Hilton Phoenix Chandler

Clean and easy to find and quiet

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I didn’t like this day we had to stay somewhere else

Nice n clean, pool was also nice n clean. Beds are comfortable. Shopping n food near by. My grandbabys loved it

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My check-in experience was quite unpleasant. The receptionist did not assist me properly. When I arrived, she was not at the front desk and I had to look for her in order to be helped. After that, in a rather unfriendly manner, she told me that my reservation was not showing in the system and that if I had made it through Booking there was nothing she could do. She even suggested that I had made the reservation incorrectly, despite the fact that I was clearly showing her on my phone that the dates were correct. After asking her several times to please check again and search more carefully, my reservation finally appeared in the system. I had already been driving for four hours, and the reason I choose good hotels is precisely to avoid situations like this. Unfortunately, the receptionist’s attitude made the experience very uncomfortable and left me with little desire to return.

I travel frequently to this area this is my "go to" hotel. The staff is very helpful and friendly, I am always greeted by Jeff and Justin with a smile and a a very welcome feeling. I am very particular about where my room is located in the hotel and they are very accommodating to that. The rooms are very nice and clean, it's a nice quiet hotel in a quiet area, the food in the restaurant is good and they have a little coffe/snack shop downstairs. There is a large bar area for all who like a night cap. There is also a Chuck E Cheese next door if you need entertainment for your kiddos. I have been a customer at this hotel for several years, it is a great place to stay if you're in town looking for a hotel.

Cleanliness

Front Desk Agent Jeff is amazing at hearing and solving my issue. His consistent can-do attitude is always welcome as I enter back into the Hotel in the afternoon

Clean and friendly staff

Parking lot was messed up

Great experience at the Hilton Phoenix Chandler. Staff was very welcoming, I showed up earlier than expected and was able to get checked in no problem. Much thanks to both Jeff and Justin at the front desk.

We had a great stay at this hotel. Staff was super helpful and friendly, especially Morgan, and the hotel is in a terrific location near the mall.

My stay at this hotel was great. All of the staff were very helpful, especially Jeff who was helping us sort out a problem and gave us dinner recommendations. Overall, I recommend this hotel if you want to stay in the phoenix area.

Beware overpriced I stayed 3 days reservation was for a pool side room when arriving shower broke and did not work poor conditions, then moved to new room only to have leaks in ceiling and tv not working and shower in this room still broke, when this was brought up I was blew off then billed 426 for a down graded room also had chages on my room I never purchased stay away

When my daughter and I arrived around 8:00 p.m., we discovered that there was no toilet paper in the bathroom. There were fresh towels, but the bathroom had clearly not been cleaned. There was hair everywhere, dried blood, and presumably urine stains on the floor, and a dirty sink and shower. In addition, the deadbolt lock on the door was broken. We politely explained the issues to the front desk. They curtly responded that we could have two rolls of toilet paper, but there was no one on site who could deal with the remainder of the issues that evening. We were also told there were only two remaining rooms in the hotel, and we could not move to another room. Finally, the front desk told us the flat top lock was just as secure as a deadbolt; however, our hands were small enough to flip that lock from outside the door. As two women traveling alone, we did not feel secure at all during our stay, and the mess in the bathroom was repugnant. We will never stay at a Hilton property again.

close oarking

noise outside, smell of gas plant across street

Upon checking in, I was called an asshole. Ruined my experience as to also ruining future business with Hilton hotels.

Very friendly staff.

It was a little loud.

This is by far the worst hotel I've ever stayed in. Not just the worst Hilton, but the worst hotel, period. I stayed for 4 nights during Christmas and this is what happened. - First Night: -- The EV charger was not working. The hotel stated that they have EV charge on-site and this is the only reason why we picked this hotel over the closer ones. The lady at the desk said the EV charger often doesn't work and EV charger is not her responsibility as it's managed by another company. -- Checked-in and as a Hilton Gold Member, I received $30 daily food and beverage credit ($15 per guest for two guests). At check-out, I only received $15 daily credit and not $30, so used the chat option on the app to talk to the hotel, but never received a response from the hotel in app. I had to talk to them to get the credit adjusted. -- Went to the room, there was no toilet paper in the room, none. - Second Night, came back and the room was not cleaned. The facial tissues ran out the first night, and didn't received replacement. I talked to the lady at the desk, she said she'll put in a request for the room to be cleaned the next day. Also, she will bring new facial tissues to the room for us, which never happened. - Third Night: I saw the cleaning lady in the morning and asked her to clean our room, she said okay. Got back at night around midnight (Christmas Eve), the room was again NOT cleaned. The guy at the desk said there is nothing he can do and offered us to towels. Then he finally, looked up another room and moved us. The room is right next door, but we had to move everything to the new room, this is after midnight. I asked him to get the manager, but there were no managers available. The guy said he'll have the manager contact me to apologize first thing in the morning. - Two additional nights in the new room and then checked out. However, I did not receive any apology or calls from the manager.

i had the buffett, no matter which hotel i stay at, the eggs are cold.

Exhaust fan in bathroom

DISGUSTING PM FRONT DESK STAFF 11/13/2025 I called at 8:00PM and spoke to a male representative at the front desk. Without even trying to help, he would just transfer my call to CRS and then every time I would call back he would just put my phone call on hold then send it back to CRS. After trying numerous times to speak someone on property instead of just being on hold and being transferred to CRS. His female front desk colleague picked up but she wasn’t any help and not willing to help. When I asked whom I’m speaking with for reference she just said UMM ILL GET YOU TO RESERVATIONS. It’s sad to see a franchise hotel with this type of staff that’s unprofessional and uneducated. Send them all home if they don’t want to be there and help. I will write to Corp about this nasty encounter 1-888-4HONORS

It was clean

The only thing I didn’t like was there were headphones in the gym and once I started sweating they shocked me in my ear.

Location was great. Staff was very friendly. Comfortable bed and nice clean bathroom and shower.

Room service not available during middle of day. And room service staff was short staffed so it took a while to get through to place an order.

I've stayed here many times before and is the only place I'll stay in the Phoenix area. The rooms are quiet and easily darkened to keep out heat and light, and the showers are in excellent condition. The housekeeping staff is amazing. The place has gone cashless, which is an obstacle to older folks like myself who do almost everything with cash, and they do not have lunch options, but the amenities are respectable and I would return when I'm in town.

The staff was very professional and polite.

Easy, friendly check in and check out. We didn’t take advantage of any of the extras. The room was clean and quiet.

Staff is awesome, very friendly, room is clean and the workout room is excellent.

Awesome experience. Clean to the T. Staff was great. I loved it.

Could use a few rune ups in general... But overall a solid hotel.

Clean, good location

Room was great. It had a nice balcony. Wish I could have stayed longer.

Good location near shopping center. Kind front desk. Good gym and outdoor pool

The restroom didn’t look clean

The room was in poor condition, scuffs all over walls carpet had stains, bathroom tile and grout had mildew

Nice hotel with very friendly staff

Nice place to stay

Nice restaurant

The location was nice and convenient

Our room was dirty. Found ear pods left on a table, a button battery was left one one of the beds. The nightstand was full of dust, and the window had lots of spider webs all the way around. A pillow was dirty/stain with hair on it. Hand towel hanging in bathroom had hair on it. When all of this was told to staff at the front desk, all she said was that she would let the person know that was supposed to have cleaned the room. She repeated that each time I told her of an issue that was wrong.

We enjoyed our stay. Parking was easy and accessible and the room was very comfortable. We also enjoyed a hamburger in the lounge area in the evening.

Love the experience.

Hotel is great regarding how nice it is. We had to get a hotel bc our air conditioner went out. We checked in around 1am. The girl at the desk was friendly with quick check in. She had told us that she would put the date as August 2nd and check out August 3rd. Our keys weren’t working to get back into the room. My husband went down to speak to the front desk. They said we had to check out because they have us for August 1st to August 2nd. We have an email showing our stay is from August 2nd to August 3rd. The front desk said there’s nothing they can do because we booked through Expedia. We had to pay for another night because our air conditioner is not fixed yet. We spoke to Expedia and they called the front desk. They are not willing to refund even though the email states August 2nd-3rd. Expedia escalated the issue and will look into more.

Felt very comfortable Awesome staff

Great property , very clean, helpful staff. Many restaurants and shopping store nearby

Great stay! Nice and quiet.

The front desk staff was amazing. Eager to please you and work with you . One of the best stays I have had anywhere. Will definitely return

Very clean lobby and super friendly staff

What a horribly maintained dump. The EV chargers didn’t work, and the self absorbed millennial behind the desk didn’t care or even understand the issue, nor care to get off her phone and try to help. The AC didn’t work due to battery failure, the lights were not working, bathroom was dirty and the overall feel of the room was neglect. On the bright side, you could spend 22.00 for a crappy continental breakfast, so there’s that. Hilton has really changed for the worse. I’m far more impressed with competitors offerings this decade.

Great staff, very accommodating. Clean, close to everything

I got a balcony that showed a beautiful view in the picture , but my view was a noisy industrial thing blocking the view. I shouldn't have had to pay the extra for the balcony.

Our daughter was hospitalized 1/2 mile away it was very convenient . Service & staff were great .. very close to shopping, food & very short distance to where we needed to be.

Staff

good beer

I loved the lobby area of the Hotel. They really have it decorated beautifully. It almost feels like you’re walking into a living room of an expensive home.

I did not like that they do not provide microwave and a fridge inside each room. I never finish my meal when I go out to restaurants and I always like to have a refreshing cold beverage in the fridge when I wake up in the middle of the night. So it’s super inconvenient to have to get up, leave from my comfort space, and go all the way down stairs to warm up my food and get a beverage.

Very nice hotel. Great staff and good restaurant

The walk out balcony was worth it. Amazing view. The room was very nice and comfortable. Black out curtains 👍 Very close to the Chandler Fashion Center and lots of nearby dining options. The hotel has a starbucks

Pros - Friendly Staff, Location near shopping and restaurants. Pool was clean, Price was good Cons - Location is across from power plant and next to freeway (noisy, being ear plugs), rooms need attention (paint, no trash can in bathroom) I likely wouldn’t stay here again. I think there are other places in Phoenix that would be better. The proximity to the power plant was not good. I would compare this to more of a Hampton Inn, and I was looking for a true Hilton Hotel experience.

Very underwhelming, especially for "King Suite". From the oldest TV I've seen in a hotel in 3 years, to dirty carpet, and a faded chair. Even the bathrooms tissue roll didnt even exisit and it was just sitting on the counter. Theres nothing "King" or "Suite" about this place. Save your money or just stay at a Motel 6 and youll get tje same if not betyer experience.

I first stayed at this location for my grandson's wedding in 2022. Our family had a wonderful time during our stay! I've stayed here whenever I'm back in Chandler. :)

We didn’t have a microwave or a way to heat some snacks but everything else was fine

Nice hotel

we had a king-junior suite on the 6th floor (618) the air-conditioning unit was on the roof directly over the bedroom and sounded like a jet plane was up there...very difficult to sleep.

This is the second "hilton" hotel i have stayed in and if rather stay in a hampton by hilton which ironically is considered the budget option within the chain. Its very dated very poorly maintained, lacked basic amenities. Location is the only positivity as there is a large shop g complex less than 5 mins away. The entry key lock gave us an electric shock on every use and lighting was poor there is one small light ad you enter and a lamp thats it

Friendly and fast service. Clean and comforable room.

I liked the lay out. Also it was very accessible from the road.

Nothing

The listing said that there would be free breakfast but there was not. This was a selling point for me, so I was VERY disappointed to find out there was not breakfast provided. Also, when I got there, my ironing board was broken. I had to put 2 requests in before they got me a new one.

My first trip to Arizona and this property represented the state very well. Awesome room and great customer service

FAST STOP

All good and easy

It’s your standard Hilton. Booking through Expedia gave me a room with a window that faced the giant hvac unit outside and nothing else. There were very few guests staying at the hotel and the restaurant /bar service was very slow and the food was just ok. It is next to ponderosa so that was convenient, but nothing else was.

There was a loud

Room assigned was 318, room was noisy - overlooked a/c fans and bathroom was next to electrical room which emitted a humming sound all night. Contacted front desk every day for resolution, could not change rooms and did not get resolution. Poor customer service.