Comfort Inn Westshore Beach

Everything was great, customer service and the quality of the room for a great price.

Room not made up, Room #2 already occupied, Room 3 was upgrade apparently…. Very average

Stayed one night in Lakeview room 19. Will ask for same room again on my next visit.

All good.

Beautiful food in hotel

Good value for money - everything was there. Good parking, good food, comfy bed, clean - i would definitely stay there again

Lovely well managed inn with excellent staff very clean and a quiet rule which people adhere too

It was just off a dual carriage way so nowhere good to walk to for a meal or drink, I didn’t have a car so used taxis but found them expensive going back and forth to bars cafes etc you need a car really

Everything was lovely

Close to airport

Noise until late

The vibe, staff were friendly, willing to assist and customer focussed.

Not a biggie, but my boys could not get the TV to function when we returned home at night from a cool day out,

That a copy of my visa card was taken

The location to the beach

Getting in and out of the cabin car parks was challenging

we didn't have breakfast or any meal as we checked in late. Though we managed to catch up on all our Washing thank to the dryer. Nice cosy room and great location.

nothing I could think of. only that the iron board on the back of the bathroom door gave me a fright as it bangs around.

Everything is good and I hope people will stay there for than just one night.

Own stand alone unit. Private away from the main road. Quiet. Great meals at the pub.

Lighting was poor in the restaurant over our particular table.

TV & Microwave both did't work well, as we completely couldn't use them.

Didn't stay there

When we arrived, we found out it wasn't a pet friendly accommodation, so had to find somewhere else to stay. Got a refund for 4 nights but lost $220.00 for the 5th night not happy the manager would night refund us for the 1st night as it was short notice not due to any fault of mine. Not happy.

Location, cheap, clean and tidy.

Polite staff nice environment

Nothing

The room is good

Nothing

It was a good and clean room

Nothing all good

So very helpful. Clean, comfortable. Had dinner delivered to my room before I arrived, warm and beautifully presented.

Everything was pleasant

N/A

The room was spacious and the bathroom was a good size. The shower was nice and strong pressure but not enough to send you through the door. The bed was a king size and because we are tall people that was a bonus.

We couldn't turn the TV off at night. There was a screen glow all night. We couldn't find the plug to turn it off at the wall. It was up high behind the TV. Even the next day the staff had the same problem. The hot water tap in the kitchen area couldn't turn off. Some of the plates in the kitchen were unevenly numbered. ( 1 dessert plate and 3 dinner plates)

Close to bar and restaurant

Location

Small and nowhere to put clothes, luggage, toilet bags etc.no shelves, hooks

When I got to check in why did they ask for my license and credit card to be photo it didn't make sense or was it that they didn't trust me not happy at all.

Unprofessional people to deal with nerves that they did that to me as a guest

Really nice location

Nothing

Close to airport

Room very small

Its close to better motels for when they ignore your booking or you leave at 10pm from the noise

Rude and unpleasant vibe. More of a cheap backpackers pub than a motel. Rooms not as seen in pictures. Sinks blocked. Toilet filthy.

The bed was very comfortable and the room was very clean and quiet. It has a great bar as part of the facilities. If you enjoy craft beer, this is definitely a great bar for you.

The room was so clean that the overwhelming smell of floor polish lingered in the room the entire night. The floor was dangerously slippery from this polish. Only 3 pillows for 2 people in a king bed and no spares anywhere for us to have 2 each. The TV was not working and neither was the remote and we were unable to even operate the TV manually, as it kept telling us there was no reception. As we arrived later at night to the room we were unable to have this addressed by staff. We were a bit disappointed with our stay here this time.

It was a good place to stay

Great location, quiet! The beers in the attached pub were delicious!

All good!

Loved it tucked away cute little cabins able to park Right next to and it’s spacious inside very nice again shower pressure icing on the cake especially when it’s cold hot water the best!!! Would stay there again !!

Good service

Room was a standalone so was private, clean, aircom/heater worked well, everything you need in the room, small fridge, microwave, fresh towels and flannel then the complimentary toiletries, coffee making things, was perfect for my random overnight stay. Big room as well. Also the girls that attended to the reception whilst being waitresses were awesome, kind and helpful 😌

Besides the pub/restaurant, if you get there late (and have no car) then you'll have to use Uber eats/Uber to get to the other stores (wasn't a problem, I needed a dairy/gas station but nothing open until morning 😊)

We stayed at the Comfort Inn over Easter and had hoped for this accommodation to be better based on the reviews we had read. We saw a lot of areas that lacked attention in our unit. The shower head was lose and dropped down, so one needed to hold it while showering. It took me a simple multi tool and 10 seconds to fix it. It’s not that hard. The kitchen was full of ants that congregated around the rubbish bin and stove. In the morning I found dozens of dead ants swimming in the hot water kettle. Half the cutlery was missing. For four people there were only 2 forks and 3 spoons. These things are not hard to spot and to fix. Overall, the accommodation was not in line with the price even for the time of year. Other than that the stay was ok. The boys enjoyed the basketball hoop.

Nice manager and staff! Such a nice comfy bed and love the privacy of the self contained units.

TV did not work. Maybe the remote's batteries expired ?Neighbours on shared wall were easily heard. Guessing there was limited sound insulation. Bed was comfy enough. the cleaner smell in all rooms was overly noticeable. Looks like they meant for 2 cars to park in between cabins but actually was not possible.

The Manager at reception yelled at me Infront of my 8 month old son for trying to explain to her that she gave us the wrong room the room we booked & payed for in the description had a kitchette

The steak was absolutely to die for, melted in the mouth

Nice, peaceful and quiet.

N/a

N/a

clay area at front for parking. thin walls, so noisy neighbours who came in late made it unpleasant

Clean and modern cabin in seperate compound out back, okay but not what I expected and hotel bar and restaurant all closed. It was public holiday so fair enough but I wish I was told as I was expecting to eat in.

Loved the SKYTV options. It smelled of cleaning products when we arrived and everything was so clean!! Loved the check-in/out processes. Also attached to a pub with good local reputation. Loved it all. Has everything you need! Worth the stay.

The big coat rack in the way - could possibly have a smaller one instead. Also the ironing board on the back of the bathroom door was a bit inconvenient

Rooms need to be updated

Cosy feeling. Parking right outside the room

Neighbour's taking our park

Everything

Nothing

Did I eave a small white container labeled Triton hearing ? Please advise a yes or no. Thanks Shirley Maclucas

We were annoyed to have our credit card demanded to photocopy in case of damages, which says a bit about the hotel. I’m not even sure it’s legal! But the cabin was excellent with all amenities provided. Fortunately it was dry weather during our stay! The pub is close at hand and is well known for good food and a wide selection of drinks, as well as large TVs for sports events. Quite a good choice for the Napier Festival period.

TV didn’t work. Someone came to check but couldn’t fix it.. No idea what’s in the conditioner bottle but it isn’t conditioner. Very noisy water sounds from next door. Nice location but that’s about it. Travelling for work and thankful it’s is just for one night. Come on, be better.

Nothing

Booking.com clearly states breakfast included but that is not true. The restaurant was booked for a private function and we were told that we can have dinner in the pub adjacent to the restaurant that is visited by the locals for drinks and betting with tables and chairs not designed for a relaxed dinner. My spaghetti bolognaise had spaghetti, bolognaise sauce and less than a teaspoon meat.

The toilet was not working properly was piling up the water and has to wait to come down for another person. Said with free wifi, they denied giving the wifi when said mentioned not working but the tv was working not sure. Not friendly for a family who wants to cook and eat no oven , microwave was not functioning but replaced when request .

We forget some of our stuff but we can not make contact to ask of our stuff is found and can be retourned to our adress we don’t like that

Nothing at all. Best to stay away from this property

Cockroaches, rundown, dirty, staff very difficult to reach when checking in and when trying to call regarding the cockroaches. They didn’t even make up the room when requested to have so. Also sent an email about the cockroaches but NEVER got any decency to reply. Very poor customer service!! Please, if you also have kids, stay away from this motel.

Good accommodation, with pub restaurant attached, very popular for food and serves 30 beers.

The rooms were their own separate accommodation dwellings and had everything needed, really clean and serviced daily. For the room rate, it was so worth the value given.

The room had everything needed for a vacation. All cooking needs were present as well as table, chairs and sofa to relax and be comfortable. Felt like I was at home. Even TV had sky available. I highly recommend this place.

Nothing

Pathetic staffs no one as was at the check in counter. We had to come and go back 3 times The rooms had an woefully odor and no enough toiletries and other staffs provided

Very clean simple accomodation. Kitchenette limited. Had a pot but no hot plate. Was very quiet. Bed very comfy, easy to access beach

Location

When I tried to check in the receptionist told me that you have paid the fee but I have to take your credit card details as a bond but i became suspicious so I didn’t accept that So I didn’t stay So I lost 179 NZD It was my first time in my life which somebody as me to photocopy my credit card details

I was underwhelmed by the property and believe it was about $40 overpriced.