Hotel The Royal Plaza

Location

They didn't not allocate room to us till 3 pm. My whole day was wasted

Nothing in particular.

Extremely rude and aggressive receptionist, Kuldeep. He shouted at me and provided incorrect information about the card machine, which resulted in my card being blocked.

Location

Bad service , Unclean rooms , Staff takes forever to attend to any requests

Cleanliness

The staff was cold and distant though they were doing their jobs.

Cleanliness and courteous staff

Room No.201 where I stayed was relatively small for the tariff charged.

Only the staff for cleanliness is good and the bell boys. The staff at the restaurant is clueless and unattentive. The reception is very selective in customer service. The breakfast standard has verging very poor although the chefs are good. Courtesy is totally lacking and no attention at details Choices

Mentioned above

Location only

Everything is too old

Cleanliness.and restaurant services

Room service was poor. You need to make 3-4 calls for any room service except the restaurant services.

The hotel entrance and sitting lobby was glamorous.

No one attended us to show our room and luggage, even though we waited 40 mins for check-in. Late reply from house keeping and reception many times. Difficult to access the swimming pool privately because so many young boys, girls, staff and bouncers were going to the hotel club from the front of pool.

In room dining service is very poor and operators handling customers calls for help are very rude and ill mannered

Ich habe das 1.Mal in meinem Leben einfach so ein kostenloses Upgrade bekommen Bierbrauerei& Club im Hotel Der Pool und der Garten haben eine schöne Atmosphäre im Hotel-Garten kreiert Theoretisch hätte man auch den Dampfraum und die Sauna kostenlos benutzen können und Spa-Anwwendungen machen können. Diese natürlich gegen Aufpreis. Leider hat das zeitlich mit den Öffnungszeiten bei mir nicht gepasst

Die Preise in der Bierbrauerei und dem Club sind wie in Deutschland bzw höher. In Indien hätte ich niedrige Preise für alkoholische Getränke erwartet Es wäre schön gewesen wenn die Öffnungszeiten für den Pool bzw die Spa-Behandlungen nicht schon ab 19/20:00 geschlossen gewesen wären. Dadurch, dass ich tagsüber Touren gebucht hatte, konnte ich diese Angebote leider nicht nutzen. Ich verstehe aber auch, dass die Mitarbeiter dann abends Feierabend haben wollen. Aber für mich wäre es schöner gewesen wenn sie länger offen gewesen wären Die Klimaanlage konnte man zwar auf der Fernbedienung temperaturmäßig verstellen, aber sie hat sich von selbst wieder zurück gestellt (allerdings muss man auch fairerweise sagen, dass ich das nicht bei der Rezeption angesprochen habe)

Bakwas , worst experience and bad staff behaviour

They gave me bad room initially, after requesting they changed after four days. Also my early check out one day before was not considered by you guys. This trip was very bad

Their behaviour and hospitality is very beared

The location is good. Connectivity is good. The staff is good.

The buffet was below average. In this price range there are other options where they offer very good food.

Good pool, nice staff.

Poor WiFi

Konumu dahil çalışanlarına kadar herkes güleryüzlü ve çok iyiydi

Yatağım kötüydü ve 18. katta kalıyordum bir üst katında sanırım odalarda düzenleme ve inşaat çalışması vardı belirli 1 saate kadar ses oluyordu.

החדרים ישנים ולא נקיים באמת. היו המון תקלות כמו וייפי חלש ולא תקין, לא היה מים חמים וכשחזרתי לחדר ראיתי שהמזגן מטפטף. החלפתי חדר והקבלה לא רשמה זאת באתר ובאמצע הלילה שמעתי רעשים ומישהי פתחה את המנעול בעזרת כרטיס וגם את המנעול שהןא חוט שנכנס למחילה ופשוט נכנסה לחדר שלי באמצע הלילה.

The hotel facilities were generally good and comfortable, and the food was reasonably good with a satisfactory variety and quality. The location was also convenient for our stay in Delhi. Overall, the physical facilities and food met our expectations.

The main disappointment was the attitude and professionalism of the reception staff. Communication was often very terse and, at times, came across as arrogant and impolite. In particular, a supervisor at reception was very abrupt while informing us that alcohol and outside food were not permitted in the hotel. Hotel policies are perfectly understandable, but they should be communicated politely and professionally. More importantly, the staff did not take the same care in explaining the hotel’s facilities, services and even some basic information that would have been useful to guests. When I raised these concerns at reception, they were only briefly acknowledged, with little indication of genuine concern or interest in addressing the issue. Overall, the reception team needs significant improvement in hospitality, communication and guest engagement. We also felt that the attitude and level of courtesy shown towards Indian guests was noticeably different from that extended to some non-Indian guests, which made the experience particularly disappointing.

Breakfast was very good

Delay in getting service

Location

Non courteous staff. Over charged F&B prices. Maintenance, housekeeping not that of an upscale hotel.

El desayuno es rico

El servicio de habitaciones debe mejorar mucho para poder estar a la altura de un 4 estrellas. Hemos estado dos días y medio en Nueva Delhi tres personas en una habitación. He pasado más tiempo en recepción que en la habitación, reclamando todo lo que faltaba: no repusieron las amenities, una única toalla grande para tres personas, cama supletoria sin almohadas (que es un sofá), las claves del wifi que nos dieron no funcionaban… Me marcho mañana y nada de lo que he señalado anteriormente está cubierto. Desastroso.

We had a wonderful stay at Hotel The Royal Plaza. The rooms were fantastic, spacious, comfortable, and well-maintained. One suggestion would be to have a bathtub in the bathroom, which would make the experience even better. The breakfast was delicious, with good quality and taste. However, for a longer stay, there should be more variety. Around 90% of the breakfast options were similar each day, so adding more rotating options would make the experience much more enjoyable. The location is absolutely prime, making it very convenient to reach different parts of New Delhi and nearby attractions. A special mention to Rethika and Deepanshu, who were truly amazing. Both were extremely helpful, sweet, polite, and welcming throughout our stay. Their service and warm attitude made us feel very comfortable and well taken care of. Overall, it was a lovely experience, and with a little more breakfast variety and enhanced bathroom facilities, the stay would be even better. We would definitely consider staying here again.

The main areas for improvement were the limited breakfast variety, particularly during a longer stay, as the menu was quite repetitive, and the bathroom facilities, where having a bathrobe would have enhanced the overall experience. Apart from these points, we were very satisfied with the stay, service, and location.

Good location Very clean

الافطار لابأس به ولكن لايرقي الي 4 نجوم والخدمه جيده في المطعم

الغرف صغيره جدا

La atención del personal con mi hija adoptiva, me ayudaban siempre. El desayuno y el personal, sobre todo Amit, servicial y amable. Alisha, la chica del room service, encantadora y muy profesional. Es verdad que le vendría bien alguna reforma, pero tiene encanto y al final lo que cuenta es cómo me sentí, muy cómoda, conforme avanzaban os días. Y a mi hija lo que más le ha gustado ha sido la piscina! Gracias Pradeep por estar pendiente!! Gracias también al personal de la puerta, de recepción, de seguridad, habitaciones, cocina y en general a la gente que allí trabaja.

Que la zona de fumadores fuera justo al lado de la piscina, y que algunas personas se bañaran con ropa de la calle, aunque es algo para ellos normal

Very Small Room & bathroom with Ugly view. They charged almost half of the room tariff for few hours early checkin but rudely refused breakfast. They didn't bother to even change/replenish linens, toiletries, water bottles etc.

Hotel was good.

Bath towel was not provided in the room no 1018 in which I have stayed. I have requested several times but it has been provided to me during my check out time . Which is really a very bad experience. Hotel is good but service is really very poor.

Staff assistance, location and ambience

Food should be available on but at a lower rate.

So very pissed with the language pickup staff Staying with this property fro..Last 4 years almost regularly, everything expect the luggage pickup staff is good. I requested for pickup but despite my continuous request person didn't arrive for 45 mins. At the end I have to take my luggage down nd it was troublesome as my 65 year old mom was also traveling along. On asking mottu uncle said I have only two hands nd will pick the language once he is fre this was too rude. I cant believe the royal plaza hotel situated at such a prime location does have staff for luggage pickup

Breakfast was the same every day.

Breakfast was delicious. Space also comfortable. Staff very cooperative.

Quality of beds. There was sound from within while sitting and changing the side upon lying.

We liked the ambience and infrastructure of the hotel. It was clean and impressive. Taste of food was good.

We were impressed by the ambience and infrastructure of your hotel; however, the overall service and hospitality did not meet the standards expected from a premium property. Our key observations are: Service vs. Ambience: While the hotel looks premium, the quality of service and guest facilitation does not reflect the same standard. Immediate Restaurant Billing: Being asked to pay immediately after every meal was disappointing. Most reputed hotels allow dining charges to be settled at checkout. This practice gives an impression of a lack of trust in guests. Basic Room Amenities: The room had only one water glass. When we requested a second glass, we were informed it would be chargeable, which was unexpected for a premium hotel. Housekeeping: The hand towel was not replaced on the second day, and we were told that replacing it would incur an additional charge. Basic housekeeping services should not require extra payment. Hospitality: Except for the doorman and one room attendant, we did not encounter any staff who greeted guests with a smile or displayed a welcoming attitude. Hospitality is defined as much by people as by the property itself. Restaurant Service: The serving etiquette needs improvement. When we requested four sweets for four guests, all were served in a single bowl. We had to ask for separate bowls, which should have been standard practice. Your hotel has the potential to deliver an outstanding guest experience, but service standards, staff training, and hospitality need significant improvement to match the excellent ambience. We hope this feedback is received positively and helps enhance the experience for future guests.

Ambience and Infrastructure

service and hospitality

One of the worst hotel experiences I’ve had. The room was missing basic essentials such as towels, toothbrush, toothpaste, and slippers. Housekeeping was careless, and we had to repeatedly contact reception for simple requests. The room key card frequently failed, making us walk to the reception several times just to regain access to our room. The service was slow, poorly managed, and disappointing. Definitely not worth the money, and I would not stay here again.

One of the worst hotel experiences I’ve had. The room was missing basic essentials such as towels, toothbrush, toothpaste, and slippers. Housekeeping was careless, and we had to repeatedly contact reception for simple requests. The room key card frequently failed, making us walk to the reception several times just to regain access to our room. The service was slow, poorly managed, and disappointing. Definitely not worth the money, and I would not stay here again.

How can i contact u guys Here one of the manager enter my room without my permission and he had duplicate keys and he enter my room

Their is severe security problem over here

Here's a polished version of your review: I would like to take a moment to appreciate a member of your team, **Diksha**. I'm not sure of her designation, but one thing is certain—she is truly a **star of your property**. The way she handles guests and manages challenging situations is remarkable. Whenever a guest is upset or faces an issue, Diksha steps in with patience, empathy, and professionalism, ensuring they leave with a smile. During my stay, after checking in on the **22nd**, I had booked **two rooms for five guests**, but due to a technical issue involving a third-party booking platform, there was confusion with my reservation. The situation seemed quite stressful, but Diksha immediately took charge. She promptly brought the matter to the attention of the senior manager (whose name I unfortunately don't remember), and together they resolved the issue efficiently. Thanks to their efforts, what could have been a frustrating experience turned into a smooth and relaxing stay. What impressed me even more was that this wasn't a one-off experience. Throughout my stay, I observed Diksha interacting with several other guests. On one occasion, I noticed a guest who was clearly upset. Diksha patiently listened, understood the concern, and handled the situation so well that the guest walked away satisfied. Employees like Diksha make all the difference in the hospitality industry. She is a true asset to your property, and I sincerely hope her dedication, professionalism, and exceptional guest service are recognised and appreciated. Please convey my heartfelt thanks to both Diksha and the senior manager who assisted me. They made my stay memorable for all the right reasons.

The rooms did not have enough sockets to charge the phone

I am extremely disappointed with my stay at Hotel Royal Plaza, Delhi. This was one of the worst hotel experiences I have had. The problems started right from check-in. I had booked my room for the same day and arrived at the hotel around 9:30 PM. Instead of a smooth check-in, the receptionist spent a considerable amount of time arguing about my booking. It was only after the duty manager intervened and instructed the receptionist to issue my room key that the process moved forward. Despite this, I did not actually receive my room until 11:30 PM, meaning I had to wait nearly 2 hours after arriving. After a long journey, this was completely unacceptable. Unfortunately, the poor experience continued. After finally checking into my room, I went to the hotel's restaurant for dinner. There was hardly any staff present, and there wasn't even anyone available to serve water. The service was extremely slow, and it took more than 45 minutes for my food to arrive. For a hotel of this category, such service standards are disappointing. The next morning, my privacy was disturbed in a shocking manner. Someone knocked on my door, and when I did not respond, a staff member simply entered my room without permission. When I questioned him, he said he had come to check whether the room was occupied and whether I had any laundry to give. I find this explanation completely unacceptable. Entering a guest's room without explicit permission is a serious breach of privacy and basic hospitality standards. Overall, my stay was extremely frustrating and unpleasant. The combination of an unprofessional check-in process, excessive delays, poor restaurant service, and a complete disregard for guest privacy made this a truly disappointing experience. I expected far better from a hotel with this reputation. I sincerely hope the hotel management reviews these issues seriously, improves staff training, and ensures that no other guest has to go through such an experience.

Very good

Nothing

Service is very bad

Location

Staff worse except manger and those guards.

A night short stay at the Royal plaza which a bit changed now. Looking better and dashing with old shine , rooms are renovated. Special room lock now which open easily. Lobby area is perhaps the best in segment old granite beautiful. Rooms are usually small , bath area just ok needs improvement. Food very costly.

Location is good

Out side food was not allowed, Hotel food was very expensive . One green salad price 1200

Worst Experience

everything starting from check in to check out

Atmosphere of this hotel very excellent staffs are very friendly am Happy about servise Thank u very MUCH

Excellent

Perfect, peaceful and best way of talking from ms.tripti..

Worst hotel ever Air conditioning are not working in rooms, Bc 10000 ka room, isse acha oyo le lo,

Everything is great and worth every penny. Rooms very small

Nothing

Room too small if two persons stay they should give two plug point in the room for mobile charging

Nice Room, great Ambience, well behaved staff & tasty food …. Special mention: Rekha & Mansi for very good service and excellent behaviour.

Liked the Fecility, ambience and staff. Very politely coordinated with guests. Food was also good. Relationship manager Deeksha Ji was well trained professional provided great hospitality.

Great stay. Diksha and her team are very helpful. She takes care of small to big all things. Amazing stay room 906, jagadeeshwar

Our server specially Amit Kumar was exceptional—friendly, attentive, and professional. He made our dining experience memorable