Hilton Garden Inn Palm Coast Town Center

The room was very clean and your staff at the front desk and restaurant were awesome.

They need to have coffee and water in the lobby in the evening too.

Very accommodating at check in and the front desk person was extremely informative and very nice. The hotel had an on site restaurantand bar. The bartenter was very attentand the food was excellent. Next time wev are in florida we woyld stop again..

There was nothing to dislike

The property is old and saw a cockroach by the bending machine in the lobby.

The property is old and saw a cockroach by the bending machine in the lobby.

The front desk was very helpful.. they made my stay that much more wonderful. Rooms were extremely clean

It was ok The chairs in the restaurant were stained The servicer could have appeared better but she was nice

Why was the potatoes yellow? No toast was served

Well managed, immaculate. Manager Jay and the team are exceptional. Best I have had the pleasure of visiting. Customer focused.

Friendly staff and room was spacious and the view was awesome. Recommend dine in room. They bring it up in about 15 minutes. Food was awesome. The ribs were tender and finger licking delicious with mash and vegetables. Salmon is delicious too and don’t forget the burgers and fries. I’m going to miss the food. 5 stars👍

The pressure of the shower was not liking. And didn’t have much hot water. Can be improved.

Very clean. This hotel is pet friendly and you would never know it by the smell. Most pet friendly hotels have a dog smell in the lobby. Not here. Also the breakfast was really good. The staff was attentive.

This HGI is one of the very best! We have stayed here many times, and it never disappoints. The last time we checked in, we were tired, and once we opened the door to the room, it felt like we had returned home (in a sense). This hotel is very well maintained and is in a great location. It sits back from the interstate, which we like! There are restaurants and shopping close by.

The property was clean and well managed. The location was good with many surrounding stores and such.

My only wish was if the room had a reclining chair instead of a simple sitting chair. After being on u your feet for many hours , being able to sit with you feet up is a big plus. But that’s just an old guy talking.

Location

Pillows were flat

Clean, helpful and friendly staff, close to beaches, restaurants and recreation.

Staff

Breakfast was good.

The facilities were exceptional 👌. They were clean and comfortable. Our room was pretty and well equipped. However, the chairs in the room were uncomfortable. The staff is very polite and helpful. I needed a handicapped chair and the front desk clerk resolved that very promptly. The housekeeping staff as well as the restaurant staff were all so courteous and helpful. The food is great and affordable. Thanks for a wonderful stay. I had a great time staying at your facility. We'll definitely be back.

The only thing I didn't like was the pet fee. It's 75.00 when other facilities around charge 50.00. Other than that everything was fine.

Nice hotel, modernised and clean. Customer service very good. Would consider staying here again if in the area. Two things for improvement :- 1) Change your soap dishes because it is a struggle to get the bar of soap out when it is wet and stuck to the base and because the dish has four sides you cannot slide it off the dish: more effort than it really needs to be, 2) would be nice to have complimentary coffee at the entrance as we get at other Garden Inns and also would be good to have oatmeal available at breakfast. I like to be healthy so ordered omelette but ordered it with cheese and waaayy too much cheese going on so couldn’t eat it. Other than that all good and a great stay.

Great staff.

The front desk staff was excellent, very helpful!! Even had complimentary toothbrush when I forgot mine!

Jay consistently demonstrates exceptional service and goes above and beyond hospitality skills. He takes ownership while creating an environment where everyone feels welcomed at the Hilton Garden Inn, which my family and I call a "home away from home." Bridgette at the desk always provides a warm welcome and we adore Lulu and Justine. Lulu came out and gave one of my kiddos shark teeth! She will never forget this! You guys have a very special place and this hotel staff is top tier! As someone who has worked in the hotel industry since 2008, and manages a collection of full service properties, I would choose this hotel to stay at every single time.

Breakfast was included and it was served by a waitress at the table instead of buffet

Not a breakfast person

The pillows. Too soft, my neck was hurting and had a hard time falling asleep because of the soft pillows.

GREAT PLACE. HIGHLY RECOMMEND IT!

The design of the inn is fantastic, the pool is beautiful and the staff are friendly.

Pool was lovely and the breakfast was wonderful!

The lighting in the room was problematic. Some lamps only worked sometimes, some didn’t work at all. What was there and worked, was not very helpful for reading. It was irritating. We were too busy to arrange to have it dealt with. The shower door also leaked no matter what I tried.

I liked the courtesy of the front desk staff on every shift.

No smoking rooms.

Clean

Front desk night person was very nice. A very comfortable room. Extra points for all the USB outlets in the room.

Shower water pressure could be better.

Outside was nice

Wasn’t clean for a Hilton.

Nice

Price

Made to order breakfast. Also how clean it was.

The breakfast was good. It was quick and convenient so we could eat and get back on the road.

When we arrived there was no where to park. We arrived Saturday at the end of bike week so we should have known.

family and church members Coming in for a funeral jay made my day!! He was very professional and Breache is very kind and welcoming.. Thanks everyone Huey

Not much

After checking with booking.com I called the hotel directly and asked about the breakfast if it was included besides some other questions. Then when I checked in i was told that breakfast wasn’t included. For the price of the room with other comparable in the area. They all offered breakfast. Was misled and for that reason I will never stay at a hilton again and will discourage anyone else who asked me

Cleanliness

The alarm clock had not been turned off before our arrival and we were awaken at 6 am, with a small child also woke up. Not a pleasant way to begin our day, short on sleep

Tucked away from traffic and peaceful. Comfortable beds and pillows. Friendly staff. Clean pool and hot tub.

The hotel smelled like propane. Hair and grime around the toilet in the bathroom. Exhaust fan in bathroom not working. Expensive drinks and snacks in lobby.

Good hotel, staff was friendly and accommodating. Rooms are a bit dated but overall I would stay again. Hotel is in a good location. Lots of shopping and restaurants to choose from.

Location to everything you need shops, hotels, restaurants, and stores nearby. We just purchased a new home and we’re staying there while the home was being finished.

We stayed five nights in the hotel and they put us in a room above the laundry so because we are there during the day sometimes it was very disconcerting. It’s like staying on the Daytona racetrack.

Close to the event we attended

Soap and shampoo bottles in the shower were empty…alerted staff, but still empty the next day

Didn't eat breakfast

Jay at the front desk is very helpful breakfast is excellent rooms are very big but it is about time for a re model as place is starting to show it's age still a very good choice for a stay

Everything

Breakfast was limited

Staff very friendly and location to the beach.

Excellent stay if you are in the Palm Coast area. Rooms well kept. Restaurant and bar at Lobby serving drinks, dinner and breakfast

Excellent hotel, clean, spacious, amazing staff, highly recommend

Everything was perfect

Excellent hotel in a convenient location to the beach. Plenty of parking. Clean, quiet well-equipped room. Refrigerator had a freezer section.

Breakfast wasn't served until 7:00 a.m. so I missed out on that paid-for perk. No coffee in the lobby outside of breakfast hours - again, I missed out.

Everything

Nothing

The concierge was very accommodating to our requests, we would highly recommend the Hilton Garden Inn.

Everything was to our satisfaction.

I’ve been staying here for years as my best friend lives close by. Jay has been a constant presence and is always calm, cool and collected. You couldn’t ask for a better person to be on the front desk. Jay gets 10 stars. Every. Single. Time. I’d typically give this location 5 stars for location, parking, Jay (of course!) and food options close by. But housekeeping decided to bang on my door at 9:45am (check out is 11am) and then attempted TWICE to open my door with the security latch in place. Unacceptable, inappropriate and frustrating when you are still sleeping. I’d stay here again, and hope that housekeeping is retrained for situations like this.

Front desk staff at check in and out were excellent. Took time to explain the fact that although we used the Hilton website, next time add the state and the booking will afford me points vs stay credit. Great walking path.

Having to pay for meals. Disappointed that our booking showed complimentary breakfast but we paid $80+ with little options to change it..i.e egg white vs yolk. There needs to be some notification on the site that alerts the consumer that the booking is third party. Very disappointed that I did not get points for this stay.

Location

Everything was extra

clean and staff was pleasant and friendly

There was not a continental breakfast

Should have a continental breakfast but there was not

The whiteness

Price

Excellent staff, clean facilities and perfect location.

The room was huge; too much wasted space. Living area could easily hold conference table, yet not even a small bistro table was present. Shower is exquisite, but needs a safety bar.

So we waited until 4:30 for the pokaj. I had breakfast included. And at the end I was counted some other price plus bruises?? Very nice staff but they can't count and I'll definitely try to straighten it up

Very helpful staff

Good service

There was a partially covered large outdoor smoking area with comfortable seating and tables next to the bar area. This might not sound like a big deal, but at many US hotels, the smoking area might be a dirty overflowing ashtray next to a dumpster or a single folding chair across the parking lot or an invitation to simply stand in the parking lot. It was nice to feel welcome. The rooms were large, clean, and quiet. The breakfast was freshly prepared and well made.

No espresso available, although we could get one next door at Panera.

Room layout was great. Clean and ready when we arrived. Having coffee stations in the morning is awesome.

Floors were a little dusty/dirty.

It was clean. The staff were extremely friendly.

At checkout, the front desk staff member stated that she was the acting manager when she believed I had a complaint. Once she realized that I was actually complimenting the front desk staff from the previous evening, she then stated that she was not the manager.

Beautiful facility. Nice and clean. Room was great. Only negative was the loudness from other room doors being shut.

Noises from other rooms.

Easy checkin and priced well

Receptionist and dining were not knowledgeable about "breakfast included package" and denied my family a paid breakfast until I showed them my booking with breakfast included paid.

We did not travel with a pet and told the front desk upon check-in when they asked. They said they would update the room. We were still charged. I contacted the hotel directly and Lisa the main manager refused to issue a refund. She also refused to speak to me on the phone.

We had my daughter’s baby shower last week and I could not be more pleased with every aspect of our event ! The staff was great and the food & decor fabulous . I must give a shout out to both Haylee and Paula for all they did to make this day perfect for us ! Haylee’s attention to detail was impeccable, both her and Paula were on top of everything from start to finish. I will recommend this location to others moving forward. Thank you Hilton! Denise A. Pemberton