Fiesta Americana Riviera Nayarit Resort All Inclusive & Spa

Nos tocó una época de temporada súper baja eso nos permito disfrutar mucho el hotel , recomendamos viajar en estas fechas . Falta arreglar muchas cosas como el gym

No hay mucha variedad de comida, todo lo demás excelente

Lo que más nos agradó fue el de todo el personal. En especial Berta la gerente alimentos, Brenda, Paulina y Raúl en restaurantes, Erick alberca y playa, Elizabeth quien nos recibió. Y al Chef ejecutivo Rubén Chaparro quien nos preparó una cena espectacular. Gracias por todo. Hacen que la experiencia sea única.

El gran valor de esta experiencia fue definitivamente el personal, excelente atención y servicio, la habitación bastante amplia, la comida muy buena sobre todo los 🌮🌮🌮, si me preguntan volverías sería un si rotundo, gracias Leo, Eric, y en la alberca a Magdalena...

Una linda experiencia las personas de cervicio muy amables exelente Cesilia hostess lindicima persona muy amable ,Arturo ,Daniela Rolando Gerrero muy atento Paulina Campos Victor Julio y Raul el Capitan y algunos otros que no recuerdo sus Nombres Quejqas no tengo de ninguna Indole muchas gracis por su hopitalidad Amparo Flores

Es un buen hotel, la comida es rica, el personal muy amable

Si se veia el mar !algo muy importante ?demasiadas torres con dep.entre rentas y vacios co mucha diferencias del hotel

Un hotel muy viejo, con mal olor el cuarto, la comida en general mala, hotel sin playa

Chose to pay extra for upgraded room with veiw and A/C did not work. Food was subpar did not taste like the dishes they where offering i.e. sushi, argentian steak, mediterranian. Overall disappointed we paid almost 400 a night for all inclusive experience. We ended up leaving a day early and booking into a different hotel to salvage vacation.

DO NOT STAY HERE. I repeat DO NOT STAY here. The property is not what it claims to be. We booked when it was a previous hotel name and were never made aware of the change. The description of the hotel is deceiving. The hotel claims to have 7 restaurants and a store. At one point there was not one place to eat because all the restaurants were closed. There was no way to order food near the pool. We were scammed into upgrading our room which was on a special floor that had food laying out that animals were eating and it ended up being a standard room. There was a big storm and the roof started leaking. We had no towels in our room. We ended up leaving the resort after one night because there was nothing to do and nowhere to eat. When we asked for a refund for the nights we were no longer staying at the resort, they refused to refund us. We had no issue paying for the night we were there but refusing to refund for the nights we weren’t even staying was unacceptable and unprofessional. Please save your money and got to the Hyatt Ziva!

Servicio del SPA excelente la atención por parte del Sr. Gabriel y la ballet Lis muy cordial

La atención del personal en cualquier zona del hotel es muy buena, son muy atentos, están pendientes de lo que puedes necesitar . Las instalaciones son buenas, quizá un poquito de mantenimiento a las habitaciones les vendría muy bien pero nada que afecte la estadía, está situado en una zona donde la playa está muy linda y segura para toda la familia. Si volvería.

Actitud del personal en general, mala

Muy buena

Baja variedad de alimentos en los restaurantes, el staff de valet de las noches (viernes-sabado) con mala actitud se servicio. El staff de mostrador super bien; en las albercas era mejor ir directamente a la barra que esperar al servicio.

Excelente servicio del staff

Es un todo incluido promedio, la comida está decente y las bebidas igual. No esperes mucha variedad para el precio. Las habitaciones se ven remodeladas, sin embargo tienen detalles como el aire acondicionado (viejo y ruidoso) y el área de baño.

Friendly staff, good overall place. Food could be a bit better

Excelente Atención a Clientes

Una atención y hospitalidad de 10.

Atención super detallada del personal

Very friendly staff. Erick @ the pool keep the drinks flowing, Jolio greeted us daily to make sure we had everything we needed. Carlo mad sure we had transportation when we needed it. Very nice place away from all of the busy touristy places. Good place to just relax

Por el momento destaca la buena actitud de servicio del personal, se muestran atentos y serviciales. El hotel aun tiene areas de oportunidad, segun comentan estan trabajando y remodelando de acuerdo a los estandares de Fiesta Americana.

Loud people at the Bar besides that Great experience . When talking about the bar I’m talking about lobby Check the cameras . Besides that great experience will be back next year

Miramos comentarios muy negativos y dudamos, pero sin duda todo al nivel del hotel, se entiende que lleva 15 años el hotel pero las habitaciones muy bien conservadas, las camas cómodas, instalaciones siempre limpias y creo ayuda mucho el turismo de temporal que estemos y en qué fechas, la comida muy buena con variedad, se entiende como nosotros que estuvimos 4 días había cosas que ya habíamos probado, pero con los restaurantes para la cena de especialidad salías de la rutina y ahí todo excelente desde la comida y el servicio.

La amabilidad del personal, la comida muy rica y las instalaciones muy limpias

Albercas limpias y cómodas. Comida y bebidas ricas Playa hermosa Ojo, no hay área de juegos para niños.

Los restantes de especialidad muy buenos y lo mejor no necesitan reservar, el Internet bueno no en todo el hotel y el personal muy amables y siempre cervicales, hotel tranquilo pero lo disfrutamos mucho en familia,

La comida fue buena y la comodidad de la cama estuvo bueno.

Tuvimos que pagar 200 dólares extra porque el hotel no separó nuestras 2 habitaciones en el mismo edificio, nos ubico lejos de mis hijos lo cual me parece ilógico si fueron reservadas al mismo tiempo…nunca hubo agua caliente en mi habitación.

Staff are pleasant and nice.

Excellent service

Excellent hotel, great view and staff so warm and friendly

Very centralized. Easy to get around. Very clean. Staff is very nice and helpful.

The staff was so accommodating and friendly .It was a winderful experience

The restaurants were really good. The room was beautiful, but some maintenance is required with ceiling fans in some. We had a lot of options for pools.

I enjoyed the dinner restaurant options, the three pools to choose from, the staff was exceptional with communication, communication, and entertainment, and such a comfortable, relaxing environment!

Had a problem with our AC, but Sofi with the concierge got us a new room ASAP. She was incredibly helpful!

I dont know why this has a 7 rating it should definitely be a 10. Really good Hotel!

Loved the property the food was delicious! Staff was very friendly and helpful. Only thing was missing was the swim bar and cevicheria!

Very good

The hotel was very safe, and the staff was always very friendly. The only complaints I have are that the lounge chairs in the beach area were very old/dirty, and that the restaurants only opened on certain days. But even with all that, our experience was very pleasant. El hotel muy seguro, el personal muy amable siempre, las únicas quejas que tengo es que los camastros en el área de playa estaban muy viejos/sucios y el hecho de que los restaurante solo abrían determinados días. Pero con todo y eso nuestra experiencia fue muy placentera.

Nice staff

I have a great time, love the place, my only comment is to have a more friendly Senior walks, example in the Ventanas restaurant my mom is a senior 73 and have difficulty to climb stairs and it was no other way to get in to the restaurant even though is a ramp in the outside we couldn't used the outside door.

Room service times were excessive. Up to an hour. Even for just coffee. Left early for the day arrived back at 315 pm. Room not cleaned. Had to make several requests as we were told 10 minutes each time. A room clean by 5 pm is just too late. Would not allow us to checkout as my wife went shopping and when I checked out, they would not allow a checkout as her bracelet was required. Waited 20 minutes to checkout as the focus was early check in customers. Staff in pool area and restaurants were great. Food was good. I understand Fiesta Americana is implementing changes as they recent acquired this Wyndham hotel. Overall friendly but no interest or sense of urgency to their areas of opportunity.

I had a rat in our suite

First off, my 4year old son got in the pool and got his toe injured and bloodied with a nail in the pool, coz they were installing a bridge for the pool in the middle of the day, so no safety there. Second off there were roaches in our room and the sink and the knobs were in awful shape. Third off none of the specialty restaurant were up to the task with a below par food, and the main buffet with limited food and mostly low quality food. Finally, shortage of bottled water, as every room was limited to four small bottles per day, in that hot and humid weather. We complained to the manager about everything that I mentioned above, but in return he answered that we picked a wrong season to travel to this hotel, how stupid is that answer!!! and finally at the end, this property does not even deserve a star, coz we have been to a lot of hotels around the world and by far this was the WORST.

I what I like it was the services by the employees. I did not like the service of the check in. I paid for an ocean view room and I got a partial ocean view.

Everything was amazing for me and my family! The rooms were also very clean and great. The staff here is amazing.

need to be improved

Food it’s ok

An excellent all inclusive resort with excellent service. The buffet and the Italian restaurant were the best of the restaurants. Room service included was nice touch. Great pools and beach area. Very friendly and attentive staff.

Todo el personal muy amable y servicial

The property is pretty. However the services were sub-par. The hotel jacuzzi didnt work. Only 2 of the restaurants and buffet were open during my 4 night stay. The room service did not answer the phone when we called at least 5 different time. The "security manager" was disgustingly rude to me. The best part of the hotel was the bartenders, they were nice.

Falta de mantenimiento en áreas comunes y habitación

I was not impressed with this hotel . The food was very standard sis not stand out like an all inclusive establishment should be . The open bars didn’t open until 11:30 and closed around same time at night for someone wanting an open bar not so open also wait times were long to get a drink most of my stay . The rooms were ok . Check out was a nightmare an hour long wait in line almost missed my flight. I would not ever stay in this facility ever again and no night life here . This hotel is more for people just wanting to relax and enjoy the waves

Everyone was very friendly, Paulo and Yessenia were the BEST bartenders. The only things I disliked was how when we checked in the person didn’t even ask as if we been there before or told us anything about the resort. We had to find our way around and ask about restaurants and food.

Great pools

Me dieron un cuarto que se inundaba, el aire acondicionada no enfriaba y solo sonaba horrible, y no hicieron caso al rwporte oportuno, pesima comida de buffet no lo rwcomiendo

Loved the property and the staff. The location was further away from partes of town we spent the most time in but over all it was a great time.

Excellent

Un hotel muy cómodo para unos días de descanso.

Propiedad muy vieja, falta de atención del personal, no explicaron donde se encuentran los restaurantes o amenidades del hotel

Very clean, pools are amazing, food was excellent and service was excellent we had an amazing time thank you

Good was very good. No requirement to make reservations. Easy to eat when you want. The whole resort is in need of upkeep. They were charging owners the week we were there. Some billing confu

My check in was easy but they give me a room not ready to use. Why? No shower handle ..l was not able to take a shower for 2day until l got a different room

The property and staff were amazing. Staff was polite and and prompt. Property was clean and well kept. Only complaint was our shower would leak and run on the floor in our room. I feel like the language barrier was a problem in getting that fixed. Besides that little issue the stay was amazing and we will be going back

.

Fun

Food was good. Staff was nice. Entertainment was lacking heavily. Was not busy, so didnt get to meet alot of people. It's more families and older people, no young crowds.

First time trying an AI resort, and if this is what is expected from one, then it will be the last. Food was torture, often impossible to eat, I gave up and went outside the resort for food. Drinks are hit and miss, depends on the attitude of the barman as to how your drink will be prepared, but I guess when you have already paid you cant complain.

Excellent

Top notch all round

Coffee maker but no coffee or cups in room??? Food was blah. Staff was kind and attentive. Bell boy was rude. Questioned me for going to the pharmacy when I seemed to look “healthy”.

Great food

Had a good time with the family, enjoyed different dinning options.

Beautiful hotel right on the beach. Stunning sunsets and great staff.

It was a clean facility and nice location. Poor food options - the restaurants reservations were booked out and you can only book the day before. Booked a dinner upgrade which was multiple hundred dollars which was still average. Most irritating thing was lack of hot water. Called facilities and they came and fixed it and it was still lukewarm never hot. Other family members had hot water and others said they had hot water so seems to just be luck of the draw. Paid $250 to upgrade room when we got there and have access to “VIP” yet when asked for anything other then well liquor we were told we that we didn’t have the right wrist band.

Awesome trip, the staff is very friendly and helpful, food was good everywhere, nice rooms and views. We’ll be back.

Very clean safe and great food. Would be back

Our stay here was excellent. Family friendly, and staff was great. Erik and Carlos the bell hops were very attentive. Food was good.

I would recommend beverages to start when the hotel guest wants. Also, lunch starting at 1 pm is way too late.

I like the friendly emplyees everywhere around the hotel, very hard working people, they keep the hotel clean and very good food!! In the buffet area, everyone was soooo nice!! They go the extra mile to make people feel special!!!

Rooms are not ocean

The property was beautiful and the food very good. They should include the gelato at the coffee place in the cost. Having to pay additional was silly.

The staff was great, friendly and the food in the buffet was delicious. We would definitely go back.

We had mold in our bathroom, and very musty smell.

Buffet are fair

The staff were helpful. The resort had many things to do and there was always a pool pr beach chair to be found. It was a good atmosphere for families.

Rooms need some work, property is great but as they mentioned on Expedia that all the restaurants are open 7 days was not true. Limited vegetarian options.

We thoroughly enjoyed our stay. Loved the 3 large pools, two were heated. The beach was amazing. It's only a half hour walk to the shopping centre. The menus for the specialty restaurants was quite good. The buffet was excellent with different themes each day and a nice variety of dishes. The bed was very comfortable. The staff were kind and personable. We would definitely visit again!

The staff was fantastic. I definitely recommend PH or presidential suites and get the black wrist band. Cabanas every day. Only tip.if you want. Samara was VIP concierge and AMAZING! Mu husband got the flu- she sent food, towels, soup, cough meds- and called to check in! Sweet as pie! Made all our reservations. Didn't like the restaurants, so we did buffet (DELICIOUS! EVERY MEAL! ) and only $10 for room service- no fee for the food, so ww ordered everything, lol. A pass thru so NO OPEN DOOR! 7th floor bar and food for VIP! Go. Use your Wyndham Rewards! Or, you're Wyndham timeshare pts! Lovely!

Food wasn’t the best. Service was slow and the property was very dated

The staff is amazing!

The only negatives are there was a towel shortage and the buffet is average at best. Most of the mixed drinks are also very watered down.

Pools were great. Area clean. Staff very welcoming and helpful. Food great, easy to make reservations but had to make them one day ahead to have choice of time. No hot water in shower- reported to management several times during the stay without resolution. Also often not given full complement of towels.

Room was dirty. Elevator stopped working. Food options lacking.

We had a good experience at this resort. The food was good, buffet dinner options changed daily. The reserved restaurant dinners we tried were delicious from appetizer, main course, to dessert. Pools were nice and warm. Beach was nice. The best drinks came from the beach bar. Only down side is if you are sharing the suite with others the bathroom/shower doors are a bit see through so that was a bit of a struggle. Overall we hada very good experience at this resort.

If you go in with moderate expectations you won’t be disappointed. Make friends with the restaurant manager. He’s amazing and will take great care of you if you do.

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