Rosarito Beach Hotel

This was the worst experience I’ve had in Mexico in all the years that I’ve been coming, my family and I got 2 separate rooms for 2 separate prices and the one we got was horrible and the duvets smelled like musty and sweaty, the concierge was not helpful at all

Location is nice and the amenities are very nice, large gardens, access to the beach, bars and restaurants. However the customer service is terrible! I will not be coming back. Their staff is rude and poorly trained. I was told that I could send a letter showing my parents dog is a service dog while on the way to add an extra room for them. Then, when I arrived they stated the letter was not good enough and had to argue to get them to accept our dog that is trained and small and pay extra fees. The rooms where we stayed are in poor condition, walls chipping, old bathrooms, tv didn’t work, elevator didn’t work, AC units don’t cool the rooms. Then we had tickets for their Mother’s Day event, and same rude staff, sounds was horrendous, so loud, we had to leave. Food was also subpar.

check in process was great and the staff who shows you to your room is very friendly, loved the view from my room. the problems started at night when these groups of college kids were acting out playing loud music until like 4AM, yelling up and down the halls slamming doors. we first requested to change rooms and were told we would have to pay the difference, the next night we had to call lobby to send security and nothing was done, all lobby attendant said was security had already gone upstairs 4 times to try and calm the group down. bottom line was my husband and myself did not get any sleep this weekend.

We had a wonderful 4 night stay. We were in the Playas Tours and had a beautiful view of the beach, ocean and pier. Service when needed, was quick and the entire staff was very polite and friendly. Our room was clean. It had a small fridge for our cervesas. And the shower was hot. We will be back!

Rosarito Beach Hotel is a great deal for a hotel with amazing views of the Pacific and is just steps from the beach. It was an easy drive from San Diego and so close. Upon arrival, we were given a bellhop to help with our luggage. Our room was on the 7th floor and was small for our family of four. We were glad that we brought our cooler and coffee maker because there is hardly anything in the room. The balcony is tiny but the views made up for it. The elevators worked well. Parking was very easy and safe. We had to get ice from the bar for $2 a bag. There are many restaurants and shops within walking distance and we always felt safe, even at night. For the drive home, they advertise that you can get a Ready Pass to cross the border but the front desk said it cost $35. We opted to take our chances and the line to return to the US was the same with the pass and without. It took many hours to return to the US but our time in Mexico at the Rosarito Beach Hotel was wonderful.

Great location on the beach. Beautiful views of the ocean. The room was terrible. A mini kitchen was available, however they only supplied 2 old butter knives and 1 tables spoon. They supplied no dish soap, paper towels, or dish towels. The accommodations were ancient. The bedding was old and dingy. The sheets were no longer white. They were yellow. Our room was right by the elevator where people congregated and were loud. The wind howled through the breezeway and shook the window all night. It was not a pleasant experience overall.

This hotel is absolutely gorgeous. The staff are extremely helpful and kind. Definitely recommend. Lots of shopping around and food within walking distance.

Love it. Security is amazing. Wish it was a bit quieter the walls are a bit thin but overall loved the vibe and environment

Love it ,old hotel but well take care I'll be back.

Clean room, but beds were too hard

there is nothing good about the room to tell. the matres was old and flimsy, the sheets were so old and has stains on them. all the furniture inside the room were old and smelly. i can't believe i paid $200 for this room in mexico!!! motel 6 probably has better stuff than here.

The inside of the room was old, the toilet was not working The only thing good about it was the outside

Me gusta porque esta cerca de todo, pero necesita mucha remodelación en los cuartos del hotel playas tower esta muy caido 😬 pero todo lo demas esta muy bien

Clean room excellent view and very secure

Great experience will come back!

The hotel is older, but you can’t beat the price for a room with an ocean front view. Even though the hotel is older, everything was still clean and my girl and I had a wonderful day.

Rooms were clean and very nice. A big issue here is that only two elevators work with one broken down. The elevator for parking lot is also broken down. We did not get any water bottles neither. The pools were nice but we had no waiter help us on the pacific tower side. We actually had to move to the other pool in order to get served. Place is nice but little details can be improved.

Great place !

Rooms have a smell when you walk inside the rooms, The bed were well done, but the beds are very uncomfortable and they are so hard! not worth $185 dollars per night. We’ll try the tower building maybe the beds are better there.

Beach view was amazing

This trip was for my Mom,she was so stressed out,because of my brothers health that she needed to take some time off,she was so happy thanks💞

Very quiet, upscale at a resonable price. My hotel suite was like an apartment or condo at what you can pay for a small room at some hotels.

I’ve stayed at Rosarito Beach twice a year the last eight years and they never disappoint. It’s nice, it’s clean, beautiful beach views and great food.

Nice view. Ac unit working well. Clean. Friendly staff. 3 Tesla wall connectors for charging. Only 2/3 were working though.

Nice overnight stay!

Take too long in checking in

Clean and fast check in

The check-in process at Rosarito Beach Hotel was very slow, and the elevators were often extremely slow or out of service, which really affected the overall experience. The property itself feels outdated and in need of upgrades. Unfortunately, these issues made the stay far less enjoyable than expected.

Very nice hotel

Very disappointed when I booked the Internet showed one building and a newer room . They put us in a older building with a very old room very outdated.

Exelent beach view

On our first night, there was a power outage that we didn’t have AC 10pm-0345am. It was rough! I loved that there’s 2 different pools to chill at.

No water on the beach area rooms 213 and no Ac on 209 tower for the whole day electric problems and still check in in all customers lie about it

Didn't like they were out of electricity and water

Place is really getting old and many things don't work.

The place was ok somewhat outdated, i chosed this place because of the pictures on their website but its not what we got, that was the thing i disliked the most. Overall was it bad no would i want to stay there probably not but it was cheap since i went during the week

STAY AWAY !!! This place is nasty it’s like they don’t even clean the rooms. The bathroom was nasty and dirty. The bed smelled like sweat as if they just made the bed and didn’t wash them. Idk how this place is still in business. I’m never the one to leave reviews but this one definitely needed one!!!

La vista al mar

No hay relación costo con lo que se ofrece

Would stay there again.

Lovely location and the spa facilities were great

No refrigerador in the room to store water and tiny tv screen

The only good thing about our stay was being steps from the beach!

Our room was old and dirty. Couch was broken and stained. The room smelt like mold. The kitchen was unusable . We told the guy at front desk we did not want to be in the room or building and he said thats what we were assigned. I was very disappointed and we will never stay here again.

Lots of history have stayed there many times over the years and like seeing things primarily the same.

The mattresses were very old and uncomfortable and need to be replaced.

No me gustó que se acaba muy rápido al agua caliente para llenar la tina

I fancy and I love this resort. We’ve been here second time in a few months and we stay in the tower on the 10th floor beautiful view great restaurant great food waiters everybody on properties very kind and helpful. We went for two days and stayed for four when we’ll be back

Great

Old

I love this been coming here since I was young . It keeps getting better and better . I've been coming here for over 25 years

We liked the location and things to do there. We were very disappointed with the 2 jacuzzi being very dirty water and temperatures were Luke warm and Jets were very low pressure.

En el hotel todo lo q necesites en un lugar hermosa experiencia.

Not our first time staying but everything has improved. Our room seemed cleaner and newer. Ate in the restaurant two nights and food and service was excellent. Loved their 2 for 1 drinks in bar. Keep it up because we will return.

The stay was great easy access to the beach, pool was nice and heated. Great view from hotel room Pacifico Tower

Rooms are a little outdated but we spent most of our time at the beach during the day and pool at night. Kids 6&9 had a great time. Will definitely be returning.

Great location. Older hotel that needs updating

Location was good and lots of shops around and places to eat. Hotel needs an update looks run down. Beds are hard as a rock felt like I slept on floor. One of the pools looked dirty. Lots of history to the hotel.

Alway ok...but had to take our large amount of luggage to our room. I had to push my own cart. No bell hop or assistance. No one asked. We changed rooms from the coronado (outdated and hard beds) to the pacifico tower, again i had to push my cart from one side of the hotel to the other. No help no offer. We kept the cart during our stay. At the end of our stay we took the cart back to the lobby the clerk said we could have been fined for keeping the cart. Next time it may stay in the parking lot.

Stayed here with my husband and my three young boys. We had a really good time. The staff is very friendly and accommodating. I only took away one star because I feel like the property can do a little updating on the facilities. Other than that, everything was great. There were many restaurants and shopping at a walking distance.

Experience was excellent. Everyone is friendly and helpful

View.

Property was as advertised.

Good accommodations, and the properties in great condition

The hotel is well located and the private beach is nice. The staff is also polite and friendly. Sadly, the good points end there. The first condo we got had no WiFi, a terrible smell and was overall dirty. We asked for the WiFi and the smell to be fixed but 5 hours later, nothing had been done. I had to report the WiFi problem to the front desk 4 times to get a solution. The smell was so bad that we had to change this condo for another one. In this new condo, there was no smell directly in the place but as soon as we turned the air conditioning on, a terrible smell of dead animal infested the condo. Besides being unable to turn on the air conditioning without suffocating, some others problems have to be reported. One of the condo’s room has a window with a view on the hallway with a constant flow of light coming through this window. Despite having a curtain, complete darkness isn’t possible in this room. Finally, not a single USB port is available in the room (even on the electronic devices furnished with the room). Finally, the breakfast is really a negative point. The range of choices in the buffet was very poor: 2 drink choices besides coffee and no more than 10 choices of food. That wouldn’t be a problem if the price wasn’t 90$ for 4 people. The stay was overall disappointing despite not being terrible.

Nice place.

What we liked was the location, Center of Town was ideal. Didn’t like, Building being 101 years old. Beds & TV almost the same age.

The place and rooms were really clean, and the staff were always friendly and helpful. The view of the beach was amazing, Absolutely recommend staying at this hotel

I love everything about Rosarito beach hotel

Absolutely nothing

The staff is very helpful. There are many things to do, in and around the hotel. I was going for one night and decided to stay for another night.

Rooms are getting old for what you pay but still a nice location

Loved the hotel, the pool, customer service was great.

Do not stay during a major American holiday because you will not have peace and quiet. At any other time, it’s a nice place to stay

Nice and clean, the murals on the wall beautiful. Definitely worth it, coming back Loved my ocean view

Great

The location was great easy access to beach, pier and food, pool was dirty and left a blue tint on sons white shirt means they threw some dye in it.. main thing is jacuzzi was not working was luke warm which should be hot.

Location and the external facilities and grounds.

No fridge or jug for tea and coffee.

I loved the property grounds, very beautiful and tranquil. It was very pleasant having out morning coffee on the pier. The staff was exceptional and I would highly recommend staying at this lovely property.

I saw a guy peeing near the pool. Maybe he was drunk. Maybe have staff near the pool to discourage that type of behavior, especially when children are present.

We loved the easy access to pier and beach . The view was very beautiful my children said 🙃

Rosarito Beach Hotelhas great amenities and is only 20 mins away from San Diego. No haste with traveling far but has the same vibe as Cabo at a lot cheaper rate. Will book another family vacation here in the near future.

We will be back

Great stay just a little outdated, pools can be remodeled good location.

I reserve the hotel the reason was they have electric charge but they were fixing or broken I was very upset and worried and couldn’t find another one to charge muy car I have to return very quickly battery was getting low

The view was perfect in every way!

there's an order right when you walked in.

This hotel is extremely run-down, dirty, and has a strong, unpleasant odor—almost like a dump. We requested to change rooms, but the one they offered was just as bad. Even the housekeeping staff admitted that the rooms smelled, blaming it on the “new curtains,” which didn’t make sense. We do not recommend staying here. When we asked for a refund, the staff refused to assist us. We ended up leaving and booking a room at Marina Coral instead—a beautiful, clean hotel that we highly recommend.

Everything is at walking distance, staff is amazing, but Difficulties sleep due to hallway and outside noise.

Nice

I like because is close to the beach.

By far the best place to stay when in Rosarito. Perfect location will be coming back.

Great shower water pressure. Close to the beach and many restaurants

Excellent service

Felt very safe in hotel

Plenty of staff. Made us feel attended to, safe, and welcomed.

everthing was great...