Jo An Palace

La proximité du centre historique.

proximité de la vieille ville bon petit déjeuner acceuil affable propreté

Pas de parking . La douche n’est pas dans la salle de bains ( minuscule) mais dans la chambre ce qui est inédit et peu pratique. Le décor très froid évoque davantage un hotel d’affaires qu’un hébergement de tourisme .

Great location near Old Town, friendly staff, smooth checkin process

Room design quality feels more 3 than 4 stars

Proximité du centre Facilité pour se garer Établissement moderne ,piscine sur le toit Accueil chaleureux

Le petit déjeuner rien de surprenant Chambre trop petite Tu te douches et tu inondes tout ,dommage Rien pour poser ta valise La piscine un peu sale

Très central, proche du centre ville à pieds. Très agréable piscine en rooftop !

Douche petite

Non trovavo parcheggio, e quindi c'è un problema. Bagno era rotto qualcosa e si allagata tutti giorni.

Overall, a good-quality hotel with the old town and sandy beach nearby. The restaurant has a limited Buffett selection of food. Dinner is okay, but drinks are charged extra. There is also a small pool bar on the rooftop, which is a great place to relax.

Emplacement idéal et personnel très serviable

Petit déjeuner moyen. Le pain n’est pas très bon et le buffet manque de fruits frais coupés et variés

The breakfast was good. The location is good, close to the park and old town.

The parking was a lottery.

Everyone was very kind and helpful , but Olga was the best!Big thanks to all the staff!!!We will definitively come back ;)

Lovely hotel, very central to everything for a very good price. They welcomed us with a lovely bottle of wine and fresh fruit for our anniversary which really made our stay! Thank you

personeel aardig en goed kamer ook goed

mocht meer eten bij het ontbijt

Nice room but small. The reception people had excellent servicealso the bar. The cleaning was not so good. Small terrass with pool, not room for everyone. Beakfast okey. We did not try the evening food but it was included in our room. The best that it was so near the old town!

I liked the location, staff and modernised rooms

Some of the rooms have not yet been modernised causing our group to move from room to room but the staff were very accommodating

location, reception area

poor quality fixtures and fitting, looks nice from a distance but not upto standard for the price. AC no remote, very basic TV

Lovely city hotel Nice pool on roof Food ok Breakfast ok but dinner very nice indeed Nice walk to old town 800 yds away Beach 12 mins away Worth staying here

We had a wonderful stay at this hotel. The hotel itself is beautiful, the staff are always friendly, welcoming, and cheerful, and the food was absolutely delicious. On our last day, we unfortunately had a small accident – our child accidentally damaged some bathroom equipment. We were charged €100 for the damage, which we completely understood. However, a few weeks later, the hotel contacted us to let us know that the actual repair cost was lower and they refunded the remaining amount. This level of honesty and customer care is truly exceptional and shows how much this hotel values its guests. We highly appreciate their professionalism and integrity. Thank you for making our stay so enjoyable. We would be happy to return and highly recommend this hotel to others! ⭐⭐⭐⭐⭐

I regret having to write this review, as the majority of my stay was wonderful. The hotel was modern, clean and well maintained, the facilities were good, and the location was ideal—quiet enough to relax, yet only a five-minute walk from the Old Town. Unfortunately, my overall experience was completely overshadowed by the way I was treated after some of my personal belongings went missing from my room. I had a small bag containing souvenirs and jewellery worth over £100, which had been sitting on the desk/shelf for most of my stay. On the final night, I noticed it had disappeared. I genuinely believe this was an honest mistake rather than theft, as I had items of much greater value in the room that were not touched. My assumption was that the cleaner had accidentally mistaken the bag for rubbish, despite it being nowhere near the bin, while actual rubbish beside it had been left behind. When I first reported this to reception, the receptionist was kind, sympathetic and as helpful as she could be. She explained that the bins had already been collected, meaning it was unlikely the bag could be recovered, and suggested speaking to the manager the following morning. The following morning, my partner spoke with the manager, whose response was incredibly dismissive. Rather than showing any concern or attempting to investigate, he implied the situation was our fault and simply advised us to contact the police before abruptly ending the conversation. When we returned to check out, another receptionist apologised initially but then began questioning us in a way that felt accusatory, implying we had fabricated the situation. I made it clear that I wasn't expecting compensation—I simply wanted someone to acknowledge that a mistake had likely been made and offer an apology. The manager approached and was extremely condescending. As I tried to express my emotion, I was told to calm down. Despite me being the person who had reported the issue, he repeatedly directed his responses to my male partner rather than me, refusing to engage with me directly. Throughout the interaction, I felt spoken down to, blamed and treated as though I was being dishonest. Losing my belongings was disappointing, but mistakes happen. What ultimately ruined my stay was not the missing items, it was the complete lack of empathy, accountability and professionalism shown afterwards. Had the staff handled the situation with understanding and respect, I would likely still have left with a positive impression of the hotel. Instead, I left feeling upset, dismissed and unfairly accused.

Die Lage hat uns sehr gut gefallen, da die wunderschöne Altstadt sehr nah war und ebenfalls die Bushaltestelle, von der man Ausflüge in die nähere Umgebung unternehmen konnte. Busse an den langen Sandstrand fuhren sehr oft. Das Personal war sehr freundlich. Ein besonderes Dankeschön an das Reinigungspersonal😊

Das Frühstück hat uns nicht so gut gefallen, es gab z.B. kein heimisches Obst, z.B. Melonen, obwohl es diese sogar sehr günstig (Kilopreis €1) auf dem Wochenmarkt zu kaufen gibt. Die Spiegeleier schwammen im Wasser in einem Warmhaltebehälter.

Un bel hôtel, bien placé et doté d'une belle décoration de qualité. Le personnel est très sympathique et le rooftop avec la piscine est vraiment très agréable. La taille de la chambre est convenable. La restauration était très correcte dans son ensemble. J'apporte une mention spéciale à Afina qui gère le restaurant et qui est vraiment adorable ! Bravo à elle pour sa gentillesse et son professionnalisme.

La salle d'eau était malheureusement trop petite et très mal aménagée bien qu'elle ait été faite avec goût. C'était compliqué de prendre sa douche, en faisant attention de ne pas arroser toute la salle d'eau. L'insonorisation était vraiment moyenne mais aucun bruit la nuit. La vue sur le mur depuis le balcon de la chambre n'était vraiment pas terrible alors qu'ils pourraient faire quelque chose de mieux à avec des végétaux. Il y avait un vrai manque de place pour ranger se affaires, pas de porte bagage. Le bureau était egalement trop petit. Les desserts au restaurant n'étaient pas bons.

Locația excelentă, foarte aproape de centrul vechi, maxim 10 min de mers pe jos. De asemenea, ușor de ajuns la plaja urbană. Organizare bună pentru servirea meselor, cu un meniu variat și cafea excelentă de la bar (contracost ce-i drept). Piscina îngrijită, perfectă pentru relaxare.

Lipsa locurilor de parcare, dar cu răbdare se găsesc locuri în apropiere. Internetul mai slabut. Canale TV limitate.

Чистый, комфортный номер. Уютный отель, отзывчивый персонал.

На наш взгляд, отсутствие кулера с обычной водой за ужином и в принципе в отеле, не является нормальным. Понятно, что это заработок отеля, но это не правильно. Завтраки были вполне нормальными, но ужины были ужасны. Мы абсолютно не капризные гости, но так портить продукты, это надо ещё постараться! Отелю пора задуматься о смене повара..

Kind and helpful staff, elegant rooms, and great buffet

Came home two weeks ago after 10 nights here and really can't recommend the hotel highly enough. I had the biggest room with a balcony that I've ever had as a solo traveller and without having to pay a single supplement! Within 5 minutes walk from the beautiful Old Town, harbour and museums and with fabulous views from the roof top swimming pool. I stayed half board and the food, served buffet style and with plenty of choice, was delicious, fresh and varied. Their staff are wonderful and always welcoming. Special mention to Eva and Olga on reception and Athena in the restaurant for their friendly and extremely professional attention. Many thanks, I'll definitely be back! Francoise

Proche de la vieille ville

Literie fatiguée Absence de parking

Η τοποθεσία, το πρωινό, το φιλοξενο και πολύ εξυπηρετικό προσωπικό στην ρεσεψιόν, εστιατόριο, κλπ

Τα λευκά είδη, ( λίγο φθαρμένα, παλιά...), τα οποία δεν άλλαξαν μετά το πρώτο βράδυ, ενώ δεν άδειασαν ποτέ τα καλάθια σκουπιδιών κατά την παραμονή μου. Επίσης, υπήρχαν πολλά κουνούπια...

L'emplacement avec un parc frais et ombragés avec des jeux pour enfants. L'ascenseur avec du jazz.

L'espace de piscine n'était pas disponible pour ce poser au calme avec un livre. La piscine n'est pas entretenu en ce moment. Elle n'est disponible qu'à partir du 23 avril mais vu qu'elle avait un fond d'eau et des algues au 8 avril. C'est pas sur qu'elle soit prête a la fin du mois. Pour le petit déjeuner, le café n'a pas de goût. Le lit bébé avait des traces marrons et des trous. Le lit avait déjà bien vécus. Dans la salle de bain, pas d'espace pour poser les biberons et affaire du bébé. La lumière de la salle de bain s'éteint toute seule et trop rapidement. Il y a un minuteur. Peu d'endroit pour pendre une serviette. Possible de décorer la chambre avec vos serviettes notamment sous la télé. Cet hotel n'est pas a recommander pour les familles.

Η τοποθεσία ήταν κοντά σε ότι μπορεί να χρειαστείς (ΚΤΕΛ, super market, κα.). Επίσης, πολύ καλό προσωπικό. Ευγενικοί και χαμογελαστοί. 10/10

Καθαροί χώροι, πολύ ωραίο δωμάτιο.

Établissement neuf et bien décoré. Jolie piscine Très bon accueil . Très bon emplacement. Petit déjeuner varié et de qualité . Je recommande !

Variety and the quality of the foods

Space is small during busy times

מיקום היה מעולה ממש כמה דקות הליכה מהמרכז, אהבנו את ארוחת הבוקר! החדר היה קצת צפוף בשבילנו עם תינוק(היינו אחרי המלון הזה במלון אחר בחדר יותר קטן ולא היה צפוף)

The staff were brilliant, all very pleasant and obliging. The location was great, and the hotel was very clean and comfortable.

Breakfast was a bit of a letdown. The tea/coffee machine didn’t work properly and the cooked food was barely warm.

We zijn hier voor de tweede keer en weer helemaal tevreden. Mooie kamers, vriendelijk personeel en een fijne sfeer. Zeker een aanrader!

Alles wat goed

An absolute gem of a hotel. Not only was it modern, clean, with everything you might need from a hotel, the staff were really helpful and it is in a great location. Without a doubt, I wouldn't hesitate stopping here again.

Location, location location 💚 Really enjoyed our stay at Jo-An hotel, the staff are lovely & rooms very clean. Ideally placed to visit all of Rethymno on foot, so many cafes, bars & shops nearby and the old town literally 5mins away

Aamupala oli tylsä, mehut huonoja ja lämpimiä. Uima-altaalla rikkinäisiä aurinkovarjoja ja aurinkotuoleja. Altaalla kuivuneita kukkia.

Tolles Hotel, zentral gelegen. Vielleicht etwas laut, aber mit der Klimaanlage kann man die Fenster nachts geschlossen lassen.

Location is super, friendly staff and the beds are super comfy to sleep in.

Norhing

Nice location, modern feel.

The AC was dripping, the bathroom was a bit rusty and the bed was very uncomfortably soft. Breakfast was very mid.

On arrival we thought it was lovely . Entered the lift with suitcases and grubby and unkempt. Room back ogmf hotel and it was very basic and small , bathroom smelt fusty and could hardly open the door which got stuck on hand basin . Nothing like the picture on Web page . We checked out as for 2 weeks could not manage here . Hall way carpet had seen better days . Food basic and limited choice . Really disappointed as we've been coming to reythmnon for years . Totally mis leading as it looks like it's been re vamped definitely needs it ! You do not get what the website page says and this was booked with jet 2 !

Travelled with Jet2 to this hotel. Check in was straightforward with a friendly and helpful receptionist. The double room allocated was quite small but adequate for a solo traveller although it was lacking in storage space. There was a rail with 5 hangers for clothes and no drawers so not really suitable for more than one person. The room had a fridge and also a safe. The safe was charged at 2 euros per day which I think should be included in the room as it is classed as a four star hotel. I was also disappointed to find there was no kettle in the room. The room details on the website do advertise a kettle so this needs to be addressed. Again, as a four star hotel, some of the basic facilities seemed to be lacking. The bed was very comfortable and everywhere was very clean. Linen changed after 3 days and towels about the same. The bathroom was very modern, great shower and toiletries were supplied as well as slippers and a bathrobe. I was half board but chose not to eat dinner there, apart from one evening, as there are so many authentic Greek restaurants in the town. Breakfasts were very good with a big choice of hot and cold food. The dinner I had was not really Greek food and not very hot, so pleased I was able to eat out. There is a lovely roof top area with sunbeds. Not sure how easy it was to get sun beds as I dont normally do much sun bathing and prefer to be out and about. The hotel is located just 5 minutes walk from the start of the old town so it is ideal for getting around. There are some very reasonable trips in the town to the south of the island, which I would recommend. Overall I had a lovely week in Rethymnon and would not hesitate to use the hotel again. The location is great and the staff were always helpful and friendly. As to the rating, due to the lack of some basic ameneties I would only give this a 3 star rating.

Lovely central hotel with incredibly helpful staff especially the ladies on reception. Athena In the dining area and her young colleagues are a delight. We had no issues with the room, its size or the choices of food. If you are looking for a hotel with some character and guests of mixed nationalities it's a real gem.

Very nice hotel including a comfortable room with everything we needed. Very good breakfast and the evening meal wasn’t too bad either. Good pool and very helpful, friendly staff. Excellent location near the town and marina where there are fantastic restaurants with a nice view of the harbour.

The hotel was incredible! It’s right in town so the location was perfect, our room was a nice size and very nicely finished. The rooftop pool was lovely and had some nice views across the town. The staff were super helpful and extremely friendly! We will definitely be recommending this hotel to our friends and family and will book to stay again one day! I was a bit sceptical about this hotel after reading some of the reviews on here but they are absolute nonsense! The hotel is very clean and the room we had was a lovely size. I would recommend asking for room 108 as this was the room we had which was perfect!

The hotel appeared to be ok on the inside however the food was usually cold and not often warm. The pool area wasn’t clean and staff particularly looked miserable moaning when ever someone moved their sun lounger. On arrival the pool was green and algae surrounded the edges of the pool, not very inviting. Most days we spent days at the beach which was expensive but saved some hassle around the pool. So glad we did as my partner is now in A and E with a stomach bug picked up from contaminated water, namely pool water and is severely ill still from last Thursday which was the last few days of our holiday. We did not eat anywhere else and did not use any other pool , Shame as now he has been diagnosed with Giardiasis.

Staff gentile e premuroso, struttura confortevole e molto pulita, colazione varia e gustosa. Mi hanno organizzato una gita favolosa alla spiaggia di Elafonissi.

skvelá poloha priamo v centre

הקירות בין החדרים דקיקים, רעש מהמזדרון מיטה לא נוחה. אי אפשר היה לישון

בידוד, מיטה, שקט

Muy buen desayuno. Habitaciones muy limpias. Piscina muy bien. No está centro pero la ubicación es muy bueno.

No entraban las toallas para la playa

The pool is absolutely filthy, green scum all around the pool, the beds and tables were dirty and dilapidated, the room for 3 people was way too small even for 2 people. There's a climate tax charge of 10 euros a day for us totalled too 100 euros on the day of check out which I wasn't advised of when checking in. The food was cold as it was prepared in another hotel. The only positives is mary and Alex who run the bar, very sweet and polite.

La posizione, struttura molto vicina al centro.

Pulizia molto superficiale, soprattutto in bagno.

Emplacement, au porte de la vieille ville

Gillade läget, allt var nära.

Det stod att det skulle finnas wellness massage, fanns inte. Frukosten var sådär, poolbaren och maten där var fantastisk dock.

Most beautiful hotel ever, so nicely decorated, felt so clean and luxurious. All staff members were so welcoming and kind. Bedroom was gorgeous, on the smaller side but no issue since it was just 2 of us. The pool although small was perfect, lovely little bar as well to grab drinks, not many sunbeds so gets quite full but we mainly went up after breakfast when it was quieter and just as sunny. The only downside to our stay was the food, we were half board, there was always a wide selection of foods but some of it was interesting. Dinner typically always had at least quite a few different options, even as a picky eater. However breakfast was typically quite strange, the hot food was almost dinner style, some mornings their even being pizza and onion rings. But all in all despite the interesting foods at times, there was always something to eat we enjoyed. Had an amazing time, would reccomend to anyone :)

Location was great, short walk to the old town. All staff people were nice and helpfull.

It looks like rooms are decorated for the looks, not for the practical use. Shower looks nice, but there is almost no closure. If you want to take good shower, you will flood whole bathroom. There is no shelf to put the soap or shampoo. They woudn't change little towel using under your feet. Its for whole stay. (We stayed 8 nights). The same with pool towel. Swimming pool could be cleaner, little naked kids inside the pool didn't make pool very attractive.

Stayed here with the Mrs for 8 nights/ 9 days on a jet 2 holiday package. 2 minor negatives - room’s were small on the restaurant side, which I think anyone booking through jet 2 were given, secondly the breakfast was not ideal for British people but there were not a lot of brits in Rethymno (not a bad thing lol). There was plenty bars and restaurants near by for excellent food though and some mornings toast and eggs did the job from the hotel. Overall we would stay here again in a heartbeat; the hotel reception, bathrooms and pool/ bar areas are excellent. The hotel staff are so nice as well. Rooms were cleaned every day and had great AC. The hotel is only a stone throw away from old town and a 10 min walk to the beach. Rethymnon was a mixture of lovely restaurants and a lovely old town, but nightlife there as well for those who want it. The food and people are great! Will be back, Efcharisto!

My partner and stayed at this hotel for 7 nights on a half board basis with Jet2. Upon arrival at approximately 3am, a lovely gentleman checked us in, offered us some food and gave us some water to take to the room. We found all the staff throughout our stay to be welcoming and helpful. We stayed in room 106, which is classed as a double room. Unfortunately, this room wasn’t suitable for a couple. We had no wardrobes or drawers which meant all our clothes had to stay in our suitcases (or on the floor) and we’d need to rummage through the cases daily to find outfits. This became a huge inconvenience, and the cases took up the hallway space in an already tiny room. The room did have a small rail above the safe with 5 hangers, which we made use of. It would have been useful to have a full length mirror too, rather than a small vanity one at the end of the bed. We did have a mini fridge, but it was blocked by the bed side table so we didn’t utilise this - yes we could have moved the table if absolutely necessary, but it would have been like a game of Tetris trying to move everything around without blocking another passage. Despite the lack of storage, the bed was really comfy and the room was modern and clean. The bathroom was a decent size and had a lovely walk in shower. Our balcony was small and very over looked - the room next to us could see directly into our room (their balcony joined ours in front instead of to the side) with which meant we often had the curtains closed (a bit of a shame when Greece was so nice and sunny). Because of this we didn’t use the balcony often, it felt too intrusive. The room was equipped with towels, bathrobes, slippers and a hair dryer. A kettle with some coffee/tea/milk sachets would have been nice but based on the website’s description I wasn’t expecting this. Location wise the hotel is perfectly located for shops, restaurants, supermarkets and the old town harbour. It took us approximately 5 minutes (if that) to walk into Rethymno old town. There is a taxi rank just outside the hotel which is useful, and often had taxi’s waiting. The staff on the front desk were really helpful and advised us on estimated taxi costs to certain locations. The restaurant in the hotel was pleasant, plenty of seating and space for all guests. The breakfast was nice but could have offered a bit more variety. Although we were half board, we opted to dine out every evening as there are so many restaurants in old town Rethymno. Lastly the roof top pool was great, there are lifts available if you’d prefer this to the stairs. There is a small bar which serves drinks and food at an extra cost. Good amount of sun beds available so we never had an issue getting 2 in the morning. Pool is a generous size and there was a shaded area with table and chairs which is nice. To conclude, we would 100% recommend this hotel to others and would likely go back ourselves as long as we stayed in a bigger room!

Excellent location, lovely pool, very clean and comfortable rooms. Staff were all so friendly and helpful

Fabulous central hotel with great staff and amenities. Everything on hand for a chilled and pleasant stay. Only negative is the rooms are not well soundproofed.. but the cleanliness, location, quality of service, food service, very comfy bed and general ambiance more than makes up for.

Great location - walking distance from all the sights, very comfortable room, clean, staff were exceptionally helpful

Everything

Its is modern, comfortable and centrallly located near the park.

The breakfast had many options and yet, it wasn't very good.

Very clean. Lovely facilities

Spent 10 days at the Jo A Palace and would return tomorrow. It was the first time we have stayed in a hotel which was not beachside but was very convenient for the old town and very easy walking distance for the harbour and beach areas. The room was small but clean and comfortable, the pool on the roof was fab for catching a gentle breeze and had wonderful views. Although the choice of food on the buffet was not extensive, we managed to find something to our liking every day. The greatest amenity of this hotel has to be the wonderful staff. Everyone we encountered was genuinely friendly and helpful, from the maids to the waiting staff and receptionists. Two very minor problems with the room were rectified in minutes. The greatest ambassador for the hotel has to be Maria, a beautiful lady who runs the restaurant with precision and friendliness. Such a wonderful smile even when she must be exhausted.