Kingspark Zoo
Kingspark Zoo, Mangaung Ward 20, Bloemfontein, Mangaung Metropolitan Municipality, South Africa- Park
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Hotels in Bloemfontein8.1Excellent(1,218 reviews) 
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Protea Hotel by Marriott Bloemfontein Willow Lake
by Protea Hotels by Marriott
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About this hotel
Modern & Luxurious Rooms:
Protea Hotel by Marriott Bloemfontein Willow Lake offers modern and luxurious rooms for a comfortable stay during your visit. The rooms are designed to provide a relaxing and stylish environment for guests to unwind after a day of exploring the city.
Convenient Amenities & Facilities:
This hotel boasts a range of convenient amenities and facilities to enhance your stay. From a swimming pool to a conference room, restaurant, bar & lounge area, and internet access, guests have everything they need at their fingertips. Additionally, limited room service and undercover parking add to the convenience and comfort of your stay.
Ideal Location for Exploring:
Situated on the border of King's Park, the hotel provides a great base for exploring Bloemfontein. With nearby attractions like Loch Logan Waterfront, Mimosa Mall, and Kingspark/Vodacom Stadium, guests can easily immerse themselves in the city's vibrant culture and entertainment options.
Experience luxury, convenience, and an ideal location at Protea Hotel by Marriott Bloemfontein Willow Lake. Book now for an unforgettable stay.
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Important Information
Please note that NO firearms and/or weapons are permitted on these premises. Any firearms and/or weapons found or brought onto these premises will be dealt with in accordance with Marriott’s policies and procedures in this regard. The owner, manager and/or operator of the hotel reserves the right to refuse or deny entry to these premises should a person be found in possession of a firearm and/or weapon contrary to Marriott’s policies and procedures and/or contrary to any applicable laws or fail to comply with Marriott’s policies and procedures in this regard.
The owner, manager and/or operator of the hotel and its directors, officers, employees, agents and representatives will not be held liable for any loss, claim, damages or injury resulting from firearms and/or weapons being brought onto these premises and/or being stored on these premises, by whomsoever caused or arising from the negligence or gross negligence or wrongful acts or omissions of the owner, manager and/or operator of the hotel or its directors, officers, employees, agents and representatives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
11:00 AM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Garden
Laundry
Luggage storage
Safety deposit box
Bar
Fax/photocopying
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Dry cleaning
Breakfast in the room
Packed lunches
Currency exchange
Non-smoking throughout
Private parking
Outdoor pool
Daily housekeeping
Designated smoking area
Accessible parking
Shuttle service (additional charge)
Special diet menus - on request
Wheelchair accessible
Pool with view
Toilet with grab rails
Lower bathroom sink
Higher level toilet
Paid WiFi
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Fruits
Outdoor fireplace
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access
Mobile app for room service
Room Types
Guest Room, 1 King
Up to 2 guests4 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This modern room is decorated in neutral tones and has an in-room shower and separate toilet.
The room facilities include an executive work desk, tea and coffee making facilities and an electronic safe that can accommodate most laptops.The flat-screen TV has select satellite channels.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
4 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneFaxAir conditioningHair dryerDeskToiletPrivate bathroomSatellite channelsInterconnected room(s) availableHardwood or parquet floorsElectric kettleWardrobe or closet
Guest Twin Room
Up to 2 guests4 sqm2 Twin bed (90-130 cm wide)
This twin room features a pool with a view. Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
4 sqm
Courtyard View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneFaxAir conditioningHair dryerDeskToiletPrivate bathroomSatellite channelsInterconnected room(s) availableHardwood or parquet floorsElectric kettleWardrobe or closet
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(1,218 total)
Provider-sourced guest reviews.
3/10
Reviewed Sep 10, 2026Road to hotel
5/10
Reviewed Sep 9, 2026Basic room with outdated deco. Hotel needs an upgrade.
Uncomfortable beds, small rooms. Outdated furniture. Uncomfortable beds
7/10
Reviewed Sep 6, 2026The staff was very friendly and always helpful
The room was small with the bathroom in the same place as the bed. I didn't like it.
10/10
Reviewed Sep 2, 2026Convenient and easy to find, ample parking for us which is a must. Close to the Free State Stadium - a trip to Bloemfontein is incomplete without a stay at Protea Hotel Willow Lake.
n/a
10/10
Reviewed Aug 31, 2026Excellent breakfast. Friendly staff.
Nothing
10/10
Reviewed Aug 26, 2026Le service
10/10
Reviewed Aug 23, 2026The service was really great
No toothbrush
8/10
Reviewed Aug 7, 2026Yes the breakfast is excellent, nothing to complain. My son enjoyed his breakfast specially with the croissants around. Location is very good its in the heart of the city, safe place and as well as accessible.
Oh the dresser mirror in the room is short, the chair on it , I thought I'll fall down. The hair dryer plug on that room 317 is loose, my son has to hold pushing it while am drying. The fridge is small and just on the floor, it could have been elevated with something at least. The shower curtain is not curve., along the shower glass. It's all transparent, I mean no privacy, well its fine if you're a couple.
8/10
Reviewed Aug 4, 2026Good location, friendly staff
No gym, and the room was on main road
10/10
Reviewed Aug 2, 2026The staff are amazing, nothing is too much trouble. Even a coffee at 6am on a Saturday before the gentleman even clocked in.
Nothing. It is an older hotel but the vibe is great.
10/10
Reviewed Aug 2, 2026Good
Nothing
8/10
Reviewed Jul 23, 2026Very good
Not applicable
6/10
Reviewed Jul 23, 2026Bed was super comfy, but linen on bed as well as towels were worn and torn.
Super noisy location of the room. We asked nicely for a room with a view, and the request was ignored. Staff yelled outside our window at 5am waking us up. Waited 40mins for a room service cappuccino. Bathroom door is thin and semi see-through. Very uncomfortable when someone is in the toilet while room service brings something. Toilet flusher kept falling out of the wall.
8/10
Reviewed Jul 22, 2026Easy to find.
Was alittle odd to have the shower and bed next to each other.
9/10
Reviewed Jul 19, 2026Great hotel,great service.
10/10
Reviewed Jul 17, 2026We had breakfast on a previous visit and enjoyed it very much, but this time we requested breakfast packs which were wonderful on the road as we left early, at 04:00 for our next destination. I however enjoyed the dinner, which was curried ox tribe with samp, which one do not get at most venues.
There is nothing we did not like for all was made comfortable and we also received the room we requested and a reserved parking as I am on crutches. The reception and porter staff was so helpful and very friendly.
10/10
Reviewed Jul 15, 2026Rooms and breakfast
none
8/10
Reviewed Jul 13, 2026Dinner was only average
10/10
Reviewed Jul 13, 2026Friendly staff and good location
7/10
Reviewed Jul 13, 2026Amazing staff
9/10
Reviewed Jul 8, 2026Great Location!!
Everything was great
7/10
Reviewed Jul 1, 2026The food had limited variety
8/10
Reviewed Jun 30, 2026Clean and quiet, buffet dinner was lovely.
Think the price per night is getting too expensive.
1/10
Reviewed Jun 29, 2026Location
Formal Complaint Regarding My Stay I would like to formally express my disappointment with the service I received during my stay. Upon arrival, I was simply handed a room key and expected to find my room on my own. No one escorted me to my room or offered any assistance with my luggage. While I was having a meal with my son, a staff member approached me and informed me that my room was being changed, without providing any explanation. I had to ask to speak to the manager to understand what was happening. When I returned to my room, I discovered they had already moved the beds ect before I had the opportunity to go back or give permission to enter the room after they have me the room card .I found this completely unacceptable and a serious invasion of my privacy. The replacement room was an interleading room with a connecting door to the next room. Throughout the night, the guests next door were talking loudly and partying, making it impossible for me to sleep. Overall, the lack of communication, poor service, and disregard for my comfort made this a very disappointing experience. I expected a much higher standard of hospitality and would appreciate a response regarding how these issues will be addressed and I feel that you should re-inburse me for my stay as I could not sleep at all. I even took videos so that you can hear.
8/10
Reviewed Jun 27, 2026Service is great. Room is very nice
Please fix the TV channels!
10/10
Reviewed Jun 23, 2026Lovely Hotel. Clean, modern, safe
Nothing applies
9/10
Reviewed Jun 22, 2026Staff were excellent - accommodating our requests. Hotel was clean and comfortable bed.
10/10
Reviewed Jun 7, 2026Staff hospitality, clean rooms, good food
Nothing
7/10
Reviewed Jun 1, 2026Rooms were clean and comfortable. Staff were helpful and kind.
Omitted to inform us that we were eligible for discount because we were 12 people...
7/10
Reviewed May 31, 2026The food was exceptional and I love the peacocks that are roaming around the property. The staff were super friendly.
4/10
Reviewed May 28, 2026Location
The hotel seriously needs refurbishment. The carpets are worn and furniture dilapidated. Not on Protea hotel standards.
2/10
Reviewed May 28, 2026Nothing.I will not stay there again.
There are no lifts if you do not stay on the ground floor and you have to carry your luggage up the stairs.
8/10
Reviewed May 24, 2026Our room was clean 👌, friendly staff
Misunderstanding about us paying for one person for breakfast even though I booked and paid for 2. I wanted to use the hairdryer and it hah dust on it, maybe it should be kept in the drawer to prevent that again
8/10
Reviewed May 23, 2026Location
Bad AC noise in room. Analogue TV signal
1/10
Reviewed May 17, 2026I was given a room that was already allocated to someone else with a note addressed to Mr Miya and when i finally got a different room there was an empty bottle of water at the door and the pillow cases were dirty
9/10
Reviewed May 11, 2026Excellent service
7/10
Reviewed May 11, 2026The breakfast was awesome, the beds were comfy and it was perfect for a one night stop over. The staff are very friendly and helpful.
The rooms are quite small but are adequate
7/10
Reviewed May 10, 2026The breakfast was fair
None
9/10
Reviewed May 9, 2026Le petit déjeuner.
La ville
10/10
Reviewed May 6, 2026Their hospitality is at a high level 110% My family really enjoyed staying at the property over that weekend.
I loved everything about it .
10/10
Reviewed May 3, 2026Location was perfect
Nothing
10/10
Reviewed May 2, 2026Friendliest, most welcoming and helpful staff
6/10
Reviewed Apr 30, 2026Location and friendly staff.
The room setup was not so appealing, the room was small. I requested a room at the top floor, but was placed on the ground floor for some unclear reasons.
9/10
Reviewed Apr 28, 2026N/A
N?A
9/10
Reviewed Apr 28, 2026The place as a whole
Nothing. Place was fine
10/10
Reviewed Apr 27, 2026As always the staff is excellent
10/10
Reviewed Apr 25, 2026Location
Nothing
10/10
Reviewed Apr 18, 2026The bed was sooo comfortable !! I didn’t want to get out. It was worth every cent! The breakfast was very good also. The hotel used to be my favourite spot in Bloemfontein in the past years and I was happy to see that the atmosphere hasn’t changed.
Well for a 4 star hotel they could assist guests with opening that long door, especially when carrying luggage.
7/10
Reviewed Apr 5, 2026It was a nice location and very safe with good service
How my room was designed. There is no privacy when a person showers. A curtain isn’t good enough
8/10
Reviewed Apr 5, 2026Staff was very friendly
Rooms very small
6/10
Reviewed Mar 30, 2026Food was good and rooms/beds very comfortable.
Room we booked was not room we got. No assistance offered with bags to new room. Draught beer was finished in bar and no replacement kegs? On a Saturday evening. Staff service not great. Couldn't charge food to room to pay at checkout. Had to go fetch wallet in room to pay first. TV channels very limited
10/10
Reviewed Mar 27, 2026Excellent food and staff . Comfort order of the day
The fact that I booked only one day
10/10
Reviewed Mar 26, 2026Comfortable place to say. People were so kind. The staff members were kind.
Nothing - it was a very good experience, clean and organised space
10/10
Reviewed Mar 13, 2026Sehr schönes Hotel, schöne Zimmer, sehr sauber, Essen ist sehr gut, Service wunderbar und herzlich. Ein Ort zum Wohlfühlen!
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Clean rooms
- •Good location
- •Great amenities
Areas to consider
- •Room size is small
- •Food quality varies
- •Cleanliness issues in common areas
Cleanliness
7.74/10Mixed reviews regarding cleanliness; some praised it, others mentioned issues.
Service
8.71/10Consistently mentioned as friendly and helpful by several reviewers.
Location
8.75/10Location praised for convenience and proximity to amenities.
Room Quality
7.2/10Some reviews mentioned small room sizes and issues like the air conditioning.
Amenities
8.73/10Amenities like the pool and grounds were appreciated, though some areas could be improved.
Value for Money
7.69/10Mixed perceptions on value, particularly regarding food pricing.
Food and Beverage
7.24/10Noted as a point of disappointment by several guests.
Overall Experience
8.71/10Most guests enjoyed their stay and mentioned they would return.