Hotel Diamonds and Pearls

De locatie en de grootte van de accomodatie

Jammer van het ontvangst. De vrouw kon niet communiceren.

De indeling en aankleding van de kamer en gebouw

De verwarming was ondermaats, 4de verdiep met de trap was voor ons te hoog

DIT ZIJN OPLICHTERS! Contact met accommodatie is 0!! Ze reageren niet via booking.com en ook niet via telefoon! We stonden voor de deur, NIEMAND AANWEZIG!! Ook geen codes gekregen om binnen te gaan… Zeer jammer want hierdoor was onze datenight VERPEST!! Hebben we een andere accommodatie moeten boeken….

ALLES !!! Lees ook zeker de reacties op Trustpilot! Bedden zitten vol bedwantsen, mensen onvriendelijk of niet te bereiken!

Mise à disposition de capsule café

Petite chambre peu équipée , pas du tout de rangement , salle de bain froide , chauffage impossible à mettre en route , sol primaire . Personnel mal aimable , ne cherchant aucun contact pour faciliter le touriste

L'endroit La déco La grande chambre avec terrasse L'accueil

Het was koud.. geen warming in de kamer. Dekdeken is te dun. Geen waterkoker voor evt kopje thee… koppie apparaat werkte niet.

Te koud.

Die Lage ist gut. Aber leider ruht sich das Hotelmanagement darauf aus.

Die Heizung funktioniert nicht richtig. In einem Zimmer hat sie gar nicht funktioniert (Zimmer 4). In Zimmer 2 hat sie nur ganz wenig warme Luft abgegeben. Wir haben gefroren, konnten kaum schlafen. In Zimmer 2 war das Klo dreckig. Insgesamt war es in beiden Zimmern nicht besonders sauber. In Zimmer 4 funktioniert der Fön nicht richtig. Das Gehäuse des Föns ist zerfallen. Obwohl andere Reisende diese Probleme schon angesprochen haben, scheint sich das Management nicht darum zu kümmern. Man ruht sich wohl auf der guten Lage des Hotels aus. Bringt einem aber nichts, wenn man nicht schlafen kann.

Geen personeel gezien, enkel telefonisch contact gehad om code van een sleutelkluisje te krijgen (en zo dus de sleutel te krijgen - in te checken?!). Veel (kleine) gebreken in de kamer, zo doet de föhn het niet, hangt de wc-rol houder los, kan de deur naar het dakterras niet op slot, sluiten de gordijnen niet, kamer wordt verwarmt via de airconditioner (wat niet goed werkt), kamer rook smoezelig (wellicht door het tapijt dat er ligt?). Inrichting is leuk, antiek en locatie is ideaal! Lekker bad en over het bed viel ook niet te klagen! Prima voor 1-2 nachtjes

Prima,vooral de bedden lagen heerlijk en het ontbijtje was smullen 😇

Gordijnen konden niet heel lekker dicht

Ruimte en locatie

Aardig personeel. Het interieur is leuk, hier is veel aandacht aan besteed.

De kamer had onderhoud nodig, kleine dingen die niet heel moeilijk te verhelpen zouden zijn maar wel een slechte indruk gaven. Zo zaten er gaten in het bedlinnen, de gordijnen hingen deels los, de muren waren wat beschadigd en een ornament dat aan de muur had gehangen, was weg, maar schroeven en een ijzeren plaatje met scherpe hoeken staken er nog in. Ik heb een wc rol om het ijzeren plaatje geduwd (dat ging net) zodat wij ons hoofd er niet tegen zouden stoten, omdat het precies bij het hoofdeinde zat van het bed. Dit had verwijderd moeten worden, had eenvoudig gekund met een schroevendraaier. De douchekop zat wel erg hoog en was wat wiebelig bevestigd. De wc stopte 's ochtends met doorspoelen en de buurman kwam bij me vragen of ik wat zeep over had, terwijl bij ons juist de koffie ontbrak omdat, naar bleek, de voorraden op waren. Het personeel was echt heel aardig en behulpzaam en ik zou dit hotel best een tweede kans willen geven, maar eigenlijk was t niet helemaal naar verwachting. Niettemin wel echt een mooi charmant hotel op een gave locatie.

Lokatie, midden in het centrum

Geen receptie, moesten wachten tot iemand de deur open deed om in te checken. Ontbijt niet beschikbaar. Personeel heel sagerijnig. Je ontvangt een sleutel om binnen en buiten te gaan. Alles verouderd, bed zeer slecht. Oke voor een nachtje. Volgende keer in een echt hotel. Lokatie is wel perfect!

Locatie in het centrum van de stad, ideaal om te voet naar restaurants en cafe’s te gaan in en rond de Grote Markt of om het Antwerpse nachtleven te ontdekken.

Ik zou het hotel aanraden voor vriendengroepen die een propere en comfortabele kamer willen maar niet op zoek zijn naar luxe (alle comfort was aanwezig). Voor koppels die een romantisch weekendje weg willen of een kamer met dat tikkeltje meer zou ik dit hotel niet aanraden.

Het ontbijt was top

De badkamer en toilet in het 4-persoons appartement hebben weinig privacy

Super locatie

De bedden zijn oud en versleten matrassen

Locatie echt uutstekend

Onpersoonlijk. Er werd geen enkele taal gesproken. Moeite om de sleutel te pakken te krijgen. Parkeren in Parking = prima maar niet privé en niet voor 27,50 Kamer met dakterras ligt op de derde etage, te bereiken via een soort verlengde wenteltrap

Geen ontbijt genomen

Douchen niet in het bad maar cabine

Fantastische locatie, kamer zag er super leuk uit, evenals beneden

De douchekop was niet heel schoon, voor de rest wel een heerlijke kamer

La ubicación. Y la cama era muy cómoda.

No estaba limpio, sólo tiene 3 ganchos de pared para tu ropa, habia que usar sillas y mesas para poner la ropa. Ropero y cómoda antiguos son sólo decorativos y están descuidados.. La recepción fue pésima. No sé para qué piden que avises a qué hora llegarás (supuestamente para que al menos puedas dejar la maleta si llegas antes de la hora del check-in), si estuve parada en la puerta por mas de hora y media, no había absolutamente nadie y era a puerta cerrada. No es un hotel, es el alquiler de un cuarto. El cuarto era frío, no habia mas mantas ni a quien pedírselas porque nunca habia personal a la vista. Las escaleras son angostas, si llevas maletas debe ser muy difícil subir. La tina estaba atorada.

De kamer zag er leuk uit

Plafond lekt, geen personeel en als ze er waren kort af en onvriendelijk

Het hotel was prachtig ingericht en een zeer ruime familiekamer. Maarten heeft ons met veel enthousiasme ingecheckt en tips voor de stad gegeven.

De kit in de badkamer. Het uitchecken moest bij een dame waarmee lastig te communiceren was ivm taalbarrière

Mooie kamer! Top locatie Heerlijk ontbijt en vriendelijk personeel

Niet geslapen

Vies

Uitstraling en de vriendelijkheid van Maarten. Voor een nachtje weg is dit een mooie parel die is verborgen achter de bekende groenplaats

Niks

Beautiful presented…

Locatie.

Toeristenbelasting

How close to the centre it was

Nightmare to find in the car. Detailed address did not take us via the satnav to the address. Ended up being directed by some man who we contacted on the mobile, who we took to be the manager/owner ( we never found out as he didn’t show his face the whole time we were there) around the inner streets in roads that we shouldn’t have been driving ( and worried we will end up receiving fines) The website made no mention to advise that it was located in the LEZ zone. Had to pay £27.50 euros for use of the garage (24hr).

Lovely old building in a great spot.

Sign advising you can’t flush the toilet paper. Front facing rooms very noisy with construction and partying all night on the street even on a Sunday night. You can’t access the property yourself you have to ring when you arrive as doorbell goes unanswered. Not convenient if you are travelling in a data only sim.

The location AND the calm, also the style of the room

Super super centrale. In pratica sei ad un passo dalla piazza principale e dalla cattedrale. Parcheggio a pagamento (23€ al giorno) di fronte l’albergo molto comodo. La camera è molto carina

Lo scarico del bagno non funzionava benissimo e per tutta la notte ha continuato a scaricare influendo sulla qualità del sonno.

- ligging top - personeel vriendelijk en eerlijk - kamer vintage maar gezellig - ontbijt lekker

- kamer zou een beetje bij gerenoveerd moeten worden .. ( gaten in de plinten en vloer dicht stoppen met een kurk dop mmmm ook een plan maar miss niet de beste ?) - we hadden een gat in 1 van onze muren/afgesloten kast ( het voelde een beetje alsof we begluurd werden .. ik heb daar een handdoek voor gelegd, maar uiteraard niet de bedoeling )

Frühstück, Lage und Einrichtung.

Schlechte Instandsetzungsarbeiten im Sanitär Bereich.

The design of the hotel is nice as we like this style .not everyone may like old fashion furnitures .

Staff during breakfast not much communicative , just had feeling that they waiting when we finish and pay so they can clean up and forget about it .

Excellent breakfast managed by a very helpful lady.

Lage des Zimmers, die Terrasse.

Zu wenig Licht, Beleuchtung funktionierte nur teilweise, obwohl wir darauf hinwiesen geschah nichts. Sehr ärgerlich!

Matras was kapot, schimmel op kamer. Geen personeel te zien

Bedden

Quirky

Worst renovation job I have ever seen! Check in very confusing

Needs a bag elevator

The location was great from a tourist perspective but poor if you wanted a decent nights sleep. The tiny pedestrian street outside was a plethora of bars, restaurants and cafes, which came alive around midnight and didn’t cease till 4am, including drunken brawls, people shouting and just being rowdy.

Several light bulbs were not working so lighting was bad, made doing makeup hard. Tiny narrow steep stairs and no lift, so extremely tough for my 70 year old body to drag our suitcases upstairs. No help from the staff. If I’d known I would never have booked. No mention on the Booking.com site. Breakfast was continental with zero choice.

Great location close to city centre

The bed sheets were ripped up and had tons of bed bugs, left the hotel covered in itchy bites, the floors squeeked and had rips in the carpet and chair was broken and cracked aswell as the decoration in the room, the bathroom doors both had huge gaps in them so you could easily see in and out, speaking of bathrooms one of the sinks didnt work and the other one had cracks in them and the showers barely worked properly, the shower also was super disgusting and covered in limescale. the air conditioner barely worked and the room felt like a sauna the entire trip. The reception literally never had anyone there and never could get in touch with them for anything at all

A Wonderful breakfast and great location

Didn’t even get to stay at the hotel. I arrived to a locked door, after ringing the call button about 10 times and calling their main number multiple times (each time the line said the number had been disconnected), I decided to not stay. The hotel reached out and asked when I would be checking in. I told them what had happened and to cancel my reservation but I have yet to hear a response back from them about the situation. Don’t stay here.

Convenient location.

Rather shabby! Lethal staircase and certainly not suitable for older people.

The location is very good.

The furniture in the room are not antique, they are just rotten and disfunctional. No keys for cabinets and drawyers, broken legs and bad condition. Exhaust in bathroom did not work at all. Request for a second blanket (written before arrival) was ignored. Atmosphere is not like in a hotel but an air b&b, a breakfast room was always empty and no staff on site, a pretty common are always abandoned. Sad. So we decided also not to have breakfast.

Nothing

Dangerous and disgusting. Bugs everywhere and feel weird if you understand.

it's raining in the room. drops of water fall from the ceiling onto the wardrobe, further disturbing sleep, already strongly disturbed by the movida active until late at night. I think the price of the room is very high for a very noisy room! strongly dissatisfied with the service received, I absolutely do not recommend this "hotel"

The location of the hotel is excellent. You can see the cathedral from your windows. The hotel itself is a piece of art. Very nice decorated, with good quality vintage furniture.

Center. Friendly staff. Room.

The location

The dreadful Amex room with bed under the stairs and 2sets of incredibly steep stairs to a bathroom on a landing in full view of the building alongside through a huge landing window it was totally unacceptable.

The room and the location of the hotel were great

The staff was not very hospitable. The place was recommended to us and the owner was supposed to be a welcoming and talkative host, but the women that received us appeared unable to speak Dutch, French or English. So communication was very difficult and limited. There seemed to be no interest whatsoever in the guests. Also they were nowhere to be found whenever we got in or went out. So it was very quiet and didn't feel very hospitable. Really a pity, because the venue itself is really great. It was really the host that put us off.

Location is perfect

Cramped rooms, very narrow staircase on 3 levels with bathroom in the middle. Fridge not switched on, hairdryer not working, smell in bathroom, light out.

Very nice location and decoration of the hotel was very homey and pretty

The shower door was broken in my room

Incredibly unfriendly staff. Didn‘t fell welcome at all.

The hotel staff and location were great

The room we stayed smell sewage, specially the upper floor one and probably no ventilation.

Super warm welcome. Rooms are filled with great historic furniture. Roof top terras is amazingly quiet and gentle. Really recommend this place. In terms of location and look and feel. It is not a hotel with all facilities. But if you want to have a warm, scincere and authentic experience. I would recommend to go. You can walk south of this hotel and in a few minutes you will experience great local vibes.

good location, "special" decor

heating did not work...

The Diamonds and Pearls is a privately run boutique hotel with five guest rooms. It is lovingly furnished, making you feel like you're in an antique shop. The lounge and restaurant are beautifully decorated, making you feel immediately at home. The hotel's location is excellent, right in the center of Antwerp. A parking garage is easily accessible in five minutes on foot. Mr. Maarten sent us the address of the parking garage and gave us a warm welcome. The beds were comfortable, and everything was clean. When we arrived, the room was a bit chilly, but thanks to individually controlled air conditioning, we were soon nice and warm. I would particularly like to highlight the breakfast. It was wonderfully different from the usual buffets thanks to the table service, and offered everything you could wish for, lovingly prepared. We can only highly recommend this hotel.

We loved everything. The comment is not a criticism but a fact in this historic building: the hotel has no elevator. The narrow stairs in the semi-darkness could be challenging for people with disabilities.

Nice decorations, cosy

A bit cold, heating was working, but not powerful

Overall we had a great time in Antwerp. The hotel was in a lovely location and I loved the terrace. The price we paid was great. We paid €160 for two nights for the junior suite with terrace.

Unfortunately the WiFi was really bad so I couldn't use my laptop. The room was very overdue for a renovation and we had to take three flights of stairs each time because there is no elevator. We also didn't have a tea maker either, we could get tea from downstairs but that's inconvenient.

This was our second stay at Diamonds and Pearls. It is a very special hotel, located in the old center of Antwerp. It feels like entering into a secret world when you get there. We very rarely saw any staff- only at check in and check out but did not miss it. It was like our own hideaway in Antwerp. The rooms are decorated with antiques giving the hotel a sense of elegance. This is not a hotel for people with mobility issues. The stairs are narrow and steep. This is also not a hotel for customers who want everything to be perfectly manicured. This is a hotel for people who want something unique and special.

the room was well appointed and had great character and charm. we loved this place. take only small luggage bags as the small steep stairs are hard to negociate, no lift.

Bed bugs 🤮

Location

Stairs are horrible

Excellent location in the ancient part of Antwerp right next to the cathedral. As it was in December the Christmas markets and the food markets are also on your doorstep. There is an abundance of shops,restaurants also close by. We opted to have breakfast for our first morning and this was beautifully presented (Continental style) although if you have any food allergies or preferences you need to tell them in advance as you are limited on what is presented to you. Our rooms were of a decent size and once the hot water arrived (you needed to run the taps for 5 minutes) there was good pressure for the showers.

There is a fine line between shabby chic and shabby and unfortunately this falls on the latter part. I would not classify this as a hotel it is more like an Airbnb. Upon checking in we were not shown to our rooms but told they were on the first floor. This was reached via a VERY narrow staircase. Upon entering our rooms we could not work out the heater controls and the radiator in our bathroom was not working. When we went back down to ask for assistance the host had disappeared! There is no staff on hand in the evening you are given door keys for access from the street. The photographs on Booking.com show a welcoming fireplace and a bar. We stayed at the beginning of December and it was quite cold this would have been an ideal opportunity to have a welcoming fire lit and the place to have some essence of Christmas. Sadly this was not the case. The place is littered with strange objects. We had a large display cabinet in our bedroom full of glasses /photo frames and fake grasses on top. Half of which had been modified to hang some clothing. An antique wardrobe would have been more practical! This place is in such a beautiful location and yet it appears that there has been no investment in the upkeep . It needs decluttering and renovating.

Unfortunately didn’t have a chance to try breakfast but I will next time, lovely place and friendly personnel

it is a sweat little Boutiquehotel. The location is phänomenal. We had the Cottage on like 3 floors. The cottage for our opinion would need to be renovated than it would be a gem. If you have four people, the elderly should definately stay downstairs. The staircase is interesting. Cute little garden. Who loves antique furniture would not be dissapointed.

Not ideal for older people, the stairs are very very narrow, if you have a luggage you have to lift it yourself on those very narrow steps, no elevator and the staff dont help, we have 3 luggage's it took us more than 15 minutes to take it upstairs. No recommended for older people.The room was nice but the bed sheets were old, almost translucent for the use and with a big urine spot, definitely not clean, I slept on the other side of the bed. The only good thing is the location but there are many options in the same area with better and modern amenities.I don't recommend it at all.