Fortune Select JP Cosmos, Bengaluru - Member ITC Hotels' Group vs Similar Hotels

Several guests noted the property is old with worn furniture and beds, small bathroom cubicles and need for renovation.

Rooms were spacious, modern, and noted for being very clean.

Rooms are generally clean and well kept but small for long stays.

Users reported outdated and uncomfortable room conditions.

Mixed reports: some guests praised clean rooms, but several comments mention musty/mouldy smell, worn beds, unclean washrooms and inconsistent housekeeping.

Some reviews highlighted issues with cleanliness in specific details, impacting the score.

Some cleanliness issues noted, especially with pests and odors in rooms.

Several reviews mentioned unclean rooms and hygiene issues.

Consistently cited as excellent/central and convenient for services and attractions, though one guest felt it was far from main attractions.

Described as central and convenient, contributing positively to the stay.

Great location, very close to the city centre.

The location was consistently praised as excellent and convenient.

Overall very positive: numerous mentions of friendly, polite, helpful and accommodating staff; a few isolated complaints about reception service and unfriendly spa staff.

Overall positive experiences with staff noted, although there were mentions of inconsistencies.

Staff were excellent, very receptive, and responsive to requests.

Some positive remarks on staff professionalism, thoughบาง reviews noted poor response to complaints.

Generally praised—excellent and fresh breakfasts and a variety of cuisines reported; a few guests mentioned limited variety or inconsistent taste.

Food quality positively mentioned, but some criticisms regarding menu offerings.

A good breakfast spread and generally wholesome food.

Breakfast received mixed reviews with potential for improvement.

Mixed to weak: good restaurant service noted, but issues reported with spa professionalism, parking safety, limited toiletries, AC/fan problems and small bathroom facilities.

Facilities praised, though some areas noted needing improvement.

Standard amenities with some improvements needed, especially pest control.

Amenities were mentioned infrequently, with some comments about lacking toiletries.

Mixed perceptions: multiple guests said good value for family stays, while others called it poor value citing outdated rooms and service issues.

Overall perception of value matches the high standard of the hotel.

Good value given the location and service, but smaller rooms may be a drawback.

A general sentiment of good value in light of the location and some amenities.