New Star Beach Resort vs Similar Hotels

Some positive comments about the space and comfort, but some issues with room updates and a too hard mattress.

Rooms are described as tired in places, noisy (very noisy room reported), hard beds and some issues with old/noisy air conditioning — mixed to below-average room quality.

Reviews indicated poor room conditions with damage and lack of cleaning.

Generally strong: many guests report big/beautiful rooms and luxurious villas (private plunge pools, large decks); a few mentions of uncomfortable beds.

Multiple reviews indicated superficial cleaning and concerns about the state of the rooms.

Multiple reviews mention poor room/bathroom cleaning, dirty pool/gym in some reports and an isolated cockroach sighting — overall cleanliness is a clear negative.

Multiple reviews mentioned insalubrious and dirty conditions.

Mixed reports: some guests praised rooms, but several reviews mention poor cleaning (rooms needing better cleaning, breakfast fruits with fruit flies, dried/old produce).

Repeatedly praised for its location near the beach and nice surroundings.

Repeatedly praised as beachfront and excellent location with a lovely, quiet stretch of beach — location is a major strength.

Positive feedback regarding the location near the beach.

Mixed/negative: good proximity to beach and town via shuttle for some, but multiple comments about being on a busy main road (constant noise), beach area rocky/dirty and some distance from town.

Overall positive sentiments about the staff's helpfulness and friendliness; a few concerns about initial interactions.

Many guests describe staff as friendly, helpful and accommodating; a few reports note rude staff, so generally very positive with occasional negatives.

Mixed reviews but some found staff to be helpful despite the issues.

Consistently positive: staff described as helpful, friendly and accommodating; specific praise for restaurant staff and flexibility (allowed music changes, very supportive).

General satisfaction with meals, although a complaint about breakfast pricing.

Breakfasts are often praised (tasty, good choice) but there are notes about limited variety, mostly Asian-style buffet and isolated food quality issues (overcooked/reheated meat).

Breakfast was praised, but restaurant prices were considered high.

Mixed: some guests loved the restaurant and breakfast, while others reported poor/unstable breakfast quality (not fresh, fruit flies) — overall inconsistent.

Great comments on pools and beach facilities; nice that sun loungers are not reserved.

Good amenities: beach access, infinity pool, massages on the beach; some maintenance/construction noise and isolated reports of a dirty gym/pool but overall amenities are strong.

Amenities seemed adequate, but some mentioned high restaurant prices.

Good amenities overall (pool, jacuzzi, shuttle, restaurant, villa facilities) though some issues noted (gym air-con confusion, awful internet in one review).

Mixed sentiments, but overall good value mentioned in several reviews.

Mixed signals: some feel the hotel is overpriced for its tired areas (would rate nearer 3-star), others find it good value due to location and offerings.

High cost with poor quality experienced by several guests.

Frequently highlighted as great value: several guests said the property offers more than expected for the price and excellent value for special meals/experiences.