Good

Gym equipments are no good . Especilly running mechine , unstable ,nosie. Bad conditions need to change to new one .

Clean spacious accommodation with friendly staff. Located in shopping area, everything is accessible by taxi. Room pricing is reasonable and a great value. Breakfast buffet is ample with American/English, Japanese, Chinese and Continental selections. There is something for everyone. Room for improvement in bar prices, selection, and service. Spa currently closed, but exercise room and pool are open.

This is my 1st time with Sofitel and I enjoy staying over there.

Gym equipment poor quality. It does not fit sofitel name.

Everything was perfect. Great rooms, great views, clean. Close to Food Street and in walking distance from the metro. All good. My only annoyance was with the elevators. A sophisticated card system just does not work well. I went on many top-to-bottom rides on the elevator until the system recognized my card and floor. Fun at first, annoying after a while. Still, a most wonderful hotel!

Facilities: Above average; Value: Great deal; Service: Courteous; Cleanliness: Spotless; Overall staff were very helpful and courteous, loved the club lounge.