Hotel du Vin & Bistro Poole

Always a good stay here. Room was nicer than the last time we visited, staff are always friendly although the young waitress seemed very quiet. I had to ask her to repeat herself several times as i couldnt hear her. Other than that its a great stay. The bar staff are good and makes a wicked whiskey sour. Well worth a try. Parking is a waste of time. Only 6 spaces so you will be lucky.

Lovely hotel

Room high up which gave views over back of hotel but … windows steamed up and a challenge to open General decor and style of HdV was brill and staff v v good Enjoyable visit

Beautiful room. Restaurant was excellent

The Hotel du Vin is not cheap, but you get what you pay for. Our room was spacious, clean and airy. The bed was comfortable and the linen was crisp and white. We had a fantastic hot and powerful shower in a large bathroom.

Older rooms and carpet needs updating.

Such a beautiful and grand hotel. Practically perfect in every way.Fantastic location to the quay and town.Loved everything about it

Delightful restaurant staff.

Poor reception staff who didn’t want to talk to a female, but kept talking to my husband. When we needed support with the air con nobody answered the phone!

It was quirky but excellent

Went away for one night for our wedding anniversary room was beautiful reception she couldn't do enough for us breakfast was excellent would highly recommend this hotel

Excellent as always

Nice hotel well located in centre of Poole Breakfast is great

Recently renovated historic property in stunning Windsor Park setting. Superb staff who are extremely warm and helpful - going far beyond the hospitality of good hotels. Rooms were very comfortable although it could be a bit warm (given unusually warm weather and a lack of ac, something typical in the area). The biggest disadvantage is the steep stairs to access the rooms, although the staff readily assist guests with luggage. The food at the restaurant was delicious, and the atmosphere of the outdoor patio enchanting.

I booked at the last minute. The staff were excellent but I couldn't phone to the reception desk.

Beautifully decorated hotel.

Hotel is in a fantastic location, however it is a little tired, the car park is not very large and hard to get in and out of, overall it is just an average hotel with a large nightly fee.

Amazing staff

Staff very friendly and service great at breakfast. Room was clean and tidy and bed was comfy the TV worked and there was an option to cast to the TV. Didn't do this but there was an option. Room was a bit of a let down for a 6ft3 person the ceiling was too low and I hit by head on the smoke alarm, the shower was too low too. Windows were difficult to open as they hit the table and ceiling.

The hotel has an excellent restaurant with a decent menu. The bar is okay, but the intimate snug is lovely as is the wine tasting room.

Great stay - in particular, the barman (Zack) was excellent and a good ambassador for the hotel and the brand. All staff we friendly and the hotel was convenient to the old town. The breakfast at £24 pp was a little expense and hence we had breakfast outside of the hotel, aside from this, it was an excellent stay

Comfortable stay. No stress as very relaxed. Room superb with little extras. Food tasty and a good selection of wine, staff knowledgeable about the food and beverages available, as well as the local area.

Very friendly and helpful staff, couldn't do enough for us. Beautiful room. Would have liked more vegetables dishes on the menu plus a choice of breakfast prices. I'm not a big eater and would just have had some yoghurt and a couple of croissants, which I felt was not worth £24. Evening meal was delicious and puddings lovely.

Excellent room and superb dining. Not cheap but a real treat.

Great venue for a friends wedding reception. Very nice outdoor seating area which is a real sun trap. Will definitely stay there again if we are in the area. James was great with the wine tasting.

Hotel was great, although currently undergoing a refit in the bar & restaurant, service was very attentive. Parking is an issue as car park was full but there is a larger public car park, £13 per 24hrs, would be nice if, as a hotel resident they would off set this as the hotel car park is so small and can only fit 6-7 cars, so that would have been a nice gesture as a guest. food was great, but very small portions, I ordered the king scallops for starters only to have two scallops which was really disappointing, especially for the price!! overall a let down by the food, the service was great just a shame the portions were so small for the price you are expected to pay.

Very easy check-in, friendly staff, good sized room, comfortable bed. Extra large bathroom and balcony

The hotel was quaint, food was great and the staff were exceptionally helpful. We booked the mini suite which was beautiful but unfortunately the room was really cold due to the heating not working properly and we had to request the robes and slippers which were not in the room upon arrival. Parts of the hotel are currently being refurbished so there is disruption throughout the ground floor and there is a limited amount of parking on site, reserved for those with a blue badge. Aside from those issues we had a lovely couple of days at this hotel

Clean, comfortable, great staff.

Clean comfortable room, bed. Bistro food good. Lack of parking an issue.

Excellent Gorgeous weather for the 1st March

Very comfortable room, friendly and helpful staff, convenient location

Parking

Excellent servise in a lovely part of Poole, very convenient for the quay

Have stayed at Hotel Du Vin in Poole on many occasions & it never fails to impress

We had a night away at the Hotel Du Vin for my wife's birthday. The hotel was classy, the food was good, nice bar area. We would return.

We had a great time at the hotel and enjoyed an excellent night using the bar on Friday with a happy hour offer and £30 to spend behind the bar if we did not need our room serviced. We accepted this offer and enjoy a great evening in the lounge with our dog Mia. The only downside is that parking is extremely limited to only 12 cars.

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All fine, however it was irritating not to have hooks in the bathroom for bath robes & an accessible mirror with enough light for ladies to use when putting on make up etc & men to use when shaving.

The hotel was very clean and room nice but at the top of 2 narrow staircases which I wasnt told about and could been a problem for some. The bar staff were excellent. We ate 8n the restaurant and i have to say it was a big disappointment

Great service throughout, fantastic room and excellent roll top bath and shower!

Great staff. Dog very welcome. Great room. Excellent food.

Always a pleasure to stay at the Hotel du Vin in Poole. Lovely friendly service, exceptional comfort, great location for the old town and harbour and great if you're waiting to catch a ferry to the CI

Lovely hotel - central to the city. Fabulous restaurant- Parking is challenging

Lovely hotel, friendly and helpful staff. The food menu is very nice in the restaurant. The rooms are clean, well equiped, spacious and comfortable. The rate was very reasonable. I will definitely stay again next time I am in Poole.

Just had a quick 1 night stay. I was traveling with my elderly mum and Brooke on reception was so kind and accommodating. The room with accessible bathroom was excellent. Great location to enjoy the old town and very good breakfast.

Lovely hotel and super dog friendly. Would definitely come again

There was nothing that was too much trouble for the hotel and the staff. I made requests that, in some cases were not normal procedure for them, but they stepped up and provided the support I requested. I cannot recommend this hotel more highly. It really was first class.

We enjoyed our stay here over all. It’s a quaint building, with a lovely bar and restaurant area, and a nice walk along Poole quay just at the end of the street. The room however (named Mac Forbes), faced onto the street like a shop window which was odd and so we felt we couldn’t keep the curtains open. The exit for the Mill House annex (which the room was in) was right by our room door, so we heard all comings and goings. I’m told the door is being moved to the other end of corridor away from the room which will address this issue. Otherwise, it was a very comfortable room. We did have an issue with the shower, which was clearly broken (scalding hot only) which I reported on check out. Although there was nothing to be done about it at that stage, the manager dealt with this to my satisfaction.

Excellent hotel. Would certainly recommend it to anyone

Absolute great experience at Hotel Du Vin , Poole . Service was amazing . Restaurant food yummy . Rooms amazing . I can only say positive things about this property . Also the location is perfect . Will definitely return .

Unique property - much more interesting than the mega chains.

The room had a slight odour -Bodega- damp ? Drain ? Not sure - there was no fridge unusual in a hotel like this. Location was great. Staff were brilliant. Enjoyed our stay - did not eat in the hotel - lots of choice outside.

The room was on the smallish side-a basic room with not a great view over rooftop and extractor system for kitchens though could also glimpse the sea. Parking limited and spaces tight. Location great. Staff friendly. Food good. Ok for the price though feel the parking should be free given it's on hotel land.

We are regular visitors to Poole because our son and daughter-in-law live on the harbourside, yet our first stay at this hotel. We so wish we’d stayed here before and will be our hotel of choice going forward. The staff were welcoming and consistently friendly. The room was immaculately clean and tastefully furnished with a nod to the seaside location. Seconds from the harbour. The bed was large and comfortable. The stay was just faultless. Thank you

The room air conditioning didn’t operate and there was no ventilation, meaning it was extremely hot

Great customer service and a very friendly team. Hotel ideally located for the harbour and sea front. Spacious room with everything we needed for a comfortable weekend break. Easy access to town car park if hotel car park is full. All in all great value and we would return.

Superb hotel in Poole Old Town. Everything top quality.

This was a last minute booking made midway through ferry journey due to serious delays and much later arrival time meaning we felt unwise to then progress on with 3 hour drive. We booked specifically because it was dog friendly, near port, apparently 4 stars and had stayed at part of the chain previously and had 24/7 Room service for food on listing. we arrived just before 10pm, the room was essentially in loft on what had been hottest day of year so far and of course A/C was broken. We reported this and told nothing we can do as all booked just use fans. Food service we were told not available as kitchen closed but you could choose from the 4 options of late night snacks. Had the Croque Monsieur which was one of the four options - catastrophic food poissioning for next four days (I'd only had a bowl of fruit and yoghurt mid-morning prior to that). On arrival there were band aids left in bathroom bin and a distinct yellow tinge to the toilet water. I appreciate a last minute booking and can't expect the world but the room wasn't exactly cheap and given we'd not eaten the 24/7 room service to have a proper meal was one of the key reasons we booked it was very misleading and with it resulting in food poisoning was even worse. Won't be staying again and wished we'd made the drive in the end certainly not worth the money.

This was the perfect location for a stay the night before a ferry crossing. The hotel is well maintained and has a lovely bar/garden area. The room was modern and comfortable.

One of the better hotels in Poole. I would recommend this hotel. Parking is an issue, but 24 hr parking is available is close proximity, £13 for 24 hrs

Fantastic location and lovely room. Third time staying there but was a little disappointed with my room, it lacked character and the steps are so steep to get up to the room with a heavy case , I really struggled. Also I was in a separate part of the Hotel with its own entrance as a returning customer it really felt like a down grade. The room was immaculate and lovely bathroom but not what I expected from Hotel Du Vin.

This is the 4th time we have stayed at the hotel when visiting family. The hotel is in a great quiet location, a short walk from the key. Friendly staff and a great breakfast. We will be back.

Amazing!!

Great check in experience. Young man who checked me in was extremely helpful, friendly and attentive.

we had one of the mobility rooms so wasn't the best of rooms for us as we had a wet room rather than a bath and shower. we were told that it was fully booked but just wondered why we got that room. the food and drink was great and the bar and retaurant was a lovely area to sit in and relax

Lovely hotel in the the centre of Poole

IT WAS JUST A ONE NIGHT STOPOVER FOR US. BUT WE LOVED EVERYTHING ABOUT HOTEL AND STAFF WE HAD A MEAL IN THE BISTRO FOOD AND SERVICE WAS GREAT. THIS WILL BE OUR FIRST CHOICE OF HOTEL WHEN WE COME BACK. HIGHLY RECOMMEND STAYING HERE

The weather was cold and wet for late May and the large Georgian era room was difficult to keep warm. The gate to the courtyard never closed properly as it was warped as was the door to my room so the place was draughty. The room was well appointed with a very comfortable bed. The bathroom had a very high sided bath with a shower over. As I am in my seventies and unsteady on my feet I never felt safe having a shower. Dining was excellent with a beautiful dining room (the establishment had been the Mansion House Dining Club before being bought by Hotel du Vin) and the food matched, it was delicious and attractive.

Lovely hotel, great room & service. Room was large & great bath & shower. Comfy big bed.

The room we had (standard double) was large enough and of good quality with complimentary water. We stayed for 2 days and opted out of daily clean in place of £15 worth of drink vouchers for the bar. Staff were lovely, though there was no one around at all when we arrived at 1pm - so a poor first impression. Food was excellent. Drink prices seemed excessive tbh. Main issue was parking - they claim to have 10 spaces but realistically can get 7 cars in - no room left to open your car door to get out! Needs remarking allowing for size of modern cars. Overall a good experience in hotel, though local area looks run down and not very pleasant.

I run a hospitality business, so I thought long and hard before leaving even the slightest negative feedback for this hotel. It still deserved a 4, but could so easily have been a 5. The location is superb, can’t fault that. Period building, really well presented, superb artwork, great décor, very French in character. There were however two points that really did take the shine off a £300 plus night stay. The first was the parking signage. The signs stated “Resident parking only”, the sort of sign you see at a block of flats, no mention of the hotel, so we ended up parking off site. Which left me worrying about my Land Rover all weekend. The second was the room itself. Pretty nice, TV worked, usual amenities plus a free standing bath and king size plus bed, en-suite shower room, wardrobes, tea, coffee, etc. The only real problem here is the shower did not work and the shower tray was blocked. So even if I had managed to get some heat out of it, I was in for a short shower or flood the reception below. We reported it, on our way out to dinner reservations. They promised to look into it, and to their credit offered us another room (while we were on our way out). We declined, and said “no problem but you need to sort that” On check out I again mentioned the shower. Nothing on the system, nothing logged, zip, nada, nowt. The staff were kinda dismissive of the whole situation. I’m sorry, a deluxe room for £300 plus per night and the shower doesn’t work? Really? So you get a 4*

Quite disappointing. The hotel is really old and needs some refurbishment. The reception is on the second floor and our room was 2 floors above that with no lifts. I am 79 and had to carry 2 heavy suitcases up three flights of stairs. Room was ok clean and well stocked and breakfast quite good. Location was poor with no decent views or sights.

The hotel was very clean & the staff were excellent the breakfast was first rate. The dinning room I would put a quest mark on as the meal I had really upset me & my wife. So I’m not sure if I would like to return

Lovely large room with comfortable bed and sheets. Staff friendly and extremely helpful.

Disappointing experience. Hotel looking very shabby. Lunch was awful, food served before we even had drinks delivered. Food was cold. Room was uninspiring. Back to back TV’s are a bad idea! Staff seemed distracted and everything felt as though it was a huge effort for them. I didn’t expect to feel unsafe walking around the Main Street at 7.30pm. All in all a lacklustre experience.

Shame the car park was so small. Had to park about 10 mins away and reception staff didn’t have info on the car park (ie when we needed to pay). Other than that, all good.

The Hotel is in a great location but felt the rooms need updating and also really hard to get to the room as very narrow corridors. My room was really cold as the room itself was lovely so it was a shame as spoilt the experience.

We loved our stay. The hotel, the staff, the room and the ambiance were excellent.

A lovely place to stay, the only thing I did not like was the stairs carpet, a silly thing, but it felt very odd with the pattern

lovely hotel, friendly staff. Disappointing to be charged extra for car parking, and service charge automatically added to bill with extra space from gratuity. Had a room in the "Mill House" part of the hotel, so a bit small.

This was a business trip on my own. The staff are great at interaction with you which is great for a solo traveller. Claire leads the team well and get good practice appears to have rubbed of on the staff particularly the staff at breakfast and Zac on the bar. Carpark is narrow to get into and also limited small spaces so suggest the large public carpark meatballs if you're not a confident parker. Don't let that put you off the hotel though. It's very nice, breakfast is great and in a very handy location for the Quay that has plenty of bars and restaurants.

period hotel, nicely presented. Indivdual rooms. Great Bistro. 5 starts not awarded as food left in fridge from previous occupant. Our room beautifull but let down by bathroom fan not working and shower tray blocked drain. Small details I know, but shouldn't happen in a 4 star hotel

We stayed here for one night for our Babymoon and we stayed in one of the dog-friendly suites. It was one of the nicest hotel rooms we have ever stayed in! They even put a dog bed, doggy bag (with a ball and dog treats in), dog bowls with mat, and a lovely welcome note in the room. The room was gorgeous and comfortable, it had a bath in the room, lovely sofa/lounge area, plenty of tea and coffee and a great big comfy bed. The service at Reception was great.

Fantastic stay at Hotel du Vin, Poole. Gorgeous room, lovely breakfast and really friendly staff. The bar needs Guinness on draught though 😆

Amazing friendly staff great location and quality room definitely comimg back here

Always fab, every aspect from the staff, rooms bar and restaurant are top notch

Our second visit to this hotel. Staff are always very nice and helpful. Parking isn[t easy onsite but the adjacent public car park is fine. Lots of restaurants close by. Room was clean, fresh and comfortable. Breakfast was excellent on both stays.

Stayed here whilst visiting family. The hotel is situated in excellent location just by the harbour. The evening meal and breakfast were both delicious, served by friendly staff. We plan to stay here again, in the near future.

Our first visit to Hotel du Vin Poole and we really enjoyed our stay. Great room, lovely staff and excellent location.

Heating in my room did not work. Provided with a small heater. Not enough to heat the room. Staff communication poor.

We stayed here for the 1st time and were looked after so well. We have a small dog so were a little nervous but we need not have worried. There was a lovely table set right next to the restaurant area for us so we didn’t feel isolated. The breakfast was fab and we used the restaurant again for our evening meal which was again fab. Will look to stay again when back in the area

Staff were amazing and the hotel is beautiful. We can’t wait to go back.

Lovely property and rooms. Staff friendly and very helpful.

Excellent tasting menu with wines at very reasonable price

Lovely building, quirky, really nice room. However, the bar and restaurant staff are very bad. They run the bar especially for themselves, not for their customers. Waited 15 mins for thec3 staff behind the bar to serve us at our table. Gave up, asked for help from reception, who got it sorted. All the customers in the bar had to go to the bar to get a drink! Such a shame as its a nice bar. To make matters worse had to send chicken fillets back as they were still pink and uncooked in the middle. Chef incinerated them in the microwave and had them delivered back to us. I would normally expect them to be cooked afresh. This place needs better management

Hap hazard check-in, wacky description of where the rooms were, choice of 1 bottled beer and 1 bottled cider at the bar, no staff serving anyone half the time we were there.

Staff and service were very good. Room spotless but low ceiling, otherwise a perfect short stay

Great hotel in great location with lots of choice for restaurants nearby. Food at the hotel really good but if booking inclusive dinner quite a few of the choices had supplements to be paid. Breakfast excellent.. all hot food cooked to order. Lovely outside space for eating and drinking al fresco. Very small car park at the hotel but a big pay and display car park at the back of the hotel. Would recommend.