Surf Olas Altas

La atención del personal y las habitaciones muy limpias

Que reservando por booking pague 300 pesos más y no incluia el desayuno, si hubiera reservado directo me hubiera ahorrado 300 pesos y si incluia los desayunos

El llit còmode i la piscina d'adults

neteja habitació (cortines, tovalloa peus) wifi habitació anava malament

Ubicación, alberca, camas, estacionamiento y la terraza del restaurante, en general el servicio de los empleados

En general es un hotel ‘dejado’, se ve muy viejo, necesita renovaciones y renovar mobiliario, así como mejorar la limpieza.

El ruido de un antro

Ubicación en Zicatela eso es el plus Es limpio y cómodo

La piscina de arriba un poco más de mantenimiento

Ubicación

Limpieza y la distribución de cuartos

Disfruté mucho la pequeña piscina para adultos. El personal fue muy amable siempre. Me pareció un poco lento el servicio en el restaurant.

No hay pasamanos en todas las escaleras, y sí son necesarias para adultos mayores. Y no siempre estaba funcionando el elevador.

La ubicación y la atención del personal

Quizá que no tenían servicio de bar en la alberca, pero lo entiendo por la temporada

I used my visa avion to book through points. Good prices. Check in was easy. Front desk staff very pleasant. The rooms are very nice. Extremely comfortable beds. Air conditioning top notch. Nice showers. Clean room. The one drawback, no mini fridge for the room we stayed in. They have them, just not our room, ask for a room with one. It really should be standard with a fridge in all rooms. Elevator a/c didn’t really work. Two floors, no big deal. Some construction happening. They also had no access ribbon posted up around both pools, so confusing if we could actually go for a swim. The other thing, being on the main road in Zicatela, the music from the boom-boom bars. I wore my earplugs, so no issue, my friend, not so lucky. Restaurant had good food, slow service.

Lokalizacja i personel był bardzo miły

Nie było zbyt czysto , a w przed dzień wyjazdu zobaczyłam materace od łóżek były bardzo brudne .

This is a clean and very well located hotel. It’s not fancy, but they clean the rooms really well every day and the beds were very comfortable. We did have to go to a different room because the shower sprayed all over and was unusable in our first room. The second room the shower was much better, hot water was somewhat unreliable, but manageable. The sink faucet was very loose and we were worried it might fall off before we left, so it needs upgrades. However, the staff was always kind and accommodating, the pool was nice, and their location can’t be beat. The restaurant was very underwhelming. We only tried it once and I didn’t want to go back. Although that was for dinner, maybe breakfast is better? While the location is great, it is also near the local loud nightclubs. So there were some nights where Music blasted very late, but I was able to just put earbuds in and sleep through it. And yes, our key card did stop working once, but there was always somebody at the desk to help us. To me it was worth these minor inconveniences to have a comfortable bed, a clean room, kind and attentive staff and such a great location.

Muy bien hubicada y limpia

Todo muy bien excelente ubicacion

Buena

Nos encanto todo, la amabilidad y empatia de Lucero, la piscina los niños la disfrutaron mucho, y la comida en las mañanas los desayunos los hicimlos en la cafeteria del restaurant y muy buenos, tiene tiendas cerquita que son 24 horas.

all was great!!!

Super Hotel, sehr angenehmer Aufenthalt. Das Internet ist allerdings nicht besonders. Außerdem, dafür kann das Hotel natürlich nichts, die Strandbar Xcaanda gegenüber feiert mit sehr lauter Musik bis 3 Uhr morgens. Für eine Familie mit Kindern sehr ärgerlich.

Location was excellent but the amazing service is what made this place so outstanding. Was greeted warmly and the young lady at reception was so quick to assist with a smile. She gave us instructions and guidance immediately and answered all our questions with no hesitation. This review is in comparison to all the other mediocre experiences I had during my stay in many hotels during my trip in the Oaxacan coast.

El lugar cumple su función. Las camas son muy duras y nunca sirivio la televisión.

Todo bien

Encantados con el hotel, todo excelente, las camas son super cómodas y el precio es muy bueno, básicamente das unos paso y tienes el mar, restaurantes y demás, 100% recomendado en todos los aspectos.

Pésimo servicio y actitud en todo, desde la recepción. Se dice que “a ojo del amo engorda la vaca”. Claramente el dueño no tiene ni idea del pésimo servicio y actitud del personal. El restaurante decía que cerraba a las 10:30 y a las 9:15 de la noche ya no nos quisieron atender y nos corrieron del lugar. La verdad solo porque iba con mis hijos y familia no valía trascender esto con esta gente floja. No regreso.

MAS O MENOS EL TRATO

Fue una estancia muy tranquila y las habitaciones muy limpias, nos gusto mucho el área de piscina

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Gran lugar para hospedarse, buena ubicación

Buena ubicación. El hotel está bastante bien cuidado desde el exterior. Las habitaciones son razonables.

La habitación tenía un olor muy raro. Habia mucho ruido desde temprano por la construcción.

Muy buena ubicación, tiene aire acondicionado, alberca y personal amable. Único punto en contra, que está muy cerca de los antros que tienen música hasta las 3:00 am

Me gustó mucho la zona en la que está ubicada

I’m pleased with the property facility and convenience location to the beach. Staff were very helpful and knowledgeable with facilities requirements. The only bad thing regarding this hotel is very loud at night as it’s right on the club and bar area of Zicatela Beach.

Las personas que atienden son muy despotas y no tienen espíritu de servicio

LA COMIDA ESTABA MUY RICA Y LA VISTA AL MAR EXCELENTE

todo bien

Excelente servicio, aunque en el restaurante nos comentaron que la comida está pre alistada y pesada ya solo para servir. La limpieza si olvidas colocar el corbatín no la hacen. No sé ponen de acuerdo en la información las recepcionistas pero todo muy bien

Hahaa

Todo el personal muy atentos y agradables

Staff are kind and considerate..

El internet es un poco malo todo lo demás excelente

La ubicación esta muy bien.

No avisaron que una de las albercas no estaba en servicio

Me encanta hospedarme ahí cada año

Mantenimiento al aire

Everything

El hotel está en una buena zona, el restaurante es bueno, tiene buena comida y tiene vista al mar. La limpieza es buena y el servicio solo que a veces el agua de la regadera estaba tibia y no calentaba.

Very nice staffs, very clean, building a new pool. Excellent for surfing people. But taking taxis you can visit very nice beaches.

Me gustaría compartir algunos puntos para mejorar, las cortinas estaban rotas y no cubrían totalmente la ventana, eso ocasiona mayor temperatura dentro del cuarto. E el baño no hay luz en la regadera. Sería muy adecuado que tuviese un pequeño refrigerador la habitación para tener bebidas frescas.

Excelente ubicación , la atención muy cordial e inmediata. Zona segura , la playa está enfrente , y hay muchos restaurantes y zona de diversión. El lugar está muy limpio y muy bonito sin duda regresaré pronto 🙏😀

Bastante cómodo y accesible

Nice hotel with excellent location

Está bien ubicada.

excelente ubicacion, saliendo del hotel sin necesidad de auto hay muchos locales de comida y oxxos tiendas de ropa etc lo recomiendo para parejas que vayan en plan de fiesta y diversion porque enfrente hay mucha variedad de antros y bares a la orilla de la playa no tanto es familiar por el ruido.

Quisimos usar la alberca como viene en las fotos del hotel, pero está en reparación, eso no viene en la descripción ni tampoco te dicen que esa alberca no funciona, nos mandaron a una muy pequeña en comparación con las fotos. Los canales de la televisión se ven muy borrosos, uno de los cajones del tocador se abría solo y tienes que cuidarte de no pegarte al pasar por ahí. El acceso al estacionamiento es demasiado incómodo y al hacer mi check in me dijo la recepcionista que la hora de salida es a las 12 del día y que si me pasaba 1 minuto tendría que pagar $1,200. En general no lo recomiendo para plan familiar.

The hotel is very clean and well maintained. Good location and a good restaurant on site for breakfast.

Excellent location. Very load at night from nightclub till early morning!

Muy buen hotel, lo único malo sería que la limpieza diaria de la habitación no la hacen a profundidad pero todo lo demás está excelente

Is a very convenient hotel , but elevator wasn’t working, no more pillows for my wife towels look to old TV to small

Buena ubicación, para la playa de Zicatela, mucho ruido por la noche por los lugares cercanos, amplio estacionamiento

The cost doesn’t match the rooms. Not sufficient pillows, or a cover. Missing a towel and no toiletries.

Great place, convenient centrally located an clean.

The towels were very old. I would not stay here again and the water was cold.

Liked the overall hotel from the cleanliness to the parking. Very safe and secure place with lots of options around. Could use a fridge bit other than that all good.

Basic rooms but did have a lovely pool.

The employee in charge of front desk had the worst attitude towards my family and I as we came back from dinner on the beach this morning, claiming we were not allowed to enter since we were not guests of the hotel…… He called security escalating the issue to unnecessary levels of violence… he verified on guest list both our names appeared as we said and had to let us in… not even offering a sorry word, did not even give us his name… I have a foto , how do I send it to you!

Beach front. Newly renovated rooms. Well maintained property

Good place to stay in

Staff was very helpful and pleasant. The air con worked well but it comes right down on you in bed which may be too much for some people.

Clubs around hotel are noisy at night

it's definitely one of the most conveniently located hotels in Zicatela, just steps away from anything you would like.

Hotel Surf Olas Altas provided a solid experience. Would stay again!! The location is 10/10– right across from Zicatela beach, with a gorgeous and HUGE pool, the hotel is perfectly centered between restaurants, activities and nightlife. The only complaint is the very loud nightclub across the street that kept us up some nights, but if you can’t beat them, join them, so go check out Xcaanda and dance! Otherwise, there are dozens of quality restaurants and bars to choose from within a 5 minute walk. You can’t swim in the ocean right here, but taxis are cheap and fast to other swim beaches. My only complaint about this hotel regards the hotel room itself. A little paint could go a long way in updating the accommodations. Feels a tad dingy. The safe and hair dryer didn’t work. Not a huge deal. No deadbolt/second lock on the door made me a little uneasy. TV was small and staticky. Don’t depend on it. My balcony had a great view of the pool and ocean and the showers are awesome!! Air conditioning worked perfectly and was necessary. Staff was super nice, friendly and helpful. Hotel itself is pretty, arguably the nicest-looking in the vicinity. We spent little to no time in the room during the day, so it didn’t matter much that it felt outdated.

Hotel Surf Olas Altas provided a solid experience. Would stay again!! The location is 10/10– right across from Zicatela beach, with a gorgeous and HUGE pool, the hotel is perfectly centered between restaurants, activities and nightlife. The only complaint is the very loud nightclub across the street that kept us up some nights, but if you can’t beat them, join them, so go check out Xcaanda and dance! Otherwise, there are dozens of quality restaurants and bars to choose from within a 5 minute walk. You can’t swim in the ocean right here, but taxis are cheap and fast to other swim beaches. My only complaint about this hotel regards the hotel room itself. A little paint could go a long way in updating the accommodations. Feels a tad dingy. The safe and hair dryer didn’t work. Not a huge deal. No deadbolt/second lock on the door made me a little uneasy. TV was small and staticky. Don’t depend on it. My balcony had a great view of the pool and ocean and the showers are awesome!! Air conditioning worked perfectly and was necessary. Staff was super nice, friendly and helpful. Hotel itself is pretty, arguably the nicest-looking in the vicinity. We spent little to no time in the room during the day, so it didn’t matter much that it felt outdated.

Nice rooms and pool, not many of the staff spoke english though.

No Internet. Checked out early. Hotels that think it's acceptable in 2023 to have a hundred guests sharing one low bandwidth connection should be boycotted. It's like allowing guests 30 second showers, or only 1 hour of electricity per day. Totally unacceptable, and simply cheap on the part of management. Note that neither my cell phones (Telcel and AT&T) got a workable reception in that location, either.

friendly staff .

Booked myself a Suite here for a solo Birthday getaway. The upgrade wasn’t worth it. There was no hot water in the shower which I had addressed twice but never fixed. The last time the gentleman downstairs said a maintenance guy would be coming to my room to explain the Hot water issue and I sat in my room waiting for someone who never came. It’s very disappointing because it featured a spa with jets which I never used cause of the cold water. It also has this elaborate “rain” hit everywhere shower system that had a bunch of the little rubber spouts picked out for some reason. The kitchen had nothing to support dish washing or even basic soap and hand towels. It provided only one set of utensils but did provide pots and pans. There was an external wooden closet with the doors jammed shut so it was basically unusable. The full body mirror appears to be glued on the wall and the glue squiggles appears though the reflection making it look very tacky. The decor has a very 70’s orange and white look that overall was more dated than I expected. Also, the ocean-view is obstructed by an unused small structure on top of the hotel restaurant roof. The hotel is across the street from the LOUDEST night spots in Zicatela but being a night owl it didn’t really affect me till the last night when I had to try n sleep for an early flight. You can expect loud DJ and Live music battling it out till 3am. I wouldn’t ever stay here again.. the cold showers alone are reason enough for me to book anywhere else next time.

Wifi does not work with I phone Had to pay roaming fee

Hotel muy limpio, sin embargo es muy elevado el precio para lo que ofrece, ya que las instalaciones son viejas al igual que la alberca y no incluye el desayuno como la mayoría de hoteles en la zona.

The hotel is a quiet and calm place to rest. The staff is composed of great people always smiling and ready to help. The room was always clean and overall, this is a great place to rest and to have great food in the restaurant.

La conexión a wi fi muy deficiente

ok

Caminamos alrededor de Zicatela y comimos en varios restaurantes y puedo garantizar que la ubicación, la atención de su excelente staff y la comida son la mejor elección para pasar un tiempo increíble. Lo mejor de todo su staff, amigable y siempre dando mucho más para hacerte sentir bien

service fron desk

What I like the most was walking distance restaurants and what I didn’t like was the bathroom smell.

The hotel needs a remodel. All facilities are in need of an overhaul. The walls are paper thin and you can hear everything…I mean everything, even the loud music from the bar/club across the street. The ac in the room works fine, but way too loud. The room had an “old room smell” to it. Overall, too expensive for what it offers.

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Great location, nice pool good sized room but Horribly dirty tiled floors clearly never mopped, hopeless cleaning staff, rooms that with a little money could be lively etc This is a perfectly positioned hotel.that could be wonderful but due to lazy management and cheap owners is trading dishonesty.. its such a shame as well motivated staff and some money spent would transform this place. I have looked at 5 years of complaints for the same thing. All unanswered and ignored

one bed had sheets that weren't clean, they did change them the next day balcony slider door didnt lock so i had to push the bed against it :-) staff was very friendly and helpful place is next to loud party clubs so get a room in the back if you want to sleep even then, a chair moving upstairs was quiet loud so the floors are thing pool area seemed nice breakfast was bland but cheap overall an older hotel with limited amenities but nice location. you're paying for the location. there are other places up the hill a bit that are nicer honestly

Super nice hotel right near the beach. There is a lot of noise in the area, but that is not the fault of the hotel. I did not like that when I checked in, they asked for my wrist and attached a plastic bracelet to it with no explanation. When I asked, it was explained that this is a tracking device that tells them when I am in the hotel and that I would need to wear it throughout my stay. Are you kidding me??? At least they were cooperative when I objected. The thing was cut off and I was instructed to “show” it when I entered the hotel. I noticed that all of the other guests were wearing this. Stop being so compliant, people!!

I liked the property but wifi kept cutting out. It would be nice to either have a fridge or ice machine

The hotel room was very comfortable. The pool area is beautiful and the whole complex looks out to the beach and the sunset. There is a restaurant on the road side with a bar. The only downsides were the poor TV reception and the wifi availability. It is better in the morning in the hotel and better all day in the restaurant than the hotel. The wifi difficulty is in much of Puerto Escondido though- not just this hotel.

Great location. Helpful, friendly staff. All the amenities you need. I would definitely stay here again.

Stayed there during our stay in Puerto Escondito and were looking for ahotel on the beach strip. The hotel is centrally located on the beach, just the road separating it from the beach (were you cannot swim since the waves are HUGE). Location is a plus, but keep in mind that there is a disco club just across the road making it impossible to sleep on the weekends (and i am usually a very hard sleeper...). The hotel itself is quite worn out, everything would need a complete makeover. And on the rooftop n there is a gym that plays music that loud, there is no rest during the day. Pool area is fairly clean but very small, not everyone will get a sunbed or shade. Breakfast is not served but only in a closeby restaurant on the road where service is on the slow side of things.... Would not recommend, there is plentiful other options around - look further!

I arrived and they didnt have my reservation. There were no available rooms like the one I booked so I had to pay out of pocket for another room. After showing them my confirmation, they should have just given me the room and settled the issue with management in the morning. My plane was late, so I didnt arrive until midnight, so I was already exhausted. When I called Orbitz to request refund under original booking, the put me hold twice in attempt to reach the hotel. I told them I was tired and just wanted to sleep and could they just process the refund — but she insisted on keeping me on hold for 30 minutes.

Great location to outdoor bars and restaurants, 1/4 mile each way. All the help were super friendly.