Cascada
Cascada, Avenida Paseo Triunfo de la República, 32340 Ciudad Juárez, CHH, Mexico- Monument
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Hotels in Ciudad Juárez
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About this hotel
Luxurious Amenities and Services
iStay Hotel Ciudad Juarez offers a plethora of luxurious amenities, including a refreshing swimming pool, a well-equipped gym, and a convenient business centre with complimentary Wi-Fi. The 24-hour reception is always ready to assist, from arranging car hire to providing a free shuttle service to the American Consulate.
Elegant and Comfortable Rooms
Indulge in the comfort of the air-conditioned rooms at iStay Hotel Ciudad Juarez, each adorned with modern décor and featuring a flat-screen satellite TV. Enjoy the convenience of free wired internet, a work desk, and a safe in every spacious room. The bathrooms are equipped with a bathtub, shower, and a hairdryer for your relaxation.
Delicious Dining Options
Savour a delectable array of hot and cold sandwiches at the hotel's restaurant, and kickstart your day with a scrumptious breakfast buffet offering eggs, fresh fruit, muffins, and bagels.
Experience luxury and convenience at iStay Hotel Ciudad Juarez - Book now for an unforgettable stay!
Nearby Attractions
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Lincoln
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Glorieta a Abraham Lincoln
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Plaza de toros Monumnetal
Plaza de toros Monumnetal, Avenida Paseo Triunfo de la República, 32349 Ciudad Juárez, CHH, Mexico- Sculpture
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A la raza
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Parque El Angel
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Jardines del Auditorio Benito Juárez
Jardines del Auditorio Benito Juárez, Ciudad Juárez, Juárez, Mexico- Park
Important Information
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
01:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Dry cleaning
Packed lunches
Non-smoking throughout
Private parking
Daily housekeeping
Shared lounge/TV area
Parking garage
Minimarket on site
Concierge service
Special diet menus - on request
Kid meals
Snack bar
ATM/cash machine on site
Heated pool
Vending machine - drinks
Indoor pool
Evening entertainment
Public Bath
Outdoor furniture
Fruits
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access
Mobile app for room service
Room Types
Standard Double or Twin Room
Up to 4 guests31 sqm2 Double bed (131-150 cm wide)
This spacious air-conditioned room has bright, modern décor. It includes free wired internet, flat-screen satellite TV, a desk and a safe. The bathroom has a bathtub, shower and hairdryer.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
31 sqm
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioDeskToiletWashing machinePrivate bathroomHeatingSatellite channelsInterconnected room(s) availableSofaHardwood or parquet floorsAlarm clock
Deluxe Double or Twin Room
Up to 4 guests31 sqm2 Double bed (131-150 cm wide)
Overlooking the swimming pool, this spacious air-conditioned room has bright, modern décor. It includes free wired internet, flat-screen satellite TV, a desk and a safe. The bathroom has a bathtub, shower and hairdryer.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
31 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskToiletWashing machinePrivate bathroomHeatingSatellite channelsInterconnected room(s) availableSofaHardwood or parquet floors
Executive Double or Twin Room
Up to 4 guests38 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), 2 Double bed (131-150 cm wide)
This very spacious air-conditioned room has bright, modern décor and offers a sofa bed. It includes free wired internet, flat-screen satellite TV, a desk and a safe. The bathroom has a bathtub, shower and hairdryer.
Sleeps
Up to 4 guests
2 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), 2 Double bed (131-150 cm wide)
Room details
38 sqm
In-room amenities
MinibarShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioDeskSeating AreaToiletMicrowaveWashing machinePrivate bathroomHeatingSatellite channelsInterconnected room(s) available
Deluxe King Room
Up to 4 guests31 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
The spacious double room provides air conditioning, a washing machine, as well as a private bathroom featuring a bath and a hairdryer. The double room comes with a wardrobe, a safe deposit box, tumble dryer as well as parquet floors. The unit offers 1 bed.
Sleeps
Up to 4 guests
2 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
31 sqm
In-room amenities
Safety deposit boxAir conditioningHair dryerDeskToiletWashing machinePrivate bathroomHeatingHardwood or parquet floorsTumble dryerWardrobe or closetToilet paperSofa bedHeated poolPool towelsTrash cans
Standard King Room
Up to 4 guests31 sqmQueen bed (151-180 cm wide)
The spacious double room offers air conditioning, a washing machine, as well as a private bathroom boasting a bath and a hairdryer. The double room has parquet floors and provides a wardrobe, a safe deposit box and tumble dryer. The unit has 1 bed.
Sleeps
Up to 4 guests
2 adults · 3 children
Beds
Queen bed (151-180 cm wide)
Room details
31 sqm
In-room amenities
Safety deposit boxAir conditioningHair dryerDeskToiletWashing machinePrivate bathroomHeatingHardwood or parquet floorsTumble dryerWardrobe or closetToilet paperSofa bedEmergency cord in bathroomShower chairHeated pool
Deluxe Room
Up to 3 guests31 m2King bed (151-180 cm wide)
1 King Bed
334 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch plasma TV with premium channels
Food & Drink - Room service (limited)
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
31 m2
In-room amenities
ShowerSafety deposit boxTVAir conditioningHair dryerDeskPrivate bathroomInterconnected room(s) availableRoom service (limited hours)Free newspaperDaily housekeepingFree Local callsHigh-speed internet accessFree WiFiFree cribs/infant bedsBed sheets not available
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(1,249 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 14, 2026Muy Agusto
Muy bien
8/10
Reviewed Aug 30, 2026La ubicación, estancia y los precios bien
La alberca permaneció cerrada
9/10
Reviewed Aug 25, 2026I liked the property a lot. The area for breakfast was pretty.
The air conditioner felt like a swamp cooler so it did not feel as cool as with an hvac.
4/10
Reviewed Aug 19, 2026La alberca esta templada.
El desayuno muy desabrido, sin sabor, poca variedad. Instalaciones muy viejas y no muy limpias. Camas y almohadas super incómodas.
8/10
Reviewed Aug 19, 2026Muy bueno.
La lavadora se desbarató duré mucho para poder lavar mi ropa
8/10
Reviewed Aug 17, 2026Que si esta tiene buena atención del personal
Que tienen el aire para todos los cuartos igual en la noche se siente mucho calor no puedes poner a tu gusto
10/10
Reviewed Aug 10, 2026Everything
N/A
9/10
Reviewed Aug 7, 2026Servicio, limpieza, gracias!
8/10
Reviewed Aug 5, 2026Laundry facilities
Maybe too many kids at the pool
5/10
Reviewed Aug 4, 2026El desayuno
El personal, tube que bajar por toallas y shampoo que es básico en en el cuarto, y entraron a limpiar mi cuarto cuando yo di la orden de que no se hiciera...aparte el clima de mi cuarto no enfriaba, parecía abanico
10/10
Reviewed Jul 19, 2026La alberca y el buen trato del personal
Que las toallas se pedian en recepción y tenia que dejar mi identificación
10/10
Reviewed Jul 18, 2026La habitación limpia y trato amable con el personal de limpieza
Que cierran temprano la alberca
10/10
Reviewed Jul 16, 2026Buen desayuno y ubicación de fácil acceso
Una cafetera en la habitación ayudaria.
10/10
Reviewed Jul 15, 2026La alberca y los espacios
Variedad de menú buffet
9/10
Reviewed Jul 14, 2026Esta muy bien ubicado, en zona céntrica. El desayuno muy rico y el mesero excelente persona.
Que cierran la alberca muy temprano 😑 🤦 y que no había hielo en los despachadores del hotel.
8/10
Reviewed Jul 9, 2026Es cómodo y seguro
9/10
Reviewed Jul 8, 2026The location, The room, everything was great. I just think the pool is to small.
I just think the pool is to small.
8/10
Reviewed Jul 6, 2026Me gustó mucho la zona de la alberca, la disfrutamos mucho
Las habitaciones están muy antiguas, hace falta una remodelacion
8/10
Reviewed Jul 2, 2026The pool
The pool was always full
9/10
Reviewed Jun 28, 2026El clima la tranquilidad, la ubicación
Él horario dé la alberca, si llegas tarde al checking ya no puedes entrar
9/10
Reviewed Jun 26, 2026Todo muy bien
Los nachos, casi no tenían queso aunque pollo sí. Pero les faltó el queso🤔🤷
10/10
Reviewed Jun 22, 2026MUY BIEN TODO
Todo esrubo bien
10/10
Reviewed Jun 19, 2026Me gusta todo el hotel por eso siempre voy a quedar en Juárez Chihuahua
No ay nada. Que. Me. Gustaba no ay palabra
10/10
Reviewed Jun 18, 2026Habitaciones
Todo bien
8/10
Reviewed Jun 8, 2026Hotel muy centrico, personal atentos y cordiales. Habitaciones grandes y comodas. El desayuno es muy bueno y de gran calidad
9/10
Reviewed Jun 7, 2026Location was great.
Elevator was far off
10/10
Reviewed May 30, 2026El personal amable y accesible La alberca climatizada La ubicación
10/10
Reviewed May 28, 2026El área de alberca
Que mientras estaba en el baño duchándome mire barias chinches
10/10
Reviewed May 25, 2026Todo muy bien.
5/10
Reviewed May 24, 2026Location was close to everything.
When I rented the rooms they were for 2 adults each and specified on my reservation. When the additional adults arrived I was charged and additional $30. The rooms were not worth the price. No refrigerator and limited above ground parking. Not enough towels.
9/10
Reviewed May 24, 2026Everything
Smell
10/10
Reviewed May 18, 2026En general todo
10/10
Reviewed May 18, 2026La alberca muy limpia
El almuerzo el café estaba frío
7/10
Reviewed May 17, 2026I like that my dentist appointments were closed by and restaurants and easy to go downtown
I always stay at this hotel I think it’s my 5 time going to Juarez and never had an issue until this last time . The lady that did the cleaning accused us of smoking inside the room which was false . Just because she found a water bottle with cigarettes that was inside the trash she awesome we smoked inside the room . The rooms have a balcony so I would smoke outside the room in the balcony and I would throw the cigarettes buds inside the water bottle I didn’t know we couldn’t smoke outside neither until they told me and I stopped. I thought it was ok because I would see other people doing it but I should have none better . Anyway what made me mad was the fact that the cleaning lady looked through the trash to find the water bottle and right away said we smoked inside the room I don’t even smoke inside my own house . But all the rest was good .
7/10
Reviewed May 16, 2026Ubicación
Temperatura 🌡️
10/10
Reviewed May 11, 2026EL SERVICIO DEL PERSONAL
8/10
Reviewed May 10, 2026Location
Rooms
9/10
Reviewed May 7, 2026Alberca
falta de personal en tienda
1/10
Reviewed May 5, 2026Lo unico que me gusto fue la vista por la ventana.
El hotel estaba muy cochino.
10/10
Reviewed May 5, 2026Todo
Todo bien
9/10
Reviewed May 5, 2026El clima está super bien
Horario de desayuno más extenso
10/10
Reviewed May 3, 2026Excelente breakfast
Toallas
10/10
Reviewed May 3, 2026La piscina y el desayuno
Me gustó todo, excelente servicio
10/10
Reviewed Apr 22, 2026Entire stay was great. You have 3 options in the area and we chose ISTAY. Glad we did. For the price, location and pool we were Happy. Oh and OSCAR the shuttle driver was exceptional. He helped translate and took us where we needed, without hesitation.
All was great.
6/10
Reviewed Apr 21, 2026La atención que nos dieron
Que a las 8 cerrarán la alberca y que no nos hubieran dejado estar en las mesitas , nos tuvimos que encerrar en la habitación
5/10
Reviewed Apr 12, 2026Que descanse bien
Que encontré una cucaracha 🪳 en el baño asqueroso
9/10
Reviewed Apr 11, 2026La alberca
Unos tornillos en la cabecera de la cama que a cada rato me raspaba
2/10
Reviewed Apr 8, 2026Me hospedé para pasar un día en la alberca climatizada de el hotel y la tenían cerrada por limpieza
9/10
Reviewed Apr 5, 2026El trato de una de las personas en el buffet. La persona que nos pidió los pases el buffet muy grosera, sin paciencia, y se la paso en el celular.
10/10
Reviewed Mar 26, 2026The property was clean and well maintained. The room was comfortable. The staff was professional and courteous. Breakfast included many options.
10/10
Reviewed Mar 23, 2026La atencion
9/10
Reviewed Mar 22, 2026Todo
9/10
Reviewed Mar 19, 2026Pulizia e cortesia
10/10
Reviewed Mar 16, 2026Everything
All was great
5/10
Reviewed Mar 8, 2026Estaba muy limpia la habitación
No servía el clima de la habitación, las almohadas estaban muy duras e incómodas, el tapón de la bañera no funcionaba correctamente, se escuchaba todo y había demásiado ruido.
5/10
Reviewed Feb 24, 2026el desayuno mal,
el desayuno y en recepción muy descortés por parte del personal de recepción
8/10
Reviewed Feb 22, 2026La alberca climatizada
Que el aire acondicionado es muy viejo no se actualizan no sirve bien no enfrío por lo tanto hizo mucho calor por ende ni pude descansar como se debe
10/10
Reviewed Feb 12, 2026En general todo el Hotel
No funcionaba la televisión
10/10
Reviewed Feb 11, 2026La ubicación y lo tranquilo que es
5/10
Reviewed Jan 30, 2026El área de la alberca es pequeña pero bonita ,limpia y agua caliente 10/10
La habitacion, estaba super sofocada, las cortinas estaban mojadas (no entiendo por que ) no funcionaba el aire acondicionado asi que hacía muchísimo calor , si abríamos la ventana entraba el ruido la habitación estaba limpia pero en cuestión de comodidad 0 las camas duras y las almohadas incómodas tambien
10/10
Reviewed Jan 30, 2026La ubicación y el cervicio exelente
No abia alberca disponible
6/10
Reviewed Jan 24, 2026位置方便
设施陈旧，厕所味道太重
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Good location
- •Breakfast quality
- •Room comfort
Areas to consider
- •Cleanliness issues
- •Pool availability
- •Value for money concerns
Cleanliness
7.79/10Concerns about the cleanliness of towels and mold in the shower.
Service
9.26/10General positive sentiment regarding staff and service, though some issues were noted.
Location
9.3/10Location was mentioned positively in multiple reviews.
Room Quality
8.25/10Room comfort was highlighted, but amenities were sometimes lacking.
Amenities
7.28/10Mixed feedback about amenities: pool availability and heating issues noted.
Value for Money
7.74/10Price wasn't seen as proportional to quality; some guests felt it could improve.
Food and Beverage
8.79/10Breakfast received positive remarks.
Overall Experience
8.76/10Generally favorable experiences, with some significant complaints.